What Recovery Jobs are in India?
Showing 14 Recovery jobs in India
Job Description
Job Title: Recovery Manager
Location: Bangalore
Experience: 5–8 Years
Employment Type: Full-time
Reporting To: Regional Manager - Operations
About BLive
BLive is a leading electric mobility solutions platform enabling sustainable last-mile delivery at scale. We manage end-to-end EV operations including electric vehicle fleets, trained rider partners, charging solutions, and technology-led fleet management. With operations across Bangalore, Pune, Chennai, Kolkata, and Goa, BLive is at the forefront of India's EV-first logistics transition.
Role Overview
We are looking for a Recovery Manager to lead the end-to-end management of vehicle recoveries and collections. The role will be responsible for driving recovery performance, improving collection efficiency, minimizing asset losses, managing field recovery teams , and ensuring timely closure of recovery and collection cases.
Key Responsibilities
1. Recovery & Collections
- Own end-to-end vehicle recovery and collection operations.
- Drive timely recovery of overdue, inactive, and absconded vehicles.
- Monitor recovery and collection TATs and reduce ageing of pending cases.
- Ensure recovery of outstanding rentals, damage charges, and other dues.
- Work closely with legal teams and law enforcement authorities to recover vehicles involved in FIRs, theft, or other legal cases.
- Coordinate with Operations, Service, and Finance teams to ensure timely case closures.
2. Team Management
- Lead and manage recovery executives and field recovery teams.
- Set recovery and collection targets and monitor team performance.
- Ensure adherence to recovery SOPs and escalation processes.
3. Reporting & Governance
- Track recovery and collection KPIs, including recovery TAT, collection percentage, vehicle ageing, and outstanding cases.
- Share periodic MIS reports and recommend process improvements to improve recovery efficiency.
Requirements
- 5–8 years of experience in recovery, collections, fleet operations, logistics, or asset management.
- Experience managing field recovery teams.
- Strong stakeholder management, negotiation, and problem-solving skills.
- Proficiency in Excel and operational reporting.
Preferred Background
- EV Mobility
- Fleet Management
- Logistics & Transportation
- Collections / Asset Recovery
Why Join BLive?
- Opportunity to build and strengthen recovery and collection operations.
- Work closely with leadership on high-impact operational initiatives.
- Be part of India's growing electric mobility ecosystem.
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0
Job Description
**Requisition number:**
**Job category:** Claims
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
Performs routine and specialty COB investigations, determines primacy of other coverage for members who have two or more health policies in order to avoid overpayment payment of claims, populates data into eligibility systems, appropriately communicates results and develops subject matter expertise in one or more workflows or eligibility systems
**Primary Responsibilities:**
+ Develops and expands knowledge of COB Rules, basic Computer skills and business etiquette
+ Performs basic and specialty workflow and administrative tasks with minimal supervision
+ Collaborates with others to identify and solve moderate problems and create procedures that promote efficiency and quality
+ Initiates telephone calls to members, providers and other insurance companies to gather COB data
+ Receives and respond to incoming telephone inquiries
+ Determines primacy using published COB
+ Updates eligibility system/ database with outcome of primacy investigation
+ Documents and communicates outcome of investigation following departmental procedures
+ Meets productivity, quality and timeliness goals
+ Responds to routine or standard requests to meet customer needs
+ Focuses on Customer; exceeds expectations and improves customer experience
+ Makes fact- based decisions; uses sound judgment and applies business knowledge
+ Acts ethically; demonstrates integrity, complies with all laws, regulations and policies
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ 2+ years work experience
+ Good computer skills and intermediate proficiency working in a windows environment
+ Proven excellent written and verbal communications skills
+ Proven solid Customer Service skills
+ Proven solid analytical and communication skills
+ Proven to be a team player; works effectively with others
+ Proven to be self-directed and highly motivated
+ Proven high level of personal and professional ethics
+ Proven ability to work in a production environment
+ Proven ability to meet/exceed productivity, quality and timeliness goals
+ Proven ability to work independently and exercise sound judgment
**Preferred Qualifications:**
+ Bachelor's Degree or equivalent experience
+ 1+ years of US Healthcare and/or COB experience
+ Intermediate proficiency in Microsoft applications (Power Point, Excel, Outlook, Word)
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
**Job category:** Claims
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
Performs routine and specialty COB investigations, determines primacy of other coverage for members who have two or more health policies in order to avoid overpayment payment of claims, populates data into eligibility systems, appropriately communicates results and develops subject matter expertise in one or more workflows or eligibility systems
**Primary Responsibilities:**
+ Develops and expands knowledge of COB Rules, basic Computer skills and business etiquette
+ Performs basic and specialty workflow and administrative tasks with minimal supervision
+ Collaborates with others to identify and solve moderate problems and create procedures that promote efficiency and quality
+ Initiates telephone calls to members, providers and other insurance companies to gather COB data
+ Receives and respond to incoming telephone inquiries
+ Determines primacy using published COB
+ Updates eligibility system/ database with outcome of primacy investigation
+ Documents and communicates outcome of investigation following departmental procedures
+ Meets productivity, quality and timeliness goals
+ Responds to routine or standard requests to meet customer needs
+ Focuses on Customer; exceeds expectations and improves customer experience
+ Makes fact- based decisions; uses sound judgment and applies business knowledge
+ Acts ethically; demonstrates integrity, complies with all laws, regulations and policies
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ 2+ years work experience
+ Good computer skills and intermediate proficiency working in a windows environment
+ Proven excellent written and verbal communications skills
+ Proven solid Customer Service skills
+ Proven solid analytical and communication skills
+ Proven to be a team player; works effectively with others
+ Proven to be self-directed and highly motivated
+ Proven high level of personal and professional ethics
+ Proven ability to work in a production environment
+ Proven ability to meet/exceed productivity, quality and timeliness goals
+ Proven ability to work independently and exercise sound judgment
**Preferred Qualifications:**
+ Bachelor's Degree or equivalent experience
+ 1+ years of US Healthcare and/or COB experience
+ Intermediate proficiency in Microsoft applications (Power Point, Excel, Outlook, Word)
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
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1
Job Description
Job Responsibilities
Actionable
Receivables Management
- Define and review collection strategies for the portfolio managed.
