924 Professional Services jobs in India

**Job Summary**
The Professional Services Engineer (PSE) in our Global Services Solutions Centre provides post-sales technical expertise during the installation, implementation, migration and maintenance of company products. This individual may be involved in implementing detailed customer installation requirements, as well as ensuring that client's needs have been met and that the product/solution is fully functioning according to specification. The PSE provides follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.
**Job Requirements**
- Requires high level understanding of the NetApp portfolio of products and advanced knowledge of ONTAP.
- Strong understanding of Storage protocols and technologies (CIFS, NFS, S3, iSCSI, Fibre Channel switching and networks)
- Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies (Snapshots, controller failover, provisioning, deduplication, cloning, SnapMirror, IntelliSnap, WORM ) including administration and troubleshooting.
- Intermediate knowledge of performance troubleshooting ( To identify and isolate layers performance related issues )
- Data protection knowledge( SnapMirror , SVM-DR & SM- BC), possessing the ability to manually create jobs and manage them.
- An advanced level knowledge of several migration related products/technologies such as 7MTT, FLI, XCP, Blue XP copy & sync, DataDobi, Robocopy, and secure copy/Storage-X to successfully complete configuration, execution and troubleshooting of migration jobs.
- Proficient with SAN and host-based migration methodology such as LVM, ASM, DAG, Storage-V-Motion
- Basic understanding of object dataset and unstructured data migration.
- Possess the ability to work at the direction of PM's, as well as often self-manage engagements to ensure customer engagements.
- Possess awareness of customer architecture and how it affects migration planning and execution
- Articulate in the end-to-end Migration solutions, with an emphasis on being customer centric and focused
- Capable of training customers in ad-hoc knowledge transfer as well as organized demonstrations or our methodologies
- Knowledge of StorageGRID and NetApp Cloud Ontap Products ( CVO, FSx, ANF & GCNV) is desirable.
- Able to lead and delegate different functions within a project to ensure customer success.
- Strong verbal and written communications skills are essential and are utilized in communicating with team members, systems administrators, and managers.
- Built and maintained strong relationships with internal and external stakeholders
- Ability to work collaboratively with other engineers and managers in a team environment to share best practices and meet aggressive goals and meet high quality standards.
- Ability to work well with customers' technical representatives under a variety of circumstances to best understand and meet customer expectations.
- Positive, proactive, team-orientated attitude with a flexible and innovative approach to work
**Education**
Typically requires a minimum of 8 years of related experience with a bachelor's degree, and preferably 10 years; or 6 years and a master's degree; or a PhD with relevant professional experience; or equivalent combination of professional education/training and applicable work experience.
129897
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.
If you want to help us build knowledge and solve big problems, let's talk.

