869 Problem Management jobs in India
Problem Management Analyst
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Key Responsibilities:
- Monitor ATM networks for NCR's customers, through NCR in house Incident Management systems and tools.
- Determine priority based on problem information and documented guidelines and use tools to remotely access customer equipment to diagnose and resolve customer problem
- Managing inbound volume of voice and mail request from MS customer and channel partners and assist in providing accurate and complete information.
- Escalate customer problems both internally and externally, when required, according to defined escalation paths.
- Consistent and effective follow up mechanism with various contracted vendors/channel partners of NCR to be followed to ensure timely resolution of incidents.
- Requires rotation in work hours involving weekend, holiday or extended hours.
Basic Qualifications/Minimum Criteria
- Graduate / High School Diploma (from any stream).
- Minimum 1 year related experience. Preferably from the ATM industry (Banking/ATM MSP).
- Basic PC/Microsoft Office skills and telephone skills.
- Good Soft skills & Interpersonal skills (verbal & written) is a must.
Role: Problem Management
Industry Type: IT Services & Consulting
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT Support
Education
UG: B.Tech/B.E. in Any Specialization
PG: Any Postgraduate
Skills Required
Problem Management
Manager – IT Problem Management
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Manager – IT Problem Management
About Hapag-Lloyd
With a fleet of modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13. employees and offices in countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of liner services worldwide ensure fast and reliable connections between more than ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2. employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.
THE IT ORGANIZATION
A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers.Hapag-Lloyd’s strategy depends on a successful digital transformation.
As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd.
This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The manager is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible.
ABOUT THE ROLE
A Problem Manager, ensures that all internal and external parties involved in the Hapag-Lloyd organization, including suppliers, are aligned in the Problem Management processes and methods and that the appropriate transparency of Problem Management results is delivered to all stakeholders and partners. Working with colleagues to drive the spirit of Continual Service Improvement (CSI) and to actively prevent repeating incidents.
KEY RESPONSIBILITIES AND TASKS
BEHAVIOURS AND APPROACH
WORK EXPERIENCE
EDUCATION AND QUALIFICATIONS
WHAT WE OFFER
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Prabhakaran Raja Share this jobConsultant - Incident & Problem Management Services
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Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Lead Consultant - Incident & Problem Management Services
In this role, you will be responsible for coding, testing and delivering high quality deliverables, and should be willing to learn new technologies.
Responsibilities
• Along with applications supported we report on desktop incidents (Ex: Oultook, Web Intranet/Internet, Collaborations). Service will report to BU and we will report to IMIT Only
• Assist teams to diagnose incident root cause via the “Incident Management” process, document and communicate known errors and initiate actions to improve or correct the situation
• Provide Bridgeline and ongoing communication assistance
• Assist with Cross-Domain triage to ensure remediation of incident impact and restoration of services
• Open initial Incident Tickets and provide phase-1 triage/remediation or escalate to System Owners or appropriate technical team for assistance
• Engage with System Owners and the BU to determine severity/impact of an incident
• Manage resolution implementation (i.e. testing, implementation and certification phases) and ensure resolutions are implemented through appropriate control procedures, especially Change and Release Management
• Maintain information about problems, appropriate workarounds and resolutions to reduce the number and impact of incidents over time
• Maintain and manage data content, accuracy and completeness in the Problem Management tickets
• Conduct Incident reviews where review of “how can we prevent the recurrence?” can provide identification of any underlying cause or error
• Conduct periodic scheduled reviews (bi-weekly/monthly) with ASG teams to review operational logs, identifying patterns and trends of activities that may indicate an underlying problem might exist
• Identification of problem hot spots or themes based on the problem patterns and trends and initiate Service Improvement Plans (SIPs) to remediate
• Use Problem Analysis techniques for root cause identification
• “Pain Value Analysis” to understand the broader view of the incident/problem impact on the business with focus on in-depth analysis of what level of pain was caused to the business by specific incidents/problems
• “Kepne & Tregor Analysis” to investigate deeper-rooted problems
• “Pareto Analysis” for separating the most important potential causes of failures or more trivial issues
• “Fault Isolation Analysis” by recreating problem sequence/impact during the “Problem Diagnosis and Resolution” phase that led to a problem in a careful stepwise method, one CI at a time until the CI at fault is identified.
