1,139 Relationship Building jobs in India
Customer Relations Manager
Posted 5 days ago
Job Viewed
Job Description
Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating revenue for the company through timely recoveries.
About the Role
Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating revenue for the company through timely recoveries.
Responsibilities
- Keep excellent relationship with the customers, build trust and confidence in the company by updating them on the progress of their property and build one-to-one relationships.
- Managing Customer Lifecycle from sale to possession of the customer’s property.
- Enhance Customer Experience.
- Updating the progress of payments in ERP/ SAP (Sales & CRM Module).
- Internal co-ordination with Engineering, Design, Legal and Accounts departments for getting updates on the project.
- Demand generation on achieving milestones in construction and informing the customers pre and post-demand generation.
- Follow-up on submittals.
- Collections/ Payment Follow Ups with Customer.
- Drive post-sales activity.
- Coordinate with Financers for fund flow and fund utilization, maintain and update data as per internal strategies.
- Address and manage escalated customer queries.
Key Performance Indicators
- Monitor and maximise customer lifetime value strategies.
- Plan & Monitor accurate and timely sales documentation - Eg, Application forms, Allotment Letters, Agreement for Sale / Construction, Demand Notices, Sale Deeds, Tripartite Agreements/NOC for Banks.
- To contribute to the overall standardisation of data, formats and MIS.
- To conceptualize & identify opportunities to create and implement customer delight.
Qualifications
- Education: Graduate/ Post Graduate/ MBA.
- Experience: Overall experience of 4-10 Years of Experience in real estate Sales/CRM.
Required Skills
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Proficiency in ERP/SAP systems.
Preferred Skills
- Experience in real estate industry.
- Knowledge of customer relationship management.
Customer Relations Executive
Posted 18 days ago
Job Viewed
Job Description
The Post-Sales Customer Relations Executive is responsible for managing and supporting clients after the booking of the property. The role includes handling documentation, payment follow-ups, customer queries, coordination with internal departments (like legal, accounts, site, CRM), and ensuring smooth handover and possession processes. The goal is to ensure a seamless post-booking experience and maintain long-term customer satisfaction.
Location : Kochi
Gender : Female
- Act as a single point of contact for customers post-booking till possession
- Build and maintain strong relationships with clients through regular updates and assistance
- Address and resolve customer concerns or complaints in a timely and professional manner
- Coordinate agreement signing (Sale Agreement, Allotment Letter, etc.)
- Collect, verify, and maintain necessary documents from customers
- Assist in registration and stamp duty procedures
- Track customer payment schedules and follow up for timely payments
- Coordinate with the accounts/finance department for payment receipts and outstanding dues
- Share payment reminders and NOCs with customers
- Coordinate for site visits, snag list preparation, and final handover of the property
- Ensure all handover formalities (documents, keys, welcome kits, etc.) are completed smoothly
- Maintain possession checklists and ensure customer satisfaction at the time of handover
- Liaise with sales, legal, accounts, projects, and facility management teams to ensure all customer-related activities are in sync
- Escalate unresolved issues to the appropriate departments or senior management
Qualifications & Skills:
- Bachelors degree
- 24 years of experience in customer service, preferably in real estate/post-sales domain
- Strong communication (written and verbal) and interpersonal skills
- Knowledge of real estate documentation and procedures is an advantage
- Proficiency in MS Office
- Ability to handle multiple tasks and work under pressure
- Good problem-solving and conflict-resolution abilities
- Fluency in English and local language
- Customer-first attitude with a polite and professional demeanor
- Understanding of local real estate laws and RERA compliance (if applicable)
Email :
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Customer Relations Officer
Posted 23 days ago
Job Viewed
Job Description
Qualifications and Skills
- Proficiency in customer relationship management software to manage and analyze customer interactions and data effectively.
- Strong conflict resolution skills to address customer challenges and disputes efficiently while maintaining positive client relationships.
- Ability to perform data analysis to identify and understand customer needs, preferences and trends for driving service improvements.
- Experience in managing social media platforms to engage with clients and effectively promote company services and brand reputation.
- Excellent communication skills for articulating ideas clearly, handling inquiries professionally, and delivering superior customer experiences.
