11,154 Quality Control Managers jobs in India
Process Improvement Lead
Bengaluru, Karnataka
GKN Automotive
Posted 7 days ago
Job Viewed
Job Description
. **Process Improvement Lead**
**The Role:**
We are seeking a Process Improvement Lead who will support GKN Automotive Engineering business process development.
Key responsibilities include:
+ Define Process & Tools improvement strategy at the Organizational level with the approval from Senior Management and monitor / report the Process/Tools improvement strategy as per the defined periodicity.
+ Process improvement lead shall have good exposure to System Engineering, Mechanical Engineering and Software Engineering and associated methods and tools to define and implement the relevant methods in the tools based on the agreed processes.
+ To ensure the processes are released in the Landscape STAGES according to the ASPICE, ISO 21434, ISO 26262 and ensuring compliance within the Engineering Organization.
+ To ensure the process and our tools are aligned. The Process lead shall have a good understanding of Method Park STAGES, Enterprise Architect, Business Intelligence tools (PowerBI, Grafana) and also the Application Life cycle management tools (Windchill RV&S or Code beamer or Polarion etc.,)
+ Act as interface between Process and Tools team and the other engineering domains to define the right methods for the processes.
+ Support ASPICE L2 topic across the engineering organization, to define, implement the objectives together with the Process Manager.
+ Process improvement lead is responsible with Process Manager to define the requirements needed for ISO standards / ASPICE and the team from Safety / Security needs to review the defined processes before release to the Process landscape
+ Create & provide training in case of identified training needs to support implementation of processes and tools (Identification of trainings needs itself is from the responsible manager of the employee and the HR).
+ Leading the Process & Tools CCB meetings to ensure the processes defined and the implementation in the tools match each other.
**Who you'll be:**
To be successful in this position, you will have proven experience in Automotive domain and hands on experience in Process Development, Process modeling, Tools know-how especially in the complete V-model development.
**Essential Skills**
+ Engineering or Post Graduate Engineering degree
+ 3 to 8 years of relevant experience in Automotive domain
+ Experience in Process modeling & Process architecture
+ Strong in ASPICE and basic concepts about Fusa & Cybersecurity
+ Good functional consultant skills bridging process and tools
+ Good Problem solving skills
+ Python programming & Database scripting will be added advantage.
**Tool Skills**
+ STAGES (Process Modeling)
+ Windchill RV&S, RV&S Source PTC Integrity / Code Beamer / Polarion
+ Enterprise Architect or any equivalent SW design tool knowledge.
+ Business Intelligence tools like Grafana or PowerBI
+ Activity management tools like EasyRedmine or JIRA
**Language Skills**
Must be fluent in English
**Travel Requirements**
Local Infrequent. Role is based in GKN Bangalore office
GKN Driveline provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, age, genetic information, pregnancy, or disability.
**The Role:**
We are seeking a Process Improvement Lead who will support GKN Automotive Engineering business process development.
Key responsibilities include:
+ Define Process & Tools improvement strategy at the Organizational level with the approval from Senior Management and monitor / report the Process/Tools improvement strategy as per the defined periodicity.
+ Process improvement lead shall have good exposure to System Engineering, Mechanical Engineering and Software Engineering and associated methods and tools to define and implement the relevant methods in the tools based on the agreed processes.
+ To ensure the processes are released in the Landscape STAGES according to the ASPICE, ISO 21434, ISO 26262 and ensuring compliance within the Engineering Organization.
+ To ensure the process and our tools are aligned. The Process lead shall have a good understanding of Method Park STAGES, Enterprise Architect, Business Intelligence tools (PowerBI, Grafana) and also the Application Life cycle management tools (Windchill RV&S or Code beamer or Polarion etc.,)
+ Act as interface between Process and Tools team and the other engineering domains to define the right methods for the processes.
+ Support ASPICE L2 topic across the engineering organization, to define, implement the objectives together with the Process Manager.
