20 Program Coordination jobs in India
Assistant Manager - Program Support
Posted 5 days ago
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Job Description
Job Title: Assistant Manager – Learning/Service Delivery (Global)
Location: Remote (Work from Home)
Department: Learning/Services Delivery (Global)
Employment Type: Full-Time Shifts: Rotational (24x7) Weekly Offs: 2 days per week
About Emeritus:
Emeritus is a global leader in online education, partnering with top universities and corporations to deliver world-class learning experiences. We believe in the power of education to transform lives, and we strive to bring accessible, high-quality learning opportunities to professionals worldwide. As a leader in the EdTech industry, Emeritus is committed to providing transformative learning experiences to professionals across the globe.
Role Overview:
As an Assistant Manager in the Learning/Service Delivery team, you will play a crucial role in managing program operations, overseeing learner support, and driving team performance. The role requires effective team management, process monitoring, and the ability to handle escalations while maintaining a high standard of service. The ideal candidate will have strong communication skills, be results-oriented, and thrive in a fast-paced, dynamic environment. Knowledge of the EdTech industry is a strong plus.
Key Responsibilities:
· Team Leadership & Performance: Oversee team performance and conduct regular discussions to address performance issues, data collation, and goal setting. Facilitate and manage second-level response reviews to ensure quality.
· Escalation Management: Handle non-performance-related escalations, potential escalations, and SLA breaches, ensuring timely and appropriate resolution.
· SLA & BQ Management: Monitor SLAs, maintain performance standards, and manage Business Quality (BQ) metrics to ensure learner satisfaction and process adherence.
· Process Oversight: Lead efforts in overseeing process deviances and work towards fixing issues.
· Collaboration & Coordination: Collaborate with cross-functional teams to ensure timely delivery of tasks, along with delay tracking.
· Operational Monitoring: Ensure effective leave and schedule management, including handling skeleton staffing and monitoring daily schedules to ensure smooth operations.
· Reporting & Audits: Conduct performance audits, rebuttal reviews for team members, and participate in the preparation and publication of performance dashboards (in coordination with managers).
· Risk Management: Identify potential risks in program delivery and take pre-emptive actions to avoid SLA breaches or other service delivery disruptions.
· Shift Monitoring: Tracking and managing the daily working schedules of team members to ensure optimal staffing and operational efficiency. Monitor live shift performance, such as agent availability, handling times, and active engagement in learner interactions (chats, emails, calls). Organize backup staff to fill in during understaffed periods or when team members are unavailable.
Qualifications:
· Bachelor’s degree or equivalent qualification required.
· Proficiency in Microsoft Excel is essential.
· Leadership Experience: Prior experience in program coordination, customer service, or service delivery roles, with at least 2 years in a leadership/management capacity.
· Team Management: Proven track record of managing a team, driving performance, and handling escalations effectively.
· SLA Monitoring: Experience in monitoring SLAs and key business quality metrics.
· Technical Proficiency: Proficiency with project management tools and learning management systems (LMS).
· Problem-Solving Skills: Strong problem-solving and organizational skills.
· Excellent Communication: Strong written and verbal communication skills in English.
· Adaptability: Ability to work in a fast-paced, dynamic environment with flexibility and a positive attitude.
· Industry Experience: Prior experience in the EdTech industry or online learning programs.
· Reporting & Dashboards: Familiarity with reporting tools and performance dashboard management.
· Process Improvement: Experience in process optimization and continuous improvement strategies.
· Shift Flexibility: Willingness to work in rotational shifts (24x7), with 2 days of weekly-offs.
Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
In Press
- emeritus harvard business school: Edtech unicorn Emeritus story now a Harvard Business School case study - The Economic Times (indiatimes.com)
Remote Volunteer Coordinator & Program Support
Posted 15 days ago
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Job Description
Your responsibilities will include:
- Developing and implementing strategies to recruit new volunteers from diverse backgrounds and communities.
- Screening, interviewing, and onboarding new volunteers, including background checks and orientation sessions.
- Creating and managing volunteer schedules, ensuring adequate coverage for all program activities.
- Providing ongoing support, motivation, and recognition to volunteers.
- Developing and delivering training programs for volunteers on specific roles, organizational policies, and program objectives.
- Maintaining accurate and up-to-date volunteer records in the CRM system, including hours, assignments, and contact information.
- Assisting with the planning and execution of volunteer appreciation events and initiatives.
- Providing administrative support to program managers, which may include data entry, report generation, and correspondence.
- Coordinating logistics for program activities and events, such as booking virtual platforms or liaising with remote participants.