- Problem-solving aptitude to assess customer situations and develop effective, timely solutions to enhance satisfaction.
- Proficient in Microsoft Office Suite for preparing reports, maintaining records, and supporting customer management tasks smoothly.
- Skill in active listening to understand customer needs and concerns fully, ensuring effective and empathetic communication.
Roles and Responsibilities
- Build and maintain strong relationships with customers by understanding their needs, preferences, and feedback.
- Address customer inquiries, complaints, and requests promptly and professionally, ensuring a high level of customer satisfaction.
- Collaborate with internal teams to facilitate customer requests and ensure timely resolution of issues and concerns.
- Utilize CRM tools to track customer interactions, feedback, and service improvements to foster long-term customer loyalty.
- Conduct regular follow-ups with clients to ensure service satisfaction and address any ongoing queries or issues.
- Develop and implement customer engagement strategies to enhance brand loyalty and drive business growth.
- Prepare and analyze customer service reports to gain insights and recommend improvements in service delivery.
- Assist in organizing and executing customer-focused events and promotions to increase engagement and brand visibility.
Customer Relations Officer
Posted 23 days ago
Job Viewed
Job Description
Qualifications and Skills
- Proficiency in customer relationship management software to streamline client interactions and maintain comprehensive records.
- Proven conflict resolution skills to address customer concerns quickly and effectively, ensuring a harmonious relationship.
- Strong data analysis capabilities to interpret customer feedback and suggest actionable improvements for service enhancement.
- Exceptional active listening skills to understand and respond to customer needs accurately and empathetically.
- Experience using Salesforce for managing client data and improving customer engagement strategies.
- Effective communication skills to convey information clearly and professionally through various channels.
- Ability to perform customer feedback analysis, identifying trends and insights to improve overall customer satisfaction.
- Familiarity with multi-channel support systems, offering consistent and quality service across platforms.
hospital Customer Relations Executive
Posted 4 days ago
Job Viewed
Job Description
Company Description
SKS Veterinary Hospital is India's leading chain of multi-specialty pet hospitals, delivering world-class veterinary care since 2003. With a network of over 14 state-of-the-art branches across multiple cities, including Chennai, Bengaluru, and Hyderabad, SKS Veterinary Hospital is committed to excellence for pets and their families. Our comprehensive centers of excellence include Cardiology, Orthopaedic Surgery, Dermatology, Ophthalmology, Radiology, and more. We are home to a highly qualified team of veterinarians and surgeons, recognized for compassionate care and continuous innovation in pet health. Beyond routine treatments, we offer emergency care, preventive wellness programs, and a variety of pet-related services, ensuring that each branch is a one-stop destination for your pet’s well-being.
Role Description
This is a full-time on-site role for a Customer Relations Executive located in Chennai, Hyderabad and Bengaluru.
The Customer Relations Executive will be responsible for managing client relations, ensuring customer satisfaction, and providing excellent customer service. Day-to-day tasks include greeting and assisting clients, addressing customer inquiries and concerns, promoting our services, scheduling appointments, and maintaining accurate records.
The role also involves coordinating with veterinarians and support staff to ensure seamless service delivery and a positive experience for pet owners and their pets.
Qualifications
- Interpersonal Skills and Communication skills
- Medical terminology
- Experience in Client Relations and Customer Service
- Ability to ensure Customer Satisfaction
- Strong problem-solving skills and attention to detail
- Passion for animal care and pet health
- Ability to work effectively in a team environment
- Previous experience in a veterinary or healthcare setting is a plus
- Bachelor's degree in a related field is preferred
Transportation Representative, Executive Customer Relations
Posted 2 days ago
Job Viewed
Job Description
Executive Customer Relations (ECR) team manages IN trans related escalations for rescue, root causing and medium/long term systemic changes. The team manages multiple programs such as INOPS VPI, ECR email escalations and customer rescue programs.
The team liaises with stakeholders across the IN Network to develop proactive rescue mechanisms, solutions and systemic fixes around the opportunities identified through root cause analysis to improve customer experience.
Key job responsibilities
Respond to inquiries from leaders, in addition to resolving contacts (received through escalation channels).