+ Process improvement lead is responsible with Process Manager to define the requirements needed for ISO standards / ASPICE and the team from Safety / Security needs to review the defined processes before release to the Process landscape
+ Create & provide training in case of identified training needs to support implementation of processes and tools (Identification of trainings needs itself is from the responsible manager of the employee and the HR).
+ Leading the Process & Tools CCB meetings to ensure the processes defined and the implementation in the tools match each other.
**Who you'll be:**
To be successful in this position, you will have proven experience in Automotive domain and hands on experience in Process Development, Process modeling, Tools know-how especially in the complete V-model development.
**Essential Skills**
+ Engineering or Post Graduate Engineering degree
+ 3 to 8 years of relevant experience in Automotive domain
+ Experience in Process modeling & Process architecture
+ Strong in ASPICE and basic concepts about Fusa & Cybersecurity
+ Good functional consultant skills bridging process and tools
+ Good Problem solving skills
+ Python programming & Database scripting will be added advantage.
**Tool Skills**
+ STAGES (Process Modeling)
+ Windchill RV&S, RV&S Source PTC Integrity / Code Beamer / Polarion
+ Enterprise Architect or any equivalent SW design tool knowledge.
+ Business Intelligence tools like Grafana or PowerBI
+ Activity management tools like EasyRedmine or JIRA
**Language Skills**
Must be fluent in English
**Travel Requirements**
Local Infrequent. Role is based in GKN Bangalore office
GKN Driveline provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, age, genetic information, pregnancy, or disability.
This advertiser has chosen not to accept applicants from your region.
0
Process Improvement Lead
Bangalore, Karnataka
GKN Automotive
Posted 7 days ago
Job Viewed
Job Description
. **Process Improvement Lead**
**The Role:**
We are seeking a Process Improvement Lead who will support GKN Automotive Engineering business process development.
Key responsibilities include:
+ Define Process & Tools improvement strategy at the Organizational level with the approval from Senior Management and monitor / report the Process/Tools improvement strategy as per the defined periodicity.
+ Process improvement lead shall have good exposure to System Engineering, Mechanical Engineering and Software Engineering and associated methods and tools to define and implement the relevant methods in the tools based on the agreed processes.
+ To ensure the processes are released in the Landscape STAGES according to the ASPICE, ISO 21434, ISO 26262 and ensuring compliance within the Engineering Organization.
+ To ensure the process and our tools are aligned. The Process lead shall have a good understanding of Method Park STAGES, Enterprise Architect, Business Intelligence tools (PowerBI, Grafana) and also the Application Life cycle management tools (Windchill RV&S or Code beamer or Polarion etc.,)
+ Act as interface between Process and Tools team and the other engineering domains to define the right methods for the processes.
+ Support ASPICE L2 topic across the engineering organization, to define, implement the objectives together with the Process Manager.
+ Process improvement lead is responsible with Process Manager to define the requirements needed for ISO standards / ASPICE and the team from Safety / Security needs to review the defined processes before release to the Process landscape
+ Create & provide training in case of identified training needs to support implementation of processes and tools (Identification of trainings needs itself is from the responsible manager of the employee and the HR).
+ Leading the Process & Tools CCB meetings to ensure the processes defined and the implementation in the tools match each other.
**Who you'll be:**
To be successful in this position, you will have proven experience in Automotive domain and hands on experience in Process Development, Process modeling, Tools know-how especially in the complete V-model development.
**Essential Skills**
+ Engineering or Post Graduate Engineering degree
+ 3 to 8 years of relevant experience in Automotive domain
+ Experience in Process modeling & Process architecture
+ Strong in ASPICE and basic concepts about Fusa & Cybersecurity
+ Good functional consultant skills bridging process and tools
+ Good Problem solving skills
+ Python programming & Database scripting will be added advantage.
**Tool Skills**
+ STAGES (Process Modeling)
+ Windchill RV&S, RV&S Source PTC Integrity / Code Beamer / Polarion
+ Enterprise Architect or any equivalent SW design tool knowledge.
+ Business Intelligence tools like Grafana or PowerBI
+ Activity management tools like EasyRedmine or JIRA
**Language Skills**
Must be fluent in English
**Travel Requirements**
Local Infrequent. Role is based in GKN Bangalore office
GKN Driveline provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, age, genetic information, pregnancy, or disability.
