14,965 Process Improvement Specialist jobs in India

Process Excellence Consultant (BPO Onboarding)/Business Excellence

Location: Noida

Reports to: VP, Operations

Teams: Operations, Quality, Analytics, Automation/IT, Client Success

Role summary

Lead consulting engagements for new customer onboardings across typical BPO towers.

You will map the current state, design the future state with clear improvement and

automation levers, and stand up the KPI framework and business case—so we can both

sell and deliver measurable value from Day 1 through steady state.

What you’ll do

- Pre-sales & scoping

o Partner with Sales on discovery calls, RFx responses, and proof-of-value

assessments.

o Define scope, approach, and deliverables;
craft proposals/SOW inputs,

timelines, and success criteria.

- Current-state discovery

o Plan/lead workshops, interviews, floor walks;
capture VOC/CTQs.

o Produce SIPOC, BPMN as-is flows, RACI, value-stream maps, capacity

models, and pain-point heatmaps.

o Baseline performance using samples, WFM data, ERP/CRM extracts, QA

reads, and (where available) process mining.

- Future-state design & automation

o Redesign processes for standardization, right-first-time, and digital

enablement.

o Identify and size automation (RPA/IPA, workflow/BPM, integrations, self

service/IVR, knowledge/KCS, GenAI copilots).

o Produce SOPs, controls, acceptance criteria, and a phased implementation

roadmap.

- KPI framework & instrumentation

o Build KPI trees (leading/lagging), formulas, data sources, baselines, targets,

and owners.

o Specify dashboards (Power BI/Tableau) and QA/calibration routines;
design

benefits tracking with Finance.

- Business case & governance

o Quantify value (cost, quality, speed, CX/EX, risk), TCO/ROI, and stage-gate

tollgates.

o Drive change management: stakeholder mapping, comms, training/adoption,

and risk/compliance alignment (SOX/PCI/HIPAA/GDPR as applicable).

- Handover & enablement

o Transition designs to delivery teams with user stories, SOP packs, control

plans, and success criteria.

Core deliverables

- Discovery plan;
SIPOC;
BPMN as-is;
pain-point heatmap;
baseline metrics deck.

- Future-state designs;
SOP/control plan;
automation opportunity register with

value/effort sizing.

- KPI dictionary & dashboard spec (sources, refresh cadence, ownership).

- Value model & implementation roadmap (quick wins + phased rollouts).

- Proposal/SOW inputs and customer-ready executive narrative.

For each KPI the consultant defines: Description, Formula, Data source (CRM/ITSM, ERP,

WFM, QA, EHR for RCM), Baseline, Target, Owner, Frequency, Control limits/actions.

Qualifications

- 5–8+ years in BPO/Shared Services or consulting with hands-on process

improvement and client onboarding.

- Lean Six Sigma Black Belt;
strong facilitation, problem structuring, and storytelling.

- Tooling: BPMN (Visio/Signavio), process mining (Celonis/Power Automate PM),

RPA/IPA (UiPath/AA/Power Automate), WFM/WFO, QA platforms, and BI (Power

BI/Tableau).

- Comfortable scoping GenAI use cases with appropriate controls (PII, auditability,

redaction).

- Excellent stakeholder management across client execs, Ops, IT, and Finance;

proposal/SOW writing experience.

Working model

- Travel up to 20–30% for client sites/centers of excellence.

- May mentor Analysts/GBs;
dotted-line collaboration with site quality/ops leads.

- Operates across multiple towers;
comfortable context-switching and leading

parallel workstreams.

Please share me the resumes to email:-- and call me to discuss:--

Role:

• Guide and train other team members on process improvement methodologies and best practices
• Analyze business processes to identify areas for improvement and optimization
• Develop and implement process improvement strategies and solutions
• Collaborate with stakeholders to gather requirements and define business processes
• Create process models and diagrams to visualize current and proposed workflows
• Conduct data analysis to identify trends and patterns in business processes
• Evaluate the effectiveness of process improvement initiatives and making adjustments as necessary

Requirements:

• Previous experience (or equivalent) in related areas and in process improvement methodologies
• B2 English
• Ability to create business process documentation including diagrams
• Ability to define requirements and create user stories
• Ability to focus both on the bigger picture and the details
• Flexibility and readiness to spend a few days in one of our Locations
• Fundamental Understanding of Software Development Process & Methodologies
• Ownership, Collaboration, Resilience, Analytical thinking & Goal orientation

Benefits:

• Buddy program
• Onboarding program

Be part of Us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Role/ Job Summary -

This is a PD engineer position. The incumbent shall execute the Process & product development role with good technical rationale and understanding, acquired from developing an appreciation of the industry practices, and applicable technology developments.

