884 Process Analysis jobs in India

• Conduct comprehensive analyses of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Design and implement optimized business processes that enhance productivity, reduce costs, and improve quality.
• Develop and execute change management strategies to ensure smooth adoption of new processes and systems.
• Facilitate workshops and interviews with stakeholders at all levels to gather requirements and feedback.
• Utilize process modeling tools and methodologies (e.g., BPMN, Lean, Six Sigma) to document and analyze workflows.
• Develop business cases and recommendations for process improvement initiatives, outlining potential benefits and ROI.
• Manage project timelines, deliverables, and client relationships to ensure successful project outcomes.
• Prepare and present findings, recommendations, and progress reports to senior management and clients.
• Train client personnel on new processes and systems.
• Stay abreast of industry best practices and emerging trends in business process management.
• Collaborate with cross-functional teams to integrate process improvements across different departments.
• Measure and monitor the impact of implemented changes to ensure sustained improvement.

• Master's degree in Business Administration, Operations Management, Industrial Engineering, or a related field.
• Minimum of 5 years of experience in management consulting or business process improvement roles.
• Proven expertise in process analysis, mapping, and re-engineering methodologies.
• Strong understanding of Lean Six Sigma principles and tools.
• Excellent analytical, problem-solving, and critical thinking skills.
• Exceptional communication, presentation, and interpersonal skills.
• Demonstrated ability to manage projects and lead teams.
• Proficiency in project management software and process modeling tools.
• Experience working with clients in various industries is highly desirable.
• Familiarity with the business landscape in Kanpur, Uttar Pradesh, IN is a plus.

Position Summary

We are seeking a dynamic and detail-oriented Business Analyst with 6-8 years of experience in the Business Process Outsourcing (BPO) and Tech support industry. The ideal candidate will play a key role in analyzing business processes, identifying improvement opportunities, and implementing solutions that drive efficiency and value for our operational efficiency, productivity improvement, project margins and continual improvement. People should be smart analyzing the gaps, operational bottlenecks and find proactively the issues and review quality issues. This role involves close collaboration with ops team, MIS and WFM team, client and cross-functional teams, and stakeholders to ensure optimal business outcomes.

Key Responsibilities

• Analyze and document existing business processes and workflows within the BPO environment and tech support to identify operational gaps, inefficiencies, and areas for improvement. Review those areas which helps to improve the quality of services and help to improve CSAT and ESAT.
• Gather and interpret requirements from stakeholders and translate them into actionable project plans and business requirement and functional specification documentations and solutions.
• Develop detailed business requirement documents (BRDs), functional specifications, and process maps.
• Work closely with operations, IT, Finance, Payroll and client teams to implement process enhancements and technology solutions.
• Lead and facilitate process improvement initiatives using methodologies such as Six Sigma, Lean, or similar frameworks.
• Monitor and report on key performance indicators (KPIs) to track project success and ongoing process health.
• Provide training and support to staff on new procedures, tools, and best practices.
• Support management activities, ensuring smooth transitions and adoption of new processes.
• Conduct root cause analysis of operational issues and recommend corrective actions.
• Ensure compliance with industry standards, regulatory requirements, and company policies.

Required Qualifications & Skills

• Bachelor’s degree in business administration/ITor related field (Master’s degree preferred).
• 6-8 years of experience as a Business Analyst in the BPO industry.
• Strong analytical and problem-solving skills with a proven track record in process improvement.
• Proficiency in process mapping tools (e.G., Visio, Power BI, reporting tools ) and data analysis tools (e.G.SQL, Warehouse /ETL data lake etc).
• Excellent verbal and written communication skills;
  ability to interact with stakeholders at all levels.
• Experience with project management methodologies (Agile, Waterfall, etc.) is a plus.
• Certification in Six Sigma, Lean, CBAP, or similar is highly desirable.
• Ability to work independently and manage multiple projects simultaneously.
• Strong attention to detail and organizational skills.

Preferred Attributes

• Experience working with BPO and Tech support and international clients and cross-cultural teams.
• Knowledge of automation tools and digital transformation in the BPO sector.
• Adaptability to fast-paced, changing environments.
• Proactive approach to identifying and solving business challenges.

Quale Infotech is a company focused on Intelligent Process Automation (IPA), AI

and other new-age technologies. Our AI innovation hub is one of the leading

research sites for new age technologies. IPA practice at Quale Infotech is one of the

largest and most respected with experts having decades of experience.

Aiwozo is Quale Infotech’s proprietary product that provides enterprise automation

solution to over 250+ enterprises. Aiwozo is rated as one of the top 5 Intelligent

Process Automation (IPA) tools in the world as per analysts like G2 & Everest.

We are looking for a Business Analyst to identify automation opportunities by

analyzing business processes and recommending automation solutions. You will play

a crucial role in bridging the gap between business needs and technology

implementation.

Responsibilities

∙Analyze Aiwozo clients’ business processes and identify opportunities for

automation.

∙Work with stakeholders to gather and document automation requirements.

∙Collaborate with the technical team to design and implement automation

solutions.

∙Develop business cases for automation initiatives, highlighting cost and

efficiency benefits.

∙Ensure automation solutions align with business objectives and best

practices.

