1,924 Problem Resolution jobs in India

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Skills and Experience**
+ 0-1 year experience in customer service or technical support role.
+ Flexible to work in Voice and Chat Process.
+ Willing to work in Night Shifts / Rotational Shifts.
+ Willingness to Work from Office as per Hybrid Work Model.
+ Windows 10 troubleshooting, excellent communication skills and also customer service skills.
**Preferred Skills and Experience**
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Our client is looking for a dedicated and customer-focused Customer Service & Technical Support Specialist to join their vibrant team in Bengaluru, Karnataka, IN . This role is critical in ensuring customer satisfaction by providing timely and effective support for our products and services. You will be the primary point of contact for customers, resolving inquiries, troubleshooting technical issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Diagnose and resolve technical issues related to software, hardware, or services.
• Guide customers through product features, troubleshooting steps, and best practices.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Escalate complex issues to appropriate internal teams when necessary, ensuring follow-up until resolution.
• Proactively identify trends in customer issues and provide feedback to product development and quality assurance teams.
• Contribute to the creation and maintenance of a knowledge base with FAQs, troubleshooting guides, and user manuals.
• Educate customers on product updates, new features, and service enhancements.
• Maintain a high level of customer satisfaction through empathetic and efficient support.
• Achieve key performance indicators related to response time, resolution rate, and customer feedback.
• Collaborate with team members to share knowledge and best practices.
• Identify opportunities to improve customer support processes and tools.
• Provide product demonstrations and onboarding assistance to new users.
• Handle customer complaints and feedback with professionalism and a focus on resolution.
• Maintain up-to-date knowledge of the company's products and services.

The ideal candidate will have a Bachelor's degree or equivalent experience. A minimum of 2 years of experience in customer service or technical support is required, preferably in a SaaS or technology environment. Excellent communication, active listening, and problem-solving skills are essential. A patient and empathetic approach to customer interactions is a must. Proficiency in using helpdesk software and CRM systems is necessary. Ability to work effectively in a fast-paced, team-oriented environment is important. Familiarity with common operating systems and troubleshooting techniques is beneficial. This hybrid role offers a balance of in-office collaboration and remote flexibility.

Our client is seeking an experienced and empathetic Customer Service Lead to manage their Technical Support team. This role is pivotal in ensuring exceptional customer experiences by providing timely and effective solutions to technical issues. You will lead, mentor, and motivate a team of customer service representatives, fostering a culture of excellence and customer-centricity. Responsibilities include overseeing daily operations, managing escalations, developing training materials, and implementing process improvements to enhance efficiency and customer satisfaction. The ideal candidate will possess strong leadership qualities, excellent communication and problem-solving skills, and a deep understanding of technical support methodologies. Proven experience in managing customer service teams, preferably within a technology or software environment, is essential. You should be adept at analyzing customer feedback, identifying trends, and developing strategies to address recurring issues. Familiarity with CRM systems and ticketing platforms is a must. This is a fully remote position, requiring strong organizational skills and the ability to effectively manage a distributed team. You must be able to inspire your team, resolve complex customer issues, and contribute to the overall success of the customer service department. A Bachelor's degree in a related field or equivalent experience is preferred.

Responsibilities:

• Lead, train, and motivate a team of technical support agents.
• Oversee daily operations of the customer service department.
• Manage and resolve complex customer escalations.
• Develop and implement customer service policies and procedures.
• Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.
• Identify training needs and develop training programs for the team.
• Analyze customer feedback and implement improvements to service quality.
• Collaborate with other departments to resolve customer issues effectively.
• Maintain and update knowledge base and support documentation.

Qualifications:

• Minimum 5 years of experience in customer service, with at least 2 years in a leadership role.
• Proven experience in technical support or a related field.
• Strong understanding of customer service principles and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency with CRM software and ticketing systems.
• Ability to analyze data and identify trends for process improvement.
• Strong problem-solving and conflict-resolution abilities.
• Bachelor's degree in Business, Technology, or a related field, or equivalent experience.

This is a fully remote role, with responsibilities extending to supporting customers utilizing products and services relevant to the Ghaziabad, Uttar Pradesh, IN market.

Our client is seeking enthusiastic and customer-focused individuals to join their remote Customer Service team as Technical Support Specialists. This is a fully remote position, allowing you to provide exceptional support from the comfort of your own home. You will be the first point of contact for customers experiencing technical issues with our products or services. Your primary responsibility will be to troubleshoot problems, provide clear and concise solutions, and ensure a high level of customer satisfaction. This role requires excellent communication skills, patience, and a strong aptitude for understanding and resolving technical challenges. Key duties include responding to customer inquiries via phone, email, and chat; documenting customer interactions and resolutions accurately; escalating complex issues to senior support staff when necessary; and contributing to a knowledge base of common problems and solutions. The ideal candidate will have a passion for helping people, excellent problem-solving abilities, and at least 2 years of experience in a customer service or technical support role. Familiarity with CRM software and remote support tools is a plus. A stable internet connection and a dedicated workspace are required for this remote position. If you are a detail-oriented individual with a knack for explaining technical concepts simply and effectively, and you thrive in a remote work environment, we encourage you to apply. This is a great opportunity to grow your career in customer support and make a real difference in our customers' experience.

