4,991 Providing Technical Support jobs in India

Fluency in English and Hindi both

Freshers can also apply.

If experienced 6 months experience is mandatory.

5 Days working,rotational shifts and rotational week off's(Shift Start at 6:00AM in the mrng and Shift end's at 9:00PM Night).

• Experience in Insurance Domain is a plus

Hi Applicants!

Looking out for a Job in a Reputed Organization?

Here is a Gateway to it, through ALP Consulting.

Recruiting for Customer Support(US voice process)/Outbound process

Employment Type : Permanent

Detailed Activities:

• Outbound calls to nudge customers to pay installments upto 59 days past due
• Record promise to pays and reasons for delays
• Facilitate or support online payments and debit card payments
• Support on deferral and skip payment requests
• Facilitate one time payment
• Route calls to other functions if it is advanced stage collections
• Provide outstanding balance and next payment due details
• Customer Statement related queries
• Principal and interest paid queries
• Future principal outstanding queries(some calculation involved)
• Online representative assisted payments
• Partial/Full preclosure related queries
• Working experience on multiple applications while resolving queries(5 applications (Front end and receivable system)

Skills required:

• Good listening and comprehension skills in English
• Clear communication in English with usage of proper grammar and an accent understandable by the customers or dealers.
• Experience working in Collection or customer service or related customer-oriented environment. (1 - 3 years)
• Experience in US voice process is mandate.

Education:

• Graduate or post graduate in any discipline

Job Location : Pune.

Work Mode : Work from office(Night shift)

Fluency in English and Hindi both

Freshers can also apply.

If experienced 6 months experience is mandatory.

5 Days working,rotational shifts and rotational week off's(Shift Start at 6:00AM in the mrng and Shift end's at 9:00PM Night).

• Experience in Insurance Domain is a plus

Hi Applicants!

Looking out for a Job in a Reputed Organization?

Here is a Gateway to it, through ALP Consulting.

Recruiting for Customer Support(US voice process)/Outbound process

Employment Type : Permanent

Detailed Activities:

• Outbound calls to nudge customers to pay installments upto 59 days past due
• Record promise to pays and reasons for delays
• Facilitate or support online payments and debit card payments
• Support on deferral and skip payment requests
• Facilitate one time payment
• Route calls to other functions if it is advanced stage collections
• Provide outstanding balance and next payment due details
• Customer Statement related queries
• Principal and interest paid queries
• Future principal outstanding queries(some calculation involved)
• Online representative assisted payments
• Partial/Full preclosure related queries
• Working experience on multiple applications while resolving queries(5 applications (Front end and receivable system)

Skills required:

• Good listening and comprehension skills in English
• Clear communication in English with usage of proper grammar and an accent understandable by the customers or dealers.
• Experience working in Collection or customer service or related customer-oriented environment. (1 - 3 years)
• Experience in US voice process is mandate.

Education:

• Graduate or post graduate in any discipline

Job Location : Pune.

Work Mode : Work from office(Night shift)

Customer Support Executive is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction Responsibilities of the Customer Support Executive will include a broad range of tasks such as 

● Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts 

● Work with customers to ensure they are leveraging effectively and finding value in our services 

● Work closely with Sales, academics, operations and other technical teams to ensure an exceptional customer experience and take care of any customer issues 

● Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development 

● Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth 

● Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes 

● Maintain a revenue base by managing account retention and renewal 

● Maintaining ongoing customer trainer relationships and Communication. 

● Implementing success programs, contributing to sales, onboarding parents. 

● Owning the complete life cycle of the customer engagement. 

● Ensuring customer satisfaction at all touchpoints 

● Analysing customer data to improve customer experience

Desired abilities: 

● Successful candidates must be social, analytical, possess an aptitude for learning, and be able to communicate clearly and effectively. 

● You should also be able to provide insights on customer-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. 

● Possess strong phone, written and verbal communication skills with excellent presentation skills 

● Confident, high energy, self-motivated and a true team player 

● Demonstrated ability and desire to work and excel in fast-paced environment 

● Well-organized, with a high attention to detail and ability to prioritize 

● Sustain business growth and profitability by maximizing value

Job Title:Customer Support

Responsibilities:

1. Listen to customers’ concerns, issues and questions
2. Resolve customers’ concerns and answer customers’ questions to your best ability
3. Maintain a positive attitude and calmly respond to customers’ complaints

Primary skill:

1. Good communicative skill
2. Fluent English speaking and writing.

Internship duration:6 Months

 salary range in CTC:First 6 months stipend. After that confirmation depending on the individual’s performance .

Company: Microvista Technologies Pvt Ltd.

Job Title: Support Executive

Job Location: 909-910, Zion Z-1, Sindhu Bhavan Marg, nr. Maple County Road, Bodakdev, Ahmedabad, Gujarat 380054

Job Type: Full Time

Role Overview:

As a Support Executive, you will be the primary point of contact for customers seeking assistance. Your key responsibilities will include addressing customer queries, troubleshooting issues, and ensuring a high level of customer satisfaction. You will work closely with the support team to resolve issues and ensure smooth operations.

Key Responsibilities:

• Handle inbound and outbound customer inquiries via phone, email, or chat.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Troubleshoot technical issues and assist customers in resolving product/service concerns.
• Ensure timely resolution of customer complaints, escalating issues when necessary.
• Maintain records of customer interactions, transactions, and issues.
• Assist in improving customer service processes and solutions.
• Collaborate with cross-functional teams (e.g., technical, sales) to ensure seamless service delivery.
• Follow up with customers to ensure their issues have been resolved to satisfaction.
• Monitor and track performance metrics (e.g., response time, resolution time) and work to meet targets.

Skills & Qualifications:

• Proven customer support experience or experience as a client service representative.
• Strong communication skills (both verbal and written).
• Excellent problem-solving skills.
• Patience and empathy when dealing with customers.
• Basic technical knowledge, depending on the industry or service offered.
• Ability to work effectively in a team-oriented environment.
• Time management and multitasking abilities.

Educational Requirements:

• Bachelors degree or equivalent experience (preferred).