1,031 Production Support jobs in India

EverAI Labs , a group company of Everise Inc., is an upcoming startup in the customer service industry, dedicated to enhancing operational efficiency and workforce development through innovative automation solutions. We are developing a comprehensive set of platforms that focuses on using the latest technology to enable our clients deliver better and faster customer experience.

We are seeking for experienced SRE/Production Support Engineer to join our dynamic team and ensure the seamless operation of our EverAI Suite products. In this role, you will provide 24/7 production support, troubleshoot issues, monitor system performance, and collaborate with development teams to maintain high availability and reliability. This position is ideal for problem-solvers who thrive in fast-paced environments and are passionate about AI technologies.

Key Responsibilities

• Monitor production environments for EverAI Suite products (EverAI Simulator, EverAI Recruiter, and EverAI Knowledgeminer) using tools like Splunk, Prometheus, Grafana, ELK Stack, or similar monitoring systems.
• Respond to incidents, alerts, and user-reported issues in a timely manner, performing root cause analysis and implementing fixes or workarounds.
• Collaborate with cross-functional teams (development, QA, and operations) to resolve complex production problems and prevent recurrence.
• Maintain and update documentation for support processes, troubleshooting guides, and knowledge bases.
• Perform routine maintenance tasks, such as patching, scaling resources, and optimizes performance in cloud-based infrastructures (e.g., AWS, Azure, or GCP).
• Participate in on-call rotations to provide after-hours support and ensure SLAs are met.
• Analyze logs, metrics, and traces to identify trends, potential bottlenecks, and areas for improvement.
• Assist in deployment activities, including CI/CD pipeline support and rollback procedures.
• Contribute to continuous improvement initiatives, such as automating support tasks and enhancing monitoring capabilities.

Required Qualifications

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field (or equivalent experience).
• 3+ years of experience in production support, DevOps, or site reliability engineering (SRE) roles.
• Strong troubleshooting skills with experience in debugging distributed systems, APIs, and microservices architectures.
• Proficiency in scripting languages such as Python, Bash, or PowerShell for automation.
• Hands-on experience with cloud platforms (AWS, Azure, GCP) and containerization tools (Docker, Kubernetes).
• Familiarity with monitoring and logging tools (e.g., Splunk, Datadog, New Relic).
• Knowledge of databases (SQL/NoSQL) and networking concepts.
• Excellent communication skills, with the ability to explain technical issues to non-technical stakeholders.
• Ability to work in a shift-based or on-call environment.

Preferred Qualifications

• Experience supporting AI/ML-based products or SaaS platforms.
• Certifications such as AWS Certified DevOps Engineer, Google Cloud Professional SRE, or equivalent.
• Familiarity with incident management frameworks (e.g., ITIL) and tools like PagerDuty or Jira.
• Strong problem-solving mindset with a proactive approach to preventing issues.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Qualifications

• Ability to independently assist in production logs analysis, identify root cause and suggest or implement fixes for the same along with the operations, COB or the L3 Teams
• Excellent prior experience in production support projects using Temenos T24 for retail and commercial banking including TPH/FT modules
• Good experience in various Temenos modules including Accounts, Delivery, FT and other key modules used for Accounts, Lending, GL, Payments, Reporting
• Ability to ensure that all tickets are closed within SLA and no escalations
• To understand the infosec processes in place and follow them without any deviations
• Excellent communication and proactive reach out
• Strong Client Facing Skills

Must Have Skills (Top 3 skills only)

• Temenos T24 Core Banking Application support experience (Run the Bank)
• Strong understanding of T24 architecture and modules.
• Ability to manage multiple tasks, prioritize and report methodically and work independently

Nice to have skills (Top 2 only)

• Stay up-to-date with T24 technology trends and industry best practices.
• Contribute to the development of T24 solution standards and frameworks.