Our client is seeking a dedicated and tech-savvy Customer Service & Technical Support Specialist to join their expanding team. This role is ideal for individuals who excel at problem-solving, possess excellent communication skills, and are passionate about providing outstanding customer experiences. You will be the primary point of contact for customers seeking assistance with our products and services, resolving technical issues, and providing product information. This role requires a patient and empathetic approach, coupled with strong technical aptitude.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve technical issues related to our software and hardware products.
• Provide clear and concise instructions and guidance to customers.
• Escalate complex issues to higher-level support teams when necessary.
• Document all customer interactions, issues, and resolutions in the CRM system.
• Educate customers on product features, troubleshooting steps, and best practices.
• Identify trends in customer issues and provide feedback to product development and quality assurance teams.
• Contribute to the creation and maintenance of our knowledge base and FAQ sections.
• Achieve and maintain customer satisfaction targets.
• Proactively identify opportunities to improve the customer support process.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
• Proven experience in customer service, technical support, or a similar role.
• Strong understanding of common software and hardware troubleshooting techniques.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using helpdesk software and CRM systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Adept at learning new technologies and software quickly.
• Experience in the **Surat, Gujarat** region is an advantage but not required for this remote role.
• Ability to work flexible hours, including weekends and holidays, as needed.

This is a great opportunity to join a growing company and contribute to its success by ensuring exceptional customer support. This role is fully remote.

Our client is seeking a highly skilled and customer-focused Customer Service Representative specializing in Technical Support for their office in **Mysuru, Karnataka, IN**. This role is integral to ensuring that clients receive prompt, accurate, and effective technical assistance for our products and services. The ideal candidate will possess excellent problem-solving skills, a patient demeanor, and a strong aptitude for troubleshooting technical issues. You will be responsible for responding to customer inquiries via phone, email, and chat, diagnosing hardware and software problems, and guiding users through step-by-step solutions. A key aspect of this role involves maintaining detailed records of customer interactions, issues, and resolutions within our CRM system. You will also play a role in identifying trends in customer issues and providing feedback to the product development team for continuous improvement. This position requires a commitment to delivering exceptional customer service, exceeding expectations, and fostering customer loyalty. Strong communication skills are paramount, enabling you to explain complex technical concepts in an easy-to-understand manner. We are looking for individuals who are proactive, eager to learn, and passionate about helping customers resolve their technical challenges. The ability to work effectively in a team environment, collaborate with colleagues, and escalate issues when necessary is also important. This is a great opportunity to join a growing company and develop your career in customer support and technical assistance.

Responsibilities:

• Respond to customer technical inquiries via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and network issues.
• Provide clear and concise instructions to customers to resolve technical problems.
• Escalate complex issues to higher-level support teams when necessary.
• Maintain accurate and detailed records of customer interactions and resolutions.
• Follow established procedures and protocols for issue resolution.
• Identify and report recurring technical issues to product development teams.
• Educate customers on product features and best practices.
• Contribute to the knowledge base by creating and updating support articles.
• Ensure customer satisfaction by providing timely and effective support.
• Participate in team meetings and training sessions.
• Adhere to service level agreements (SLAs).

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in a technical field preferred.
• Proven experience in technical customer support or helpdesk roles.
• Strong understanding of common operating systems (Windows, macOS, Linux) and software applications.
• Excellent troubleshooting and problem-solving skills.
• Superb communication and interpersonal skills.
• Ability to explain technical concepts to non-technical users.
• Proficiency in using CRM software and ticketing systems.
• Patience and a customer-centric approach.
• Ability to work independently and as part of a team.

Our client is seeking a highly experienced and empathetic Technical Support Lead to manage their customer service helpdesk operations in Indore, Madhya Pradesh, IN . This role is essential for ensuring exceptional customer support and driving team performance. The ideal candidate will have a strong background in technical troubleshooting, team leadership, and possess excellent communication and problem-solving skills. You will be responsible for guiding a team of support agents, resolving escalated customer issues, and contributing to the continuous improvement of support processes and customer satisfaction.

Key Responsibilities:

• Lead and mentor a team of technical support agents, providing guidance, training, and performance management.
• Oversee daily helpdesk operations, ensuring efficient and timely resolution of customer inquiries and technical issues.
• Handle escalated customer support cases, providing advanced troubleshooting and problem-solving.
• Develop and implement support strategies to improve customer satisfaction and reduce response times.
• Create and maintain comprehensive support documentation, knowledge bases, and FAQs.
• Monitor support metrics and KPIs, analyzing trends and identifying areas for improvement.
• Collaborate with product development and engineering teams to relay customer feedback and drive product enhancements.
• Ensure adherence to service level agreements (SLAs) and company support standards.
• Conduct regular team meetings, performance reviews, and training sessions.
• Identify opportunities for process optimization and implement best practices in customer support.
• Stay up-to-date with product knowledge and industry best practices in technical support.
• Foster a positive and customer-centric team culture.

