693 Problem Solving jobs in Bengaluru

JOB OPPORTUNITY FOR GRADUATE FRESHER & EXPERIENCE FOR BELOW SKILL WITH IMMEDUATE JOINING & BEST SALARY

Fundamental Technical knowledge how on system trouble shooting, few prominent knowledge areas are:-

Microsoft Windows Operating Systems (9X, NT,2000, XP)

Microsoft Office

Network Connectivity

Print Services

E-Mail and Internet mail

Familiar with Lotus Notes and MS Outlook email clients.

1. Excellent communication skills, with neutral accent.
2. Excellent written communication skills with email etiquettes.
3. Good problem solving and analytical skills
4. Excellent customer service skills
5. Ability to remain calm and courteous in periods of stress, and while facing an irate customer and
   
   managing back to back calls when
6. Flexible to work 24 X 7.
   
   Educational Qualification: Any Graduation (Any B. E/ Any B. Tech will be an added advantage)
   
   Shifts Timings: Rotational
   
   Salary- 3.0L/ A to 10L/ A ( based on performance in interview).

Freshers also can apply.

Qualification

Experience: (0-1) year in Technical support/ International Voice Process

Salary: 10 LAKHS

Contact Point Navya / / / /

Technical support -International voice

Any graduates- Freshers only

Excellent communications.

Bangalore based.

5 day week, Rotational offs, Night shifts

Both side cab

Immediate Joiners only

Contact

Hiring for Technical Support voice Process

Min 1 yr International Technical Support

Salary upto 4 LPA

5 Days Working

Both Side cab

Location- Bangalore

*Immediate joiner*

contact

Email -

Role: Technical Support (React)

Total exp: 3+ yearsSkills and Experience

Candidates must have strong experience in the following areas:

• who have provided tech / production support to react based

applications

• who has experience in policy admin.

• Incident, Release, Change and Problem Management Skills

• Collaborating with Development, DevOps, QA teams and Audit

• Proven track record in day-to-day Production Support

• Act as an escalation point for complex technical issues, aiding

assistance to resolution

• Knowledge of Automation

• Knowledge/Hands-on experience with React, SQL, Web Technologies and
•

Monitor

Support/Development of SLA//'s and Performance Monitoring

• Implement strategies to Improve Performance and Customer Satisfaction

• Ensures process and troubleshooting technical documentation compliant

for the team

• Strong analytical and troubleshooting skills

• Managing third party resources

Technical support Associate :

To schedule an Interview call Namreen)

Requirements:

- Excellent Communication in English.

- Freshers and Experienced are welcome to apply

- Immediate joiners only.

Job summary:

As a Technical support Associate for a Technical domain, you will be responsible for handling Windows operating system, providing effective and efficient solutions for a range of inquiries. The ideal candidate will be responsible for troubleshooting issues, providing technical guidance, and ensuring excellent customer service.

Key Responsibilities:

• Troubleshoot issues related to system performance, updates, drivers, and user accounts
• Assist with installation, configuration, and maintenance of Windows-based applications
• Guide users through step-by-step solutions via phone, email, or remote access tools
• Document all technical issues and resolutions in the ticketing system

• Escalate unresolved or complex issues to higher-level support teams when necessary

• Work collaboratively with cross-functional teams to resolve escalated issues.

Work Location: Divyashree Towers, Bannerghatta Road, Bangalore

Shifts: Rotational Shift (5 days work /2 days off)

Salary: Up to 5.5 LPA

Immediate joiners only.

Interested candidates can contact Namreen)

or

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.

You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.

You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.

As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.

You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem.

If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.

You will be responsible to adopt the given technology to meet the drift of customer and business requirement & Root Cause Analysis preparation and meeting Service level agreement for submission. Responsible to Develop, document and maintain procedures for system utilities such as backup, restore, performance tuning and configuration of environments as well as incremental backups as required. As a Subject matter expert, you will provide direct technical support as needed in the planning, coordination, installation, and implementation and testing of releases, upgrades. Diagnose storage products and related product issues and follow up with root cause analysis. Lead day to day operations meetings provided there are no P1 incidents running & Aid with identifying problem management trends. Responsible to implement High Availability, Workload Management and Fail Over, Disaster recovery.

Your Future at Kyndryl

Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• 8+ Years of experience on Backup technologies.
• Hands-on experience on troubleshooting TSM, Symantec Spectrum Protect, Symantec Protect Plus, Veeam Backup.
• Participate in disaster recovery, planning, changes, upgrades, implementation, and tests as scheduled & Problem determination and resolution within expected time frame.
• Strong knowledge in TSM / SP / SPP / ComVault / VeeamBackup Installation, Configuration and upgradation administration on Windows, UNIX, Linux, AS400 and Solaris environments
• Strong Experience in creation and configuration of backup policies such as file systems, Databases, Virtual Infra and Mailing Infrastructure for various clients. Proficient in design the complete Backup, Restore strategy.
• Configuration of Backups- Full/Incremental/Image/Sub-file and Troubleshooting & Track Tapes between DC & DR.
• Solid understanding in configuration of inventory expiration, migration, reclamation, TSMDB backup Admin Schedules.
• Experience in creating backup scripts for user backup for UNIX and Windows servers.
• Proven experience debugging and analytical skills with solid grasp of system development methodologies, techniques and tool.
• Proficient in working with high availability environment along with alignment to process (ITIL)

Preferred Technical and Professional Experience

• Knowledge on Vmware Technology.
• Knowledge on Oracle RMAN Backup.
• TSM certified OR Symantec Certified OR Veeam Backup certified.
• Bachelor's Degree.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