**About the Role:**
**OSTTRA India**
**The Role: Specialist - Professional Services**
**The Team:** The OSTTRA Technology team is composed of Capital Markets Technology professionals, who build, support and protect the applications that operate our network. The technology landscape includes high-performance, high-volume applications as well as compute intensive applications, leveraging contemporary microservices, cloud-based architectures.
**The Impact:** Together, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets.
**What's in it for you:**
The role will primarily focus on delivering implementations & integrations.
This position may additionally be required to produce cross-training materials in the agreed, standardised formats; take on primary & secondary responsibilities when delivering implementations & integrations with other team members; and engage in product UAT cycles.
Specialist - Professional Services at all levels are expected to collaborate with other members of professional services, and other internal teams, in order to deliver implementations & integrations.
The expected working hours in Gurgaon are 12 - 9pm. Some tasks, such as deployment of changes, is required on Sundays as part of the role.
This is an excellent opportunity to be part of a team based out of Gurgaon and to work with colleagues across multiple regions globally.
The role is being opened to work on new initiatives within OSTTRA.
**Responsibilities:**
+ Implementation & Integration
+ Deliver implementations & integrations for multiple project types across the services (currently limited to ex. Traiana services) offered within the FX&S pillar at OSTTRA
+ Hand over to the operations teams once live
+ Day one check in with the customer
+ Finalising readiness to migrate to production, and liaising with the relevant counterparties (as required)
+ Undergoing the UAT phase with the customer directly, unilaterally identifying issues, investigating those issues, and resolving those issues with the relevant internal or external team
+ Gathering & setting up all required static data in UAT & production (as required)
+ System configuration in UAT and production environments
+ Connectivity & integration set up in the product
+ Connectivity & integration set up in IC and/or Adapters
+ Coordinate the development of the transformer based on the spec provided by Solution Design
+ Create any required routing in IC
+ Ensure that all integration changes & set ups undergo the required 4-eye checks prior to deployment in production
+ Ensure all integrations follow the integration standards outlined
+ Work effectively as part of a professional services project team on each implementation and/or integration, alongside a project manager and solution design manager
+ Work effectively with key internal stakeholders outside of professional services during the implementation and/or integration, such as the connectivity team, product or development teams
+ Demonstrate a positive customer experience during implementations & integrations, regardless of whether the Technical Project Manager leads discussions or is working behind the scenes on items
+ Update the PSA system (e.g. Monday.com) on a daily basis so that the project manager has the correct information on project status, risks, issues and dependencies
+ Creating and tracking UAT plans
+ Ensure all required implementation & integration documentation is produced in the standard formats defined, and is made available prior to the point of go-live, including the operations handover material
+ Effectively manage time so that tasks are completed by the expected due date
+ Cross-Training
+ Create cross-training materials in the pre-defined standardised formats on implementation & integration processes for project types
+ To lead implementation & integrations as a primary resource, while developing a secondary resource
+ Develop new core skills, and take on new project types
+ To assist a primary resource during implementation & integrations, while acting as a secondary resource
+ Where necessary during the professional services restructure, assist with other teams in their cross-training priorities and needs
+ Teamwork
+ Responsive, collaborative and engaged with the internal project management team assigned to each implementation and/or integration
+ Engage, be open and be objective in post-project retrospectives to develop the team further
+ Product UAT
+ Executing the required UAT runbook
+ Operations Escalations
+ Act as an escalation point for certain project types / services from a technical project management perspective
**What We're Looking For:**
+ Knowledge of a message formats such as FIX, XML, JSON or CSV
+ Work effectively as part of a team
+ Ability to define and document detailed workflow processes
+ Process-oriented with excellent organisational skills
+ Ability to fulfil required project tasks in a timely manner
+ Customer facing skills
+ Creative problem solver
+ Excellent verbal and written communication skills
+ Understanding of the services offered by the OSTTRA FX & S pillar
**The Location:** Gurgaon, India
**About Company Statement:**
OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies.
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities.
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:? ?and your request will be forwarded to the appropriate person?
**US Candidates Only:** The EEO is the Law Poster ? describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:** 317338
**Posted On:** 2025-07-09
**Location:** Gurgaon, Haryana, India

