8,901 Quality Assurance Leader jobs in India
Software Quality Assurance Team Leader (Banking Domain)
Noida, Uttar Pradesh
Confidential
Posted today
Job Viewed
Job Description
Description and Requirements
Skills Required
Banking And Finance, Banking Products
- 5+ years of experience in software testing, with a strong focus on banking and financial services applications.
- Serve as the primary SME for banking product testing, focusing on Fiserv and Infosys Finacle platforms.
- Develop and maintain comprehensive test strategies and frameworks for complex banking applications.
- Lead and mentor testing teams in executing test plans, test cases, and test scripts for various banking modules.
- Collaborate with cross-functional teams to ensure alignment between business requirements and testing objectives.
- Identify and implement process improvements and automation opportunities to enhance testing efficiency and effectiveness.
- Provide expert consultation on banking regulations, compliance requirements, and industry standards relevant to testing.
- Conduct regular knowledge sharing sessions and contribute to the COE's best practices repository.
- Assist in evaluating and implementing new testing tools and technologies specific to banking applications.
- Participate in client meetings to provide expert insights on testing strategies and quality assurance.
- Support pre-sales activities by contributing to proposals and presentations related to banking testing services.
Additional Job Description
- Extensive hands-on experience with Fiserv and Infosys Finacle banking platforms.
- In-depth knowledge of other banking products and core banking systems.
- Knowledge of regulatory frameworks like Basel III, PSD2, GDPR, and their impact on banking applications.
- Strong understanding of banking processes, including retail banking, corporate banking, payments, and lending.
- Proficiency in test management tools, defect tracking systems, and automation frameworks.
- Excellent knowledge of testing methodologies, including functional, regression, integration, and performance testing.
- Familiarity with Agile and DevOps practices in a banking context.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders
Skills Required
Banking And Finance, Banking Products
This advertiser has chosen not to accept applicants from your region.
0
Process Improvement Lead
Bengaluru, Karnataka
GKN Automotive
Posted 2 days ago
Job Viewed
Job Description
. **Process Improvement Lead**
**The Role:**
We are seeking a Process Improvement Lead who will support GKN Automotive Engineering business process development.
Key responsibilities include:
+ Define Process & Tools improvement strategy at the Organizational level with the approval from Senior Management and monitor / report the Process/Tools improvement strategy as per the defined periodicity.
+ Process improvement lead shall have good exposure to System Engineering, Mechanical Engineering and Software Engineering and associated methods and tools to define and implement the relevant methods in the tools based on the agreed processes.
+ To ensure the processes are released in the Landscape STAGES according to the ASPICE, ISO 21434, ISO 26262 and ensuring compliance within the Engineering Organization.
+ To ensure the process and our tools are aligned. The Process lead shall have a good understanding of Method Park STAGES, Enterprise Architect, Business Intelligence tools (PowerBI, Grafana) and also the Application Life cycle management tools (Windchill RV&S or Code beamer or Polarion etc.,)
+ Act as interface between Process and Tools team and the other engineering domains to define the right methods for the processes.
+ Support ASPICE L2 topic across the engineering organization, to define, implement the objectives together with the Process Manager.
+ Process improvement lead is responsible with Process Manager to define the requirements needed for ISO standards / ASPICE and the team from Safety / Security needs to review the defined processes before release to the Process landscape
+ Create & provide training in case of identified training needs to support implementation of processes and tools (Identification of trainings needs itself is from the responsible manager of the employee and the HR).
+ Leading the Process & Tools CCB meetings to ensure the processes defined and the implementation in the tools match each other.
**Who you'll be:**
To be successful in this position, you will have proven experience in Automotive domain and hands on experience in Process Development, Process modeling, Tools know-how especially in the complete V-model development.
**Essential Skills**
+ Engineering or Post Graduate Engineering degree
+ 3 to 8 years of relevant experience in Automotive domain
+ Experience in Process modeling & Process architecture
+ Strong in ASPICE and basic concepts about Fusa & Cybersecurity
+ Good functional consultant skills bridging process and tools
+ Good Problem solving skills
+ Python programming & Database scripting will be added advantage.
**Tool Skills**
+ STAGES (Process Modeling)
+ Windchill RV&S, RV&S Source PTC Integrity / Code Beamer / Polarion
+ Enterprise Architect or any equivalent SW design tool knowledge.
