29 Product Training jobs in India
Section Manager - Application Support & Product Training, India
Gurgaon, Haryana
Copeland
Posted 2 days ago
Job Viewed
Job Description
**About Us**
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
**Key Responsibilities - Description of duties & activities**
1 Technical Training & Customer Enablement - India
Conduct technical training sessions for India-based OEMs, channel partners, SSI OEMs, cold chain integrators, heat pump developers, and transport sector customers.
+ Collaborate with Sales Managers to plan product promotions and new business opportunities (NBOs).
+ Identify key OEM customers and their service/R&D networks for targeted engagement.
+ Design and deliver customized training programs at customer-preferred locations.
+ Provide ongoing support for customer technical and service inquiries.
+ Identify high-priority customers based on business potential.
+ Develop and manage quarterly and annual training calendars.
+ Create tailored training content and deliver sessions aimed at improving field performance and reducing warranty costs.
2 Application Development Support - Cold Chain, Heating, and Integrated Solutions
+ Work closely with Sales, Marketing, and Application Engineering (AE) teams to identify application development and product promotion needs.
+ Develop and maintain annual and quarterly plans for new application development.
+ Support customers in heat load calculations and system configuration for cold chain, heating, and integrated solutions.
+ Collaborate with customers and engineering teams to validate new applications and convert them into viable business opportunities.
Work With Customers / Engineering to qualify New Application & Convert to Business Opportunities
3 Standards & Regulatory Engagement
+ Actively participate in technical committee meetings of BIS, RAMA, BEE, MOEF, and other relevant regulatory bodies.
+ Contribute to the development and refinement of standards, regulations, and labeling programs.
+ Advocate for sustainable and compliant solutions that align with business growth objectives.
**Profile**
**Education and Professional Qualifications:**
+ B.E. / M.Tech with a specialization in Thermal Engineering, combined with 6-8 years of experience in Engineering, Quality, and Service functions within reputed HVAC OEMs. Demonstrated expertise in managing technical processes along with hands-on experience in technical training and capability development.
**Requirements and Attributes:**
+ Strong technical acumen and domain knowledge
+ Excellent communication and presentation skills
+ Proactive learner with a continuous improvement mindset
+ Effective stakeholder management and interpersonal skills
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
**Our Commitment to Inclusion & Belonging**
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
**Equal Opportunity Employer**
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
**Key Responsibilities - Description of duties & activities**
1 Technical Training & Customer Enablement - India
Conduct technical training sessions for India-based OEMs, channel partners, SSI OEMs, cold chain integrators, heat pump developers, and transport sector customers.
+ Collaborate with Sales Managers to plan product promotions and new business opportunities (NBOs).
+ Identify key OEM customers and their service/R&D networks for targeted engagement.
+ Design and deliver customized training programs at customer-preferred locations.
+ Provide ongoing support for customer technical and service inquiries.
+ Identify high-priority customers based on business potential.
+ Develop and manage quarterly and annual training calendars.
+ Create tailored training content and deliver sessions aimed at improving field performance and reducing warranty costs.
2 Application Development Support - Cold Chain, Heating, and Integrated Solutions
+ Work closely with Sales, Marketing, and Application Engineering (AE) teams to identify application development and product promotion needs.
+ Develop and maintain annual and quarterly plans for new application development.
+ Support customers in heat load calculations and system configuration for cold chain, heating, and integrated solutions.
+ Collaborate with customers and engineering teams to validate new applications and convert them into viable business opportunities.
Work With Customers / Engineering to qualify New Application & Convert to Business Opportunities
3 Standards & Regulatory Engagement
+ Actively participate in technical committee meetings of BIS, RAMA, BEE, MOEF, and other relevant regulatory bodies.
+ Contribute to the development and refinement of standards, regulations, and labeling programs.
+ Advocate for sustainable and compliant solutions that align with business growth objectives.
**Profile**
**Education and Professional Qualifications:**
+ B.E. / M.Tech with a specialization in Thermal Engineering, combined with 6-8 years of experience in Engineering, Quality, and Service functions within reputed HVAC OEMs. Demonstrated expertise in managing technical processes along with hands-on experience in technical training and capability development.
**Requirements and Attributes:**
+ Strong technical acumen and domain knowledge
+ Excellent communication and presentation skills
+ Proactive learner with a continuous improvement mindset
+ Effective stakeholder management and interpersonal skills
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
**Our Commitment to Inclusion & Belonging**
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
**Equal Opportunity Employer**
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.
This advertiser has chosen not to accept applicants from your region.
