899 Professional Services jobs in India

As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

If you want to make the world a safer place – you belong with us.

Major Responsibilities

• Work as a designated Professional Services Consultant under the Check point India Services team
• Deliver on-site and remote consulting services (design, implementation, optimization, audit, pre-sales, training etc)
• Be the expert in the use of Check Point products and assist customers to see the best ROI from Check Point product an services
• Setup labs and validate the design, migration procedure as per the project requirements
• Review and break down technical workflow in accordance to the project timeline
• Timely and proactive communication with customers, internal stakeholders throughout the project life cycle
• Educate clients, partners on design, deployment and operation best practices in relation to specific business industry
• Technical writing and PowerPoint presentation creation based on the project needs
• Manage customer expectations in terms of projects schedule and delivery quality
• Manage multiple client engagements simultaneously
• Collaborate and work with Check point internal teams and partner relationships
• Keep accurate daily records of project billable and non-billable time

Desired Background

• 7-10 years of relevant experience
• Experience with IT network design, implementation, consulting on security products
• Strong exposure in Check point VSX, Provider-1, 61K Firewall and other network security products
• Exposure in customer facing roles – consulting and pre-sales
• Extensive troubleshooting skills
• Very strong in Linux and Unix based OS
• Willingness to learn new technologies, self-learner
• Good to have experience in providing trainings
• Experience with check point products deployment – advantage
• Check point CCSM certification – advantage

Position: Professional Services Consultant

Description: This is an exciting opportunity to work with SmartStream’s latest products, being responsible for the design, installation, configuration, and training necessary to deliver client solutions. You will be responsible for the design and delivery of solutions across all client projects, simultaneously managing your time effectively to ensure the success of multiple projects. The role could involve a commitment to spend extended periods at the client sites as and when required. Job Responsibilities:

• Responsible for the development and configuration of solutions, utilising the SmartStream application suite to support, enhance and develop the platforms.

• Responsible for solution configuration, and implementation, working with users, and project teams to design and implement custom/bespoke solutions.

• Responsible for troubleshooting environments, data controls, and operational issues. • Responsible for creating and maintaining project documentation to ensure knowledge accessibility. • Responsible for implementing the requirements noted in Project and Solution Design Documents.

• Accountable for accurately tracking efforts in a project tracking software.

• Accountable for reporting project status, customer concerns, and perceived risks on a timely basis.

• Responsible for informing the client and project manager of changes to scope and documenting with sufficient detail to allow for estimation and future implementation.

Key Skills:

• Strong understanding and working knowledge of PCs and Windows software e.g. MS Office, MS Project, etc.

• Previous experience or knowledge of the following Operating Systems e.g. UNIX, LINUX, Windows.

• A good understanding and hands-on experience with at least one SmartStream product and/or 3rd party solutions such as Kubernetes, Camel, Kafka, OpenShift, Docker

• Knowledgeable of a RDBMS in particular of Oracle, SQL Server.

• Database tuning experience and Mongo DB knowledge are good to have and will be given preference.

• Knowledgeable of SQL and JAVA coding.

• Knowledgeable of financial messaging

• Knowledgeable on Transformer Tool.

• Analytical skills to analyse data, complete research, diagnose and solve business and technical problems.

• Excellent communication skills to clearly explain complicated business concepts (in English).

• Competent knowledge of the process to be followed for a software implementation.

• Demonstrated ability to work in a fast-paced, deadline-driven environment.

• Demonstrated excellence in a variety of competencies including teamwork/collaboration, analytical thinking, communication and influencing skills, and technical expertise.

• Ability to work effectively with changing priorities and with multiple projects.

• Ability to be precise and attentive to detail.

• Ability to work with minimal supervision.

• Willingness to work on client sites and travel as necessary.

• Excellent English language skills, both written and verbal.

Desirable Skills:

• Experience in working in the Financial Services industry with a focus on reconciliations, middle and back-office trade process management, exception management, fails management, and reference data management for Broker/Dealers, Custodians, or Investment Managers.