+ Business Intelligence tools like Grafana or PowerBI
+ Activity management tools like EasyRedmine or JIRA
**Language Skills**
Must be fluent in English
**Travel Requirements**
Local Infrequent. Role is based in GKN Bangalore office
GKN Driveline provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, age, genetic information, pregnancy, or disability.
**The Role:**
We are seeking a Process Improvement Lead who will support GKN Automotive Engineering business process development.
Key responsibilities include:
+ Define Process & Tools improvement strategy at the Organizational level with the approval from Senior Management and monitor / report the Process/Tools improvement strategy as per the defined periodicity.
+ Process improvement lead shall have good exposure to System Engineering, Mechanical Engineering and Software Engineering and associated methods and tools to define and implement the relevant methods in the tools based on the agreed processes.
+ To ensure the processes are released in the Landscape STAGES according to the ASPICE, ISO 21434, ISO 26262 and ensuring compliance within the Engineering Organization.
+ To ensure the process and our tools are aligned. The Process lead shall have a good understanding of Method Park STAGES, Enterprise Architect, Business Intelligence tools (PowerBI, Grafana) and also the Application Life cycle management tools (Windchill RV&S or Code beamer or Polarion etc.,)
+ Act as interface between Process and Tools team and the other engineering domains to define the right methods for the processes.
+ Support ASPICE L2 topic across the engineering organization, to define, implement the objectives together with the Process Manager.
+ Process improvement lead is responsible with Process Manager to define the requirements needed for ISO standards / ASPICE and the team from Safety / Security needs to review the defined processes before release to the Process landscape
+ Create & provide training in case of identified training needs to support implementation of processes and tools (Identification of trainings needs itself is from the responsible manager of the employee and the HR).
+ Leading the Process & Tools CCB meetings to ensure the processes defined and the implementation in the tools match each other.
**Who you'll be:**
To be successful in this position, you will have proven experience in Automotive domain and hands on experience in Process Development, Process modeling, Tools know-how especially in the complete V-model development.
**Essential Skills**
+ Engineering or Post Graduate Engineering degree
+ 3 to 8 years of relevant experience in Automotive domain
+ Experience in Process modeling & Process architecture
+ Strong in ASPICE and basic concepts about Fusa & Cybersecurity
+ Good functional consultant skills bridging process and tools
+ Good Problem solving skills
+ Python programming & Database scripting will be added advantage.
**Tool Skills**
+ STAGES (Process Modeling)
+ Windchill RV&S, RV&S Source PTC Integrity / Code Beamer / Polarion
+ Enterprise Architect or any equivalent SW design tool knowledge.
+ Business Intelligence tools like Grafana or PowerBI
+ Activity management tools like EasyRedmine or JIRA
**Language Skills**
Must be fluent in English
**Travel Requirements**
Local Infrequent. Role is based in GKN Bangalore office
GKN Driveline provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, age, genetic information, pregnancy, or disability.
This advertiser has chosen not to accept applicants from your region.
1
Process Improvement Lead
Bangalore, Karnataka
GKN Automotive
Posted 2 days ago
Job Viewed
Job Description
. **Process Improvement Lead**
**The Role:**
We are seeking a Process Improvement Lead who will support GKN Automotive Engineering business process development.
Key responsibilities include:
+ Define Process & Tools improvement strategy at the Organizational level with the approval from Senior Management and monitor / report the Process/Tools improvement strategy as per the defined periodicity.
+ Process improvement lead shall have good exposure to System Engineering, Mechanical Engineering and Software Engineering and associated methods and tools to define and implement the relevant methods in the tools based on the agreed processes.
+ To ensure the processes are released in the Landscape STAGES according to the ASPICE, ISO 21434, ISO 26262 and ensuring compliance within the Engineering Organization.
+ To ensure the process and our tools are aligned. The Process lead shall have a good understanding of Method Park STAGES, Enterprise Architect, Business Intelligence tools (PowerBI, Grafana) and also the Application Life cycle management tools (Windchill RV&S or Code beamer or Polarion etc.,)
+ Act as interface between Process and Tools team and the other engineering domains to define the right methods for the processes.
+ Support ASPICE L2 topic across the engineering organization, to define, implement the objectives together with the Process Manager.