- Monitor and review collections team to achieve set targets
- Achieve the monthly and annual recovery numbers as per targets set.
- Grow the Recovery rate as percentage of portfolio as per target given on a monthly basis.
- Ensure that the agency resources are optimally used wrt the number of visits, contacts, ptp conversion ratio etc.
- Collection Efficiency has to be tracked, monitored and improved consistently over the Baseline targets published on an ongoing basis.
- Ensure the work flow is planned and all the necessary interventions are actioned to achieve the Baseline in order to improve Collection Efficiency.
- To ensure follow up is done as per the laid down process wrt to allocation for Bank Officers.
- To ensure Branch liaising is recorded through trails and capture of correct action code for monitoring and reporting purpose.
- Productivity Management
- Ensure optimum delivery from field calling channel by maximizing recovery through given resources
- Addressing legal requirements through the local legal resource in liaison with the Manager Legal Support.
- Hold frequent review sessions/ define review mechanism to ensure maximum data churn and ptp conversion.
- Ensure field due coverage/ follow up of the portfolio allocated within stipulated time lines allotted to teams.
- Account level review of cases tagged as “NC”, dispute, expired etc.
- Ensure “code of conduct”/ regulatory norms is duly followed by field channels.
- Innovate tracing mechanism for effective conversion of no contacts into contacts and subsequently payments
- Conduct field visits/ surprise visits on collectors for cases tagged as dispute, skip and high balance accounts where are marked as refuse to pay
- To ensure optimum and effective usage of new technology like Dialers for increased productivity and efficiency in line with the contact center industry
- Vendor Management
- All Banks process to be adhered to in totality in Unit performance
- Relationship management with the pickup/ referral vendors
- Ensure 100% compliance of the vendor to laid down process of DRA certification/ Police verification etc.
- Review all the receipts reported lost, cancelled and discrepant and take appropriate action against any particular field collector basis repeated lapses.
- Ensure all the field collectors deployed on the portfolio have valid id cards. Id cards/ receipt books are allocated only to resources deployed on the portfolio to ensure to misuse.
- Ensure compliance from the vendors on laid down processes eg Cash TAT etc.
- Ensure 100 % call recordings on the allocated portfolio.
- Highlight instances where the same has not been adhered to the Bucket Manager/ Centre Manager
- Negotiation and People Management
- Facilitate and monitor recruitments with a clear objective of future requirements and timely communication of the same to the vendor to prevent shortfall of field resources
- Design review mechanism along with agency supervisor to ensure adequate portfolio churn and set productivity bench marks.
- Improve collection efficiency and maximize recoveries.
- Motivate the team in order to meet unit targets.
- Report instances of misconduct within the team and ensure that the team is aware of the expected integrity levels which need to be maintained
- Set accountability and productivity bench marks and hold frequent feedback/ review to keep the team motivated towards achievement of overall objective
- Ensure that each staff handles accounts as per the budgeted ACR
- Process Management
- Ensure Agency performance is tracked and documented with the help of report cards and performance related/ process related memo’s are initiated on account of any lapse discovered during the functioning of the team
- Ensure there are no commitments given to customers which are not in lines with the process norms laid down by the Bank
- Track instances of false commitments given by callers and report the same to Bucket manager if the same re- occurs
- Cash deposit process including monitoring TAT taken by pick up agencies to deposit money collected.
- Manage escalations and ensure resolution of all cases.
