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Role- Assist-Manager Quality

Experience-8+Years

Location-Hyderabad

Mandatory skills- Quality, Quality consulting, CMMI 3.0, Agile,

Metric and analysis, Agile Methodology & CMMI Practices.

Project Lifecycle Support Initiation, Execution, Closure.

LEAN, Six Sigma, Zero Distance Initiatives.

Vulnerability Management Tools Scan Execution & Reporting.

SOC Audit Handling & ASAM Ticket Management.

Roles and Responsibilitiy,

1. Introduction

This JD provides an overview of the Software Quality Advisors role and responsibilities.

1.1 Scope of Software Quality Advisor (SQA) Role

The basic objectives of the Software Quality Advisors role are to:

• Assist project to implement Quality Management System (QMS)
• Provide relevant process related training.
• Ensure compliance to projects planned processes.
• Assist in metrics and milestone analysis.
• Perform a closure analysis at project closure.

Skill Set

• CMMI Integrated V2.0 framework.
• ISO Integrated 9001:2015 and ISO 20K standards.
• Quantitative Project Management Building prediction models & Alternative models.
• Agile Methodology/ CMMI Implementation
• Value stream mapping workshop, Demand Capacity & Reduction analysis, Meeting time analysis, Documentation analysis, DILO & Context switching analysis, Management time analysis, Team structure analysis, Span of control analysis, Skill heat-map analysis, Individual variability analysis & Onsite team optimization etc.
• Improve delivery practices leading to significant and sustainable Productivity Improvement in FP projects.
• Contract renewal, T&M to FP conversion, new business wins, meet committed productivity numbers in non-FP projects.
• Improve estimation practices for new bids.
• Worked on Excel, Power BI Report builder, R Studio & Process model (SVC)

2. Software Quality Advisor Activities

SQAs activities can be split across two main streams:

• Process Consultation
• Continuous Improvement

2.1 Process Consultation to the project team during the following phases of a project

• Project Initiation
• Project Execution
• Project Closure Activities

2.1.1 Project Initiation Activities:

During the project initiation phase, the activities that are SQA would assist the project manager and project team would include,

• Understand the scope of the project, client quality requirements along with contractual commitments.
• Understand the interdependencies between various teams which are involved in meeting the clients' requirements.
• Organize a Project Kick Off meeting with all the relevant stakeholders. (Refer Project kick-off ppt template in the Quality Teams SharePoint site under Project Management (PM) Templates for the required details for this meeting)
• Assist the Project manager in tailoring the appropriate processes and guidelines for the execution of the project.
• Set up the project goals for the project based on the objectives of the project.
• Assist the Project Manager in orientation on the Quality system and customizing of the same.
• Ensure that the scientific techniques for Estimation (Function Point (FP), SMC, etc.) and Scheduling are used.
• Assist in identification of Risks in the project and setting up of mitigation plan of the risk.
• Identify the need for process training amongst the project team members and plan for organizing the same Prepare the SQA plan for the project with details of strategies, project review and enabling plan.
• Assist Project Manager in identifying and deploying Organization Level Initiatives in the Project like Zero Distance, LEAN, Six Sigma, etc.
• Participate in group review of Project management plan and Configuration management plan.

2.1.2 Project Execution Activities:

Following are the primary activities that are performed by the SQA, during project execution.

• Conduct frequent health checks of the project. Partner the projects in understanding the Top issues and consult them in mitigating it.
• Monitor the progress of the project using Project Performance Snapshot (PPS).
• Verify Project’s Compliance to the processes defined in the project management plan as per the Review plan defined in the SQA plan.
• Provide a detailed report (PPS) to all the stakeholders on the compliance status of the project.
• Assist during Internal audit for the project which is scheduled. Track the closure of Non-conformances raised in the audit.
• Assist the Project Manager in analyzing the customer feedback for the project on a periodic basis
• Participate in Causal Analysis & Resolution (CAR) meetings, Defect Prevention (DP) meetings for the project as required.
• Perform Periodic analysis of the project’s data and present to the Stakeholders (Project Team, Delivery Manager (DM) and Senior Leadership).
• Drive the implementation of Organization Level / Project Level initiatives to achieve goals.
• Assist Project Managers to participate in various Reward & Recognition programs.

2.1.3 Project Closure Activities:

During the closure phase of the project, the SQA will

• Assist the Project Manager in preparing the final PPS report for the project within the provided timelines.
• Analyse the Quality and Productivity parameters for any deviations.
• Capture the lessons learned from the project execution for future reference.
• Assist the Project Manager in closing the project in all relevant systems.

A detailed checklist of activities for the SQA is given in this document for reference. Deliverables of the SQA are also described in this document.

