3,657 Production Assistants jobs in India
Production Support Analyst
Posted 3 days ago
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Job Description
**Responsibilities:**
+ Ensures resource gaps are addressed as a priority to avoid business service disruption.
+ Performs damage risk assessments, testing and evaluation of changes to applications and their operating environments to ensure quality is maintained.
+ Utilizes good understanding of procedures and concepts within apps development and basic knowledge of other technical areas.
+ Improves process efficiencies in support of unit objectives; recommends new work procedures.
+ Applies basic understanding of how own area integrates within apps support.
+ Makes evaluative judgments to solve problems based on analysis of factual information.
+ Resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents.
+ Ensures the quality of tasks provided by self and others on team.
+ Exchanges ideas and information in a concise and logical manner with tact and sensitivity to audience diversity.
+ Impacts the team and closely related work teams by influencing decisions through advice or facilitating services; accountable for end results.
+ Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval
+ Performs other duties and functions as assigned
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
**Qualifications:**
+ 5+ years experience in application support
+ Consistently demonstrates clear and concise written and verbal communication skills
+ Good experience in SQL, Unix
+ Banking experience in plus
+ Basic to intermediate level experience in an Apps Support role with previous people management experience
**Education:**
+ Bachelor's/University degree or equivalent experience
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**Job Family Group:**
Technology
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**Job Family:**
Applications Support
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Production Support Specialist
Posted today
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Job Description
- 5-8yrs Exp
- The candidate is supposed to have good understanding of Java and should be able to debug the code, identify the root cause, and fix the minor issues, pass on to L3 team for major changes
- The key tech skills/tools: Java / Spring boot / Microservices / SQL / Windows / Basic Linux / Shell Scripting / Service Now / Splunk / AppDynamics
Production Support Engineer
Posted 2 days ago
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Job Description
Job Title: TST support engineer – Engineer II
Location: Bangalore
Job Type: Full-Time
Experience :4+ Years
As a TST Support Engineer, you’ll ensure high availability, stability, and reliability of production systems. You’ll own incident management, automation, and continuous improvement of infrastructure and deployment processes.
Looking for SRE engineers for production support of mission critical tokenization platform. Candidate should be strong in ITSM process and hands-on with automation scripting.
Key Responsibilities
- Provide L2/L3 production support for mission-critical systems.
- Manage incidents, problems, and changes aligned with ITSM processes.
- Drive automation to improve operational efficiency.
- Collaborate with developers and cloud engineers for root-cause analysis and performance optimization.
Required Technical Skills
- Languages & Tools: Java, Python, Go, Shell scripting
- Databases: PostgreSQL, Couchbase, Oracle
- DevOps & Monitoring: Kubernetes, OpenShift, CI/CD, Splunk, ELK stack
- Cloud: Cloud networking, automation & deployment
- Others: REST Web Services, Vert.x, ServiceNow
Ideal Candidate
4–9 years of SRE / Production Support experience
Strong in ITSM, automation, and cloud technologies
Excellent troubleshooting and collaboration skills
Open to working in rotational shifts (excluding night shifts)
Production Support Engineer
Posted 2 days ago
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Job Description
mthree is seeking a Production Support Engineer to join a highly regarded Multinational Investment Bank and Financial Services Company.
Job Description:
Role: Production Support Engineer
Team: RPE
Location: Mumbai (Hybrid model with 2-3 days per week in the office)
Primary Responsibilities:
• Handle production management services including end user support, systems monitoring, incident management, problem management, plant management and event management.
• Build extensive business and application knowledge required for supporting client facing applications.
• Diagnose and resolve application issues to ensure optimal performance and usability.
• Develop automation to reduce toil, improve efficiency and eliminate customer impact.
• Provide root cause analysis with recommendations for improvements.
• Interface with Developers to drive application fixes with right business justification.
• Configure application monitors using industry standard monitoring tools, as well as developing customized monitoring solutions.
Required Skills:
• Typically, 2-4 years’ experience in a Production Support / Stability role.
• Coding/scripting skills: Python / Perl / Shell (Any Two).
• Strong debugging and problem-solving skills.
• Understanding of Distributed Systems.
• Understating of Database Concepts, SQL Queries and Database Performance.
• Experience working with application Monitoring/Alerting Tools (Splunk, Elastic Search etc.).
• Understanding of schedulers (Autosys, Control M, Comet etc.)
