751 Relationship Management jobs in India

Job Title: Client Relations Executive

Job Summary:

We are seeking a highly skilled and experienced Client Relations Executive to join our team. The successful candidate will be responsible for managing client relationships, providing exceptional customer service, and driving business growth.

Key Responsibilities:

• Manage interaction with existing clients to ensure high levels of satisfaction and retention.
• Liaise between providers and stakeholders to facilitate communication and collaboration.
• Identify opportunities for growth and development through regular reviews and feedback sessions.
• Develop and implement strategic plans to drive business outcomes and achieve targets.
• Provide ongoing support and guidance to clients to ensure they achieve their goals and objectives.
• Monitor and track progress against key performance indicators (KPIs) to inform decision-making and optimize results.

Required Skills and Qualifications:

• A minimum of 3-4 years' experience in client relationship management, account management, marketing, and sales support.
• Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
• Strong stakeholder management skills, with the ability to build and maintain effective relationships with clients, colleagues, and other stakeholders.
• Consultative and advisory skills, with the ability to provide expert guidance and advice to clients.
• Adaptive and collaborative skills, with the ability to work effectively in a fast-paced and dynamic environment.
• Exceptional communication and interpersonal skills, with the ability to communicate complex information clearly and concisely.

Benefits:

• A competitive salary and benefits package.
• The opportunity to work with a talented and dedicated team.
• Ongoing training and development opportunities to enhance skills and knowledge.
• The chance to make a real difference and contribute to the success of our organization.

We are Licious and we are a Bengaluru-based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies, and friends. We pride ourselves on being India’s most successful D2C food-tech brand operating in 20 cities across the country, delighting over 32 lac customers with our de-licious fresh meat and seafood!

Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on…

Role Overview

We’re looking for a passionate and detail-oriented Senior Executive- CRM to drive customer engagement and retention through data-led communication strategies. The ideal candidate will have hands-on experience in CRM platforms, an understanding of customer journeys, and the ability to collaborate cross-functionally to deliver high-performing campaigns.

What you’ll be cooking up?

• Plan, execute, and optimize CRM campaigns across Push Notifications, SMS, WhatsApp, and RCS.
• Use tools like CleverTap or MoEngage to create customer journeys, segment audiences, and analyze performance.
• Monitor and interpret key CRM metrics daily - Delivery, Viewed Rate, CTR, Conversions- to identify improvement opportunities.
• Map and understand the customer lifecycle across engagement, retention, and churn phases.
• Collaborate closely with Brand, Category, Product, and Tech teams to ensure timely campaign execution and alignment with business goals.
• Maintain high standards of campaign quality and attention to detail, ensuring accuracy in messaging and targeting.
• Support experimentation and A/B testing to enhance engagement and conversion rates.

We hope that you have.

• 1–2 years of hands-on experience in CRM or Lifecycle Marketing , preferably in high-frequency or quick-commerce.
• Strong proficiency in CRM automation tools such as CleverTap, MoEngage, or similar platforms.
• Analytical mindset with the ability to interpret data and derive actionable insights.
• Excellent attention to detail, organizational skills, and ownership of execution.
• Ability to work cross-functionally and manage multiple stakeholders effectively.
• Strong communication skills.
• Experience in multi-channel campaign orchestration.
• Basic understanding of customer segmentation, personalization, and automation workflows
• Passion for understanding customer behavior and driving measurable impact through CRM.

About the role

Job responsibilities :

Tool Administration & Management

• Administer and maintain business tools such as (e.g., Jira, HubSpot, Intercom etc.)
• Customize and configure tools based on business requirements.
• Manage user access, roles, and permissions.
• Monitor tool performance and troubleshoot technical issues.

Workflow Automation

• Help business teams with automation solutions (e.g., using Zapier, Make or native integrations).
• Build, test, and deploy automations to improve efficiency across teams.
• Maintain process documentation and ensure ongoing stability.

Integration & Data Management

• Support the integration of systems to ensure seamless data flow and reporting.
• Help ensure data accuracy and cleanliness across connected platforms.

User Support & Enablement

• Serve as Level 1–2 support for tool-related issues and questions.
• Create how-to guides, SOPs, and training resources.
• Support onboarding of new employees with the right tools and workflows.

Reporting & Continuous Improvement

• Track tool usage, adoption, and automation impact.
• Recommend improvements based on usage data and team feedback.
• Stay current on new features, tools, and trends in business systems.

Qualifications:

• 2–4 years experience in a business systems, operations, or automation-related role.
• Hands-on experience with at least 2 of the following: CRMs, project management tools, communication platforms, workflow automation tools.
• Experience with CRM tools, preferably Hubspot.
• Experience with no-code/low-code platforms like Zapier, Make or similar.
• Strong problem-solving and process optimization mindset.
• Has a strong grasp of artificial intelligence concepts and the ability to apply AI tools and frameworks to solve real world problems at Aspire.
• Experience in using Hubspot /JIRA / Intercom etc.
• Familiarity with APIs, data mapping, or integration tools.
• Experience working cross-functionally with teams like Sales, Marketing, HR, and Support.
• Basic understanding of security, compliance, and data privacy best practices.

We are seeking a highly skilled and experienced Customer Service Representative to join our team. The successful candidate will have a strong background in the broking industry, with 3-5 years of broking experience providing exceptional customer service to clients. The ideal candidate will be fluent in multiple languages, including (Hindi). As a key member of our customer service team, you will be responsible for resolving customer inquiries and issues in a timely and professional manner, while maintaining a high level of customer satisfaction and loyalty.

