147 Provider Relations jobs in India

Major Responsibilities:

As a Provider Relations Manager, you will

• Serve as a liaison between Operations & customer support Team and External Partners (diagnostics centers, clinics and hospitals).
  
• Lead in development of communication materials to External Partners, and internal teams as directed.
  
• Manage products, pricing and merchandising at Partner Locations.
  
• Manage and disseminate information to External Partners while analyzing all current working Contracts to facilitate business solutions.
  
• Oversee and validate Provider contractual relationships and contract compliance.
  
• Project management of ongoing service delivery
  
• Analyzing and tracking Provider capability; center status changes, etc.
  
• Assist in development of auditing tools that provide for status and quality review of Providers.
  
• Define and Conduct centre-based or one-on-one employee training at the provider premises, as and when needed
  
• Demonstrate professional communication and representation of the company in all business relationships
  

1. Strong Project Management skills along with unrelenting client focus
   
2. Problem-solver, eager to learn, self-starter, goal-oriented
   
3. Meticulous and detail oriented approach
   
4. Strong and demonstrated written and verbal communications skills
   
5. Strong computer skills, including Microsoft Word, PowerPoint and Excel.
   

RELATIONSHIP MANAGER (Insurance and Loans)

Company Summary

Vanmoh Chit Funds – A Growing Leader in South India's Financial Space is headquartered in Coimbatore, Tamil Nadu, and operates actively across multiple districts. Positioning itself as a 'fast-growing and trusted financial organization,' Vanmoh emphasizes ethical conduct, transparent operations, and customer-first practices to build credibility in the region.

Job Summary:

Vanmoh Chit Funds Pvt. Ltd. is seeking a dynamic and customer-focused Relationship Manager to join our team. The candidate will be responsible for building and maintaining strong customer relationships, promoting and cross-selling insurance and loan products, and ensuring high customer satisfaction.

Key Responsibilities:

Develop and manage a portfolio of clients for insurance and loan products.

Conduct financial needs analysis to understand customer requirements and provide appropriate solutions.

Promote and sell insurance policies (life, health, and general insurance) and loan products (personal loans, business loans, etc.).

Maintain regular contact with clients and provide after-sales support.

Meet sales targets and ensure compliance with internal and regulatory guidelines.

Coordinate with internal departments and external partners (insurance companies, NBFCs, etc.) for seamless processing.

Educate customers on new financial products and services.

Handle customer queries, grievances, and resolve issues in a timely manner.

Maintain accurate records of customer interactions and transactions.

Requirements:

Bachelor's degree in Business, Finance, or a related field (preferred).

1–3 years of experience in sales, preferably in insurance, loans, or banking sectors.

Strong knowledge of loan and insurance products.

Excellent communication, negotiation, and interpersonal skills.

Local language proficiency is a plus.

Key Competencies:

Customer-centric approach

Target-driven and result-oriented

Problem-solving and conflict resolution skills

Ability to work independently and as part of a team

Good analytical and documentation skills

Compensation & Benefits:

Competitive salary with incentives

Travel allowance (if applicable)

Performance bonuses

Opportunities for career growth and development

Key Responsibilities

• Set store sales plans and quotas aligned with business objectives.
• Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.
• Implement production, productivity, quality, and customer service standards.
• Recommend product lines and ensure appropriate merchandise mix.
• Drive sales, margin, shrink control, inventory management and cost optimization.
• Manage commercials and statutory compliance.
• Manage performance and foster teamwork among store staff.
• Identify and develop talent for critical positions.
• Address customer feedback to improve service and processes.
• Stay updated on competition and manage customer escalations.
• Drive local events and promotions as per marketing calendar.
• Promote a 'Customer Obsessed Culture' to prioritize customer centricity.

Key Performance Indicators

• Business Management: Gross Margin, SOH Segment & Brand mix
• Discount Management
• Brand share
• Finance - Paper/card VM Implementation.
• Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL.
• Customer Experience - VOC - Participation, score, SQA, complaints, Loyalty cards.
• People Management.
• Business Acumen - profitability, Competition.
• Jio Business - Activations, Recharges, CAF Rejections

Job Requirements

1. Functional Competencies

• Operational Effectiveness
• Finance Management
• Analysis and Problem Solving
• Results Orientation

2. Behavioural Competencies

• Self-Development
• Emotional Intelligence
• Customer Service Orientation
• People Management
• Communication
• Teamwork and Collaboration

• Title : CRM Officer
  

• Location : Aurangabad
  

• Department : Customer Support
  

• Reporting to : Sales Head
  

• Own and manage customer data within the CRM system (entry, updates, segmentation, cleanup).
  

• Monitor, track, and report sales pipeline and customer lifecycle stages.
  

• Set up automated workflows, reminders, and task assignments using the CRM for customer updates and follow up.
  

• Coordinate between sales, production, and service teams to ensure smooth customer journeys.
  

• Provide data-driven insights for retention campaigns and customer engagement strategies.
  

• Assist in CRM training and onboarding for new team members.
  

• Ensure high CRM hygiene standards and consistency across all touchpoints.
  

• Monitor delivery schedules from order confirmation to dispatch and provide customer with real time updates.
  

• Give customer order updates after the order confirmation to the dispatch and follow up for payment collection.

• Bachelor’s degree in Business Administration, Marketing, or a related field.
  

• 1–3 years of experience in managing CRM.
  

• Understanding of CRM software is a plus.

• Strong understanding of B2B customer lifecycle and funnel stages.
  

• Analytical mindset with excellent attention to detail.
  

• Proficiency in Excel and CRM reporting dashboards.
  

• Good communication and coordination skills.
  

• Ability to work cross-functionally with sales, marketing, and support teams.
  

• Self-motivated, organized, and data-oriented.
  

• Should be able to identify bottlenecks in customer flow and suggest solutions.
  

• Willingness to learn and adapt to new digital tools as required.
  

• Ability to work independently under minimal supervision.
  

• Opportunity to work in a reputed precision manufacturing company with global reach.
  

• Structured training and development programs.
  

• Growth-oriented work culture with a focus on performance.
  

• Exposure to world-class CRM and automation tools.
  

• Employee engagement and recognition programs.
  

Client Management: Ensure that all needs of clients are successfully met and managed

after booking.

After-Sales Service: Provide continuous support to existing clients and ensure they are

fully satisfied with the services offered.

Client Feedback: Actively seek honest and constructive feedback from clients to

improve services and resolve any concerns.

Booking to Payment Collection to Possession: Provide end-to-end service to clients,

from order placement to payment collection, ensuring satisfaction at every stage.

Query Resolution: Address and resolve all client queries promptly, ensuring a smooth

and positive experience.

Product & Service Guidance: Offer insights and assistance to clients regarding our

products or services, ensuring they are well-informed.

Complaint Handling: Act as the main point of contact for client complaints and escalate

issues to the relevant department or personnel for resolution.

Proactive Communication: Understand client needs, proactively address issues, and

ensure a high level of customer satisfaction at all times.

Documentation: Maintaining and filing documentation as per the process of the

company including receipts, demand letters, interest letters, etc if and when needed.

Coordination: Coordination with different departments and entities such as banks to

ensure the client journey is seamless

We are seeking a proactive and highly organized individual for the Customer Relationship Management role at Home Adda. The Customer Relationship Management or Customer Support Team is pivotal in driving our outreach efforts through lead assignment and generating new opportunities via cold calls. This role demands exceptional communication skills, both verbal and written, along with meticulous attention to detail to ensure successful management of multiple ongoing projects and foster strong customer relationships.

Roles and Responsibilities:

• Lead Assignment and Management: Efficiently receive, qualify, and assign incoming leads to the appropriate sales or service teams, ensuring timely follow-up and maximizing conversion opportunities. Maintain accurate records of lead progression and status.
• Outreach and Cold Calling: Proactively generate new business opportunities by conducting targeted cold calls to potential customers, introducing Home Adda's products/services, and identifying their needs and interests.
• Project Coordination and Oversight: Demonstrate strong organizational skills to effectively manage and prioritize multiple ongoing customer relationship projects or campaigns simultaneously, ensuring all deadlines are met and objectives are achieved.
• Customer Support and Issue Resolution: Serve as a key point of contact for customer inquiries, providing prompt, accurate, and empathetic support. Work to resolve customer concerns and issues efficiently, escalating complex matters to senior team members when necessary, while always ensuring customer satisfaction.
• Relationship Building: Cultivate and maintain strong, positive relationships with customers through consistent and professional communication, fostering loyalty and repeat business.
• Quality Assurance and Standards: Ensure that high-quality standards are consistently maintained for all customer interactions, whether through calls, emails, or other communication channels, reflecting Home Adda's commitment to excellence.

Skills Requirement:

• Excellent verbal communication skills for clear, persuasive, and professional interactions during cold calls and customer support.
• Exceptional written communication skills for clear, concise, and grammatically correct correspondence with customers and internal teams.
• Strong attention to detail for accurate record-keeping, lead tracking, and project management.
• Proven ability to manage multiple projects or tasks concurrently in a dynamic environment, demonstrating strong organizational and time-management skills.
• Proactive and self-motivated approach to lead generation and customer engagement .
• A strong customer-centric mindset with a genuine desire to provide exceptional support and build lasting relationships .
• Proficiency in using CRM software and other relevant office productivity tools.

QUALIFICATION:

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field, or equivalent practical experience.

Key Responsibilities:

• Conduct cold and warm outreach via email, phone, and LinkedIn to connect with inbound leads and potential clients.
• Proactively research and identify new partner/client opportunities within relevant sectors.
• Assist in nurturing existing client relationships, ensuring regular follow-ups and engagement.
• Coordinate with internal teams to ensure seamless execution of retention and engagement initiatives.

Who Should Apply:

• Students or recent graduates with strong communication skills and a keen interest in sales, client servicing, or business development.
• Proficiency in MS Office and LinkedIn usage is a plus.
• Available to work full-time from the Mumbai office for the internship duration.

• Title : CRM Officer
  

• Location : Aurangabad
  

• Department : Customer Support
  

• Reporting to : Sales Head
  

• Own and manage customer data within the CRM system (entry, updates, segmentation, cleanup).
  

• Monitor, track, and report sales pipeline and customer lifecycle stages.
  

• Set up automated workflows, reminders, and task assignments using the CRM for customer updates and follow up.
  

• Coordinate between sales, production, and service teams to ensure smooth customer journeys.
  

• Provide data-driven insights for retention campaigns and customer engagement strategies.
  

• Assist in CRM training and onboarding for new team members.
  

• Ensure high CRM hygiene standards and consistency across all touchpoints.
  

• Monitor delivery schedules from order confirmation to dispatch and provide customer with real time updates.
  

• Give customer order updates after the order confirmation to the dispatch and follow up for payment collection.

• Bachelor’s degree in Business Administration, Marketing, or a related field.
  

• 1–3 years of experience in managing CRM.
  

• Understanding of CRM software is a plus.

• Strong understanding of B2B customer lifecycle and funnel stages.
  

• Analytical mindset with excellent attention to detail.
  

• Proficiency in Excel and CRM reporting dashboards.
  

• Good communication and coordination skills.
  

• Ability to work cross-functionally with sales, marketing, and support teams.
  

• Self-motivated, organized, and data-oriented.
  

• Should be able to identify bottlenecks in customer flow and suggest solutions.
  

• Willingness to learn and adapt to new digital tools as required.
  

• Ability to work independently under minimal supervision.
  

• Opportunity to work in a reputed precision manufacturing company with global reach.
  

• Structured training and development programs.
  

• Growth-oriented work culture with a focus on performance.
  

• Exposure to world-class CRM and automation tools.
  

• Employee engagement and recognition programs.