• Drive Continuous Service Improvement and Sustainability work efforts
• Identify vulnerabilities, threats and opportunities for improvement
• Provide daily, weekly, monthly, quarterly, yearly operational reporting – Service Quality and Key Performance Indicators
• Accountable for the interface with the Knowledge Management system and maintenance of the “Known Error” Database
• Participate in “reconvene” efforts to identify Granular Root Cause – Sev1, Sev2, Sev3 and Sev4 Incidents
• Document standardize processes and playbooks for Problem Management (Preventative Protocols)
Qualifications we seek in you!
Minimum Qualifications
• BE/B Tech/MCA
• Excellent written and verbal communication skills
• Basic understanding of Investment Management/financial services domain knowledge
Preferred Qualifications/ Skills
• Unix, Java, Excel, Mainframe, Pager Duty
• Apica, Prometheus, Grafana, ITIL, SQL
• Change Management, SDLC, Cloud Fundamentals
• Networking Fundamentals, HTML, JIVE, JIRA, Splunk
• Python, Linux/Unix Shell Scripting, Service Now, Informatica, Adobe, Tableau
• Incident & Problem Management foundation, Autosys, ESP, Nagios, Comet, MQ
• Communication and Writing skills, Able to facilitate an Incident, Office Suite (Power Point, Excel, Word)
Senior Technical Problem Management Analyst
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Mindpool is hiring for Sr Technical Problem Management Analyst in Pune
Mandate skill set:
- Strong communication skills and able to lead calls with multiple teams engaged, with good probing skills.
- Understanding of Incident and Problem Management processes, to perform Root cause analysis on Major Incidents.
- Understanding of ITIL.
- 5-6 years of experience in IT, experience in Support/Problem Management is a plus.
- Azure fundamentals knowledge is a plus.
- Knowledge about Sunrise Clinical Manager (SCM) is a plus.
About Mindpool Technologies:
Mindpool Technologies Limited is one of the renowned development and digital marketing firm with a decade long experience. We design strategies and solutions that are tailored specifically to your business vision. What makes us strong are our diverse expertise and a proven record of working with every industry type. We are powered with a strong team of certified and promising professionals. Our unique approach and innovative thinking have helped many businesses to expand and gain recognition. Accredited with ISO 9001:2015 and ISO/IEC 27001:2013, Mindpool has proven to be a trusted technology partner to our clients by maintaining a high standard of products/service
ITISC FET Europe Problem management Engineer
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Job Description
We are seeking a highly skilled and proactive Problem Management Engineer to join our IT Infrastructure team. This role is responsible for identifying, analyzing, and resolving the root causes of recurring incidents and problems across infrastructure, cloud, compute, and network environments. This role is pivotal in ensuring the stability, reliability, and performance of our IT infrastructure by proactively identifying and eliminating the root causes of incidents. The ideal candidate will work closely with cross-functional teams to drive service stability, reduce incident volumes, and improve overall IT service quality
Own and manage the end-to-end Problem Management lifecycle in accordance with ITIL best practices.Lead and manage the Problem Management lifecycle (detection, logging, diagnosis, resolution, and closure).Perform root cause analysis (RCA) for critical and recurring incidents across infrastructure, cloud, compute, and network domains.Collaborate with Incident Management, Change Management, and Service Owners to ensure timely resolution and prevention of problems.Maintain and improve the Known Error Database (KEDB) and ensure knowledge sharing across teams.Analyze trends and metrics to proactively identify potential issues and areas for improvement.Drive post-incident reviews (PIRs) and ensure action items are tracked to closure.Contribute to the development of automation and monitoring strategies to prevent problem recurrence.Ensure compliance with ITIL best practices and internal governance standards.Recommend and implement preventative measures to reduce incident recurrence and improve service availability.Act as a liaison between technical teams and business stakeholders to communicate problem status, impact, and resolution plans.Produce detailed RCA reports, dashboards, and executive summaries for leadership and audit purposes.Track and report on problem management KPIs such as MTTR (Mean Time to Resolve), recurrence rate, and problem backlog.Ensure all problem records are accurately documented in the ITSM tool (e.g., ServiceNow).English (fluent) – Oral & written requiredExpertise in Microsoft Office: Outlook, Word, Excel, PowerPoint.