Scope of work includes Raw Material Qualification planning, supplier management, Characterization testing of solar module Raw materials, Qualification/ Reliability testing of Modules to Qualify Raw materials.

1. Essential roles & Responsibilities -

Product development through Phase gate process

• Study the solar market to understand emerging trends, technological advances, and customer requirements (e.G., efficiency, cost, durability).
• Benchmark existing PV products, technologies, and companies in the market to identify opportunities for innovation or differentiation.
• Create a clear roadmap detailing the vision, goals, and timeline for product development.
• Work with stakeholders (marketing, sales, finance, etc.) to define clear and actionable product specifications and features of different BOM material.
• Facilitate sessions to generate ideas and evaluate product concepts that align with the company's objectives.
• Conduct characterization and reliability testing such accelerated aging tests, such as thermal cycling, humidity freeze, and UV exposure etc., to ensure the modules meet performance standards over time.

Supplier Qualification & Coordination

• Work with suppliers to ensure that their production capabilities are compatible with the design of the PV modules, such as size, performance, and durability requirements.
• Engage in co-development with suppliers to explore the use of new technologies or alternative materials that may provide competitive advantages.
• Regular testing and qualification are critical to ensure that the supplier's products continue to meet the defined requirements, preventing defects or failures during the module assembly.
• Conduct supplier visits to assess the supplier's manufacturing processes and ensure they are capable of producing high-quality materials at required scale. This includes reviewing production lines, machinery, and quality control systems.
• Generate detailed reports that highlight strengths, weaknesses, and areas of improvement for the supplier. Create Action plans with clear timelines for addressing any deficiencies.

Projects

• Develop understanding of product reliability and its corresponding components’ contribution (based on product performance characterization and defect understanding)
• Support product qualification process (Provide quality requirements in FMEA, SPC, DOE, Control plan and other processes and procedures as required/suitable)
• Execute in accordance to QMS requirements (ensure timely updates to documents, WI, SOPs)

Communication and Presentation.

• To clearly communicate technical concepts to cross-functional teams, including marketing, sales, and management.
• Communicating design changes, testing results, and process performance improvements within teams is essential. This may involve giving clear, actionable feedback.
• Regularly present updates to senior management or other departments. These presentations often involve technical content, so the ability to present complex information in a simple and structured way is essential.

1. Required Qualifications, Competence & Skills

Education, Qualification & Experience

• Bachelor’s degree or above in Engineering in a recognized University. Good honors degree preferred.
• 4-9 years related industry experience in Quality Assurance.
• Engineering knowledge in SPC controls or lean and six sigma methods and software tools.
• Engineering knowledge in using quality tools for problem solving
• Aptitude in higher level use of Excel (E.G.: Formulas and Macros) is an added advantage

Technological

• Interest in following up and developing understanding of the technological developments in the industry on both products and components
• Expect to develop as an expert in Quality Management Systems and related standards and requirements (ISO 9001, IEC62941), if not already adept.
• Experience in reliability engineering would be advantageous.

General

• Strong sense of ownership and self-motivation, good initiative, work independently.
• Proactive working attitude – hands on approach
• Ability to handle experimental planning and perform product testing and report writing.
• Excellent presentation, interpersonal and communication skills with demonstrated ability to communicate effectively with all levels of management, both internally and externally.
• Good time management with ability to handle pressure and multitask under tight timelines
• Should be open to travel
• Ability to interface and communicate effectively with cross-functional team and external

Responsibilities

• Conduct a comprehensive review of existing fraud operations processes.
• Identify gaps, inefficiencies, and potential improvement areas.
• Develop detailed recommendations for streamlining processes.
• Create a high-level plan for process improvement.
• Develop metrics and KPI tracking mechanisms.
• Assess current training programs and identify knowledge gaps.
• Design and develop a comprehensive training curriculum.
• Conduct a skills gap analysis for the current team.
• Develop talent development strategies.
• Design performance evaluation criteria specific to fraud analytics and operations.

Qualification & Experience:

• Any graduate with 4 plus years of experience into fraud operations.
• Certified Fraud Examiners, data analysts.

1. Evaluating business processes, anticipating requirements, uncovering areas for

improvement, and developing and implementing solutions.

2. Leading ongoing reviews of business processes and developing optimization strategies.

3. Staying up-to-date on the latest process and IT advancements to automate and

modernize systems.

