8,742 Product Support jobs in India

Product Support

As a Product Support at Lumel, you will be:

- On-boarding and training new customers
- Build & strengthen customer relationships
- Address, resolve, and record any customer issues that arise pertaining to business growth and general account satisfaction
- Have a comprehensive knowledge of the product to answer all customer related inquires
- Demonstrate the value of product to our customers by providing amazing customer support
- Develop and maintain customer-success strategies and best practices, as well as customer-support content
- Provide insights to the product team to improve our developing platform
- Effectively communicate with internal and external teams for a better understanding of customer requirements

**Requirements**:

- 1-5 years of experience with a learner's mindset.
- Proven ability to build relationships with people
- Strong time-management and organizational skills
- Strong verbal and written communications skills
- Analytical and process-oriented mindset
- Ability to work effectively across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- ** This role will require you to work in shifts

On-boarding process of PMS and AIF to PAN India Branches

Distributor Servicing

Preparing and Distributing monthly fact sheets and Monthly product presentation
- Bridge between Distributor RM and In-house Sales team
- Handles Distributor Commission Process and maintaining MIS
- Inflow/Outflow/Distributor MIS Publishing on Weekly Basis
- Working on Active /Non-Active Distributor
- Revenue Generated By Distributor on Monthly Basis
- Checking Sales MIS Published On Weekly Basis From PMS Ops Team
- Invoice Raising Post Commission Processed
- Distributor Agreement Checking With Relevant KYC Documents

**Key Skills**
- Interpersonal / Communication Skills
- Client Relationship Skills
- Result Orientation
- Collaborative Approach

**Qualification**
- Minimum Graduate or MBA - Marketing / Finance

**Experience**
- 2+ years’ experience in handling Client Servicing Role.

**Salary**: ₹1,000,000.00 - ₹1,500,000.00 per year

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Product Support

LNT/PS/

Industrial Machinery & Products ICKancheepuram Works
- Posted On
04 Nov 2024- Required Experience
2 - 5 Years**Skills**:
Knowledge & Posting Location

SALES

CUSTOMER SERVICE

Minimum Qualification

DIPLOMA IN MECHANICAL ENGINEERING (DME)

**Job Description**:
Areas of expertise : Installation, commissioning, testing and troubleshooting and PLC programming of Industrial Machinery. Specific Knowledge : PLC & HMI programming, industrial automation, pneumatics and hydraulics. Process control. Business understanding : Basic to intermediate level.

Areas of Responsibility / Competency

1. Installation and commissioning of machinery -Level : FULL & Measurement criteria : Both

2. Testing & troubleshooting of machinery - Level : FULL & Measurement criteria : Both

3. Programming of PLCs / HMI and SCADA - Level : FULL & Measurement criteria : Both

4. Attending customer calls and providing solution - Level : FULL & Measurement criteria : Both

Areas of expertise : Installation, commissioning, testing and troubleshooting and PLC programming of Industrial Machinery.

Job Description

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Trek is looking for an energetic Technical Support I to join our fun and talented Technical Product Support team.This position is focused on researching, diagnosing, and identifying solutions to resolve system issues. Collaborates with the Customer Service and software development teams.

Position Responsibilities:

Serves as a first contact for troubleshooting software/hardware issues within the organization

Deliver exceptional customer support by actively listening, understanding customer issues, and providing effective problem-solving solutions

Assists Tier 2 technicians on various tasks as needed

Performs other administrative and technical duties as assigned by the Product Technical Support Manager

Participate in standup meetings with support and development teams

Provide input on improving existing processes Job Requirements

Associate’s degree or two years related experience and/or training

Experience installing, configuring, documenting, testing, training, and supporting applications and systems

Familiarity with IT security principles and best practices

Well organized and can adjust to rapidly changing priorities

Other Required Skills:

Communicates well between cross functional teams

Has strong presentation and written communication skills

Brings a continuous improvement mindset to his/her job

Excellent organizational and time management skills

Bonus Skills:

Monitoring production systems

Performance testing

Work experience with International product teams.

