558 Process Improvements jobs in India

Amazon Transportation Controllership Audit team is an operation finance team that controls Amazon's transportation cost. This is achieved through strengthening internal & external systems by working closely with multiple internal stakeholders such as Operations, Procurement, Technology groups and external stakeholders such as carriers. Audit Team also works closely with Accounts Payable for payments to carriers and Finance team for financial data reporting.
The Controllership Audit Team is looking for a Risk Manager III who will own large scale projects to improve processes ,drive compliance and insist high standards on how we operate. This is an IC role.


Key job responsibilities
•Identify, assess, and prioritize potential risks across the organization.
•Develop and implement comprehensive risk management strategies to mitigate identified risks.
•Own the annual strategic planning cycles OP1/OP2 in partnership with senior leaders. Drive key reporting mechanisms inclusive of business reviews.
•Develop a knowledge of the operational processes and controls in place that supports 3P carrier invoice auditing.
•Work with audit team on policies, standard operating procedures, internal controls.
•Monitoring, and reporting with the goal of improving efficiencies, compliance policies, and risk management.
•Influence leaders and teams across teams ,challenging proposed solutions while advocating for the customers.
•Challenge assumptions of why a process or mechanism failed,ask the questions to get to the root cause of the problem and work for a solve.
•Establish and cultivate a strong working relationship with multiple teams across Amazon to drive process improvement.

BASIC QUALIFICATIONS
•5+ years of program or project management experience.
•2+ years of regulatory and risk management experience.
•2+ years of driving process improvements experience.
•2+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience.
•MBA or equivalent from a reputed/Tier I B school.
Graduation in engineering/Math/Statistics.

PREFERRED QUALIFICATIONS:
•Experience in leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent.
•Six Sigma black belt.

BASIC QUALIFICATIONS

- Knowledge of Microsoft Office products and applications at an advanced level
- 6+ years of compliance, audit or risk management experience
- Bachelor's degree or equivalent

PREFERRED QUALIFICATIONS

- Project Management Professional (PMP) or equivalent certification
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Master's degree or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Our client, a rapidly growing enterprise, is seeking an accomplished Operations Director to lead their business process improvement initiatives. This hybrid role requires a strategic leader who can balance remote work with regular on-site presence in **Kanpur, Uttar Pradesh, IN**. The successful candidate will be responsible for analyzing existing operations, identifying inefficiencies, and implementing transformative solutions to enhance productivity, reduce costs, and improve overall organizational performance. You will collaborate with cross-functional teams, develop operational strategies, and champion a culture of continuous improvement. This position demands strong leadership qualities, exceptional analytical skills, and a proven ability to drive change in a complex business environment. Key Responsibilities:

• Develop and execute comprehensive operational strategies focused on process optimization and efficiency gains.
• Lead the analysis of current business processes, identifying bottlenecks, redundancies, and areas for improvement.
• Design and implement innovative solutions and workflows to streamline operations and enhance productivity.
• Manage and mentor a team of operational staff, fostering a collaborative and results-driven environment.
• Develop and monitor key performance indicators (KPIs) to measure operational success and identify trends.
• Oversee budget management for operational departments and ensure financial targets are met.
• Collaborate with senior leadership and department heads to align operational strategies with overall business objectives.
• Champion a culture of continuous improvement and innovation throughout the organization.
• Manage vendor relationships and ensure the quality and cost-effectiveness of external services.
• Ensure compliance with all relevant industry regulations and company policies.

Qualifications:

• Master's degree in Business Administration, Operations Management, or a related field.
• Minimum of 10 years of progressive experience in operations management, with a strong focus on process improvement and business transformation.
• Proven track record of successfully leading and implementing complex operational changes.
• Exceptional analytical, problem-solving, and strategic thinking skills.
• Strong leadership and team management capabilities, with experience managing hybrid teams.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in process mapping tools, project management software, and ERP systems.
• Experience in managing operational budgets and P&L responsibilities.
• Ability to adapt and thrive in a hybrid work environment.