Qualifications:

• Bachelor's degree in Computer Science, IT, or a related technical field, or equivalent work experience.
• Minimum of 4-6 years of experience in technical support or customer service, with at least 1-2 years in a leadership or supervisory role.
• Proven experience in troubleshooting hardware, software, and network issues.
• Strong understanding of helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to effectively manage and motivate a support team.
• Exceptional problem-solving and analytical abilities.
• Ability to explain technical concepts clearly to non-technical users.
• Customer-focused mindset with a passion for service excellence.
• Experience in developing support documentation and training materials.
• Familiarity with ITIL best practices is a plus.

This role is based at our facility in Indore, Madhya Pradesh, IN , and requires consistent on-site presence to lead and collaborate with the support team effectively. Our client is committed to delivering outstanding customer experiences and seeks a dedicated leader to uphold these standards. Join a dynamic team and make a tangible impact on customer satisfaction.

Our client is seeking a dedicated and experienced Customer Service & Technical Support Lead to manage their support operations in Kanpur, Uttar Pradesh, IN . This hybrid role requires a leader who can provide both remote strategic oversight and on-site team management. You will be responsible for ensuring excellent customer experiences, leading and mentoring a team of support agents, and resolving complex technical issues. The ideal candidate possesses strong communication skills, a problem-solving mindset, and a deep understanding of customer support best practices and technical troubleshooting.

Responsibilities:

• Lead, train, and motivate a team of customer service and technical support representatives.
• Develop and implement customer support policies, procedures, and service standards.
• Monitor customer interactions across various channels (phone, email, chat) to ensure quality and consistency.
• Handle escalated customer inquiries and complex technical issues, providing timely and effective resolutions.
• Analyze customer feedback and support data to identify trends, areas for improvement, and training needs.
• Collaborate with product development and engineering teams to resolve recurring technical problems.
• Manage support team schedules and workload to ensure adequate coverage.
• Prepare regular reports on team performance, key support metrics (e.g., response time, resolution rate), and customer satisfaction.
• Contribute to the development of knowledge base articles and self-help resources.
• Ensure compliance with company policies and service level agreements (SLAs).
• Identify opportunities to improve customer experience and drive customer loyalty.
• On-site presence for team supervision and important meetings, with remote work for other administrative tasks and follow-ups.
• Assist in the recruitment and onboarding of new support staff.

Qualifications:

• Proven experience in a customer service or technical support role, with at least 3 years in a leadership or supervisory capacity.
• Strong understanding of customer support principles and best practices.
• Excellent technical troubleshooting skills for software and/or hardware.
• Exceptional communication, interpersonal, and problem-solving abilities.
• Ability to lead and inspire a team.
• Experience with customer support software (e.g., Zendesk, Salesforce Service Cloud) and CRM systems.
• Familiarity with hybrid work models and managing distributed teams.
• Ability to work independently and effectively manage time.
• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Knowledge of ticketing systems and reporting tools.

This hybrid role offers a dynamic work environment, combining the flexibility of remote work with the necessity of on-site team leadership in Kanpur, Uttar Pradesh, IN . Join our client's commitment to delivering outstanding support.

Our client is looking for an experienced and empathetic Customer Service Manager to lead their Technical Support team in Patna, Bihar, IN . This role operates on a Hybrid work model, blending in-office collaboration with remote flexibility. You will be responsible for overseeing daily operations, ensuring the delivery of exceptional technical support to customers, and fostering a positive and productive team environment. This includes managing support queues, developing training programs, implementing quality assurance measures, and resolving escalated customer issues. The ideal candidate will possess strong leadership skills, a deep understanding of customer service best practices, and a passion for problem-solving.

Key Responsibilities:

• Lead, coach, and motivate a team of technical support representatives.
• Monitor team performance, provide regular feedback, and conduct performance reviews.
• Develop and implement effective customer service strategies and procedures.
• Ensure timely and accurate resolution of customer technical issues.
• Manage support ticket systems and track key performance indicators (KPIs).
• Identify trends in customer inquiries and issues to drive product/service improvements.
• Develop and deliver training programs for support staff.
• Handle escalated customer complaints and complex technical problems.
• Collaborate with other departments, such as product development and engineering, to address customer needs.
• Maintain a high level of customer satisfaction and loyalty.
• Contribute to the continuous improvement of customer support operations.

Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 5 years of experience in customer service, with at least 2 years in a leadership or managerial role, preferably in technical support.
• Proven ability to manage and motivate a team.
• Strong understanding of customer service principles and best practices.
• Excellent problem-solving and conflict-resolution skills.
• Outstanding communication and interpersonal skills.
• Experience with CRM and helpdesk software (e.g., Zendesk, Salesforce Service Cloud).
• Ability to work effectively in a hybrid work environment.
• Knowledge of troubleshooting methodologies.
• A customer-centric mindset with a dedication to exceeding expectations.

This is an excellent opportunity for a seasoned customer service professional to step into a leadership role and make a significant impact on customer experience. Join our client and help shape their commitment to outstanding service.