- Communicating effectively with volunteers, staff, and external stakeholders to ensure alignment and efficient operations.
Systems Analyst II - Compliance Program Support
Posted 2 days ago
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Job Description
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Join our SAP Compliance Team as a Systems Analyst to evaluate Thermo Fisher's SOX compliance program. Coordinate compliance activities with internal advisors and external auditors to ensure strong ICFR.
**Responsibilities:**
+ Provide consistent and timely maintenance of SOX documentation.
+ Assist in completing SOX audits and controls.
+ Collaborate with the Compliance Manager and SOX team members to collect day-to-day evidence attributes.
+ Aid in coordinating and developing supporting documentation for SOX, auditors, advisors, and process owners.
+ Work with the team on identification and management of the summary of control deficiencies, ensuring it is complete, accurate, and updated in a timely manner.
+ Compile and document control deficiency communications as needed.
+ Analyze, research, and document deficiencies, including conducting root cause analysis, assessing the level of significance, and developing remediation plans. Implement the remediation plan, communicate the process and ensure all remediation steps are completed.
+ Offer insights on the outcomes of remediation testing and conduct vital follow-up actions.
+ Conduct process improvement audits and other audit activities.
+ Support the goals and projects of the SOX Compliance team.
**Experience:**
+ Displays proficiency working in an industry/organization subject to Sarbanes-Oxley regulations.
+ 3+ years of IT experience working with SDLC functions, including project delivery (e.g., PMO, software testing, development, business analysis of IT applications), operations, and maintenance.
+ Experience in the delivery of ERP and Finance and Controlling modules over systems like SAP or Oracle would be a bonus.
**Education:**
+ Bachelor's degree or equivalent experience in Finance, Accounting, Life Sciences, Computer Science, IT, Information Systems Management, or a related field.
+ An equivalent combination of education and experience may be accepted as a satisfactory substitute.
**Knowledge, Skills, Abilities:**
+ Proficient in accounting (GAAP) and auditing (GAAS) principles. Familiar with Sarbanes-Oxley Act, 2013 COSO framework, SEC regulations.
+ General knowledge of business processes, including quote-to-cash, procure-to-pay, and general ledger accounting.
+ Understanding of governance, including IT governance and COBIT.
+ Exposure to IT compliance, including IT General Controls and IT Application Controls.
+ Proficiency in Microsoft Office suite applications, including Microsoft Excel and Word.
+ Effective written and verbal communication capabilities, coupled with good presentation and public speaking proficiencies.
+ Ability to maintain up-to-date knowledge of evolving regulatory requirements and serve as an information resource for the team and the wider business.
+ Enjoys working in a multi-disciplinary and geographically dispersed team.
+ Able to work on multiple priorities, projects, results, and partnerships.
+ Ability to work in an FDA-regulated (GXP), fast-paced, large company environment.
If you meet the qualifications and are interested in this position, please submit your application with your updated resume. We look forward to reviewing your application.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Volunteer Program Assistant
Posted 16 days ago
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Job Description
Key Responsibilities:
- Assist in the recruitment and onboarding of new volunteers, including screening applications and conducting initial interviews.
- Schedule and coordinate volunteer shifts and assignments.
- Provide ongoing support and guidance to volunteers during their service.
- Organize and facilitate volunteer orientation and training sessions.
- Maintain accurate records of volunteer hours, contact information, and performance.
- Assist in developing and disseminating communication materials for volunteers, such as newsletters and updates.
- Support the planning and execution of volunteer appreciation events.
- Liaise with program staff to identify volunteer needs and ensure proper placement.
- Respond to volunteer inquiries and resolve any issues or concerns promptly.
- Contribute to the development and implementation of strategies to enhance volunteer engagement and retention.
- Assist with administrative tasks related to the volunteer program, including data entry and report preparation.
- Ensure adherence to organizational policies and procedures by all volunteers.
- Previous experience in volunteer coordination, administration, or a related role is preferred.
- Excellent interpersonal and communication skills.
- Strong organizational and time-management abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- A genuine passion for community service and supporting volunteer efforts.
- Ability to work effectively both independently and as part of a team.
- Detail-oriented with strong record-keeping skills.
- High school diploma or equivalent required; relevant certifications are a plus.
- Familiarity with the Charity & Voluntary sector would be advantageous.
- This role requires physical presence at our client's location in Jaipur.
Volunteer Coordinator & Program Assistant
Posted 19 days ago
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Job Description
Key Responsibilities:
- Develop and implement strategies for volunteer recruitment, engagement, and retention.
- Screen, interview, and onboard new volunteers, ensuring they are matched with appropriate roles.