+ Process improvement lead is responsible with Process Manager to define the requirements needed for ISO standards / ASPICE and the team from Safety / Security needs to review the defined processes before release to the Process landscape
+ Create & provide training in case of identified training needs to support implementation of processes and tools (Identification of trainings needs itself is from the responsible manager of the employee and the HR).
+ Leading the Process & Tools CCB meetings to ensure the processes defined and the implementation in the tools match each other.
**Who you'll be:**
To be successful in this position, you will have proven experience in Automotive domain and hands on experience in Process Development, Process modeling, Tools know-how especially in the complete V-model development.
**Essential Skills**
+ Engineering or Post Graduate Engineering degree
+ 3 to 8 years of relevant experience in Automotive domain
+ Experience in Process modeling & Process architecture
+ Strong in ASPICE and basic concepts about Fusa & Cybersecurity
+ Good functional consultant skills bridging process and tools
+ Good Problem solving skills
+ Python programming & Database scripting will be added advantage.
**Tool Skills**
+ STAGES (Process Modeling)
+ Windchill RV&S, RV&S Source PTC Integrity / Code Beamer / Polarion
+ Enterprise Architect or any equivalent SW design tool knowledge.
+ Business Intelligence tools like Grafana or PowerBI
+ Activity management tools like EasyRedmine or JIRA
**Language Skills**
Must be fluent in English
**Travel Requirements**
Local Infrequent. Role is based in GKN Bangalore office
GKN Driveline provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, age, genetic information, pregnancy, or disability.
**The Role:**
We are seeking a Process Improvement Lead who will support GKN Automotive Engineering business process development.
Key responsibilities include:
+ Define Process & Tools improvement strategy at the Organizational level with the approval from Senior Management and monitor / report the Process/Tools improvement strategy as per the defined periodicity.
+ Process improvement lead shall have good exposure to System Engineering, Mechanical Engineering and Software Engineering and associated methods and tools to define and implement the relevant methods in the tools based on the agreed processes.
+ To ensure the processes are released in the Landscape STAGES according to the ASPICE, ISO 21434, ISO 26262 and ensuring compliance within the Engineering Organization.
+ To ensure the process and our tools are aligned. The Process lead shall have a good understanding of Method Park STAGES, Enterprise Architect, Business Intelligence tools (PowerBI, Grafana) and also the Application Life cycle management tools (Windchill RV&S or Code beamer or Polarion etc.,)
+ Act as interface between Process and Tools team and the other engineering domains to define the right methods for the processes.
+ Support ASPICE L2 topic across the engineering organization, to define, implement the objectives together with the Process Manager.
+ Process improvement lead is responsible with Process Manager to define the requirements needed for ISO standards / ASPICE and the team from Safety / Security needs to review the defined processes before release to the Process landscape
+ Create & provide training in case of identified training needs to support implementation of processes and tools (Identification of trainings needs itself is from the responsible manager of the employee and the HR).
+ Leading the Process & Tools CCB meetings to ensure the processes defined and the implementation in the tools match each other.
**Who you'll be:**
To be successful in this position, you will have proven experience in Automotive domain and hands on experience in Process Development, Process modeling, Tools know-how especially in the complete V-model development.
**Essential Skills**
+ Engineering or Post Graduate Engineering degree
+ 3 to 8 years of relevant experience in Automotive domain
+ Experience in Process modeling & Process architecture
+ Strong in ASPICE and basic concepts about Fusa & Cybersecurity
+ Good functional consultant skills bridging process and tools
+ Good Problem solving skills
+ Python programming & Database scripting will be added advantage.
**Tool Skills**
+ STAGES (Process Modeling)
+ Windchill RV&S, RV&S Source PTC Integrity / Code Beamer / Polarion
+ Enterprise Architect or any equivalent SW design tool knowledge.
+ Business Intelligence tools like Grafana or PowerBI
+ Activity management tools like EasyRedmine or JIRA
**Language Skills**
Must be fluent in English
**Travel Requirements**
Local Infrequent. Role is based in GKN Bangalore office
GKN Driveline provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, age, genetic information, pregnancy, or disability.
This advertiser has chosen not to accept applicants from your region.
2
Process Improvement Manager
Hyderabad, Andhra Pradesh
CBRE
Posted 2 days ago
Job Viewed
Job Description
Process Improvement Manager
Job ID
224588
Posted
18-Jun-2025
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
Accounting/Finance
Location(s)
Hyderabad - Telangana - India
**Why CBRE Business Services Organization (BSO):**
When you join CBRE Business services Organization (BSO), you become part of a global leader in commercial real estate and investment services that help businesses and people thrive.
