9,563 Quality Auditor jobs in India
Quality Auditor
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- Conduct audits of telecom infrastructure and installation projects, including cell sites and network equipment.
- Verify adherence to engineering specs, safety standards, and customer requirements.
- Identify, document, and report non-conformities and quality deviations.
- Prepare audit reports and communicate findings to management and engineering teams.
- Follow up corrective actions and verify resolutions.
- Support training initiatives by providing quality guidelines and feedback.
- Manage audit schedules and coordinate with teams.
- Maintain quality records according to standards (ISO or customer specs).
- Collaborate with cross-functional teams for process adoption.
Risk Analysis/ conduct compliance audits
- Occasionally travel for on-site inspections.
Quality Auditor
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Job description
Role and Key
Responsibilities:
• Conduct Quality audits on Calls and share feedback with agents.
• Conduct compliance and Quality checks and ensure timely reporting.
• Drive continuous improvement - make recommendations and drive improvement.
• Strengthen Quality management processes/ framework to improve quality
delivery.
• Ensure data management for all deliverables and be accessible without any
delay.
• Participate in internal & external calibrations to ensure consistent
scoring & feedback delivery approach.
Contact Details
Name- Anushka Singh
contact no-
E-mail id-
Quality Auditor
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DATAMARK, Inc. is on the lookout for a committed and detail-oriented Quality Auditor to enhance our operations. As a key player in the business process outsourcing industry, DATAMARK values excellence and precision in all our services. The Quality Auditor will be essential in assessing and ensuring the quality of our various processes and services through detailed auditing practices.
The ideal candidate will be responsible for maintaining and improving the company’s quality standards as outlined by project requirements and client specifications. This role also involves understanding quality metrics and their impact on overall project performance.
Key Responsibilities:- Fully understand and document the process flow.
- Familiarize with the quality standards set by clients and the requirements of different projects.
- Consistently meet daily quality audit targets and adhere to audit patterns.
- Provide timely and constructive feedback to team members to enhance their quality performance.
- Stay updated on process changes and communicate effectively with team members regarding these updates.
- Analyze team performance data on quality metrics and develop action plans for improvement.
Requirements
Qualifications:- Minimum Qualifications:
- Education Requirement: High School diploma or equivalent.
- Field Experience:
- At least 6 months of experience in a related project with proven performance.
- Position Experience:
- Minimum 6 months experience in a Quality Auditor role or similar capacity.
- Other Qualifications:
- Completion of at least 12 months with DATAMARK.
- A minimum of 6 months in the current process.
- No client escalations in the past 6 months.
- No behavioral or adherence issues reported in the last 6 months.
Work Environment:
- Sedentary work may be required: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force constantly to move objects, including the human body.
- The role requires close visual acuity for tasks such as preparing and analyzing data, transcribing, checking computer terminals, and extensive reading.
- The worker will not be substantially exposed to adverse environmental conditions typical of most office environments.
Quality Auditor
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Job description
Job Responsibilities: • Monitor and evaluate chats, and emails 100+ in a day to ensure quality standards are met. • Identify areas of improvement and provide actionable feedback to agents. • Prepare and share weekly/monthly quality reports • Collaborate with training and operations teams to implement process improvements. • Conduct calibration sessions, quality session, Dip check, TNI, BQM, CSAT & DSAT Analysis to ensure consistency in evaluations. • Assist in updating quality guidelines and audit forms based on business needs. Skills & Requirements: • 1–3 years of experience in a QA role, preferably in a fintech, banking environment. • Strong analytical and communication skills, Fluent in Hindi and English is must • Candidates must graduate with any Stream • Attention to detail and a proactive attitude toward problem-solving. • Familiarity with QA tools and CRM systems and prepping the dashboards • knowledge of Excel is must • Its 7 days working shift with one rotational week off
CONTACT DETAILS :
NAME - BHUMIKA CHORDIA
NO. -
Quality Auditor
Posted today
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Job Description
Job description
Role and Key Responsibilities:
• Conduct Quality audits on Calls and share feedback with agents.
• Conduct compliance and Quality checks and ensure timely reporting.
• Drive continuous improvement - make recommendations and drive improvement.
• Strengthen Quality management processes/ framework to improve quality delivery.
• Ensure data management for all deliverables and be accessible without any delay.
• Participate in internal & external calibrations to ensure consistent scoring &
feedback delivery approach.
Key skills & knowledge:
• Minimum 6 months experience into BPO/call centre as Quality Auditor
• Understanding of the Audit & Coaching process.
• Good verbal and written communication skills.
• Hands on experience in MS Excel, Power Point presentations and Reporting
knowledge.
Perks & Benefits:
Company payroll
Pick up & drop facility from Kopar Khairane Railway Station.
Attendance bonus
Quality Auditor
Posted today
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Job Description
Bridgingites are curious, friendly, compassionate, independent, self-driven, collaborative, self-motivated, transparent, supportive and most importantly awesome team players.