- Conduct volunteer orientation and training sessions, providing necessary information and resources.
- Create and manage volunteer schedules, ensuring adequate coverage for all program activities.
- Serve as the primary point of contact for volunteers, addressing their inquiries and concerns.
- Maintain accurate volunteer records, including contact information, hours of service, and performance feedback.
- Assist in the planning and execution of program activities and events.
- Provide administrative support, including preparing documents, managing correspondence, and organizing meetings.
- Help in data collection and reporting for program evaluation and grant applications.
- Support fundraising efforts and donor relations as needed.
- Ensure a positive and supportive environment for all volunteers.
- Uphold the organization's mission and values in all interactions.
The ideal candidate will have excellent communication and interpersonal skills, with a genuine passion for community service and supporting charitable causes. Previous experience in volunteer management, program support, or administration is highly desirable. Strong organizational abilities and attention to detail are essential. The ability to work both independently and collaboratively within a team is crucial. If you are looking for a rewarding role where you can make a tangible difference, we encourage you to apply.
Volunteer Coordinator & Program Assistant
Posted 23 days ago
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Job Description
Key Responsibilities:
- Recruit, onboard, and train volunteers.
- Coordinate volunteer schedules and assignments.
- Maintain volunteer records and databases.
- Communicate regularly with volunteers regarding opportunities and updates.
- Organize and facilitate volunteer appreciation events.
- Assist in the planning and implementation of program activities.
- Support program staff with administrative tasks and logistics.
- Collect and report on program data and volunteer hours.
- Help develop outreach materials for volunteer recruitment.
- Contribute to a positive and supportive environment for volunteers and staff.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Previous experience in volunteer coordination, program assistance, or administration.
- Excellent interpersonal and communication skills.
- Strong organizational and time management abilities.
- Proficiency in Microsoft Office Suite.
- Familiarity with CRM or volunteer management software is a plus.
- Ability to work independently and as part of a team.
- Passion for community service and non-profit work.
- Experience in a hybrid work setting.
Volunteer Coordinator and Program Assistant
Posted 7 days ago
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Job Description
Key Responsibilities:
- Recruiting, screening, and onboarding new volunteers, ensuring a smooth and positive experience.
- Coordinating volunteer schedules and assignments, matching volunteer skills and interests with organizational needs.
- Providing ongoing support and supervision to volunteers, fostering a positive and engaging environment.
- Organizing and facilitating volunteer training sessions and orientation programs.
- Maintaining accurate volunteer records, including contact information, hours contributed, and performance feedback.
- Assisting in the planning and execution of community outreach events and program activities.
- Developing communication materials for volunteers, such as newsletters, emails, and social media updates.
- Liaising with program staff to identify volunteer needs and ensure adequate support for ongoing projects.
- Assisting with administrative tasks, including data entry, filing, and managing correspondence.
- Tracking and reporting on volunteer hours and program participation metrics.
- Contributing to the development of volunteer recognition initiatives.
- Supporting the overall mission and goals of the organization through dedicated service.
The successful applicant will possess a Bachelor's degree or equivalent experience in a relevant field. Previous experience in volunteer management, community service, or program support is highly desirable. Excellent interpersonal and communication skills, with the ability to engage effectively with diverse groups of people. Strong organizational and time management skills, with meticulous attention to detail. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with volunteer management software is a plus. A proactive and positive attitude, with a genuine commitment to community service and social impact. This role requires an individual who is reliable, empathetic, and eager to contribute to a meaningful cause.
