557 Resource Planner jobs in India

Accountabilities

Resource Planning & Allocation:

• Oversee the allocation and scheduling of resources, including dry dock, fit-out berths, fabrication bays, blasting & painting cells, manpower, materials, and equipment, to ensure efficient operations.
• Coordinate with project planners, the maintenance team, and various departments to align resources with project requirements and timelines.
• Provide regular reports and updates to senior management on resource utilization and potential bottlenecks.
• Regularly update and adjust resource allocation plans based on project progress, unexpected delays, and changing priorities.

Planning for Existing Projects:

• Formulate long-term and short-term plans to optimize shipyard operations and resource utilization.
• Prepare a Macro Plan, identifying workloads in each production section, month-wise efficiency norms, and stage-wise lead times.
• Distribute the Micro Plan to production, design, maintenance, quality, and supply chain management teams.
• Conduct discussions with relevant departments to finalize the Macro Plan, ensuring clear agreement on monthly targets.

Asset Utilization Optimization:

• Monitor the usage of large assets and resources to ensure high utilization rates.
• Conduct utilization analysis for dry docks, fit-out berths, and fabrication areas to identify and resolve under- or over-utilization issues.
• Propose and implement process improvements for resource scheduling and allocation, reducing idle time for key assets.

Coordination with Project Teams:

• Collaborate with project managers, production teams, and department heads to align resource plans with project milestones and requirements.
• Communicate resource availability and constraints to stakeholders, facilitating adjustments to schedules and plans.
• Act as a liaison between production and support teams to resolve resource-related conflicts.

Tracking & Reporting:

• Maintain accurate records of resource allocation and utilization, including asset schedules and reassignments.
• Generate regular reports on resource usage, allocation efficiency, and potential shortages affecting timelines.
• Present utilization data, forecasts, and planning insights to project managers and senior management.

Risk Management & Contingency Planning:

• Identify risks related to resource availability, such as equipment breakdowns or manpower shortages, and develop mitigation strategies.
• Create contingency plans to manage unexpected demands or disruptions.
• Collaborate with maintenance teams to schedule preventive maintenance for critical assets.

Interactions and Working Relationships

Internal:

• Head Central Planning: Regularly report on resource allocation status, usage metrics, and challenges.
• Head of Planning & Program Management: Provide updates and insights on asset utilization for strategic planning.
• Production & Department Heads: Coordinate with department heads to align resource allocation with operational needs.
• Maintenance & Engineering Teams: Collaborate to schedule upkeep of assets and minimize downtimes.

External:

• Interaction details can be provided as required.

Financial Authorities

• As per the Delegation of Authority (DOA) policy.

Qualifications, Experience, and Skills

Preferred Qualifications:

• Bachelor’s degree in Engineering, Industrial Management, or a related field.
• Master’s degree or certifications in Resource Planning, Operations Management, or Project Management are advantageous.
• Training or certification in advanced planning tools or asset management is preferred.

Preferred Experience:

• Over 10 years of experience in resource planning, asset management, and operations planning within the shipbuilding industry.

Functional Competency:

• Resource Planning Expertise: Strong understanding of resource allocation, scheduling, and optimization.
• Analytical & Problem-Solving Skills: Ability to assess demands, analyze data, and make informed decisions.
• Communication & Coordination: Effective interaction with teams and stakeholders for resource alignment.
• Risk Management: Skilled in identifying and mitigating risks related to resource availability.
• Financial Acumen: Knowledge of cost control and budget alignment in resource allocation.
• Technical Proficiency: Proficiency in ERP systems, project planning tools (e.g., Primavera, MS Project), and advanced MS Excel skills.

Accountabilities

Resource Planning & Allocation:

1. Oversee the allocation and scheduling of resources, including dry dock, fit-out berths, fabrication bays, blasting & painting cells, manpower, materials, and equipment, to ensure efficient operations.
2. Coordinate with project planners, the maintenance team, and various departments to align resources with project requirements and timelines.
3. Provide regular reports and updates to senior management on resource utilization and potential bottlenecks.
4. Regularly update and adjust resource allocation plans based on project progress, unexpected delays, and changing priorities.