MandatoryMinimum 5 years of experience in IT operations, infrastructure support, or cloud services with a focus on Problem Management.Strong knowledge of ITIL v3/v4 framework (ITIL certification preferred).Proven experience in managing problems across:Cloud platforms (AWS, Azure, GCP)Compute and virtualization (VMware, Hyper-V)Networking (LAN/WAN, firewalls, load balancers, DNS, VPN)Storage and backup systemsFamiliarity with monitoring and observability tools (e.g., Site24x7, Grafana).Experience with ITSM platforms (e.g., ServiceNow, BMC Helix).Strong analytical and troubleshooting skills with a methodical approach to problem-solving.Excellent communication, documentation, and stakeholder management skills.
Qualifications
Additional Information
Specialist IS Bus Sys Analyst - Incident/Problem Management
Posted 3 days ago
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At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
**What you will do**
Let's do this. Let's change the world. In this vital role you will Product and Process Owner for the Incident and Problem Management processes within the ServiceNow platform. This role is responsible for ensuring that the design, execution, and continuous improvement of these ITIL processes meet evolving business needs, compliance requirements, and service delivery objectives.
The Specialist will collaborate with global service owners, delivery teams, and platform engineers to develop and enhance workflows, reporting capabilities, and user experience. This role plays a key part in identifying process inefficiencies, developing solutions, and implementing enhancements to optimize operations and reduce service disruption. This position requires strong analytical skills, a deep understanding of ITSM standard methodologies, and the ability to work effectively within a highly matrixed organization.
**Roles & Responsibilities:**
+ Act as Product Owner for the Incident and Problem Management processes within the ServiceNow platform.
+ Design, document, and refine process workflows to align with ITIL standard methodologies and evolving business needs.
+ Gather and prioritize requirements from partners to implement process and platform enhancements.
+ Collaborate with IS teams, service owners, and platform administrators to drive improvements in service restoration and root cause analysis.
+ Ensure high quality and timely resolution of incidents and problems through continuous process optimization.
+ Monitor and report key performance indicators (KPIs), SLAs, and trends related to incident and problem management.
+ Participate in governance reviews, audits, and compliance-related activities to ensure alignment with organizational policies.
+ Develop and maintain knowledge articles, training materials, and process documentation.
+ Act as a domain expert and support change management activities related to process or tool changes.
+ Facilitate communication and alignment across global teams to ensure standardization and standard methodology adoption.
**What we expect of you**
We are all different, yet we all use our unique contributions to serve patients.
**Basic Qualifications:**
+ Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of experience in Computer Science, IT or related field
**Preferred Qualifications:**
**Functional Skills:**
**Must-Have Skills:**
+ **Incident & Problem Management Expertise:** In-depth understanding of ITIL-based incident and problem management practices and their application within enterprise environments.
+ **ServiceNow Platform Knowledge:** Experience configuring and optimizing Incident and Problem Management modules within the ServiceNow platform.
+ **Process Optimization:** Solid ability to analyze data, identify inefficiencies, and design solutions to improve service performance and reduce recurring issues.
+ **Partner Engagement:** Demonstrable ability to gather business requirements, prioritize enhancements, and communicate effectively across technical and non-technical teams.
**Good-to-Have Skills:**
+ **Root Cause Analysis & Trend Monitoring:** Experience with root cause analysis methodologies and the ability to identify service trends for proactive resolution.
+ **Compliance & Governance Awareness:** Familiarity with compliance requirements in regulated industries such as biotechnology or pharmaceuticals.
+ **ITSM Process Integration:** Knowledge of how Incident and Problem Management integrate with other processes such as Change, Release, and Knowledge Management.
+ **Analytics & Reporting:** Experience using visualization and reporting tools (e.g., Tableau, Spotfire, ServiceNow Performance Analytics) to drive process insight and optimization.
**Professional Certifications:**
+ ITIL v3/4 Foundation Certification (mandatory)
+ ServiceNow Certified Implementation Specialist (ITSM) (preferred)
+ Certified Problem or Incident Management Professional (preferred)
+ Scaled Agile Framework (SAFe) for Teams (preferred)
**Soft Skills:**
+ **Attention to Detail:** Careful and thorough in documenting and tracking process activities, ensuring accuracy in data entry, workflows, and testing.