**Job Summary**
We are looking for a motivated?Senior Professional Services Engineer?to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers.
You will provide Level 4support to our customers by responding to Incidents, working on Service Requests, Problem Management, Infrastructure Improvements and planning and performing NetApp ONTAP upgrades. Experience in supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies.
**Job Requirements**
Experienced in NetApp Storage (Deploying and administering NetApp Storage - CDOT and 7-Mode, Troubleshooting Performance Issues, performing firmware and operating system upgrades, using storage management tools - On Command Unified Manager/ Performance Manager/ Insight, Managing backup integration with NetApp technologies);
Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies (Snapshots, controller failover, provisioning, deduplication, cloning, Snap Mirror, IntelliSnap) including monitoring and troubleshooting, administration, replication technologies, security hardening and performance tuning.
A thorough understanding of other components in the infrastructure stack - compute, virtualization and networks: (NetApp/Cisco Flex pod architecture, Cisco UCS platform, IBM Blade Center, System X, VMWare vSphere, Microsoft Operating Systems and Applications, Commvault);
Strong understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching and networks);
Knowledge in ITIL methodologies: change, incident, problem and configuration management;
Understanding of outsourcing/managed service and Cloud industry;
ITIL Fundamentals certification (desirable);
Working knowledge of monitoring platforms, WANs, SANs, backup and disaster recovery platforms;
Windows server and related Microsoft technologies including monitoring and troubleshooting, administration, replication technologies, security hardening and performance, would be advantageous;
Experience in Linux System Administration
Experience or Knowledge in other NetApp technologies like CVO, Storage GRID, E-Series, CVS, Cloud Backup, Cloud Secure, Cloud Sync, Cloud Data sense & Amazon FSxN for ONTAP would be highly regarded
Working knowledge of hyperscalers - AWS, GCP, Azure.
Good to have Associate or Expert level cloud certifications like AWS Certified Solutions Architect Associate/Professional, Google Associate Cloud Engineer or Professional Cloud Architect, Azure Administrator or Architect.
**Education**
Typically requires a minimum of 10 years of related experience with a bachelor's degree, and preferably 12-14 years; or 8-10 years and a master's degree; or a PhD with relevant professional experience; or equivalent combination of professional education/training and applicable work experience.
130772
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.
If you want to help us build knowledge and solve big problems, let's talk.

AVP - Professional Services (US 04296)

US DeliveryMumbai, Bengaluru, PuneAbout UsZycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.Start your #CognitiveProcurement journey with us, as you are #MeantforMore We Are An Equal Opportunity Employer: Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.Job Description Zycus is on the lookout for an ambitious AVP - Professional Services/Implementation to join our India team and drive our efforts in the US region. If you have 16+ years in delivery leadership, a passion for e-procurement, and a knack for driving transformation, we want to hear from you! In this role as Associate Vice President - Professional Service , you’ll lead a team of stellar Consultants, Project Managers, and Program Managers to ensure the seamless implementation of our products. Your mission: to lead, inspire, and drive success across our growing India team of 50+ employees, all while being a key player in the US Delivery Function’s senior leadership.

What You’ll Do:

Champion Customer Success : Own a portfolio of high-impact customer accounts, driving strategic initiatives and revenue growth.

Lead Major Implementations : Manage multi-year SaaS implementations, ensuring they are delivered on time and exceed client expectations.

Governance Guru : Establish robust governance with both internal and client stakeholders.

Customer Whisperer : Build strong customer rapport, boosting satisfaction and loyalty.

Project Maestro : Oversee project schedules, risk management, and budgets, ensuring all contractual commitments are met.

Tech Leader : Provide technical leadership for digital project implementations, guiding cross-functional teams to success.

Strategic Innovator : Offer strategic guidance during implementation phases, ensuring all tools, processes, and staff are primed for success.

Thought Leader : Become a trusted advisor within Zycus, influencing how we implement new products and services.

Relationship Builder : Cultivate relationships with clients and internal stakeholders at all levels.

Critical Thinker : Utilize your critical thinking skills to identify strengths and weaknesses in alternative solutions.

Job Requirement

Job Requirements:

Experience : 16+ years of consulting or professional services experience with a Bachelor’s degree in Science or Engineering.

Industry Knowledge : Hands-on experience with enterprise SaaS products, especially in S2P/P2P, CLM, ERP, and CRM applications.

Background : Candidates from Big 4 firms (Deloitte, PwC, EY, KPMG) or premium Indian business schools (, IIMs, ISB, XLRI) are highly preferred.

Communication Skills : Stellar verbal and written communication skills.

Customer Engagement : Extensive experience engaging with customers, with international exposure being a plus.

Leadership : Proven ability to manage and mentor high-performing teams.

Ethics : High standards of ethics and accountability.

Innovative Cloud Product Company : Be at the forefront of global business transformation with our ML and AI-powered SaaS products.

