8,929 Product Support jobs in India

Job Description

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Trek is looking for an energetic Technical Support I to join our fun and talented Technical Product Support team.This position is focused on researching, diagnosing, and identifying solutions to resolve system issues. Collaborates with the Customer Service and software development teams.

Position Responsibilities:

Serves as a first contact for troubleshooting software/hardware issues within the organization

Deliver exceptional customer support by actively listening, understanding customer issues, and providing effective problem-solving solutions

Assists Tier 2 technicians on various tasks as needed

Performs other administrative and technical duties as assigned by the Product Technical Support Manager

Participate in standup meetings with support and development teams

Provide input on improving existing processes Job Requirements

Associate’s degree or two years related experience and/or training

Experience installing, configuring, documenting, testing, training, and supporting applications and systems

Familiarity with IT security principles and best practices

Well organized and can adjust to rapidly changing priorities

Other Required Skills:

Communicates well between cross functional teams

Has strong presentation and written communication skills

Brings a continuous improvement mindset to his/her job

Excellent organizational and time management skills

Bonus Skills:

Monitoring production systems

Performance testing

Work experience with International product teams.

General Description / Overview of Role
The purpose of this role is to implement the WFO product suite at contact centers, coordinating all phases of projects with the project manager. This includes site discovery and preparation, implementation and configuration, site design and user acceptance testing. The role also includes advanced project related troubleshooting and escalation of service requests via a IMS ticketing system.
Primary Roles & Responsibilities
➢ Implementation/upgrade/expansion of Contact Centre Solutions, including.
➢Solution design review and feedback
➢ chnical Site Discovery and validation of pre-requisites, providing technical information for customer/partner techs prior to implementation phase.
➢ plementation of software components and third-party components as defined by the project and customer needs.
➢ tegration to telephony data sources and other third-party systems including Active Directory/Cloud Identity Management.
➢ oud (AWS/Google Cloud) experience is a plus
➢ te and user acceptance testing.
➢ imarily remote but onsite if required.
➢ imarily in office hours but out of hours if required.
Qualifications
➢ erall, 10 years' experience & 4 years professional service/ implementation experience in a similar technical position.
➢ ndatory - Bachelor's degree in a technology discipline or an equivalent combination of education and experience
o Any of the following certifications may be a plus (PMP, MSDBA, MCSE, MCSA, Avaya or Cisco Voice Technologies)
➢ monstrated experience as a software SME or technical expert in Application dependent technology
For Verint Internal Use Only
This document is for Verint internal use only and may not be distributed outside of Verint or to persons inside
Verint for whom it was not intended.
© 2020 Verint Systems Inc. All Rights Reserved Worldwide.
Technical Competence
The following are desirable
➢ W dows Domains: Active Directory, DNS, Security and Group Policy
➢ ndows 10, Windows Server 2012/2016
➢ plication servers: WebLogic, IIS and Tomcat
➢ owledge of AWS/Google Cloud + Cloud Identity Management
➢ ndatory - Demonstrated experience working with databases (SQL preferred) - Can interpret schemas, and/or author queries and stored procedures
➢ ndatory - Understanding of networking and protocols (TCP/IP, SMTP, etc.) preferred
➢ ndatory - Knowledge of Work Force Management (WFM) + telecom systems (CTI, PBX, VOIP) including switches and protocols preferred
➢ ndatory - Knowledge of operating systems, desktop domains (active directory), and Windows security
➢ miliarity with Contact Center operations and technology software and tools preferred
➢ ior experience with the installation, support, usage, or administration of Verint software preferred
➢ miliarity with use of troubleshooting and diagnostic tools such as Wireshark, NetMon, PerfMon, WinDBG etc., will be a significant plus.
Job Specific Knowledge and Skills
➢ perience as a system engineer (Implementation or Support).
➢ ility to work with teams across geographies and effectively collaborate
➢ ive engagement with a Customer 1st Approach
➢ rsonal accountability to achieve expected project outcome & customer expectations
➢ alytical with proven problem diagnosis and solving skills.
➢ cellent interpersonal and communication skills.
➢ ndles conflict with a high level of integrity
➢ nstantly improve self-knowledge in the different products via formal & informal training sessions
Key Working Relationships (Internal & External)
➢ rint Services Teams
➢ rint Support and Project Managers
➢ rint Sales Team
➢ stomers
About Verint :- Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
Support Client Management and customer contacts with technology & product questions specific to PTA product deployment, implementations, escalations, and resolution of issues related to technology. Facilitating travel program technology support, assisting with the online booking tool including maintenance, implementations, or escalations, and Interacting with Amex GBT client management and our customers to provide consultation around technology and tools used in the day-to-day travel program. Leverage project management and analytical skills to support multiple programs and projects.
**What You'll Do on a Typical Day:**
**Case Management**
+ Responsible for providing 2nd-level product support. These cases could be related to product breakdown/defect or customer changes/maintenance to meet their travel program.
+ Maintain a good understanding of all AEGBT OBT/Approval products to ensure world-class support for Amex GBT's OBT products.
+ Provide Issue triage, escalation, and resolution to include:
+ Troubleshoot issues thoroughly by understanding the impact of the solution before providing the resolution. Provide complete case research conducted before escalating the case to the 3rd Level, Internal Partner Team, or Vendor/Technology Partner. Test the solution or any new release of product functionality and provide information/awareness of any shortfalls before these are available to clients.
+ Ensure SLA agreements are adhered to for problem resolution
+ Provide communications to clients/fields on outages or enhancement
+ Provide subject matter expertise on travel industry practices and underlying industry technologies
+ Keep management advised of potential problem areas and escalate any situation that may jeopardize AEGBT or vendor credibility
+ Provide status reports as directed on progress and accomplishments to management
**Maintain Product Support Documentation**
+ Create or modify product FAQ/instruction manual as necessary; this may include different versions or customized offerings of a product.
+ Liaise with Vendor Product Support and Product Managers to keep user documents, manuals, test plans, FAQs, etc., updated as needed
**Interact with the Product Manager, L1 Team, and Client Management team**
+ Define requirements and document accordingly
+ Provide requirements to other teams as necessary
+ Resolve or escalate challenges
**Key Contacts**
+ OBT Vendors
+ Airline, Hotel/Car Partners
+ GDS Partners
**What We're looking for:**
+ Ability to work with Global teams.
+ At least five years' experience in the travel industry with extensive experience in business/corporate travel operational reservation workflow procedures
+ Minimum 5 years knowledge of GDS systems (Sabre, Apollo, Galileo, Amadeus)
+ Should be open to working in shifts when required
+ Proficient in Microsoft applications; Outlook, Word, Excel, and PowerPoint
+ A proven background in client servicing.
+ Excellent business writing skills, to ensure documentation is written in a clear and concise manner
+ Strong prioritization and time management skills
+ Motivated and flexible to accommodate both internal and external clients
+ Strong decision-making capability
+ Must be Open for 24*7 Environment
+ Understanding of web technologies
+ Good understanding of desktop scripting, profile, mid-office, and online booking tools such as KDS, AeTM(eTravel), Concur, and GetThere.
+ Conversant in Web-based technology with technical and non-technical audience
+ Experience in product testing and quality assurance
**Location**
Gurgaon, India
**The #TeamGBT Experience**
Work and life: Find your happy medium at Amex GBT.
+ **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
+ **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
+ **Develop the skills you want** when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
+ **We strive to champion Diversity, Equity, and Inclusion** in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
+ **Wellbeing resources** to support mental and emotional health for you and your immediate family.
+ And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement ( .
**What if I don't meet every requirement?** If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Click Here to Learn More (

