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Job Description:

As a Business Operations Associate, In this role, you will play a key part in supporting field operations, ensuring smooth execution of student demos, managing logistics, auditing petty cash, and coordinating between field teams and central teams. You’ll take full ownership of operational tasks, working closely with both the field and central operations teams to ensure that materials, travel, and data processes are managed efficiently, enabling the field business team to focus entirely on outreach and performance.This is a dynamic, on-ground role requiring strong follow-up, coordination, and a solution-oriented mindset.

You're ideal for this role if you can:

• Support the on-field team in day-to-day operations.
• Coordinate between field and central teams to ensure seamless execution of outreach activities.
• Ensure SOPs and operational processes are consistently followed.
• Communicate clearly and professionally with all stakeholders.

What are we looking for?

• High ownership mindset with the ability to multitask efficiently.
• Willingness to travel and adapt to flexible work hours, including evenings and weekends, as per field requirements.
• Comfort with Google Sheets, and basic reporting tools.
• Strong coordination skills and proactive communication.

Key Responsibilities

Student Demo & Outreach Support

• Accompany the field team to 12th-grade schools/colleges to assist in student demos and outreach activities.
• Coordinate demo logistics, including carrying materials to schools/Colleges, managing student movement, and distributing and collecting forms and brochures.
• Maintain accurate counts of collected forms, digitize as per protocol, and dispatch physical forms to the central office.

Inventory & Equipment Management

• Ensure all demo equipment (e.g., projectors, collar mics) is in working condition and maintain a log of assigned users.
• Maintain inventory of brochures, application forms, and marketing materials.
• Monitor usage and proactively raise requests for restocking.
• Coordinate with the central team for receiving and distributing materials sent via bus or courier.

Procurement & Vendor Management

• Identify and finalize local vendors; assist in collecting quotations and product samples.
• Support procurement of marketing materials and maintain proper purchase records.
• Raise payment requests with documentation and coordinate with vendors for bill submission.
• Track vendor payments and maintain an updated status log.

Logistics, Finance & Compliance

• Assist in booking travel (bus/train) and accommodation for field staff.
• Track petty cash issued to team members, verify bill submissions, and flag discrepancies.
• Ensure timely uploads of bills and maintain clear records.
• Share weekly cash utilization reports with finance and operations stakeholders.
• Follow up on reimbursements and pending finance tasks.

Internal Coordination & Event Support

• Assist in organizing education fairs, career sessions, and outreach events by managing materials, branding, and logistics.
• Coordinate between field teams and internal departments like Finance, Design, and Procurement.
• Monitor task checklists, follow up on non-sales tasks.

Languages Known:

• Native speaker of Telugu/Tamil/Kannada/Malayalam/Marathi/Hindi/Bengali/Odia
• Working Proficiency in English.

Work Location & Working Days:

• Majorly involves field visits to 12th/Intermediate schools/colleges.
• Relevant expenses incurred during field visits (such as fuel, food, and accommodation) will be reimbursed by the company as per policy.
• 6-Day Week
• Rotational Week off (Sunday won’t be a week off)
• Involves extensive traveling (candidates must have their own 2 Wheeler).
• Should have an own laptop

Compensation: Opportunity to earn up to 3 LPA

We're looking for an experienced and highly analytical Business Operations Specialist to join our growing team. In this pivotal role, you'll be instrumental in driving operational excellence, ensuring data accuracy, and providing critical insights to support our business functions – Software & Partnerships. If you're a detail-oriented problem-solver with a passion for process optimization and data-driven decision-making, we encourage you to apply.

Responsibilities:

• Pipeline Management:
• Conduct regular hygiene checks on pipeline data to ensure accuracy, completeness, and consistency
• Maintain and update the real-time dashboard by ensuring accurate and timely feeding of pipeline data
• Marketing Management:
• Lead and coordinate for marketing initiatives for both functions – Software, Partnerships & alliances
• Work on required documentation as well as data base management for campaigns
• Reporting & Analysis:
• Prepare and deliver accurate daily, weekly, and monthly reports without any misses, ensuring timely distribution to relevant stakeholders
• Develop and present multi-dimensional performance review templates and views for various functions to key management personnel monthly
• Ensure timely preparation and delivery of board decks on a periodic basis
• Conduct in-depth analysis of existing data to identify trends, opportunities, and areas for improvement
• Operational Efficiency & Process Improvement:
• Identify bottlenecks and inefficiencies in current workflows across all functions.
• Design and implement highly effective and streamlined processes to optimize operational efficiency.
• Reduce administrative tasks by identifying opportunities for process automation and actively working on their implementation.
• Inside sales & Lead generation activities :
• Manage lead funnel with various lead generation avenues and track weekly to share timely recommendations
• Lead outreach and set up key meetings for team members
• Coordination & alignment with HQ:
• Work as bridge between Business functions and HQ to coordinate and align on various scheduled as well as ad-hoc reports, initiatives

