1,972 Product Support jobs in India
Product Support Engineer
Bangalore, Karnataka
Verint Systems, Inc.
Posted today
Job Viewed
Job Description
General Description / Overview of Role
The purpose of this role is to implement the WFO product suite at contact centers, coordinating all phases of projects with the project manager. This includes site discovery and preparation, implementation and configuration, site design and user acceptance testing. The role also includes advanced project related troubleshooting and escalation of service requests via a IMS ticketing system.
Primary Roles & Responsibilities
➢ Implementation/upgrade/expansion of Contact Centre Solutions, including.
➢Solution design review and feedback
➢ chnical Site Discovery and validation of pre-requisites, providing technical information for customer/partner techs prior to implementation phase.
➢ plementation of software components and third-party components as defined by the project and customer needs.
➢ tegration to telephony data sources and other third-party systems including Active Directory/Cloud Identity Management.
➢ oud (AWS/Google Cloud) experience is a plus
➢ te and user acceptance testing.
➢ imarily remote but onsite if required.
➢ imarily in office hours but out of hours if required.
Qualifications
➢ erall, 10 years' experience & 4 years professional service/ implementation experience in a similar technical position.
➢ ndatory - Bachelor's degree in a technology discipline or an equivalent combination of education and experience
o Any of the following certifications may be a plus (PMP, MSDBA, MCSE, MCSA, Avaya or Cisco Voice Technologies)
➢ monstrated experience as a software SME or technical expert in Application dependent technology
For Verint Internal Use Only
This document is for Verint internal use only and may not be distributed outside of Verint or to persons inside
Verint for whom it was not intended.
© 2020 Verint Systems Inc. All Rights Reserved Worldwide.
Technical Competence
The following are desirable
➢ W dows Domains: Active Directory, DNS, Security and Group Policy
➢ ndows 10, Windows Server 2012/2016
➢ plication servers: WebLogic, IIS and Tomcat
➢ owledge of AWS/Google Cloud + Cloud Identity Management
➢ ndatory - Demonstrated experience working with databases (SQL preferred) - Can interpret schemas, and/or author queries and stored procedures
➢ ndatory - Understanding of networking and protocols (TCP/IP, SMTP, etc.) preferred
➢ ndatory - Knowledge of Work Force Management (WFM) + telecom systems (CTI, PBX, VOIP) including switches and protocols preferred
➢ ndatory - Knowledge of operating systems, desktop domains (active directory), and Windows security
➢ miliarity with Contact Center operations and technology software and tools preferred
➢ ior experience with the installation, support, usage, or administration of Verint software preferred
➢ miliarity with use of troubleshooting and diagnostic tools such as Wireshark, NetMon, PerfMon, WinDBG etc., will be a significant plus.
Job Specific Knowledge and Skills
➢ perience as a system engineer (Implementation or Support).
➢ ility to work with teams across geographies and effectively collaborate
➢ ive engagement with a Customer 1st Approach
➢ rsonal accountability to achieve expected project outcome & customer expectations
➢ alytical with proven problem diagnosis and solving skills.
➢ cellent interpersonal and communication skills.
➢ ndles conflict with a high level of integrity
➢ nstantly improve self-knowledge in the different products via formal & informal training sessions
Key Working Relationships (Internal & External)
➢ rint Services Teams
➢ rint Support and Project Managers
➢ rint Sales Team
➢ stomers
About Verint :- Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at
The purpose of this role is to implement the WFO product suite at contact centers, coordinating all phases of projects with the project manager. This includes site discovery and preparation, implementation and configuration, site design and user acceptance testing. The role also includes advanced project related troubleshooting and escalation of service requests via a IMS ticketing system.
Primary Roles & Responsibilities
➢ Implementation/upgrade/expansion of Contact Centre Solutions, including.
➢Solution design review and feedback
➢ chnical Site Discovery and validation of pre-requisites, providing technical information for customer/partner techs prior to implementation phase.
➢ plementation of software components and third-party components as defined by the project and customer needs.
➢ tegration to telephony data sources and other third-party systems including Active Directory/Cloud Identity Management.
➢ oud (AWS/Google Cloud) experience is a plus
➢ te and user acceptance testing.
➢ imarily remote but onsite if required.
➢ imarily in office hours but out of hours if required.
Qualifications
➢ erall, 10 years' experience & 4 years professional service/ implementation experience in a similar technical position.
➢ ndatory - Bachelor's degree in a technology discipline or an equivalent combination of education and experience
o Any of the following certifications may be a plus (PMP, MSDBA, MCSE, MCSA, Avaya or Cisco Voice Technologies)
➢ monstrated experience as a software SME or technical expert in Application dependent technology
For Verint Internal Use Only
This document is for Verint internal use only and may not be distributed outside of Verint or to persons inside
Verint for whom it was not intended.
© 2020 Verint Systems Inc. All Rights Reserved Worldwide.
Technical Competence
The following are desirable
➢ W dows Domains: Active Directory, DNS, Security and Group Policy
➢ ndows 10, Windows Server 2012/2016
➢ plication servers: WebLogic, IIS and Tomcat
➢ owledge of AWS/Google Cloud + Cloud Identity Management
➢ ndatory - Demonstrated experience working with databases (SQL preferred) - Can interpret schemas, and/or author queries and stored procedures
➢ ndatory - Understanding of networking and protocols (TCP/IP, SMTP, etc.) preferred
➢ ndatory - Knowledge of Work Force Management (WFM) + telecom systems (CTI, PBX, VOIP) including switches and protocols preferred
➢ ndatory - Knowledge of operating systems, desktop domains (active directory), and Windows security
➢ miliarity with Contact Center operations and technology software and tools preferred
➢ ior experience with the installation, support, usage, or administration of Verint software preferred
➢ miliarity with use of troubleshooting and diagnostic tools such as Wireshark, NetMon, PerfMon, WinDBG etc., will be a significant plus.
