271 Program Facilitator jobs in India

Our client is looking for an enthusiastic and experienced Remote Apprentice Program Facilitator to design and deliver comprehensive training programs for aspiring apprentices. This fully remote role requires a blend of instructional design, coaching, and administrative skills to support individuals embarking on their professional journeys. You will be responsible for developing curriculum content, creating engaging learning materials, and facilitating virtual training sessions for apprentices across various disciplines. The ideal candidate will have a strong understanding of adult learning principles and a passion for mentoring and development. Your duties will include assessing apprentice progress, providing constructive feedback, and guiding them through their learning pathways. You will also be responsible for coordinating with internal teams and external partners to ensure the smooth operation of the apprenticeship program. Maintaining detailed records of apprentice performance, attendance, and achievements will be crucial. Troubleshooting any learning-related challenges and providing personalized support to apprentices facing difficulties are key aspects of this role. We are seeking an individual who is highly organized, self-motivated, and capable of managing a remote workload effectively. Excellent communication and presentation skills are essential for engaging apprentices in a virtual environment. This position offers a rewarding opportunity to shape the future workforce and make a significant impact on the development of early-career professionals. Join our client's dedicated team and contribute to a program that fosters growth and provides valuable industry experience. The role demands a commitment to fostering a supportive and educational online learning community.

Our client, an innovative organization focused on youth empowerment and skill development, is seeking a dynamic and engaging Remote Youth Program Facilitator. This is a fully remote position, allowing you to connect with and guide young individuals from anywhere in India. You will be responsible for planning, delivering, and evaluating engaging programs designed to foster personal growth, leadership skills, and critical thinking among participants. Key duties include designing interactive online workshops, facilitating group discussions, providing one-on-one mentoring, and creating a positive and inclusive learning environment. You will utilize various digital platforms and tools to deliver engaging content and manage program activities effectively. The ideal candidate will have a passion for working with young people and a proven ability to inspire and motivate them. Experience in education, youth work, counseling, or a related field is highly desirable. Strong facilitation, communication, and interpersonal skills are essential for building rapport and trust with participants. You should be proficient in using online collaboration tools, video conferencing software, and learning management systems. A Bachelor's degree in Education, Psychology, Social Work, or a related field is preferred. This part-time role requires excellent organizational skills, creativity, and the ability to manage time effectively in a remote setting. You must be a self-starter, adaptable, and committed to supporting the holistic development of young individuals. Your role will be crucial in shaping the futures of participants through accessible and impactful online programming.