• Detailed knowledge of financial messages and processes:

• An understanding of Reconciliations, Trade Processing, Trade Validation & Enrichment, Settlement Processing, CSD, SWIFT, Manual, Trade Confirmations, Local and Central Matching, FX Trade Processing, Knowledge of CLS, Cross Border Processing Scenarios, Local CSD and Exchange market practices knowledge, SMPG Rules, SIA STP Best Practices, ISITC Best Practices, ISO 15022, ISO 20022, Payment Processing, ACH, Netting, SWIFT, Correspondent Banking, Accounting & Balancing, End of Day Reporting, Reference Data Management

• Previous experience in workflow/business process management

• Previous experience working with generic reconciliation solutions

• Previous experience working with any of any product sets in the following areas: Financial Messaging, Settlement Accounting, Reference Data Management, Payments Processing, OMS, FX Processing Platforms

• Advanced knowledge of Financial Institutions' business requirements and business practices

• Ability to assist with functional requirements and convert those requirements into a technical design using the SmartStream product set

• Previous experience as a Business Analyst (BA) with skills such as Data Analysis, Business Intelligence (BI) Tools, Requirements Management, Agile Methodologies

• Java Programming ability for use in producing custom controls and Pre-processor codes

• Must be able to always project a confident and professional image when dealing with customers and manage their expectations

• Good level of presentation skills that display both confidence and professionalism to the customer

• Experience in Project Management skill set; experience in contributing to complex and critical projects on time and within budget. Management of cross-cultural teams and the ability to work with on-site/off-site teams would be an advantage.

• A good working knowledge of the following business areas: o Front and back office experience, international payments area experience, understanding of the internal accounts reconciliation procedure, S.W.I.F.T, ISITC standards, FIX standards, processing requirements for RVP/FOP/Derivatives, Money Markets, Equities, fixed income, and Unit Trust / Mutual Fund Trades, cancel/amend processing and its impact on downstream systems, knowledge of working procedures in operations, ability to analyze business process bottlenecks, relationship of the process to the technology environment, impact of automation and ability to perform process re

Professional Services Manager

Job Description

Position Overview:

We are looking to add to our team a Professional Services Manager who will have a strong background in managing IAM Projects / Hybrid Cloud Solutions from start to finish. In this role, you will manage and mentor a Team of Architects, PMs, and Implementation Engineers/Developers. You will own client and partner relationships and be responsible for daily/weekly communication for key stakeholders throughout implementations. You will manage and work collaboratively with subject matter experts at Tuebora to support our clients and partners through their onboarding experience, as well as assist in the recommendation of tools and development of new processes to enable team to delight our Customers and meet set KPIs.

What you will do:

PS Manager

• Hire, inspire, mentor and grow people within PS organization including delivering annual performance appraisals
• Day to day people management of Implementation Engineers, Architects, PMs, QA Testing resources
• Responsible for project resource planning, cadence on following processes, developing artifacts, meeting/exceeding KPIs around budget, timeline, quality, profitability and staffing
• Coordinate with cross-functional teams, focused on delivering new or upgraded existing services, product defect resolution and high priority enhancement requests
• Oversight and understanding of all projects that team is delivering from inception to completion (or transition), including tracking and evaluation of project performance
• Serves as an Escalation Point for Project Managers
• Monitor and track project plans for all projects that includes follow-up on deliverables and action items to ensure they are completed on time, within budget, and with high quality
• Provide proactive weekly communication to customers and internal stakeholders regarding project status, issues, risks
• Work with cross-functional teams to define framework for scoping non-standard requests, determining client communication strategies, and setting scope of service to drive an exceptional customer experience
• Support Sales team in managing RFP/POCs responses and assisting with development of prospect-facing materials

You’ll be successful in this role if you have:

• 3+ years of demonstrated ability in implementing and running technical/process projects
• Can demonstrate with data analytics current status on projects, areas of concern, project risks, and recommendations
• Have 5+ years’ experience managing a highly productive teams of Architects, Implementation Engineers and Project Managers
• Past experience as an Architect, Technical PM or IE in IAM Space. 5+ years’ experience in one or more of those roles involving IAM projects.
• Full understanding of the nuances of delivery from all angles. Ideally have background in IAM Vendor/IAM Services.
• Ability to speak and connect with both technical and business personnel, at all levels
• Created project plans, managed risks and delivery of mid (10,000 user-base) to large (100K+ user-base) IAM deployments
• Experienced with IAM processes, mapping customer pain-points to vendor solutions
• Identify, evaluate and lead teams through prioritization of activities
• Demonstrated success with process driven programs – scrums, metrics, checklists, repeatable methodologies, project post-mortems, etc
• Customer focused with Customer Success top of mind
• Excellent written and verbal communication skills
• Demonstrated ability to deliver artifacts such as Requirements, Architecture, Design, Testing, etc.
• Start-up mentality with wearing multiple hats and doing what it takes to drive Customer Success