Job Specific Knowledge and Skills
➢ perience as a system engineer (Implementation or Support).
➢ ility to work with teams across geographies and effectively collaborate
➢ ive engagement with a Customer 1st Approach
➢ rsonal accountability to achieve expected project outcome & customer expectations
➢ alytical with proven problem diagnosis and solving skills.
➢ cellent interpersonal and communication skills.
➢ ndles conflict with a high level of integrity
➢ nstantly improve self-knowledge in the different products via formal & informal training sessions
Key Working Relationships (Internal & External)
➢ rint Services Teams
➢ rint Support and Project Managers
➢ rint Sales Team
➢ stomers
About Verint :- Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at
This advertiser has chosen not to accept applicants from your region.
0
Product Support Engineer
Pune, Maharashtra
Huron Consulting Group
Posted 2 days ago
Job Viewed
Job Description
Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes.
Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change.
You'll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability.
Join our team as the expert you are now and create your future.
The engineer in this role will participate in all aspects of software development (design, development, testing, maintenance, support) of the business's Research Administration applications. This is a hands-on development role responsible for design, implementation, and lifecycle management of the products built/configured on the Click Portal platform and used by Huron Clients and Professional Services as the basis for customer specific solution deployments.
Responsibilities Include:
- Solution design which will include interactions with Huron Sales and customers to identify high value patterns.
- Designing, developing, testing, releasing, and maintaining software solution configurations for use by Huron Professional Services as the basis of solution deployments.
- Delivering application product (design, code/configuration, documentation, testing, and maintenance) that meets or exceeds the needs of Huron Professional Services and customers in terms of quality, generality/flexibility, functionality, and timeliness.
The qualifications listed below are representative of the academic, leadership, and teamwork requirements
- BS and/or MS in computer science or related field, MS preferred.
- 2-4 years of experience in software product and test development including experience as lead designer and developer in complex system or application software.
- Strong teamwork skills and work ethic
- Ability to work independently or in a group with minimal supervision
This position requires the skills of a software developer. The technologies and experience listed below is representative of the knowledge, skills, technologies and/or abilities required
- Strong computer science skills and experience
- Programming experience; Object-oriented, multi-threaded, n-tier programming in a modern language/environment (.Net, C#, Java, C++)
- Database access technology and database programming; SQL, SQL Server
- Experience with Microsoft Server components: IIS, SQL Server, Windows Server OS, ASP, .Net
- Web application development technologies; HTML, XML, Ajax
- Development and performance testing and tuning of server-based applications
- Experience with Microsoft development environment (Visual Studio, VSS, VSTS)
In addition to the above, development or integration experience with any of the below is desirable:
- PeopleSoft HR - Epic Research
- PeopleSoft Financials- OnCore-CRM
- Oracle Financials- HL7
- HIPAA - CITI
**Position Level**
Senior Analyst
**Country**
India
At Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work.together.
Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.
Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.
Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.
Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change.
You'll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability.
Join our team as the expert you are now and create your future.
The engineer in this role will participate in all aspects of software development (design, development, testing, maintenance, support) of the business's Research Administration applications. This is a hands-on development role responsible for design, implementation, and lifecycle management of the products built/configured on the Click Portal platform and used by Huron Clients and Professional Services as the basis for customer specific solution deployments.
Responsibilities Include:
- Solution design which will include interactions with Huron Sales and customers to identify high value patterns.
- Designing, developing, testing, releasing, and maintaining software solution configurations for use by Huron Professional Services as the basis of solution deployments.
- Delivering application product (design, code/configuration, documentation, testing, and maintenance) that meets or exceeds the needs of Huron Professional Services and customers in terms of quality, generality/flexibility, functionality, and timeliness.
The qualifications listed below are representative of the academic, leadership, and teamwork requirements
- BS and/or MS in computer science or related field, MS preferred.
- 2-4 years of experience in software product and test development including experience as lead designer and developer in complex system or application software.
- Strong teamwork skills and work ethic
- Ability to work independently or in a group with minimal supervision
This position requires the skills of a software developer. The technologies and experience listed below is representative of the knowledge, skills, technologies and/or abilities required
- Strong computer science skills and experience
- Programming experience; Object-oriented, multi-threaded, n-tier programming in a modern language/environment (.Net, C#, Java, C++)
- Database access technology and database programming; SQL, SQL Server
- Experience with Microsoft Server components: IIS, SQL Server, Windows Server OS, ASP, .Net
- Web application development technologies; HTML, XML, Ajax
- Development and performance testing and tuning of server-based applications
- Experience with Microsoft development environment (Visual Studio, VSS, VSTS)
In addition to the above, development or integration experience with any of the below is desirable:
- PeopleSoft HR - Epic Research
- PeopleSoft Financials- OnCore-CRM
- Oracle Financials- HL7
- HIPAA - CITI
**Position Level**
Senior Analyst
**Country**
India
At Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work.together.
Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.
Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.
Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.
This advertiser has chosen not to accept applicants from your region.
1
Product Support Engineer
Bangalore, Karnataka
Huron Consulting Group
Posted 2 days ago
Job Viewed
Job Description
Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes.
Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change.
You'll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability.
Join our team as the expert you are now and create your future.
The engineer in this role will participate in all aspects of software development (design, development, testing, maintenance, support) of the business's Research Administration applications. This is a hands-on development role responsible for design, implementation, and lifecycle management of the products built/configured on the Click Portal platform and used by Huron Clients and Professional Services as the basis for customer specific solution deployments.
Responsibilities Include:
- Solution design which will include interactions with Huron Sales and customers to identify high value patterns.
- Designing, developing, testing, releasing, and maintaining software solution configurations for use by Huron Professional Services as the basis of solution deployments.
- Delivering application product (design, code/configuration, documentation, testing, and maintenance) that meets or exceeds the needs of Huron Professional Services and customers in terms of quality, generality/flexibility, functionality, and timeliness.
