6,326 Resident Relations jobs in India
Cluster Lead-Community Management
Mumbai, Maharashtra
Smartworks
Posted 4 days ago
Job Viewed
Job Description
Designation: Cluster Lead
Department: Account Management
Job description
Key Roles & Responsibilities:
- Introduce different processes and initiatives ensuring standardization of every center and Customer Satisfaction (CSAT).
- Create a collaborative community environment among members through the Community Managers and other departments to drive CSAT. Mapping and managing the lifecycle of a client from the time of move-in to departure.
- Understand customer demography and thereby custom develop the experiences of the clients, to ensure maximum usage of facilities, amenities etc.
- Understand data and be able to interpret business logic.
- Renewals and expansions.
- Ensure that buildings are fully operational, and processes are running smoothly.
- End to end management of client relationship in respective centers.
- Extensive Team Management and Growth.
- Internal stakeholder management.
- This role is responsible for end-to-end management of clients since the time they start interacting with Smartworks.
Presales:
- Understanding the client requirements along with our internal stakeholders like Design, Sales and Partnerships.
- Making sure that the requirements are documented and signed off by clients.
- Internal delivery timelines tracking and continuously interacting with the clients managing the expectations.
Post Sales:
- Upsell and cross sell of services to the clients from the array of services that SW has to provide. Continuously working with the Partnerships team to get more services which could benefit the clients while being in SW
- Working with internal stakeholders ensuring smooth operations of the clients.
- Act as Customer voice in the organization and vice versa and be the customer champion for all service expectations exceed customers expectations through the customer lifecycle increase.
- Provide support to customers or training on products to help customers plan and understand the best ways to utilize company products basis needs and business plans.
- Handle escalations and special requests of customers related to aspects like performance quality and improvements. Ability to follow up and ensure that the committed SLA for resolution is met.
- Renewals and retention of the client.
Skills & Qualification Required:
- BA / BS or equivalent in Business, Marketing, Hospitality or other related degrees.
- 10+ years of experience in a client facing role.
- Thrive in a fast-paced environment while maintaining excellent attention to detail
- Strong communication, organization, and project management skills
- 3+ years of people management experience is a must; experience managing teams of 5+ people preferred
This advertiser has chosen not to accept applicants from your region.
0
Cluster Lead-Community Management
Mumbai, Maharashtra
Smartworks
Posted today
Job Viewed
Job Description
Designation: Cluster Lead
Department: Account Management
Job description
Key Roles & Responsibilities:
- Introduce different processes and initiatives ensuring standardization of every center and Customer Satisfaction (CSAT).
- Create a collaborative community environment among members through the Community Managers and other departments to drive CSAT. Mapping and managing the lifecycle of a client from the time of move-in to departure.
- Understand customer demography and thereby custom develop the experiences of the clients, to ensure maximum usage of facilities, amenities etc.
- Understand data and be able to interpret business logic.
- Renewals and expansions.
- Ensure that buildings are fully operational, and processes are running smoothly.
- End to end management of client relationship in respective centers.
- Extensive Team Management and Growth.
- Internal stakeholder management.
- This role is responsible for end-to-end management of clients since the time they start interacting with Smartworks.
Presales:
- Understanding the client requirements along with our internal stakeholders like Design, Sales and Partnerships.
- Making sure that the requirements are documented and signed off by clients.
- Internal delivery timelines tracking and continuously interacting with the clients managing the expectations.
Post Sales:
- Upsell and cross sell of services to the clients from the array of services that SW has to provide. Continuously working with the Partnerships team to get more services which could benefit the clients while being in SW
- Working with internal stakeholders ensuring smooth operations of the clients.
- Act as Customer voice in the organization and vice versa and be the customer champion for all service expectations exceed customers expectations through the customer lifecycle increase.
- Provide support to customers or training on products to help customers plan and understand the best ways to utilize company products basis needs and business plans.
- Handle escalations and special requests of customers related to aspects like performance quality and improvements. Ability to follow up and ensure that the committed SLA for resolution is met.
- Renewals and retention of the client.