2.2 Partnering the DU/Unit/Organization in continuous improvement: The list of activities would include.

• Provide periodic reports to the Delivery management on the hygiene status, process performance status along with details of initiative rollout status
• Proactively identify areas of risk and assist the delivery teams in mitigating the risks.
• Identifying the opportunities for improvement and Rollout of Change Initiatives across the DU/Unit/Account/Organization
• Conduct structured analysis on the past process performance of the DU/Unit/Account/Organization on a periodic basis.
• Identify the areas of focus and opportunities for improvement in the coming period.
• Partner with delivery teams in identifying strategies for actionizing on the improvement opportunities
• Ensure deployment of strategies identified across the projects
• Monitor the status of deployment and results.
• Provide strategic support in driving delivering excellence and client satisfaction

3. Deliverables

Below are the deliverables that are expected of a SQA

• SQA Plan
• Compliance reports and the Non-Conformance closure report if any.
• Data analysis reports (if any)
• Closure reports (PPS)
• Any other reports that the SQA has prepared for the project.
• Training records
• Lessons Learned or Process Improvement suggestions.

In case of change in the SQA, previous activities & artifacts including project related mails shall be handed over to the new SQA.

4. SQA Reports to Management

SQA must send the Project Performance Report with a minimum frequency of once per week to the DM and Quality Manager, or as agreed between them.

The structure of the report can be decided based on the requirements of the stakeholders. Some of the details that the report could contain includes,

• Activities Performed during the period ex: Compliance check, Internal Audits, Reviews etc. and pending actions or NCRs.
• Risk Status
• CMMi status
• Hygiene
• Casual Analysis and Resolution
• Metrics
• CM audit
• Organization / Unit level Improvement Initiatives Status
• Quality and Productivity values and analysis for the deviation.
• Issues needing DM's attention.

5. Handling vulnerability management

• Hands on experience on any vulnerability management tool.
• Able to run the scans/reports on any tool.
• Expertise in addressing tool issue.
• To Handle access related and license renewal related issues.
• Trouble shoot on any tool issues and guiding team in fixing them.
• Able to coordinate with external stake holders/vendors.
• Coordinating with project teams on scan template reviews.
• Identify the severity of vulnerability/issue and guide project teams in addressing the fixes.
• Handling code moves, ASAM tickets and SOC audits.

Regards,

Infosys BPM Recruitment team

Company Overview

Dr. Moopens Medical College is a leading institution in the Hospital & Health Care industry, based in Kerala. With a workforce of over 1000 employees, the college is committed to delivering high standards in medical education and healthcare services. Located in Wayanad, its mission is to foster excellence through continual improvement, ensuring the well-being of patients and quality medical education.

Job Overview

We are seeking a highly experienced Quality Management Senior Executive to join our team at Dr. Moopens Medical College, located in Wayanad. This is a full-time position with a focus on enhancing quality processes within our institution. The ideal candidate will have a deep understanding of quality management principles and a track record of implementing effective quality control measures in a healthcare setting.

Qualifications

• Master Degree in Hospital Management, PGDHM, or B.Sc Nursing.
• Proficiency in Six Sigma and Total Quality Management is mandatory for streamlining processes and improving efficiency.
• A strong understanding of ISO 9001 and its application in maintaining high standards of healthcare services.
• Experience in Lean Management to foster a culture of continuous improvement and waste reduction.
• Expertise in Root Cause Analysis to effectively identify and address underlying issues affecting quality.
• Capability to execute Quality Assurance Testing to ensure compliance with established standards and regulations.
• Knowledge of Statistical Process Control to monitor and control processes, ensuring high-quality outputs.
• Competence in Risk Management to anticipate and effectively mitigate risks impacting quality.
• Preferred experience of NABH 6th Edition Standards.

Roles and Responsibilities

• Lead, develop, and implement quality management initiatives consistent with hospital policies and regulatory standards.
• Conduct thorough audits and reviews to assess the effectiveness of existing quality systems and procedures.
• Collaborate with cross-departmental teams to promote quality awareness and drive continuous process improvement.
• Utilize Six Sigma strategies to improve healthcare delivery and drive patient satisfaction.
• Develop and conduct training sessions to enhance competencies in quality management among staff.
• Analyze quality data to identify areas of improvement and develop actionable plans for enhancement.
• Engage in strategic planning to incorporate quality management in the institution's overall strategic vision.

• Analyze existing industrial processes to identify bottlenecks, waste, and opportunities for enhancement.
• Develop and design improved processes, workflows, and operational strategies.
• Utilize Lean Manufacturing, Six Sigma, or other relevant methodologies to drive process improvements.
• Collect and interpret data related to process performance, efficiency, and cost.
• Implement process changes, ensuring minimal disruption to ongoing operations.
• Develop and deliver training programs on new processes and best practices to staff.
• Monitor the effectiveness of implemented improvements and report on key performance indicators (KPIs).
• Collaborate with engineers, technicians, and management to achieve operational excellence.
• Research and recommend new technologies and tools to enhance process efficiency.
• Maintain detailed documentation of all process analyses, recommendations, and implemented solutions.
• Ensure compliance with safety and quality standards in all operational changes.
• Prepare comprehensive reports on process improvement initiatives and outcomes for senior management.

