12,877 Product Support jobs in India
Product Support
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Job description
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Product Support
Principal responsibilities
- Support gathering insight into customer needs and championing customers' preferences to direct the product vision of what is being developed.
- Making and keeping the product a success - by ensuring that it offers a strong value proposition to the customers and users and that it creates the desired business benefits
- Responsible for delivering value to the business, engaging with the customer to ensure the team is building the correct product
- Collaborates with the team to showcase the product to stakeholders
- Supports management of the product feature backlog to understand customers' values and needs
- Support management defects and register quality indicators within project delivery framework
- Support the team by quickly familiarizing new team members with the team's purpose and expectations
- Support and encourage constructive cross-country, cross function, and cross-business teamwork by demonstrating collaboration and taking prompt action to address any activities and behaviors that are not consistent with HSBC's diversity policy and / or the best interests of the business and its customers
- Give timely, honest and constructive feedback to others
Requirements
- Experience in Credit and lending within commercial / global banking is preferred but not mandatory.
- Experience working with agile programmes
- Strong decision making and problem-solving ability.
- Proven ability to work across regions whilst maintaining a global perspective.
- Ability to work with IT teams to deliver on tight schedules.
- Understands and supports product propositions
- Supports the delivery of timely, incremental value to the business through efficient Agile ways of working
- Demonstrates a comprehensive understanding of a broad range of products relevant to the business
- Understands and can effectively describe the features and benefits for specific customers in the business
- Develops product enhancements that will improve customer experience
- Evidence of self-development across several disciplines
You'll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (India) Private LTD***
Product Support
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Job Title:Product Support / Technical Support
Location: Gurugram (Customer Site)
Experience: 2+ year
Employment Type: Full-time, On-site
Department: Product Implementation & Support
Job Summary:
We are looking for a technically qualified and customer-focused Product Support Executive / Technical Support Executive to join our product implementation and support team. The ideal candidate should have 2+ years of relevant experience and strong technical skills in database management systems.
Key Responsibilities
- Provide L1 support for client-specific applications.
- Troubleshoot and resolve issues raised by end-users in a timely and professional manner.
- Write and execute SQL queries for data validation, report generation, and issue analysis.
- Document issues, resolutions, and standard operating procedures.
- Coordinate with internal technical teams for escalations and bug fixes.
- Assist in UAT and production deployment activities when required.
- Ensure adherence to service-level agreements (SLAs) and compliance standards.
Required Skills & Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Strong understanding and hands-on experience with SQL (joins, subqueries, DML/DDL commands).
- Good analytical and problem-solving skills.
- Willingness to learn application workflows and client-specific processes.
- Excellent communication and interpersonal skills.
- Ability to work from the customer site in Mumbai on a full-time basis.
- Basic understanding of software support processes or ticketing tools.
- Exposure to banking, financial services, or enterprise applications.
Job Types: Full-time, Permanent, Fresher
Pay: ₹25, ₹40,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
Application Question(s):
- How many years of experience you have in application support (SQL Database) ?
Location:
- Gurugram, Haryana (Required)
Work Location: In person
Product Support
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Associate - Product Support
Location: Gurgaon
Functional Area: Operations
Education Qualification: B. Tech, BCA, MCA/ Any Graduate
Experience: 1-2.5 Years
Key Responsibilities:
• Respond to and log all inquiries received from clients via telephone, chat,
email, or web site
• Maintain detailed documentation and updating tickets for all incoming support
requests in real-time
• Keep well documented and updated case notes on all tickets daily
• Provide daily communication to clients on outstanding ticket status
• Identify, analyze, troubleshoot and resolve client service requests
• Work as a team member to collaboratively resolve client requests and technical
issues, partners and vendors.
• Participate in group discussions, meetings, work teams, and company staff
meetings and events.
