7 Program Assistant jobs in India

• Develop and implement strategies for volunteer recruitment, engagement, and retention.
• Screen, interview, and onboard new volunteers, ensuring they are matched with appropriate roles.
• Conduct volunteer orientation and training sessions, providing necessary information and resources.
• Create and manage volunteer schedules, ensuring adequate coverage for all program activities.
• Serve as the primary point of contact for volunteers, addressing their inquiries and concerns.
• Maintain accurate volunteer records, including contact information, hours of service, and performance feedback.
• Assist in the planning and execution of program activities and events.
• Provide administrative support, including preparing documents, managing correspondence, and organizing meetings.
• Help in data collection and reporting for program evaluation and grant applications.
• Support fundraising efforts and donor relations as needed.
• Ensure a positive and supportive environment for all volunteers.
• Uphold the organization's mission and values in all interactions.

• Recruit, onboard, and train volunteers.
• Coordinate volunteer schedules and assignments.
• Maintain volunteer records and databases.
• Communicate regularly with volunteers regarding opportunities and updates.
• Organize and facilitate volunteer appreciation events.
• Assist in the planning and implementation of program activities.
• Support program staff with administrative tasks and logistics.
• Collect and report on program data and volunteer hours.
• Help develop outreach materials for volunteer recruitment.
• Contribute to a positive and supportive environment for volunteers and staff.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Previous experience in volunteer coordination, program assistance, or administration.
• Excellent interpersonal and communication skills.
• Strong organizational and time management abilities.
• Proficiency in Microsoft Office Suite.
• Familiarity with CRM or volunteer management software is a plus.
• Ability to work independently and as part of a team.
• Passion for community service and non-profit work.
• Experience in a hybrid work setting.

• Recruiting, screening, and onboarding new volunteers, ensuring a smooth and positive experience.
• Coordinating volunteer schedules and assignments, matching volunteer skills and interests with organizational needs.
• Providing ongoing support and supervision to volunteers, fostering a positive and engaging environment.
• Organizing and facilitating volunteer training sessions and orientation programs.
• Maintaining accurate volunteer records, including contact information, hours contributed, and performance feedback.
• Assisting in the planning and execution of community outreach events and program activities.
• Developing communication materials for volunteers, such as newsletters, emails, and social media updates.
• Liaising with program staff to identify volunteer needs and ensure adequate support for ongoing projects.
• Assisting with administrative tasks, including data entry, filing, and managing correspondence.
• Tracking and reporting on volunteer hours and program participation metrics.
• Contributing to the development of volunteer recognition initiatives.
• Supporting the overall mission and goals of the organization through dedicated service.

Job Title: Assistant Manager – Learning/Service Delivery (Global)

Location: Remote (Work from Home)

Department: Learning/Services Delivery (Global)

Employment Type: Full-Time Shifts: Rotational (24x7) Weekly Offs: 2 days per week

About Emeritus:

Emeritus is a global leader in online education, partnering with top universities and corporations to deliver world-class learning experiences. We believe in the power of education to transform lives, and we strive to bring accessible, high-quality learning opportunities to professionals worldwide. As a leader in the EdTech industry, Emeritus is committed to providing transformative learning experiences to professionals across the globe.

Role Overview:

As an Assistant Manager in the Learning/Service Delivery team, you will play a crucial role in managing program operations, overseeing learner support, and driving team performance. The role requires effective team management, process monitoring, and the ability to handle escalations while maintaining a high standard of service. The ideal candidate will have strong communication skills, be results-oriented, and thrive in a fast-paced, dynamic environment. Knowledge of the EdTech industry is a strong plus.

Key Responsibilities:

· Team Leadership & Performance: Oversee team performance and conduct regular discussions to address performance issues, data collation, and goal setting. Facilitate and manage second-level response reviews to ensure quality.

· Escalation Management: Handle non-performance-related escalations, potential escalations, and SLA breaches, ensuring timely and appropriate resolution.

· SLA & BQ Management: Monitor SLAs, maintain performance standards, and manage Business Quality (BQ) metrics to ensure learner satisfaction and process adherence.

· Process Oversight: Lead efforts in overseeing process deviances and work towards fixing issues.

· Collaboration & Coordination: Collaborate with cross-functional teams to ensure timely delivery of tasks, along with delay tracking.

· Operational Monitoring: Ensure effective leave and schedule management, including handling skeleton staffing and monitoring daily schedules to ensure smooth operations.

· Reporting & Audits: Conduct performance audits, rebuttal reviews for team members, and participate in the preparation and publication of performance dashboards (in coordination with managers).

· Risk Management: Identify potential risks in program delivery and take pre-emptive actions to avoid SLA breaches or other service delivery disruptions.

· Shift Monitoring: Tracking and managing the daily working schedules of team members to ensure optimal staffing and operational efficiency. Monitor live shift performance, such as agent availability, handling times, and active engagement in learner interactions (chats, emails, calls). Organize backup staff to fill in during understaffed periods or when team members are unavailable.

Qualifications:

· Bachelor’s degree or equivalent qualification required.

· Proficiency in Microsoft Excel is essential.

· Leadership Experience: Prior experience in program coordination, customer service, or service delivery roles, with at least 2 years in a leadership/management capacity.

· Team Management: Proven track record of managing a team, driving performance, and handling escalations effectively.

· SLA Monitoring: Experience in monitoring SLAs and key business quality metrics.

· Technical Proficiency: Proficiency with project management tools and learning management systems (LMS).

· Problem-Solving Skills: Strong problem-solving and organizational skills.

· Excellent Communication: Strong written and verbal communication skills in English.

· Adaptability: Ability to work in a fast-paced, dynamic environment with flexibility and a positive attitude.

· Industry Experience: Prior experience in the EdTech industry or online learning programs.

· Reporting & Dashboards: Familiarity with reporting tools and performance dashboard management.

· Process Improvement: Experience in process optimization and continuous improvement strategies.

· Shift Flexibility: Willingness to work in rotational shifts (24x7), with 2 days of weekly-offs.

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

In Press

• emeritus harvard business school: Edtech unicorn Emeritus story now a Harvard Business School case study - The Economic Times (indiatimes.com)

• Assist in data collection and experimental procedures.
• Conduct literature reviews and summarize research findings.
• Organize and manage research data.
• Perform basic data analysis and prepare reports.
• Support senior researchers in project tasks.
• Maintain research documentation and records.

• Bachelor's degree in a relevant field.
• Strong academic record.
• Interest in research and academic inquiry.
• Proficiency in Microsoft Office Suite.
• Good organizational and time management skills.