- Ensure trainings/ refresher trainings for tele calling team members at regular intervals to enhance negotiation skills thus improving collection efficiencies
- Ensure separate review of cases which is allocated to the same field resource for more than 6 months to ascertain there is no false commitment/ cash misappropriation on this account
- Educate customers and encourage them to use digital medium for remitting payments.
- Track, closely monitor and drive the teams to increase contribution of digital payments.
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2
Job Description
**Role Title** **: Manager, Recovery Agency Attorney Support, Level - 9**
**COMPANY OVERVIEW** : Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
+ We have recently been ranked #2 among India's Best Companies to Work for by Great Place to Work. We were among the Top 50 India's Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
+ We best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
+ We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.
**ORGANIZATIONAL OVERVIEW** : The Recovery Agency and Attorney organization enables effective third-party recovery operations by overseeing supplier communications, workflows, and supporting tools and platforms. The team provides operational monitoring, reporting and analysis, and technical process support to suppliers to ensure work is completed in an accurate and timely manner.
**ROLE SUMMARY/PURPOSE :**
The Recovery **Agency and Attorney Support** Manager, you will be responsible for monitoring processes, including but not limited to the areas of supplier communications, supplier workflows, SharePoint (SP), Power Platform, and Debt Manager support. Additionally, the individual will provide reporting analysis and support suppliers in technical process related questions. This position will also perform a variety of duties such as implementing new processes, ensuring that existing processes are performing to expectations, meeting SLA's, and supporting Recovery Leadership to business goals.
**KEY RESPONSIBILITIES :**
**Act as Owners:** Lead a project that directly connects with Suppliers and Internal Stakeholders customers every day, impacting our business' operational success and growth.
+ Monitor compliance with external site access request (i.e. requestor utilizing personal email address and business group emails, etc.).
+ Complete JIRA ticket tracking. Provide on-going JIRA ticket/Power Platform support, and direction to internal/external SharePoint and Power Platform users.
**Relate and Inspire:** Cultivate an environment across teams to build strong partnership and have a strong sense of one SYF team
+ Ensure appropriate risk for the business - certifying site users and suppliers are familiar with, and understands the importance of following operating instructions, including compliance requirements
**Directly partner with Suppliers to :**
+ Communicate clearly SYF process expectations, developing action plans relative to identified process deficiencies.
+ Support suppliers in addressing controls end to end, conducting root cause analysis and defect closure with suppliers including compliance requirements
+ Serve as suppliers' initial point of contact with respect to projects, SharePoint access, Power Platform workflows and End user testing, technical inquires.
+ Project management - initiating, planning, and executing on key business initiatives
+ Communicate process results, issues, risks, opportunities, and trends effectively and in a timely manner, to managers/leadership team.
**REQUIRED SKILLS/KNOWLEDGE:**
+ Ability to work cross-functionally with our internal and external resources to develop project deliverables
+ Including **hands-on Power Apps development** with validated examples of prior builds/solutions
+ Excel skills, including VLOOKUP/XLOOKUP, complex formulas, creating and maintaining pivot tables, and the ability to analyze and interpret data to inform decisions.
+ SharePoint administration duties
+ Hands on experience in Project Management execution, able to handle & Lead multiple projects concurrently
**DESIRED SKILLS/KNOWLEDGE :**
+ Minimum of 2 years' experience managing relationships
+ Ability to lead and manage projects to completion, especially managing multiple projects simultaneously - tell us about a project you're most proud.
+ Excellent organization, prioritization, time management skills - tell us your secret for staying on top of things.
+ Proven track record of using sound judgment, decision making and problem solving - we want to hear about how you make decisions and how you solved a complex problem.
+ Ability to work with all levels across the business including senior leaders internally and with customers (or clients) - we are a family at Synchrony and all our voices matter, tell us how you influence others.
**ELIGIBILITY CRITERIA :**
+ Bachelor's Degree with 2+ years in Tech Ops experience , Operations Analyst or Call Quality, Training experience or in lieu of degree 4 years of work experience in Tech Ops experience , Operations Analyst or Call Quality, Training experience
**Work Timing:** 8 AM to 5 PM EST
This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time - 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)
We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs-Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.
Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.
**FOR INTERNAL APPLICANTS:**
+ Understand the criteria or mandatory skills required for the role before applying
+ Inform your manager and HRM before applying for any role on Workday
+ Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
+ Must not be any corrective action plan (First Formal/Final Formal, LPP)
+ L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible.
+ L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.
+ L4+ Employees can apply for this role.
**Level / Grade : 9**
Job Family Group:
Collections
**COMPANY OVERVIEW** : Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
+ We have recently been ranked #2 among India's Best Companies to Work for by Great Place to Work. We were among the Top 50 India's Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
+ We best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
+ We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.
**ORGANIZATIONAL OVERVIEW** : The Recovery Agency and Attorney organization enables effective third-party recovery operations by overseeing supplier communications, workflows, and supporting tools and platforms. The team provides operational monitoring, reporting and analysis, and technical process support to suppliers to ensure work is completed in an accurate and timely manner.