Skills & Qualification Required:
- BA / BS or equivalent in Business, Marketing, Hospitality or other related degrees.
- 10+ years of experience in a client facing role.
- Thrive in a fast-paced environment while maintaining excellent attention to detail
- Strong communication, organization, and project management skills
- 3+ years of people management experience is a must; experience managing teams of 5+ people preferred
This advertiser has chosen not to accept applicants from your region.
1
Cluster Lead-Community Management
Mumbai, Maharashtra
Smartworks
Posted 1 day ago
Job Viewed
Job Description
Designation: Cluster Lead
Department: Account Management
Job description
Key Roles & Responsibilities:
Introduce different processes and initiatives ensuring standardization of every center and Customer Satisfaction (CSAT).
Create a collaborative community environment among members through the Community Managers and other departments to drive CSAT. Mapping and managing the lifecycle of a client from the time of move-in to departure.
Understand customer demography and thereby custom develop the experiences of the clients, to ensure maximum usage of facilities, amenities etc.
Understand data and be able to interpret business logic.
Renewals and expansions.
Ensure that buildings are fully operational, and processes are running smoothly.
End to end management of client relationship in respective centers.
Extensive Team Management and Growth.
Internal stakeholder management.
This role is responsible for end-to-end management of clients since the time they start interacting with Smartworks.
Presales:
Understanding the client requirements along with our internal stakeholders like Design, Sales and Partnerships.
Making sure that the requirements are documented and signed off by clients.
Internal delivery timelines tracking and continuously interacting with the clients managing the expectations.
Post Sales:
Upsell and cross sell of services to the clients from the array of services that SW has to provide. Continuously working with the Partnerships team to get more services which could benefit the clients while being in SW
Working with internal stakeholders ensuring smooth operations of the clients.
Act as Customer voice in the organization and vice versa and be the customer champion for all service expectations exceed customers expectations through the customer lifecycle increase.
Provide support to customers or training on products to help customers plan and understand the best ways to utilize company products basis needs and business plans.
Handle escalations and special requests of customers related to aspects like performance quality and improvements. Ability to follow up and ensure that the committed SLA for resolution is met.
Renewals and retention of the client.
Skills & Qualification Required:
BA / BS or equivalent in Business, Marketing, Hospitality or other related degrees.
10+ years of experience in a client facing role.
Thrive in a fast-paced environment while maintaining excellent attention to detail
Strong communication, organization, and project management skills
3+ years of people management experience is a must; experience managing teams of 5+ people preferred
Department: Account Management
Job description
Key Roles & Responsibilities:
Introduce different processes and initiatives ensuring standardization of every center and Customer Satisfaction (CSAT).
Create a collaborative community environment among members through the Community Managers and other departments to drive CSAT. Mapping and managing the lifecycle of a client from the time of move-in to departure.
Understand customer demography and thereby custom develop the experiences of the clients, to ensure maximum usage of facilities, amenities etc.
Understand data and be able to interpret business logic.
Renewals and expansions.
Ensure that buildings are fully operational, and processes are running smoothly.
End to end management of client relationship in respective centers.
Extensive Team Management and Growth.
Internal stakeholder management.
This role is responsible for end-to-end management of clients since the time they start interacting with Smartworks.
Presales:
Understanding the client requirements along with our internal stakeholders like Design, Sales and Partnerships.
Making sure that the requirements are documented and signed off by clients.
Internal delivery timelines tracking and continuously interacting with the clients managing the expectations.
Post Sales:
Upsell and cross sell of services to the clients from the array of services that SW has to provide. Continuously working with the Partnerships team to get more services which could benefit the clients while being in SW
Working with internal stakeholders ensuring smooth operations of the clients.
Act as Customer voice in the organization and vice versa and be the customer champion for all service expectations exceed customers expectations through the customer lifecycle increase.
Provide support to customers or training on products to help customers plan and understand the best ways to utilize company products basis needs and business plans.
Handle escalations and special requests of customers related to aspects like performance quality and improvements. Ability to follow up and ensure that the committed SLA for resolution is met.
Renewals and retention of the client.