• Project Description:
• ITT (Investment Trading Technology) team supports T&M (Treasury and Markets) and is looking for the right individual to support Murex 3.1 applications. Murex is one of the leading applications in the areas of global trading, risk management, and trade processing, and we using it across asset classes, Front to Risk to Back in a setup with multiple production environments and grids, connections to many upstream and downstream systems.
• This challenging role provides a unique opportunity to support a community of hundreds of regional users belonging to Front-Office, Operations, Finance, Credit & Market Risk, and Limits Management. In this dynamic environment, the team will also strive to improve the system stability through continuous improvement and participate in the ambitious pipeline of projects.
• Responsibilities:
• • Resolve production incidents in a smooth and timely manner with minimal impact to business.
• • Put in controls and checks in place to monitor and smooth the functioning of production systems.
• • Investigate and understand the cause of defects raised.
• • Stakeholder relationships across all groups within the Bank, ensuring alignment with common objectives and fulfillment of criteria and requirements across the various businesses and units.
• • Member of the development/ implementation team (including offshore) working on assigned tasks, projects, and it initiatives.
• • Interacts with members and other functional teams, including members of the offshore team.
• • Work with team members participating in shadowing and training activities.
• • Adhere to information controls and security frameworks/ procedures, including change and incident management process.
• • Provide general administrative support to the team, including meetings, knowledge transfer, and activity reporting.
• • You are expected to work in extended hours (shifts & weekends) on a need basis.
• • Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices.
• • Day-to-day delivery and support of key treasury systems/initiatives.
• • Work efficiently and prioritize system enhancement/upgrades.
• Mandatory Skills Description:
• Overall 1 to 4 years of experience in Banking application L1 production support.
• • First-hand experience with Unix and SQL.
• • Exposure to production monitoring.
• • Superior technical, analytical, and communication capabilities.
• • Current on new technology, standards, protocols, and tools in areas relevant to the rapidly changing digital environment.
• • Well-versed in digital technologies, automation, environment support, and key technology/vendor solutions.
• • Exposure to capital market experience.
• Nice-to-Have Skills Description:
• • Good verbal & written communication skills.

• 5-8yrs Exp
• The candidate is supposed to have good understanding of Java and should be able to debug the code, identify the root cause, and fix the minor issues, pass on to L3 team for major changes
• The key tech skills/tools: Java / Spring boot / Microservices / SQL / Windows / Basic Linux / Shell Scripting / Service Now / Splunk / AppDynamics

Job Title: TST support engineer – Engineer II

Location: Bangalore

Job Type: Full-Time

Experience :4+ Years

As a TST Support Engineer, you’ll ensure high availability, stability, and reliability of production systems. You’ll own incident management, automation, and continuous improvement of infrastructure and deployment processes.

Looking for SRE engineers for production support of mission critical tokenization platform. Candidate should be strong in ITSM process and hands-on with automation scripting.

Key Responsibilities

• Provide L2/L3 production support for mission-critical systems.
• Manage incidents, problems, and changes aligned with ITSM processes.
• Drive automation to improve operational efficiency.
• Collaborate with developers and cloud engineers for root-cause analysis and performance optimization.

Required Technical Skills

• Languages & Tools: Java, Python, Go, Shell scripting
• Databases: PostgreSQL, Couchbase, Oracle
• DevOps & Monitoring: Kubernetes, OpenShift, CI/CD, Splunk, ELK stack
• Cloud: Cloud networking, automation & deployment
• Others: REST Web Services, Vert.x, ServiceNow

Ideal Candidate

4–9 years of SRE / Production Support experience

Strong in ITSM, automation, and cloud technologies

Excellent troubleshooting and collaboration skills

Open to working in rotational shifts (excluding night shifts)

Required Skills & Qualifications:

• Experience:
• 3-4 years of experience in an application support, technical support.
• Prior experience in the banking, financial services, or lending industry is highly desirable.

• Technical Skills:
• Basic to intermediate proficiency in SQL for querying and analyzing data.
• Familiarity with relational databases (e.g., Oracle, SQL Server).
• Experience with a ticketing system like JIRA .
• Basic understanding of application logs and monitoring tools.
• Experience with integration technologies (SOAP/REST etc.)
• Experience with relational databases such as MySQL, PostgreSQL, or Oracle.
• Familiarity with version control tools (Git, GitHub/Bitbucket).
• Strong analytical, problem-solving, and communication skills.
• Excellent communication and teamwork abilities.
• Solid understanding of InfoSec principles, secure coding practices, and vulnerability management.
• Experience with CI/CD pipelines and integrating security checks.
• Work closely with DevOps, QA, and InfoSec teams to ensure secure software delivery pipelines.

mthree is seeking a Production Support Engineer to join a highly regarded Multinational Investment Bank and Financial Services Company.