**ROLE SUMMARY/PURPOSE :**
The Recovery **Agency and Attorney Support** Manager, you will be responsible for monitoring processes, including but not limited to the areas of supplier communications, supplier workflows, SharePoint (SP), Power Platform, and Debt Manager support. Additionally, the individual will provide reporting analysis and support suppliers in technical process related questions. This position will also perform a variety of duties such as implementing new processes, ensuring that existing processes are performing to expectations, meeting SLA's, and supporting Recovery Leadership to business goals.
**KEY RESPONSIBILITIES :**
**Act as Owners:** Lead a project that directly connects with Suppliers and Internal Stakeholders customers every day, impacting our business' operational success and growth.
+ Monitor compliance with external site access request (i.e. requestor utilizing personal email address and business group emails, etc.).
+ Complete JIRA ticket tracking. Provide on-going JIRA ticket/Power Platform support, and direction to internal/external SharePoint and Power Platform users.
**Relate and Inspire:** Cultivate an environment across teams to build strong partnership and have a strong sense of one SYF team
+ Ensure appropriate risk for the business - certifying site users and suppliers are familiar with, and understands the importance of following operating instructions, including compliance requirements
**Directly partner with Suppliers to :**
+ Communicate clearly SYF process expectations, developing action plans relative to identified process deficiencies.
+ Support suppliers in addressing controls end to end, conducting root cause analysis and defect closure with suppliers including compliance requirements
+ Serve as suppliers' initial point of contact with respect to projects, SharePoint access, Power Platform workflows and End user testing, technical inquires.
+ Project management - initiating, planning, and executing on key business initiatives
+ Communicate process results, issues, risks, opportunities, and trends effectively and in a timely manner, to managers/leadership team.
**REQUIRED SKILLS/KNOWLEDGE:**
+ Ability to work cross-functionally with our internal and external resources to develop project deliverables
+ Including **hands-on Power Apps development** with validated examples of prior builds/solutions
+ Excel skills, including VLOOKUP/XLOOKUP, complex formulas, creating and maintaining pivot tables, and the ability to analyze and interpret data to inform decisions.
+ SharePoint administration duties
+ Hands on experience in Project Management execution, able to handle & Lead multiple projects concurrently
**DESIRED SKILLS/KNOWLEDGE :**
+ Minimum of 2 years' experience managing relationships
+ Ability to lead and manage projects to completion, especially managing multiple projects simultaneously - tell us about a project you're most proud.
+ Excellent organization, prioritization, time management skills - tell us your secret for staying on top of things.
+ Proven track record of using sound judgment, decision making and problem solving - we want to hear about how you make decisions and how you solved a complex problem.
+ Ability to work with all levels across the business including senior leaders internally and with customers (or clients) - we are a family at Synchrony and all our voices matter, tell us how you influence others.
**ELIGIBILITY CRITERIA :**
+ Bachelor's Degree with 2+ years in Tech Ops experience , Operations Analyst or Call Quality, Training experience or in lieu of degree 4 years of work experience in Tech Ops experience , Operations Analyst or Call Quality, Training experience
**Work Timing:** 8 AM to 5 PM EST
This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time - 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)
We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs-Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.
Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.
**FOR INTERNAL APPLICANTS:**
+ Understand the criteria or mandatory skills required for the role before applying
+ Inform your manager and HRM before applying for any role on Workday
+ Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
+ Must not be any corrective action plan (First Formal/Final Formal, LPP)
+ L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible.
+ L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.
+ L4+ Employees can apply for this role.
**Level / Grade : 9**
Job Family Group:
Collections
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3
NAM Collections & Recovery - Credit Bureau Dispute AVP
Chennai
Citigroup
Posted 5 days ago
Job Viewed
Job Description
The Operations Credit Bureau Dispute Unit Analyst is a senior position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
**Responsibilities:**
+ Experience in Collections OR Recovery (NAM or US) AND Credit - Bureau/score, US working hours, Affidavit filing, settlement, Notice on nonpayment.
+ Monitor the team's quality and efficiency of end results and manage all training and development needs of assigned personnel
+ Manage occasionally complex and varied issues with significant departmental impact
+ Apply in-depth knowledge of how areas integrate within the sub function as well as coordinate and contribute to the goals of the entire function
+ Provide evaluative judgment based on analysis of information in complicated and unique situations
+ Ensure essential procedures are followed and contribute to the defining standards
+ Has the ability to operate with a limited level of direct supervision.
+ Can exercise independence of judgement and autonomy.
+ Acts as SME to senior stakeholders and /or other team members.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
**Qualifications:**
+ 12 to 18 years of experience with background in Operations - added advantage - US Collections Operations experience.
+ Extensive knowledge of the US Banking / collections / Bankruptcy/ Credit Dispute Ops/ Credit Bureau/ Fraud Process/ Card Ops/ Shared Services/Back Office Collections/ Chargeback.
