425 Reservations Agent jobs in India

We are looking for a highly skilled Reservationist with excellent spoken English and a strong grasp of the US accent to support a leading US-based short-term vacation rental company. This is a remote position based in India , requiring exceptional communication skills and a commitment to delivering outstanding guest experiences.

If you are a proactive, customer-focused professional with the ability to engage confidently with US guests, we would love to hear from you.

Key Responsibilities

• Process refund requests and resolve billing discrepancies in accordance with company policies.
• Handle guest inquiries, concerns, complaints, and disputes with empathy, professionalism, and active listening.
• Provide recommendations for local attractions, dining, and experiences to enhance guest satisfaction.
• Identify opportunities to improve reservation processes and guest experience.
• Ensure full compliance with company policies and procedures.
• Perform additional related duties as required.

Key Competencies

• Fluent spoken English with clear voice and US accent familiarity (mandatory).
• Strong communication skills and a customer-first approach.
• Experience using reservation software and PMS tools .
• Excellent organizational and multitasking abilities.
• Proactive problem-solving mindset.

Qualifications & Experience

Skills

• Exceptional English communication and interpersonal skills.
• Clear voice, fluency, and confidence while interacting with US customers.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Abilities

• Strong oral and written communication abilities.
• Ability to quickly learn and adapt to new software and tools.

Experience

• Minimum 1 year of experience in customer service , BPO, hotels, or vacation rentals serving US clients (strongly preferred).
• Prior experience in reservations or sales is an added advantage.

Additional Details

• Work Location: Remote (India)
• Shift: Night shift aligned with US time zones
• Salary: ₹4,00,000 – ₹8,00,000 per annum (based on experience)
• Education: Skills, experience, and voice quality hold higher value than formal degrees

If you possess excellent communication skills, a passion for hospitality, and the ability to deliver a smooth guest experience, we invite you to apply.

Job Overview:

We are seeking a Junior Customer Service professional to join our team. This full-time position is based in Noida and requires 1 to 3 years of experience in customer service roles. As a key member of our customer service team, you will play a vital role in facilitating effective communication and coordination with clients.

Looking for only Female Candidates.

Qualifications and Skills:

• Mandatory skill: Customer service expertise with a focus on delivering exceptional customer experience.
• Mandatory skill: Coordination skills to ensure seamless communication and collaboration between internal teams and clients.
• Mandatory skill: Excellent communication skills for effectively engaging with clients and resolving queries.
• Proficiency in sales techniques to effectively cross-sell and promote additional services to clients.
• Strong conflict resolution skills to manage and resolve client issues tactfully and efficiently.
• Proven customer support experience to handle diverse client inquiries and provide appropriate solutions.
• Competency in Microsoft Office applications for preparing reports, presentations, and managing client data.
• Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously with attention to detail.

Roles and Responsibilities:

• Act as the primary point of contact for customer inquiries and provide timely and accurate information.
• Coordinate with internal teams to ensure effective resolution of client issues and concerns.
• Assist in the implementation of customer service strategies to enhance client satisfaction and retention.
• Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and comments.
• Identify opportunities to promote additional services and support cross-selling efforts to meet clients' needs.
• Prepare and present regular reports on customer service operations, including key metrics and areas for improvement.
• Collaborate with team members to develop and refine best practices for delivering superior customer service.
• Stay updated with industry trends and emerging customer service tools to enhance service delivery.

Job Title: International Voice Process Executive

Location: Noida (Work from Office)

Shift Timing: Night Shift (No cab facility)

Salary: 40,000 45,000/month (CTC)

Job Description:

We are looking for dynamic, confident, and fluent English-speaking professionals for our International Voice Process team. This is a full-time, night shift, work-from-office role based in Noida.

Key Responsibilities:

Handle outbound and inbound calls for international clients

Resolve customer queries efficiently and professionally

Maintain accurate call records and customer information

Achieve performance targets as per process requirements

Candidate Requirements:

Excellent verbal communication skills in English

Minimum 6 months to 1 year of experience in international voice process preferred (Freshers with excellent communication skills can also apply)

Willingness to work night shifts

Immediate joiners preferred

Contact Details:

Interested candidates can directly connect via:

Name: Meenakshi Garg

Mobile:

Email:

Perks & Benefits:

Attractive incentive structure

Professional growth opportunities

International process exposure

Note: This is a work-from-office opportunity only. No cab facility available.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists 

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Company Overview

BPO company situated in Pune, Viman Nagar. Specializing in both B2B and B2C services, we pride ourselves on delivering exceptional customer service solutions. With a workforce of 51-200 employees, our headquarters are located in Pune. For more information, visit our website at epivsolution.com .

Job Overview

Hiring for Fresher for the role of Customer Service, based in the Pune Division. This is a full-time position ideal for individuals with 0 to 1 year of work experience. As a customer service representative, you will be the frontline of our company, helping to manage customer inquiries and provide outstanding service.

Qualifications and Skills

• Excellent communication skills are essential for addressing customer inquiries effectively and providing clear information (Mandatory skill).
• Strong problem-solving abilities are required to resolve issues promptly and efficiently, ensuring customer satisfaction (Mandatory skill).
• Proficiency in customer support is a must, as it involves understanding and fulfilling customer needs efficiently (Mandatory skill).
• Product knowledge is crucial to effectively explain features and benefits, helping customers make informed decisions.
• Experience with knowledge base management is valuable to maintain and update resources that assist in customer service tasks.
• Familiarity with ticketing systems is necessary for tracking, managing, and resolving customer queries systematically.
• Capable of working collaboratively in a team environment, contributing to team objectives and fostering positive work relationships.
• Basic proficiency in using computer applications and customer relationship management software helps streamline operations.