Planning for Existing Projects:

1. Formulate long-term and short-term plans to optimize shipyard operations and resource utilization.
2. Prepare a Macro Plan, identifying workloads in each production section, month-wise efficiency norms, and stage-wise lead times.
3. Distribute the Micro Plan to production, design, maintenance, quality, and supply chain management teams.
4. Conduct discussions with relevant departments to finalize the Macro Plan, ensuring clear agreement on monthly targets.

Asset Utilization Optimization:

1. Monitor the usage of large assets and resources to ensure high utilization rates.
2. Conduct utilization analysis for dry docks, fit-out berths, and fabrication areas to identify and resolve under- or over-utilization issues.
3. Propose and implement process improvements for resource scheduling and allocation, reducing idle time for key assets.

Coordination with Project Teams:

1. Collaborate with project managers, production teams, and department heads to align resource plans with project milestones and requirements.
2. Communicate resource availability and constraints to stakeholders, facilitating adjustments to schedules and plans.
3. Act as a liaison between production and support teams to resolve resource-related conflicts.

Tracking & Reporting:

1. Maintain accurate records of resource allocation and utilization, including asset schedules and reassignments.
2. Generate regular reports on resource usage, allocation efficiency, and potential shortages affecting timelines.
3. Present utilization data, forecasts, and planning insights to project managers and senior management.

Risk Management & Contingency Planning:

1. Identify risks related to resource availability, such as equipment breakdowns or manpower shortages, and develop mitigation strategies.
2. Create contingency plans to manage unexpected demands or disruptions.
3. Collaborate with maintenance teams to schedule preventive maintenance for critical assets.

Interactions and Working Relationships

Internal:

1. Head Central Planning: Regularly report on resource allocation status, usage metrics, and challenges.
2. Head of Planning & Program Management: Provide updates and insights on asset utilization for strategic planning.
3. Production & Department Heads: Coordinate with department heads to align resource allocation with operational needs.
4. Maintenance & Engineering Teams: Collaborate to schedule upkeep of assets and minimize downtimes.

External:

1. Interaction details can be provided as required.

Financial Authorities

1. As per the Delegation of Authority (DOA) policy.

Qualifications, Experience, and Skills

Preferred Qualifications:

1. Bachelors degree in Engineering, Industrial Management, or a related field.
2. Masters degree or certifications in Resource Planning, Operations Management, or Project Management are advantageous.
3. Training or certification in advanced planning tools or asset management is preferred.

Preferred Experience:

1. Over 10 years of experience in resource planning, asset management, and operations planning within the shipbuilding industry.

Functional Competency:

1. Resource Planning Expertise: Strong understanding of resource allocation, scheduling, and optimization.
2. Analytical & Problem-Solving Skills: Ability to assess demands, analyze data, and make informed decisions.
3. Communication & Coordination: Effective interaction with teams and stakeholders for resource alignment.
4. Risk Management: Skilled in identifying and mitigating risks related to resource availability.
5. Financial Acumen: Knowledge of cost control and budget alignment in resource allocation.
6. Technical Proficiency: Proficiency in ERP systems, project planning tools (e.g., Primavera, MS Project), and advanced MS Excel skills.

Responsibilities:

• Analyze front office and back office volume projections; service metrics targets versus current

performance trends on AHT, shrinkage (absenteeism and aux usage), attrition, occupancy, and

service level to give recommendations on how to better maximize resources.

• Ensures that service level targets as well as other program/client targets are met through proper

forecasting of workload

• Validate client forecasts and requirements for trends and compliance with contractual

agreements.

• Serves as subject matter expert and WFM liaisons for specific programs and coordinates with

Operations to ensure consistent business/operational goals

• Responsible for FTE forecasting in order to meet targets based on call volume, or back office

volume projections subsequently coordinating the established targets to Operations (Account/

Ops manager and Director).

• FTE conversion for the different weekly working hours within the different sites/geographies
• Projects seating requirements per program based on current manpower and upcoming/existing

business needs

• Works with Strategy COE to support Global Seat Planning process with the goal of maximizing

agent to seat ratios for the companyRole & responsibilities

• Manages long term forecasts and capacity utilization, costs and all resource planning functions

for designated programs/accounts of the company, ensuring that all workforce management

strategies are met.