**The Role:**
We are seeking a Process Improvement Lead who will support GKN Automotive Engineering business process development.
Key responsibilities include:
+ Define Process & Tools improvement strategy at the Organizational level with the approval from Senior Management and monitor / report the Process/Tools improvement strategy as per the defined periodicity.
+ Process improvement lead shall have good exposure to System Engineering, Mechanical Engineering and Software Engineering and associated methods and tools to define and implement the relevant methods in the tools based on the agreed processes.
+ To ensure the processes are released in the Landscape STAGES according to the ASPICE, ISO 21434, ISO 26262 and ensuring compliance within the Engineering Organization.
+ To ensure the process and our tools are aligned. The Process lead shall have a good understanding of Method Park STAGES, Enterprise Architect, Business Intelligence tools (PowerBI, Grafana) and also the Application Life cycle management tools (Windchill RV&S or Code beamer or Polarion etc.,)
+ Act as interface between Process and Tools team and the other engineering domains to define the right methods for the processes.
+ Support ASPICE L2 topic across the engineering organization, to define, implement the objectives together with the Process Manager.
+ Process improvement lead is responsible with Process Manager to define the requirements needed for ISO standards / ASPICE and the team from Safety / Security needs to review the defined processes before release to the Process landscape
+ Create & provide training in case of identified training needs to support implementation of processes and tools (Identification of trainings needs itself is from the responsible manager of the employee and the HR).
+ Leading the Process & Tools CCB meetings to ensure the processes defined and the implementation in the tools match each other.
**Who you'll be:**
To be successful in this position, you will have proven experience in Automotive domain and hands on experience in Process Development, Process modeling, Tools know-how especially in the complete V-model development.
**Essential Skills**
+ Engineering or Post Graduate Engineering degree
+ 3 to 8 years of relevant experience in Automotive domain
+ Experience in Process modeling & Process architecture
+ Strong in ASPICE and basic concepts about Fusa & Cybersecurity
+ Good functional consultant skills bridging process and tools
+ Good Problem solving skills
+ Python programming & Database scripting will be added advantage.
**Tool Skills**
+ STAGES (Process Modeling)
+ Windchill RV&S, RV&S Source PTC Integrity / Code Beamer / Polarion
+ Enterprise Architect or any equivalent SW design tool knowledge.
+ Business Intelligence tools like Grafana or PowerBI
+ Activity management tools like EasyRedmine or JIRA
**Language Skills**
Must be fluent in English
**Travel Requirements**
Local Infrequent. Role is based in GKN Bangalore office
GKN Driveline provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, age, genetic information, pregnancy, or disability.
This advertiser has chosen not to accept applicants from your region.
1
Process Improvement Manager
Hyderabad, Andhra Pradesh
CBRE
Posted 13 days ago
Job Viewed
Job Description
Process Improvement Manager
Job ID
Posted
18-Jun-2025
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
Accounting/Finance
Location(s)
Hyderabad - Telangana - India
**Why CBRE Business Services Organization (BSO):**
When you join CBRE Business services Organization (BSO), you become part of a global leader in commercial real estate and investment services that help businesses and people thrive.
At CBRE- Business services Organization (BSO), We are dynamic problem solvers and forward-thinking professionals who create significant impact.
CBRE Business Services Organization (BSO), Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people and you have the opportunity to realize your full potential.
**Job Title - Process Improvement Manager**
**About the Role:**
As a CBRE Operations Management Manager, you will be responsible for overseeing a team responsible for planning, managing, and directing business operations for a small to medium sized client or region.
We are seeking a highly skilled and experienced Black Belt professional (at least 8 years experience, Minimum 2 years as Black Belt) to join our organization. As a Black Belt, you will be responsible for leading and implementing continuous improvement initiatives and projects within our company.
**What You'll Do:**
+ Process discovery and transformation - perform process discovery and identify improvement opportunities in the areas of process transformation, automation, robotics (RPA), analytics, risk management and quality using statistical analysis and Lean Six Sigma tools/techniques.