0
Product Knowledge QA [T500-20825]
Hyderabad, Andhra Pradesh
Talent500
Posted 2 days ago
Job Viewed
Job Description
Talent500 is hiring for one of its clients.
About Pella India:
ANSR has set up Pella India, a Global Capability Centre in Hyderabad. The center’s mission is to create a high-impact, high-trust technology and data hub that strengthens Pella’s global capabilities and accelerates innovation. Pella India operates as a direct extension of the Pella U.S. IT team to support long-term capability growth, especially in areas like Data Engineering, SalesForce (CRM, Install, Service), Oracle Human Capital Management, DevOps, QA, Infrastructure etc. Pella India is positioned to be a strategic enabler of transformation initiatives like ERP, CPQ, PLM, AI, and more. It will help Pella scale smarter, move faster, and build internal expertise that lasts.
Job Summary:
We are looking for a detail-oriented and technically skilled Automation QA Analyst to support quality assurance efforts for our omni-channel CPQ (Configure, Price, Quote) platform. This role will focus on both manual and automated testing of a complex product catalog and configuration logic across desktop and web-based applications.
The ideal candidate will have a strong understanding of CPQ systems, product configuration workflows, and test automation frameworks. You will be responsible for validating the integrity of product logic, ensuring seamless user experiences, and maintaining high standards of quality across multiple channels
Key Responsibilities:
- Design and execute manual test cases for desktop-based CPQ applications, focusing on product configuration accuracy and user experience.
- Develop and maintain automated test scripts for web-based CPQ interfaces using modern test automation tools and frameworks.
- Collaborate with Product Knowledge Developers and business stakeholders to understand product logic and ensure comprehensive test coverage.
- Validate product catalog updates, configuration rules, and pricing logic across multiple environments.
- Use tools like Postman to test and validate API endpoints that support CPQ functionality.
- Analyze test results, identify defects, and work with development teams to ensure timely resolution.
- Maintain test documentation, including test plans, test cases, and regression suites.
- Utilize Microsoft Excel for data validation, test data preparation, and reporting.
- Query and validate backend data using Microsoft SQL Server to ensure data integrity and consistency.
- Participate in agile ceremonies and contribute to continuous improvement of QA processes and tools.
Education / Experience:
- Bachelor’s Degree in Data Analytics, Management Information Systems, Computer Science, or a related field – or equivalent work experience.
- 5-8 years of experience with similar configuration / quality assurance (platform such as NetSuite, Oracle, Infor, Microsoft Dynamics 365)
Required Qualifications:
- Experience in QA testing for complex enterprise applications, preferably in CPQ or product configuration environments.
- Strong understanding of CPQ logic, including product rules, dependencies, and guided selling workflows.
- Hands-on experience with test automation tools (e.g., Selenium, Playwright, Cypress) for web applications.
- Proficiency in manual testing techniques, especially for desktop applications.
- Familiarity with API testing using Postman or similar tools.
- Working knowledge of Microsoft SQL Server for data validation and test support.
- Advanced skills in Microsoft Excel for test data management and analysis.
- Excellent problem-solving skills and attention to detail.
- Strong communication and collaboration skills in cross-functional team environments.
Leadership Skills / Preferred Attributes:
- Passion for Business Analysis, and understanding a complex CPQ workflow.
Certifications or licenses:
- N/A
This advertiser has chosen not to accept applicants from your region.
1
Product Knowledge Developer [T500-20826]
Hyderabad, Andhra Pradesh
Talent500
Posted 2 days ago
Job Viewed
Job Description
Talent500 is hiring for one of its clients.
About Pella India:
ANSR has set up Pella India, a Global Capability Centre in Hyderabad. The center’s mission is to create a high-impact, high-trust technology and data hub that strengthens Pella’s global capabilities and accelerates innovation. Pella India operates as a direct extension of the Pella U.S. IT team to support long-term capability growth, especially in areas like Data Engineering, SalesForce (CRM, Install, Service), Oracle Human Capital Management, DevOps, QA, Infrastructure etc. Pella India is positioned to be a strategic enabler of transformation initiatives like ERP, CPQ, PLM, AI, and more. It will help Pella scale smarter, move faster, and build internal expertise that lasts.
JOB SUMMARY:
We are seeking a highly motivated and detail-oriented Product Knowledge Developer to join our team in building and maintaining a sophisticated product catalog for an omni-channel Configure, Price, Quote (CPQ) environment. This role is central to enabling seamless product configuration experiences across multiple sales channels, ensuring accuracy, scalability, and performance.
As a Product Knowledge Developer, you will be responsible for implementing and optimizing complex product structures, rules, and relationships within the CPQ platform. You will work closely with product management, engineering, and business stakeholders to translate product strategies into robust configuration logic. This includes custom development where necessary to support advanced product behaviors and integrations.