At CBRE- Business services Organization (BSO), We are dynamic problem solvers and forward-thinking professionals who create significant impact.
CBRE Business Services Organization (BSO), Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people and you have the opportunity to realize your full potential.
**Job Title - Process Improvement Manager**
**About the Role:**
As a CBRE Operations Management Manager, you will be responsible for overseeing a team responsible for planning, managing, and directing business operations for a small to medium sized client or region.
We are seeking a highly skilled and experienced Black Belt professional (at least 8 years experience, Minimum 2 years as Black Belt) to join our organization. As a Black Belt, you will be responsible for leading and implementing continuous improvement initiatives and projects within our company.
**What You'll Do:**
+ Process discovery and transformation - perform process discovery and identify improvement opportunities in the areas of process transformation, automation, robotics (RPA), analytics, risk management and quality using statistical analysis and Lean Six Sigma tools/techniques.
+ Business risk identification - Identify key business process risks and act to mitigate them.
+ Process standardization and management -
+ Propose an approach that supports stable, standardized processes, disciplined and systematic process management and data-driven decision-making, aligned with business priorities, business outcomes and cost to serve efficiencies.
+ Manage a detailed project/program plan to track progress and perform risk management to mitigate the risks.
+ Work closely with operational teams to prioritize the identified opportunities and drive them to completion either through coordination or direct implementation.
+ Process documentation - Map and document processes targeted for transformation.
+ Training and Coaching - Train and coach operations in the use of Lean Six Sigma, continuous improvement and/or automation tools and practices, aiming to stabilize and maintain the delivered changes.
+ Communication Management -
+ Work with and communicate effectively to all levels of the organization (Board Members, Associate Directors, Managers, Continuous Improvement Champions, Operations Specialists, etc).
+ Collaborate with cross-functional teams to develop and implement improvement initiatives.
**What You'll Need:**
+ Master's degree in a related field
+ Demonstrated experience in Finance BPO/outsourcing while working in a similar role
+ Very strong project management and stakeholder management skills, ability to influence stakeholders to ensure project success
+ Excellent English language and strong communication and presentation skills.
+ Proactive problem solver, able to work independently on multiple assignments and comfortable working in a team spread across geographies
+ Demonstrated portfolio of successful medium-large projects and hard savings
+ Strong knowledge and understanding of Lean Six Sigma methodologies and tools
+ Excellent analytical and problem-solving skills
+ Ability to effectively collaborate and influence cross-functional teams
+ Preferred Experience:
+ Peoplesoft
+ ServiceNow
+ Yardi
+ Coupa
+ HighRadius
+ Preferred Qualifications:
+ Certification as a Lean Six Sigma Black Belt
+ Experience in implementing Lean Six Sigma in a real estate industry
+ Experience using statistical software and tools for data analysis.
**Company Perks and benefits:**
Health Care: Health Insurance to Self, Immediate family & Parents/In-laws
Accident & Term life Insurance for all employees Accident & Term life Insurance for all employees.
Food & Snacks: Free Meals & snacks are provided in all shifts.
Mental Wellbeing: A confidential service that provides facility of counselling to keep you emotionally & mentally well while dealing with the challenges.
Child Care: We partner with Klay day care and CBRE employees get 100% waiver on admission fee. This Day school is in our HYD campus.
Entertainment: On floor - Chess, Carrom board, Table tennis, Foosball.
**Our Values in Hiring:**
At CBRE, we are committed to fostering a culture where everyone feels they belong.
We value diverse perspectives and experiences, and we welcome all applications.
**CBRE Business Services Organisation (BSO) is a part of CBRE Group, Inc. (NYSE:CBRE):**
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction, and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at We routinely post important information on our website, including corporate and investor presentations and financial information. We intend to use our website as a means of disclosing material, non-public information and for complying with our disclosure obligations under Regulation FD. Such disclosures will be included in the Investor Relations section of our website at Accordingly, investors should monitor such portion of our website, in addition to following our press releases, Securities and Exchange Commission filings and public conference calls and webcasts.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Job ID
224588
Posted
18-Jun-2025
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
Accounting/Finance
Location(s)
Hyderabad - Telangana - India
**Why CBRE Business Services Organization (BSO):**
When you join CBRE Business services Organization (BSO), you become part of a global leader in commercial real estate and investment services that help businesses and people thrive.