Market Leader : Recognized by Gartner as a leader in Procurement Software Suites, we set industry benchmarks with our SaaS-based implementation methodologies.

Rapid Growth : Join us as we grow at a staggering 50% year on year in the EMEA - APAC region.

Global Exposure : Work with Fortune 500 customers and gain unparalleled global experience.

Impactful Work : Shape the future of procurement with large-scale global transformation projects and collaborate with our product team to influence our product roadmap.

Be part of a team that's redefining procurement with Cognitive Procurement software. Let's innovate, transform, and create a significant impact together. Start your #CognitiveProcurement journey with Zycus, where you are truly #MeantforMore.

Job Description

Who You’ll Work With

In this Professional Services role, you will work closely with various stakeholders including clients’ network and IT teams, Arista's internal engineering and support teams, project managers, and technical leadership. Collaboration extends to design and deployment engineers, operations personnel, and cross-functional teams to ensure seamless implementation, migration, and support of Arista network solutions. You will also interact directly with customer technical staff for requirement gathering, design validation, knowledge transfer, and training, while coordinating with Arista’s technical support and product teams to deliver optimized, scalable, and production-ready network infrastructures.

What You’ll Do

Analyze customer situation to develop requirements 

Gather technical requirements for the purpose of designing a network to be deployed.

Develop and provide designs in line with requirements 

Write High and Low Level Design documents based on gathered requirements for guidance and reference during and after Arista network deployment 

Fabric Design, discussion, and review with client to meet their requirement

Implementation and migration planning detail and support 

Write and execute test plans for the purpose of validating newly deployed Arista networks once the deployment is complete in order to ensure new infrastructures are capable of carrying production network traffic.

Work with customers to plan, write, and execute Methods of Procedure documents outlining steps to seamlessly migrate production network traffic from legacy infrastructure to the newly deployed Arista Network Fabric.

Perform Knowledge Transfer Training on Arista network Designs, Platforms, and Features to Arista Professional Services customers. 

Assist project Management in developing project plans to track deployment project task execution, communication cadence with customers, and timelines.

Travel to customer locations as and when required.

Qualifications

Technical Capabilities 

Specializing in Design and Deployment of Industry Leading Networking Solutions.

Ability to develop accurate and meaningful requirements. 

High level and low level design experience for Spine leaf infrastructure.

Strong exposure to packet capture level troubleshooting. 

Proven track record of successful and timely delivery of assigned tasks.

Technical Support experience in networking domain with Experience on Arista Equipment have added advantage 

Experience in Spine-leaf Architect (L2LS/L3LS), MLAG, VXLAN, EVPN, BGP, OSPF and other Networking protocols and concepts

For Architect Role: In-depth knowledge of OSPF, ISIS, BGP, L2 Technologies, Multicast Experience in DC or SP or Enterprise level network architecture Added Technologies advantage 

L2 Technologies (STP, PVST, MSTP, RSTP, EtherChanel) 

Troubleshooting Network issues, Provisioning of new services on the network.

Understanding of MPLS and SP core network would be added advantage (for Architect role) 

Performing Upgrades , OS patch, vulnerability for Arista Devices 

Module Configurations and optimizations Induction of New Arista Switches into running fabric 

Perform UAT on newly deployed nodes. Hardening of New Arista Switches

Basic level knowledge of Linux, Python/Bash scripting, VMware

Experience of delivering technical and operational training to customers

Qualifications, skills and experience: 

Industry experience focused on IP networks.

10-15 Years, Specialization in Service Provider Domain 

A computer science (or similar) degree 

Arista EOS and Cloud Vision experience 

For Architect Role: Led and delivered several projects including greenfield implementations, complex migrations and integration efforts.

CCIE and/or JNCIE certifications/ equivalents, security certifications such as CISSP/equivalents 

Excellent written and verbal skills

Additional Information

Arista stands out as an engineering-centric company. Our leadership, including founders and engineering managers, are all engineers who understand sound software engineering principles and the importance of doing things right.

