187 Program Support Staff jobs in India
Assistant Manager - Program Support
Posted 7 days ago
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Job Title: Assistant Manager – Learning/Service Delivery (Global)
Location: Remote (Work from Home)
Department: Learning/Services Delivery (Global)
Employment Type: Full-Time Shifts: Rotational (24x7) Weekly Offs: 2 days per week
About Emeritus:
Emeritus is a global leader in online education, partnering with top universities and corporations to deliver world-class learning experiences. We believe in the power of education to transform lives, and we strive to bring accessible, high-quality learning opportunities to professionals worldwide. As a leader in the EdTech industry, Emeritus is committed to providing transformative learning experiences to professionals across the globe.
Role Overview:
As an Assistant Manager in the Learning/Service Delivery team, you will play a crucial role in managing program operations, overseeing learner support, and driving team performance. The role requires effective team management, process monitoring, and the ability to handle escalations while maintaining a high standard of service. The ideal candidate will have strong communication skills, be results-oriented, and thrive in a fast-paced, dynamic environment. Knowledge of the EdTech industry is a strong plus.
Key Responsibilities:
· Team Leadership & Performance: Oversee team performance and conduct regular discussions to address performance issues, data collation, and goal setting. Facilitate and manage second-level response reviews to ensure quality.
· Escalation Management: Handle non-performance-related escalations, potential escalations, and SLA breaches, ensuring timely and appropriate resolution.
· SLA & BQ Management: Monitor SLAs, maintain performance standards, and manage Business Quality (BQ) metrics to ensure learner satisfaction and process adherence.
· Process Oversight: Lead efforts in overseeing process deviances and work towards fixing issues.
· Collaboration & Coordination: Collaborate with cross-functional teams to ensure timely delivery of tasks, along with delay tracking.
· Operational Monitoring: Ensure effective leave and schedule management, including handling skeleton staffing and monitoring daily schedules to ensure smooth operations.
· Reporting & Audits: Conduct performance audits, rebuttal reviews for team members, and participate in the preparation and publication of performance dashboards (in coordination with managers).
· Risk Management: Identify potential risks in program delivery and take pre-emptive actions to avoid SLA breaches or other service delivery disruptions.
· Shift Monitoring: Tracking and managing the daily working schedules of team members to ensure optimal staffing and operational efficiency. Monitor live shift performance, such as agent availability, handling times, and active engagement in learner interactions (chats, emails, calls). Organize backup staff to fill in during understaffed periods or when team members are unavailable.
Qualifications:
· Bachelor’s degree or equivalent qualification required.
· Proficiency in Microsoft Excel is essential.
· Leadership Experience: Prior experience in program coordination, customer service, or service delivery roles, with at least 2 years in a leadership/management capacity.
· Team Management: Proven track record of managing a team, driving performance, and handling escalations effectively.
· SLA Monitoring: Experience in monitoring SLAs and key business quality metrics.
· Technical Proficiency: Proficiency with project management tools and learning management systems (LMS).
· Problem-Solving Skills: Strong problem-solving and organizational skills.
· Excellent Communication: Strong written and verbal communication skills in English.
· Adaptability: Ability to work in a fast-paced, dynamic environment with flexibility and a positive attitude.
· Industry Experience: Prior experience in the EdTech industry or online learning programs.
· Reporting & Dashboards: Familiarity with reporting tools and performance dashboard management.
· Process Improvement: Experience in process optimization and continuous improvement strategies.
· Shift Flexibility: Willingness to work in rotational shifts (24x7), with 2 days of weekly-offs.
Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
In Press
- emeritus harvard business school: Edtech unicorn Emeritus story now a Harvard Business School case study - The Economic Times (indiatimes.com)
Volunteer Coordinator and Program Support
Posted 1 day ago
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Job Description
Responsibilities:
- Recruit, screen, onboard, and train new volunteers, ensuring they are well-prepared for their roles.
- Develop and maintain volunteer schedules, ensuring adequate coverage for all program activities.