Roles and Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring a high standard of service.
• Identify and assess customers needs to achieve satisfaction and provide appropriate solutions or alternatives.
• Maintain thorough and accurate customer service records in the ticketing systems.
• Collaborate with team members and other departments to resolve complex customer issues.
• Continuously improve through feedback and actively participate in training and development programs.
• Contribute to customer retention efforts by providing exceptional service and follow-up.
• Assist in maintaining up-to-date product information and resources to enhance customer interactions.
• Stay informed about company products, services, and policies to better serve customers.

Call or WhatsApp Me on

As a B2B Customer Relationship Executive, you will be responsible for

managing and enhancing relationships with business clients. Your role

is pivotal in ensuring client satisfaction, retention, and growth through

effective communication, problem-solving, and strategic account

management. You will serve as a liaison between the company and its

business customers, understanding their needs and delivering solutions

that align with their goals and objectives.

Roles & Responsibilities

- Good Command in telephonic Communication with Fluent English and a, customer service experience.

- To look after the whole gamut of CRM function.

- Developing harmonious relation with customers.

- Acts as a single point of contact for clients right from design confirmation until handing over.

- Handling Customer Interaction via e-mails, phone calls.

- Maintaining the track sheet. Updating the project status on a regular basis

- Implementation of the process laid down for dealing with clients, ensuring timely response to all their queries in a transparent manner.

- Resolving customer complaints quickly and efficiently. Keeping customers updated on the project status.

Education and Experience

- The candidate should possess excellent verbal and written communication skills.

- The ideal candidate should be ready to accept challenges and possess excellent interpersonal skills and the ability to multi-task.

- Experience required Minimum 6month

- Experience in Customer service handling Inbound calls

- Good knowledge of basic computer applications

- She must be well versed in Phone collections , retention and Escalation Handling.

- Candidate having good communication in English and presentable personality is

Preferred only Female

Language - Need only Malayalam

Location: Pan India

Type : Work From

Home

Salary Range: 12, (In hand) + 2,000 (net allowance ) + incentives

Qualification / Education and other Requirements:

Education- Any 10th

, 12th and Diploma, Graduates, Post Graduates. (with 0-3 years of exp.)

Excellent verbal and written communication.

Good Interpersonal skills, numerical and analytical ability.

Decision making skills.

Language required: English, Hindi, Kannada OR English, Hindi, Telugu OR

English, Kannada, Tamil.

Proficient in MS-Office (Excel, Word).

Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).

Comfortable with working 6 days a week and the week off will be on weekday.

**Laptop with webcam, good speed Internet connection and power backup is a must**

About the company

NoBroker.com is the world's largest C2C marketplace in online real estate. No Broker is the 37th

Indian Startup to have entered the Unicorn club in 2021.

For more Information, PFB Company Link for your reference.

No-broker is the first prop-tech real estate startup, which has raised $5 million in funding from

We are looking forward to associating with you in terms of our requirements at No Broker.

Role and Responsibility Customer Service Expert L-1

Act as relationship manager for the Paid customers of No Broker.

Build sustainable relationships and trust with customer accounts through

open and interactive communication.

Identify and assess customers needs.

Service customer in finding the right tenant / house as per the requirement of customer.

Dial outbound and attend inbound calls of customer and leads.

Use internal tools and methods to provide best possible service to the customer.

Negotiate with leads on behalf of customer.

Keep customer up-to date on the progress of his account.

Follow communication procedures, guidelines and policies.

Go extra mile to provide excellent customer service.

About Training - Training will be provided for initial few days for an employee to understand end to

end process.

- The candidate should possess excellent verbal and written communication

skills.

- The ideal candidate should be ready to accept challenges and possess

excellent

interpersonal skills and the ability to multi-task.

- Experience required Minimum 6month

- Experience in Customer service handling Inbound calls

- Good knowledge of basic computer applications

- She must be well versed in Phone collections , retention and Escalation

Handling.

- Candidate having good communication in English and presentable

personality is required.

Company website:

Company Overview

GoodVibes Placement Services, a renowned recruitment and outsourcing firm headquartered in Indore since 2019, is dedicated to connecting organizations with top-tier professionals across senior, middle, and junior management levels. Our mission is to reduce unemployment in India while ensuring success and satisfaction for our clients through excellent service.

Job Overview

We are seeking a Junior Level Customer Service professional to join our team on a full-time basis. The position is based in Indore, Jaipur, or Gurgaon. The ideal candidate will have 1 to 3 years of work experience in customer service, ensuring exceptional support and service to enhance customer satisfaction and loyalty.

Qualifications and Skills

• Proven customer service experience in a BPO or similar environment for 1 to 3 years.
• Familiarity with customer service practices and principles to deliver exceptional support.
• Excellent problem-solving skills (Mandatory skill) to efficiently handle customer issues and concerns.
• Proficiency in Customer Relationship Management (CRM) tools (Mandatory skill) for streamlined communication.
• Strong customer support skills (Mandatory skill) to maintain a positive customer service experience.
• Ability to handle and resolve customer queries efficiently to ensure satisfaction and repeat business.
• Effective communication skills, both verbal and written, to interact with diverse customers.
• Strong organizational skills and attention to detail to ensure accurate record-keeping and follow-ups.

Roles and Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Build and maintain positive relationships with customers to foster trust and loyalty.
• Identify and assess customer needs to provide appropriate solutions and recommendations.
• Collaborate with team members and departments to improve customer service processes.
• Utilize CRM systems to document customer interactions and update customer information accurately.
• Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Provide timely and accurate information to customers regarding products, services, and policies.
• Continuously improve service quality by responding to customer feedback and implementing changes.