+ Leadership skill with a specific focus on transformation initiatives, with an eye for detail in risk and control
+ Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
+ Proven organization and time management skills
+ Consistently demonstrates clear and concise written and verbal communication skills
+ Will closely work in US customers in NAM hours.
**Education:**
+ Bachelor's degree/University degree or equivalent experience
+ Master's degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
---
**Job Family Group:**
Operations - Core
---
**Job Family:**
Operations Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
**Responsibilities:**
+ Experience in Collections OR Recovery (NAM or US) AND Credit - Bureau/score, US working hours, Affidavit filing, settlement, Notice on nonpayment.
+ Monitor the team's quality and efficiency of end results and manage all training and development needs of assigned personnel
+ Manage occasionally complex and varied issues with significant departmental impact
+ Apply in-depth knowledge of how areas integrate within the sub function as well as coordinate and contribute to the goals of the entire function
+ Provide evaluative judgment based on analysis of information in complicated and unique situations
+ Ensure essential procedures are followed and contribute to the defining standards
+ Has the ability to operate with a limited level of direct supervision.
+ Can exercise independence of judgement and autonomy.
+ Acts as SME to senior stakeholders and /or other team members.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
**Qualifications:**
+ 12 to 18 years of experience with background in Operations - added advantage - US Collections Operations experience.
+ Extensive knowledge of the US Banking / collections / Bankruptcy/ Credit Dispute Ops/ Credit Bureau/ Fraud Process/ Card Ops/ Shared Services/Back Office Collections/ Chargeback.
+ Leadership skill with a specific focus on transformation initiatives, with an eye for detail in risk and control
+ Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
+ Proven organization and time management skills
+ Consistently demonstrates clear and concise written and verbal communication skills
+ Will closely work in US customers in NAM hours.
**Education:**
+ Bachelor's degree/University degree or equivalent experience
+ Master's degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
---
**Job Family Group:**
Operations - Core
---
**Job Family:**
Operations Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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4
Senior Product Manager - SaaS Applications Protection & Cyber Recovery
Bangalore
Commvault
Posted 5 days ago
Job Viewed
Job Description
**Recruitment Fraud Alert**
We've learned that scammers are impersonating Commvault team members-including HR and leadership-via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.
**What to know:**
+ Commvault does _not_ conduct interviews by email or text.
+ We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.
If you suspect a recruiting scam, please contact us at
**About Commvault**
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
**Senior Product manager- SaaS Applications Protection & Cyber Recovery**
**The Opportunity**
We are seeking an experienced Senior Product Manager to help lead our SaaS Applications Protection and Recovery portfolio at Bangalore and Hyderabad locations. This role will drive strategy, roadmap, and execution for protection and cyber resilience solutions across enterprise SaaS platforms including Salesforce, Microsoft Dynamics 365, DevOps platforms, Slack, Microsoft 365 collaboration ecosystems, and emerging communication and productivity applications. The ideal candidate combines deep expertise in SaaS data protection, disaster recovery, cyber recovery, and resilience with strong product management, go-to-market, and customer engagement skills.
**What you'll do.**
+ Define and execute the product vision, strategy, and roadmap for SaaS applications protection, cyber recovery, and resilience offerings across public, private, and hybrid cloud environments
+ Own the portfolio strategy for protection and recovery of SaaS applications covering:
+ Salesforce (SFDC)
+ Microsoft Dynamics 365
+ DevOps platforms (GitHub, GitLab, Azure DevOps, Jira, Confluence, etc.)
+ Other opportunities may also include collaboration and communication platforms such as Slack, Microsoft Teams, and other modern SaaS applications
+ Drive innovation in cyber resilience capabilities across SaaS applications including:
+ Cyber recovery
+ Disaster recovery
+ Ransomware resilience
+ Compliance and governance across SaaS environments
+ Partner with engineering and architecture teams to define scalable, cloud-native SaaS protection services and recovery workflows
+ Collaborate closely with UX/UI teams to deliver intuitive and modern user experiences for both enterprise and SaaS-delivered solutions
+ Identify emerging market trends, customer pain points, and competitive dynamics in SaaS data protection, cyber resilience, AI-driven operations, and cloud recovery
+ Build compelling business cases and investment strategies to prioritize roadmap initiatives and accelerate growth opportunities
+ Work directly with enterprise customers, strategic partners, analysts, and field organizations to validate product direction and market positioning
+ Define product requirements, success metrics, and GTM strategies for new capabilities and releases
+ Develop compelling messaging, positioning, demos, collateral, and thought leadership content for internal and external stakeholders
+ Partner with sales, alliances, customer success, and marketing teams to enable successful product adoption and revenue growth
+ Influence cross-functional stakeholders across engineering, support, field sales, and executive leadership to align execution with strategic priorities
+ Ensure global compliance, security, and regional regulatory considerations are incorporated into the product portfolio
+ Represent Commvault as a thought leader in SaaS cyber resilience, recovery, and modern data protection strategies
**Who you are.**
+ Bachelor's degree required.