We hire globally into our diverse team. At Arista, engineers have complete ownership of their projects. Our management structure is flat and streamlined, and software engineering is led by those who understand it best. We prioritize the development and utilization of test automation tools.

Our engineers have access to every part of the company, providing opportunities to work across various domains. Arista is headquartered in Santa Clara, California, with development offices in Australia, Canada, India, Ireland, and the US. We consider all our R&D centers equal in stature.

Join us to shape the future of networking and be part of a culture that values invention, quality, respect, and fun.

Responsibilities:

·     Coordination of technical solution with Pre-Sale Engineers

·     Deep understanding of customer requirement and customizations

·     Creation of solutions detailed technical design and documentation – SoW, LLD, ATP

·     Solution implementation according to agreed schedule and timelines

·     Troubleshooting and resolution of technical issues during implementation (interaction with the back-office and R&D teams, if needed)

·     Conduct technical workshops and consulting with Customers and partners

·     Establish and maintain strong working relationships with key internal and customer personnel to work effectively

   

·     At least 3 years industry relevant, integration work experience (Networking and Security)

·     Customer orientation and onsite support experience

·     Excellent knowledge and hands-on experience with L2/L3 Switching/Routing, L4/L7 switching/load balancing

·     Knowledge of firewalls, IDS/IPS, VPN, security consulting, SSL, IPSec

·     Hands-on experience with Cisco, Juniper and virtualization products (VMware, KVM)

·     Good knowledge of Linux environment and script writing skills in at least one of the following: Bash, Perl, Python

·     Strong analytical and troubleshoot abilities - complex problems debug and resolution

·     Communication and interpersonal skills – written and verbal

·     The role requires often traveling locally and abroad

·     Fluent English communication – written and verbal

·     Willingness to travel up to 30% The position is designated for European business hours (Timezone CET/CEST) remotely.

Advantages

·     Familiarity with Radware products (preferred), or other Application Delivery products / solutions

·     Familiarity with DoS attack mitigation solutions

This advertiser has chosen not to accept applicants from your region.

What You'll Do Avalara Professional Services team is looking an experienced Manager to manage one to multiple lines of business. The Manager will manage teams in India while working with partners in both the United States and India. This is an excellent opportunity for you to join an group of professionals dedicated to exceeding customer expectations in the management of complex projects and delivery of sales and use tax automation services. Person will be reporting to Director, Professional Services. This is Pune based role. What Your Responsibilities Will Be Manage operations performance with a laser focus on Turn Around Time & Quality. Responsible for the planning, direction, execution, control, and completion of assigned projects. Develop process improvement strategy and processes to aid and improve performance Monitor client projects to keep projects moving forward. Use expertise to elicit requirements and document related business processes, propose/understand best practices for sales and use tax automation plans. Manage relationships with all partners. What You'll Need to be Successful Overall experience of 12 - 16 years, who's worked in Shared services model. Have experience managing teams and engaging with Partners outside India. 5 years' experience as a people manager with examples of people development, morale building, and process migration from onshore (building teams, building processes). Independently implement plans along on the ownership and be able to anticipate operational exigencies and plan accordingly. Organize, classify data in a consumable format and draw logical conclusions from the data and identify the options/solutions to address the problems. Set up and leading the way to collaborate with internal / external partners towards strategic goals and being able to handle conflict and facilitate resolution. Teamwork-oriented with a focus on customer satisfaction and business development. Have managed leaders and multiple teams Graduate (10+2+3) from Commerce or Accounts background. Qualification MBA. Experience with sales tax compliance Worked in a leadership role managing multiple functional partners (internal and external). Experience managing team #LI - Hybrid How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us operations performance with a laser focus on Turn Around Time & Quality. Responsible for the planning, direction, execution, control, and completion of assigned projects. Develop process improvement strategy and processes to aid and improve performance Monitor client projects to keep projects moving forward. Use expertise to elicit requirements and document related business processes, propose/understand best practices for sales and use tax automation plans. Manage relationships with all partners.