+ Business risk identification - Identify key business process risks and act to mitigate them.
+ Process standardization and management -
+ Propose an approach that supports stable, standardized processes, disciplined and systematic process management and data-driven decision-making, aligned with business priorities, business outcomes and cost to serve efficiencies.
+ Manage a detailed project/program plan to track progress and perform risk management to mitigate the risks.
+ Work closely with operational teams to prioritize the identified opportunities and drive them to completion either through coordination or direct implementation.
+ Process documentation - Map and document processes targeted for transformation.
+ Training and Coaching - Train and coach operations in the use of Lean Six Sigma, continuous improvement and/or automation tools and practices, aiming to stabilize and maintain the delivered changes.
+ Communication Management -
+ Work with and communicate effectively to all levels of the organization (Board Members, Associate Directors, Managers, Continuous Improvement Champions, Operations Specialists, etc).
+ Collaborate with cross-functional teams to develop and implement improvement initiatives.
**What You'll Need:**
+ Master's degree in a related field
+ Demonstrated experience in Finance BPO/outsourcing while working in a similar role
+ Very strong project management and stakeholder management skills, ability to influence stakeholders to ensure project success
+ Excellent English language and strong communication and presentation skills.
+ Proactive problem solver, able to work independently on multiple assignments and comfortable working in a team spread across geographies
+ Demonstrated portfolio of successful medium-large projects and hard savings
+ Strong knowledge and understanding of Lean Six Sigma methodologies and tools
+ Excellent analytical and problem-solving skills
+ Ability to effectively collaborate and influence cross-functional teams
+ Preferred Experience:
+ Peoplesoft
+ ServiceNow
+ Yardi
+ Coupa
+ HighRadius
+ Preferred Qualifications:
+ Certification as a Lean Six Sigma Black Belt
+ Experience in implementing Lean Six Sigma in a real estate industry
+ Experience using statistical software and tools for data analysis.
**Company Perks and benefits:**
Health Care: Health Insurance to Self, Immediate family & Parents/In-laws
Accident & Term life Insurance for all employees Accident & Term life Insurance for all employees.
Food & Snacks: Free Meals & snacks are provided in all shifts.
Mental Wellbeing: A confidential service that provides facility of counselling to keep you emotionally & mentally well while dealing with the challenges.
Child Care: We partner with Klay day care and CBRE employees get 100% waiver on admission fee. This Day school is in our HYD campus.
Entertainment: On floor - Chess, Carrom board, Table tennis, Foosball.
**Our Values in Hiring:**
At CBRE, we are committed to fostering a culture where everyone feels they belong.
We value diverse perspectives and experiences, and we welcome all applications.
**CBRE Business Services Organisation (BSO) is a part of CBRE Group, Inc. (NYSE:CBRE):**
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction, and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at We routinely post important information on our website, including corporate and investor presentations and financial information. We intend to use our website as a means of disclosing material, non-public information and for complying with our disclosure obligations under Regulation FD. Such disclosures will be included in the Investor Relations section of our website at Accordingly, investors should monitor such portion of our website, in addition to following our press releases, Securities and Exchange Commission filings and public conference calls and webcasts.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Job ID
Posted
18-Jun-2025
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
Accounting/Finance
Location(s)
Hyderabad - Telangana - India
**Why CBRE Business Services Organization (BSO):**
When you join CBRE Business services Organization (BSO), you become part of a global leader in commercial real estate and investment services that help businesses and people thrive.
At CBRE- Business services Organization (BSO), We are dynamic problem solvers and forward-thinking professionals who create significant impact.
CBRE Business Services Organization (BSO), Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people and you have the opportunity to realize your full potential.
**Job Title - Process Improvement Manager**
**About the Role:**
As a CBRE Operations Management Manager, you will be responsible for overseeing a team responsible for planning, managing, and directing business operations for a small to medium sized client or region.
We are seeking a highly skilled and experienced Black Belt professional (at least 8 years experience, Minimum 2 years as Black Belt) to join our organization. As a Black Belt, you will be responsible for leading and implementing continuous improvement initiatives and projects within our company.