• Provide first level customer support including troubleshooting basic issues with
software applications
• Manage multiple cases at one time
• Ask and gather intelligent questions about the clients business and accurately
record in ticketing system
• Properly escalate tickets to a higher level of support as necessary including
service that exceeds skill level or any other issue that could impact customer
satisfaction
Contact Person
Saloni
Ishani
Product Support
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Job Description
Job Description: Product Support
About the Role:
We are seeking a highly motivated and customer-focused Product Customer Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, providing expert troubleshooting, resolving technical issues, and ensuring a positive customer experience. You will collaborate closely with our technical team to escalate complex problems and contribute to continuous product improvement.
Responsibilities:
Troubleshooting and Issue Resolution:
Diagnose and resolve customer technical issues related to our product through various channels (phone, email, chat, etc.).
Provide step-by-step guidance and technical support to customers to resolve problems effectively.
Conduct thorough troubleshooting to identify root causes and implement appropriate solutions.
Customer Query Management:
Respond promptly and professionally to customer inquiries regarding product functionality, usage, and technical specifications.
Provide clear and concise explanations to customers, ensuring they understand the solutions provided.
Maintain accurate records of customer interactions and troubleshooting steps in our support system.
Technical Team Collaboration:
Escalate complex technical issues to the appropriate technical team members, providing detailed information and supporting documentation.
Act as a liaison between customers and the technical team, ensuring effective communication and timely resolution.
Provide feedback to the technical team regarding common customer issues and potential product improvements.
Contribute to the creation of knowledge base articles, FAQ's, and other support documentation.
Customer Satisfaction:
Strive to achieve high levels of customer satisfaction by providing exceptional support and resolving issues efficiently.
Proactively identify and address potential customer concerns.
Follow up with customers to ensure their issues are resolved and they are satisfied with the support provided.
Requirements
Troubleshooting the product
Handling customer queries & providing solutions
Co ordinating with the technical team & helping customer
Excellent Communication
Customer handling
Problem Solving
Analysing skills
Ready to work in rotational shifts
About Company / Benefits
Medical insurance
NPS
Food coupons
Incentives
Rewards
Learning opportunities
Personal Loan
PF & ESIC
Company : -
Role:
Product Support
Location:
Chennai, Tamil Nadu, India
Work Exp.:
0-1 Years
Job Type:
Full Time
Salary:
INR 0-0
Equity:
0% - 0%
Product Support
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Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Engineering
Travel Percentage :
0%
Product Support (Java,Unix,SQL) with Capital Market / Banking Domain
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
In today's highly competitive market, firms not only have to ensure smooth processing, but also respond to more stringent reporting requirements and increasing demands for information – both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.
We are Security Derivatives and Taxation (SDT) - CX (Customer Experience) Team providing CX Services to our Client Globally, so we have different teams working on different products.
What you will be doing
This position is for T&P group: You will be responsible for CX support, level2 support for Trading and Processing Securities Process Suite clients and working on the overnight batch processes for our US based Trading clients, Open to work in shifts to cover client requirements.
What you bring:
- Min 6-9 years of experience on Product Support (Java,Unix,SQL) with Capital Market / Banking Domain .
- Strong understanding of Capital Market domain like security lending and borrowing, collateral management. Good knowledge of Financial Products like SWIFT, Bonds, Derivatives, Equities etc.
- Strong knowledge of Trade lifecycle, Security lending and borrowing life cycle, Collateral management, and repo management.
- Good experience on level2 support on products related to Capital Market. Experience with level1 support and interaction with clients to resolve issues.
- Strong Unix skills. Should have good hands-on experience in using commands, understanding scripts and configs. Good knowledge and understanding of scripting languages like Shell, Perl, Python. Troubleshooting any issues with product deployed on Unix. Strong understanding of job scheduling using crontab, automated job scheduling tools like UC4.
- Should have SQL hands on experience ,Good to have JAVA knowledgeGood to have Exposure to MQ / AMQ messaging system
- Good experience with testing release related changes in UAT, writing test cases and finding release differences. Good understanding of trading environments and overnight batch processes
Skills
- Strong analytical skill.
- Good communication skill.
- Practical experience in level2 support on Capital market products.
- Strong troubleshooting skills.