Professional Services within Fortinet, is an integral part of the support and services organization, as a result the Consultant will collaborate effectively with peers to drive customer satisfaction. The Consultant delivers Professional Services as part of their regional team, on site and remotely to customers.

The Consultant delivers technical services including design, implementation, migration, optimization and related documentation. The Consultant also participates in scoping projects in the pre-Sales phase and is aware of best practice methodology to build and construct a Scope of Work.

The Consultant instils confidence to customers through their technical ability, focused communication skills and structured approach to implementing security solutions. This role requires a constant focus on improving technical skills through training or on-job learning opportunities.

The Consultant needs to be collaborative and build effective working relationships within Fortinet to drive success. The Consultant is expected to contribute to team processes and highlight to management any risk to projects.

Responsibilities

The Professional Services Consultant:

Delivers assigned projects to the satisfaction of the Customer in collaboration with the PMO team including deployment, configuration, knowledge transfer, testing and troubleshooting of products and technologies in the customer environment.

Assists on site throughout a rollout, migration or go-live phase with a focus on minimizing risk and maximizing customer satisfaction

Performs project risk analysis, reports escalated issues and implements mitigation plans.

Develops an understanding of customer engagements (objectives, project scope, business and technical requirements) to ensure expectations are met.

Produces project related documents including any required technical architecture diagrams. These documents might include High-Level Design, Low-Level Design, Migration Plan, Test Plan, Methods of Procedures, Network Implementation Plan, As-Built guide. Ensures that project documents are accurate, complete, current and stored appropriately.

Owns and contributes to the resolution of complex technical issues in relation to projects in delivery. Collaborates with the Customer and other teams (PS, Support and Sales Engineering).

Collaborate with developers to put automation concepts into practice for high-quality and efficient delivery. 

Drives technical scoping meetings and develops statements of work with the relevant work breakdown structures based on accurate analysis of customers' requirements.

Reviews peer documents for technical accuracy and quality assurance.

Manages time, and completes and submits administrative tasks in a timely manner.

Continuously works on developing knowledge and skills to remain proficient with the relevant Fortinet technologies, products and services by using self-study materials or by formal trainings.

Feeds back customer input with the aim of improving services and process.

Contributes to collateral such as templates, methodologies, best practice or lessons learned.

Mentors other consultants on Fortinet Professional Services practices and methodologies.

Job Requirements

9+ years’ experience in LAN/WAN/Internet consulting, support and/or administration.

8+ years’ experience with network security products.

Experience working as an IT security consultant or architect.

Extensive experience in designing, deploying, and managing NGFW solutions is required. Hands on experience working on any of the top NGFW vendors like Fortinet, Cisco, Palo Alto and Checkpoint

Extensive experience designing and deploying Web Proxy and Secure Web Gateways solution

Hands-on experience working with SASE solutions like Zscaler, Netskope, Prisma Access is an added advantage

Expertise in at least 3 of the following technologies:, Advanced Threat Protection, Endpoint Security, Application Security, Web Application Firewall, Network Security Management, SIEM, SD-WAN and/or other cloud-based technologies.

Knowledge of python or any scripting language is highly desirable

Knowledge of virtualization software like VMware, Hyper-V, KVM is an added plus

Knowledge of API programmability/automation is desired but not mandatory

Excellent presentation, communication and technical documentation skills.

Excellent troubleshooting skills with a systematic approach to problem solving.

Proven ability to work independently as well as in a team in a collaborative environment.

Ability to elicit cooperation from a wide variety of sources, including management, clients, and other departments.

Ability to adapt to shifting priorities, demands and timelines.

Flexible working hours.

Positive customer service attitude with excellent soft skills.

Ability to bring projects to successful completion.

Strong commitment, self-driven with good team leadership skills.

Travel (up to 30%).

Education

Bachelor’s Degree in Engineering in Computer Science or Information Technology and equivalent extensive work-related experience.