• Acts as WFM SME by providing program oversight and taking appropriate action to meet KPI

goals and maximize efficiency

• Maintains capacity planning files and documents according to standard operating procedures

and quality expectations.

• Contributes to the creation or improvement of tools, processes, and workflows to reduce cycle

times, improve error rates, and increase added value.

Requirements
Description and Requirements
Role: Resource Planner
Shift:
US Shift timings

Experience:
3+ Years

Key Skills:
Capacity Planning, Headcount Planning, Resource Planning, Shrinkage, Utilization, Occupancy, Forecasting

Position Summary:
A Forecasting and Capacity Planning Analyst produces long & short-term resource plans for frontline agent and seat resources. The analyst acts as the primary client-facing representative of WFM and serves to unify planning for programs supported in multiple locations. The analyst will quantify productive resource requirements starting from the bidding stage to the end of life on an account. Aside from this, they will produce simulations of resource maximization, operations transition within sites/geographies and provide recommendations on how to improve the account's resources.

Responsibilities:

• Analyze front office and back office volume projections; service metrics targets versus current performance trends on AHT, shrinkage (absenteeism and aux usage), attrition, occupancy, and service level to give recommendations on how to better maximize resources.
• Ensures that service level targets as well as other program/client targets are met through proper forecasting of workload
• Validate client forecasts and requirements for trends and compliance with contractual agreements.
• Serves as subject matter expert and WFM liaisons for specific programs and coordinates with Operations to ensure consistent business/operational goals
• Responsible for FTE forecasting in order to meet targets based on call volume, or back office volume projections subsequently coordinating the established targets to Operations (Account/ Ops manager and Director).
• FTE conversion for the different weekly working hours within the different sites/geographies
• Projects seating requirements per program based on current manpower and upcoming/existing business needs
• Works with Strategy COE to support Global Seat Planning process with the goal of maximizing agent to seat ratios for the company
• Manages long term forecasts and capacity utilization, costs and all resource planning functions for designated programs/accounts of the company, ensuring that all workforce management strategies are met.
• Acts as WFM SME by providing program oversight and taking appropriate action to meet KPI goals and maximize efficiency
• Maintains capacity planning files and documents according to standard operating procedures and quality expectations.
• Contributes to the creation or improvement of tools, processes, and workflows to reduce cycle times, improve error rates, and increase added value.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Must-Haves:

1. Experience with Capacity Planning, Headcount Planning, Resource Planning, Shrinkage, Utilization, Occupancy.

2. This is an on-site position at Ahmedabad, Gujarat (no remote).

3. This is going to be a rotation shift, including 80% night shift

Position Summary:

A Forecasting and Capacity Planning Analyst produces long- & short-term

resource plans for frontline agent and seat resources. The analyst acts as the primary

client-facing representative of WFM and serves to unify planning for programs supported in

multiple locations. The analyst will quantify productive resource requirements starting from the

bidding stage to the end of life on an account. Aside from this, they will produce simulations of resource maximization and operations transition within sites/geographies and provide

recommendations on how to improve the account's resources.

Responsibilities:

• Analyze front office and back office volume projections and service metrics targets
• versus current performance trends on AHT, shrinkage (absenteeism and aux
• usage), attrition, occupancy, and service level to give recommendations on how
• to better maximize resources.
• Ensures that service-level targets as well as other program/client targets are met through proper forecasting of workload
• Validate client forecasts and requirements for trends and compliance with contractual agreements.
• Serves as subject matter expert and WFM liaison for specific programs and
• coordinates with Operations to ensure consistent business/operational goals
• Responsible for FTE forecasting in order to meet targets based on call volume, or
• back office volume projections subsequently coordinating the established targets
• to Operations (Account/Ops Manager and Director).
• FTE conversion for the different weekly working hours within the different sites/geographies
• Projects seating requirements per program based on current manpower and upcoming/existing business needs
• Works with Strategy COE to support Global Seat Planning process with the goal of maximizing agentseat rat ratios for the company
• Manages long-term forecasts and capacity utilization, costs and all resources.
• planning functions for designated programs/accounts of the company, ensuring
• that all workforce management strategies are met.
• Acts as WFM SME by providing program oversight and taking appropriate action to meet KPI goals and maximize efficiency
• Maintains capacity planning files and documents according to standard operating procedures and quality expectations.
• Contributes to the creation or improvement of tools, processes, and workflows to reduce cycle times, improve error rates, and increase added value.