**Are you excited about working with cutting-edge technologies?**
**Would you like to work with our Zero Trust portfolio?**
**Join our Global Escalation Team**
You will become a key technical contributor within a global expert team. You will be responsible for the escalations of Akamai's Enterprise Access and Security Group.
**Partner with the best**
You will provide advanced escalation product support for security products on the market. Including our unique Zero Trust Security platform. You will be focusing on a cutting-edge suite of services to ensure application and network performance. Reliability and security for users connecting through the Akamai Zero Trust platform.
As a Product Support Engineer, you will be responsible for:
+ Building and maintaining a knowledge of the PacketFence product and assessing new product features.
+ Running proof-of-concepts for evaluation, setup and testing of PacketFence and becoming a configuration SME
+ Gathering feedback from testing and provide to product team, identify areas where Automation would be useful
+ Monitoring ticket queue, handling escalations and non-standard requests
+ Developing and maintaining detailed documentation and configuration standards
+ Supporting the team as incidents arise and representing team at Change Advisory Board meetings
**Do what you love**
To be successful in this role you will:
+ Have good Knowledge of web network architecture & protocols (CDN, HTML, HTTP, HTTPS,TLS/SSH, IPv4/v6, DNS, DHCP, LDAP,)
+ Have good knowledge of network architectures and security (VLAN, routing, 802.1X and EAP)
+ Possess knowledge of network access control solutions such as Cisco ISE, Aruba ClearPass or others
+ Have experience in managing and monitoring high traffic and scalable performance systems
+ Have exposure to scripting is good
+ Be able to understand complex flows and provide creative technical solutions while working with log files
**Work in a way that works for you**
FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
Learn ( what makes Akamai a great place to work
Connect with us on social and see what life at Akamai is like!
**We power and protect life online, by solving the toughest challenges, together.**
At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.
**Working for you**
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
+ Your health
+ Your finances
+ Your family
+ Your time at work
+ Your time pursuing other endeavors
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
**About us**
Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.
**Join us**
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

General Description / Overview of Role
The purpose of this role is to implement the WFO product suite at contact centers, coordinating all phases of projects with the project manager. This includes site discovery and preparation, implementation and configuration, site design and user acceptance testing. The role also includes advanced project related troubleshooting and escalation of service requests via a IMS ticketing system.
Primary Roles & Responsibilities
➢ Implementation/upgrade/expansion of Contact Centre Solutions, including.
➢Solution design review and feedback
➢ chnical Site Discovery and validation of pre-requisites, providing technical information for customer/partner techs prior to implementation phase.
➢ plementation of software components and third-party components as defined by the project and customer needs.
➢ tegration to telephony data sources and other third-party systems including Active Directory/Cloud Identity Management.
➢ oud (AWS/Google Cloud) experience is a plus
➢ te and user acceptance testing.
➢ imarily remote but onsite if required.
➢ imarily in office hours but out of hours if required.
Qualifications
➢ erall, 10 years' experience & 4 years professional service/ implementation experience in a similar technical position.
➢ ndatory - Bachelor's degree in a technology discipline or an equivalent combination of education and experience
o Any of the following certifications may be a plus (PMP, MSDBA, MCSE, MCSA, Avaya or Cisco Voice Technologies)
➢ monstrated experience as a software SME or technical expert in Application dependent technology
For Verint Internal Use Only
This document is for Verint internal use only and may not be distributed outside of Verint or to persons inside
Verint for whom it was not intended.
© 2020 Verint Systems Inc. All Rights Reserved Worldwide.
Technical Competence
The following are desirable
➢ W dows Domains: Active Directory, DNS, Security and Group Policy
➢ ndows 10, Windows Server 2012/2016
➢ plication servers: WebLogic, IIS and Tomcat
➢ owledge of AWS/Google Cloud + Cloud Identity Management
➢ ndatory - Demonstrated experience working with databases (SQL preferred) - Can interpret schemas, and/or author queries and stored procedures
➢ ndatory - Understanding of networking and protocols (TCP/IP, SMTP, etc.) preferred
➢ ndatory - Knowledge of Work Force Management (WFM) + telecom systems (CTI, PBX, VOIP) including switches and protocols preferred
➢ ndatory - Knowledge of operating systems, desktop domains (active directory), and Windows security
➢ miliarity with Contact Center operations and technology software and tools preferred
➢ ior experience with the installation, support, usage, or administration of Verint software preferred
➢ miliarity with use of troubleshooting and diagnostic tools such as Wireshark, NetMon, PerfMon, WinDBG etc., will be a significant plus.
Job Specific Knowledge and Skills
➢ perience as a system engineer (Implementation or Support).
➢ ility to work with teams across geographies and effectively collaborate
➢ ive engagement with a Customer 1st Approach
➢ rsonal accountability to achieve expected project outcome & customer expectations
➢ alytical with proven problem diagnosis and solving skills.
➢ cellent interpersonal and communication skills.
➢ ndles conflict with a high level of integrity
➢ nstantly improve self-knowledge in the different products via formal & informal training sessions
Key Working Relationships (Internal & External)
➢ rint Services Teams
➢ rint Support and Project Managers
➢ rint Sales Team
➢ stomers
About Verint :- Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at