∙Provide insights and recommendations for process improvements.

Skills/Qualifications

∙Preferred educational qualification: A Bachelor’s Degree in Business,

Computer Science, or a related field.

∙Must have an analytical and problem-solving mindset.

∙Experience in process mapping and automation tools like Aiwozo or similar

platforms would be preferred.

∙Excellent documentation and communication skills.

∙Ability to work collaboratively with cross-functional teams.

Process Manager – Quality & Compliance

Location: Pune

Experience: 8+ years

Are you passionate about building high-impact processes that drive excellence and compliance? Join SteepGraph as our Process Manager – Quality & Compliance and play a key role in shaping our organizational standards and continuous improvement culture.

What You'll Do

Process Design & Governance

• Identify and bridge process gaps across departments
• Standardize and implement effective operational workflows
• Define governance models and partner with teams for smooth execution

Quality Assurance & Audits

• Conduct internal audits and compliance assessments
• Investigate non-conformities, identify root causes, and recommend corrective actions
• Ensure alignment with ISO, CMMI, and other regulatory frameworks

Continuous Improvement

• Drive cross-functional process improvements and efficiency gains
• Promote a lean, agile, and quality-focused work culture

Reporting & Metrics

• Establish and monitor KPIs across departments
• Share insights to improve overall performance and accountability

Process Automation

• Collaborate with IT to digitalize key business processes
• Define functional specs and validate system implementations

Training & Compliance

• Deliver quality and compliance training across teams
• Stay up to date on regulatory changes and maintain audit readiness

What You Bring

• Bachelor’s in Engineering/Technology/Business (Master’s preferred)
• 8+ years in process management and quality assurance
• Deep understanding of ISO standards (esp. ISO 9001), CMMI, and audit methodology
• Certifications like ISO Lead Auditor, Six Sigma (Green/Black Belt) preferred
• Familiarity with digital tools (e.G., Jira, Confluence, Power BI)
• Strong analytical, communication, and stakeholder management skills
• Experience in IT Service company.

ROLE RESPONSIBILITIES

• Monitor the ticketing system and receive incidents and requests from end-users, analyzing these and either responding to the end-user with a solution or escalating it to the other IT teams.
• Identify and troubleshoot application issues to maintain optimal system performance.
• Ensure usability and functionality for all system end-users.
• Conduct root cause analysis to determine the origin of issues.
• Provide actionable recommendations for system improvements based on findings.
• Provide support to workflows and provide expert knowledge on all workflow designs.
• Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations.
• Lead review sessions for completed business/functional requirements with key business users focused on gaining consensus and final business approval.
• Build strong relationships within the business units and support functions to understand the business needs.
• Collaborate with development and testing teams to provide subject matter expertise, ensure that out of the box functionality is leveraged and assist in troubleshooting and resolving issues.
• Ensure that proposed solutions are focused on improving efficiency and effectiveness of the business processes and are consistent across products where possible.
• Participate in the development and planning of the User Acceptance Testing activities, including test plans and scripts, based on requirements.
• Facilitate UAT execution phase and work with business lead and project manager to obtain user acceptance test signoff.

TECHNICAL QUALIFICATIONS

• 5+ years of business analysis experience in the Commercial Property & Casualty insurance industry.
• Experience with GuideWire Policy Center is preferred.
• Experience with integration to external systems.
• Strong experience with policy administration solutions.
• Experienced with iterative and agile methodologies;
  working knowledge of both SDLC & PMLC processes.
• Hands-on experience writing business requirements, functional requirements or user stories, business process diagrams, and data rules is required.
• Knowledge and experience in reviewing, reengineering or developing IT solutions for business process/improvements automation.
• Experience with visualization tools is beneficial.
• Candidate has experience with troubleshooting system issues.

GENERAL QUALIFICATIONS

• Possess strong verbal and written communication skills.
• Possess excellent problem-solving and analytical skills.
• Candidate has strong initiative with an ability to self-manage. Comfortable with ambiguity and able to work through it to get the right things done.
• Team player who works well with technical and business resources.
• Must be able to see tasks through to completion without significant guidance.
• Possess Personal time management skills and ability to meet individual and team deadlines.
• Experience using standard project and business tools including, Microsoft Project, Excel, PowerPoint.
• Experience with SharePoint, UI mockup tool.

EDUCATION REQUIREMENTS

• B.A / B.S degree
• Certified Business Analyst Professional (CBAP) is a plus but not required.

We suggest you enter details here.

This is a full-time on-site role for a Multifunctional PROCESS / QUALITY / COMMERCIAL position at M/s United Spirits Limited. This role is located in Belgaum. The role involves overseeing and improving business processes, ensuring quality control, providing exceptional customer service, and facilitating training sessions. Daily tasks will include analyzing process performance, identifying improvement opportunities, maintaining quality standards, interacting with customers to address their needs, and providing training for new and existing staff.

• Analytical Skills and Business Process Improvement experience
• Strong Communication and Customer Service skills
• Experience in facilitating Training programs
• Excellent organizational and time management skills
• Proficiency in quality control methodologies and practices
• Experience in the beverages industry is a plus
• Bachelor's degree in Business, Quality Management, or related field