Job Description:

Role: Production Support Engineer

Team: RPE

Location: Mumbai (Hybrid model with 2-3 days per week in the office)

Primary Responsibilities:

• Handle production management services including end user support, systems monitoring, incident management, problem management, plant management and event management.

• Build extensive business and application knowledge required for supporting client facing applications.

• Diagnose and resolve application issues to ensure optimal performance and usability.

• Develop automation to reduce toil, improve efficiency and eliminate customer impact.

• Provide root cause analysis with recommendations for improvements.

• Interface with Developers to drive application fixes with right business justification.

• Configure application monitors using industry standard monitoring tools, as well as developing customized monitoring solutions.

Required Skills:

• Typically, 2-4 years’ experience in a Production Support / Stability role.

• Coding/scripting skills: Python / Perl / Shell (Any Two).

• Strong debugging and problem-solving skills.

• Understanding of Distributed Systems.

• Understating of Database Concepts, SQL Queries and Database Performance.

• Experience working with application Monitoring/Alerting Tools (Splunk, Elastic Search etc.).

• Understanding of schedulers (Autosys, Control M, Comet etc.)

Production Support Engineer

We are seeking a highly motivated and experienced Production Support Manager to join our dynamic team. In this critical role, you will be responsible for overseeing the day-to-day operations of our production environment, ensuring smooth and uninterrupted service delivery to our customers. You will lead a team of support engineers, providing guidance, mentorship, and technical expertise.

• Oversee Production Support Operations:
• Lead and manage a team of support engineers, providing guidance, mentorship, and technical expertise.
• Monitor and analyze system performance, proactively identifying and resolving potential issues.
• Ensure timely response and resolution of production incidents and outages.
• Implement and maintain robust incident management and escalation procedures.
• Conduct regular system audits and performance reviews to identify areas for improvement.
• Capacity Planning and Resource Management:
• Plan and manage system capacity to meet current and future business demands.
• Optimize resource utilization to maximize system efficiency and cost-effectiveness.
• Proactively identify and address resource bottlenecks.
• Incident Management and Resolution:
• Lead incident response and resolution efforts, ensuring timely communication and coordination with stakeholders.
• Conduct post-incident reviews to identify root causes and implement corrective actions.
• Develop and maintain comprehensive documentation of incident response procedures.
• Service Level Agreement (SLA) Management:
• Monitor and track key performance indicators (KPIs) related to service availability, response times, and resolution times.
• Ensure compliance with service level agreements (SLAs) and customer expectations.
• Proactively identify and address any potential SLA violations.
• Team Leadership and Development:
• Recruit, hire, and train high-performing support engineers.
• Foster a positive and collaborative team environment.
• Provide ongoing professional development opportunities for team members.
• Conduct performance reviews and provide constructive feedback.
• Continuous Improvement:
• Identify and implement process improvements to enhance operational efficiency and effectiveness.
• Stay abreast of emerging technologies and industry best practices.
• Drive innovation and continuous improvement within the support team.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 12+ years of experience in production support, with at least 5 years in a leadership role.
• Strong understanding of IT infrastructure, including servers, networks, databases, and applications.
• Experience with cloud computing platforms (e.g., AWS, Azure, GCP) is a plus.
• Proven ability to lead and mentor a high-performing team.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong analytical and troubleshooting skills.
• Ability to work independently and as part of a team.
• Experience with ITIL or other IT service management frameworks is a plus.
• Strong understanding of incident management and change management processes.

We are looking for a talented production support staff/computer operator to monitor and control our computer systems. As a production support staff, you will be responsible for handling the operation and following the defined processes to make sure the tasks are completed on time with the highest required quality.

To ensure success as a production support staff, you should have a strong working knowledge of computer software systems, excellent problem-solving skills, and be able to work quickly in high-pressure situations.