At CBRE- Business services Organization (BSO), We are dynamic problem solvers and forward-thinking professionals who create significant impact.
CBRE Business Services Organization (BSO), Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people and you have the opportunity to realize your full potential.
**Job Title - Process Improvement Manager**
**About the Role:**
As a CBRE Operations Management Manager, you will be responsible for overseeing a team responsible for planning, managing, and directing business operations for a small to medium sized client or region.
We are seeking a highly skilled and experienced Black Belt professional (at least 8 years experience, Minimum 2 years as Black Belt) to join our organization. As a Black Belt, you will be responsible for leading and implementing continuous improvement initiatives and projects within our company.
**What You'll Do:**
+ Process discovery and transformation - perform process discovery and identify improvement opportunities in the areas of process transformation, automation, robotics (RPA), analytics, risk management and quality using statistical analysis and Lean Six Sigma tools/techniques.
+ Business risk identification - Identify key business process risks and act to mitigate them.
+ Process standardization and management -
+ Propose an approach that supports stable, standardized processes, disciplined and systematic process management and data-driven decision-making, aligned with business priorities, business outcomes and cost to serve efficiencies.
+ Manage a detailed project/program plan to track progress and perform risk management to mitigate the risks.
+ Work closely with operational teams to prioritize the identified opportunities and drive them to completion either through coordination or direct implementation.
+ Process documentation - Map and document processes targeted for transformation.
+ Training and Coaching - Train and coach operations in the use of Lean Six Sigma, continuous improvement and/or automation tools and practices, aiming to stabilize and maintain the delivered changes.
+ Communication Management -
+ Work with and communicate effectively to all levels of the organization (Board Members, Associate Directors, Managers, Continuous Improvement Champions, Operations Specialists, etc).
+ Collaborate with cross-functional teams to develop and implement improvement initiatives.
**What You'll Need:**
+ Master's degree in a related field
+ Demonstrated experience in Finance BPO/outsourcing while working in a similar role
+ Very strong project management and stakeholder management skills, ability to influence stakeholders to ensure project success
+ Excellent English language and strong communication and presentation skills.
+ Proactive problem solver, able to work independently on multiple assignments and comfortable working in a team spread across geographies
+ Demonstrated portfolio of successful medium-large projects and hard savings
+ Strong knowledge and understanding of Lean Six Sigma methodologies and tools
+ Excellent analytical and problem-solving skills
+ Ability to effectively collaborate and influence cross-functional teams
+ Preferred Experience:
+ Peoplesoft
+ ServiceNow
+ Yardi
+ Coupa
+ HighRadius
+ Preferred Qualifications:
+ Certification as a Lean Six Sigma Black Belt
+ Experience in implementing Lean Six Sigma in a real estate industry
+ Experience using statistical software and tools for data analysis.
**Company Perks and benefits:**
Health Care: Health Insurance to Self, Immediate family & Parents/In-laws
Accident & Term life Insurance for all employees Accident & Term life Insurance for all employees.
Food & Snacks: Free Meals & snacks are provided in all shifts.
Mental Wellbeing: A confidential service that provides facility of counselling to keep you emotionally & mentally well while dealing with the challenges.
Child Care: We partner with Klay day care and CBRE employees get 100% waiver on admission fee. This Day school is in our HYD campus.
Entertainment: On floor - Chess, Carrom board, Table tennis, Foosball.
**Our Values in Hiring:**
At CBRE, we are committed to fostering a culture where everyone feels they belong.
We value diverse perspectives and experiences, and we welcome all applications.
**CBRE Business Services Organisation (BSO) is a part of CBRE Group, Inc. (NYSE:CBRE):**
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction, and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at We routinely post important information on our website, including corporate and investor presentations and financial information. We intend to use our website as a means of disclosing material, non-public information and for complying with our disclosure obligations under Regulation FD. Such disclosures will be included in the Investor Relations section of our website at Accordingly, investors should monitor such portion of our website, in addition to following our press releases, Securities and Exchange Commission filings and public conference calls and webcasts.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
This advertiser has chosen not to accept applicants from your region.