**Are you excited by the prospect of working in API security?**
**Do you enjoy working with customers to solve complex technical problems?**
**Join our prestigious technical support team**
Our team boasts some of the most talented and experienced application programming interface (API) security experts. We're always looking for new people to inspire us and make us better. We utilize tools, process, and knowledge to diagnose and resolve product and customer issues.
**Support enterprise customers including some of the best-known global brands**
We are looking for a Product Support Engineer to join our support engineering team. This is an opportunity to work with innovative API security platform.
As a Product Support Engineer, you will be responsible for:
+ Acting as a product expert for all technical aspects of the API Security platform
+ Working remotely to assist presales and post-sales customers and collaborate with internal teams to resolve issues effectively
+ Owning the resolution of complex support escalations from multiple stakeholders end-to-end
+ Deflecting technical escalations from reaching the R&D team
+ Writing scripts, improving internal tools, and creating processes to support customers and internal stakeholders
+ Reproducing customer issues, finding workarounds, and writing high quality bug reports
+ Working on-call shifts, including nights, weekends, and select holidays, may be required.
**Do what you love**
To be successful in this role you will:
+ Have 4-8 years of relevant experience supporting software products for B2B customers
+ Have 4 years of experience supporting complex technical escalations, software deployments, & upgrades of B2B SaaS products
+ Have 4 years of relevant experience working with R&D teams on complex
+ Demonstrate expertise in three areas and intermediate skills: Linux, SQL, Docker, Kubernetes, cloud, APIs, networking, scripting.
+ Have customer-focused and a responsiveness mindset
+ Have excellent English communication skills to communicate technical problems to technical & non-technical internal & external stakeholders
**Work in a way that works for you**
FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
Learn ( what makes Akamai a great place to work
Connect with us on social and see what life at Akamai is like!
**We power and protect life online, by solving the toughest challenges, together.**
At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.
**Working for you**
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
+ Your health
+ Your finances
+ Your family
+ Your time at work
+ Your time pursuing other endeavors
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
**About us**
Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.
**Join us**
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