Skills & Qualification Required:
BA / BS or equivalent in Business, Marketing, Hospitality or other related degrees.
10+ years of experience in a client facing role.
Thrive in a fast-paced environment while maintaining excellent attention to detail
Strong communication, organization, and project management skills
3+ years of people management experience is a must; experience managing teams of 5+ people preferred
This advertiser has chosen not to accept applicants from your region.
2
Community Management Associate (CMF)
Gurugram, Uttar Pradesh
Nothing
Posted today
Job Viewed
Job Description
Who we are Nothing exists to make tech feel exciting again. We’re building a different kind of company, one that puts design, emotion, and human creativity at the heart of everything we do. From the way our products look to how they sound, feel, and function, we care about the details that make technology not just useful, but inspiring. This is a place for the curious. The creators. The ones who ask why not and mean it. If you're drawn to bold ideas, fast moves, and work that actually makes you feel something, you’ll fit right in. We're not here to follow the rules. We're here to make better ones. About Nothing Founded in London in 2020, Nothing is a design-led tech company building an alternative to the industry giants. Our products – from award-winning smartphones to expressive audio and wearables – blend iconic design with intuitive engineering to put people and creativity back at the centre of consumer tech. Backed by GV (Google Ventures), EQT Ventures, C Ventures, and influential investors like Tony Fadell (iPod), Casey Neistat, and Kevin Lin (Twitch), we’ve grown from startup to global challenger in just a few years. About CMF by Nothing CMF is a sub-brand of Nothing, created to make great design and quality tech more accessible. We combine cutting-edge aesthetics with an uncompromising user experience—delivering standout products without the typical shortcuts found in this market segment. Since launching in 2023, we’ve been on a mission to challenge the status quo. With a fast-growing product portfolio, CMF is shaping a new kind of tech experience—bold by design and built for a generation that demands more from the everyday. We operate like a startup within a startup: big ideas, fast execution, and a relentless drive to lead—not follow. Now, as we scale CMF into a global powerhouse from India, we’re expanding our marketing leadership to help shape what’s next. Own day-to-day community engagement across key platforms (Discord, Reddit, Telegram, forums, etc.), becoming a trusted and active presence Design and execute initiatives that increase community participation, brand advocacy, and product co-creation Build structured feedback loops—gathering and synthesizing user input to share with product, software, and design teams Surface early trends and product insights from the community to inform roadmap and comms Identify and nurture superfans and power users—turning them into long-term brand advocates Launch community-driven campaigns and pilots in partnership with marketing, product, and creative teams Create internal processes and playbooks to scale community engagement globally Track engagement and sentiment metrics and continually optimize tactics for growth and impact Stay on top of product news, tech trends, and competitor activity to keep the conversation fresh and relevant 3–5 years of experience in community management, grassroots engagement, or social-driven marketing—ideally in a tech-forward brand Deep understanding of consumer tech, especially audio, wearables, and/or smartphones Hands-on experience with community platforms like Discord, Reddit, and Telegram Natural connector with empathy for users and the ability to translate their needs into action Strong instincts for what drives engagement, loyalty, and word-of-mouth in tech communities Highly organized and process-oriented—able to build and scale systems that work Strong communicator with the ability to influence cross-functional teams Data-driven mindset with experience tracking and interpreting key community metrics Bonus: experience working with early adopters, developer communities, or beta programs
What we offer A chance to shape the voice of one of the most exciting tech brands Fast-paced and creative environment with global reach A culture that values curiosity, creativity, and doing things differently A commitment to building a diverse, inclusive, and welcoming workplace for all
About the Role
We’re looking for a Community Management Associate to build and grow a passionate tech community around CMF’s product ecosystem. You’ll engage directly with users, spark meaningful conversations, and turn product feedback into insights that drive real change. You’ll also lead community-first campaigns that invite our audience to shape what we do next.
This role requires someone with a deep understanding of consumer tech—someone who speaks the language of specs, software updates, and product ecosystems fluently. You’ll need to be just as comfortable in Discord threads as you are synthesizing feedback for the product team.
Key Responsibilities
What We’re Looking For
This advertiser has chosen not to accept applicants from your region.