**What You'll Do:**
+ Process discovery and transformation - perform process discovery and identify improvement opportunities in the areas of process transformation, automation, robotics (RPA), analytics, risk management and quality using statistical analysis and Lean Six Sigma tools/techniques.
+ Business risk identification - Identify key business process risks and act to mitigate them.
+ Process standardization and management -
+ Propose an approach that supports stable, standardized processes, disciplined and systematic process management and data-driven decision-making, aligned with business priorities, business outcomes and cost to serve efficiencies.
+ Manage a detailed project/program plan to track progress and perform risk management to mitigate the risks.
+ Work closely with operational teams to prioritize the identified opportunities and drive them to completion either through coordination or direct implementation.
+ Process documentation - Map and document processes targeted for transformation.
+ Training and Coaching - Train and coach operations in the use of Lean Six Sigma, continuous improvement and/or automation tools and practices, aiming to stabilize and maintain the delivered changes.
+ Communication Management -
+ Work with and communicate effectively to all levels of the organization (Board Members, Associate Directors, Managers, Continuous Improvement Champions, Operations Specialists, etc).
+ Collaborate with cross-functional teams to develop and implement improvement initiatives.
**What You'll Need:**
+ Master's degree in a related field
+ Demonstrated experience in Finance BPO/outsourcing while working in a similar role
+ Very strong project management and stakeholder management skills, ability to influence stakeholders to ensure project success
+ Excellent English language and strong communication and presentation skills.
+ Proactive problem solver, able to work independently on multiple assignments and comfortable working in a team spread across geographies
+ Demonstrated portfolio of successful medium-large projects and hard savings
+ Strong knowledge and understanding of Lean Six Sigma methodologies and tools
+ Excellent analytical and problem-solving skills
+ Ability to effectively collaborate and influence cross-functional teams
+ Preferred Experience:
+ Peoplesoft
+ ServiceNow
+ Yardi
+ Coupa
+ HighRadius
+ Preferred Qualifications:
+ Certification as a Lean Six Sigma Black Belt
+ Experience in implementing Lean Six Sigma in a real estate industry
+ Experience using statistical software and tools for data analysis.
**Company Perks and benefits:**
Health Care: Health Insurance to Self, Immediate family & Parents/In-laws
Accident & Term life Insurance for all employees Accident & Term life Insurance for all employees.
Food & Snacks: Free Meals & snacks are provided in all shifts.
Mental Wellbeing: A confidential service that provides facility of counselling to keep you emotionally & mentally well while dealing with the challenges.
Child Care: We partner with Klay day care and CBRE employees get 100% waiver on admission fee. This Day school is in our HYD campus.
Entertainment: On floor - Chess, Carrom board, Table tennis, Foosball.
**Our Values in Hiring:**
At CBRE, we are committed to fostering a culture where everyone feels they belong.
We value diverse perspectives and experiences, and we welcome all applications.
**CBRE Business Services Organisation (BSO) is a part of CBRE Group, Inc. (NYSE:CBRE):**
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction, and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at We routinely post important information on our website, including corporate and investor presentations and financial information. We intend to use our website as a means of disclosing material, non-public information and for complying with our disclosure obligations under Regulation FD. Such disclosures will be included in the Investor Relations section of our website at Accordingly, investors should monitor such portion of our website, in addition to following our press releases, Securities and Exchange Commission filings and public conference calls and webcasts.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
This advertiser has chosen not to accept applicants from your region.
2
Process Improvement Lead
Noida, Uttar Pradesh
TELUS Digital
Posted 14 days ago
Job Viewed
Job Description
Job Location: Noida Sec 135
Work Timings: Fully Night Shifts - All 5 Days WFO (Mandate)
Certification: Six Sigma (Mandate)
About the Role:
As an innovation leader, you'll be the central coordinator of several innovation initiatives for clients operations & processes, ensuring objective alignment and systematic execution. You'll be responsible for providing actionable insights, compelling narratives, and to propose and drive business transformation initiatives for clients.
