4,773 Regional Support jobs in India

About the Company

SRSG is a leading provider of IT & Mobility, broadcast, media, and AV solutions, catering to corporate/enterprise, television channels, production houses, government agencies, and educational institutions. With expertise in system integration, equipment supply, and managed services, SRSG partners with global technology leaders to deliver end-to-end solutions across content creation, post-production, and digital media workflows. Known for its strong customer support and innovative implementations, SRSG plays a key role in modernizing India's media and broadcast landscape.

About the Role

The Regional Manager is expected to assist the working of Sr. Manager and to looks after as a responsible person of the respective region business & team. His activities should pertain to maintains customer satisfaction by providing problem--‐solving resources & managing his team.

Responsibilities

• Candidate must be highly disciplined with self--‐motivated positive energy and should take care of company regional business & team to the expected level.
• Should be exposed to superior technical skills with accomplishments.
• Should be able to generate expected regional support revenue and ensuring customer receivables.
• Demonstrate competence in handling team building activities and motivating the teams to give quality performance.
• Should have good networking capabilities and be willing to travel throughout their specified region, when required.
• Accomplishes customer service, human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining team; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer--‐service standards; resolving problems; identifying customer service trends; determining system improvements; implementing change.
• Meets customer service financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective actions.
• Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
• Improves customer service quality results by studying, evaluating, and re--‐designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
• Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Manage a team of Service In charge, Presale Engineer, Service Engineer & Service co-‐‐ coordinator.

Required Skills

• Customer Service
• Process Improvement
• Decision Making
• Managing Processes
• Staffing
• Planning
• Tracking Regional Expenses
• Developing Standards
• Revenue Generation
• Emphasizing Excellence

About the Company

SRSG is a leading provider of IT & Mobility, broadcast, media, and AV solutions, catering to corporate/enterprise, television channels, production houses, government agencies, and educational institutions. With expertise in system integration, equipment supply, and managed services, SRSG partners with global technology leaders to deliver end-to-end solutions across content creation, post-production, and digital media workflows. Known for its strong customer support and innovative implementations, SRSG plays a key role in modernizing India's media and broadcast landscape.

About the Role

The Regional Manager is expected to assist the working of Sr. Manager and to looks after as a responsible person of the respective region business & team. His activities should pertain to maintains customer satisfaction by providing problem--‐solving resources & managing his team.

Responsibilities

• Candidate must be highly disciplined with self--‐motivated positive energy and should take care of company regional business & team to the expected level.
• Should be exposed to superior technical skills with accomplishments.
• Should be able to generate expected regional support revenue and ensuring customer receivables.
• Demonstrate competence in handling team building activities and motivating the teams to give quality performance.
• Should have good networking capabilities and be willing to travel throughout their specified region, when required.
• Accomplishes customer service, human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining team; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer--‐service standards; resolving problems; identifying customer service trends; determining system improvements; implementing change.
• Meets customer service financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective actions.
• Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
• Improves customer service quality results by studying, evaluating, and re--‐designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
• Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Manage a team of Service In charge, Presale Engineer, Service Engineer & Service co-‐‐ coordinator.

Required Skills

• Customer Service
• Process Improvement
• Decision Making
• Managing Processes
• Staffing
• Planning
• Tracking Regional Expenses
• Developing Standards
• Revenue Generation
• Emphasizing Excellence

Some careers open more doors than others

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

In ternational Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

Principal Responsibilities

The role incumbent will provide support to CEP/Premier/Mortgages sales teams in tracking portfolio, lead management & BAU activities. S(he) will also support on resolving queries /complaints and liaise with the central teams to ensure resolution.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Some careers open more doors than others

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

In ternational Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

Principal Responsibilities

The role incumbent will provide support to CEP/Premier/Mortgages sales teams in tracking portfolio, lead management & BAU activities. S(he) will also support on resolving queries /complaints and liaise with the central teams to ensure resolution.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Job Responsibilities:

1.Handling Business enquiries over the phone and emails for potential businesses and create an effective pipeline

2.Maintain existing client relationships by providing on-going consultation

3.Get maximum sales keeping a conversation of 15%

4.Meeting team and individual targets on monthly and yearly basis

5.Regular follow-ups to be done via calls and emails

6.Maintaining the TATs as per company standards and sending quotations to the guest

7.To provide excellent Customer service

8. Maintain existing client relationships by providing on-going consultation

9. Get maximum sales keeping a conversation of 15%

10. Meeting team and individual targets on monthly and yearly basis

11.Regular follow-ups to be done via calls and emails

12. Maintaining the TATs as per company standards and sending quotations to the guest

13. To provide excellent Customer service

14.Familiar with the geographic knowledge about Asia pacific and Middle East regions

15.To study and understand the products available on our website

16.To study the backend of our website and run the available tools

17.To do the Operations process- Booking confirmation, Payment follow-ups, Confirmation & Check-in instructions to the guest, After check-in assistance, etc. 