The ideal candidate will have a strong background in product modeling, configuration logic, and CPQ systems, with a passion for solving intricate product challenges through thoughtful design and development.
KEY RESPONSIBILITIES:
- Design, implement, and maintain a complex product catalog within an omni-channel CPQ environment, ensuring scalability, accuracy, and performance.
- Configure product knowledge rules, logic, and relationships to support dynamic product offerings and guided selling experiences.
- Develop custom solutions and enhancements using Microsoft Visual Basic (VB) to support advanced catalog functionality.
- Collaborate with cross-functional teams to integrate product data and logic with external systems via RESTful APIs, ensuring seamless data flow and synchronization.
- Utilize Postman and other API testing tools to validate and troubleshoot integrations and ensure robust API performance.
- Leverage advanced Excel capabilities (e.g., Power Query, complex formulas, pivot tables) for data analysis, transformation, and catalog preparation.
- Query and manage product-related data using Microsoft SQL Server, including writing complex joins, stored procedures, and performance-tuned queries.
- Participate in catalog governance, versioning, and documentation to ensure consistency and maintainability across environments.
- Troubleshoot and resolve catalog-related issues, ensuring high availability and reliability of the CPQ experience.
- Stay current with CPQ best practices, emerging technologies, and product modeling techniques to continuously improve catalog capabilities.
EDUCATION / EXPERIENCE:
- Bachelor’s Degree in Data Analytics, Management Information Systems, Computer Science, or a related field – or equivalent work experience.
- 5-8 years of experience with similar configuration / development (platform such as NetSuite, Oracle, Infor, Salesforce, Microsoft Dynamics 365)
REQUIRED QUALIFICATIONS:
- Proven experience working with CPQ platforms, with a strong understanding of product configuration logic, rule-based modeling, and guided selling strategies.
- Ability to translate complex product structures and business requirements into scalable configuration models.
- Familiarity with omni-channel sales environments and how product catalogs support various customer touchpoints.
- Strong analytical and problem-solving skills, with the ability to troubleshoot and optimize product logic and data flows.
- Experience with Microsoft Visual Basic (VB) for scripting and automation within product configuration or data transformation contexts.
- Proficiency in Microsoft SQL Server, including writing and optimizing queries, stored procedures, and managing relational data.
- Solid understanding of API concepts, including RESTful services, authentication, and data exchange formats.
- Hands-on experience using Postman or similar tools for API testing, debugging, and documentation.
- Advanced skills in Microsoft Excel, including complex formulas, data modeling, and transformation techniques. · Excellent communication skills and ability to collaborate effectively with cross-functional teams including product management, engineering, and sales operations.
LEADERSHIP SKILLS / PREFERRED ATTRIBUTES:
- Passion for Business Analysis and understanding a complex CPQ workflow.
Certifications or licenses:
- N/A
This advertiser has chosen not to accept applicants from your region.
2
Product Knowledge Technical Lead [T500-20827]
Hyderabad, Andhra Pradesh
Talent500
Posted 2 days ago
Job Viewed
Job Description
Talent500 is hiring for one of its clients.
About Pella India:
ANSR has set up Pella India, a Global Capability Centre in Hyderabad. The center’s mission is to create a high-impact, high-trust technology and data hub that strengthens Pella’s global capabilities and accelerates innovation. Pella India operates as a direct extension of the Pella U.S. IT team to support long-term capability growth, especially in areas like Data Engineering, SalesForce (CRM, Install, Service), Oracle Human Capital Management, DevOps, QA, Infrastructure etc. Pella India is positioned to be a strategic enabler of transformation initiatives like ERP, CPQ, PLM, AI, and more. It will help Pella scale smarter, move faster, and build internal expertise that lasts.
JOB SUMMARY:
We are seeking a strategic and hands-on Technical Lead to guide the development and quality assurance efforts for our omni-channel enabled Product Knowledge platform. This role will serve as a key liaison between technical teams and product stakeholders, ensuring that product knowledge configuration requests are delivered efficiently, accurately, and with continuous improvement in mind.
As the Technical Lead, you will oversee a team of developers and QA analysts, driving innovation in product catalog configuration, automation testing, and lifecycle optimization. You will be responsible for aligning technical output with business priorities, mentoring team members, and using metrics and KPIs to measure and improve team performance.
KEY RESPONSIBILITIES:
- Lead the technical execution of CPQ product catalog development and QA testing across desktop and web platforms.