+ 7+ years of product management experience delivering enterprise software, SaaS, cybersecurity, cloud, backup/recovery, or cyber resilience solutions
+ Proven experience managing products related to:
+ SaaS applications and Enterprise SaaS ecosystems
+ Backup and recovery, Disaster recovery, Cyber recovery, Cloud resilience.
+ Strong understanding of enterprise SaaS platforms such as Salesforce, Dynamics 365, Slack, Microsoft 365, and DevOps ecosystems
+ Demonstrated success defining and executing product roadmaps from concept through GA and GTM execution
+ Strong understanding of cloud-native architectures, APIs, SaaS application ecosystems, and multi-cloud environments .
+ Experience in backup/recovery, cybersecurity, SaaS infrastructure, or enterprise data management industries
+ Familiarity with Hyperscaler ecosystems including Microsoft Azure, AWS, and Google Cloud.
+ Experience working with enterprise customers in regulated industries .
+ Background in AI/ML-driven operations, observability, or security analytics is a plus .
+ Prior experience launching SaaS-delivered products and subscription services.
+ Experience with cyber resilience concepts including ransomware recovery, immutable storage, air-gapped recovery, clean-room recovery, and security compliance.
+ Security and SaaS experience strongly preferred.
**You'll love working here because:**
+ Employee stock purchase plan (ESPP)
+ Continuous professional development, product training, and career pathing
+ Annual health check-ups, Car lease Program, and Tuition Reimbursement
+ An inclusive company culture, an opportunity to join our Community Guilds
+ Personal accident cover and Term life cover
Ready to #makeyourmark at Commvault? Apply now!
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Commvault's goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email For any inquiries not related to an accommodation please reach out to .
Commvault's Privacy Policy (
We've learned that scammers are impersonating Commvault team members-including HR and leadership-via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.
**What to know:**
+ Commvault does _not_ conduct interviews by email or text.
+ We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.
If you suspect a recruiting scam, please contact us at
**About Commvault**
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
**Senior Product manager- SaaS Applications Protection & Cyber Recovery**
**The Opportunity**
We are seeking an experienced Senior Product Manager to help lead our SaaS Applications Protection and Recovery portfolio at Bangalore and Hyderabad locations. This role will drive strategy, roadmap, and execution for protection and cyber resilience solutions across enterprise SaaS platforms including Salesforce, Microsoft Dynamics 365, DevOps platforms, Slack, Microsoft 365 collaboration ecosystems, and emerging communication and productivity applications. The ideal candidate combines deep expertise in SaaS data protection, disaster recovery, cyber recovery, and resilience with strong product management, go-to-market, and customer engagement skills.
**What you'll do.**
+ Define and execute the product vision, strategy, and roadmap for SaaS applications protection, cyber recovery, and resilience offerings across public, private, and hybrid cloud environments
+ Own the portfolio strategy for protection and recovery of SaaS applications covering:
+ Salesforce (SFDC)
+ Microsoft Dynamics 365
+ DevOps platforms (GitHub, GitLab, Azure DevOps, Jira, Confluence, etc.)
+ Other opportunities may also include collaboration and communication platforms such as Slack, Microsoft Teams, and other modern SaaS applications
+ Drive innovation in cyber resilience capabilities across SaaS applications including:
+ Cyber recovery
+ Disaster recovery
+ Ransomware resilience
+ Compliance and governance across SaaS environments
+ Partner with engineering and architecture teams to define scalable, cloud-native SaaS protection services and recovery workflows
+ Collaborate closely with UX/UI teams to deliver intuitive and modern user experiences for both enterprise and SaaS-delivered solutions
+ Identify emerging market trends, customer pain points, and competitive dynamics in SaaS data protection, cyber resilience, AI-driven operations, and cloud recovery
+ Build compelling business cases and investment strategies to prioritize roadmap initiatives and accelerate growth opportunities
+ Work directly with enterprise customers, strategic partners, analysts, and field organizations to validate product direction and market positioning
+ Define product requirements, success metrics, and GTM strategies for new capabilities and releases
+ Develop compelling messaging, positioning, demos, collateral, and thought leadership content for internal and external stakeholders
+ Partner with sales, alliances, customer success, and marketing teams to enable successful product adoption and revenue growth
+ Influence cross-functional stakeholders across engineering, support, field sales, and executive leadership to align execution with strategic priorities
+ Ensure global compliance, security, and regional regulatory considerations are incorporated into the product portfolio
+ Represent Commvault as a thought leader in SaaS cyber resilience, recovery, and modern data protection strategies
**Who you are.**
+ Bachelor's degree required.
+ 7+ years of product management experience delivering enterprise software, SaaS, cybersecurity, cloud, backup/recovery, or cyber resilience solutions
+ Proven experience managing products related to:
+ SaaS applications and Enterprise SaaS ecosystems
+ Backup and recovery, Disaster recovery, Cyber recovery, Cloud resilience.