Scientific Games
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

• First line of support to answer customer inquiries and issues
• Ensure our applications are running smoothly for multiple jurisdictions and sites
• Ensure data transfer processes are running as expected
• Troubleshoot customer reported issues, data issues and application issues and manage them within stated support guidelines.
• Interact with internal and external teams on a regular basis
• Proactively design and implement best practices for systems support and performance
• Position will have tasks to perform outside of business hours on nights and weekends
• Provide lottery software application operation and support for customers
• Track and ensure the continuity of issue resolution and other tasks
• Handle, register, follow up and resolve incoming service request and incidents
• Monitor lottery system components and events
• Constant communication and support to other involved resolver units and partners
• Participate in calls in case of outage
• Create reports

Required Skills

• Database management experience, including backup and restore methodologies (MSSQL/Oracle/MySQL)
• Ability to manage a production platform
• Can work solo or in small teams with minimal guidance
• Windows server and Active Directory experience
• Has a flexible and dynamic skill set and can work on various facets of a project
• Basic release management
• Experience of operation and support of complex IT applications and systems
• Basic knowledge of Linux and Windows systems
• Previous experience in working according to ITIL based processes and functions

Desired

• SSIS
• Monitoring Tool Experience (Zabbix/Nagios)
• VMWare or VSphere
• Outsystems
• Java Web App Servers (Wildfly or JBoss)

Qualifications
Education
Bachelors degree in related field.

Years Of Related Experience
Years of experience 2 to 4 years

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Job Description:

Designs, develops, and manages department specific server-based systems located on multiple servers in a diverse hardware and software environment across geographically separate user environments. Installs, configures, develops and maintains desktop operating system and core application images in an enterprise environment. Diagnoses and provides core problem resolution for the most complex PC-related issues.

Principle Duties:

• Administer, configure, deploy and maintain PC Support Servers, Application System specific platforms, and desktop operating systems and environments.
• Coordinate design, implementation and maintenance of all applications supporting functionality in or surrounding the PC Support systems or solutions including, but not limited to, WSUS, SMS, BDD, GPOs, Anti-Virus Servers, Anti-Spyware Servers, and Softgrid applications.
• Develop and maintain documentation of technical architecture required to provide quality application support, protection of data assets and support any business resumption planning.
• Collect requirements, design solutions, organize, plan, and implement larger PC-related projects with minimal guidance for PC Support Systems and PC Operating systems and applications
• Analyze user requirements, develop functional specifications and perform gap analysis of existing systems. Identify and resolve problems in order to provide continuous business operations and meet business requirements.
• Train, support, and mentor users, team members, and peers.

QUALIFICATIONS

Education

• Bachelor's Degree in Arts/Sciences (BA/BS) or equivalent experience - required

Work Experience

• 5+ years experience in systems and network monitoring technologies and tools - required

Licenses and Certifications

• Microsoft Certified Systems Engineer (MCSE)

Skills and Abilities:

• Ability to translate business needs and problems into technical solutions with occasional assistance
• Competent project management skills. Demonstrates an ability to evaluate project objectives and scope for feasibility and understanding
• General business and finance related knowledge
• Effective oral and written communication skills
• Proficient analytical and problem-solving skills
• Ability to work well within a team environment
• Ability to work independently and coordinate activities within a team
• Ability to multi-task
• Microsoft Windows Server 2000/2003 Operating Systems
• Microsoft Windows Desktop Operating Systems
• A+, Network & Microsoft Certified Desktop Support Technician or equivalent experience

Support Hours - CST Overlap: 3.30pm am IST

Qualifications

Bachelor's Degree

Range of Year Experience-Min Year

5

Range of Year Experience-Max Year

7

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit

We are seeking a Technical Support Engineer to join our global team in Bangalore

Responsibilities:

• Investigate client inquiries and provide "white glove" assistance via phone, email, or chat
• Provide first response to technical issues, solve where possible
• Properly triage and escalate unresolved issues to appropriate internal teams in an effective, tactical, and empathetic manner
• Track customer inquiries through to resolution, maintaining a timely cadence of communication
• Develop and maintain technical and non-technical playbooks
• Prioritize and manage several open inquiries at one time
• Maintain a high bar for client experience by setting an example through performance and work ethic
• Participate in an on-call rotation to handle high priority queues
• Must work in a defined working hours, as required by the business;

Qualifying Skills & Experience:

• Have graduated with Computer Science or related bachelor's degree
• 2+ years of work experience in a technical support setting, within financial institutions preferred
• Strong problem-solving and troubleshooting skills
• Stellar team player and can navigate issue resolution with cross functional teams
• Fantastic communication skills, both verbal and written
• Good understanding of Google apps, Salesforce, JIRA
• Flexible and adaptable to meeting the evolving needs of fast paced organization undergoing tremendous growth
• Technical troubleshooting experience preferred, not intimidated by command-line interfaces

Why Join BitGo?
Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world's financial markets.

Here are some of the benefits of working at BitGo:

• Competitive salary
• Meal & Commute allowance
• Medical Insurance
• IT equipment support for work
• Great/Talented workforce to learn and grow with

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you'll be able to look back and say you were part of the team that transformed investing.

Note:
This role requires working onsite (Monday to Friday) at the Bangalore office.

Working Hours (IST):
Monday to Friday

APAC: 4 PM PT - 12 AM PT (4:30 AM IST - 12:30 PM IST)

EMEA: 12 AM PT - 8 AM PT (12:30 PM IST - 8:30 PM IST)

AMER : 8 AM - 4 PM PT (8:30 PM IST - 4:30 AM IST)