If you are a visionary leader passionate about operational excellence and driving strategic change, this hybrid opportunity is ideal for you. Join our client and play a pivotal role in shaping their future success.

Our client is seeking an experienced and results-oriented Operations Manager to oversee their business operations and drive process improvements. This is an on-site position located in Thiruvananthapuram, Kerala . You will be responsible for managing day-to-day operations, optimizing workflows, enhancing efficiency, and ensuring the delivery of high-quality services or products. The ideal candidate possesses strong leadership, analytical, and problem-solving skills, with a proven track record in operational excellence.

Key Responsibilities:

• Manage and coordinate all operational activities, ensuring smooth and efficient business processes.
• Develop and implement strategies to improve operational efficiency, productivity, and cost-effectiveness.
• Monitor key performance indicators (KPIs) and analyze operational data to identify areas for improvement.
• Lead and mentor the operations team, fostering a culture of performance and continuous improvement.
• Oversee resource allocation, inventory management, and quality control.
• Develop and implement standard operating procedures (SOPs) and best practices.
• Collaborate with other departments to ensure seamless workflow integration and achieve business objectives.
• Manage budgets and financial performance for the operations department.
• Identify and implement technology solutions to enhance operational capabilities.
• Ensure compliance with all relevant health, safety, and regulatory standards.

This role requires a hands-on leader with a deep understanding of operational management principles. Excellent communication and interpersonal skills are essential for managing teams, liaising with stakeholders, and driving change. The ability to analyze complex operational challenges and develop practical, effective solutions is paramount. Our client is committed to operational excellence and is seeking a leader who can champion these efforts.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field. A Master's degree or MBA is a plus.
• Minimum of 6-8 years of progressive experience in operations management.
• Proven experience in process improvement methodologies such as Lean or Six Sigma.
• Strong understanding of financial management, budgeting, and resource allocation.
• Excellent leadership, team management, and motivational skills.
• Proficiency in operational software and ERP systems.
• Exceptional analytical, problem-solving, and decision-making abilities.
• Strong communication and presentation skills.
• Ability to work on-site in Thiruvananthapuram, Kerala .

This is a crucial role within our client's organization, requiring a dedicated professional committed to driving operational success and fostering a high-performance culture.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Analyst, Business Process Improvement-1
Senior Analyst, Advisors & Consulting Services Insights & Enablement
Overview
The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. Within the Services organization, the Advisors & Consulting Services (A&CS) organization is responsible for delivering our various products and solutions to clients. The Client Services Insights & Enablement group aims at constantly improving the overall efficiency of A&CS.
The role of the Senior Analyst is to work very closely with the leadership and other stakeholders in A&CS as well as teams across Services organization to ensure the A&CS organization is effectively executing against our strategy.
Role
- Assess business processes, digital journeys and user experience in core systems for key A&CS personas
- Identify improvement opportunities, design and manage business transformational initiatives
- Liaise with Technical teams driving systems' development and enhancement to ensure optimal user experience and business continuity
- Liaise with stakeholders across Services organization and within A&CS team to ensure successful implementation of business transformational initiatives
All about you
Essential skills and experience:
- Digital Transformation - Experience in designing digital journeys and rolling them in broader organizations
- Project Management - Some project management experience, and ability to oversee multiple priorities simultaneously
- Analytical mind - Ability to run robust diagnostics and analysis to ground the design of transformational initiatives
- Partnership - Required to work in very close partnership with different stakeholders in A&CS team, across Services and Insights & Enablement organization
- Business acumen - Good understanding of the Client Services business drivers
- Agility - Used to work in agile environment with short sprints, changing brief and ad-hoc teams
Others:
- Good knowledge of A&CS and other Services teams
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Our client, a respected management consultancy firm, is actively seeking an ambitious and analytical Junior Management Consultant to join their growing practice in Lucknow, Uttar Pradesh, IN . This entry-level position is ideal for individuals passionate about optimizing business operations and driving efficiency for a diverse range of clients. You will work closely with senior consultants, participating in client engagements, conducting research, analyzing business processes, and assisting in the development of strategic recommendations. The role requires a strong foundation in business principles, excellent analytical skills, and a keen ability to communicate complex information effectively.