Eligibility:

• Bachelors degree in Mathematics, Statistics, Business Administration, or a related field.
• Fresh graduates or candidates with up to 1 year of experience in a relevant role.
• Familiarity with WFM tools like Verint, NICE, or Aspect is advantageous but not

mandatory.

Strong analytical & problem-solving skills

Proficiency in Excel/Google Sheets

Bachelor's degree or equivalent

1–3+ years of workforce/resource planning experience (BPO preferred)

Accountabilities

Resource Planning & Allocation:

• Oversee the allocation and scheduling of resources, including dry dock, fit-out berths, fabrication bays, blasting & painting cells, manpower, materials, and equipment, to ensure efficient operations.
• Coordinate with project planners, the maintenance team, and various departments to align resources with project requirements and timelines.
• Provide regular reports and updates to senior management on resource utilization and potential bottlenecks.
• Regularly update and adjust resource allocation plans based on project progress, unexpected delays, and changing priorities.

Planning for Existing Projects:

• Formulate long-term and short-term plans to optimize shipyard operations and resource utilization.
• Prepare a Macro Plan, identifying workloads in each production section, month-wise efficiency norms, and stage-wise lead times.
• Distribute the Micro Plan to production, design, maintenance, quality, and supply chain management teams.
• Conduct discussions with relevant departments to finalize the Macro Plan, ensuring clear agreement on monthly targets.

Asset Utilization Optimization:

• Monitor the usage of large assets and resources to ensure high utilization rates.
• Conduct utilization analysis for dry docks, fit-out berths, and fabrication areas to identify and resolve under- or over-utilization issues.
• Propose and implement process improvements for resource scheduling and allocation, reducing idle time for key assets.

Coordination with Project Teams:

• Collaborate with project managers, production teams, and department heads to align resource plans with project milestones and requirements.
• Communicate resource availability and constraints to stakeholders, facilitating adjustments to schedules and plans.
• Act as a liaison between production and support teams to resolve resource-related conflicts.

Tracking & Reporting:

• Maintain accurate records of resource allocation and utilization, including asset schedules and reassignments.
• Generate regular reports on resource usage, allocation efficiency, and potential shortages affecting timelines.
• Present utilization data, forecasts, and planning insights to project managers and senior management.

Risk Management & Contingency Planning:

• Identify risks related to resource availability, such as equipment breakdowns or manpower shortages, and develop mitigation strategies.
• Create contingency plans to manage unexpected demands or disruptions.
• Collaborate with maintenance teams to schedule preventive maintenance for critical assets.

Interactions and Working Relationships

Internal:

• Head Central Planning: Regularly report on resource allocation status, usage metrics, and challenges.
• Head of Planning & Program Management: Provide updates and insights on asset utilization for strategic planning.
• Production & Department Heads: Coordinate with department heads to align resource allocation with operational needs.
• Maintenance & Engineering Teams: Collaborate to schedule upkeep of assets and minimize downtimes.

External:

• Interaction details can be provided as required.

Financial Authorities

• As per the Delegation of Authority (DOA) policy.

Qualifications, Experience, and Skills

Preferred Qualifications:

• Bachelor’s degree in Engineering, Industrial Management, or a related field.
• Master’s degree or certifications in Resource Planning, Operations Management, or Project Management are advantageous.
• Training or certification in advanced planning tools or asset management is preferred.

Preferred Experience:

• Over 10 years of experience in resource planning, asset management, and operations planning within the shipbuilding industry.

