166 Policy Administration jobs in India

In this role, you are encouraged to drive team performance, ensuring daily service level metrics are met while maintaining a high level of accuracy, providing mentorship and development to your direct reports and meeting defined quality, customer experience and efficiency requirements.

Responsibilities

• Drive transformation projects from operations, digital asset implementation, standard methodologies' framework, case studies, benchmarking for making processes more efficient and effective

• Effectively engage with customers to understand and address customer pain points

• Provide direction and mentorship to the operations team for delivery of goals, promote a learning culture and build a solid team

• Align to customer goals and deliver on commitments consistently

• Foresee risks, be proactive and predictive while developing mitigation plans

• Build impactful customer relationship; improve Net Promoter Score. maintain existing book of business and drive revenue growth.

Minimum qualifications

• This will be Operating Leader position in Insurance Vertical (London/ UK Markets).

• Understanding of Insurance Industry and excellent knowledge of London Market Underwriting / Claims is a must have.

• Ability to prioritize and manage effectively across many competing and concurrent tasks • Ability to manage multiple geographies and understand the cultural nuances.

• Ability to manage through indirect authority and matrixed organization structures.

• Strong negotiation, facilitation and influencing and consensus building skills

• Exception verbal and written communication and Presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organization

• Ability to work with all levels of the organization

• The Individual should have exposure/experience to systematically evaluate business opportunities, the ambitious attitude to build on existing capabilities

• Leverage lean six sigma framework to drive continuous performance improvement

• Implement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps

• Proactively understand Clients’ business need and propose appropriate solutions. Manage engagement staffing levels to deliver client expectation

In this role, you are encouraged to drive team performance, ensuring daily service level metrics are met while maintaining a high level of accuracy, providing mentorship and development to your direct reports and meeting defined quality, customer experience and efficiency requirements.

Responsibilities

• Drive transformation projects from operations, digital asset implementation, standard methodologies' framework, case studies, benchmarking for making processes more efficient and effective

• Effectively engage with customers to understand and address customer pain points

• Provide direction and mentorship to the operations team for delivery of goals, promote a learning culture and build a solid team

• Align to customer goals and deliver on commitments consistently

• Foresee risks, be proactive and predictive while developing mitigation plans

• Build impactful customer relationship; improve Net Promoter Score. maintain existing book of business and drive revenue growth.

Minimum qualifications

• This will be Operating Leader position in Insurance Vertical (London/ UK Markets).

• Understanding of Insurance Industry and excellent knowledge of London Market Underwriting / Claims is a must have.

• Ability to prioritize and manage effectively across many competing and concurrent tasks • Ability to manage multiple geographies and understand the cultural nuances.

• Ability to manage through indirect authority and matrixed organization structures.

• Strong negotiation, facilitation and influencing and consensus building skills

• Exception verbal and written communication and Presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organization

• Ability to work with all levels of the organization

• The Individual should have exposure/experience to systematically evaluate business opportunities, the ambitious attitude to build on existing capabilities

• Leverage lean six sigma framework to drive continuous performance improvement

• Implement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps

• Proactively understand Clients’ business need and propose appropriate solutions. Manage engagement staffing levels to deliver client expectation

Description:

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses.

The Insurance Operations Analyst will manage the enrollment connections between the Rippling product and health insurance carriers. This role will require impeccable organizational and communication skills with a willingness to directly contribute to the day-to-day operational needs of the insurance transactions we manage. You will work with health insurance carriers, our clients and our internal support and engineering teams to ensure that the information present within Rippling is accurate and matches that of our carrier partners. This is an exciting role that requires significant attention to detail, an ability to learn as our product grows and an ability to create new processes.

• Manage an internal dashboard of tasks to ensure our clients data are matching that of the carriers
• Continuously iterate on the processes required to confirm data with the carrier
• Work directly with Health Insurance Carriers, Support, Engineering and our clients to ensure that member transactions were confirmed correctly
• Become a subject matter expert in everything Insurance
• Work with carriers to develop new and innovative ways of confirming the enrollments that have occurred within the Rippling platform
  

• Two or more years of experience in an operations, project management or an equivalent role at a high-growth startup or consulting firm
• High attention to detail with excellent work ethic, time management, and execution
• Experience communicating directly with customers
• Familiarity working with product and engineering teams to root-cause product issues
• Experience working through a dashboard of tasks and organizing your day around these tasks
• Experience working with a US based company
• G-Suite Experience, Salesforce experience

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

#LI_Hybrid

We are looking for an experienced Insurance Operations Specialist to join our team. The successful candidate will be responsible for managing insurance operations within the company and ensuring compliance with all regulatory requirements. The role requires a deep understanding of the insurance industry, as well as strong analytical and problem-solving skills.

• Develop and implement insurance operations strategies to achieve company goals
• Ensure compliance with all regulatory requirements and standards
• Monitor and analyze insurance trends, market conditions, and competitor activity
• Manage relationships with insurance providers and brokers
• Collaborate with other departments to ensure seamless operations and customer service
• Create and maintain comprehensive reports on insurance operations and performance

• Bachelor's degree in Business, Finance, or a related field
• 2-5 years of experience in insurance operations
• Strong knowledge of insurance industry regulations and standards
• Excellent analytical and problem-solving skills
• Ability to manage multiple projects and priorities simultaneously
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite and other relevant software
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team

Key Responsibilities:

Core Insurance Processes:

• Manage policy issuance, renewal, certificates, endorsements, cancellations, and reinstatements.

Technical Skills:

• Utilize EPIC and IMS systems for insurance management.
• Manage insurance documentation using Imageright.

Quality Assurance:

• Perform file quality checks and ensure process documentation accuracy.

Customer Service:

• Ensure customer satisfaction and handle client inquiries and emails.

Reporting & Analysis:

• Create and manage SLAs & TAT miss reports, project reports, and capacity management reports.

Team Management:

• Enhance team knowledge, train new joiners, and support the team in meeting capacity targets.

Administrative Tasks:

• Update SOPs and handle daily activities related to incoming tasks, capacity, and updates.

Sales & Support:

• Support the sales team, find new clients, and assist with high-volume projects.
• Requirements:
• 3+ years of experience with EPIC, IMS, and Imageright systems.
• Knowledge of core insurance processes, including US homeowners insurance, and quality assurance.
• Strong reporting and analytical skills.
• Excellent customer service and communication abilities.
• Proven team management and training experience.
• Ability to handle administrative tasks efficiently.

Preferred Qualifications:

• Prior experience with SLAs, TAT reports, and project reporting.
• Background in risk management and sales support.