3
Process Improvement Lead
Noida, Uttar Pradesh
TELUS Digital
Posted 4 days ago
Job Viewed
Job Description
Job Location: Noida Sec 135
Work Timings: Fully Night Shifts - All 5 Days WFO (Mandate)
Certification: Six Sigma (Mandate)
About the Role:
As an innovation leader, you'll be the central coordinator of several innovation initiatives for clients operations & processes, ensuring objective alignment and systematic execution. You'll be responsible for providing actionable insights, compelling narratives, and to propose and drive business transformation initiatives for clients.
Key Responsibilities:
- Synthesize data analysis into compelling narratives for different stakeholders (internal/external).
- Partner with the client success leader to identify and prioritize innovation opportunities across clients CX operations
- Lead and mentor a team of 3–4 business analysts, setting priorities and ensuring quality and consistency of insights
- Champion continuous-improvement initiatives by developing business cases, estimating ROI, and driving execution with cross-functional teams
- Collaborate with operations, process excellence, and technology teams to implement recommendations and track outcomes
Skills and Qualifications:
- 7–12 years of experience in analytics, consulting, or process-improvement roles within BPO/CRM environments
- Deep understanding of contact-center metrics (CSAT, FCR, AHT) and customer-journey mapping
- Proven track record of leading teams, influencing C-suite stakeholders, and delivering measurable business impact
- Comfortable operating in a global, multi-geography delivery model, liaising across NA, EU, APAC sites
- Strong analytical acumen for interpreting complex data patterns and conducting root-cause analysis
- Exceptional storytelling, presentation, and consulting skills for executive-level communication.
- Proficiency in BI tools (Power BI, Tableau), Excel, SQL, and familiarity with analytics software or AI platforms
- Project management and leadership capabilities, including stakeholder influence and cross-team coordination
- Process-improvement expertise and intellectual curiosity to drive testing and actionable change
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
- We passionately put our customers and communities first
- We embrace change and innovate courageously
- We grow together through spirited teamwork
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
About TELUS Digital: TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members and delivery centers across 25 countries in the Americas, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusdigital.com
This advertiser has chosen not to accept applicants from your region.
4
Process Improvement Lead
Noida, Uttar Pradesh
TELUS Digital
Posted today
Job Viewed
Job Description
Job Location: Noida Sec 135
Work Timings: Fully Night Shifts - All 5 Days WFO (Mandate)
Certification: Six Sigma (Mandate)
About the Role:
As an innovation leader, you'll be the central coordinator of several innovation initiatives for clients operations & processes, ensuring objective alignment and systematic execution. You'll be responsible for providing actionable insights, compelling narratives, and to propose and drive business transformation initiatives for clients.
Key Responsibilities:
- Synthesize data analysis into compelling narratives for different stakeholders (internal/external).
- Partner with the client success leader to identify and prioritize innovation opportunities across clients CX operations
- Lead and mentor a team of 3–4 business analysts, setting priorities and ensuring quality and consistency of insights
- Champion continuous-improvement initiatives by developing business cases, estimating ROI, and driving execution with cross-functional teams
- Collaborate with operations, process excellence, and technology teams to implement recommendations and track outcomes
Skills and Qualifications:
- 7–12 years of experience in analytics, consulting, or process-improvement roles within BPO/CRM environments
- Deep understanding of contact-center metrics (CSAT, FCR, AHT) and customer-journey mapping
- Proven track record of leading teams, influencing C-suite stakeholders, and delivering measurable business impact
- Comfortable operating in a global, multi-geography delivery model, liaising across NA, EU, APAC sites
- Strong analytical acumen for interpreting complex data patterns and conducting root-cause analysis
- Exceptional storytelling, presentation, and consulting skills for executive-level communication.
- Proficiency in BI tools (Power BI, Tableau), Excel, SQL, and familiarity with analytics software or AI platforms
- Project management and leadership capabilities, including stakeholder influence and cross-team coordination
- Process-improvement expertise and intellectual curiosity to drive testing and actionable change
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
- We passionately put our customers and communities first
- We embrace change and innovate courageously
- We grow together through spirited teamwork
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
About TELUS Digital: TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members and delivery centers across 25 countries in the Americas, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusdigital.com
This advertiser has chosen not to accept applicants from your region.
