2 Remote Support jobs in India
M365 L2 Support - Technical Lead- 100% Remote
Posted 6 days ago
Job Viewed
Job Description
M365 L2 Support - Technical Lead/Senior Engineer
Experience:8+ Years
Duration: 3 months
Working Hours: - 06:30 PM to 03:30 AM IST.
Location: 100% Remote
Rate:1 LPM
PRIMARY SKILLS
Microsoft 365 Administration
• Microsoft Exchange Online (mail flow, mailbox management, hybrid configuration)
• Microsoft Teams administration and troubleshooting
• SharePoint Online site and permission management
• OneDrive for Business configuration and support
• Microsoft 365 Admin Center and Power Platform basics
Identity & Access Management (IAM)
• Microsoft Entra ID (Azure AD) – user, group, role, and policy management
• Azure AD Connect and Hybrid Identity support
• Conditional Access Policies and MFA configuration
• SSO (Single Sign-On) and Federation concepts
• Role-Based Access Control (RBAC)
Endpoint Management & Intune
• Microsoft Intune – policy configuration, compliance management, endpoint onboarding
• Mobile Device Management (MDM) and Mobile Application Management (MAM)
• Device lifecycle management (Windows Autopilot, BitLocker, etc.)
Security & Compliance
• Microsoft 365 Defender Suite (Defender for Office 365, Identity, Endpoint)
• Microsoft Purview (Compliance Portal – DLP, retention, eDiscovery)
• Microsoft Secure Score analysis and remediation
• Data Loss Prevention (DLP) policy creation and enforcement
• Information Protection (Sensitivity Labels, Compliance Policies)
Licensing & CSP Engagement
• Microsoft 365 licensing plans and service mapping (E3, E5, add-ons)
• License assignment and usage reporting via M365 Admin Center / PowerShell
• CSP model understanding – license allocation, audits, renewals, offers
PowerShell & Automation
• PowerShell scripting for Microsoft 365, Exchange Online, and Azure AD
• Microsoft Graph API (basic awareness for advanced automation)
• Automated reporting and user management tasks
Monitoring & Support Operations
• Microsoft Service Health Dashboard and Message Center
• Incident, Request & Change Management (ITIL framework)
• Root Cause Analysis (RCA) and problem resolution documentation
• Support ticketing systems (ServiceNow, Freshservice, etc.)
Soft Skills & Collaboration
• Effective communication with internal teams, CSPs, and end-users
• Analytical and problem-solving mindset
• Documentation and knowledge base creation
• Ability to work in 24x7 support environments and rotational shifts
MAP Support Engineer – 2 months onsite, then remote
Posted today
Job Viewed
Job Description
Role - MAP (Managed Airflow Platform) Support Engineer
Exp - 3 -5 Years
Budget -70K + 1500 Per day (Night shift allowance)
Shift - Night Shift / Day
Location: Bengaluru (Initial 2 months WFO, then Remote)
Mandatory Skills - AWS - Cloud platform, Apache Airflow, Python & Kubernetes with Good communication.
NP - Immediate Joiner
Contract - 1 year (extendable)
Required Qualifications
- Bachelor's or Master's degree in Computer Science or a related field
- 3+ years of experience in large-scale production-grade platform support, including participation in on-call rotations
- 3+ years of hands-on experience with cloud platforms like AWS, Azure, or GCP
- 2+ years of experience developing and supporting data pipelines using Apache Airflow including:
- DAG lifecycle management and scheduling best practices
- Troubleshooting task failures, scheduler issues, performance bottlenecks managing and error handling
- Strong programming proficiency in Python, especially for developing and troubleshooting RESTful APIs
- Working knowledge of Node.js is considered an added advantage
- 1+ years of experience in observability using the ELK stack (Elasticsearch, Logstash, Kibana) or Grafana Stack
- 2+ years of experience with DevOps and Infrastructure-as-Code tools such as GitHub, Jenkins, Docker, and Terraform
- 2+ years of hands-on experience with Kubernetes, including managing and debugging cluster resources and workloads within Amazon EKS
- Exposure to Agile and test-driven development a plus.
- Experience delivering projects in a highly collaborative, multi-discipline development team environment
Desired Qualifications
- Experience with participating in projects in a highly collaborative, multi-discipline development team environment
- Exposure to Agile, ideally a strong background with the SAFe methodology
- Skill set on any monitoring or observability tool will be a value add.
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