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Greetings from Movate technologies formerly known as CSS Corp!

Technical Voice Support Role @Ambattur Movate Ambit IT Park

Please find below Job Description for your reference Job

Title : Technical Voice Process.

• Work Location: Ambattur Chennai ( Ambit IT Park)
• Experience: Minimum 1 Year of Experience Into Technical Support.
• Education Qualification. Any bachelors degree.

Roles and Responsibilities:

1. Assisting US customers via voice calls.

2.Should be capable of handling multiple calls efficiently.

3.Should have hands-on experience in managing high call volumes simultaneously.

4.Must be flexible to work in rotational night shift.

Required Skills & Desired Skills :

1.Excellent Communication Skills both in Verbal and written communication.

2.Should have basic technical knowledge on, Router, modem , Ip Address, and basics of troubleshooting steps.

Perks and Benefits:

• Both ways pick up and drop cab will be provided at the doorstep.
• If people are relocating from Outstation will get 15days of accommodation from the company side.
• Provident fund
• Medical Insurance

Contact Number :

The position of IT Tech Support Engineer is established to provide L1 Technical Support to end customers in the areas like Office 365, MS Teams, Windows, Azure Cloud, Active Directory, Hardware, LAN, VDI Applications.

About the Role

Exp Required: 3 to 7 Years

The role involves providing L1 Technical Support to end customers, addressing various IT and technical queries, and ensuring effective troubleshooting and resolution of issues.

Responsibilities

• Be the first point of contact for all IT & Technical queries.
• Troubleshoot system and network problems and diagnose and solve hardware/software faults.
• Should be well versant with network connectivity testing tools and identify issues.
• Repair a fault or set up a system following diagrams and written instructions.
• Support the rollout of new computer applications.
• Respond to service incidents within the times specified in any Service Level Agreement (SLA).
• Provide technical support on O365 based applications and Portal administration.
• Provide telephone, e-mail, and remote support to all IT users, solving their problems and provide procedural documentation as required.
• Use remote support tools to manage remote systems and desktops.
• Maintain the IT Service Desk system, logging all incidents and requests, their acknowledgements and their resolutions and ensuring that all support tickets are handled effectively and expeditiously.
• Set up new users’ accounts and profiles and deal with password issues.
• Work assiduously on a task until completion (or referral to third parties, where appropriate).
• Prioritize and manage many open cases at one time.
• Identify and correct or advise on operational issues with end users’ computer systems.
• Provide basic software training and advice to end-users.
• Establish and maintain good working relationships with, colleagues, end-users, and other professionals (e.g., suppliers and software developers).
• Perform all duties and responsibilities in line with current security procedures.
• Work flexibly – recognizing that many duties require to be undertaken outside normal working hours to minimize disruption to end-users.
• Carry out any other reasonable request within the capability of the job.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in computer sciences, Technology, degree, or relevant experience.
• Microsoft Operating Systems Windows Server 2016 and above, Windows 10, Windows 11.
• Microsoft Office 365.
• Sophos, Defender Antivirus.
• Knowledge or Experience on Remote Desktop Technologies like Workspot, Citrix.

Required Skills

• Technical Capacity
• Ethical Conduct
• Communication Proficiency
• Personal Effectiveness/Credibility

Hello Folks,

We are hiring for Technical support in Movate - Formerly CSS Corp pvt ltd. Looking for candidates with excellent communication skill for Technical support role.

Job Role and responsibilities

• Min 1 yr Experience in Tech support & Strong in networking concepts.
• Graduate with Computer Science Background is mandatory. Engineering background, certification on networking concepts preferred
• IP Address, Types of IP, Private and Public Address, DNS, DHCP process, OSI Layers and troubleshooting skills
• Ensure resolution provided in the first interaction with the customer.
• Candidate should be flexible with 24/7.
• Candidate should be excellent in English communication.
• Any experience who are willing to work with technical process can also apply.
• Experience with technical voice will be preferable.
• International voice experience will be more preferable.