Functional Competency:

• Resource Planning Expertise: Strong understanding of resource allocation, scheduling, and optimization.
• Analytical & Problem-Solving Skills: Ability to assess demands, analyze data, and make informed decisions.
• Communication & Coordination: Effective interaction with teams and stakeholders for resource alignment.
• Risk Management: Skilled in identifying and mitigating risks related to resource availability.
• Financial Acumen: Knowledge of cost control and budget alignment in resource allocation.
• Technical Proficiency: Proficiency in ERP systems, project planning tools (e.g., Primavera, MS Project), and advanced MS Excel skills.

Accountabilities

Resource Planning & Allocation:

• Oversee the allocation and scheduling of resources, including dry dock, fit-out berths, fabrication bays, blasting & painting cells, manpower, materials, and equipment, to ensure efficient operations.
• Coordinate with project planners, the maintenance team, and various departments to align resources with project requirements and timelines.
• Provide regular reports and updates to senior management on resource utilization and potential bottlenecks.
• Regularly update and adjust resource allocation plans based on project progress, unexpected delays, and changing priorities.

Planning for Existing Projects:

• Formulate long-term and short-term plans to optimize shipyard operations and resource utilization.
• Prepare a Macro Plan, identifying workloads in each production section, month-wise efficiency norms, and stage-wise lead times.
• Distribute the Micro Plan to production, design, maintenance, quality, and supply chain management teams.
• Conduct discussions with relevant departments to finalize the Macro Plan, ensuring clear agreement on monthly targets.

Asset Utilization Optimization:

• Monitor the usage of large assets and resources to ensure high utilization rates.
• Conduct utilization analysis for dry docks, fit-out berths, and fabrication areas to identify and resolve under- or over-utilization issues.
• Propose and implement process improvements for resource scheduling and allocation, reducing idle time for key assets.

Coordination with Project Teams:

• Collaborate with project managers, production teams, and department heads to align resource plans with project milestones and requirements.
• Communicate resource availability and constraints to stakeholders, facilitating adjustments to schedules and plans.
• Act as a liaison between production and support teams to resolve resource-related conflicts.

Tracking & Reporting:

• Maintain accurate records of resource allocation and utilization, including asset schedules and reassignments.
• Generate regular reports on resource usage, allocation efficiency, and potential shortages affecting timelines.
• Present utilization data, forecasts, and planning insights to project managers and senior management.

Risk Management & Contingency Planning:

• Identify risks related to resource availability, such as equipment breakdowns or manpower shortages, and develop mitigation strategies.
• Create contingency plans to manage unexpected demands or disruptions.
• Collaborate with maintenance teams to schedule preventive maintenance for critical assets.

Interactions and Working Relationships

Internal:

• Head Central Planning: Regularly report on resource allocation status, usage metrics, and challenges.
• Head of Planning & Program Management: Provide updates and insights on asset utilization for strategic planning.
• Production & Department Heads: Coordinate with department heads to align resource allocation with operational needs.
• Maintenance & Engineering Teams: Collaborate to schedule upkeep of assets and minimize downtimes.

External:

• Interaction details can be provided as required.

Financial Authorities

• As per the Delegation of Authority (DOA) policy.

Qualifications, Experience, and Skills

Preferred Qualifications:

• Bachelor’s degree in Engineering, Industrial Management, or a related field.
• Master’s degree or certifications in Resource Planning, Operations Management, or Project Management are advantageous.
• Training or certification in advanced planning tools or asset management is preferred.

Preferred Experience:

• Over 10 years of experience in resource planning, asset management, and operations planning within the shipbuilding industry.

Functional Competency:

• Resource Planning Expertise: Strong understanding of resource allocation, scheduling, and optimization.
• Analytical & Problem-Solving Skills: Ability to assess demands, analyze data, and make informed decisions.
• Communication & Coordination: Effective interaction with teams and stakeholders for resource alignment.
• Risk Management: Skilled in identifying and mitigating risks related to resource availability.
• Financial Acumen: Knowledge of cost control and budget alignment in resource allocation.
• Technical Proficiency: Proficiency in ERP systems, project planning tools (e.g., Primavera, MS Project), and advanced MS Excel skills.