Our client is looking for an experienced and engaging Apprenticeship Program Facilitator to support aspiring professionals in skilled trades within the Jaipur, Rajasthan, IN area. This role involves a hybrid work model, combining on-site training sessions with remote administrative and coordination duties. You will play a vital role in guiding apprentices through their learning journey, ensuring they acquire the necessary technical skills and industry knowledge. Your responsibilities will include delivering instructional content, facilitating workshops, mentoring apprentices, and assessing their progress. You will also be involved in liaising with employers to coordinate on-the-job training components and ensure alignment between the apprenticeship program and industry demands. Strong communication and presentation skills are essential for effectively engaging with both apprentices and employers. The ideal candidate will have a background in a relevant skilled trade and experience in training, teaching, or mentorship. An understanding of apprenticeship frameworks and best practices in vocational education is highly desirable. You should be adept at managing group dynamics and providing individualized support. While many sessions will be conducted on-site, you will also manage administrative tasks remotely, such as record-keeping, scheduling, and communication via digital platforms. This is a rewarding opportunity to shape the next generation of skilled workers and contribute to the economic development of the region. We seek a motivated individual who is passionate about education and skilled trades.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Technical Program Management/ Software Engineering/ Program Management
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.
With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
- We are inviting applications for all the below roles across our functions and divisions. If you possess any of the matching skill sets & are interested in the opportunities, please send us your application by applying to this role.
- You will work in our Mastercard technology location Pune, that provides a state-of-the-art environment for technology teams to thrive in our collaborative, Agile engineering culture. You will be a contributor in how Mastercard transforms the B2B space to standardize, automate, and optimize digital payment efficiency for Buyers and Sellers.
Job Posting Title
Technical Program Manager
As a Senior Technical Program Manager in Commercial Solutions at Mastercard, you'll partner with engineers to build world-class microservices and web applications. We're building a global business-to-business (B2B) technology platform to help businesses of all sizes streamline how they manage payments when buying or selling products and services.
You will work in our Mastercard technology location in Pune, India, which provides a state-of-the-art environment for technology teams to thrive in our collaborative, Agile engineering culture. You will play a key role in how Mastercard transforms the B2B space to standardize, automate, and optimize digital payment efficiency for buyers and sellers.
Required Experience:
- Bachelor's degree in Project Management, Information Technology, Computer Science or comparable field
- Knowledge and demonstrated experience in the areas of planning and project management
- Looking for up to 5 years of relevant experience in Project Management
- Some previous experience working on a large scale, multiple scrum team projects
- Experience with agile project management methodology preferred
- Advanced communication skills required, including writing, listening and verbal
- Strong leadership with a solid track record for building and maintaining strong relationships
- Proficient in PowerPoint, Excel, Word, Jira and Rally Tools
Job Posting Title
Lead Technical Program Manager
Overview -
The Prepaid team is looking for a Lead Technical Program Manager to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role -
In this position, you will need to:
-Be a Release Train Engineer for a SAFe Agile Train
-Plan, execute, and deliver projects from inception to completion related to a known technology, product, or program
-Proactively manage the end-to-end delivery of engineering work through the organization and all dependent organizations, reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery
-Build and maintain integrated project schedules that account for internal/external dependencies, differing delivery approaches, numerous constraints, and adequately factor in contingency for unplanned delays
-Learn how to negotiate features and associated priority and help the team and their customers reach consensus
-Collaborate with engineering managers to secure resources, scope efforts, set priorities and establish delivery milestones
-Figure out the sequencing of the work so that engineering execution can be optimized
-Identify blocking issues and manage their resolution
-Manage project communications, and may be the first point of contact for the team
-Run effective meetings
-Clearly articulate scope, timelines, dependencies, owners, actions, risks, and mitigations
-Own project communications and ensure the right information about the status of a project is delivered to the right audience at the right time
-Have good working relationships with engineers, managers, and peers
Job Posting Title
Lead Project Manager
Overview
The ONE Service Delviery team is looking for a Lead Project Manager to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role
- Leads leading complex initiatives and projects
- Applies technical capabilities within own discipline to coach and develop junior employees
- Provides input into performance appraisal process for some junior employees or team members
- Responsible for planning, developing, and executing schedules, ensuring methodology compliance
- Manage complex resolutions, and help develop solutions to complex problems
- Regularly communicate to senior management regarding the status of specific project deliverables, and interact with client to set and manage expectations
- Consults on new products, processes, standards or plans in support of the business. 
All About You
In this section, list essential responsibilities and education desired. Customize based on the role and feel free to add intrinsic values. Add bullet points to:
- Be skilled at explaining technical problems succinctly and clearly
- Be a strong, confident, and exacting writer and speaker, able to communicate your vision and roadmap effectively to a wide variety of stakeholders
- Always look for potential solutions to solve problems
- Worked with Cloud Providers AWS and Azure
- Advanced project skill with ability to organize and run large scale projects that run 6 -12 months
- PMP certification preferred
Software Engineer:
- Are you passionate about building innovative software solutions? Join our team of talented engineers and contribute to developing cutting-edge (product/service) that impacts millions of users. In this role, you'll design, develop, and test high-quality code, collaborating with cross-functional teams to bring groundbreaking ideas to life.
Product Management:
- Become a champion for our users! Join our Product Management team and shape the future of (product/service). You'll conduct user research, define product strategy, and drive the development of features that delight users and fuel business growth.
Data Analytics:
- Unlock the power of data! We're seeking a passionate Data Analyst to join our team and translate complex data into actionable insights. You'll utilize your expertise in data mining, modeling, and visualization to inform strategic decisions and drive business innovation.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