We are seeking a detail-oriented and customer-focused Product Support Executive to join our team in Hyderabad. This role involves supporting global customers during pilot, implementation, and post-go-live phases by ensuring smooth product adoption and issue resolution. You will work cross-functionally with internal teams to address client queries, provide timely support, and help maintain a positive customer experience. This is a critical role for individuals who thrive in dynamic environments and are open to working rotational shifts.

Key Responsibilities

Customer Engagement & Support

• Provide first-level support to customers during onboarding, implementation, and post-implementation stages.
• Respond to and resolve customer queries through email, chat, and calls with a consultative and solution-oriented approach.

Product Understanding & Troubleshooting

• Maintain a thorough understanding of SmartWinnr’s features, updates, and functionality.
• Identify and troubleshoot product issues, escalating to the appropriate internal teams when required.

Documentation & Process Adherence

• Maintain detailed records of customer interactions and resolutions using internal tools.
• Follow defined processes for issue tracking, escalation, and communication.

Internal Collaboration

• Work closely with the product and engineering teams to relay feedback and recurring issues.
• Coordinate with the Customer Success team for smooth handovers and ongoing account support.

Requirements

Education

• Bachelor’s degree in B.Tech, BCA, B.SC or a related field.

Professional Experience

• 1–3 years of experience in a customer or product support role, preferably in a SaaS or tech environment.
• Experience working in with global clients is an added advantage
• Experience & comfortable working in night shifts.

Skills & Tools

• Strong written and verbal communication skills in English.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace tools.
• Ability to learn and work with web-based platforms and support tools.

Personal Attributes

• Self-motivated with a high sense of ownership and accountability.
• Strong analytical and problem-solving abilities.
• Flexible and willing to work rotational and night shifts as required.

What We Offer

• Competitive compensation and benefits package.
• Opportunity to work with a global SaaS platform impacting enterprise sales teams.
• A collaborative and fast-paced environment with room for learning and growth.
• Cross-functional exposure across product, engineering, and customer success teams.

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About the Company

greytHR is a full-suite HRMS platform that automates HR and payroll processes, ensuring compliance and security. With 50+ tools, it offers seamless ‘Hire-to-Retire’ solutions, powered by AI-driven analytics for enhanced employee experiences. Trusted by CFOs, loved by CHROs, and proudly Great Place to Work® Certified, greytHR serves 30,000+ clients across 25+ countries, managing over 3 million employees. As India’s leading HRMS provider, we are rapidly expanding in MEA and SEA markets with world-class, Made-in-India software. At greytHR, people come first. Our Great Place to Work® Certification reflects our commitment to fostering a high-trust, high-performance culture where employees are valued, empowered, and inspired to thrive.

About the Role

Position Purpose: To Perform Product Support functions and provide routine support to clients in accordance to the set service standards with collaboration with client and internal teams.

Responsibilities

• Ability to handle critical issues, communicate with other teams during the problem resolution process and communicate (notifications) to internal and external customers.
• May be required to provide training to new hires, colleagues and/or customers.
• Ability to create and maintain procedural documentation, CIR etc.
• Organize data or information in a logical and useful manner.
• Professional fluency in written and spoken English.
• How to troubleshoot software problems, data entry mistakes etc in HRMS tools.

Qualifications

• Client management
• Basic knowledge on HR domain

Required Skills

• Client management
• Basic knowledge on HR domain

Preferred Skills

• Professional fluency in written and spoken English
• Ability to troubleshoot software problems, data entry mistakes etc in HRMS tools

Pay range and compensation package

Not specified in the provided job description.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our workplace.

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About the Role

Singular is looking for a Product Support Engineer with strong technical and communication skills to join our India support team. This role is ideal for someone passionate about problem-solving, customer experience, and technology. You’ll be working closely with our customers and internal teams to troubleshoot issues, guide product usage, and contribute to a seamless customer journey.