+ **Effective Communication:** Clearly and confidently communicates with both technical and non-technical audiences across multiple teams and organizational levels.
+ **Analytical & Problem-Solving:** Skilled in interpreting data, identifying root causes, and developing practical, data-driven solutions to complex issues.
+ **Initiative & Accountability:** Highly self-motivated and proactive, with a strong sense of ownership and follow-through on tasks and process improvements.
+ **Collaboration & Teamwork:** Works effectively within global, multi-functional teams and contributes constructively to achieving shared objectives.
+ **Adaptability & Flexibility:** Maintains productivity and composure in dynamic environments with shifting priorities, while ensuring high-quality outcomes.
+ **Time & Task Management:** Manages multiple responsibilities efficiently, balancing priorities to meet deadlines and deliver consistent value.
+ **Process-Oriented Thinking:** Demonstrates attention to detail with a structured, methodical approach to process analysis, improvement, and documentation.
+ **User & Customer Focus:** Keeps partner and end-user needs central when evaluating, designing, or enhancing processes and tools.
**Equal opportunity statement**
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
**What you can expect of us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
**Apply now and make a lasting impact with the Amgen team.**
**careers.amgen.com**
Vice President, Problem Management Specialist (Production Support Role), Application Production S...
Posted 3 days ago
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Mumbai, India
**To proceed with your application, you must be at least 18 years of age.**
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At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
+ _Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world._
+ _Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully._
+ _Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals._
+ _Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience._
+ _Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs._
+ _Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital._
**Job Description:**
We are seeking a skilled and proactive Problem Management specialist to join our Application Production Support team. This role is critical in ensuring service stability and continuous improvement across complex enterprise systems. The ideal candidate will drive problem management processes end-to-end, lead post-incident reviews (post-mortems), follow up on corrective actions, coordinate across multiple teams, and ensure adherence to interna controls and regulatory requirements.
**Responsibilities:**
Problem Management & Root Cause Analysis
+ Own the problem management lifecycle, including identification, investigation, root cause analysis (RCA), and resolution tracking.
+ Point of contact for assigned incidents of higher severity (from incident retrospective calls all the way up to Management Report (MR) documentation and publishing
+ Facilitate structured post-mortem reviews for high-severity incidents, ensuring detailed documentation of impact, root cause, contributing factors, and lessons learnt.
+ Drive the creation and implementation of permanent fixes or preventive measures in coordination with development, infrastructure, and support teams.
+ Communicate well with technical & non-technical colleagues
+ Work to a high standard with agreed timescales
+ Able to demonstrate authority in the RCA calls while coordinating with other stakeholders & solve the discrepancy in blameless ways
Regulatory & Audit Compliance
+ Ensure all problem records related to regulatory-impacting incidents are properly tracked and reported,
+ Support timely completion of regulatory post-incident report and provide high-quality input to external and internal stakeholders, including risk and compliance teams.
+ Track and ensure closure of all problem related remediation actions with documented evidence, in line with audit requirements.
Cross-Functional Coordination
+ Act as a central point of contact for problem-related topics across Application Support, Development, Infrastructure and Risk functions.
+ Champion and drive systemic improvements by influencing across siloed teams and escalating blockers when necessary.
+ Drive continuous service improvement initiatives by identifying recurring issues, systemic risk and operational inefficiencies.
Governance & Reporting
+ Ensure problem management KPIs and metrics are consistently tracked, reported and improved.
+ Prepare and present regular dashboards, analysis and governance packs for senior technology and business management.
+ Maintain high-quality problem records in the ITSM system, ensuring they are accurate, complete and up to date.
+ Perform data analysis & provide suggestion on identifying service level trend. Identify event/incident clustering for improvements.
**Required Skills:**
+ 8-12 years of experience in IT Operations, Application Support, or Problem Management in a complex enterprise environment.
+ Familiarity with ITIL Problem Management lifecycle and practices (ITIL certification preferred).
+ Strong analytical and technical skills to understand complex application landscapes and failure nodes.
+ Experience working with ITSM tools such as Service Now, Remedy or JIRA.
+ Excellent facilitation and communication skills, able to engage senior stakeholders across Technology & Business.
+ Ability in influence without authority and drive outcomes across geographically dispersed teams.
+ Strong documentation and presentation skills for post-mortem reviews and executive reporting.
+ Experience handling post-incident reporting for regulators is highly preferred.