+ Strong understanding of enterprise SaaS platforms such as Salesforce, Dynamics 365, Slack, Microsoft 365, and DevOps ecosystems
+ Demonstrated success defining and executing product roadmaps from concept through GA and GTM execution
+ Strong understanding of cloud-native architectures, APIs, SaaS application ecosystems, and multi-cloud environments .
+ Experience in backup/recovery, cybersecurity, SaaS infrastructure, or enterprise data management industries
+ Familiarity with Hyperscaler ecosystems including Microsoft Azure, AWS, and Google Cloud.
+ Experience working with enterprise customers in regulated industries .
+ Background in AI/ML-driven operations, observability, or security analytics is a plus .
+ Prior experience launching SaaS-delivered products and subscription services.
+ Experience with cyber resilience concepts including ransomware recovery, immutable storage, air-gapped recovery, clean-room recovery, and security compliance.
+ Security and SaaS experience strongly preferred.
**You'll love working here because:**
+ Employee stock purchase plan (ESPP)
+ Continuous professional development, product training, and career pathing
+ Annual health check-ups, Car lease Program, and Tuition Reimbursement
+ An inclusive company culture, an opportunity to join our Community Guilds
+ Personal accident cover and Term life cover
Ready to #makeyourmark at Commvault? Apply now!
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Commvault's goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email For any inquiries not related to an accommodation please reach out to .
Commvault's Privacy Policy (
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5
Job Description
About the Role Our client, a leading treatment center providing comprehensive care for individuals struggling with addiction, is seeking a compassionate and experienced Addiction Recovery Counselor to join their team in Dehradun, Uttarakhand . This role involves providing therapeutic counseling and support to clients at various stages of recovery. You will utilize evidence-based practices to help individuals address substance use disorders, develop coping mechanisms, and build a foundation for long-term sobriety. This is a challenging yet incredibly rewarding opportunity to guide individuals towards healing and positive life changes within a supportive clinical environment in Dehradun . Our organization is dedicated to offering hope and a path to recovery through personalized care and professional expertise. Key Responsibilities
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- Develop and implement personalized treatment plans based on client needs and recovery goals.
- Educate clients on addiction, recovery processes, and relapse prevention strategies.
- Provide crisis intervention and support to clients experiencing withdrawal or emotional distress.
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- Collaborate with medical staff, case managers, and other healthcare professionals to ensure integrated care.
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- Conduct assessments to determine appropriate levels of care and treatment interventions.
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- Master's degree in Psychology, Counseling, Social Work, or a related field.
- Relevant certification or licensure as an Addiction Counselor (e.g., CADC, MAC) is highly desirable.
- Minimum of 3 years of experience providing counseling services for addiction and substance use disorders.
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- Proficiency in maintaining accurate and confidential client records.
- Commitment to ethical practice and patient confidentiality.
- Resilience and ability to manage challenging client situations with professionalism.
- Competitive salary package and opportunities for advancement.
- Comprehensive health insurance and medical benefits.
- Supportive and collaborative work environment focused on patient well-being.
- Opportunities for specialized training in addiction counseling and therapeutic techniques.
- Generous paid time off and holiday allowances.
- Employee assistance program for personal and professional support.
- Contribution to a reputable organization dedicated to recovery.
- Opportunities for professional growth and skill development.
- Retirement savings plan options.
- Team-building activities and ongoing professional development sessions.
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Job Description
About the Role WhatJobs Direct is seeking a compassionate and experienced Addiction Recovery Coach for our Lucknow, Uttar Pradesh team. This role is dedicated to supporting individuals in their journey toward sustained recovery from substance use disorders. You will provide one-on-one coaching, develop personalized recovery plans, and connect clients with essential resources and support systems. This hybrid role requires a blend of in-person client interaction within Lucknow and remote administrative and follow-up tasks. If you have a strong understanding of addiction and recovery processes and a desire to empower individuals, this is a fulfilling opportunity within the Community & Social Care sector. Key Responsibilities
- Provide individualized recovery coaching and support to clients.
- Develop personalized recovery action plans tailored to client goals.
- Assist clients in identifying triggers and developing coping strategies.
- Facilitate connections to treatment centers, support groups, and community resources.
- Conduct regular check-ins via phone, video calls, and in-person meetings.
- Monitor client progress and provide encouragement and accountability.
- Educate clients and their families on addiction and recovery principles.
- Maintain accurate and confidential client records.
- Collaborate with treatment providers and other stakeholders.
- Advocate for client needs within healthcare and social service systems.
- Organize and facilitate peer support meetings or groups.
- Stay current with best practices in addiction recovery and coaching.
- Certification as an Addiction Recovery Coach or equivalent professional certification.
- Minimum of 3 years of experience in addiction counseling, recovery support, or coaching.