Key Responsibilities:
- Synthesize data analysis into compelling narratives for different stakeholders (internal/external).
- Partner with the client success leader to identify and prioritize innovation opportunities across clients CX operations
- Lead and mentor a team of 3–4 business analysts, setting priorities and ensuring quality and consistency of insights
- Champion continuous-improvement initiatives by developing business cases, estimating ROI, and driving execution with cross-functional teams
- Collaborate with operations, process excellence, and technology teams to implement recommendations and track outcomes
Skills and Qualifications:
- 7–12 years of experience in analytics, consulting, or process-improvement roles within BPO/CRM environments
- Deep understanding of contact-center metrics (CSAT, FCR, AHT) and customer-journey mapping
- Proven track record of leading teams, influencing C-suite stakeholders, and delivering measurable business impact
- Comfortable operating in a global, multi-geography delivery model, liaising across NA, EU, APAC sites
- Strong analytical acumen for interpreting complex data patterns and conducting root-cause analysis
- Exceptional storytelling, presentation, and consulting skills for executive-level communication.
- Proficiency in BI tools (Power BI, Tableau), Excel, SQL, and familiarity with analytics software or AI platforms
- Project management and leadership capabilities, including stakeholder influence and cross-team coordination
- Process-improvement expertise and intellectual curiosity to drive testing and actionable change
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
- We passionately put our customers and communities first
- We embrace change and innovate courageously
- We grow together through spirited teamwork
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
About TELUS Digital: TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members and delivery centers across 25 countries in the Americas, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusdigital.com
This advertiser has chosen not to accept applicants from your region.
3
Process Improvement Lead
Noida, Uttar Pradesh
TELUS Digital
Posted today
Job Viewed
Job Description
Job Location: Noida Sec 135
Work Timings: Fully Night Shifts - All 5 Days WFO (Mandate)
Certification: Six Sigma (Mandate)
About the Role:
As an innovation leader, you'll be the central coordinator of several innovation initiatives for clients operations & processes, ensuring objective alignment and systematic execution. You'll be responsible for providing actionable insights, compelling narratives, and to propose and drive business transformation initiatives for clients.
Key Responsibilities:
- Synthesize data analysis into compelling narratives for different stakeholders (internal/external).
- Partner with the client success leader to identify and prioritize innovation opportunities across clients CX operations
- Lead and mentor a team of 3–4 business analysts, setting priorities and ensuring quality and consistency of insights
- Champion continuous-improvement initiatives by developing business cases, estimating ROI, and driving execution with cross-functional teams
- Collaborate with operations, process excellence, and technology teams to implement recommendations and track outcomes
Skills and Qualifications:
- 7–12 years of experience in analytics, consulting, or process-improvement roles within BPO/CRM environments
- Deep understanding of contact-center metrics (CSAT, FCR, AHT) and customer-journey mapping
- Proven track record of leading teams, influencing C-suite stakeholders, and delivering measurable business impact
- Comfortable operating in a global, multi-geography delivery model, liaising across NA, EU, APAC sites
- Strong analytical acumen for interpreting complex data patterns and conducting root-cause analysis
- Exceptional storytelling, presentation, and consulting skills for executive-level communication.
- Proficiency in BI tools (Power BI, Tableau), Excel, SQL, and familiarity with analytics software or AI platforms
- Project management and leadership capabilities, including stakeholder influence and cross-team coordination
- Process-improvement expertise and intellectual curiosity to drive testing and actionable change
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
- We passionately put our customers and communities first
- We embrace change and innovate courageously
- We grow together through spirited teamwork
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
About TELUS Digital: TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members and delivery centers across 25 countries in the Americas, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusdigital.com
This advertiser has chosen not to accept applicants from your region.
4
Process Improvement Engineer
400001 Mumbai, Maharashtra
₹75000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated Process Improvement Engineer to join their operations team in Mumbai, Maharashtra, IN . This role focuses on analyzing existing industrial processes, identifying areas for enhancement, and implementing solutions to increase efficiency, reduce costs, and improve overall quality. The successful candidate will leverage their engineering expertise and lean manufacturing principles to drive significant operational improvements.