The Third Party Management Program Execution provides operational support, process guidance, and quality assurance and quality control oversight to businesses across Citi, leveraging a central utility infrastructure, standardized processes, and operating procedures to execute robust risk management activities throughout the third-party management life cycle.
The Program Management Analyst will be responsible for executing day-to-day activities in support of Citi's Third-Party Management Program, including the implementation of key, standardized processes related to compliance with Citi's policies and standards; guiding internal stakeholders; Strong communication and diplomacy skills is required. Takes overall responsibility for volume, quality, timeliness of end results; Provide guidance to internal stakeholders; monitoring the timely and effective completion of activities related to Third Party lifecycle; and ensuring data accuracy for the reporting of third-party related metrics.
Responsibilities:
+ Looks for ways to improve the current process and share best practices with management team.
+ Participates in team meetings to analyze documentation and processes to ensure risks and control points are properly addressed.
+ Assists management group in gathering data and information for supervisors reporting and to take ownership of specified projects and tasks.
+ Demonstrate Strong knowledge about Third Party Lifecycle Management, Regulatory guidelines Contract Terms & conditions, Information Security, Regulations (OCC, GDPR, Data Privacy Laws, and Country specific Local Laws etc.)
+ Providing process guidance and support to Third Party Officers (TPOs), Business Activity Owners (BAOs) and other business stakeholders on end-to-end Third-Party Management requirements and set up periodical review meeting with all the stakeholders.
+ Facilitating and coordinating with various Policy Owners in areas such as Data Privacy, Export Licensing, Information Security and Continuity of Business (CoB)
+ Provide guidance to junior TPU analysts on the process execution.
+ Act as Level 2 Reviewer in the team and guide the team members as needed.
+ Verify if third parties' policies and procedures are complaint to Citi's policies and procedures. Identify and report gaps if any, to senior management.
+ Identify opportunities for better control and productivity enhancement through various process reengineering initiatives and automation projects including but not limited to Robotic Process Automations.
+ Analyzing the data and forecast trends with respect to inherent risk associated with third parties and build controls to mitigate such risks
+ Work with Operations standards team to identify the process gaps and take measures in mitigating the same.
+ Provide all data related to management team for Internal and external Auditors and ensure timely and accurate submission of all deliverables and ensure that all comments are addressed, observations are reported correctly, and corrective action is taken accordingly
+ Initiate process changes in line with new emerging risks and regulatory requirements.
Qualifications:
+ Minimum 8+ years of working experience in financial services / Banking industry
+ Preferred 3+ years of direct, relevant experience in third-party risk management or operational risk management or Audit related work
+ Knowledge of third-party management risk and control methodologies and best practices
+ Team management skills preferred
+ Supply chain management experience preferred
Education:
+ Bachelor's degree required.
+ Master's Degree preferred.
+ Professional Qualifications including CA/ICWA/ACS etc
---
**Job Family Group:**
Project and Program Management
---
**Job Family:**
Program Management
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Dedicated to resolving and preventing the most complex and high-impact customer issues. provide escalation excellence, driving customer satisfaction and loyalty through deep strategic insight and cross-functional orchestration.
Owning and resolving critical customer escalations that exceed standard support pathways. Requires a strong technical foundation, customer empathy, and the ability to influence internal stakeholders to drive resolution. Empowered to act decisively on behalf of the customer, ensuring their experience with Microsoft is enganced through expert intervention and strategic problem-solving.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
Voice of Customer
- Gather a broad and deep understanding of customer feedback and trends.
- Develop and drive customer/partner listening plans and techniques.
- Analyze customer-related data and engage in critical conversations with stakeholders.
- Build actionable customer insights and employ storytelling for internal stakeholders.
- Prepare materials for Senior Leadership Teams (SLTs) and shape data-driven processes.
- Lead the development of problem statements and identify customer problems that need to be addressed.
Customer Satisfaction
- Assess top opportunities for change in customer/partner processes, systems, and products.
- Develop and drive actionable improvements through relevant business groups.
- Navigate complex areas of the Microsoft organization and influence stakeholders.
- Shape stakeholder engagement approaches and capture feedback on improvement plans.
- Cultivate strategic partnerships and drive meaningful relationships across the customer landscape.
- Engage with senior leadership and influence them to drive customer and partner improvements.
- Participate in strategic and complex business planning and execution projects.
Customer/Partner Obsession
- Act as chief customer and partner advocate in key business forums.
- Represent customer/partner interests and drive a customer-obsessed culture.
- Own accountability for customer loyalty and apply best practices.
- Cultivate broad understanding of customer experience, industry trends, and competitor knowledge.
- Become an expert on customers' and partners' business and share this knowledge with internal stakeholders.
- Shape processes and tools for knowledge gathering and sharing.
Program Management
- Own and support critical programs impacting customer satisfaction (e.g., segmentation, account management).
- Ensure customer voice is included in planning and decision-making.
- Drive field awareness on escalation paths and involve leadership as needed.
- Collaborate across the organization for role clarity and cross-team synergies.
- Prepare customers for changes to products/services.
**Qualifications**
Bachelor's Degree (or equivalent) in Sales, Marketing, Computer Science, Computer Engineering, IT, or related field AND 8+ years' experience in change management, project management, customer engagement, organizational development, sales/business engagement, relationship management, analytics, or customer feedback/intelligence program management
OR equivalent experience
- Solid technical understanding of Applications/Data scenarios and workloads
- Ability to stay up to date on new/improved Azure scenarios and workloads
- Demonstrated technical leadership through prior coaching/leadership roles
- Ability to act on customer escalation needs and orchestrate resources
- Project Management Professional (PMP)
- Incident Management Training
- Experience in customer-facing roles with technical expertise in escalation management
Master's Degree (or equivalent) AND 12+ years' experience in relevant fields
OR equivalent experience
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