The Product Support Engineer will play a critical role in providing technical assistance for Cornerstone's Support customer base. As a member of CSOD Global Customer Support, Support Engineers provide real-time technical support on Cornerstone Enterprise products through e-mail and phone interactions with customers and by using Cornerstone's internal incident tracking system. The fundamental goal of this position is to help our customers achieve success using our products.
**In this role you will.**
+ Develop a deep knowledge of Cornerstone's range of enterprise products.
+ Thorough understanding of assigned customer's products and business objectives.
+ Communicating with corporate customers via telephone, email, or other media as applicable, regarding technically complex problems identified in Cornerstone's software products, and maintaining effective customer relations.
+ Escalate & facilitate top-priority, production-critical issues to the appropriate teams for resolution.
+ Maintain ownership of issues until resolution, drive internal teams in support of solution needs and timely resolution, considering the customer's business impact.
+ Resolve incidents and keep customers updated during the issue resolution process as per SLA's.
+ Create, and publish, internal and customer-facing knowledge base documentation to enhance customer engagement with Cornerstone's self-service options.
+ Serve as a customer advocate within Cornerstone organization.
+ Ensure customers can execute their business objectives through use of our application.
**You've got what it takes if you have.**
+ Knowledge of SQL programming (DML/DDL/joins).
+ Should have hands-on experience in debugging web-based applications
+ Exposure to tools like Fiddler, Wireshark, Browser based Developer Tools, Postman etc.
+ Knowledge of Webservices Technologies like REST API/SOAP/ODATA is added advantage
+ Knowledge of Authentication Technologies like LDAP, SSO, OpenID, ADFS etc. is added advantage
+ Should have exposure in talking to client/end customers.
+ Strong customer service focus, good problem-solving skills, and excellent communication skills.
+ Excellent organizational skills with ability to grow and work in a team.
+ Graduation in Engineering / Sciences.
+ Minimum experience of 2-4 years, in application support is mandatory.
+ Must be adaptable and have a strong disposition to learn in a fast-paced environment.
#LI-Onsite
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at