Key Responsibilities:
Qualifications:
This is an exciting opportunity for an engineer passionate about optimizing operations and driving efficiency. Our client offers a competitive compensation package and a stimulating work environment.
Key Responsibilities:
- Analyze current manufacturing and operational processes to identify bottlenecks and inefficiencies.
- Design, develop, and implement process improvements using methodologies such as Lean, Six Sigma, and Kaizen.
- Collect and analyze process data to measure performance and identify key areas for optimization.
- Develop process flowcharts, standard operating procedures (SOPs), and training materials.
- Collaborate with cross-functional teams, including production, quality control, and R&D, to implement changes.
- Conduct time and motion studies to optimize workflow and resource allocation.
- Manage process improvement projects from conception to completion, ensuring timely delivery and desired outcomes.
- Develop and track key performance indicators (KPIs) to monitor the effectiveness of implemented improvements.
- Train employees on new processes and best practices.
- Ensure compliance with safety regulations and environmental standards throughout process modifications.
- Evaluate and recommend new technologies or equipment to enhance process capabilities.
- Prepare reports and presentations to communicate findings and recommendations to management.
Qualifications:
- Bachelor's degree in Industrial Engineering, Mechanical Engineering, Manufacturing Engineering, or a related field.
- Proven experience (3+ years) in process engineering, manufacturing, or operations, with a strong focus on continuous improvement.
- Demonstrated knowledge and application of Lean Manufacturing and Six Sigma principles.
- Experience with statistical analysis tools and process simulation software.
- Excellent analytical, problem-solving, and project management skills.
- Strong communication and interpersonal skills to effectively collaborate with diverse teams.
- Proficiency in CAD software and process mapping tools is a plus.
- Ability to work independently and manage multiple projects simultaneously.
- Familiarity with quality management systems (e.g., ISO 9001).
- A Master's degree in a relevant field or relevant certifications (e.g., Lean Six Sigma Green Belt/Black Belt) are advantageous.
This is an exciting opportunity for an engineer passionate about optimizing operations and driving efficiency. Our client offers a competitive compensation package and a stimulating work environment.
This advertiser has chosen not to accept applicants from your region.
5
Process Improvement Engineer
500001 Shaikpet, Andhra Pradesh
₹60000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and innovative Process Improvement Engineer to join their dynamic team in Hyderabad, Telangana, IN . This role is primarily based at our facility, fostering close collaboration with our operations team. You will be responsible for analyzing existing industrial processes, identifying areas for enhancement, and implementing solutions to optimize efficiency, reduce costs, and improve quality. This involves utilizing lean manufacturing principles, Six Sigma methodologies, and other continuous improvement tools to drive operational excellence. You will work closely with various departments, including production, quality control, and supply chain, to understand their challenges and develop tailored process improvements. Key tasks include process mapping, data analysis, root cause investigation, and the development of performance metrics. You will also be involved in training employees on new processes and ensuring successful adoption. The ideal candidate will have a strong understanding of industrial engineering principles, manufacturing operations, and statistical analysis. Excellent problem-solving skills, a keen analytical mind, and a data-driven approach are essential. You should be proficient in using process simulation software and project management tools. Strong communication and interpersonal skills are required to effectively collaborate with stakeholders at all levels and manage change initiatives. This is an exciting opportunity to make a tangible impact on our client's operational performance and contribute to a culture of continuous improvement.
Key Responsibilities:
Key Responsibilities:
- Analyze existing manufacturing and operational processes to identify inefficiencies.
- Develop and implement process improvements using lean and Six Sigma methodologies.
- Design and conduct time studies, workflow analyses, and efficiency audits.
- Develop and maintain process documentation, including flowcharts and standard operating procedures (SOPs).
- Collect and analyze performance data to identify trends and areas for improvement.
- Implement new technologies and methodologies to enhance productivity and quality.
- Collaborate with cross-functional teams to implement and sustain process changes.
- Train employees on new processes and provide ongoing support.