3
Cluster Lead-Community Management
Mumbai, Maharashtra
Smartworks
Posted 1 day ago
Job Viewed
Job Description
Designation: Cluster Lead
Department: Account Management
Job description
Key Roles & Responsibilities:
- Introduce different processes and initiatives ensuring standardization of every center and Customer Satisfaction (CSAT).
- Create a collaborative community environment among members through the Community Managers and other departments to drive CSAT. Mapping and managing the lifecycle of a client from the time of move-in to departure.
- Understand customer demography and thereby custom develop the experiences of the clients, to ensure maximum usage of facilities, amenities etc.
- Understand data and be able to interpret business logic.
- Renewals and expansions.
- Ensure that buildings are fully operational, and processes are running smoothly.
- End to end management of client relationship in respective centers.
- Extensive Team Management and Growth.
- Internal stakeholder management.
- This role is responsible for end-to-end management of clients since the time they start interacting with Smartworks.
Presales:
- Understanding the client requirements along with our internal stakeholders like Design, Sales and Partnerships.
- Making sure that the requirements are documented and signed off by clients.
- Internal delivery timelines tracking and continuously interacting with the clients managing the expectations.
Post Sales:
- Upsell and cross sell of services to the clients from the array of services that SW has to provide. Continuously working with the Partnerships team to get more services which could benefit the clients while being in SW
- Working with internal stakeholders ensuring smooth operations of the clients.
- Act as Customer voice in the organization and vice versa and be the customer champion for all service expectations exceed customers expectations through the customer lifecycle increase.
- Provide support to customers or training on products to help customers plan and understand the best ways to utilize company products basis needs and business plans.
- Handle escalations and special requests of customers related to aspects like performance quality and improvements. Ability to follow up and ensure that the committed SLA for resolution is met.
- Renewals and retention of the client.
Skills & Qualification Required:
- BA / BS or equivalent in Business, Marketing, Hospitality or other related degrees.
- 10+ years of experience in a client facing role.
- Thrive in a fast-paced environment while maintaining excellent attention to detail
- Strong communication, organization, and project management skills
- 3+ years of people management experience is a must; experience managing teams of 5+ people preferred
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Executive - Customer Service
Pune, Maharashtra
Tata Communications
Posted today
Job Viewed
Job Description
Job Family Descriptor Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 support to resolve hardwaresoftware issues by applying tehnical expertise Broad outline of the Role Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills Communication Skills
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Executive - Customer Service
Pune, Maharashtra
Tata Communications
Posted today
Job Viewed
Job Description
Job Family Descriptor Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 support to resolve hardwaresoftware issues by applying tehnical expertise Broad outline of the Role Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills Communication Skills
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service
Continental
Posted 3 days ago
Job Viewed
Job Description
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of 33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary. The ContiTech group sector develops and manufactures, for example, cross-material, environmentally friendly and intelligent products and systems for the automotive industry, railway engineering, mining, agriculture and other key industries. Guided by the vision of "smart and sustainable solutions beyond rubber," the group sector draws on its long-standing knowledge of the industry and materials to open up new business opportunities by combining various materials with electronic components and individual services.
We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team in Sonepat, India. As a key member of our organization, you will be responsible for providing exceptional support to our valued customers, ensuring their satisfaction and fostering long-term relationships.
+ Preparing Proforma invoice through SAP to collect the customer advance payment.
+ Manually load the order in SAP by using the data provided by customer and working with plant for PO production.
+ Tracking stock status in SAP on daily bases.
+ Follow up the order status with factory manager for the quick delivery of the products.
+ Provide Order status to customer and coordinating with freight forwarder for the shipment.
+ Prepare delivery notes for invoicing.
+ Follow up with forwarder for ETA, VESSEL, and BOL details for the shipment.
+ Update Open Order Report, Order intake Report on time.
+ Instruct sales team to plan new orders based as per current inventory.