Desired:

• Preferably has managed IAM cloud deployment projects in past
• Preferably has implemented Cloud (AWS/Azure or other) deployments

If you love solutioning for enterprise Clients and want to change the way work…works? This is your moment.

We're looking for a CCaaS Application Architect to be a pivotal part of our client's success. In this role, you will cultivate strong relationships with clients, gaining a deep understanding of their unique business and technical needs. Your expertise in Contact Center solutions and technical design will be vital in designing and engineering innovative solutions that effectively leverage our AI tools and integrate seamlessly with clients' CRM systems. Your Contact Center experience, combined with solid experience in Web Services technologies and languages such as JavaScript, HTTPS, SOAP, XML, JSON, WSDL, REST/Web Sockets, Security Protocols, and Networking, will enable you to communicate with internal and external stakeholders effectively.

As a recognized Subject Matter Expert (SME), you'll adeptly bridge the gap between technical and non-technical stakeholders, clearly articulating the operational impacts of technology decisions and their significance to business outcomes. You'll be responsible for managing key project initiatives, addressing digital transformation goals, and aligning with critical business priorities.

This critical position demands a deep understanding of enterprise architecture and development methodologies. You'll actively contribute to solutions, leveraging your expertise to tackle and resolve complex issues and process flows .

We’re as proud of our working environment as we are of our market success. You’ll find all the training, opportunity, and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!

RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We’re not just changing the nature of communication and teamwork. We’re winning, together.

To succeed in this role you must have experience in:

TECHNICAL

• Bachelor’s degree in computer science, IT, Engineering or equivalent experience.
• 10+ years of experience with a minimum 5 years in an Architecture or Customer Engagement Consulting role
• Expertise in industry-leading contact center technologies
• Enterprise ACD, CTI, and IVR experience delivering multichannel solutions.
• Expertise in designing sophisticated and comprehensive Outbound dialers.
• Detailed understanding of one or more CRM applications
• Possesses a strong technical acumen in technical business solutions
• Strong Ability to communicate technically, problem-solve, and manage critical conversations
• Advanced ability to facilitate technical and business discussions
• Ability to discover and document customer outcomes and software requirements
• Consult on process, data, and object modeling in various application types and database environments.
• A solid understanding of B2B integrations, software, and integration design patterns.
• Software application development skills with experience using API RESTful / SOAP web services for application integrations and languages such as JavaScript, HTTPS, SOAP, XML, JSON, WSDL, REST/Web Sockets, Security Protocols, and Networking, will enable you to communicate with internal and external stakeholders effectively.
• Technical Expertise & Solution Delivery:

○ Provide expert-level knowledge in UCaaS and CCaaS, including IVR systems, email integrations, API integrations with CRM, and call flow design.

○ Understand Contact Center reporting, analytics, Quality Management, and Workforce Management solutions.

○ Provide technical guidance to PS Project. Provide technical guidance to PS Project Managers, Engineers, and customers.

○ Oversee the planning, design, and implementation of Contact Center projects, including Business Requirements Documents (BRDs).

• Ability to create and document a process flow diagrams
• Knowledge of all phases of SLDC, support of large-scale, business-centric, and process-based applications

BUSINESS

• Experience across multiple industry verticals
• Ability to establish and maintain strong customer relationships and to influence others to move toward a common vision or goal
• Track record of high customer satisfaction with technical aspect of projects or unique deep subject matter expertise in one or more disciplines
• Experience consulting with customers to perform an initial assessment, understand and document business objectives, discuss goals and strategize on how the contact center solution can be deployed to address customer needs
• Strong interpersonal writing, editing and presentation skills

BONUS EXPERIENCE:

• Contact center operational experience and understanding of contact center metrics and their analysis to identify improvement opportunity
• Previous experience with contact center workforce management, quality management or analytics systems
• In-depth knowledge of Telephony fundamentals including Carrier features, SIP, WebRTC
• InContact/CXOne experience, providing technical configuration for IVR specific to CXone Studio programming

If you love solutioning for enterprise Clients and want to change the way work…works? This is your moment.