- Serve as the primary point of contact for volunteers, addressing their questions, concerns, and providing ongoing support.
- Organize and facilitate volunteer appreciation events and activities.
- Maintain accurate volunteer records, including contact information, hours worked, and training completed, using our volunteer management system.
- Assist program managers in developing and implementing program activities and initiatives.
- Provide administrative support, including preparing reports, managing correspondence, and maintaining program files.
- Assist with event planning and logistics for program-related activities.
- Liaise with community partners and stakeholders to promote volunteer opportunities.
- Track and report on volunteer engagement metrics and program support activities.
- Contribute to the development of program materials and resources.
- Ensure compliance with organizational policies and procedures regarding volunteer management.
- Support the overall mission and goals of the organization through dedicated service.
- Bachelor's degree in Social Work, Human Resources, Psychology, or a related field is preferred.
- Minimum of 2-3 years of experience in volunteer coordination, program support, or a related role within the non-profit sector.
- Strong understanding of volunteer management best practices.
- Excellent interpersonal and communication skills, with the ability to build rapport with diverse individuals.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience with volunteer management software is a plus.
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks and prioritize effectively.
- A genuine passion for community service and supporting charitable causes.
- Ability to work collaboratively as part of a team.
- Basic understanding of program development and implementation is beneficial.
Remote Volunteer Coordinator & Program Support
Posted 17 days ago
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Job Description
Your responsibilities will include:
- Developing and implementing strategies to recruit new volunteers from diverse backgrounds and communities.
- Screening, interviewing, and onboarding new volunteers, including background checks and orientation sessions.
- Creating and managing volunteer schedules, ensuring adequate coverage for all program activities.
- Providing ongoing support, motivation, and recognition to volunteers.
- Developing and delivering training programs for volunteers on specific roles, organizational policies, and program objectives.
- Maintaining accurate and up-to-date volunteer records in the CRM system, including hours, assignments, and contact information.
- Assisting with the planning and execution of volunteer appreciation events and initiatives.
- Providing administrative support to program managers, which may include data entry, report generation, and correspondence.
- Coordinating logistics for program activities and events, such as booking virtual platforms or liaising with remote participants.
- Communicating effectively with volunteers, staff, and external stakeholders to ensure alignment and efficient operations.
Systems Analyst II - Compliance Program Support
Posted 4 days ago
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Job Description
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Join our SAP Compliance Team as a Systems Analyst to evaluate Thermo Fisher's SOX compliance program. Coordinate compliance activities with internal advisors and external auditors to ensure strong ICFR.
**Responsibilities:**
+ Provide consistent and timely maintenance of SOX documentation.
+ Assist in completing SOX audits and controls.
+ Collaborate with the Compliance Manager and SOX team members to collect day-to-day evidence attributes.
+ Aid in coordinating and developing supporting documentation for SOX, auditors, advisors, and process owners.
+ Work with the team on identification and management of the summary of control deficiencies, ensuring it is complete, accurate, and updated in a timely manner.
+ Compile and document control deficiency communications as needed.
+ Analyze, research, and document deficiencies, including conducting root cause analysis, assessing the level of significance, and developing remediation plans. Implement the remediation plan, communicate the process and ensure all remediation steps are completed.
+ Offer insights on the outcomes of remediation testing and conduct vital follow-up actions.
+ Conduct process improvement audits and other audit activities.
+ Support the goals and projects of the SOX Compliance team.
**Experience:**
+ Displays proficiency working in an industry/organization subject to Sarbanes-Oxley regulations.
+ 3+ years of IT experience working with SDLC functions, including project delivery (e.g., PMO, software testing, development, business analysis of IT applications), operations, and maintenance.
+ Experience in the delivery of ERP and Finance and Controlling modules over systems like SAP or Oracle would be a bonus.
**Education:**
+ Bachelor's degree or equivalent experience in Finance, Accounting, Life Sciences, Computer Science, IT, Information Systems Management, or a related field.
+ An equivalent combination of education and experience may be accepted as a satisfactory substitute.