Requirements and Qualifications:

1. Good communication skills/ Command over English

2. Negotiation & Influencing

3. Team player

4. Decision making & management skills

5. Self-motivated

6. Open to work in rotational shifts and Flexible to put-in extra efforts

7. Preference is for candidates having Reservations experience from a Luxury hotel brand or who have previously worked for/in Dubai region

8. Must have sales skills, Confident to take calls, Neutral accent will be good, Presentable for video calls (if required), etc

9. Graduate/Hotel Mangement preference

10. 3 to 4 years of experience 

11. Flexibility to work till 19:30 PM 

Working days: Monday to Friday + 2 Saturdays as per roster (Sundays working as per roster)

Work Type: Full time - Work from Office

Shift Start Time - 9:00 AM to 11:00 AM

Shift End Time - 7:30 PM

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.

GENERAL DUTIES & RESPONSIBILITIES

• Providing assistance on Windows Power Shell, complete Ubuntu OS {SMB, setting up Network Printer/Scanner, Data Recovery, User level permissions & Linux Commands, Local Lan Setup (Punching IO, Crimping Cat6 Cables along with Wall Mounted Rack fitting & Dressing, Updating knowledge on Tech-News daily, R&D for any New Issues/Problems.
• Knowledge of Windows, Ubuntu and Chrome OS is a must.
• Troubleshooting problems related to PC, Printers/Scanner, Local Area Network, Mail Configuration, Data Migration etc.
• To work on adhoc projects as per the business requirements such as Ubuntu server, central server, OS updates etc.
• Acts as a focal point for all IT related needs & queries for the branches.
• Good knowledge of video conferencing, Hangout meet, google drive etc.
• To resolve the queries as and when required by providing assistance as per defined SLAs
• Service level agreement, vendor management, incident management, problem management and asset management.
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
• Shall be flexible to report / work and handle multiple offices in Bangalore and his region.

KEY DELIVERABLES

• Shall be able to work on adhoc projects as per the business requirements independently.
• Resolving queries by providing quick assistance.
• Ability to do root cause analysis and propose solutions from their knowledge and Internet

CORE COMPETENCIES

• Problem Solver
• Ability to do root cause analysis and propose solutions
• Problem solving
• Accountable and responsible
• Flexible

Requirements

EDUCATIONAL / OTHER REQUIREMENTS

• Graduate
• Work Experience: Minimum 1 years required.
• Knowledge of Google Suite is required.

Benefits

• Attractive Base Salary
• Annual Performance Based Bonus
• Group Mediclaim Insurance Policy
• Travel Reimbursement
• Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Company Overview

TeachEdison is an innovative Education Technology company dedicated to developing high performance software solutions for educators. Our flagship product, EdisonOS, is a comprehensive operating system designed for the knowledge commerce industry. With a dynamic team of 11-50 employees, TeachEdison aims to enhance the educational experience through cutting-edge technology. Headquartered in Bangalore, we are committed to driving success in the software development industry.

Job Overview

We are seeking a dedicated Junior Customer Support professional to join our team in Coimbatore. The role requires 1 to 3 years of relevant work experience in customer support and is a full-time position. As a Junior Customer Support representative, you will be the first point of contact for our clients, ensuring they receive exceptional service and support for our products.

Qualifications and Skills

• Excellent verbal and written communication skills, adaptable to different customer situations.
• Active Listening (Mandatory skill) to effectively understand customer needs and issues.
• Strong problem-solving skills, with the ability to think quickly and provide appropriate solutions.
• Conflict Resolution (Mandatory skill) capabilities to handle challenging situations calmly and effectively.
• Proficiency in using customer support software and tools to record and manage customer interactions efficiently.
• Communication (Mandatory skill) skills to explain complex technical concepts in simple terms to non-technical users.
• A detail-oriented mindset, ensuring accuracy in logging and resolving customer issues.
• An empathetic approach to customer service, understanding the importance of building positive relationships.

Roles and Responsibilities

• Serve as the first point of contact for customers seeking assistance with product-related inquiries and issues.
• Identify and assess customers needs to achieve satisfaction, providing timely and accurate information.
• Handle customer complaints by providing appropriate solutions and alternatives promptly.
• Follow up with customers to ensure their technical issues are fully resolved.
• Maintain detailed records of customer interactions and process customer accounts using support system tools.
• Collaborate with internal teams to share insights and ensure continuous product improvement.
• Stay updated with industry knowledge to provide the best possible service to customers.
• Ensure customer feedback is captured and reported to improve the overall customer experience.