We're looking for a CCaaS Application Architect to be a pivotal part of our client's success. In this role, you will cultivate strong relationships with clients, gaining a deep understanding of their unique business and technical needs. Your expertise in Contact Center solutions and technical design will be vital in designing and engineering innovative solutions that effectively leverage our AI tools and integrate seamlessly with clients' CRM systems. Your Contact Center experience, combined with solid experience in Web Services technologies and languages such as JavaScript, HTTPS, SOAP, XML, JSON, WSDL, REST/Web Sockets, Security Protocols, and Networking, will enable you to communicate with internal and external stakeholders effectively.

As a recognized Subject Matter Expert (SME), you'll adeptly bridge the gap between technical and non-technical stakeholders, clearly articulating the operational impacts of technology decisions and their significance to business outcomes. You'll be responsible for managing key project initiatives, addressing digital transformation goals, and aligning with critical business priorities.

This critical position demands a deep understanding of enterprise architecture and development methodologies. You'll actively contribute to solutions, leveraging your expertise to tackle and resolve complex issues and process flows .

We’re as proud of our working environment as we are of our market success. You’ll find all the training, opportunity, and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!

RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We’re not just changing the nature of communication and teamwork. We’re winning, together.

To succeed in this role you must have experience in:

TECHNICAL

• Bachelor’s degree in computer science, IT, Engineering or equivalent experience.
• 10+ years of experience with a minimum 5 years in an Architecture or Customer Engagement Consulting role
• Expertise in industry-leading contact center technologies
• Enterprise ACD, CTI, and IVR experience delivering multichannel solutions.
• Expertise in designing sophisticated and comprehensive Outbound dialers.
• Detailed understanding of one or more CRM applications
• Possesses a strong technical acumen in technical business solutions
• Strong Ability to communicate technically, problem-solve, and manage critical conversations
• Advanced ability to facilitate technical and business discussions
• Ability to discover and document customer outcomes and software requirements
• Consult on process, data, and object modeling in various application types and database environments.
• A solid understanding of B2B integrations, software, and integration design patterns.
• Software application development skills with experience using API RESTful / SOAP web services for application integrations and languages such as JavaScript, HTTPS, SOAP, XML, JSON, WSDL, REST/Web Sockets, Security Protocols, and Networking, will enable you to communicate with internal and external stakeholders effectively.
• Technical Expertise & Solution Delivery:

○ Provide expert-level knowledge in UCaaS and CCaaS, including IVR systems, email integrations, API integrations with CRM, and call flow design.

○ Understand Contact Center reporting, analytics, Quality Management, and Workforce Management solutions.

○ Provide technical guidance to PS Project. Provide technical guidance to PS Project Managers, Engineers, and customers.

○ Oversee the planning, design, and implementation of Contact Center projects, including Business Requirements Documents (BRDs).

• Ability to create and document a process flow diagrams
• Knowledge of all phases of SLDC, support of large-scale, business-centric, and process-based applications

BUSINESS

• Experience across multiple industry verticals
• Ability to establish and maintain strong customer relationships and to influence others to move toward a common vision or goal
• Track record of high customer satisfaction with technical aspect of projects or unique deep subject matter expertise in one or more disciplines
• Experience consulting with customers to perform an initial assessment, understand and document business objectives, discuss goals and strategize on how the contact center solution can be deployed to address customer needs
• Strong interpersonal writing, editing and presentation skills

BONUS EXPERIENCE:

• Contact center operational experience and understanding of contact center metrics and their analysis to identify improvement opportunity
• Previous experience with contact center workforce management, quality management or analytics systems
• In-depth knowledge of Telephony fundamentals including Carrier features, SIP, WebRTC
• InContact/CXOne experience, providing technical configuration for IVR specific to CXone Studio programming