- Collaborate closely with Product Owners and Business Users to understand configuration needs, prioritize work, and translate requirements into actionable development and testing plans.
- Drive the implementation of complex product logic, rules, and relationships within the CPQ system, ensuring scalability and maintainability.
- Oversee both manual and automated QA efforts, ensuring high-quality releases and robust test coverage across all channels.
- Guide the team in using tools such as Microsoft Visual Basic (VB), Microsoft SQL Server, Postman, and Excel to support development and testing workflows.
- Establish and track KPIs and performance metrics to monitor team output, identify bottlenecks, and drive continuous improvement.
- Promote best practices in development lifecycle management, including version control, documentation, peer reviews, and agile methodologies.
- Foster a culture of innovation by encouraging experimentation, automation, and process optimization.
- Provide technical mentorship and career development support to team members.
- Ensure alignment between technical deliverables and strategic business goals.
EDUCATION / EXPERIENCE:
- Bachelor’s degree in data Analytics, Management Information Systems, Computer Science, or a related field – or equivalent work experience.
- 8-10years of experience with similar configuration / quality assurance (platform such as NetSuite, Oracle, Infor, Salesforce, Microsoft Dynamics 365)
REQUIRED QUALIFICATIONS:
- Proven experience leading technical teams in a CPQ or product configuration environment, with a strong grasp of configuration logic and guided selling workflows. Strong interpersonal and communication skills, with the ability to bridge technical and business domains effectively.
- Hands-on experience with Microsoft VB, SQL, and Excel in a product configuration or QA context.
- Familiarity with API testing and integration validation using tools like Postman.
- Experience with test automation frameworks for web applications (e.g., Selenium, Playwright, Cypress).
- Demonstrated ability to define and track KPIs, analyze team performance, and implement improvements.
- Solid understanding of agile development practices and lifecycle management.
- Ability to lead cross-functional collaboration and drive consensus across diverse stakeholders.
LEADERSHIP SKILLS / PREFERRED ATTRIBUTES:
- Passion for Business Analysis and understanding a complex CPQ workflow.
- Experience with Data Analytics Platforms such as Power BI or Tableau
Certifications or licenses:
- N/A
This advertiser has chosen not to accept applicants from your region.
3
Training Specialist, Training Specialist
Mumbai, Maharashtra
Amazon
Posted 2 days ago
Job Viewed
Job Description
Description
Job summary
Training Specialist Job Description
At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee's workplace performance in conjunction with the company's core values to meet the goal of organization. Amazon is an Equal Opportunity-Affirmative This role requires to travel for business requirements.
Trainer Best Behavior
1- Listening to associates and be supportive to managers.
2- Answering requests and always gets back to people.
3- Lead by example, doing what we say and act how we say.
4- Must be approachable.
5- Must exhibit the best behavior while at work.
6- Always be up to date with the latest techniques, tools, and processes.
7- Be right, honest, and be willing to accept mistakes.
8- Be willing to push their limits and accept more responsibilities.
9- Drive in quality & learning related metrics
10- Conducting chime sessions & class room training sessions to the stake holders
Key job responsibilities
Job Responsibilities:
1. Supervise structured learning metrices and also oversee their results for the assigned territory and region.
2. Managing live performance metrices end to end for the assigned territory.
3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
4. Maintaining data and analysis through reports on excel (as per business requirement)
5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.
6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
7. Identifying learning coaches & certifying them.
8. Lead the individual improvement projects to enhance the business performance.
9.Drive Quality & Learning metrics
10.Conducting chime sessions & Class room sessions to the stake holders
A day in the life
- Track the day to day business metrics and plan to visit the mapped stations for metric improvement
- Daily Reporting's and progress updates
- Involve and engage well with mapped LA/LGs for daily L&D activities
Basic Qualifications
- 2+ years of work in the customer service/contact center industry experience, or experience in MS Office, with an emphasis on Excel
Preferred Qualifications
- Role requirements: 1. Proven 5+ years of experience as a Training Specialist/ Trainer in a similar role. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Job summary
Training Specialist Job Description
At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee's workplace performance in conjunction with the company's core values to meet the goal of organization. Amazon is an Equal Opportunity-Affirmative This role requires to travel for business requirements.
Trainer Best Behavior
1- Listening to associates and be supportive to managers.
2- Answering requests and always gets back to people.
3- Lead by example, doing what we say and act how we say.
4- Must be approachable.
5- Must exhibit the best behavior while at work.
6- Always be up to date with the latest techniques, tools, and processes.
7- Be right, honest, and be willing to accept mistakes.
8- Be willing to push their limits and accept more responsibilities.