The qualifications listed below are representative of the academic, leadership, and teamwork requirements
- BS and/or MS in computer science or related field, MS preferred.
- 2-4 years of experience in software product and test development including experience as lead designer and developer in complex system or application software.
- Strong teamwork skills and work ethic
- Ability to work independently or in a group with minimal supervision
This position requires the skills of a software developer. The technologies and experience listed below is representative of the knowledge, skills, technologies and/or abilities required
- Strong computer science skills and experience
- Programming experience; Object-oriented, multi-threaded, n-tier programming in a modern language/environment (.Net, C#, Java, C++)
- Database access technology and database programming; SQL, SQL Server
- Experience with Microsoft Server components: IIS, SQL Server, Windows Server OS, ASP, .Net
- Web application development technologies; HTML, XML, Ajax
- Development and performance testing and tuning of server-based applications
- Experience with Microsoft development environment (Visual Studio, VSS, VSTS)
In addition to the above, development or integration experience with any of the below is desirable:
- PeopleSoft HR - Epic Research
- PeopleSoft Financials- OnCore-CRM
- Oracle Financials- HL7
- HIPAA - CITI
**Position Level**
Senior Analyst
**Country**
India
At Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work.together.
Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.
Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.
Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.
Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change.
You'll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability.
Join our team as the expert you are now and create your future.
The engineer in this role will participate in all aspects of software development (design, development, testing, maintenance, support) of the business's Research Administration applications. This is a hands-on development role responsible for design, implementation, and lifecycle management of the products built/configured on the Click Portal platform and used by Huron Clients and Professional Services as the basis for customer specific solution deployments.
Responsibilities Include:
- Solution design which will include interactions with Huron Sales and customers to identify high value patterns.
- Designing, developing, testing, releasing, and maintaining software solution configurations for use by Huron Professional Services as the basis of solution deployments.
- Delivering application product (design, code/configuration, documentation, testing, and maintenance) that meets or exceeds the needs of Huron Professional Services and customers in terms of quality, generality/flexibility, functionality, and timeliness.
The qualifications listed below are representative of the academic, leadership, and teamwork requirements
- BS and/or MS in computer science or related field, MS preferred.
- 2-4 years of experience in software product and test development including experience as lead designer and developer in complex system or application software.
- Strong teamwork skills and work ethic
- Ability to work independently or in a group with minimal supervision
This position requires the skills of a software developer. The technologies and experience listed below is representative of the knowledge, skills, technologies and/or abilities required
- Strong computer science skills and experience
- Programming experience; Object-oriented, multi-threaded, n-tier programming in a modern language/environment (.Net, C#, Java, C++)
- Database access technology and database programming; SQL, SQL Server
- Experience with Microsoft Server components: IIS, SQL Server, Windows Server OS, ASP, .Net
- Web application development technologies; HTML, XML, Ajax
- Development and performance testing and tuning of server-based applications
- Experience with Microsoft development environment (Visual Studio, VSS, VSTS)
In addition to the above, development or integration experience with any of the below is desirable:
- PeopleSoft HR - Epic Research
- PeopleSoft Financials- OnCore-CRM
- Oracle Financials- HL7
- HIPAA - CITI
**Position Level**
Senior Analyst
**Country**
India
At Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work.together.
Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.
Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.
Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.
This advertiser has chosen not to accept applicants from your region.
2
Product Support Engineer
Noida, Uttar Pradesh
Huron Consulting Group
Posted 2 days ago
Job Viewed
Job Description
Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes.
Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change.
You'll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability.
Join our team as the expert you are now and create your future.
The engineer in this role will participate in all aspects of software development (design, development, testing, maintenance, support) of the business's Research Administration applications. This is a hands-on development role responsible for design, implementation, and lifecycle management of the products built/configured on the Click Portal platform and used by Huron Clients and Professional Services as the basis for customer specific solution deployments.
Responsibilities Include:
- Solution design which will include interactions with Huron Sales and customers to identify high value patterns.
- Designing, developing, testing, releasing, and maintaining software solution configurations for use by Huron Professional Services as the basis of solution deployments.
- Delivering application product (design, code/configuration, documentation, testing, and maintenance) that meets or exceeds the needs of Huron Professional Services and customers in terms of quality, generality/flexibility, functionality, and timeliness.
The qualifications listed below are representative of the academic, leadership, and teamwork requirements
- BS and/or MS in computer science or related field, MS preferred.
- 2-4 years of experience in software product and test development including experience as lead designer and developer in complex system or application software.
- Strong teamwork skills and work ethic
- Ability to work independently or in a group with minimal supervision
This position requires the skills of a software developer. The technologies and experience listed below is representative of the knowledge, skills, technologies and/or abilities required
- Strong computer science skills and experience
- Programming experience; Object-oriented, multi-threaded, n-tier programming in a modern language/environment (.Net, C#, Java, C++)
- Database access technology and database programming; SQL, SQL Server
- Experience with Microsoft Server components: IIS, SQL Server, Windows Server OS, ASP, .Net
- Web application development technologies; HTML, XML, Ajax
- Development and performance testing and tuning of server-based applications
- Experience with Microsoft development environment (Visual Studio, VSS, VSTS)
In addition to the above, development or integration experience with any of the below is desirable:
- PeopleSoft HR - Epic Research
- PeopleSoft Financials- OnCore-CRM
- Oracle Financials- HL7
- HIPAA - CITI
**Position Level**
Senior Analyst
**Country**
India
At Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work.together.
Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.
Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.
Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.
Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change.
You'll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability.
Join our team as the expert you are now and create your future.
The engineer in this role will participate in all aspects of software development (design, development, testing, maintenance, support) of the business's Research Administration applications. This is a hands-on development role responsible for design, implementation, and lifecycle management of the products built/configured on the Click Portal platform and used by Huron Clients and Professional Services as the basis for customer specific solution deployments.
