8,348 Product Knowledge jobs in India

USV, a top-15 pharmaceutical company in India, excels in the diabetes and cardio sectors. We have a presence in over 65 countries with our dynamic team of over 7,000 across generations. Our commitment to brand building is evident in our popular products like Glycomet GP, Ecosprin AV, Jalra, Tazloc, Glynase, MVI and more.

Position Details:

Experience Required : Trainers with at least 2 years training experience post pharma sales experience.

Qualification Required : Science Graduate (B.Pharm. / BSc. / M.Pharm. / M.Sc.)

Prepare and deliver high quality training content in order to improve competency and

overall effectiveness of participants

Training Needs Identification:

▪ Provide inputs towards identification of methodology and conduct TNI as per need.

▪ Assist in data collection for TNI

Content Development:

▪ Understand training topic/s assigned and create content:

o Research the topic area and prepare a manuscript o Get certified as needed

o Update existing modules on regular/need basis

o Finalize manuscript post team leader review

o Convert finalized manuscript into relevant content formats (slides, videos, modules, etc.) in

physical or electronic format

▪ Incorporate changes in content and get finalized content approved

Training – Preparation & Execution:

▪ Own the process of production of training material - Liaise with vendors to prepare and

procure training material

▪ Prepare for and conduct training session as per agenda

▪ Collect session-related feedback from participants in order to ensure understanding, clarify doubts and determine trainer effectiveness

▪ Provide feedback/ developmental reports for each participant

▪ Ensure feedback forms (trainer effectiveness) are filled out by participants post completion of

session/program

Post-training analysis:

• Share participant feedback reports with BU head/ line managers
• Collect and analyse post-training feedback from immediate supervisor
• Collate feedback from training and analyse data in order to evaluate trainer effectiveness
• Revisit initial data-points (studied during TNI) and track changes/improvements in order to evaluate training effectiveness.

Job Summary:

We are seeking an experienced and results-driven Retail Sales Associate to support our sales team in achieving exceptional customer service and driving sales growth. The candidate will be responsible for developing and implementing sales strategies, and ensuring that sales targets are met and supervising dispatch of order and follow up on sales.

Key Responsibilities

1. Sales Leadership

• Support business in upselling, cross-selling, and promoting high-margin products.
• Stay updated on market trends, customer preferences, and competitors to adjust strategies accordingly.
• Lead by example in fostering a customer-centric, results-driven mindset across the team
• Support the business in managing the inventory for the exhibition in order to have sufficient stock to achieve the desired target.

2. Sales Strategy

• Develop and implement effective sales strategies to drives sale performance and achieve sales targets.
• Spearhead new product introduction as per the business needs and continuously provide feedback to merchandising teams on product performance.
• Analyze, monitor and create reports regarding sales performance pre, post and during exhibition for data driven decision making.

3. Customer service

• Ensure exceptional customer service is delivered at all times, fostering long-term customer relationships.
• Calculate and share the estimates upon making the sale.
• Confer with team to discuss issues, coordinate activities or resolve problems to facilitate execution excellence.
• Close deals, handle queries and complaints of the customer and address them with the right solution.

4. Sales Targets

• Analyze sales data to identify opportunities for improvement, such as identifying high-performing products or weak sales areas.
• Responsible to achieve the individual sales target and execute the companys strategies to enhance the business profit.
• Regularly monitor daily, weekly, and monthly sales reports to track individual and team performance.
• Prepare and present sales reports to senior management with actionable insights and recommendations.

5. Inventory Management

• Knowledge about inventory levels and able to upsell or offer alternatives when products are out of stock.
• Review order placement and order receipt (stock, customer, repair orders) to prevent any mistakes and spot any issues.

6. Visual Merchandising

• Oversee the proper display of merchandise to attract customers and align with brand guidelines.
• Work closely with inventory and visual merchandising teams to ensure the store's layout and product placement optimize sales.
• Assist in researching emerging products and use information to update the stores merchandise.

7. Training and Development

• Contribute towards development of talent for the department by providing direct reports with adequate exposure and growth opportunities.
• Take overall responsibility for the training need analysis and completion of mandatory training programs/certifications (product training/policy training) for self & team.

8. Budgeting and Cost Control

• Manage sales-related expenses, including labor costs, promotional budgets, and commissions.
• Ensure that the team works within budget constraints while maximizing sales revenue.

9. Reporting and Analysis

• Proactively maintain a current awareness of the product activities and status.
• Provide accurate documentation and reporting in a timely manner and involve in process improvement and SOP updates.
• Maintain attendance and movement register to get track of walk-in customers and employees respectively.
• Review and provide regular and ad-hoc reports to management and other stakeholders as required.

• Greet customers warmly and assist them in finding products.
• Provide product information and recommendations based on customer needs.
• Process sales transactions accurately using the POS system.
• Maintain an organized and visually appealing sales floor.
• Restock merchandise and ensure shelves are full and tidy.
• Handle customer inquiries and resolve minor issues politely and efficiently.
• Assist with inventory management, including receiving and tagging new merchandise.
• Maintain store cleanliness and adhere to all safety and security procedures.
• Collaborate with team members to achieve sales goals.
• Promote store loyalty programs and special offers.
• Contribute to a positive and welcoming store atmosphere.

• High school diploma or equivalent.
• Previous retail or customer service experience is a plus, but not required.
• Excellent communication and interpersonal skills.
• Friendly, approachable, and positive attitude.
• Basic math skills for handling transactions.
• Ability to stand for extended periods and lift up to 15 kg.
• Willingness to work flexible hours, including weekends and holidays.
• Ability to learn product knowledge quickly.
• Team player mentality.

• Greet and assist customers on the sales floor.
• Provide product information and styling advice.
• Process sales transactions using the POS system.
• Handle customer inquiries and resolve complaints efficiently.
• Maintain store cleanliness and visual merchandising standards.
• Assist with inventory management and stock replenishment.
• Achieve individual and team sales targets.
• Build strong customer relationships and encourage repeat business.
• Stay updated on product knowledge and current fashion trends.
• Contribute to a positive and collaborative team environment.

• High school diploma or equivalent.
• Previous experience in retail sales is preferred.
• Excellent communication and interpersonal skills.
• Friendly and outgoing personality.
• Ability to work flexible hours, including weekends and holidays.
• Basic understanding of sales principles.
• Ability to stand for extended periods and lift moderate weight.

• Greet and assist customers on the sales floor.
• Provide product information and recommendations.
• Process sales transactions efficiently using the POS system.
• Maintain store appearance and visual merchandising standards.
• Replenish stock and ensure product availability.
• Handle customer inquiries and resolve complaints professionally.
• Participate in inventory management and stocktaking.
• Assist with opening and closing store procedures.
• Contribute to achieving sales targets and store goals.
• Maintain a safe and clean working environment.