9- Drive in quality & learning related metrics
10- Conducting chime sessions & class room training sessions to the stake holders
Key job responsibilities
Job Responsibilities:
1. Supervise structured learning metrices and also oversee their results for the assigned territory and region.
2. Managing live performance metrices end to end for the assigned territory.
3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
4. Maintaining data and analysis through reports on excel (as per business requirement)
5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.
6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
7. Identifying learning coaches & certifying them.
8. Lead the individual improvement projects to enhance the business performance.
9.Drive Quality & Learning metrics
10.Conducting chime sessions & Class room sessions to the stake holders
A day in the life
- Track the day to day business metrics and plan to visit the mapped stations for metric improvement
- Daily Reporting's and progress updates
- Involve and engage well with mapped LA/LGs for daily L&D activities
Basic Qualifications
- 2+ years of work in the customer service/contact center industry experience, or experience in MS Office, with an emphasis on Excel
Preferred Qualifications
- Role requirements: 1. Proven 5+ years of experience as a Training Specialist/ Trainer in a similar role. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
4
Staff Inbound Product Manager - Knowledge Graph
Hyderabad, Andhra Pradesh
ServiceNow, Inc.
Posted 2 days ago
Job Viewed
Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**Team:**
Part of platform AI experiences group which builds AI products such as VA, AI agent, AI Search, Predictive Intelligence etc.
The Intelligent Services team is at the forefront of redefining how enterprises harness AI to deliver meaningful outcomes. Positioned within ServiceNow's AI Innovation org, it unifies AI Search, Knowledge Graph, advanced Conversation Mining and Clustering. It is the connective tissue that advances our enterprise search capabilities, help customers uncover new agentic opportunities, drive value, and enable real-time performance and CSAT measurement. Together, the Intelligent Services layer forms the foundation for Now Assist and Agentic AI, giving ServiceNow a unique advantage in delivering AI that truly knows customers business.
**What you get to do in this role:** ** **
+ Drive product strategy for Knowledge Graph and how Knowledge Graph enables the generative AI or traditional AI experiences across ServiceNow's product suite
+ Own the end-to-end product lifecycle, from ideation to roadmap definition, execution in collaboration with ML research, engineering, UX research, and design partners
+ Drive customer pilots and work with GTM teams to enhance adoption of Knowledge Graph with clearly defined usage, quality and adoption metrics
+ Partner with other product teams to drive adoption of Knowledge Graph and Generative AI capabilities.
+ Develop strategic communication tailored to diverse audiences-internal and external, technical and non-technical.
+ Continuously evaluate the market and competitive landscape and the user and customer feedback into product strategy and eventual roadmap
+ Overall, you will have the opportunity to translate complex, ambiguous problems into product features loved by customers
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 6+ years of AI product management experience, experience in B2B products is a plus but not mandate.
+ Deep understanding of AI use cases and their applications across enterprise software products or experience building Knowledge Graph, Generative AI, NLP, virtual agent, or search capabilities is a plus
+ Strong prioritization skills and the discipline to focus on high impact activities
+ Experience defining and capturing product requirements and transforming them into a product roadmap
+ Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
+ Drive solution development through big-picture solution development
+ Ability to serve as a team lead and coach employees at lower levels
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
**Team:**
Part of platform AI experiences group which builds AI products such as VA, AI agent, AI Search, Predictive Intelligence etc.
The Intelligent Services team is at the forefront of redefining how enterprises harness AI to deliver meaningful outcomes. Positioned within ServiceNow's AI Innovation org, it unifies AI Search, Knowledge Graph, advanced Conversation Mining and Clustering. It is the connective tissue that advances our enterprise search capabilities, help customers uncover new agentic opportunities, drive value, and enable real-time performance and CSAT measurement. Together, the Intelligent Services layer forms the foundation for Now Assist and Agentic AI, giving ServiceNow a unique advantage in delivering AI that truly knows customers business.
**What you get to do in this role:** ** **
+ Drive product strategy for Knowledge Graph and how Knowledge Graph enables the generative AI or traditional AI experiences across ServiceNow's product suite
+ Own the end-to-end product lifecycle, from ideation to roadmap definition, execution in collaboration with ML research, engineering, UX research, and design partners
+ Drive customer pilots and work with GTM teams to enhance adoption of Knowledge Graph with clearly defined usage, quality and adoption metrics
+ Partner with other product teams to drive adoption of Knowledge Graph and Generative AI capabilities.
+ Develop strategic communication tailored to diverse audiences-internal and external, technical and non-technical.