4. Conducting meetings and presentations to share ideas and findings.

5. Performing requirements analysis.

6. Documenting and communicating the results of your efforts.

7. Effectively communicating your insights and plans to cross-functional team members and

management.

8. Gathering critical information from meetings with various stakeholders and producing

useful reports.

9. Working closely with clients, technicians, and managerial staff.

10. Ensuring solutions meet business needs and requirements.

11. Performing user acceptance testing.

12. Managing projects, developing project plans, and monitoring performance.

13. Prioritizing initiatives based on business needs and requirements.

14. Monitoring deliverables and ensuring timely completion of projects.

Skills and Requirement :

1. A bachelor’s degree in business or related field or an MBA.

2. A minimum of 3 years of experience in business analysis or in Jewelry Domain.

3. Exceptional analytical and conceptual thinking skills.

4. The ability to influence stakeholders and work closely with them to determine acceptable

solutions.

5. Excellent documentation skills.

6. Fundamental analytical and conceptual thinking skills.

7. Experience creating detailed reports and giving presentations.

8. Competency in Microsoft applications including Word, Excel.

9. A track record of following through on commitments.

10. Excellent planning, organizational, and time management skills.

11. Experience leading and developing top-performing teams.

Job Description: ServiceNow Business Process Consultant

Location: Bangalore, Pune and Noida

Experience: 5–10 years

Employment Type: Full-time

About the Role

We are seeking a highly motivated ServiceNow Business Process Consultant to join our team. The ideal candidate will bridge the gap between business needs and technology, ensuring seamless adoption of ServiceNow solutions. You will work closely with clients and stakeholders to analyze requirements, design process improvements, and implement scalable ServiceNow workflows that drive efficiency and business value.

Key Responsibilities

• Engage with business stakeholders to gather, analyze, and document requirements for ServiceNow implementations.
• Translate business processes into ServiceNow workflows and functional solutions.
• Lead workshops, process mapping, and gap analysis sessions to align platform capabilities with business goals.
• Provide expertise in ITSM, ITOM, HRSD, CSM, or other ServiceNow modules based on project requirements.
• Partner with technical teams to ensure solution designs meet business needs.
• Define KPIs, reporting structures, and dashboards to measure process efficiency and outcomes.
• Act as a trusted advisor to clients on ServiceNow best practices and roadmap strategies.
• Support change management, user training, and adoption initiatives.

Required Skills & Qualifications

• 5–10 years of experience in business process consulting, with at least 3 years in ServiceNow.
• Strong understanding of ITIL framework and process design.
• Experience with ServiceNow modules such as ITSM, ITOM, HRSD, or CSM.
• Proven ability to facilitate workshops and engage with C-level stakeholders.
• Excellent skills in documentation, business analysis, and requirement gathering.
• Strong communication, presentation, and stakeholder management skills.
• ServiceNow certification(s) such as Certified System Administrator (CSA) , Certified Implementation Specialist (CIS) , or ServiceNow Business Process Consultant Certification is a plus.

Good to Have

• Experience in Agile/Scrum methodologies.
• Knowledge of integration strategies and third-party tools.
• Familiarity with automation, AI/ML, and digital transformation initiatives.

• Discussing with process owner and drafting SOP
• Reviewing the process and identify inefficiencies in operational processes.
• Identify and evaluate operational, financial, and regulatory risks and Identify control deficiencies and suggest improvements.
• Timely Updating SOP with controlling version records.
• Verify records and process related to client transactions, compliance, and operations.
• Support in review of SEBI regulations, exchange rules, and internal policies.
• Monitor and report compliance violations.

Candidates working for stock broking companies will be preferred.

Exposure of Internal Audit and SOP review is must.

We suggest you enter details here.

This is a full-time on-site role for a Multifunctional PROCESS / QUALITY / COMMERCIAL position at M/s United Spirits Limited. This role is located in Belgaum. The role involves overseeing and improving business processes, ensuring quality control, providing exceptional customer service, and facilitating training sessions. Daily tasks will include analyzing process performance, identifying improvement opportunities, maintaining quality standards, interacting with customers to address their needs, and providing training for new and existing staff.

• Analytical Skills and Business Process Improvement experience
• Strong Communication and Customer Service skills
• Experience in facilitating Training programs
• Excellent organizational and time management skills
• Proficiency in quality control methodologies and practices
• Experience in the beverages industry is a plus
• Bachelor's degree in Business, Quality Management, or related field