Responsibilities Include:
- Solution design which will include interactions with Huron Sales and customers to identify high value patterns.
- Designing, developing, testing, releasing, and maintaining software solution configurations for use by Huron Professional Services as the basis of solution deployments.
- Delivering application product (design, code/configuration, documentation, testing, and maintenance) that meets or exceeds the needs of Huron Professional Services and customers in terms of quality, generality/flexibility, functionality, and timeliness.
The qualifications listed below are representative of the academic, leadership, and teamwork requirements
- BS and/or MS in computer science or related field, MS preferred.
- 2-4 years of experience in software product and test development including experience as lead designer and developer in complex system or application software.
- Strong teamwork skills and work ethic
- Ability to work independently or in a group with minimal supervision
This position requires the skills of a software developer. The technologies and experience listed below is representative of the knowledge, skills, technologies and/or abilities required
- Strong computer science skills and experience
- Programming experience; Object-oriented, multi-threaded, n-tier programming in a modern language/environment (.Net, C#, Java, C++)
- Database access technology and database programming; SQL, SQL Server
- Experience with Microsoft Server components: IIS, SQL Server, Windows Server OS, ASP, .Net
- Web application development technologies; HTML, XML, Ajax
- Development and performance testing and tuning of server-based applications
- Experience with Microsoft development environment (Visual Studio, VSS, VSTS)
In addition to the above, development or integration experience with any of the below is desirable:
- PeopleSoft HR - Epic Research
- PeopleSoft Financials- OnCore-CRM
- Oracle Financials- HL7
- HIPAA - CITI
**Position Level**
Senior Analyst
**Country**
India
At Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work.together.
Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.
Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.
Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.
This advertiser has chosen not to accept applicants from your region.
3
Product Support Engineer
Chennai, Tamil Nadu
Huron Consulting Group
Posted 2 days ago
Job Viewed
Job Description
Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes.
Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change.
You'll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability.
Join our team as the expert you are now and create your future.
The engineer in this role will participate in all aspects of software development (design, development, testing, maintenance, support) of the business's Research Administration applications. This is a hands-on development role responsible for design, implementation, and lifecycle management of the products built/configured on the Click Portal platform and used by Huron Clients and Professional Services as the basis for customer specific solution deployments.
Responsibilities Include:
- Solution design which will include interactions with Huron Sales and customers to identify high value patterns.
- Designing, developing, testing, releasing, and maintaining software solution configurations for use by Huron Professional Services as the basis of solution deployments.
- Delivering application product (design, code/configuration, documentation, testing, and maintenance) that meets or exceeds the needs of Huron Professional Services and customers in terms of quality, generality/flexibility, functionality, and timeliness.
The qualifications listed below are representative of the academic, leadership, and teamwork requirements
- BS and/or MS in computer science or related field, MS preferred.
- 2-4 years of experience in software product and test development including experience as lead designer and developer in complex system or application software.
- Strong teamwork skills and work ethic
- Ability to work independently or in a group with minimal supervision
This position requires the skills of a software developer. The technologies and experience listed below is representative of the knowledge, skills, technologies and/or abilities required
- Strong computer science skills and experience
- Programming experience; Object-oriented, multi-threaded, n-tier programming in a modern language/environment (.Net, C#, Java, C++)
- Database access technology and database programming; SQL, SQL Server
- Experience with Microsoft Server components: IIS, SQL Server, Windows Server OS, ASP, .Net
- Web application development technologies; HTML, XML, Ajax
- Development and performance testing and tuning of server-based applications
- Experience with Microsoft development environment (Visual Studio, VSS, VSTS)
In addition to the above, development or integration experience with any of the below is desirable:
- PeopleSoft HR - Epic Research
- PeopleSoft Financials- OnCore-CRM
- Oracle Financials- HL7
- HIPAA - CITI
**Position Level**
Senior Analyst
**Country**
India
At Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work.together.
Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.
Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.
Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.
Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change.
You'll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability.
Join our team as the expert you are now and create your future.
The engineer in this role will participate in all aspects of software development (design, development, testing, maintenance, support) of the business's Research Administration applications. This is a hands-on development role responsible for design, implementation, and lifecycle management of the products built/configured on the Click Portal platform and used by Huron Clients and Professional Services as the basis for customer specific solution deployments.
Responsibilities Include:
- Solution design which will include interactions with Huron Sales and customers to identify high value patterns.
- Designing, developing, testing, releasing, and maintaining software solution configurations for use by Huron Professional Services as the basis of solution deployments.
- Delivering application product (design, code/configuration, documentation, testing, and maintenance) that meets or exceeds the needs of Huron Professional Services and customers in terms of quality, generality/flexibility, functionality, and timeliness.
The qualifications listed below are representative of the academic, leadership, and teamwork requirements
- BS and/or MS in computer science or related field, MS preferred.
- 2-4 years of experience in software product and test development including experience as lead designer and developer in complex system or application software.
- Strong teamwork skills and work ethic
- Ability to work independently or in a group with minimal supervision
This position requires the skills of a software developer. The technologies and experience listed below is representative of the knowledge, skills, technologies and/or abilities required
- Strong computer science skills and experience
- Programming experience; Object-oriented, multi-threaded, n-tier programming in a modern language/environment (.Net, C#, Java, C++)
- Database access technology and database programming; SQL, SQL Server
- Experience with Microsoft Server components: IIS, SQL Server, Windows Server OS, ASP, .Net
- Web application development technologies; HTML, XML, Ajax
- Development and performance testing and tuning of server-based applications
- Experience with Microsoft development environment (Visual Studio, VSS, VSTS)
In addition to the above, development or integration experience with any of the below is desirable:
- PeopleSoft HR - Epic Research
- PeopleSoft Financials- OnCore-CRM
- Oracle Financials- HL7
- HIPAA - CITI
**Position Level**
Senior Analyst
**Country**
India
At Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work.together.
Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.
Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.
Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.