**Knowledge, Skills, Abilities:**
+ Proficient in accounting (GAAP) and auditing (GAAS) principles. Familiar with Sarbanes-Oxley Act, 2013 COSO framework, SEC regulations.
+ General knowledge of business processes, including quote-to-cash, procure-to-pay, and general ledger accounting.
+ Understanding of governance, including IT governance and COBIT.
+ Exposure to IT compliance, including IT General Controls and IT Application Controls.
+ Proficiency in Microsoft Office suite applications, including Microsoft Excel and Word.
+ Effective written and verbal communication capabilities, coupled with good presentation and public speaking proficiencies.
+ Ability to maintain up-to-date knowledge of evolving regulatory requirements and serve as an information resource for the team and the wider business.
+ Enjoys working in a multi-disciplinary and geographically dispersed team.
+ Able to work on multiple priorities, projects, results, and partnerships.
+ Ability to work in an FDA-regulated (GXP), fast-paced, large company environment.
If you meet the qualifications and are interested in this position, please submit your application with your updated resume. We look forward to reviewing your application.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Team Lead - Support Program Management
Posted 4 days ago
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Job Description
+ undefined
+ _Hiring Manager:_ **_Group Lead - Study Management_**
+ _Location:_ **_Hyderabad_**
· _% of travel expected:_ **_Travel required as per business need_**
· _Job type:_ **_Permanent and Full time_**
About the job
**Our Team:**
_Sanofi Business Operations (SBO) - Medical Services is an internal Sanofi resource organization based in India and is setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, and R&D, Data & Digital functions. Sanofi Global Hub strives to be a strategic and functional partner for tactical deliveries to Medical, HEVA, and Commercial organizations in Sanofi, globally._
**Main responsibilities:**
+ **People** : (1) Mentor the team on day-to-day operations and exceptional situations, providing guidance on end-to-end P2P services, budget management, TA activities, and medical evidence generation support. (2) Monitor work progress and provide solutions to issues and queries related to OPEX budget and SOW review, WBS & PO submission, PO/Invoice Reconciliation, CDA/Confidentiality Notice management, Vendor Onboarding, Adhoc request (Support for Meetings, Presentations, Data comparison), Study ID Card development, SharePoint Maintenance, Internal Calendar management, Different Booklet Creation support, ABP Entries, Study Document Upload and any other ad hoc assignments (3) Implement effective resource and back-up planning to ensure business continuity across all support program activities and P2P services (4) Identify areas for innovation in project tracking, budget management, and data privacy compliance, implementing improvements with external and internal partners (5) Act as a key contact and thought partner for assigned activities, including Annual Budgeting Plan (ABP) processes and Share Point site management. (6) Ensure effective work allocation among team members for various TA-specific tasks and miscellaneous activities. (7) Share best practices and serve as a change agent for operational excellence in support program management. (8) Supervise ala tasks performed by the team members and manage project governance.· **Performance** : (1) Collaborate with global stakeholders to set future projections and timelines for end-to-end P2P services, budget management and TA activities. (2) Ensure the team delivers ongoing projects as per agreed timelines, including SRC reviews, study ID card management, and Smartsheet tracking. (3) Maintain defined quality parameters and review processes before sending deliverables to stakeholders. (4) Support the team in resolving technical issues related to P2P systems, budget tools, tracking systems, and Share Point sites. (5) Monitor projects closely, ensuring timely completion of project trackers, document archival, and maintenance of necessary tracking tools for audit readiness. (6) Guide the team in effectively managing multiple parallel projects across various therapeutic areas.
+ **Process** : (1) Develop a strong understanding of end-to-end P2P services, budget management workflows and support program management processes to meet stakeholder expectations. (2) Encourage the team to implement best practices and leverage internal/external business knowledge to improve project processes. (3) Stay informed about operational excellence techniques and facilitate continuous skill upgradation for team members. (4) Mentor the team in delivering various scientific events and providing project management support for symposia, advisory boards, etc. (5) Support the team in driving project governance meetings with stakeholders, vendors, and digital teams to track and monitor project progress. (6) Identify and propose automation solutions to streamline P2P processes, budget management, TA activity tracking, and medical evidence generation support.