What You’ll Do

• Provide timely and high-quality technical support to Singular’s customers and partners
• Troubleshoot complex product issues across mobile SDKs, APIs, and dashboards
• Work with internal teams (Product, Engineering, Customer Success) to resolve cases and escalate when needed
• Become a subject-matter expert in Singular’s product suite and the AdTech/mobile marketing ecosystem
• Help create internal documentation, FAQs, and knowledge base articles
• Act as a customer advocate by delivering feedback to product and engineering

What You’ll Need

• 3–6 years of experience in product or technical support, preferably in a SaaS, AdTech, or mobile environment
• Familiarity with REST APIs, HTTP protocols, and debugging tools like browser dev tools/Postman
• Ability to write basic SQL queries and use scripting/regex for analysis
• Exposure to mobile SDKs (Android/iOS) and mobile app ecosystems is a plus
• Strong analytical, troubleshooting, and problem-solving skills
• Clear and concise communication skills, both written and verbal
• A collaborative mindset with the ability to work with distributed global teams

Why You’ll Love Working at Singular

We’re building a diverse, collaborative, and fast-paced environment where everyone has a voice. You’ll be part of a global team that values innovation, customer obsession, and personal growth.

As a Product Support Analyst for Moneyview, you’ll be the heartbeat of our payments ecosystem – ensuring every transaction is smooth, every issue is resolved swiftly, and every regulatory requirement is met. This role perfectly blends technical hands-on work, stakeholder collaboration, and a drive for operational excellence.

Experience: 2 to 4 Years

Key Responsibilities

Customer Query Resolution

Investigate and resolve customer queries end-to-end by analysing transaction data and reviewing error logs in the UPI system.

Stakeholder Collaboration

Liaise actively with external partners (banks, SDK providers) and internal teams (product, engineering, QA) to drive issue resolution, seek clarifications, and ensure timely closure.

Issue Monitoring & Incident Management

Monitor SDK error logs and other production alerts, identifying potential issues and ensuring prompt communication to the necessary teams. Proactively escalate and track incidents through to resolution, minimizing business impact.

Regulatory Compliance

Stay abreast of NPCI circulars and regulatory announcements; analyse these to guarantee app compliance. Work closely with Product team to help interpret and implement changes.

Documentation & Process Improvement

Record incidents, actions taken, outcomes, and compliance checks for audit and learning purposes. Contribute feedback and suggestions to improve system stability and customer experience.

What we are looking for?

• Bachelor’s degree in Computer Science, Information Technology, or a comparable field
• Advanced skills in SQL – you’re comfortable running queries and analysing databases
• Experience with data logging tools and familiarity with error analysis
• Strong problem-solving skills; you approach incidents methodically and creatively
• Excellent communication – able to explain technical issues to non-tech audiences and vice versa
• Exposure to UPI, digital payments, or fintech environments is highly valued.
• Proven ability to multi-task, stay organized, and handle high-pressure situations with grace and professionalism.
• A mindset of ownership and customer focus.

Desirable Extras

• Experience in regulated financial technology environments
• Working knowledge of NPCI guidelines and the UPI ecosystem.
• Professional certifications (SQL, ITIL, database management) are a plus.

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About the Company

greytHR is a full-suite HRMS platform that automates HR and payroll processes, ensuring compliance and security. With 50+ tools, it offers seamless ‘Hire-to-Retire’ solutions, powered by AI-driven analytics for enhanced employee experiences. Trusted by CFOs, loved by CHROs, and proudly Great Place to Work® Certified, greytHR serves 30,000+ clients across 25+ countries, managing over 3 million employees. As India’s leading HRMS provider, we are rapidly expanding in MEA and SEA markets with world-class, Made-in-India software. At greytHR, people come first. Our Great Place to Work® Certification reflects our commitment to fostering a high-trust, high-performance culture where employees are valued, empowered, and inspired to thrive.

About the Role

Position Purpose: To Perform Product Support functions and provide routine support to clients in accordance to the set service standards with collaboration with client and internal teams.

Responsibilities

• Ability to handle critical issues, communicate with other teams during the problem resolution process and communicate (notifications) to internal and external customers.
• May be required to provide training to new hires, colleagues and/or customers.
• Ability to create and maintain procedural documentation, CIR etc.
• Organize data or information in a logical and useful manner.
• Professional fluency in written and spoken English.
• How to troubleshoot software problems, data entry mistakes etc in HRMS tools.

Qualifications

• Client management
• Basic knowledge on HR domain

Required Skills

• Client management
• Basic knowledge on HR domain

Preferred Skills

• Professional fluency in written and spoken English
• Ability to troubleshoot software problems, data entry mistakes etc in HRMS tools

Pay range and compensation package

(Pay range or salary or compensation)

Equal Opportunity Statement

(Include a statement on commitment to diversity and inclusivity.)

```