This advertiser has chosen not to accept applicants from your region.
4
Product Support Specialist
Pune, Maharashtra
AGCO Corporation
Posted 2 days ago
Job Viewed
Job Description
Product Support Specialist
Date: Oct 6, 2025
Req ID:
Location:
Pune, MH, IN
Workplace Type: Hybrid/Remote
Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.
AGCO is looking to hire candidates for the position of Product Support Specialist
The Product Support Specialist is responsible for driving the adoption and support of AGCO Digital Farming Solutions to AGCO customers and dealers. This role involves providing technical and operational support on AGCO Digital Farming Products, including (but not limited to) Task Management, Data Management, Field Management Solutions, and integration of onboard and offboard systems. The Specialist will be the expert of the Digital Farming Products and will be responsible for increasing adoption of AGCO's Digital Products. Responsibilities include troubleshooting and diagnostics for all product issues and then communication in the forms of tele-service, web communication, publications, dealer training (as required). The specialist is expected to be a recognized product expert on their assigned product(s).
**Your Impact**
+ Act as The Subject Matter Expert for Digital Farming Products.
+ Assist AGCO customers and dealers in adoption and/or troubleshooting of any technical and/or operational queries.
+ Maintain SLA (Service Level Agreement) for First Response Time and Case Resolution Time of Case Management
+ Collaborate with Engineering and IT teams, escalating issues appropriately when needed, and actively engaging with product and development teams to ensure alignment and resolution.
+ Partner with AGCO's training team, Customer Support Team and Digital Adoption team to develop training tutorials, videos and articles.
**Your Experience and Qualifications**
+ Bachelor degree in Engineering or Management
+ Must have 5 to 8 years of experience supporting customers in B2B2C format
+ Must have experience and working knowledge of Global Farming Practices, Experience working in Agriculture Industry
+ 2+ years of experience working with JIRA and/or Azur DevOps
+ Experience supporting Offshore customers and/or dealers
**Your Benefits**
+ GLOBAL DIVERSITY - Diversity means many things to us, different brands, cultures, nationalities, genders, generations - even variety in our roles. You make us unique!
+ ENTERPRISING SPIRIT- Every role adds value. We're committed to helping you develop and grow to realize your potential.
+ POSITIVE IMPACT - Make it personal and help us feed the world.
+ INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence - and work alongside teams of people worldwide who share your enthusiasm.
+ MAKE THE MOST OF YOU - Benefits include health care and wellness plans and flexible and virtual work option.
**Your Workplace**
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.
**Join us as we bring agriculture into the future and apply now!**
Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities, or benefits and may change at any time with or without notice.
**AGCO is proud to be an Equal Opportunity Employer**
**Job Segment:** Data Management, Engineer, Agricultural, Data, Engineering, Agriculture, Customer Service
Date: Oct 6, 2025
Req ID:
Location:
Pune, MH, IN
Workplace Type: Hybrid/Remote
Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.
AGCO is looking to hire candidates for the position of Product Support Specialist
The Product Support Specialist is responsible for driving the adoption and support of AGCO Digital Farming Solutions to AGCO customers and dealers. This role involves providing technical and operational support on AGCO Digital Farming Products, including (but not limited to) Task Management, Data Management, Field Management Solutions, and integration of onboard and offboard systems. The Specialist will be the expert of the Digital Farming Products and will be responsible for increasing adoption of AGCO's Digital Products. Responsibilities include troubleshooting and diagnostics for all product issues and then communication in the forms of tele-service, web communication, publications, dealer training (as required). The specialist is expected to be a recognized product expert on their assigned product(s).
**Your Impact**
+ Act as The Subject Matter Expert for Digital Farming Products.
+ Assist AGCO customers and dealers in adoption and/or troubleshooting of any technical and/or operational queries.
+ Maintain SLA (Service Level Agreement) for First Response Time and Case Resolution Time of Case Management
+ Collaborate with Engineering and IT teams, escalating issues appropriately when needed, and actively engaging with product and development teams to ensure alignment and resolution.
+ Partner with AGCO's training team, Customer Support Team and Digital Adoption team to develop training tutorials, videos and articles.
**Your Experience and Qualifications**
+ Bachelor degree in Engineering or Management
+ Must have 5 to 8 years of experience supporting customers in B2B2C format
+ Must have experience and working knowledge of Global Farming Practices, Experience working in Agriculture Industry
+ 2+ years of experience working with JIRA and/or Azur DevOps
+ Experience supporting Offshore customers and/or dealers
**Your Benefits**
+ GLOBAL DIVERSITY - Diversity means many things to us, different brands, cultures, nationalities, genders, generations - even variety in our roles. You make us unique!
+ ENTERPRISING SPIRIT- Every role adds value. We're committed to helping you develop and grow to realize your potential.
+ POSITIVE IMPACT - Make it personal and help us feed the world.
+ INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence - and work alongside teams of people worldwide who share your enthusiasm.
+ MAKE THE MOST OF YOU - Benefits include health care and wellness plans and flexible and virtual work option.
**Your Workplace**
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.
**Join us as we bring agriculture into the future and apply now!**
Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities, or benefits and may change at any time with or without notice.
**AGCO is proud to be an Equal Opportunity Employer**
**Job Segment:** Data Management, Engineer, Agricultural, Data, Engineering, Agriculture, Customer Service
This advertiser has chosen not to accept applicants from your region.
5
Mgr. Product Support
Pune City, Maharashtra
UKG
Posted 2 days ago
Job Viewed
Job Description
Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
About the Role:
In this position, As the Manager, you are responsible for leading a team of Support Representatives in various time zones. The team is customer-facing, primarily via phone, with UKG customers helping them troubleshoot and use UKG Pro products, with a focus on payroll and HR solutions. You'll drive business outcomes through excellent customer service while developing a highly performing, engaged team. The Manager, Product Support is primarily responsible for a team of Product Support Representatives, who will assist customers with the use and usability of our application, troubleshooting and resolving issues while providing exceptional service. Ideally, this person will have domain knowledge in one or all the following areas: Payroll, Time and Labor/Employee Scheduling, Human Resources, Tax, or Benefits.