+ **Stakeholders** : (1) Support global stakeholders in project planning, resource allocation, and ensuring business continuity as per agreed plans. (2) Assist global stakeholders with process improvements, risk mitigation plans, and new initiatives related to support program management and P2P services. (3) Foster effective collaboration with stakeholders to understand their requirements and propose solutions aligned with their expectations. (4) Maintain productive working relationships with stakeholders and work alongside them to resolve ongoing issues or problems. (5) Establish and maintain regular governance with various stakeholders involved in support program management.About you·
+ **_Experience_** _: 12 + years of relevant experience with project management experience within pharmaceutical industry_ ·
+ **_Soft skills_** _: Strong interpersonal and negotiation skills, able to deal with ambiguity and conflicting priorities_ ·
+ **_Technical skills_** _: MS office (including Teams, SharePoint), project management tools such as Smartsheet, MS Project, JIRA etc._ ·
+ **_Education_** _: Postgraduate in Pharma /life Sciences/Medical with Finance management background ·_
+ **_Languages_** _: Excellent knowledge of English language (spoken and written)_
_Pursue Progress_ , Discover extraordinary!
+ Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (
Community Program Manager - Outreach & Support
Posted 3 days ago
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Job Description
Key Responsibilities:
- Develop, implement, and manage community outreach and support programs aligned with organizational goals.
- Design and execute strategies to engage diverse community members and stakeholders.
- Oversee program operations, including volunteer recruitment and management, resource allocation, and service delivery.
- Conduct needs assessments to identify community priorities and gaps in services.
- Build and maintain strong relationships with community leaders, partner organizations, and government agencies.
- Manage program budgets and ensure financial accountability and reporting.
- Develop and implement monitoring and evaluation frameworks to assess program impact and effectiveness.
- Create compelling program materials, including reports, proposals, and communication content.
- Advocate for the needs of the community and represent the organization at relevant forums.
- Stay informed about best practices in community development, social services, and non-profit management.
- Bachelor's degree in Social Work, Sociology, Public Health, Community Development, or a related field. A Master's degree is preferred.
- 5+ years of experience in program management, community outreach, or social services, preferably within the non-profit sector.
- Demonstrated success in designing and implementing impactful community programs.
- Strong understanding of social issues, community needs assessment, and intervention strategies.
- Excellent interpersonal, communication, and relationship-building skills.
- Proficiency in budget management, grant writing, and reporting.
- Experience in volunteer management and mobilization.
- Ability to work independently and collaboratively in a fully remote environment.
- Strong organizational and project management skills.
Community Program Manager - Elderly Support
Posted 11 days ago
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Senior Program Manager, Community Support
Posted 13 days ago
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Job Description
Responsibilities:
- Develop and implement strategic community support programs aligned with organizational mission and goals.
- Oversee the day-to-day operations of community outreach initiatives and support services.
- Manage program budgets, resources, and timelines to ensure successful delivery.
- Build and maintain strong relationships with community leaders, local organizations, and beneficiaries.
- Identify community needs and develop tailored solutions and support mechanisms.
- Design and execute engagement strategies to foster community participation and empowerment.
- Monitor and evaluate program effectiveness, collecting data and generating reports on impact.
- Lead and mentor a team of community support staff, promoting a collaborative and supportive work environment.
- Facilitate workshops, training sessions, and community events (virtually and/or in-person as needed).
- Advocate for community needs and represent the organization in relevant forums.
- Ensure compliance with relevant regulations and ethical standards.
- Develop innovative approaches to address complex social challenges within communities.
- Manage volunteer recruitment, training, and engagement.
- Create compelling content and communications to raise awareness about program activities.
- Troubleshoot and resolve issues that may arise during program implementation.
Qualifications:
- Bachelor's degree in Social Work, Community Development, Public Administration, or a related field. Master's degree preferred.
- Minimum of 6-8 years of experience in program management within the community or social services sector.