5
Process Improvement Engineer
110001 Delhi, Delhi
₹70000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a forward-thinking Process Improvement Engineer to drive efficiency and optimize operational workflows across the organization. This fully remote role allows you to apply your expertise in industrial engineering principles and methodologies from anywhere in India. You will be instrumental in analyzing existing processes, identifying bottlenecks and inefficiencies, and implementing data-driven solutions to enhance productivity and reduce costs. Responsibilities include mapping current processes, collecting and analyzing performance data, developing and implementing improvement initiatives (e.g., Lean, Six Sigma), and monitoring the impact of these changes. You will collaborate with various departments, working closely with team members to foster a culture of continuous improvement. The ideal candidate will have a strong analytical mindset, excellent problem-solving skills, and a deep understanding of process optimization techniques. Proficiency in process modeling software and data analysis tools is essential. We are seeking a proactive individual who can lead change initiatives, communicate effectively with stakeholders at all levels, and deliver measurable results in a remote work setting. This is an excellent opportunity to leverage your industrial engineering skills and make a significant impact on business operations.
This advertiser has chosen not to accept applicants from your region.
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6
Process Improvement Engineer
248001 Dehradun, Uttarakhand
₹65000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Dehradun, Uttarakhand, IN
Our client is seeking a highly analytical and results-oriented Process Improvement Engineer to join their team in Dehradun, Uttarakhand, IN . This role is critical for identifying inefficiencies and implementing innovative solutions to optimize our operational processes. The ideal candidate will have a strong background in industrial engineering principles, methodologies like Lean and Six Sigma, and a proven ability to drive significant improvements in productivity, quality, and cost reduction. Responsibilities include analyzing existing workflows, identifying bottlenecks and areas for improvement, developing process models, and implementing changes that enhance operational effectiveness. You will work closely with various departments, gathering data, conducting root cause analyses, and collaborating with teams to implement and sustain process enhancements. Experience with process mapping software, statistical analysis tools, and project management is essential. This position requires excellent problem-solving skills, strong communication abilities to engage stakeholders at all levels, and a proactive approach to continuous improvement. This is an exciting opportunity to contribute to operational excellence and make a tangible impact on the business.
Key Responsibilities:
Our client is seeking a highly analytical and results-oriented Process Improvement Engineer to join their team in Dehradun, Uttarakhand, IN . This role is critical for identifying inefficiencies and implementing innovative solutions to optimize our operational processes. The ideal candidate will have a strong background in industrial engineering principles, methodologies like Lean and Six Sigma, and a proven ability to drive significant improvements in productivity, quality, and cost reduction. Responsibilities include analyzing existing workflows, identifying bottlenecks and areas for improvement, developing process models, and implementing changes that enhance operational effectiveness. You will work closely with various departments, gathering data, conducting root cause analyses, and collaborating with teams to implement and sustain process enhancements. Experience with process mapping software, statistical analysis tools, and project management is essential. This position requires excellent problem-solving skills, strong communication abilities to engage stakeholders at all levels, and a proactive approach to continuous improvement. This is an exciting opportunity to contribute to operational excellence and make a tangible impact on the business.
Key Responsibilities:
- Analyze current operational processes to identify inefficiencies and areas for improvement.
- Develop and implement process improvement strategies using Lean, Six Sigma, and other methodologies.
- Design and map new workflows to enhance productivity and reduce costs.
- Conduct root cause analyses for process-related issues.
- Collaborate with cross-functional teams to implement changes and ensure adoption.
- Measure and monitor the effectiveness of implemented improvements.
- Develop standard operating procedures (SOPs) for optimized processes.
- Present findings and recommendations to management and stakeholders.
- Drive a culture of continuous improvement throughout the organization.
- Bachelor's degree in Industrial Engineering, Mechanical Engineering, or a related field.
- Proven experience in process improvement, operations analysis, or quality management.
- Certification in Lean or Six Sigma (Green Belt or Black Belt preferred).
- Strong understanding of process mapping and analytical tools.
- Excellent data analysis and statistical skills.
- Proficiency in project management methodologies.
- Strong communication, presentation, and interpersonal skills.
- Ability to work effectively in a team and independently.
