3,065 Post Sales jobs in India

Job Title: Lead - After Sales Manager

Location: Delhi/Ahmedabad

Adani Group is seeking a proactive and strategic Lead - After Sales Manager to oversee and optimize our after-sales service operations. This role is pivotal in ensuring customer satisfaction, driving revenue growth, and enhancing operational efficiency through effective after-sales support strategies.

Experience

• Minimum of 12 years of progressive experience in after-sales management within the Top 10 Information technology or engineering services companies
• Proven track record of successfully leading after-sales service teams and implementing impactful service strategies.

Roles and Responsibilities

Strategic Leadership:

• Develop and execute comprehensive after-sales service strategies aligned with organizational goals to maximize customer retention and profitability.
• Identify market trends and customer insights to continuously improve service offerings and operational effectiveness.

Team Managemen t:

• As an After Sales lead, providing guidance, mentoring, and performance management to foster a high-performance culture.
• Optimize resource allocation and workload distribution to ensure efficient service delivery and adherence to service level agreements.

Customer Relationship Management:

• Act as the primary liaison for key customers, addressing inquiries, resolving escalations, and ensuring timely resolution of service issues.
• Collaborate closely with sales and technical teams to develop and negotiate service contracts, ensuring alignment with customer needs and business objectives.

Process Optimization:

• Evaluate existing after-sales processes and workflows, implementing improvements to streamline operations and enhance service efficiency.
• Implement rigorous quality control measures and compliance standards to meet regulatory requirements and exceed customer expectations.

Performance Monitoring and Reporting:

• Monitor key performance indicators (KPIs) related to after-sales service delivery, customer satisfaction, and financial performance.
• Prepare regular reports and presentations for senior management, highlighting achievements, challenges, and opportunities for improvement.

Education Qualification

Bachelor’s degree in engineering, Business Administration, or a related field along with an advanced degree (e.g., MBA)

Certifications Required

Certification in Service Management, Project Management, or related fields is advantageous.

Behavioral Skills

• Strong leadership and people management skills, with the ability to inspire and empower teams to achieve excellence.
• Excellent communication, negotiation, and interpersonal skills, with a customer-centric approach to problem-solving.
• Strategic thinker with analytical capabilities to drive data-driven decisions and continuous improvement initiatives.

Technical Skills

Proficiency in after-sales service management, including CRM systems, service contract negotiations, and technical support processes.

Non-Negotiable Skills

• Demonstrated ability to lead and develop high-performing teams, drive operational excellence, and deliver superior customer service outcomes.
• Proven track record of successfully managing customer relationships and exceeding service delivery expectations.

If you are passionate about delivering exceptional service in the Defence & Aerospace industry and are ready to make a significant impact in a dynamic and

Job Description

As a 'Lead-Post Sales' you would be responsible for handling the customer complaints, reconciling to the best possible extent in the interests of the client as per Livspace warranty policy towards delivering exceptional customer experience.  To achieve the overall business goal of being the top gadget brand with an array of amazing products and world-class service. We are looking for a fun and committed individual who understands Modular, Custom & Service to the core to enhance client satisfaction and trust with Livspace. You should understand the gravity of the role and how to solve a problem. Have patience, love to take challenges in terms of client queries and resolve to the best of your effort.

• In-depth knowledge and technical hold over the Interior Products (Modular, Custom & services)
• Sound knowledge to analyze the root cause of the issue and to provide a solution.
• Knowledge about the installation process of Modular, Civil and Custom work.
• Well versed with the Hardware, materials specification and technical details.
• Strong verbal articulation, presentation and written communication skills.
• Good listener with active problem-solving skills
• Good interpersonal and analytical skills
• Flexible with work timings/ schedule and availability.

Job Requirement

Qualification : Graduation | Overall 15 years of Academic education.

Minimum Experience : 3+ years

• Work continuously to improvise the quality of after-sales services and to ensure customer satisfaction in all circumstances.
• Answering calls and emails to update customers about their queries.
• Assisting clients with every possible support being the only POC for all the queries related to the product, services, and warranty.
• Able to make decisions and organize solutions independently. Strong organizational capability.
• Working with different departments to ensure the issue resolution in the stipulated time period.
• Keeping records of customer queries, updates, complaints, comments and inquiries.
• Follow up to ensure that appropriate action has been taken on customer requests and complaints.
• Feedback calls to customer.
• Understands the gravity of the role.