Communicate effectively and professionally with CS and non-CS departments.
Work on a detailed root cause analysis.
Recognize systemic and quality concerns contributing to poor customer experiences and communicate to appropriate stakeholders.
A day in the life
You will address customer issues by rescuing the customer but also by identifying and measuring root cause of the customer's experience failure and presenting your findings and recommendations to right stakeholders who can fix process or technology that caused customer defect.
Basic Qualifications
- A relentless obsession for the customer.
- Excellent English communication skills both verbal and written.
- Prior experience in Customer Service
- Demonstrates flexibility in work hours based on operational requirement.
- Ability to work independently, self-motivated, and demonstrate flexibility in approaching responsibilities and change.
- Displays good judgment and discretion.
- Excellent decision-making skills to effectively manage the needs of the customer and business Goal driven, target orientated, able to step back and look at the bigger picture, the person will also be able to manage during ambiguity and possess a preparedness to get involved
Preferred Qualifications
- Prior experience in Customer Service
- Perfection in responses to internal leaders is required.
- MS-Office Suite (Word, PowerPoint, Excel, SharePoint).
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Account Management
Posted 2 days ago
Job Viewed
Job Description
As a member of the Digital Natives Startups Team, you will discover, connect, and grow sales relationships with the most promising software startups. You'll help founders and leaders as they build products, achieve product-market fit, and accelerate growth on the Microsoft Cloud and AI platform.
In this role, you will:
+ Lead and coordinate the **One Microsoft team** to drive startup success and adoption of Azure and AI.
+ Build trusted relationships with a strategic portfolio of high-potential startups, serving as their main point of contact.
+ Orchestrate technical, business, and partner resources across Microsoft-from Engineering and Marketing to Finance and Legal-to deliver customer outcomes.
+ Execute deals that unlock visibility, competitive growth, and revenue for both the startup and Microsoft.
We're looking for an inclusive, customer-obsessed, and entrepreneurial leader who thrives in dynamic environments. This is a unique chance to join one of Microsoft's fastest-growing businesses, operating with startup agility and high-performance ambition, backed by senior leadership commitment and investment.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
**Responsibilities**
+ Growth & Transformation Business Leader and Startup Advocate:
+ Proactively engage with the start-ups to accelerate revenue growth, drive business outcomes, while the goal of helping startups realize their full potential.
+ Trusted Adviser:
+ Earn and maintain trust with startup founders by understanding their needs and addressing them with the right Microsoft solutions; operating with high empathy for founders to build mutually winning scenarios for startups as well as Microsoft.
+ Deal Negotiator and Closer:
+ Lead negotiation with existing startups in mid to long-term planning to form a strategically constructed deal. Engage and negotiate internally with key stakeholders (e.g., product, engineering, finance, legal, sales, marketing) to move opportunities forward with.
+ Coordinate with all necessary internal stakeholders in the deal to assure that the deal is closed successfully and in a compliant manner.
+ Stakeholder Management:
+ Ensure high potential startups have access to the right resources across Customer Architects, Engineering and Product Groups.
+ Sales Leader:
+ Ensure each startup has a valuable and strategic relationship with Microsoft; driving business growth and transformation through strategic thinking, sales execution, and influence.
+ Strategic Thinker and Market Experience:
+ Accountable for identifying growth opportunities with high potential startups leveraging deep domain/industry knowledge to develop creative and innovative solutions for startups to improve optimization and workflow. Proactively demonstrates thought leadership, opportunities for improvement, best practices, and learnings internally and externally as appropriate.
**Qualifications**
**Required/minimum qualifications**
+ Master's degree in business administration AND 2+ years' experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education) and/or driving digital transformation
+ OR bachelor's degree in business, Technology, or related field AND 3+ years' experience working in a relevant industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education) and/or driving digital transformation
+ OR equivalent experience.
+ 2+ years of experience successfully selling to startups and early-stage software development companies, demonstrating an understanding of their unique business needs and growth dynamics.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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Account Management Intern
Posted 5 days ago
Job Viewed
Job Description
As an Account Management Intern , you will assist the client servicing team in supporting client relationships and ensuring the smooth execution of campaigns. This internship will provide you with valuable exposure to the media and digital marketing industry.