- In-depth knowledge of addiction, recovery principles, and therapeutic approaches.
- Excellent interpersonal, communication, and active listening skills.
- Empathy, patience, and a non-judgmental attitude.
- Experience with case management and client record-keeping.
- Ability to build rapport and trust with individuals facing addiction challenges.
- Knowledge of local resources and support networks in Lucknow .
- Proficiency in using standard office software and communication tools.
- Ability to work independently and as part of a multidisciplinary team.
- Fluency in English and Hindi is essential.
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7
Mine Metallurgist - Beneficiation and Recovery
682001 Kochi / Remote
Placements24
Posted 5 days ago
Job Viewed
Job Description
About the Role
Our client, a dynamic force in the non-ferrous metals sector, is looking for a skilled Mine Metallurgist to join their innovative team in Kochi, Kerala . This position is integral to optimizing the beneficiation and recovery processes of extracted minerals, ensuring maximum yield and product quality. You will be responsible for conducting metallurgical testing, process development, troubleshooting, and implementing improvements to enhance operational efficiency and cost-effectiveness. The role involves a blend of laboratory work, on-site process analysis, and data interpretation, requiring a keen scientific mind and practical application skills. This is an exciting opportunity to contribute to cutting-edge metallurgical practices within the mining industry .
Key Responsibilities- Develop, optimize, and troubleshoot metallurgical processes for mineral concentration and extraction.
- Conduct laboratory and pilot-scale test work to evaluate ore characteristics and process performance.
- Analyze metallurgical data to identify areas for improvement in recovery, grade, and throughput.
- Develop process flow sheets and mass/water balance calculations.
- Prepare detailed metallurgical reports, including findings, recommendations, and implementation plans.
- Collaborate with mine operations, engineering, and quality control teams to ensure seamless process integration.
- Stay updated on new metallurgical technologies and techniques relevant to the mining sector .
- Ensure compliance with environmental regulations and safety protocols related to chemical handling and waste management.
- Provide technical support and guidance to plant operators and junior metallurgists.
- Bachelor's or Master's degree in Metallurgy, Chemical Engineering, or a related field.
- Minimum of 5 years of hands-on experience in mineral processing and metallurgy, preferably in a relevant commodity.
- Proficiency in laboratory analysis, mineral processing equipment, and metallurgical accounting.
- Strong understanding of physical and chemical separation techniques (e.g., flotation, gravity separation, leaching).
- Experience with metallurgical simulation software is advantageous.
- Excellent analytical, problem-solving, and data interpretation skills.
- Effective communication and teamwork abilities.
- Willingness to work a hybrid schedule, with regular site visits to operations near Kochi, Kerala .
- Knowledge of statistical process control (SPC) methods.
- Commitment to safety and environmental best practices.
Our client offers a competitive remuneration package, including salary, bonuses, and comprehensive health benefits. This hybrid role provides a good work-life balance. Opportunities for professional growth, further education, and attending industry conferences are provided. You will be part of a forward-thinking company dedicated to sustainable mining practices. The role is based in the scenic region of Kochi, Kerala .
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8
Production Chemist - Enhanced Oil Recovery
570001 Devaraja Mohalla / Remote
Placements24
Posted 5 days ago
Job Viewed
Job Description
About the Role Our client, a significant player in the upstream oil and gas sector, is seeking a proactive and knowledgeable Production Chemist to enhance their operations based in Mysuru, Karnataka . This role is essential for optimizing production processes and maximizing hydrocarbon recovery through the application of chemical technologies, particularly in enhanced oil recovery (EOR) techniques. You will be responsible for analyzing production fluids, developing chemical treatment programs, and monitoring their effectiveness in the field. The ideal candidate will possess a strong background in chemistry with a specific focus on oilfield applications, including scale inhibition, corrosion control, and EOR methods. This is a great opportunity to apply your chemical expertise to challenging field operations and contribute to improving asset performance. Key Responsibilities
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- Collaborate with production engineers, reservoir engineers, and operations teams to integrate chemical solutions into field development plans.
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- Prepare technical reports and present findings and recommendations to management and field personnel.
- Stay updated on new chemical technologies and industry best practices in production chemistry and EOR.
- Ensure compliance with environmental regulations related to chemical usage and disposal.
- Bachelor's or Master's degree in Chemistry, Chemical Engineering, or a related field.
- Minimum of 5 years of experience in production chemistry within the oil and gas industry.
- Strong understanding of oilfield scale, corrosion, and emulsion phenomena.
- Experience with various EOR methods, particularly chemical EOR.
- Proficiency in analytical techniques relevant to oilfield fluid analysis.
- Familiarity with laboratory equipment and quality control procedures.
- Excellent problem-solving, analytical, and decision-making skills.
- Effective communication and interpersonal skills, with the ability to work well in a team.
- Willingness to travel to field locations as needed for monitoring and troubleshooting.
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9