- Develop and track key performance indicators (KPIs) for process improvement initiatives.
- Support the implementation of quality management systems.
- Bachelor's or Master's degree in Industrial Engineering or a related field.
- Minimum of 4 years of experience in process improvement or manufacturing engineering.
- Proficiency in lean manufacturing principles and Six Sigma methodologies (Green Belt or Black Belt certification is a plus).
- Strong analytical, problem-solving, and data analysis skills.
- Experience with process simulation software and project management tools.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team-oriented environment.
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Process Improvement Engineer
682001 Kochi, Kerala
₹720000 Annually
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Our client is seeking a highly motivated and analytical Process Improvement Engineer to join their industrial operations team in Kochi, Kerala . This role is essential for identifying and implementing efficiencies across manufacturing and operational processes. You will be responsible for analyzing existing workflows, identifying bottlenecks, and developing solutions to enhance productivity, quality, and cost-effectiveness. Key duties include conducting time and motion studies, implementing lean manufacturing principles, developing process documentation, and training staff on new methodologies. The ideal candidate will possess a Bachelor's or Master's degree in Industrial Engineering, Mechanical Engineering, or a related field, with a strong understanding of process improvement methodologies such as Lean, Six Sigma, or Kaizen. Proven experience in a manufacturing or industrial environment is required. Excellent problem-solving skills, strong analytical capabilities, and proficiency in process mapping and data analysis software are essential. You will collaborate closely with production teams, management, and other stakeholders to drive continuous improvement initiatives. This position requires a proactive individual with excellent communication and project management skills, capable of leading change and fostering a culture of efficiency.
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7
Process Improvement Engineer
520001 Krishna, Andhra Pradesh
₹800000 Annually
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Our client is seeking an experienced and analytical Process Improvement Engineer to optimize their manufacturing and operational processes. This role is crucial for driving efficiency, reducing costs, and enhancing overall productivity within the organization. You will be responsible for analyzing existing workflows, identifying bottlenecks and areas for improvement, and implementing strategic solutions based on lean manufacturing principles and Six Sigma methodologies. Key duties include mapping current processes, collecting and analyzing data, developing and testing new process designs, and ensuring the successful integration of implemented changes. You will also be involved in training staff on new procedures and monitoring performance metrics to ensure sustained improvements. The ideal candidate will possess a strong background in industrial engineering or a related field, with a proven track record of successful process optimization projects. Excellent analytical, problem-solving, and project management skills are essential. Familiarity with statistical analysis tools and process modeling software is required. This on-site position requires you to work directly with operational teams to understand and refine their daily activities. Your ability to translate complex data into actionable insights and to communicate effectively with stakeholders at all levels will be key to your success. Join a team dedicated to operational excellence and contribute to significant advancements in efficiency and quality. This role offers a challenging yet rewarding environment for an engineer passionate about making a tangible impact on business operations.
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8
Process Improvement Engineer
500001 Shaikpet, Andhra Pradesh
₹75000 Annually
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Our client, a leader in advanced manufacturing and industrial solutions, is looking for a highly motivated and analytical Process Improvement Engineer to join their esteemed, fully remote team. This role is critical for enhancing operational efficiency, reducing costs, and optimizing production processes across various projects. You will be responsible for identifying areas for improvement, developing and implementing innovative solutions, and measuring the impact of these changes. Your work will involve analyzing existing workflows, gathering data, and applying engineering principles to streamline operations. You will collaborate with cross-functional teams, including production, quality assurance, and R&D, to drive continuous improvement initiatives. The ideal candidate will possess a strong engineering background, with expertise in lean manufacturing, Six Sigma, or other process optimization methodologies. Excellent analytical, problem-solving, and project management skills are essential. Proficiency in data analysis tools and simulation software is highly desirable. Strong communication and presentation skills are crucial for effectively conveying findings and recommendations to stakeholders in a remote environment. You should be adept at driving change and fostering a culture of innovation. This fully remote position offers the flexibility to work from any location, contributing your expertise to impactful industrial engineering projects. Join us and be a key player in shaping the future of efficient and effective industrial operations.
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