Client Relationship Management:

• Serve as the primary point of contact for assigned clients post-sale.
• Build and maintain strong, trust-based relationships with key stakeholders at all levels within client organizations.
• Proactively engage with clients through regular check-ins, calls, and meetings to understand their evolving needs and challenges.
• Act as a client advocate, escalating issues internally and ensuring timely resolution.

Onboarding and Adoption:

• Facilitate seamless client onboarding, ensuring a smooth transition from sales to post-sales.
• Educate clients on product/service features, functionalities, and best practices to maximize adoption and utilization.
• Provide training and support as needed to ensure clients are fully leveraging their investment.

Customer Success and Value Realization:

• Monitor client health, usage patterns, and key performance indicators (KPIs) to identify potential risks or opportunities.
• Collaborate with clients to define and achieve their desired outcomes using our products/services.
• Proactively identify and address any customer pain points or areas for improvement.
• Gather customer feedback and insights to inform product development and service enhancements.

Retention and Growth:

• Develop and execute strategies to ensure high customer retention rates.
• Identify opportunities for upselling, cross-selling, and renewal based on client needs and usage.
• Prepare and present business reviews to clients, showcasing value delivered and future opportunities.
• Negotiate contract renewals and expansions.

Collaboration and Communication:

• Work closely with Sales, Technical Support, Product Development, and Marketing teams to ensure a cohesive customer experience.
• Communicate client feedback and market trends effectively to relevant internal teams.
• Maintain accurate and up-to-date client records in the CRM system.

Problem Solving:

• Act as the first point of escalation for complex client issues and work cross-functionally to find solutions.
• Demonstrate a proactive and resourceful approach to resolving customer concerns.

Job Description

As a 'Lead-Post Sales' you would be responsible for handling the customer complaints, reconciling to the best possible extent in the interests of the client as per Livspace warranty policy towards delivering exceptional customer experience.  To achieve the overall business goal of being the top gadget brand with an array of amazing products and world-class service. We are looking for a fun and committed individual who understands Modular, Custom & Service to the core to enhance client satisfaction and trust with Livspace. 

• In-depth knowledge and technical hold over the Interior Products (Modular, Custom & services)
• Sound knowledge to analyze the root cause of the issue and to provide a solution.
• Knowledge about the installation process of Modular, Civil and Custom work.
• Well versed with the Hardware, materials specification and technical details.
• Strong verbal articulation, presentation and written communication skills.
• Good listener with active problem-solving skills
• Good interpersonal and analytical skills
• Flexible with work timings/ schedule and availability.

Job Requirement

Qualification : Graduation | Overall 15 years of Academic education.

Minimum Experience : 2 years +

• Work continuously to improvise the quality of after-sales services and to ensure customer satisfaction in all circumstances.
• Answering calls and emails to update customers about their queries.
• Assisting clients with every possible support being the only POC for all the queries related to the product, services, and warranty.
• Able to make decisions and organize solutions independently. Strong organizational capability.
• Working with different departments to ensure the issue resolution in the stipulated time period.
• Keeping records of customer queries, updates, complaints, comments and inquiries.
• Follow up to ensure that appropriate action has been taken on customer requests and complaints.
• Feedback calls to customer.
• Understands the gravity of the role.

Job Description

As a 'Lead-Post Sales' you would be responsible for handling the customer complaints, reconciling to the best possible extent in the interests of the client as per Livspace warranty policy towards delivering exceptional customer experience.  To achieve the overall business goal of being the top gadget brand with an array of amazing products and world-class service. We are looking for a fun and committed individual who understands Modular, Custom & Service to the core to enhance client satisfaction and trust with Livspace. 

• In-depth knowledge and technical hold over the Interior Products (Modular, Custom & services)
• Sound knowledge to analyze the root cause of the issue and to provide a solution.
• Knowledge about the installation process of Modular, Civil and Custom work.
• Well versed with the Hardware, materials specification and technical details.
• Strong verbal articulation, presentation and written communication skills.
• Good listener with active problem-solving skills
• Good interpersonal and analytical skills
• Flexible with work timings/ schedule and availability.

Job Requirement

Qualification : Graduation | Overall 15 years of Academic education.

Minimum Experience : 2 years +

• Work continuously to improvise the quality of after-sales services and to ensure customer satisfaction in all circumstances.
• Answering calls and emails to update customers about their queries.
• Assisting clients with every possible support being the only POC for all the queries related to the product, services, and warranty.
• Able to make decisions and organize solutions independently. Strong organizational capability.
• Working with different departments to ensure the issue resolution in the stipulated time period.
• Keeping records of customer queries, updates, complaints, comments and inquiries.
• Follow up to ensure that appropriate action has been taken on customer requests and complaints.
• Feedback calls to customer.
• Understands the gravity of the role.