Responsibilities:

• Respond to customer inquiries and resolve issues in a timely and professional manner, both verbally and in writing
• Provide accurate and timely information to customers regarding products and services offered by our company
• Identify and escalate complex customer issues to senior management or other relevant teams as needed
• Develop and maintain relationships with customers to increase customer satisfaction and loyalty
• Maintain accurate records of customer interactions and communications
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Stay up to date with industry developments and market trends to provide expert-level knowledge to customers
• Meet or exceed performance metrics, including first call resolution, customer satisfaction, and average handle time.

Requirements:

• 3-5 years of experience in the broking industry, preferably in a customer-facing role
• Fluency in multiple languages, including
• Strong communication and interpersonal skills, with the ability to effectively communicate with customers and internal teams
• Excellent problem-solving and analytical skills, with the ability to think critically and make sound decisions
• Ability to work in a fast-paced environment, with multiple priorities and deadlines
• Proficiency in MS Office, particularly Excel and Word
• Strong attention to detail and organizational skills, with the ability to maintain accurate records and follow up on tasks.

Preferred Qualifications:

• Bachelor's degree in business administration, Marketing, or related field
• Experience with CRM software.
• Knowledge of industry-specific regulations and compliance requirements
• NISM/SORM Certification

• New Booking/ welcome process-Documentation
• Agreement registration
• Answering customer queries and co ordinating with Legal dept for documentation.
• Ensure Customer Satisfaction & service quality.
• Allotments, Registration, Cancellation, Bank Loan, etc
• Handover & Possessions,
• Payments Collections against demands.
• Knowledge of MS office.

Looking for a Presentable and pleasant Customer relations Executive to undertake all above said activities

About Magic Billion

We set up Magic Billion ( - a global talent management company - with the objective of supporting global businesses with their talent needs by providing targeted and skilled talent from India (across the spectrum from blue to white collar jobs).

As a 360-degree talent management company, we do the following:

• Generate demand for Indian talent from international employers;

• Mobilisation and sourcing – to the exact job specs provided by the employer;

• Screenings and interviews – including language and soft skills filters;

• All paperwork for work permits and visas;

• Any trainings and up-skilling required by the employer;

• Pre-departure culture training;

• Support to the employer and candidate in the destination country.

We are seeking Customer Relationship Management Specialist– with the following Job

Job Description:

You will be the first point of contact for customers, addressing their queries and concerns via phone, email, or chat. You will actively listen to customers' needs, offer appropriate solutions, and provide exceptional service at all times.

Responsibilities

• Handle incoming customer inquiries and provide accurate and timely responses
• Resolve customer complaints or issues in a professional and efficient manner
• Ensure customer satisfaction by identifying and addressing their needs and concerns
• Maintain customer records and update the relevant information in the CRM system
• Collaborate with other departments to resolve complex customer problems
• Follow up with customers to ensure their issues are fully resolved
• Upsell products or services to customers when appropriate
• Provide feedback to management regarding customer trends and concerns
• Maintain high standards of professionalism, empathy, and patience in all customer interactions

You should be

• Open to work full time from Noida
• Customer Centric
• Gaduate in any stream
• Preferably from Hospitality or Call Centre Background

The ideal candidate will possess strong sales, interpersonal and organizational skills. They should be comfortable with multitasking and be able to budget their resources in order to meet the assigned quotas for their role.

Responsibilities

• Build and maintain client relationships
• Track and record metrics throughout sales process
• Meet and exceed financial goals
• Understand and keep up to date with industry and competitive landscape knowledge

Qualifications

• Bachelor's degree 2-3 years of business experience
• Strong written and verbal communication skills
• Strong organizational skills
• Proficiency in Microsoft Office
• Ability to harness financial data to inform decisions

We are looking for an AM/ Manager – CRM for our funded Prop-Tech firm based in Noida, to manage end-to-end customer relationship journey including all aspects of after-sales relationships, ensuring timely and accurate documentation, collections, and resolution of customer issues.

Role & responsibilities

• Timely closure of agreements for buyers and sellers and coordinating the entire documentation till the registry
• Coordination with bankers, channel partners, internal team, and other departments
• Strategize & achieve the collection targets
• Monitor the grievances and escalations received from customers
• Ensure timely, accurate, and satisfactory solutions are provided to each of these queries.

Preferred candidate profile

• A bachelors degree with a minimum of 3+ years of relevant experience
• Proven experience in customer relationship management, particularly in the real estate industry, with a focus on post-sales activities.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Strong problem-solving skills and the ability to handle customer inquiries and concerns effectively.
• Familiarity with CRM software and tools.
• Results-driven with a customer-centric mindset.

Role Description

We are looking for a proactive and persuasive Client Relationship Manager who can build trust with our customers and convert inquiries into successful sales. You’ll be the first point of contact for potential clients on Instagram, WhatsApp, and phone, ensuring every lead gets a seamless and personalized experience.

Key responsibilities

• Respond promptly to all client queries received via Instagram DMs, WhatsApp messages, and phone calls.
• Understand customer needs and recommend the right products or services.
• Follow up with leads regularly to convert them into confirmed sales.
• Maintain a strong relationship with existing clients to encourage repeat business.
• Coordinate with the internal team (sales, operations, or marketing) to ensure smooth client onboarding and order
• Keep track of conversations, leads, and conversions in CRM or designated tools.
• Identify upselling or cross-selling opportunities based on client requirements.

Qualifications

• Excellent communication skills in English and Hindi (spoken and written).
• Prior experience in sales, client servicing, or customer support (1–3 years preferred).
• Strong persuasion and relationship-building skills.
• Comfort using Instagram, WhatsApp Business, and phone-based sales communication.
• Organized and self-motivated with a customer-first mindset.