Responsibilities:
Learn and understand the client’s brand identity, core values, and unique selling points to contribute effectively to campaign support.
Assist in performing quality checks on content and help manage the posting of content across social media platforms under supervision.
Support senior team members in receiving, decoding, and executing new briefs and campaigns.
Help in creating and updating weekly Job Status Reports (JSRs) to monitor campaign progress.
Collaborate with the creative team to ensure campaigns align with the brand’s tone, voice, and identity.
Gather data and inputs to assist in preparing social media and brand analysis reports.
Participate in brainstorming sessions with cross-functional teams to ideate and conceptualise content calendars and campaigns.
Provide support in Online Reputation Management (ORM) activities as needed.
Conduct routine hygiene checks and coordinate with Media, SEO, and Web teams to ensure smooth task execution.
Account Management Associate
Posted 5 days ago
Job Viewed
Job Description
AdPushup (by Geniee) is an award-winning ad revenue optimization platform and a Google Certified Publishing Partner (GCPP). We help web publishers grow their revenue through cutting-edge technology, premium demand partnerships, and expert ad operations.
With 100% year-over-year growth over the past several years, our success is driven by a diverse team of engineers, marketers, product specialists, and customer success professionals. In 2021, AdPushup was recognized as a Great Place to Work , celebrating our collaborative culture and shared vision.
If you’re looking to work in a high-growth, transparent, and performance-driven environment, AdPushup is the place for you.
Role Overview
We are looking for an Account Management Associate who will be a key customer advocate within our organization. In this dual role, you’ll be responsible for both customer success and account management functions. Your goal will be to build strong relationships with our publishers, address their needs proactively, and ensure optimal performance of their ad setups using AdPushup solutions.
Key Responsibilities
- Develop a deep understanding of AdPushup’s product and the display advertising ecosystem.
- Understand and cater to the unique needs of each assigned account.
- Resolve customer queries promptly and effectively.
- Collaborate with internal teams (tech, product, operations) to resolve issues and implement solutions.
- Educate users on how to use the platform effectively.
- Conduct QBRs and drive efforts to increase the lifetime value of your assigned accounts
- Foster long-term relationships with customers by delivering consistent value and support.
What We’re Looking For
- Strong problem-solving skills and a proactive attitude.
- Curious, data-driven mindset with a willingness to experiment and optimize.
- Excellent verbal and written communication skills.
- A collaborative team player who thrives in a fast-paced environment.
- Knowledge of web analytics, ad networks (AdSense, AdX, DFP), A/B testing, and SaaS products.
- Basic understanding of HTML, JavaScript, and ad operations is a plus.
Why Join Us?
- A culture that values autonomy, transparency, and ethical work practices.
- A supportive team of talented peers who appreciate your contributions.
- Continuous opportunities for growth and learning beyond your comfort zone.
- Flexible remote work policy focused on output and performance.
- Office perks including snacks and catered lunch (for those working from our HQ).
- Open and honest communication at every level of the organization.
Apply Now
If you’re passionate about customer success, digital advertising, and working in a high-growth tech environment, we’d love to hear from you.
Account Management Intern
Posted 5 days ago
Job Viewed
Job Description
As an Account Management Intern , you will assist the client servicing team in supporting client relationships and ensuring the smooth execution of campaigns. This internship will provide you with valuable exposure to the media and digital marketing industry.
Responsibilities:
Learn and understand the client’s brand identity, core values, and unique selling points to contribute effectively to campaign support.
Assist in performing quality checks on content and help manage the posting of content across social media platforms under supervision.
Support senior team members in receiving, decoding, and executing new briefs and campaigns.
Help in creating and updating weekly Job Status Reports (JSRs) to monitor campaign progress.
Collaborate with the creative team to ensure campaigns align with the brand’s tone, voice, and identity.
Gather data and inputs to assist in preparing social media and brand analysis reports.
Participate in brainstorming sessions with cross-functional teams to ideate and conceptualise content calendars and campaigns.
Provide support in Online Reputation Management (ORM) activities as needed.
Conduct routine hygiene checks and coordinate with Media, SEO, and Web teams to ensure smooth task execution.