+ Handle Customers and salespersons claims and queries
+ Proven experience in customer service or a related field
+ High school diploma or equivalent; bachelor's degree is a plus
+ Excellent verbal and written communication skills in English
+ Strong problem-solving abilities and attention to detail
+ Proficiency in using CRM systems and Microsoft Office suite
+ Ability to multitask and work efficiently in a fast-paced environment
+ Patient and empathetic approach to handling customer concerns
+ Team-oriented mindset with the ability to work independently when required
+ Flexible and adaptable to changing priorities and work schedules
+ Resilient with the ability to maintain composure in challenging situations
+ Strong time management and organizational skills
+ Basic technical understanding to troubleshoot common customer issues
+ Commitment to delivering exceptional customer experiences
+ 6-8 Years of experience in the relevant field
Ready to drive with Continental? Take the first step and fill in the online application.
We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team in Sonepat, India. As a key member of our organization, you will be responsible for providing exceptional support to our valued customers, ensuring their satisfaction and fostering long-term relationships.
+ Preparing Proforma invoice through SAP to collect the customer advance payment.
+ Manually load the order in SAP by using the data provided by customer and working with plant for PO production.
+ Tracking stock status in SAP on daily bases.
+ Follow up the order status with factory manager for the quick delivery of the products.
+ Provide Order status to customer and coordinating with freight forwarder for the shipment.
+ Prepare delivery notes for invoicing.
+ Follow up with forwarder for ETA, VESSEL, and BOL details for the shipment.
+ Update Open Order Report, Order intake Report on time.
+ Instruct sales team to plan new orders based as per current inventory.
+ Handle Customers and salespersons claims and queries
+ Proven experience in customer service or a related field
+ High school diploma or equivalent; bachelor's degree is a plus
+ Excellent verbal and written communication skills in English
+ Strong problem-solving abilities and attention to detail
+ Proficiency in using CRM systems and Microsoft Office suite
+ Ability to multitask and work efficiently in a fast-paced environment
+ Patient and empathetic approach to handling customer concerns
+ Team-oriented mindset with the ability to work independently when required
+ Flexible and adaptable to changing priorities and work schedules
+ Resilient with the ability to maintain composure in challenging situations
+ Strong time management and organizational skills
+ Basic technical understanding to troubleshoot common customer issues
+ Commitment to delivering exceptional customer experiences
+ 6-8 Years of experience in the relevant field
Ready to drive with Continental? Take the first step and fill in the online application.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service
Noida, Uttar Pradesh
Three Across
Posted 1 day ago
Job Viewed
Job Description
Job Title: Customer Service
Experience: 2+ Years
Location: Sector 62, Noida
Job Description:
- Minimum 2 Years of experience in International Customer Service BPO (Voice process) is mandate.
- Education: Graduation (In any stream)
If interested, please share your resume to
This advertiser has chosen not to accept applicants from your region.
8
Customer Service
Navi Mumbai, Maharashtra
NIIT
Posted 4 days ago
Job Viewed
Job Description
About NIIT
NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.
Link to website-
Job Description:
Position: Customer Service Executive (Voice – US Healthcare Domain)-WIPRO
Location: Airoli, Mumbai
Shift Timing: Night Shift
Process Type: US Healthcare
Key Responsibilities:
- Handle inbound and outbound voice-based customer interactions.
- Resolve queries and deliver exceptional service with professionalism.
- Maintain accurate call records and follow defined SOPs.
- Meet performance metrics on quality, accuracy, and customer satisfaction.
- Communicate effectively and actively listen to customer needs.
- Work in rotational shifts and adapt to changing schedules.
- Upsell or cross-sell services when applicable.
Eligibility Criteria:
- Education: 12th Pass / Intermediate or Graduates.
- Freshers with excellent verbal communication skills are welcome.
- Candidates with prior BPO experience will have added advantage.
- Not Eligible: B.Tech, M.Tech, MCA, MBA, BCA, Hotel Management, and other specialized/technical degrees.
- Mandatory: Valid PAN Card required during hiring process.
Hiring Process:
- Virtual Interview connect on WhatsApp to receive the interview invite.
- Interview Time - 11 AM .
Apply Now:
Email: WhatsApp: +91 (For Interview Link)
NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
This advertiser has chosen not to accept applicants from your region.
9