- Proven experience in developing and managing impactful community programs.
- Strong understanding of social issues and community dynamics.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to build rapport and trust with diverse community groups.
- Experience in stakeholder management and partnership development.
- Proficiency in data collection, analysis, and reporting.
- Ability to manage budgets and resources effectively.
- Strong organizational and project management skills.
- Experience working in a remote or hybrid environment is a plus.
- Passion for social impact and community empowerment.
- Skills in conflict resolution and facilitation.
This fully remote opportunity, servicing the Chennai, Tamil Nadu, IN region and beyond, allows you to make a significant difference from anywhere. You will be instrumental in shaping our client's commitment to community well-being.
Senior Community Support Program Manager
Posted 16 days ago
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Job Description
Key Responsibilities:
- Develop and implement strategic plans for community support programs, aligning with organizational goals and community needs.
- Manage program budgets, resources, and staff effectively to ensure successful program delivery.
- Oversee the recruitment, training, and supervision of program staff and volunteers.
- Establish and maintain strong relationships with community stakeholders, partner organizations, and service providers.
- Monitor program performance, collect data, and conduct evaluations to assess impact and identify areas for enhancement.
- Ensure programs are delivered in compliance with relevant regulations, ethical guidelines, and best practices in social care.
- Advocate for the needs of program participants and represent the organization in community forums.
- Develop and implement outreach strategies to engage target populations and promote program awareness.
- Write grant proposals and reports to secure funding and demonstrate program outcomes.
- Foster a supportive and inclusive environment for both program participants and staff.
Required Qualifications:
- Master's degree in Social Work, Public Health, Sociology, or a related field.
- A minimum of 6 years of experience in program management within the community and social care sector.
- Proven experience in developing, implementing, and evaluating social support programs.
- Demonstrated leadership and team management skills.
- Excellent understanding of social welfare systems, community needs assessment, and resource mobilization.
- Strong proposal writing and grant management skills.
- Exceptional communication, interpersonal, and stakeholder engagement abilities.
- Proficiency in data collection, analysis, and reporting for program evaluation.
- Ability to work independently and collaboratively in a remote setting.
- Commitment to social justice and empowering marginalized communities.
This is a crucial role for an experienced professional passionate about making a tangible difference in the lives of individuals and communities, working remotely to serve those in need near Dehradun, Uttarakhand, IN .
Operations Manager - Executive Office Support
Posted 9 days ago
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Job Description
Key Responsibilities:
- Oversee the day-to-day operations of the executive offices, ensuring a high level of professional service.
- Manage and lead a team of administrative assistants and executive support staff, providing guidance, training, and performance feedback.
- Coordinate complex calendar management, travel arrangements, and meeting logistics for senior executives.
- Prepare and edit correspondence, reports, presentations, and other documents as required.
- Manage office supplies, equipment, and vendor relationships for the executive suites.
- Implement and maintain efficient administrative processes and systems.
- Handle confidential information with the utmost discretion and professionalism.
- Liaise with various departments to facilitate smooth information flow and coordination.
- Organize and manage executive-level meetings, including agendas, minutes, and follow-up actions.
- Oversee budget management for the executive office, including expense tracking and reporting.
- Ensure office facilities are well-maintained and presentable at all times.
- Act as a key point of contact for internal and external stakeholders interacting with the executive office.
- Identify opportunities for process improvements to enhance efficiency and effectiveness.
- Support special projects as assigned by senior leadership.
- Ensure compliance with company policies and procedures.
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum of 7 years of experience in office management, executive support, or a related administrative role, preferably in a corporate environment.
- Proven experience in managing and leading administrative teams.
- Exceptional organizational and time management skills, with the ability to multitask effectively.
- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant office software.
- Excellent written and verbal communication skills.
- High level of discretion, professionalism, and confidentiality.
- Problem-solving skills and the ability to work proactively.
- Experience with budget management and vendor relations.
- Ability to work independently and collaboratively within a team.
- Experience in the financial services industry is a plus.
- Demonstrated ability to adapt to changing priorities and demands.