Qualifications
- Degree or equivalent.
Added bonus if you have
- Knowledge of FIS' products and services
- Knowledge of financial services industry and basic financial analysis principles and ratios
What we offer you
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities – FIS is your final career step
- A variety of career development tools, resources and opportunities
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
pridepassProduct Support
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Job Description
Fusion is a fast-growing SaaS company revolutionizing the hospitality industry with intelligent solutions for restaurant management, POS systems, and digital ordering. We empower hospitality brands to grow with seamless technology that's reliable, scalable, and easy to use.
Role Overview:
We are looking for a results-driven and client-focused Product Support with 1–3 years of experience in upselling, and technical support—ideally in the hospitality tech space. This role demands a proactive professional who can handle post-sale support, and relationship nurturing, ensuring an exceptional customer experience throughout the lifecycle.
Key Responsibilities:
1.Business Support & Upselling
- Act as the account manager for assigned clients, supporting them post-onboarding.
- Identify upselling opportunities based on usage patterns and business needs.
- Introduce clients to new modules, feature updates, and plan upgrades.
- Ensure high client retention and satisfaction by building long-term relationships.
2.Product & Tech Support
- Troubleshoot and resolve product issues related to integrations, POS terminals, app features, or dashboard access.
- Collaborate with tech/product teams for deeper-level issue resolution.
- Maintain up-to-date support documentation, training content, and FAQs.
- Collect customer feedback and insights to inform the product team and roadmap.
What We're Looking For:
- 1–3 years of experience in customer success, or technical support.
- Experience or strong understanding of the hospitality industry (restaurants, QSRs, cafés, etc.).
- Strong communication and presentation skills, with a consultative approach.
- Tech-savvy: familiar with CRMs (e.g., Zoho, HubSpot), ticketing systems, and basic SaaS architecture.
- Ability to multitask across departments (Support, Product) and stay organised.
- Problem-solving mindset with empathy for clients and attention to detail.
- Strong communication skills in English; fluency in Hindi, Urdu, Chinese, Bengali, or other regional/international languages is a plus
Additional Benefits:
- Incentives based on achievement of targets
- Opportunity to engage with UK-based and international clients
- Exposure to global work culture and professional development initiatives
Product Support
Posted today
Job Viewed
Job Description
Product Support (Java,Unix,SQL) with Capital Market / Banking Domain
About the team
In todays highly competitive market, firms not only have to ensure smooth processing, but also respond to more stringent reporting requirements and increasing demands for information both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.
We are Security Derivatives and Taxation (SDT) - CX (Customer Experience) Team providing CX Services to our Client Globally, so we have different teams working on different products.
What you will be doing
This position is for T&P group: You will be responsible for CX support, level2 support for Trading and Processing Securities Process Suite clients and working on the overnight batch processes for our US based Trading clients, Open to work in shifts to cover client requirements.
What you bring:
- Min 3-7 years of experience on Product Support (Java,Unix,SQL) with Capital Market / Banking Domain.
- Strong understanding of Capital Market domain like security lending and borrowing, collateral management. Good knowledge of Financial Products like SWIFT, Bonds, Derivatives, Equities etc.
- Strong knowledge of Trade lifecycle, Security lending and borrowing life cycle, Collateral management, and repo management.
- Good experience on level2 support on products related to Capital Market. Experience with level1 support and interaction with clients to resolve issues.
- Strong Unix skills. Should have good hands-on experience in using commands, understanding scripts and configs. Good knowledge and understanding of scripting languages like Shell, Perl, Python. Troubleshooting any issues with product deployed on Unix. Strong understanding of job scheduling using crontab, automated job scheduling tools like UC4.
- Should have SQL hands on experience ,Good to have JAVA knowledgeGood to have Exposure to MQ / AMQ messaging system
- Good experience with testing release related changes in UAT, writing test cases and finding release differences. Good understanding of trading environments and overnight batch processes
Skills
- Strong analytical skill.
- Good communication skill.