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Process Improvement Engineer
160001 Chandigarh, Chandigarh
₹75000 Annually
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Job Description
Our client is looking for a motivated Process Improvement Engineer to join their team in Chandigarh, Chandigarh. This hybrid role is perfect for an individual passionate about enhancing operational efficiency and driving productivity through systematic analysis and implementation of process improvements. You will be responsible for identifying bottlenecks, developing solutions, and collaborating with various departments to optimize workflows and reduce waste. The ideal candidate will possess strong analytical and problem-solving skills, a solid understanding of Lean Manufacturing or Six Sigma methodologies, and the ability to influence change across an organization. You will contribute to continuous improvement initiatives that directly impact the company's bottom line.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Analyze existing production and operational processes to identify areas for improvement.
- Develop and implement process improvement strategies using methodologies like Lean, Six Sigma, or Kaizen.
- Design and document new or improved processes, workflows, and standard operating procedures (SOPs).
- Conduct time studies, value stream mapping, and root cause analysis.
- Measure and track key performance indicators (KPIs) related to process efficiency and output.
- Collaborate with cross-functional teams (e.g., production, quality, engineering) to implement changes.
- Train employees on new processes and methodologies.
- Manage small-to-medium scale improvement projects from conception to completion.
- Present findings and recommendations to management and stakeholders.
- Stay updated on industry best practices in process improvement and industrial engineering.
Qualifications:
- Bachelor's degree in Industrial Engineering, Mechanical Engineering, Chemical Engineering, or a related field.
- Minimum of 3-5 years of experience in process improvement or operations management.
- Certification in Lean or Six Sigma (Green Belt or Black Belt preferred).
- Proficiency in process mapping tools (e.g., Visio) and statistical software.
- Strong analytical, problem-solving, and critical thinking skills.
- Excellent communication, presentation, and interpersonal skills.
- Ability to lead and influence teams without direct authority.
- Experience in project management is a plus.
- Ability to work effectively in a hybrid work environment, balancing remote and on-site collaboration.
- A proactive approach to identifying and implementing solutions.
This advertiser has chosen not to accept applicants from your region.
8
Process Improvement Engineer
560001 Bangalore, Karnataka
₹80000 Annually
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Posted today
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Job Description
Our client, a dynamic leader in the Manufacturing & Production sector, is actively searching for a dedicated and innovative Process Improvement Engineer to join their fully remote team. This role is essential for driving operational excellence and optimizing production processes across the organization. You will be responsible for identifying bottlenecks, streamlining workflows, and implementing lean manufacturing principles and Six Sigma methodologies to enhance efficiency, reduce waste, and improve product quality. The ideal candidate will possess a strong analytical mindset, hands-on experience with process improvement tools, and a proven ability to lead change initiatives. You will work closely with production teams, quality assurance, and engineering departments to analyze current processes, propose solutions, and manage the implementation of new strategies. This is a unique opportunity to contribute your expertise to a forward-thinking company while enjoying the flexibility of a remote-first work environment. Your insights will directly impact productivity and profitability. The successful candidate will have a passion for continuous improvement and a knack for problem-solving. They should be adept at data analysis and visualization to support their recommendations. Effective communication and the ability to collaborate with diverse teams are crucial for success. The role demands a proactive approach to identifying opportunities for enhancement and a commitment to achieving measurable results. Your input will be vital in shaping more efficient and effective manufacturing operations.
Responsibilities:
Qualifications:
Responsibilities:
- Analyze existing manufacturing processes to identify areas for improvement.
- Develop and implement strategies to reduce waste, improve quality, and increase efficiency.
- Apply lean manufacturing and Six Sigma principles to optimize workflows.
- Design and conduct experiments to test process improvements.
- Document new processes and train relevant personnel.
- Collaborate with cross-functional teams to implement process changes.
- Monitor and analyze key performance indicators (KPIs) related to production.
- Utilize process mapping and statistical analysis tools.
- Lead and manage projects aimed at process optimization.
- Champion a culture of continuous improvement throughout the organization.
Qualifications:
- Bachelor's degree in Industrial Engineering, Manufacturing Engineering, Mechanical Engineering, or a related discipline.
- Proven experience in process improvement or manufacturing engineering roles.
- Certification in Lean Six Sigma (Green Belt or Black Belt preferred).
- Strong understanding of lean manufacturing principles and methodologies.
- Proficiency in data analysis and statistical process control (SPC).
- Excellent problem-solving, analytical, and critical thinking skills.
- Effective communication and interpersonal skills for team collaboration.
- Ability to work independently and manage projects remotely.
- Experience with project management.
- A results-driven attitude with a focus on quality and efficiency.
This advertiser has chosen not to accept applicants from your region.
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