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Team Lead - Support Program Management
Posted 2 days ago
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Job Description
+ undefined
+ _Hiring Manager:_ **_Group Lead - Study Management_**
+ _Location:_ **_Hyderabad_**
· _% of travel expected:_ **_Travel required as per business need_**
· _Job type:_ **_Permanent and Full time_**
About the job
**Our Team:**
_Sanofi Business Operations (SBO) - Medical Services is an internal Sanofi resource organization based in India and is setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, and R&D, Data & Digital functions. Sanofi Global Hub strives to be a strategic and functional partner for tactical deliveries to Medical, HEVA, and Commercial organizations in Sanofi, globally._
**Main responsibilities:**
+ **People** : (1) Mentor the team on day-to-day operations and exceptional situations, providing guidance on end-to-end P2P services, budget management, TA activities, and medical evidence generation support. (2) Monitor work progress and provide solutions to issues and queries related to OPEX budget and SOW review, WBS & PO submission, PO/Invoice Reconciliation, CDA/Confidentiality Notice management, Vendor Onboarding, Adhoc request (Support for Meetings, Presentations, Data comparison), Study ID Card development, SharePoint Maintenance, Internal Calendar management, Different Booklet Creation support, ABP Entries, Study Document Upload and any other ad hoc assignments (3) Implement effective resource and back-up planning to ensure business continuity across all support program activities and P2P services (4) Identify areas for innovation in project tracking, budget management, and data privacy compliance, implementing improvements with external and internal partners (5) Act as a key contact and thought partner for assigned activities, including Annual Budgeting Plan (ABP) processes and Share Point site management. (6) Ensure effective work allocation among team members for various TA-specific tasks and miscellaneous activities. (7) Share best practices and serve as a change agent for operational excellence in support program management. (8) Supervise ala tasks performed by the team members and manage project governance.· **Performance** : (1) Collaborate with global stakeholders to set future projections and timelines for end-to-end P2P services, budget management and TA activities. (2) Ensure the team delivers ongoing projects as per agreed timelines, including SRC reviews, study ID card management, and Smartsheet tracking. (3) Maintain defined quality parameters and review processes before sending deliverables to stakeholders. (4) Support the team in resolving technical issues related to P2P systems, budget tools, tracking systems, and Share Point sites. (5) Monitor projects closely, ensuring timely completion of project trackers, document archival, and maintenance of necessary tracking tools for audit readiness. (6) Guide the team in effectively managing multiple parallel projects across various therapeutic areas.
+ **Process** : (1) Develop a strong understanding of end-to-end P2P services, budget management workflows and support program management processes to meet stakeholder expectations. (2) Encourage the team to implement best practices and leverage internal/external business knowledge to improve project processes. (3) Stay informed about operational excellence techniques and facilitate continuous skill upgradation for team members. (4) Mentor the team in delivering various scientific events and providing project management support for symposia, advisory boards, etc. (5) Support the team in driving project governance meetings with stakeholders, vendors, and digital teams to track and monitor project progress. (6) Identify and propose automation solutions to streamline P2P processes, budget management, TA activity tracking, and medical evidence generation support.
+ **Stakeholders** : (1) Support global stakeholders in project planning, resource allocation, and ensuring business continuity as per agreed plans. (2) Assist global stakeholders with process improvements, risk mitigation plans, and new initiatives related to support program management and P2P services. (3) Foster effective collaboration with stakeholders to understand their requirements and propose solutions aligned with their expectations. (4) Maintain productive working relationships with stakeholders and work alongside them to resolve ongoing issues or problems. (5) Establish and maintain regular governance with various stakeholders involved in support program management.About you·
+ **_Experience_** _: 12 + years of relevant experience with project management experience within pharmaceutical industry_ ·
+ **_Soft skills_** _: Strong interpersonal and negotiation skills, able to deal with ambiguity and conflicting priorities_ ·
+ **_Technical skills_** _: MS office (including Teams, SharePoint), project management tools such as Smartsheet, MS Project, JIRA etc._ ·
+ **_Education_** _: Postgraduate in Pharma /life Sciences/Medical with Finance management background ·_
+ **_Languages_** _: Excellent knowledge of English language (spoken and written)_
_Pursue Progress_ , Discover extraordinary!
+ Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (
Community Program Manager - Outreach & Support
Posted 1 day ago
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Job Description
Key Responsibilities:
- Develop, implement, and manage community outreach and support programs aligned with organizational goals.
- Design and execute strategies to engage diverse community members and stakeholders.
- Oversee program operations, including volunteer recruitment and management, resource allocation, and service delivery.
- Conduct needs assessments to identify community priorities and gaps in services.
- Build and maintain strong relationships with community leaders, partner organizations, and government agencies.
- Manage program budgets and ensure financial accountability and reporting.
- Develop and implement monitoring and evaluation frameworks to assess program impact and effectiveness.
- Create compelling program materials, including reports, proposals, and communication content.
- Advocate for the needs of the community and represent the organization at relevant forums.
- Stay informed about best practices in community development, social services, and non-profit management.
- Bachelor's degree in Social Work, Sociology, Public Health, Community Development, or a related field. A Master's degree is preferred.
- 5+ years of experience in program management, community outreach, or social services, preferably within the non-profit sector.
- Demonstrated success in designing and implementing impactful community programs.
- Strong understanding of social issues, community needs assessment, and intervention strategies.
- Excellent interpersonal, communication, and relationship-building skills.
- Proficiency in budget management, grant writing, and reporting.
- Experience in volunteer management and mobilization.
- Ability to work independently and collaboratively in a fully remote environment.
- Strong organizational and project management skills.
Community Program Manager - Elderly Support
Posted 8 days ago
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