The Product Support Engineer will play a critical role in providing technical assistance for Cornerstone's Support customer base. As a member of CSOD Global Customer Support, Support Engineers provide real-time technical support on Cornerstone Enterprise products through e-mail and phone interactions with customers and by using Cornerstone's internal incident tracking system. The fundamental goal of this position is to help our customers achieve success using our products.
**In this role you will.**
+ Develop a deep knowledge of Cornerstone's range of enterprise products.
+ Thorough understanding of assigned customer's products and business objectives.
+ Communicating with corporate customers via telephone, email, or other media as applicable, regarding technically complex problems identified in Cornerstone's software products, and maintaining effective customer relations.
+ Escalate & facilitate top-priority, production-critical issues to the appropriate teams for resolution.
+ Maintain ownership of issues until resolution, drive internal teams in support of solution needs and timely resolution, considering the customer's business impact.
+ Resolve incidents and keep customers updated during the issue resolution process as per SLA's.
+ Create, and publish, internal and customer-facing knowledge base documentation to enhance customer engagement with Cornerstone's self-service options.
+ Serve as a customer advocate within Cornerstone organization.
+ Ensure customers can execute their business objectives through use of our application.
**You've got what it takes if you have.**
+ Knowledge of SQL programming (DML/DDL/joins).
+ Should have hands-on experience in debugging web-based applications
+ Exposure to tools like Fiddler, Wireshark, Browser based Developer Tools, Postman etc.
+ Knowledge of Webservices Technologies like REST API/SOAP/ODATA is added advantage
+ Knowledge of Authentication Technologies like LDAP, SSO, OpenID, ADFS etc. is added advantage
+ Should have exposure in talking to client/end customers.
+ Strong customer service focus, good problem-solving skills, and excellent communication skills.
+ Excellent organizational skills with ability to grow and work in a team.
+ Graduation in Engineering / Sciences.
+ Minimum experience of 2-4 years, in application support is mandatory.
+ Must be adaptable and have a strong disposition to learn in a fast-paced environment.
#LI-Onsite
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
Support Client Management and customer contacts with technology & product questions specific to PTA product deployment, implementations, escalations, and resolution of issues related to technology. Facilitating travel program technology support, assisting with the online booking tool including maintenance, implementations, or escalations, and Interacting with Amex GBT client management and our customers to provide consultation around technology and tools used in the day-to-day travel program. Leverage project management and analytical skills to support multiple programs and projects.
**What You'll Do on a Typical Day:**
**Case Management**
+ Responsible for providing 2nd-level product support. These cases could be related to product breakdown/defect or customer changes/maintenance to meet their travel program.
+ Maintain a good understanding of all AEGBT OBT/Approval products to ensure world-class support for Amex GBT's OBT products.
+ Provide Issue triage, escalation, and resolution to include:
+ Troubleshoot issues thoroughly by understanding the impact of the solution before providing the resolution. Provide complete case research conducted before escalating the case to the 3rd Level, Internal Partner Team, or Vendor/Technology Partner. Test the solution or any new release of product functionality and provide information/awareness of any shortfalls before these are available to clients.
+ Ensure SLA agreements are adhered to for problem resolution
+ Provide communications to clients/fields on outages or enhancement
+ Provide subject matter expertise on travel industry practices and underlying industry technologies
+ Keep management advised of potential problem areas and escalate any situation that may jeopardize AEGBT or vendor credibility
+ Provide status reports as directed on progress and accomplishments to management
**Maintain Product Support Documentation**
+ Create or modify product FAQ/instruction manual as necessary; this may include different versions or customized offerings of a product.
+ Liaise with Vendor Product Support and Product Managers to keep user documents, manuals, test plans, FAQs, etc., updated as needed
**Interact with the Product Manager, L1 Team, and Client Management team**
+ Define requirements and document accordingly
+ Provide requirements to other teams as necessary
+ Resolve or escalate challenges
**Key Contacts**
+ OBT Vendors
+ Airline, Hotel/Car Partners
+ GDS Partners
**What We're looking for:**
+ Ability to work with Global teams.
+ At least five years' experience in the travel industry with extensive experience in business/corporate travel operational reservation workflow procedures
+ Minimum 5 years knowledge of GDS systems (Sabre, Apollo, Galileo, Amadeus)
+ Should be open to working in shifts when required
+ Proficient in Microsoft applications; Outlook, Word, Excel, and PowerPoint
+ A proven background in client servicing.
+ Excellent business writing skills, to ensure documentation is written in a clear and concise manner
+ Strong prioritization and time management skills
+ Motivated and flexible to accommodate both internal and external clients
+ Strong decision-making capability
+ Must be Open for 24*7 Environment
+ Understanding of web technologies
+ Good understanding of desktop scripting, profile, mid-office, and online booking tools such as KDS, AeTM(eTravel), Concur, and GetThere.
+ Conversant in Web-based technology with technical and non-technical audience
+ Experience in product testing and quality assurance
**Location**
Gurgaon, India
**The #TeamGBT Experience**
Work and life: Find your happy medium at Amex GBT.
+ **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
+ **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
+ **Develop the skills you want** when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
+ **We strive to champion Diversity, Equity, and Inclusion** in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
+ **Wellbeing resources** to support mental and emotional health for you and your immediate family.
+ And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement ( .
**What if I don't meet every requirement?** If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Click Here to Learn More (