+ Continuously evaluate the market and competitive landscape and the user and customer feedback into product strategy and eventual roadmap
+ Overall, you will have the opportunity to translate complex, ambiguous problems into product features loved by customers
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 6+ years of AI product management experience, experience in B2B products is a plus but not mandate.
+ Deep understanding of AI use cases and their applications across enterprise software products or experience building Knowledge Graph, Generative AI, NLP, virtual agent, or search capabilities is a plus
+ Strong prioritization skills and the discipline to focus on high impact activities
+ Experience defining and capturing product requirements and transforming them into a product roadmap
+ Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
+ Drive solution development through big-picture solution development
+ Ability to serve as a team lead and coach employees at lower levels
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
This advertiser has chosen not to accept applicants from your region.
5
Training Specialist
Mumbai, Maharashtra
Amazon
Posted 1 day ago
Job Viewed
Job Description
Description
Training Specialist Job Description
At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee's workplace performance in conjunction with the company's core values to meet the goal of organization. Amazon is an Equal Opportunity-Affirmative This role requires to travel for business requirements.
Trainer Best Behavior
1- Listening to associates and be supportive to managers.
2- Answering requests and always gets back to people.
3- Lead by example, doing what we say and act how we say.
4- Must be approachable.
5- Must exhibit the best behavior while at work.
6- Always be up to date with the latest techniques, tools, and processes.
7- Be right, honest, and be willing to accept mistakes.
8- Be willing to push their limits and accept more responsibilities.
9- Drive in quality & learning related metrics
10- Conducting chime sessions & class room training sessions to the stake holders
Key job responsibilities
Job Responsibilities:
1. Supervise structured learning metrices and also oversee their results for the assigned territory and region.
2. Managing live performance metrices end to end for the assigned territory.
3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
4. Maintaining data and analysis through reports on excel (as per business requirement)
5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.
6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
7. Identifying learning coaches & certifying them.
8. Lead the individual improvement projects to enhance the business performance.
9.Drive Quality & Learning metrics
10.Conducting chime sessions & Class room sessions to the stake holders
A day in the life
- Track the day to day business metrics and plan to visit the mapped stations for metric improvement
- Daily Reporting's and progress updates
- Involve and engage well with mapped LA/LGs for daily L&D activities
-This job requires traveling as per business requirements
Basic Qualifications
- 2+ years of work in the customer service/contact center industry experience, or experience in MS Office, with an emphasis on Excel
Preferred Qualifications
- 1. Proven 5+ years of experience as a Training Specialist/ Trainer in a similar role.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Training Specialist Job Description
At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee's workplace performance in conjunction with the company's core values to meet the goal of organization. Amazon is an Equal Opportunity-Affirmative This role requires to travel for business requirements.
Trainer Best Behavior
1- Listening to associates and be supportive to managers.
2- Answering requests and always gets back to people.
3- Lead by example, doing what we say and act how we say.
4- Must be approachable.
5- Must exhibit the best behavior while at work.
6- Always be up to date with the latest techniques, tools, and processes.
7- Be right, honest, and be willing to accept mistakes.
8- Be willing to push their limits and accept more responsibilities.
9- Drive in quality & learning related metrics
10- Conducting chime sessions & class room training sessions to the stake holders
Key job responsibilities
Job Responsibilities:
1. Supervise structured learning metrices and also oversee their results for the assigned territory and region.
2. Managing live performance metrices end to end for the assigned territory.
3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
4. Maintaining data and analysis through reports on excel (as per business requirement)
5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.
6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
7. Identifying learning coaches & certifying them.
8. Lead the individual improvement projects to enhance the business performance.
9.Drive Quality & Learning metrics
10.Conducting chime sessions & Class room sessions to the stake holders
A day in the life
- Track the day to day business metrics and plan to visit the mapped stations for metric improvement
- Daily Reporting's and progress updates
- Involve and engage well with mapped LA/LGs for daily L&D activities
-This job requires traveling as per business requirements
Basic Qualifications
- 2+ years of work in the customer service/contact center industry experience, or experience in MS Office, with an emphasis on Excel
Preferred Qualifications
- 1. Proven 5+ years of experience as a Training Specialist/ Trainer in a similar role.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
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6
Training Specialist
Mumbai, Maharashtra
Amazon
Posted 1 day ago
Job Viewed
Job Description
Description
Training Specialist Job Description
At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee's workplace performance in conjunction with the company's core values to meet the goal of organization. Amazon is an Equal Opportunity-Affirmative This role requires to travel for business requirements.
Trainer Best Behavior
1- Listening to associates and be supportive to managers.
2- Answering requests and always gets back to people.
3- Lead by example, doing what we say and act how we say.
4- Must be approachable.