What You'll Do
Primary/ Essential Duties and Key Responsibilities:
- Manage a team of highly engaged individuals tasked with providing front line Product Support to our UKG Pro customers
- Provide high level customer satisfaction to the UKG Pro and WFM customer base to ensure current and future customer satisfaction by instilling confidence in UKG's corporate service organization
- Guide daily operations for the UKG Pro and WFM Support Team including analysing metrics, staffing shifts, meetings, training, etc.
- Manage and facilitate satisfactory resolutions to customer's service issues by identifying call escalations, reacting with a sense of urgency, formulating appropriate action plans, and utilizing resources effectively
- Build and maintain trust and while delegating with purpose, working with employees to understand the obstacles and barriers they experience every day. Work with them to identify ways to minimize those barriers and identify/obtain tools Product Support Representatives require for successful job performance
- Collaborate with a team of managers to drive the success of the organization by helping to ensure that the right resources are allocated to address customer needs
- Coach for peak performance, hold the team to high standards by having regular conversations to understand their interests, aspirations, and drive career growth. Look for opportunities for your team to expand and grow their skill sets and experiences
- Offer and implement creative solutions within product support. Collaborate and partner effectively with other UKG departments, especially Product and Engineering departments
- Measure Product Support Representative productivity by monitoring work in progress, including projects, as well as demonstrating competency in time management
- Participate in the interview and hiring process
- Participation in on-call/after hour rotations is required to provide occasional after-hours support
Preferred Qualifications/Skills:
- HR, Payroll, Time and Labor and/or HCM domain experience
- Strong leadership, teamwork, influencing, mentoring, and coaching skills
- Excellent customer skills and dedication to customer service
- Strong sense of urgency in the decision-making process when assessing problems/situations
- Experience with reporting & using data to make decisions
- Experience with preparing and writing demonstrations, policies, training, and procedures
Interpersonal Skills:
- Excellent written and verbal communication skills
- Conflict resolution
- Excellent customer service skills
- Ability to handle multiple tasks under stringent timelines
Highly motivated and team oriented
Leadership and Development
- Manage front-line Product Support team for UKG Pro Suite customers
- Drive high-level customer satisfaction through effective leadership
- Oversee daily operations (metrics analysis, staffing, training)
- Coach for performance excellence and career development
- Build trust while removing barriers to success
- Foster a positive work environment that celebrates achievements
Operational Management
- Monitor case/call queues for timely resolution
- Balance workloads through case reassignment
- Conduct regular work audits with feedback
- Analyze KPIs to address trends and improve performance
- Track productivity and time management
- Participating in hiring and on-call rotation
Customer Engagement
- Ensure timely connection with all customer contacts
- Minimize handoffs for seamless customer experience
- Resolve escalations urgently with effective action plans
- Address negative survey trends with appropriate coaching
Cross-Functional Collaboration
- Work with other managers to allocate resources effectively
- Implement creative solutions and partner with Product/Engineering
- Maintain communication with cross-functional teams
- Participating in peer collaboration to share best practices
Process Improvement
- Identify and develop process improvement opportunities
- Present enhancement ideas to leadership
On-Call Management
- Prepare team for on-call responsibilities
- Lead Weekend Prep calls and maintain on-call schedule
What You'll Need
Required
- 12+ years of experience in payroll/SaaS management or related role
- 5+ years managing a high-volume support team
- Bachelor's degree in business, Accounting, Commerce, Computer Science or a related field or equivalent work experience will be considered
- Proven leadership experience with a track record of building and managing high-performing teams
- Experience improving support metrics and implementing proactive solutions
- Strong data analysis and problem-solving skills
- Excellent communication and leadership abilities
- Proficiency in case management systems and Microsoft Office Suite
- Has directly handled frontline customer support teams and skip level reports
- Has experience coaching and/or developing a customer support or technical support team
- Open to work in US time zones
Preferred
- MBA or Post Graduate equivalent.
- HR, Payroll, or HCM industry knowledge
- FPC or CPP equivalent industry level certification preferred
Why Join
Make a direct impact on customer satisfaction and company growth while developing your leadership skills in a dynamic, fast-paced environment. Enjoy a competitive salary and benefits package along with professional growth opportunities in a collaborative and inclusive company culture.
UKG is an equal opportunity employer committed to diversity and inclusion.
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
About the Role:
In this position, As the Manager, you are responsible for leading a team of Support Representatives in various time zones. The team is customer-facing, primarily via phone, with UKG customers helping them troubleshoot and use UKG Pro products, with a focus on payroll and HR solutions. You'll drive business outcomes through excellent customer service while developing a highly performing, engaged team. The Manager, Product Support is primarily responsible for a team of Product Support Representatives, who will assist customers with the use and usability of our application, troubleshooting and resolving issues while providing exceptional service. Ideally, this person will have domain knowledge in one or all the following areas: Payroll, Time and Labor/Employee Scheduling, Human Resources, Tax, or Benefits.
What You'll Do
Primary/ Essential Duties and Key Responsibilities:
- Manage a team of highly engaged individuals tasked with providing front line Product Support to our UKG Pro customers
- Provide high level customer satisfaction to the UKG Pro and WFM customer base to ensure current and future customer satisfaction by instilling confidence in UKG's corporate service organization
- Guide daily operations for the UKG Pro and WFM Support Team including analysing metrics, staffing shifts, meetings, training, etc.