**Benefits & Perks**:
- Awesome office space
- Daily meals in Bridging for day & night shifts
- Quarterly events and Rewards & Recognitions
Success starts with having the right people. At Bridging, we value and mentor each member of our growing team. We seek out talented, goal-oriented professionals who live and breathe the Internet and thrive in a flexible but challenging work environment. Our team of innovators has enabled Bridging to sustain high levels of profitability and success while evolving along with the Internet for almost a decade!
**Salary**:
**Location**:
Bestech Business Tower, Mohali
**Job Description**:
- Product Link:
**Responsibilities**:
- Performs call monitoring and provides feedback to the Executives.
- Uses a quality monitoring data management system to compile and track performance at team and individual level.
- Coordinates and facilitates call calibration sessions for Executives.
- Provides actionable data to various internal support groups as needed.
- Coordinates and facilitates call calibration sessions for Executives.
- Provides feedback to executives, team leaders and managers.
- Prepares and analyzes internal quality reports for management reviews.
- Perform other duties as assigned.
- Evaluate processes for compliance with quality requirements.
- Assists with feedback and training of individuals who have contact with customers.
**Requirements**:
- Must have worked in the International process for at least 2 years as a Quality Auditor.
- Should have given one to one feedback.
- Knowledge of Quality tools.
- Must possess Excellent Communication Skills.
- A Bachelor's Degree.
Quality Auditor
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1) Support our operations team by reporting the task completion to the stakeholders on time.
2) Assist in validating, data tagging, and providing ad hoc support across various quality processes.
3) Complete the tasks with a high level of accuracy and within the deadline.
4) Assist the other auditors of our team in completing the tasks within the given deadline. 5) Send a report to the Quality Manager for day to day activities.
6) Ensure proper procedures and protocols are followed while tagging the data as per the given SOP.
7) Demonstrate prompt and effective communication skills.
8) Demonstrate an understanding of various text and call related quality metrics.
9) Help the team identify various issues in the call center processes.
10) Demonstrate good problem solving skills to develop solutions to any problems or deficiencies identified during the audit process.
**Requirements**:
2) Must have US sales voice process experience
3) Must have knowledge of Audits, Feedback, Calibration, Briefing Session and Dip Check 4) Proficient in tools such as MS Office, Google sheets etc
5) Have good Written and Verbal command in English
6) Have relevant skills and interests
7) Comfortable in US Shifts.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹31,799.08 - ₹53,854.08 per month
**Benefits**:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Fixed shift
- US shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Gautam Buddha Nagar, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have experience in US process as Quality Auditor?
**Experience**:
- total work: 2 years (preferred)
Shift availability:
- Night Shift (preferred)
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Quality Auditor
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ROLES AND RESPONSIBILITES OF QUALITY AUDITOR IS:
Daily target around 5-10 audits need to be performed
And Monthly 300 audits needs to be performed across regions.
Every audit performs which includes a pay around 200-300 rupees depends upon audit taken apart from salary includes.
**Salary**: ₹16,000.00 - ₹21,000.00 per month
**Experience**:
- Nil (preferred)
Shift availability:
- Day Shift (preferred)
**Speak with the employer**
+91
Quality Auditor
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Job Description
in full compliance with defined parameters.
- Monitor calls to ensure Client and company standards are maintained.
- Achieve daily processing targets.
- Consistently monitor key performance parameters of the process and identify
red flags.
- Publishing Quality Audit reports (Daily/Weekly/Monthly)
- Sharing Feedback with respective agents
- Identifying best calls and fatal calls for future reference / training
- Analysing the week on week improvement with respect to feedback shared
monitored and recorded
- Identifying the area of improvement from different teams and preparing daily
reports.
- Coordinating with respective team leads for suggestive measures
implementation.
**Job Types**: Full-time, Regular / Permanent
**Salary**: From ₹200,000.00 per year
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What is your 10th percentage?
- What is your 12th percentage?
- What is your graduation percentage?
- What is your notice period?
- What is your current CTC?
- What is your Expected CTC?
- Are you ready to work from Office(Noida Sector -135)
**Experience**:
- total work: 2 years (required)
Quality Auditor
Posted today
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Job Description
Experience - 0 to 5 years
Description
We are looking for a detail-oriented quality auditor to oversee our quality control processes. You will be developing testing parameters for our products, reviewing products for industry compliances. You may also need to train employees on quality standards. To ensure success as a quality auditor, you should possess in-depth knowledge of product standards and extensive experience as a quality auditor in a similar industry.
**Responsibilities**:
- Good knowledge of various aspects of quality assurance
- Managing a set up for inbound and outbound calls
- Responsible for training auditing and providing coaching to the team.
- Mentoring and support the team where we see opportunities for Improvement in quality.
- Documenting quality issues, performance measures and quality improvements for management reviews.
- Coordinating and facilitate call calibrations.
- Able to identify the root cause and share observations with operations
**Requirements**:
- Should be having atleast 1year of experience as QA on papers
- Excellent communication and interpersonal skills
- Strong decision-making skills Integrity, with an ability to handle confidential information
Experience
- 0 to 5 Years
Education
- Should have an aggregate of 60% in the academics till date.