The Third Party Management Operations (TPM Ops) provides operational support, process guidance, and quality assurance and quality control oversight to businesses across Citi, leveraging a central utility infrastructure, standardized processes, and operating procedures to execute robust risk management activities throughout the third-party management life cycle.
The Program Management Analyst will be responsible for executing day-to-day activities in support of Citi's Third-Party Management Program, including the implementation of key, standardized processes related to compliance with Citi's policies and standards; guiding internal stakeholders; Strong communication and diplomacy skills is required. Takes overall responsibility for volume, quality, timeliness of end results; Provide guidance to internal stakeholders; monitoring the timely and effective completion of activities related to Third Party lifecycle; and ensuring data accuracy for the reporting of third-party related metrics.
**Responsibilities:**
+ Looks for ways to improve the current process and share best practices with management team.
+ Participates in team meetings to analyze documentation and processes to ensure risks and control points are properly addressed.
+ Assists management group in gathering data and information for supervisors reporting and to take ownership of specified projects and tasks.
+ Demonstrate Strong knowledge about Third Party Lifecycle Management, Regulatory guidelines Contract Terms & conditions, Information Security, Regulations (OCC, GDPR, Data Privacy Laws, and Country specific Local Laws etc.)
+ Providing process guidance and support to Third Party Officers (TPOs), Business Activity Owners (BAOs) and other business stakeholders on end-to-end Third-Party Management requirements and set up periodical review meeting with all the stakeholders.
+ Facilitating and coordinating with various Policy Owners in areas such as Data Privacy, Export Licensing, Information Security and Continuity of Business (CoB)
+ Provide guidance to junior TPU analysts on the process execution.
+ Act as Level 2 Reviewer in the team and guide the team members as needed.
+ Verify if third parties' policies and procedures are complaint to Citi's policies and procedures. Identify and report gaps if any, to senior management.
+ Identify opportunities for better control and productivity enhancement through various process reengineering initiatives and automation projects including but not limited to Robotic Process Automations.
+ Analyzing the data and forecast trends with respect to inherent risk associated with third parties and build controls to mitigate such risks
+ Work with Operations standards team to identify the process gaps and take measures in mitigating the same.
+ Provide all data related to management team for Internal and external Auditors and ensure timely and accurate submission of all deliverables and ensure that all comments are addressed, observations are reported correctly, and corrective action is taken accordingly
+ Initiate process changes in line with new emerging risks and regulatory requirements.
**Qualifications:**
+ Minimum 8+ years of working experience in financial services / Banking industry
+ Preferred 3+ years of direct, relevant experience in third-party risk management or operational risk management or Audit related work
+ Knowledge of third-party management risk and control methodologies and best practices
+ Team management skills preferred
+ Supply chain management experience preferred
**Education:**
+ Bachelor's degree required.
+ Master's Degree preferred.
+ Professional Qualifications including CA/ICWA/ACS etc
---
**Job Family Group:**
Project and Program Management
---
**Job Family:**
Program Management
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