- Manage and facilitate satisfactory resolutions to customer's service issues by identifying call escalations, reacting with a sense of urgency, formulating appropriate action plans, and utilizing resources effectively
- Build and maintain trust and while delegating with purpose, working with employees to understand the obstacles and barriers they experience every day. Work with them to identify ways to minimize those barriers and identify/obtain tools Product Support Representatives require for successful job performance
- Collaborate with a team of managers to drive the success of the organization by helping to ensure that the right resources are allocated to address customer needs
- Coach for peak performance, hold the team to high standards by having regular conversations to understand their interests, aspirations, and drive career growth. Look for opportunities for your team to expand and grow their skill sets and experiences
- Offer and implement creative solutions within product support. Collaborate and partner effectively with other UKG departments, especially Product and Engineering departments
- Measure Product Support Representative productivity by monitoring work in progress, including projects, as well as demonstrating competency in time management
- Participate in the interview and hiring process
- Participation in on-call/after hour rotations is required to provide occasional after-hours support
Preferred Qualifications/Skills:
- HR, Payroll, Time and Labor and/or HCM domain experience
- Strong leadership, teamwork, influencing, mentoring, and coaching skills
- Excellent customer skills and dedication to customer service
- Strong sense of urgency in the decision-making process when assessing problems/situations
- Experience with reporting & using data to make decisions
- Experience with preparing and writing demonstrations, policies, training, and procedures
Interpersonal Skills:
- Excellent written and verbal communication skills
- Conflict resolution
- Excellent customer service skills
- Ability to handle multiple tasks under stringent timelines
Highly motivated and team oriented
Leadership and Development
- Manage front-line Product Support team for UKG Pro Suite customers
- Drive high-level customer satisfaction through effective leadership
- Oversee daily operations (metrics analysis, staffing, training)
- Coach for performance excellence and career development
- Build trust while removing barriers to success
- Foster a positive work environment that celebrates achievements
Operational Management
- Monitor case/call queues for timely resolution
- Balance workloads through case reassignment
- Conduct regular work audits with feedback
- Analyze KPIs to address trends and improve performance
- Track productivity and time management
- Participating in hiring and on-call rotation
Customer Engagement
- Ensure timely connection with all customer contacts
- Minimize handoffs for seamless customer experience
- Resolve escalations urgently with effective action plans
- Address negative survey trends with appropriate coaching
Cross-Functional Collaboration
- Work with other managers to allocate resources effectively
- Implement creative solutions and partner with Product/Engineering
- Maintain communication with cross-functional teams
- Participating in peer collaboration to share best practices
Process Improvement
- Identify and develop process improvement opportunities
- Present enhancement ideas to leadership
On-Call Management
- Prepare team for on-call responsibilities
- Lead Weekend Prep calls and maintain on-call schedule
What You'll Need
Required
- 12+ years of experience in payroll/SaaS management or related role
- 5+ years managing a high-volume support team
- Bachelor's degree in business, Accounting, Commerce, Computer Science or a related field or equivalent work experience will be considered
- Proven leadership experience with a track record of building and managing high-performing teams
- Experience improving support metrics and implementing proactive solutions
- Strong data analysis and problem-solving skills
- Excellent communication and leadership abilities
- Proficiency in case management systems and Microsoft Office Suite
- Has directly handled frontline customer support teams and skip level reports
- Has experience coaching and/or developing a customer support or technical support team
- Open to work in US time zones
Preferred
- MBA or Post Graduate equivalent.
- HR, Payroll, or HCM industry knowledge
- FPC or CPP equivalent industry level certification preferred
Why Join
Make a direct impact on customer satisfaction and company growth while developing your leadership skills in a dynamic, fast-paced environment. Enjoy a competitive salary and benefits package along with professional growth opportunities in a collaborative and inclusive company culture.
UKG is an equal opportunity employer committed to diversity and inclusion.
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
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About the latest Product support Jobs in India !
6
Product Support Intern
Bengaluru, Karnataka
Convin
Posted today
Job Viewed
Job Description
Job Description:
As a Product Support Intern , you will play a crucial role in ensuring our clients receive the highest level of support and satisfaction. You will work closely with our Customer Support team and gain hands-on experience in assisting our users.
Key Responsibilities:
Responding to Customer Inquiries:
- Address customer inquiries and concerns through various channels, including email, chat, and phone.
- Provide timely and accurate information to customers regarding our products and services.
Issue Tracking and Resolution:
- Troubleshoot and resolve customer issues with patience and efficiency.
- Collaborate with cross-functional teams to escalate and resolve complex problems.
- Track Grafana dashboards and proactively respond to alerts, maintaining the escalation matrix.
User Training:
- Assist in the onboarding process for new users by providing guidance and training on our software.
- Create and update support documentation to help users navigate the platform effectively.
Customer Feedback:
- Collect and document customer feedback to contribute to the continuous improvement of our products and services.
- Identify recurring issues and suggest improvements to prevent future problems.
Collaboration:
- Work closely with the Customer Support team and other departments to ensure a seamless customer experience.
- Collaborate with the product development team to communicate user feedback and assist in product improvement.
Qualifications:
- Strong communication and interpersonal skills.
- Ability to work the shift between 8 PM to 10 AM (Must have prior experience).
- Customer-focused mindset with a passion for helping others.
- Detail-oriented and able to manage multiple tasks effectively.
- Familiarity with SaaS products is a plus (optional).
- Ability to work in a fast-paced and dynamic environment.
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7
Product Support Analyst
Bengaluru, Karnataka
Epsilon
Posted 2 days ago
Job Viewed
Job Description
About BU:
SaaSOps manages post-production support and the overall experience of Epsilon PeopleCloud products for our global clients. This function is responsible for product support, incident management, managed operations and the automation of processes. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice, to ensure reliable product operations on a global scale. Plus, the team is actively pioneering the adoption of AI in operations (AIOps) and recently launched AI-driven self-service capabilities to enhance operational efficiency and improve client experiences.