Job Description

As a 'Lead-Post Sales' you would be responsible for handling the customer complaints, reconciling to the best possible extent in the interests of the client as per Livspace warranty policy towards delivering exceptional customer experience.  To achieve the overall business goal of being the top gadget brand with an array of amazing products and world-class service. We are looking for a fun and committed individual who understands Modular, Custom & Service to the core to enhance client satisfaction and trust with Livspace. 

• In-depth knowledge and technical hold over the Interior Products (Modular, Custom & services)
• Sound knowledge to analyze the root cause of the issue and to provide a solution.
• Knowledge about the installation process of Modular, Civil and Custom work.
• Well versed with the Hardware, materials specification and technical details.
• Strong verbal articulation, presentation and written communication skills.
• Good listener with active problem-solving skills
• Good interpersonal and analytical skills
• Flexible with work timings/ schedule and availability.

Job Requirement

Qualification : Graduation | Overall 15 years of Academic education.

Minimum Experience : 2 years +

• Work continuously to improvise the quality of after-sales services and to ensure customer satisfaction in all circumstances.
• Answering calls and emails to update customers about their queries.
• Assisting clients with every possible support being the only POC for all the queries related to the product, services, and warranty.
• Able to make decisions and organize solutions independently. Strong organizational capability.
• Working with different departments to ensure the issue resolution in the stipulated time period.
• Keeping records of customer queries, updates, complaints, comments and inquiries.
• Follow up to ensure that appropriate action has been taken on customer requests and complaints.
• Feedback calls to customer.
• Understands the gravity of the role.

Job Title: Lead - After Sales Manager

Location: Delhi/Ahmedabad

Adani Group is seeking a proactive and strategic Lead - After Sales Manager to oversee and optimize our after-sales service operations. This role is pivotal in ensuring customer satisfaction, driving revenue growth, and enhancing operational efficiency through effective after-sales support strategies.

Experience

• Minimum of 12 years of progressive experience in after-sales management within the Top 10 Information technology or engineering services companies
• Proven track record of successfully leading after-sales service teams and implementing impactful service strategies.

Roles and Responsibilities

Strategic Leadership:

• Develop and execute comprehensive after-sales service strategies aligned with organizational goals to maximize customer retention and profitability.
• Identify market trends and customer insights to continuously improve service offerings and operational effectiveness.

Team Managemen t:

• As an After Sales lead, providing guidance, mentoring, and performance management to foster a high-performance culture.
• Optimize resource allocation and workload distribution to ensure efficient service delivery and adherence to service level agreements.

Customer Relationship Management:

• Act as the primary liaison for key customers, addressing inquiries, resolving escalations, and ensuring timely resolution of service issues.
• Collaborate closely with sales and technical teams to develop and negotiate service contracts, ensuring alignment with customer needs and business objectives.

Process Optimization:

• Evaluate existing after-sales processes and workflows, implementing improvements to streamline operations and enhance service efficiency.
• Implement rigorous quality control measures and compliance standards to meet regulatory requirements and exceed customer expectations.

Performance Monitoring and Reporting:

• Monitor key performance indicators (KPIs) related to after-sales service delivery, customer satisfaction, and financial performance.
• Prepare regular reports and presentations for senior management, highlighting achievements, challenges, and opportunities for improvement.

Education Qualification

Bachelor’s degree in engineering, Business Administration, or a related field along with an advanced degree (e.g., MBA)

Certifications Required

Certification in Service Management, Project Management, or related fields is advantageous.

Behavioral Skills

• Strong leadership and people management skills, with the ability to inspire and empower teams to achieve excellence.
• Excellent communication, negotiation, and interpersonal skills, with a customer-centric approach to problem-solving.
• Strategic thinker with analytical capabilities to drive data-driven decisions and continuous improvement initiatives.

Technical Skills

Proficiency in after-sales service management, including CRM systems, service contract negotiations, and technical support processes.

Non-Negotiable Skills

• Demonstrated ability to lead and develop high-performing teams, drive operational excellence, and deliver superior customer service outcomes.
• Proven track record of successfully managing customer relationships and exceeding service delivery expectations.

If you are passionate about delivering exceptional service in the Defence & Aerospace industry and are ready to make a significant impact in a dynamic and