7,226 Production Assistants jobs in India

ob Summary:

We are looking for reliable Factory Workers to join our production team. You will help operate machines, assemble products, and maintain a clean and safe workspace.

Key Responsibilities:

• Operate machines and equipment
• Assemble and pack products
• Perform basic quality checks
• Keep the work area clean and safe

Qualifications:

• Ability to follow instructions and work in a team
• Physically fit and able to do manual tasks

Job Types: Full-time, Fresher

Pay: ₹13, ₹13,500.00 per month

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Provident Fund

Work Location: In person

Support Lead - Production Support (Healthcare Platform)

Experience Level: 15+ Years

Employment Type: Full-Time

About the Role:

We are seeking a proactive and technically adept Support Lead Production support to oversee customer support operations for our enterprise-grade B2B platform serving healthcare clients. This role is pivotal in managing escalations, driving resolution of complex issues, and ensuring a seamless post-implementation experience. You will work closely with implementation, engineering, and product teams to deliver exceptional customer satisfaction in a regulated, mission-critical environment.

Key Responsibilities:

• Lead the technical support function for enterprise healthcare clients using our SaaS platform.
• Build and lead a scalable customer support function, starting with hands-on support and evolving into team leadership
• Own all aspects of post-implementation support for enterprise healthcare clients, including Tier 1–3 support
• Define and implement support processes, SLAs, runbooks, escalation workflows, and knowledge base content
• Act as the primary point of contact for critical client issues, managing communications and resolutions
• Collaborate with Implementation Technical Leaders to ensure smooth handoff from onboarding to support
• Work closely with engineering teams to triage, troubleshoot, and resolve platform issues
• Develop and maintain support playbooks, runbooks, and knowledge base articles
• Monitor support metrics (e.g., response time, resolution time, CSAT) and drive continuous improvement
• Ensure compliance with healthcare data regulations (e.g., HIPAA) in all support processes
• Coordinate incident response, root cause analysis, and postmortems for critical issues
• Mentor and guide support engineers and specialists, fostering a culture of ownership and excellence
• Provide feedback to product and engineering teams based on recurring issues and customer pain points
• Hire, mentor, and manage a team of support engineers and specialists as the function grows
• Drive the adoption of tools and systems (e.g., ticketing, observability, CRM) that support scale and efficiency

Required Skills & Qualifications:

• 15+ years of experience in technical support, customer success, or solution engineering roles
• Strong understanding of .NET-based platforms, SQL Server, and Azure cloud services
• Proven ability to manage high-pressure escalations and communicate effectively with stakeholders
• Experience with support ticketing systems (e.g., Zendesk, Freshdesk, Jira Service Management)
• Strong analytical and troubleshooting skills, with a customer-first mindset
• Ability to work cross-functionally and influence without direct authority
• Strong customer empathy and a track record of building trust and satisfaction with enterprise clients

Nice to Have:

• Exposure to Databricks, feature flagging tools (e.g., Flagsmith), and observability platforms
• Experience with legacy system support and migration-related troubleshooting
• Familiarity with frontend technologies like Angular for UI-level issue resolution
• Knowledge of incident management frameworks (e.g., ITIL, SRE practices)
• Familiarity with healthcare IT standards (e.g., HL7, FHIR) and data privacy regulations
• Contributions to support documentation, community forums, or technical blogs

To support our extraordinary teams who build great products and contribute to our growth, were looking to hire Consultant – IT who is based out of in Chennai location reporting to Manager & the role involves,

What a typical day looks like:

• Take ownership of user problems and be proactive when dealing with user issues.
• Monitor all alerts and report any issue that may significantly impact the business.
• Monitoring, analyzing, troubleshooting problems, providing code fixes and testing
• Create/develop/utilize application monitoring solutions to enhance application availability and performance in production
• Conduct root-cause analysis as and when needed and propose a corrective action plan
• Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal teams
• Responsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records
• Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
• Ensure on-time delivery of all assigned tasks – incidents, problem tickets, etc.
• Adhere to the defined support delivery process/guidelines like Problem
• Management, Incident Management, Change Management, SLA Compliance, Productivity, other application goals, etc.
• Identify and learn more about the software used/ supported by the organization.
• Develop/propose innovative approaches on process improvements & automation possibilities
• Work independently to be able to communicate effectively with users, and development and support teams during downtimes and when there are questions or issues to be addressed
• Need to work with Shift members and ensure KPI are met within team as well as team.
• Need to work on automation and ticket reduction
• Need to collaborate with stakeholders and ensure there is bug free system is available for end users

The experience we're looking to add to our team:

• Qualifications: Bachelor's or Master's in Engineering
• Overall 7 to 10 years experience in production support area (L2 and L3 Support)
• Strong Knowledge in SQL, SSIS / SSRS.
• Intermediate knowledge in Dot Net
• Data Management/ETL projects
• Ability to lead the efficiency improvement ideas and provide required leadership to the team for the same
• Exhibit a strong sense of urgency for high severity incidents
• Highly motivated and eager to be part of the Systems team
• Interest in display technology
• A passion for finding root cause of problems, even when process is tedious
• Basic ability to edit dot net scripts a plus
• Ready to work in rotational shift and shift timings will be  7am to 4pm & 2 PM to 11pm & 10:30 PM to 7:30 AM also weekend shift (monthly once).
• Strong communication, presentation and writing skills.

4+ years in Production Support with SQL, Unix/Linux, Shell scripting, job monitoring tools, ITIL, and log troubleshooting. Role involves L1/L2/L3 support for business-critical applications. First round online, second round face-to-face.

Dear Candidate,

Greetings from C-Edge Technologies,

Roles and Responsibilities

• Provide production support for banking applications, ensuring timely resolution of issues and minimal downtime.
• Troubleshoot technical problems using Linux/Unix commands and SQL queries.
• Collaborate with development teams to resolve application defects and improve overall system performance.

Desired Candidate Profile

• 0-1 year of experience in Production Support or related field (Banking domain preferred).
• B.E. /B.Tech/BCA / M. Sc./ M.Tech/ MCA in Computer Science/ Information Technology

• Strong understanding of Linux/Unix operating systems and ability to troubleshoot basic issues using command-line tools.

• Candidate should be comfortable for daily work from office in 24/7 shifts.

• Candidates can attend interview only when they have received Interview Call Letter.

• If interested, share your updated resume on

• Provide L2/L3 production support for critical business applications, ensuring uptime, reliability, and performance.
• Monitor, triage, and resolve incidents within defined SLAs; perform root cause analysis (RCA) and implement permanent fixes.

Health insurance

Candidates need 4+ years in production support with SQL, Unix/Linux, shell scripting, job monitoring tools, ITIL, and log troubleshooting skills. The first round will be conducted online, followed by a face-to-face second round.