• Bachelor's degree in Industrial Engineering, Mechanical Engineering, or a related field.
• Minimum of 4 years of experience in process improvement or industrial engineering roles.
• Demonstrated experience with Lean, Six Sigma (Green Belt or Black Belt preferred), or other continuous improvement methodologies.
• Strong analytical and problem-solving skills with a keen eye for detail.
• Proficiency in data analysis tools and statistical software.
• Excellent communication and interpersonal skills to effectively collaborate with diverse teams.
• Experience in project management and change management.
• Familiarity with manufacturing or relevant industrial environments in Thiruvananthapuram .
• Ability to work independently and manage multiple projects simultaneously.

• Analyze existing operational processes to identify areas for improvement.
• Develop and implement strategies to optimize efficiency, quality, and productivity.
• Apply Lean and Six Sigma methodologies to reduce waste and variation.
• Conduct root cause analysis for process-related issues.
• Design and implement new processes and workflows.
• Create process documentation, standard operating procedures (SOPs), and training materials.
• Collaborate with cross-functional teams to ensure successful implementation of improvements.
• Monitor and measure the effectiveness of implemented changes.
• Manage process improvement projects from conception to completion.
• Champion a culture of continuous improvement within the organization.

• Bachelor's degree in Industrial Engineering, Mechanical Engineering, Chemical Engineering, or a related field.
• Proven experience in process improvement, operational excellence, or industrial engineering roles.
• Strong knowledge of Lean Manufacturing and Six Sigma principles.
• Experience with process mapping, data analysis, and statistical tools.
• Excellent problem-solving, analytical, and critical thinking skills.
• Strong project management and communication abilities.
• Ability to work collaboratively with diverse teams.
• Proficiency in relevant software (e.g., Visio, Minitab, Excel).
• Experience in a manufacturing or production environment is highly desirable.

• Analyze current manufacturing and operational processes to identify inefficiencies and bottlenecks.
• Develop and implement strategies for process optimization using Lean, Six Sigma, and other methodologies.
• Lead cross-functional teams in the execution of continuous improvement projects.
• Collect and analyze data to measure process performance and identify root causes of issues.
• Design and implement solutions to improve efficiency, reduce costs, and enhance product quality.
• Develop standard operating procedures (SOPs) and training materials for new processes.
• Monitor the effectiveness of implemented improvements and make adjustments as needed.
• Promote a culture of continuous improvement throughout the organization.
• Utilize statistical process control (SPC) tools to track and improve process stability.
• Prepare project proposals, reports, and presentations for management.
• Stay abreast of industry best practices and emerging technologies in process improvement.

• Bachelor's degree in Industrial Engineering, Mechanical Engineering, or a related field.
• Minimum of 4 years of experience in process improvement, manufacturing engineering, or operations.
• Proven experience applying Lean Manufacturing and Six Sigma methodologies (Green Belt or Black Belt certification preferred).
• Strong analytical and problem-solving skills with a data-driven approach.
• Proficiency in process mapping, data analysis, and statistical tools.
• Experience with project management principles and tools.
• Excellent communication, interpersonal, and influencing skills.
• Ability to work collaboratively in a hybrid team environment.
• Familiarity with industrial automation and manufacturing technologies is a plus.

• Analyze existing manufacturing and operational processes to identify areas for improvement.
• Develop and implement lean manufacturing principles and Six Sigma methodologies to streamline workflows and reduce waste.
• Design, test, and implement new processes and procedures to enhance productivity and quality.
• Collect and analyze data related to process performance, throughput, and efficiency.
• Develop and maintain process documentation, standard operating procedures (SOPs), and work instructions.
• Collaborate with production teams, engineers, and management to implement improvement strategies.
• Lead cross-functional teams in problem-solving and root cause analysis.
• Train employees on new processes and continuous improvement techniques.
• Monitor and evaluate the effectiveness of implemented changes.
• Prepare reports and present findings and recommendations to senior management.
• Champion a culture of continuous improvement throughout the organization.
• Identify and source appropriate technology and equipment to support process improvements.
• Ensure compliance with safety and quality standards in all process modifications.
• Support the implementation of new product introductions from a process perspective.
• Conduct feasibility studies for process changes and new technologies.
• Benchmark best practices within the industry and apply them to internal processes.

• Bachelor's degree in Industrial Engineering, Mechanical Engineering, or a related field.
• Minimum of 3-5 years of experience in process improvement, lean manufacturing, or Six Sigma.
• Proven experience with Lean tools (e.g., 5S, Kaizen, Value Stream Mapping) and Six Sigma methodologies (e.g., DMAIC).
• Strong analytical and problem-solving skills with a data-driven approach.
• Excellent communication, interpersonal, and team collaboration skills.
• Proficiency in data analysis tools (e.g., Excel, Minitab) and process mapping software.
• Ability to lead and motivate cross-functional teams.
• Experience in a manufacturing environment is essential.
• Understanding of quality management systems (e.g., ISO 9001).
• Certification in Lean or Six Sigma (Green Belt or Black Belt) is highly desirable.
• A proactive attitude and a commitment to driving positive change.
• Ability to effectively manage multiple projects and priorities.