Senior Product Support Analyst is responsible for providing support to Epsilon's home grown products. This includes analyzing, triaging, replicating, testing, troubleshooting, provide technical work-around and suggestions to clients, pertaining to Epsilon’s core product. A Mid-level expertise of RHEL, Oracle DB, SQL, AWS and Shell/Perl scripting, combined with an experience to review java/.net code, very good understanding of networking concepts, ITIL frame work, with excellent stake holder communication and management experience.
Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.
Responsibilities
Essential Duties and Responsibilities:
- Ability to analyze, troubleshoot and resolve customer issues.
- Coordinates with various functions within the company to ensure customer requests are handled/routed appropriately and in a timely manner, by owning issues until closure.
- Good abilities to build relationships and strong Customer focus
- Serves as customer contact for technical and service related problems
- Great teammate that is ready to contribute or lead elements of troubleshooting and problem resolution
- Ability to deal with stressful situations with colleagues and customers
- Must have the ability to communicate effectively in English language both verbal and written
- Documenting troubleshooting and problem resolution steps, by determining best course of action.
- Should be able to understand development code for debugging purposes when needed.
- Ability to learn and adapt to new technologies based on organization needs
- Ensure all tickets meet the targets for resolution, escalation, documentation & completion.
- Train and mentor team members and perform other duties as assigned.
- Track and report issues within the CPI (Continuous Product Improvement) process to assure proper resolution to ongoing issues.
- Create and report product improvement ideas including functional enhancements and supportability improvements.
Qualifications
Knowledge & Experience:
- Bachelor's Degree in computer or engineering related field (or related field experience).
- Minimum of 2-5 years related Product support engineering experience preferred, working directly with End-user customers.
- Support Application running on Java/.net, with the ability to understand the code.
- RHEL operating system (certification preferred)
- A good AWS, Networking and Communication protocol knowledge
- Experience in Oracle DB and writing simple to medium complex sql queries
- Shell/Perl Scripting experience with a good knowledge of API, Webhooks & HTML.
- Above average knowledge in all phases of systems analysis, the software development process and/or functional engineering principles
- Should be a self - driven individual and be able to independently handle the assignments.
- Development background in Java or .net would be a plus.
- Willingness to work in a 24/7 shifts.
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8
Product Support Manager
Chennai, Tamil Nadu
Intellect Design Arena Ltd
Posted 4 days ago
Job Viewed
Job Description
Product Support Manager – AI Platform
Exp: 8-14 Years
Location: Chennai
Preferred candidate who can start early
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About Us:
Intellect Design Arena Ltd is a global leader in enterprise-grade financial technology, delivering
composable and intelligent solutions to forward-looking financial institutions across 61 countries.
With three decades of domain expertise, our product suite spans Wholesale Banking, Consumer
Banking, Central Banking, Wealth, Capital Markets, Treasury, Insurance and Digital
Technology for Commerce. Applying First Principles Thinking and Design Thinking, we have
elementalised the financial services landscape into a finite set of Events, Microservices, and
APIs, enabling faster, modular transformation with measurable outcomes.
At the heart of this are eMACH.ai, the world’s most comprehensive, composable and intelligent
open finance platform; Purple Fabric, the world’s first Open Business Impact AI platform; and
iTurmeric, our composable platform for seamless integration and configuration. We are a pioneer
in applying Design Thinking and our 8012 FinTech Design Center, the world’s first Design
Center dedicated to Design Thinking Principles, underscores our commitment to continuous and
impactful innovation, addressing the ever-growing need for digital transformation. We proudly
serve over 500+ customers worldwide, supported by a diverse workforce of solution architects,
and domain and technology experts in major global financial hubs.
For more information, visit
Summary:
We are seeking an accomplished Support Manager to lead and scale our enterprise-grade global support operations for our cutting-edge AI platform. This is a mission-critical role responsible for delivering exceptional customer experiences and enabling long-term customer success across industries and geographies. As a support manager you will define the vision and strategy for our support organization, establish robust operational processes, and build a world-class team that serves enterprise clients 24/7.
What You’ll Do:
• Define and execute the global support strategy aligned with business objectives, focusing on scalability, automation, and customer-centricity
• Oversee multi-regional support teams, ensuring comprehensive global coverage with consistent service excellence
• Build and lead a high-performance team of support managers and specialists, starting with the core hub in Chennai
• Develop and implement best-in-class support infrastructure, including tools, knowledge base, SLAs, and escalation workflows
• Act as a trusted partner to Product, Engineering, Customer Success, and Sales to surface customer insights and resolve complex issues
• Drive continuous improvement using data and analytics, monitoring key metrics such as resolution time, CSAT, NPS, and first-contact resolution
• Lead transformation initiatives including AI-driven support models, self-service capabilities, and proactive support strategies
• Establish and maintain strong executive relationships with enterprise clients, ensuring high satisfaction and retention
What We’re Looking For:
• 10+ years of experience in technical/product support or customer experience roles, with 4+ years in team leading positions
• Proven success in building and scaling global support operations for SaaS, PaaS, or AI/ML platforms in high-growth environments
• Deep understanding of support technologies including Zendesk, Jira, Intercom, Salesforce Service Cloud, and AI-based ticketing systems
• Strong background in enterprise customer support, with a focus on operational excellence and strategic problem-solving
• Excellent leadership, communication, and cross-functional collaboration skills
• Demonstrated ability to manage support teams across time zones and cultures
• Experience working closely with C-level executives and driving board-level support strategy discussions.
What We Offer
- Opportunity to work with a first-of-its-kind AI platform that is reshaping how banks drive
- growth, efficiency, and innovation.
- Competitive base salary plus performance-based bonus.
- Accelerated career growth in AI-led enterprise sales.
- A collaborative and inclusive environment driven by innovation and purpose.
- Access to deep domain learning, coaching, and exposure to global banking leaders.
Our Commitment to Diversity
We are committed to creating a diverse and inclusive workplace where everyone belongs. All
applicants are considered based on merit, without bias to race, religion, gender, age, disability, or
background.
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