About the job

Key Responsibilities:

• Manage and execute CDMO projects from initiation to delivery, ensuring adherence to timelines, budgets, and quality standards.
• Act as the primary point of contact for internal stakeholders, ensuring smooth communication and alignment on project objectives.
• Collaborate closely with the Site Head, R&D, Manufacturing, Quality, Supply Chain, and Regulatory teams to ensure project milestones are achieved.
• Monitor project progress, identify risks, and implement mitigation plans to ensure on-time and in-full delivery.
• Prepare and present regular status reports and updates to senior management.
• Drive process improvements to enhance project efficiency and client satisfaction.

Required Qualifications & Skills:

• Bachelor’s/Master’s degree in life sciences, pharmacy, chemical engineering, or a related field.
• 4-6 years of experience in managing projects in CDMO/pharmaceutical companies is a must.
• Strong understanding of CDMO operations , including R&D, tech transfer, and manufacturing processes.
• Excellent stakeholder management, communication, and problem-solving skills.
• Ability to work in a fast-paced, matrixed environment with multiple internal teams.

Job Title: Workday HCM Program Manager

Job Summary:

We are seeking an experienced Program Manager to lead the Workday HCM track and oversee end-to-end implementation, upgrades, and enhancements. The ideal candidate will have deep expertise in Workday HCM modules and proven experience in managing large-scale HR technology programs, ensuring timely delivery, seamless integration, and alignment with business objectives.

Key Responsibilities:

• Lead the Workday HCM program across multiple modules (Core HR, Recruiting, Talent, Compensation, Time & Absence, Payroll, etc.).
• Manage end-to-end project lifecycle, including planning, execution, monitoring, and closure.
• Collaborate with HR, IT, and external consultants/vendors to ensure successful implementation and integration.
• Drive requirements gathering, solution design, and configuration oversight, ensuring alignment with business processes.
• Monitor program performance, manage risks, and implement mitigation strategies.
• Track milestones, deliverables, and ensure adherence to SLAs and timelines.
• Provide regular updates to senior leadership and stakeholders.
• Facilitate change management, training, and user adoption strategies for new Workday functionality.
• Ensure data integrity, compliance, and reporting accuracy in Workday HCM.
• Support AI and automation initiatives within HCM where applicable.

Qualifications & Skills:

• 12–14 years of experience in HR technology or Workday HCM program management.
• Strong Hands-on Workday HCM experience with multiple modules.
• Proven experience leading complex Workday implementation or upgrade programs.
• Excellent project management, stakeholder management, and communication skills.
• Ability to manage cross-functional teams, both onsite and offshore.
• Familiarity with HR processes, compliance, and reporting requirements.
• PMP or similar project management certification is a plus.

Key Competencies:

• Strategic thinker with operational execution skills
• Strong problem-solving and decision-making capabilities
• Ability to influence and drive change across multiple stakeholders
• Detail-oriented, with a focus on quality and process excellence

Regards,

Chetan Gurudev