Key Responsibilities:

• Assist senior consultants in conducting client needs assessments and project scoping.
• Gather and analyze data related to business operations, performance metrics, and market trends.
• Identify inefficiencies and areas for improvement within client processes.
• Develop process maps, flowcharts, and other visual aids to represent current and future state operations.
• Support the development of strategic recommendations and implementation plans.
• Prepare presentations, reports, and other project documentation.
• Conduct research on industry best practices and emerging trends.
• Collaborate with client teams to gather information and facilitate workshops.
• Contribute to proposal development and business development activities.
• Learn and apply consulting methodologies and tools.

Qualifications:

• Bachelor's degree in Business Administration, Economics, Engineering, or a related field. A Master's degree is a plus.
• 0-3 years of experience in consulting, business analysis, or a related analytical role. Internships in relevant fields will be considered.
• Strong analytical, problem-solving, and quantitative skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Ability to work effectively in a team-oriented, fast-paced environment.
• Eagerness to learn and develop new skills.
• Strong organizational skills and attention to detail.
• Demonstrated interest in business strategy and operational improvement.

This is an excellent opportunity to kick-start a career in management consulting with a firm that values professional development and offers significant client exposure. Our client provides comprehensive training and mentorship to help you succeed. Join a team dedicated to delivering impactful solutions.

Description

Responsible for analysis and evaluation of user business problems and including problem definition, evaluation of requirements, and implementation of systems/processes.

May participate in business systems planning to define or upgrade business applications or functional solutions. May serve as business liaison to IT.

Participate in projects wherever Sales Support team is required to support in testing and training business users.

Ensures effective communication across teams/functions.

Keeps management informed of progress, key issues and changes which may impact the business.

Key Highlights:

Korean language proficiency is critical for this role - spoken and written

Developing sales business processes for effective and efficient utilization of CRM/ Salesforce and other tools 

Engaging with sales management to guide continuous sales channel improvement utilizing existing and new business tools 

Partnering with the Business Analytics leads to provide accurate and timely reporting 

Managing CRM/ SalesForce maintenance activities including territory and organizational setup, user setup, and user training 

Support complex issues for CRM/ SalesForce, Reporting, and Sales tools 

Participate in WW projects to ensure that project deliverables to meet business requirements for region such as AFO/EMEAI/ APAC

Partnering with other team members, IT, and global operations to drive CRM process continuity across business channels 

Qualifications

Bachelors Degree plus a minimum of 5 years relevant experience 

Demonstrated experience with ERP system such as SAP ECC, CPQ or SFDC CRM

Ability to collaborate equally effectively through all hierarchical levels.

Ability to work independently, prioritize workload, and solve problems. 

Demonstrated knowledge and experience of Business Intelligence tools. 

Ability to support the development and deployment of tools needed for business growth 

Ability to utilize Excel or Access to generate custom analytics and data analytics skills

Excellent communication skills - Korean and English. 

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

Occasional

Shift:

Day

Duration:

No End Date

Job Function:

Administration

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Business Process Analyst to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).
**Business Analyst**
**Role Overview:**
We are seeking a detail-oriented and analytical **Business Analyst / Data Analyst** to support our Infrastructure Services function. The role will involve gathering and analyzing business requirements, interpreting infrastructure data, preparing insights, and enabling decision-making for stakeholders. The candidate will collaborate closely with Infrastructure, Operations, and IT leadership teams to improve service delivery, optimize processes, and ensure data-driven governance.
**Key Responsibilities:**
**Business Analysis (Infrastructure Focus):**
+ Engage with stakeholders to gather, document, and analyze business and technical requirements related to infrastructure services (network, cloud, servers, end-user computing, etc.).
+ Translate requirements into functional specifications, workflows, and process improvements.
+ Identify gaps, risks, and opportunities within infrastructure operations.
+ Support project teams with requirement validation, test case reviews, and change management.
**Data Analysis:**
+ Collect, clean, and analyze infrastructure-related data (incident trends, capacity, performance, utilization, financial spend).
+ Develop dashboards, reports, and visualizations to track KPIs, SLAs, and performance metrics.
+ Provide insights to support decision-making for capacity planning, service optimization, and cost management.
+ Automate recurring reporting and improve data accuracy and consistency across systems.
**Governance & Reporting:**
+ Support infrastructure governance forums with actionable insights and data packs.
+ Prepare monthly and quarterly reports for leadership, highlighting performance, trends, and anomalies.
+ Collaborate with Finance and Operations to ensure alignment between actual costs, forecasts, and cost models.
**Required Skills & Competencies:**
+ Strong analytical and problem-solving skills with attention to detail.
+ Proficiency in **Excel, SQL, Power BI, or Tableau** for data manipulation and visualization.
+ Experience working with ITSM tools (ServiceNow, Remedy, or equivalent) and infrastructure monitoring data.
+ Ability to document processes, workflows, and business requirements.
+ Excellent communication skills to interact with both technical and non-technical stakeholders.
+ Knowledge of IT Infrastructure domains (cloud, servers, storage, networking, EUC) preferred.
**Qualifications & Experience:**
+ Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
+ 2-5 years of experience in **Business Analysis** or **Data Analysis** (preferably within IT Infrastructure / Technology Services).
+ Exposure to ITIL practices and service delivery frameworks is desirable.
+ Experience in financial / cost analysis of IT services will be an added advantage.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Business Process Analyst to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).
**Business Analyst**
**Role Overview:**
We are seeking a detail-oriented and analytical **Business Analyst / Data Analyst** to support our Infrastructure Services function. The role will involve gathering and analyzing business requirements, interpreting infrastructure data, preparing insights, and enabling decision-making for stakeholders. The candidate will collaborate closely with Infrastructure, Operations, and IT leadership teams to improve service delivery, optimize processes, and ensure data-driven governance.
**Key Responsibilities:**
**Business Analysis (Infrastructure Focus):**
+ Engage with stakeholders to gather, document, and analyze business and technical requirements related to infrastructure services (network, cloud, servers, end-user computing, etc.).
+ Translate requirements into functional specifications, workflows, and process improvements.
+ Identify gaps, risks, and opportunities within infrastructure operations.
+ Support project teams with requirement validation, test case reviews, and change management.
**Data Analysis:**
+ Collect, clean, and analyze infrastructure-related data (incident trends, capacity, performance, utilization, financial spend).
+ Develop dashboards, reports, and visualizations to track KPIs, SLAs, and performance metrics.
+ Provide insights to support decision-making for capacity planning, service optimization, and cost management.
+ Automate recurring reporting and improve data accuracy and consistency across systems.
**Governance & Reporting:**
+ Support infrastructure governance forums with actionable insights and data packs.
+ Prepare monthly and quarterly reports for leadership, highlighting performance, trends, and anomalies.
+ Collaborate with Finance and Operations to ensure alignment between actual costs, forecasts, and cost models.
**Required Skills & Competencies:**
+ Strong analytical and problem-solving skills with attention to detail.
+ Proficiency in **Excel, SQL, Power BI, or Tableau** for data manipulation and visualization.
+ Experience working with ITSM tools (ServiceNow, Remedy, or equivalent) and infrastructure monitoring data.
+ Ability to document processes, workflows, and business requirements.
+ Excellent communication skills to interact with both technical and non-technical stakeholders.
+ Knowledge of IT Infrastructure domains (cloud, servers, storage, networking, EUC) preferred.
**Qualifications & Experience:**
+ Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
+ 2-5 years of experience in **Business Analysis** or **Data Analysis** (preferably within IT Infrastructure / Technology Services).
+ Exposure to ITIL practices and service delivery frameworks is desirable.
+ Experience in financial / cost analysis of IT services will be an added advantage.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**