+ Awareness of audit and control expectations in a banking or financial services environment.
**Desired Skills:**
+ Well versed with Root cause analysis (RCA) Techniques.
+ Familiarity with ITIL v3 or ITIL 4 framework preferred.
+ Trend and Pattern analysis to identify recurring incidents and patterns.
+ Knowledge of Infrastructure and application Architecture.
+ Change management awareness to access the impact of change on services.
+ Experienced in generating problem metrics.
+ Ability to dissect complex problems, work through technical logs, monitoring tools, and alerts.
+ Clear and concise communication to technical and non-technical stakeholders.
+ Good at stakeholder management, provide regular updates and post-mortems.
+ Well versed with problem record creation and data quality maintenance.
+ Proactive mindset and attention to details.
+ Taking ownership of problems from detection to closure.
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
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Incident Response Analysis Manager - Major Incident, Event & Problem Management, Project Manageme...
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Meet the Team
Join the Enterprise Operations Center (EOC) within Cisco IT, a critical team dedicated to providing best-in-class IT Service Management. We ensure all IT services are monitored 24/7 to prevent outages and swiftly resolve them if they occur, playing a vital role in managing major IT incidents and related problems. Our team, located in San Jose, RTP, and Bangalore, fosters a collaborative and fun culture where creative thinking and new ideas are highly encouraged, making it an exciting environment to contribute to operational resilience.
Your Impact
Lead the organization's efforts in identifying, responding to, and recovering from cybersecurity and major operational incidents, ensuring operational resilience. Drive the implementation of standard processes in incident management, coordinating multi-functional teams during critical events. Serve as the central point of contact during high-impact incidents, ensuring timely and accurate communication with collaborators and leadership. Coordinate with IT, security, application, and business teams to ensure swift resolution and root cause analysis. Continuously improve the incident response process by conducting simulations, analyzing trends, and collaborating with Problem and Change Management teams to minimize impact.
Minimum Qualifications
Preferred Qualifications
Incident Response Analysis Manager - Major Incident, Event & Problem Management, Project Manageme...
Posted today
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Meet the Team
Join the Enterprise Operations Center (EOC) within Cisco IT, a critical team dedicated to providing best-in-class IT Service Management. We ensure all IT services are monitored 24/7 to prevent outages and swiftly resolve them if they occur, playing a vital role in managing major IT incidents and related problems. Our team, located in San Jose, RTP, and Bangalore, fosters a collaborative and fun culture where creative thinking and new ideas are highly encouraged, making it an exciting environment to contribute to operational resilience.
Your Impact
Lead the organization's efforts in identifying, responding to, and recovering from cybersecurity and major operational incidents, ensuring operational resilience. Drive the implementation of standard processes in incident management, coordinating multi-functional teams during critical events. Serve as the central point of contact during high-impact incidents, ensuring timely and accurate communication with collaborators and leadership. Coordinate with IT, security, application, and business teams to ensure swift resolution and root cause analysis. Continuously improve the incident response process by conducting simulations, analyzing trends, and collaborating with Problem and Change Management teams to minimize impact.
Minimum Qualifications
Preferred Qualifications
Incident Management - Service Management
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Technical Support EngineerJob Description: Python and Shell Scripting Support SpecialistPosition: Python and Shell Scripting Support Specialist Location: We are seeking a talented Python and Shell Scripting Support Specialist to join our team. The ideal candidate will possess strong general computer skills, proficiency in scripting languages such as Python and Shell, and experience with Jira.Requirements:1.Bachelor's degree in Computer Science, Information Technology, or related field.2.Proficient in Linux/Unix commands and troubleshooting. .3.Strong technical skills in SQL and scripting languages required.4.Detailed knowledge of clinical trial phases and clinical data management flow is desirable.5.Familiarity with the statistical analysis flow and protocol authorization process is desirable. 6.Domain knowledge of metadata components and metadata management is desirable. 7.Familiarity with software development methodologies and best practices.8.Strong problem-solving skills and attention to detail.9.Experience with Jira administration, including user management, workflows, and customizations.10.Excellent communication and interpersonal skills and Ability to work independently and as part ofa team in a fast-paced environment.11.Prior experience in providing technical support or help desk support is a plus.12.Knowledge of other scripting languages and technologies is desirable.