Production Support Engineer
Production Support Engineer
Posted 2 days ago
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Job Description
Production Support Analyst
Posted 2 days ago
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Job Description
About the Company
“Built By Active Traders, For Active Traders” , TradeZero was founded in 2015 by a team that leveraged
decades of collective operating and trading experience to build a next-generation trading platform tailored to the needs of the ever-growing community of sophisticated traders.
With its core offerings of U.S. equities, equity options, and its proprietary Short Locate Services (U.S. patent
pending), TradeZero serves both domestic and international active traders, representing a robust and growing total addressable market.
About the Team
The Production Support team works closely with our Technology and Broker Dealer teams to ensure stable
and reliable performance of our trading systems before, during, and after the trading day in a fast-paced
environment.
What You’ll Do
• Monitor production trading systems for alerts, outages, latency, and performance issues.
• Troubleshoot and resolve real-time technical issues involving order management, trade execution, and market
data feeds.
• Respond promptly to incidents and coordinate escalation with Technology and Broker Dealer teams as needed.
• Review and respond to incoming support tickets, ensuring timely and accurate resolution for users and
stakeholders.
• Review, assess, and process change tickets in accordance with change management policies, coordinating with
relevant teams to schedule and implement approved changes with minimal service disruption.
• Maintain accurate records of incidents in ticketing systems, document solutions, and create runbooks for
common problems.
• Perform root cause analyses to identify system vulnerabilities and recommend process or technical
improvements.
• Collaborate with business and technology teams to implement technical solutions and optimize system
workflows.
• Ensure compliance with IT policies, financial industry regulations, and internal SLAs for uptime and incident
resolution.
• Track and ensure successful execution of start-of-day and end-of-day batch jobs or scheduled
processes that support trading and operational workflows.
• Participate actively in shift turnovers by documenting, tracking, and communicating ongoing incidents,
unresolved tickets, and important operational updates to ensure seamless handoffs between shifts.
• Write, develop, and maintain clear support documentation, FAQs, and troubleshooting guides for
client service teams and internal stakeholders to facilitate faster issue resolution and improved user
support.
Skills and Experience
• Bachelor’s degree in Computer Science, Information Systems, Finance, Engineering, or related field.
• 1+ years of total IT experience supporting mission-critical financial services applications, preferably in
equities trading.
• Solid understanding of Windows and Linux environments, scripting (Python, Bash, Powershell), and
SQL/SSMS for troubleshooting and automation tasks.
• Familiarity with trading systems, FIX protocol, OMS/EMS platforms, and network concepts.
• Experience with system monitoring/observability tools (Grafana, LogicMonitor), incident management,
documentation (Confluence), work tracking (Freshservice, Jira) and ITIL-based workflows a plus.
What does it take to be successful in this role?
• Experience providing support for clients in a financial services environment.
• Strong analytical, problem-solving, communication, and collaboration skills with the ability to work under
pressure.
• Customer service perspective and delivery mindset.
• Identifying and advocating for process improvement.
• Ability to thrive in a fast paced, start-up environment and the ability to coordinate effectively across
geographically dispersed teams.
• Self-starter, results driven individual with a proven track record.
• Comfortable with navigating ambiguity and translating it to impactful results.
What are some skills to make you stand out?
• Familiarity with creating and debugging Docker containers running in Kubernetes.
• Experience with trading strategies for securities, options, and trading platforms.
• Demonstrated flexibility in providing different types of technical support.
Company Benefits:
• Health Insurance
• Competitive Salary
• Paid Time Off
Production Support Engineer
Posted 2 days ago
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Job Description
Required Skills & Qualifications:
- Experience:
- 3-4 years of experience in an application support, technical support.
- Prior experience in the banking, financial services, or lending industry is highly desirable.
- Technical Skills:
- Basic to intermediate proficiency in SQL for querying and analyzing data.
- Familiarity with relational databases (e.g., Oracle, SQL Server).
- Experience with a ticketing system like JIRA .
- Basic understanding of application logs and monitoring tools.
- Experience with integration technologies (SOAP/REST etc.)
- Experience with relational databases such as MySQL, PostgreSQL, or Oracle.
- Familiarity with version control tools (Git, GitHub/Bitbucket).
- Strong analytical, problem-solving, and communication skills.
- Excellent communication and teamwork abilities.
- Solid understanding of InfoSec principles, secure coding practices, and vulnerability management.
- Experience with CI/CD pipelines and integrating security checks.
- Work closely with DevOps, QA, and InfoSec teams to ensure secure software delivery pipelines.
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