5- Must exhibit the best behavior while at work.
6- Always be up to date with the latest techniques, tools, and processes.
7- Be right, honest, and be willing to accept mistakes.
8- Be willing to push their limits and accept more responsibilities.
9- Drive in quality & learning related metrics
10- Conducting chime sessions & class room training sessions to the stake holders
Key job responsibilities
Job Responsibilities:
1. Supervise structured learning metrices and also oversee their results for the assigned territory and region.
2. Managing live performance metrices end to end for the assigned territory.
3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
4. Maintaining data and analysis through reports on excel (as per business requirement)
5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.
6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
7. Identifying learning coaches & certifying them.
8. Lead the individual improvement projects to enhance the business performance.
9.Drive Quality & Learning metrics
10.Conducting chime sessions & Class room sessions to the stake holders
A day in the life
- Track the day to day business metrics and plan to visit the mapped stations for metric improvement
- Daily Reporting's and progress updates
- Involve and engage well with mapped LA/LGs for daily L&D activities
-This job requires traveling as per business requirements
Basic Qualifications
- 2+ years of work in the customer service/contact center industry experience, or experience in MS Office, with an emphasis on Excel
Preferred Qualifications
- 2+ years of work in the customer service/contact center industry experience, or experience in MS Office, with an emphasis on Excel
- Role requirements: 1. Proven 5+ years of experience as a Training Specialist/ Trainer in a similar role. Our inclusive culture empowers Amazonian to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or on-boarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Training Specialist Job Description
At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee's workplace performance in conjunction with the company's core values to meet the goal of organization. Amazon is an Equal Opportunity-Affirmative This role requires to travel for business requirements.
Trainer Best Behavior
1- Listening to associates and be supportive to managers.
2- Answering requests and always gets back to people.
3- Lead by example, doing what we say and act how we say.
4- Must be approachable.
5- Must exhibit the best behavior while at work.
6- Always be up to date with the latest techniques, tools, and processes.
7- Be right, honest, and be willing to accept mistakes.
8- Be willing to push their limits and accept more responsibilities.
9- Drive in quality & learning related metrics
10- Conducting chime sessions & class room training sessions to the stake holders
Key job responsibilities
Job Responsibilities:
1. Supervise structured learning metrices and also oversee their results for the assigned territory and region.
2. Managing live performance metrices end to end for the assigned territory.
3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
4. Maintaining data and analysis through reports on excel (as per business requirement)
5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.
6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
7. Identifying learning coaches & certifying them.
8. Lead the individual improvement projects to enhance the business performance.
9.Drive Quality & Learning metrics
10.Conducting chime sessions & Class room sessions to the stake holders
A day in the life
- Track the day to day business metrics and plan to visit the mapped stations for metric improvement
- Daily Reporting's and progress updates
- Involve and engage well with mapped LA/LGs for daily L&D activities
-This job requires traveling as per business requirements
Basic Qualifications
- 2+ years of work in the customer service/contact center industry experience, or experience in MS Office, with an emphasis on Excel
Preferred Qualifications
- 2+ years of work in the customer service/contact center industry experience, or experience in MS Office, with an emphasis on Excel
- Role requirements: 1. Proven 5+ years of experience as a Training Specialist/ Trainer in a similar role. Our inclusive culture empowers Amazonian to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or on-boarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
7
Training Specialist
Bangalore, Karnataka
Amazon
Posted 2 days ago
Job Viewed
Job Description
Description
Training Specialist Job Description
At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee's workplace performance in conjunction with the company's core values to meet the goal of organization. Amazon is an Equal Opportunity-
Trainer Best Behavior
1- Listening to associates and be supportive to managers.
2- Answering requests and always gets back to people.
3- Lead by example, doing what we say and act how we say.
4- Must be approachable.
5- Must exhibit the best behavior while at work.
6- Always be up to date with the latest techniques, tools, and processes.
7- Be right, honest, and be willing to accept mistakes.
8- Be willing to push their limits and accept more responsibilities.
Job Responsibilities:
1. Supervise structured learning metrices and also oversee their results for the assigned territory and region.
2. Managing live performance metrices end to end for the assigned territory.
3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
4. Maintaining data and analysis through reports on excel (as per business requirement)
5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.