- Practical experience in level2 support on Capital market products.
- Strong troubleshooting skills.
Qualifications
- Degree or equivalent.
Added bonus if you have
- Knowledge of FIS products and services
- Knowledge of financial services industry and basic financial analysis principles and ratios.
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Product Support
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Job Description
Job Title:Product Support / Application Support
Location: Pune (Customer Site)
Experience: 2+ year
Employment Type: Full-time, On-site
Department: Product Implementation & Support
Job Summary:
We are looking for a technically qualified and customer-focused Product Support Executive / Technical Support Executive to join our product implementation and support team. The ideal candidate should have 2+ years of relevant experience and strong technical skills in database management systems.
Key Responsibilities
- Provide L1 support for client-specific applications.
- Troubleshoot and resolve issues raised by end-users in a timely and professional manner.
- Write and execute SQL queries for data validation, report generation, and issue analysis.
- Document issues, resolutions, and standard operating procedures.
- Coordinate with internal technical teams for escalations and bug fixes.
- Assist in UAT and production deployment activities when required.
- Ensure adherence to service-level agreements (SLAs) and compliance standards.
Required Skills & Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Strong understanding and hands-on experience with SQL (joins, subqueries, DML/DDL commands).
- Good analytical and problem-solving skills.
- Willingness to learn application workflows and client-specific processes.
- Excellent communication and interpersonal skills.
- Ability to work from the customer site in Mumbai on a full-time basis.
- Basic understanding of software support processes or ticketing tools.
- Exposure to banking, financial services, or enterprise applications.
Job Types: Full-time, Permanent, Fresher
Pay: ₹25, ₹35,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
Application Question(s):
- How many years of experience you have in application support (SQL / Oracle database)?
Work Location: In person
Technical Product Support
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Job Description
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
Trek is looking for an energetic Technical Support I to join our fun and talented Technical Product Support team.This position is focused on researching, diagnosing, and identifying solutions to resolve system issues. Collaborates with the Customer Service and software development teams.
Position Responsibilities:
Serves as a first contact for troubleshooting software/hardware issues within the organization
Deliver exceptional customer support by actively listening, understanding customer issues, and providing effective problem-solving solutions
Assists Tier 2 technicians on various tasks as needed
Performs other administrative and technical duties as assigned by the Product Technical Support Manager
Participate in standup meetings with support and development teams
Provide input on improving existing processes Job Requirements
Associate’s degree or two years related experience and/or training
Experience installing, configuring, documenting, testing, training, and supporting applications and systems
Familiarity with IT security principles and best practices
Well organized and can adjust to rapidly changing priorities
Other Required Skills:
Communicates well between cross functional teams
Has strong presentation and written communication skills
Brings a continuous improvement mindset to his/her job
Excellent organizational and time management skills
Bonus Skills:
Monitoring production systems
Performance testing
Work experience with International product teams.
Technical Product Support
Posted today
Job Viewed
Job Description
Job Description
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
Trek is looking for an energetic Technical Support I to join our fun and talented Technical Product Support team.This position is focused on researching, diagnosing, and identifying solutions to resolve system issues. Collaborates with the Customer Service and software development teams.
Position Responsibilities:
Serves as a first contact for troubleshooting software/hardware issues within the organization
Deliver exceptional customer support by actively listening, understanding customer issues, and providing effective problem-solving solutions
Assists Tier 2 technicians on various tasks as needed
Performs other administrative and technical duties as assigned by the Product Technical Support Manager
Participate in standup meetings with support and development teams
Provide input on improving existing processes Job Requirements
Associate’s degree or two years related experience and/or training
Experience installing, configuring, documenting, testing, training, and supporting applications and systems
Familiarity with IT security principles and best practices
Well organized and can adjust to rapidly changing priorities
Other Required Skills:
Communicates well between cross functional teams
Has strong presentation and written communication skills
Brings a continuous improvement mindset to his/her job
Excellent organizational and time management skills
Bonus Skills:
Monitoring production systems
Performance testing
Work experience with International product teams.