Required Candidate profile CTC Role / Designation - Technical support

• Candidate would be responsible for handling customer calls.
• Will coordinate international clients for troubleshooting technical issues.
• Ensure resolution provided in the first interaction with the customer.
• Qualification must be 10+12+UG/PG with experience can be required.
• Immediate Joiner's are preferred.

Perks and Benefits

Designation - Technical Support Engineer (L1)

Salary - 3lpa to 5lpa (based on experience)

Shift time - US shift (5.30 PM to 9.30 AM within any 9 hours of working inclusive with 1 hour break)

Cab facility - 2 Ways will be provided within 30km radius from Ambattur.(its completely work from office)

Work Location - ground Floor, 6th, 9th and 10th Floor Ambit IT Park No 32A & 32B, Ambit Park Rd, Ambattur Industrial Estate, Chennai, Tamil Nadu 60005

Language: Excellent in English is mandatory

Benefits: Health insurance leave encashment life insurance paid sick time paid time off provident Fund

Schedule: Night shift (rotational)

Interested candidates can drop your resume to this number or email your resume.

Keerthana HR (strictly call at 11:00 AM to 6:00 PM) (Monday to Friday)

About the role:

The role involves providing L1 and L2 support by monitoring and resolving infrastructure and application alerts using tools like SolarWinds and New Relic. The candidate will coordinate with cross-functional teams, analyze logs and transactions, and ensure timely issue resolution and stakeholder communication. A background in E-Commerce, Telecom, Enterprise IT, or Banking is preferred, with basic knowledge of operating systems, databases, and monitoring tools. Strong communication skills, attention to detail, and willingness to work in night or weekend shifts are essential.

Job qualification:

Bachelor's degree in engineering/computer science with

technical understanding and experience.

• MCA in IT or Computers
• BTech or BE or MTech from non-IT & Computers stream
• BTech or BE or MTech IT or computers but do not want to get in coding and testing of IT

Experience & Technical details:

• Minimum 2+ years of experience in E-Commerce/Telecom/Enterprise IT / Banking industry
• Monitor scheduled alerts (infra & application) on mails or via system like solarwinds, new relic etc
• Once alert is received on basis of criticality connect with right teams over email or chat
• Follow up with teams through the alert while it gets fixed
• Communicate to stake holder until issue is fixed
• Optimize the alerts on continuous basis to avoid unwanted and unnecessary alerts
• Maintaining and updating technical documentation and SOPs
• Attention to detail, a proactive approach while working on alerts
• Complete ownership of L1 and L2 support
• Understanding the functioning of the system.
• Collaborating with other verticals.
• To check/Analyze the transactions and logs and device settlements.
• Monitor process and software changes that impact production support
• Experience in providing L2 level support to customers (medium to large).
• Experience in analysis application logs for errors and corrections.
• Understanding and exposure to DB (Oracle, Mongo DB, Sql) will be added advantage.
• Knowledge on Python, selenium tools for automation will be added advantage.

Technical experience for role:

• Basic understanding of operating systems
• Basic understanding of server, client, network, storage & backup
• Basic understanding of monitoring tool, knowledge in relational database, Linux, UNIX, Java, C++
• Basic knowledge of HTML, Website development will be an added advantage
• Familiarity with Agile/Jira/Scrums is good to have

Interpersonal skills for role:

• Good verbal & written communication in English
• Willing to work in night and weekend shifts
• Ability to work under pressure and should be a team player
• Good grasping, Willing to work in support, right attitude toward work

Remote First-Culture:

In 2020, Cimpress adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers everyone to be their best and most brilliant self. Cimpress also provides collaboration spaces for team members to work physically together when it's safe to do so or believe in office working will deliver the best results. Currently we are enabled to hire remote team members in over 20 US States as well as several countries in Europe: Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.

About Us:

Led by founder and CEO Robert Keane, Cimpress invests in and helps build customer-focused, entrepreneurial mass customization businesses. Through the personalized physical (and digital) products these companies create, we empower over 17 million global customers to make an impression. Last year, Cimpress generated $2.88B in revenue through customized print products, signage, apparel, packaging and more. The Cimpress family includes a dynamic, international group of businesses and central teams, all working to solve problems, build businesses, innovate and improve.

More information about the organization can be found in the below link: