186 Public Service jobs in India

Designation: Community Service Executive/ Front Office Executive

Department: Operations

Location: Chennai

The position is all about working closely with CM and/or ACM for execution and completion of routine operational tasks. The candidate will Focus on Client Handling, in all aspects, understanding Standard Operating Procedures.

Roles & Responsibilities

1.Profit Center Team-Mate

- ASR and margin analysis

- Expense Control

- Collections

- Renewals

- Vendor management

- Retail Management

2.Build and expand community

- Execute Business Specific Events within standard horizons

3.Client satisfaction and service delivery which lead to:

- Above target CSAT score

- Every member being a Brand Ambassador for AWFIS

4.Training and People development

- Participate in training, development and refresher schedules

- Skills and Knowledge Review every Quarter

- Standard Procedures understanding and execution in close association with Senior Team Mate.

5.Vendor Management

a. Conformance to Purchase-to-Pay process

6.Facilities Management

- Upkeep of the Centre

- Daily Readiness of Centre

- Closure of Repair & Maintenance Tasks

- Adherence to Compliances & Protocols

- Understanding and execution in close association with Senior Team Mate - Environmental-Socio-Governance nuances

7.Lead the CSR initiative for Center in the vicinity

8.Active Participation in all company driven ideas and initiatives

9.Team Player

a. Collaborate within Team & other stakeholders for enhanced learning & execution

Role of AWFIS for prepare a new Team Member:

- AWFIS SOP and Guidelines induction will be imparted and material shared

- Training on business specific SOPs and Background (eg. Collections, renewals)

- Share updated design and layout specs and training on Centre layout

- Induction session in relevant Verticals of AWFIS

- Scheduled Exposure to all sub groups within the Department to understand the key focus areas of Operations Department.

- Pre-Opening Process and Guidelines

We are looking for Candidates with:

- Exemplary Customer Service and Customer Handling skills and record

- An extrovert personality

- Aware and with keen interest in current affairs

- Inherent Team playing skills

- Ambition and drive to demonstrate continuous upgradation in skills and knowledge

- Enthusiasm and demonstrating noticeable participation

- Keen to Details

- Ability to Demonstrate consistency in execution of Standard Procedures

- With a hunger to grow with a 2 year focus on managing additional/ increased responsibility

- Excellent communication & interpersonal skills

Eligibility:

- Minimum experience of 1-3 years.

- Must have worked at a Revenue Centre in the last 1 year.

- Excellent communications skills

-

Graduate in any stream,

** MBA preferred.

** Should be familiar with local language.

Positions Overview : This position involves working closely with the Community Manager (CM) and/or Assistant Community Manager (ACM) to ensure the effective execution and timely completion of routine operational tasks. This position will play a critical role in managing all aspects of client interactions, from addressing queries to resolving issues, ensuring a seamless client experience. Additionally, will be responsible for gaining a thorough understanding of Standard Operating Procedures (SOPs) to maintain operational efficiency and adherence to company guidelines.

Key Responsibilities:

Profit Center Management

• ASR and Margin Analysis: Regularly analyze the Average Seat Rate (ASR) and margins to identify improvement opportunities and ensure profitability.
• Expense Control: Monitor and manage operational expenses to remain within budgetary limits, driving cost-efficiency.
• Collections: Achieve monthly collection targets by ensuring timely payment from clients and resolving outstanding dues.
• Renewals: Maintain high client retention rates by proactively managing contract renewals.

Community Building & Event Management

• Build and Expand Community: Strengthen the community by executing business-specific events as per the pre-defined timelines.
• Client Engagement: Foster connections and collaboration within the client community to enhance engagement and retention.

Client Satisfaction & Service Delivery

• CSAT (Client Satisfaction) Score: Achieve above-target Client Satisfaction (CSAT) scores by delivering exceptional service and support.
• Brand Ambassadorship: Ensure that every member becomes a brand ambassador for Awfis through positive experiences and interactions.

Vendor Management

• Vendor Performance: Regularly evaluate and manage vendor performance to ensure timely and quality delivery.

Facilities Management

• Centre Upkeep: Ensure the center is well-maintained and operationally ready on a daily basis.
• Repair & Maintenance: Oversee the timely closure of repair and maintenance tasks to avoid disruptions.
• Compliance Adherence: Ensure all compliance and safety protocols are followed rigorously.
• ESG Practices: Work closely with senior teammates to understand and execute Environmental-Social-Governance (ESG) practices.

Participation in Company Initiatives

• Active Engagement: Actively participate in and support all company-driven ideas and initiatives to foster a collaborative and positive work environment.

Company Description

Impact IAS Academy, established in 2006 in Annanagar, Chennai, is a renowned civil services coaching institute. Inaugurated by Mr. C. Sylendra Babu I.P.S., the academy has a proven track record with hundreds of students achieving success in civil services over the past five years. Impact IAS Academy offers meticulously prepared classroom lectures, regular tests, a friendly atmosphere, and interactive sessions. The innovative teaching techniques and updated study materials provide a pleasurable and effective learning experience.

Role Description

This is a full-time on-site role located in Chennai for a Job Title. The selected individual will be responsible for daily tasks that include conducting lectures, preparing study materials, evaluating student progress, and offering guidance and support to civil service aspirants. The individual will also participate in interactive classroom sessions and contribute to the overall development of students.

Qualifications

• Teaching, Lecturing, and Classroom Management skills
• Experience in preparing study materials and conducting regular tests
• Strong evaluation and assessment skills
• Excellent communication and interpersonal skills
• Ability to create a friendly and interactive learning environment
• Innovative teaching techniques and updated subject knowledge
• Bachelor's degree in a relevant field
• Experience in civil services or related coaching is a plus

Job Title: Assistant Professor – Public Administration

Location: Rayat Bahra University, Mohali, Punjab

Key Responsibilities:

• Deliver lectures and conduct tutorials in Public Administration.
• Mentor and guide students in academic and research activities.
• Develop curriculum and teaching materials in line with university standards.
• Engage in scholarly research, publications, and conferences.
• Contribute to departmental activities and institutional growth.

Eligibility Criteria:

• Master's Degree in Public Administration (NET/Ph.D. preferred as per UGC norms).
• Strong subject knowledge and communication skills.
• Prior teaching or research experience will be an added advantage.

Employment Type: Full-time

How to Apply:

Interested candidates may share their updated resume at with the subject line: Application – Assistant Professor Public Administration .

Job Types: Full-time, Permanent, Fresher

Pay: ₹12, ₹28,532.44 per month

Education:

• Master's (Required)

Work Location: In person

Role & responsibilities

• Develop and execute strategic PR campaigns for finance sector clients.
• Build and maintain strong relationships with business and finance journalists.
• Draft press releases, bylines, and media pitches tailored to the financial industry.
• Organize press conferences, interviews, and media events.
• Manage crisis communication, reputation management, and messaging alignment.
• Track, monitor, and report media coverage and campaign performance.

Preferred candidate profile

• Bachelors or Masters degree in Mass Communication, Public Relations, Marketing, Journalism, or related field.
• 1-6 years of experience in a PR agency, preferably handling finance, stock broking, or insurance sector clients.
• Demonstrated experience in planning and executing strategic PR campaigns.
• Strong media relations with business and financial publications.
• Proficiency in press releases, media pitches, bylines, and other PR content.
• Understanding of financial terminology and BFSI sector trends.
• Experience in crisis communication, reputation management, and messaging alignment.
• Ability to manage multiple client accounts, meet deadlines, and coordinate campaigns.
• Skilled in tracking media coverage, reporting, and performance analysis.
• Excellent writing, editing, and verbal communication skills.
• Proactive, strategic thinker, and detail-oriented.
• Ability to work effectively in a team and fast-paced agency environment.