6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
7. Identifying learning coaches & certifying them.
8. Lead the individual improvement projects to enhance the business performance.
Basic Qualifications
Role requirements:
1. Experience in customer service and handling projects will be an added advantage.
2. Should be able to translate the given content in regional languages.
3. Provide support to existing data management through analysis and accurate reports.
4. Capability to present intricate information to a variety of audiences.
5. Proficient in MS Word, excel & PowerPoint
6. Graduate in any field.
7. Excellent organization & interpersonal skills.
8. Person should be flexible working on weekends (in case of business requirement)
Preferred Qualifications
Role requirements:
1. Proven 2+ years of experience as a Training Specialist/ Trainer in a similar role.
2. Good communication skills
3. Should know the local language (Kannada) to interact with ground team
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Training Specialist Job Description
At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee's workplace performance in conjunction with the company's core values to meet the goal of organization. Amazon is an Equal Opportunity-
Trainer Best Behavior
1- Listening to associates and be supportive to managers.
2- Answering requests and always gets back to people.
3- Lead by example, doing what we say and act how we say.
4- Must be approachable.
5- Must exhibit the best behavior while at work.
6- Always be up to date with the latest techniques, tools, and processes.
7- Be right, honest, and be willing to accept mistakes.
8- Be willing to push their limits and accept more responsibilities.
Job Responsibilities:
1. Supervise structured learning metrices and also oversee their results for the assigned territory and region.
2. Managing live performance metrices end to end for the assigned territory.
3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
4. Maintaining data and analysis through reports on excel (as per business requirement)
5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.
6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
7. Identifying learning coaches & certifying them.
8. Lead the individual improvement projects to enhance the business performance.
Basic Qualifications
Role requirements:
1. Experience in customer service and handling projects will be an added advantage.
2. Should be able to translate the given content in regional languages.
3. Provide support to existing data management through analysis and accurate reports.
4. Capability to present intricate information to a variety of audiences.
5. Proficient in MS Word, excel & PowerPoint
6. Graduate in any field.
7. Excellent organization & interpersonal skills.
8. Person should be flexible working on weekends (in case of business requirement)
Preferred Qualifications
Role requirements:
1. Proven 2+ years of experience as a Training Specialist/ Trainer in a similar role.
2. Good communication skills
3. Should know the local language (Kannada) to interact with ground team
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
8
Training Specialist
Bengaluru, Karnataka
Computacenter
Posted 5 days ago
Job Viewed
Job Description
Job Title: Learning & Development Specialist/Administrator
Location: Bengaluru, India
Department: Human Resources – Learning & Development
Reports To: L&D Manager
If this opportunity interests you, please share your updated resume to with below details.
Total Experience:
Relevant Experience:
Current CTC:
Expected CTC:
Notice Period:
Position Summary:
Computacenter is seeking a detail-oriented and proactive Learning & Development Administrator to support the delivery of learning initiatives across regions. This role involves close coordination with our master training vendor, managing end-to-end program logistics, overseeing learner experience, and maintaining accurate reporting on training effectiveness, participation, and compliance. The ideal candidate will have strong communication skills, a collaborative mindset, and a passion for continuous improvement in learning delivery.
Key Responsibilities:
Program Management & Coordination
- Manage end-to-end execution of learning programs, including scheduling, logistics, and stakeholder communication
- Coordinate closely with our master training vendor to ensure timely delivery and quality of workshops
- Monitor program timelines, attendance, and completion status
New Employee Induction
- Conduct and manage new employee induction for new hires in India
- Ensure induction modules are delivered consistently and effectively
- Collect and analyze feedback to enhance the experience
Learning Experience & Feedback
- Own the learner experience across all programs, ensuring engagement and relevance
- Collect, analyze, and report on learner feedback to inform program improvements
- Collaborate with facilitators and internal teams to enhance content and delivery
Training Reporting
- Periodic reports on training effectiveness, participation, and compliance
- Ensure data accuracy and support audit requirements
LMS Administration
- Manage content and user experience on the Learning Management System (LMS)
- Collaborate with internal teams to enhance LMS functionality and reporting
Stakeholder Communication
- Present program updates and insights to internal and external stakeholders
- Work with internal Communications to develop and share learning communications
Continuous Improvement
- Stay informed on L&D trends and best practices
- Actively seek feedback and contribute to the evolution of learning strategies
- Support innovation in learning design and delivery
Qualifications & Experience:
- Bachelor’s degree in Human Resources, Communications, Psychology, Education , or a related field
- Minimum of 7 years of total work experience , with at least 4 years in core L&D roles
- Experience working in a multi-regional or cross-cultural environment
- Hands-on experience with Learning Management Systems (LMS)
- Strong organizational, coordination, and stakeholder management skills
- Excellent verbal and written communication; confident presenter
- Proficiency in MS Office (Excel, PowerPoint) and data reporting tools
- Demonstrated openness to learning, feedback, and collaboration
This advertiser has chosen not to accept applicants from your region.
9