Qualifications:

• 3-4 years of experience in an MIS, Inside Sales Operations, or Sales Operations role
• Proficient in data analysis tools (e.g., Excel, SQL, BI tools like Tableau/Power BI)
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights
• Proven track record of designing and optimizing operational processes
• Meticulous attention to detail and a commitment to data accuracy
• Excellent written and verbal communication skills with the ability to present complex information clearly to diverse audiences
• Demonstrated ability to manage multiple projects simultaneously and deliver on deadlines
• Strong interpersonal skills and ability to collaborate effectively with cross-functional teams

Company Description

Skan HR, based in Gurgaon, is a Recruitment Consultancy based in Gurgaon. With close to two decades of experience, we work closely with top companies in meeting their talent requirements.

Role Description

Our client, an European Aerospace OEM is looking for an Business Operations Manager for their Engineering Centre in Pune

Missions

This is a full-time on-site role. The candidate will be able to handle a multifold of skills.

We are looking for a candidate who can manage day to day operations as well as oversee the technical output of the Engineering Centre. This includes

• managing workloads,
• planning for future activities,
• ensuring compliance with corporate norms,
• managing costs,
• ensuring that MIS reporting is timely and accurate,
• preparing weekly KPIs for all divisions functioning at the Engineering Centre
• and overseeing the entire operations of the Centre.

Qualifications and experience

• Minimum 6 years of relevant experience; preferably in engineering software development or managing a team of highly qualified technical experts

• Master’s degree in Engineering;

• Excellent communication abilities;

• Ability to handle multiple subjects at one time.

• Ability to report to multiple departments (matrix organization)

Knowledge of French is a definite advantage.

Job Summary: We are looking for a detail-oriented and Business Operations Specialist will be responsible for ensuring smooth onboarding of clients, maintaining seamless coordination with telecom operators, and monitoring messaging traffic to support operational efficiency and client satisfaction. This role involves cross-functional collaboration with Sales, Technical, and Partner teams, both domestic and international.

What you’ll be responsible for?

• Customer Success:

Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring seamless internal coordination for a smooth customer experience.

Provide support to customers during account configuration, assisting in issue resolution to ensure successful integration and traffic initiation.

Monitor traffic post-onboarding to analyse performance trends and provide early-stage support.

• Traffic Assurance:

Track monthly traffic targets received from the internal stakeholders and by breaking them into weekly and daily target, ensure to monitor and achieve the targets.

• Telco Coordination :

Coordinate with telecom operators and connectivity partners for additional capacities and to get RFPs.

Work closely with telco account managers to follow up and resolve long-pending technical, commercial, or operational issues in a timely manner.

• Reports & Analytics:

Publishing daily performance reports of clients for review, routing deviations.

Monitor the traffic from the customers, identify and analyse the reasons for traffic growth or dip and highlight with the sales team for corrective action.

Identifying potential and publishing the opportunities.

• Collaboration:

Work closely with other departments, including development, sales, and quality assurance to ensure a seamless customer experience.

• Process Improvement:

Identify opportunities for process improvement and contribute to enhancing the efficiency of the support team.

• Documentation:

Create and maintain detailed and accurate documentation of SOP’s for regular operations.

What you’d have?

• Bachelor’s/Master’s degree.
• Must have Hands on Experience/Knowledge on CPaaS, A2P SMS, RCS with Routing.
• Minimum 4+ years if experience in the job offered or in a related role.
• Must have knowledge in SQL, advanced excel and power point presentation.
• Customer Success & Business Operations experience.
• Able to communicate both on a technical and non-technical level.
• Exceptional interpersonal, verbal, written communication skills and good customer handling capabilities.
• Possess excellent presentation skills and proficiency at making one on one and group Presentation.
• Good in understanding business numbers and sharp in analysing and predicting trends.
• Be passionate and able to work in a fast-paced environment.
• Process, ITIL-V4 and certification related to business operations is plus.

Why join us?

• Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry.
• Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
• Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.