181 Resource Planner jobs in India

Resource Planner - Workforce Management, Mumbai

Mumbai, Maharashtra Lumina Datamatics

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Job Description

Position/Job Title: Resource Planner – Workforce Management

Skillset:

  • 4+ years of WFM Experience with Scheduling and Planning.
  • Added advantage if candidate has forecasting experience.
  • Working knowledge of WFM tools like IEX and Verint is a must.
  • Advanced Excel knowledge is compulsory; Advanced tools like Python, R etc. will be an asset.
  • Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
  • Ability to perform forecasting in a contact center environment and schedule to those needs is a must.
  • Clear communication skills to manage client and stakeholder conversations.
  • Graduate in Mathematics, Science, Statistics, or related field.
  • Team player as well as a skilled individual contributor.
  • Excellent knowledge of Excel. Knowledge of VBA and Macros would be an added advantage.
  • Proficient in MS Office tools such as Word, PowerPoint, and Outlook.
  • Experience in Years:

  • 4+ Years
  • Qualifications:

  • Graduate in Mathematics, Science, Statistics or related field.
  • Salary:

  • Market competitive
  • Email resume to
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    Resource Planner

    Pune, Maharashtra Tetra Pak

    Posted today

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    Job Description

    What you will do

  • Execute resource planning and scheduling of the Field Force for a defined area with consistent application, full transparency for all involved stakeholders, and by using the approved processes and tools to ensure consistent world-class customer experience and optimal business performance by;
  • Dispatching and routing a team of Field Service engineers
  • Ensuring that response time targets are met in line with SLA’s
  • Scheduling of engineers to ensure maximum productivity and efficiency
  • Ensuring that agreed escalation and service processes are followed
  • Together with Resource Planning Leader, participate in the analysis of short- and mid-term capacity constraints (over or under capacity), and coordinate capacity adjustment actions through own regional resources, cross regions or outsourcing resources.
  • Proactively plan the field force for internal training development in full and in time
  • Drive operational planning, forecasting for the market areas. 
  • Participate in deploying visual management and KPIs for planning & scheduling.
  • Participate in the share & learn, continuous improvement activities and implementation of best practices related to planning and scheduling. Avoid sub-optimization.
  • Be creative and supportive in the use of methodologies and tools aiming for continuous Improvement on planning processes (FSM, SAP) 
  • We believe you have

  • Bachelor’s degree in a related field
  • Minimum 5 years as resource planning experience or previous customer services experience ideally in engineering service industry
  • Strong productivity focus Proven record of process implementation, discipline and organizational agility
  • Strong continuous improvement focus Demonstrated in Leadership Elements: Change, Collaborate and Perform
  • Very good command in English 
  • We Offer You
  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape

  • A culture that pioneers a spirit of innovation where our industry experts drive visible results

  • An equal opportunity employment experience that values diversity and inclusion

  • Market competitive compensation and benefits with flexible working arrangements

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    Global Resource Planner

    Bengaluru, Karnataka Smiths Detection

    Posted today

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    Job Description

    Job Description

    Job Purpose:

    The primary goal to create insight and balance and optimization of out resource pool through coordination, planning and allocation of resources, allowing for accurate prioritization and decision making by management. Planning technology personnel resources across all projects and work efforts globally. By implementing effective capacity planning and proactive resource identification and allocation, the role aims to enhance the likelihood of meeting project schedules and budgets, reducing impact of delays. This is achieved by ensuring that resource demand is consistently matched with the right quantity, quality and expertise of resource supply, supporting the successful delivery of all Technology projects and individual work packages

    Duties:

    • Collaborate with cross functional teams (Centre of Excellence (CoE / manufacturing facility) and the Regions, Markets, contract/client, affiliates and partners where applicable) to support the delivery of the Product/s for efficiently and effectively. between the relevant site.
    • Collaborate with Technology Department Heads to assess and define both short- and long-term personnel resource needs.
    • Collaborate with Programs Teams to ensure up to date progress on the execution of projects is taken into account of general planning.
    • Support the processes by providing accurate resource availability data for the short- to medium-term, assisting in the evaluation and acceptance of new work within the Technology department.
    • Assign teams and personnel, down to the developer/engineer level, across project-level, work package-level, and individual task-level to help the Project Manager and Project Engineering Coordinator meet key milestones and deadlines.
    • Identify potential bottlenecks, conflicts, or resource overloads (e.g., competing resource demands across multiple projects), and proactively address these issues in partnership with Department Heads and Project Leads.
    • Propose and implement solutions to optimize resource allocation across multiple projects, ensuring alignment with critical path requirements and overall priorities.
    • Coordinate personnel resources and match supply with demand for various projects and work packages on a daily, weekly, and monthly basis.
    • Maintain an up-to-date, accessible resource management tool that provides visibility across the management team and stakeholders for data-driven decision-making.
    • Monitor technical skillsets and capabilities within the Technology department and flag any resource gaps to the management team.
    • Drive continuous improvement of tools and processes for labour forecasting and resource allocation.
    • Act as the Technology coordinator for the provision and management of contractor personnel.
    • Provide accurate reporting on personnel levels in relation to current and future requirements, ensuring alignment with Performance Indicators and thresholds.
    • Assist Project Managers with identifying labour underspends or overspends, recommending corrective actions to stay on schedule and within budget.
    • Oversee the Earned Value Management (EVM) process for monitoring and reporting on Technology Programs and Projects.

    Ensure the Technology Portfolio of Record (PoR) is accurately maintained and serve as the PoR champion.

    Planning and Decision Making:

    High-priority projects require input from all R&D software teams at varying levels. Currently, each department manager handles their team’s contributions, resulting in separate Points of Contact for the Project Manager, Project Engineering Coordinator. This fragmented approach leads to significant management overhead, inefficiencies, and an increased risk of errors, all contributing to higher business costs.

    Each Department Manager spends an estimated 1-2 days per week (8-16 hours) coordinating these efforts, which adds up to 1-2 full working weeks per week across the teams. Additionally, inefficient allocation of just 1% of the R&D resources per day incurs an estimated hidden cost, with the actual cost likely being much higher.

    Delays that damage our reputation as well as delaying our roadmap and ability to optimize revenue as we cannot keep our commitments due to the constant shift of resources by lack of insight and oversight


    Key Internal and External Relationships: 

    • Technology leaders
    • Program leaders
    • Industry Directors
    • CoE / Manufacturing Plant Functional leads and staff

    Additional Information

    Job Purpose:

    A critical position in the global training department’s ability to deliver high quality Training Material and Documentation. This role will be critical in ensuring a high quality of all training content throughout the department.

    This role holder supports the Training delivery and quality pillar of the Global Training and Documentation department.  This role involves creating content for the training department to a high quality, whilst also ensuring that departmental branding and terminology is maintained. This role will deliver the quality assurance activity required to ensure highly accurate documentation and training material is delivered to our customer and internal audiences, as such an exceptionally high standard of English is required. The role will also support with administration tasks such as the creation of Purchase Orders for activities such as translation of materials and other aspects of the day to day running of the department to ensure smooth operation.

    We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

    At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc )

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    Resource Planner, Cebu, Philippines

    Mumbai, Maharashtra Lumina Datamatics

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Position/Job Title: Resource Planner

    Skillset:

  • 4+ years of WFM Experience with Scheduling and Planning.
  • Added advantage if candidate has forecasting experience.
  • Working knowledge of WFM tools like IEX and Verint is a must.
  • Advanced Excel knowledge is compulsory; Advanced tools like Python, R etc. will be an asset.
  • Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
  • Ability to perform forecasting in a contact center environment and schedule to those needs is a must.
  • Clear communication skills to manage client and stakeholder conversations.
  • Graduate in Mathematics, Science, Statistics, or related field.
  • Team player as well as a skilled individual contributor.
  • Excellent knowledge of Excel. Knowledge of VBA and Macros would be an added advantage.
  • Proficient in MS Office tools such as Word, PowerPoint, and Outlook.• Graduate in Mathematics, Science, Statistics, or related field.
  • Team player as well as a skilled individual contributor.
  • Excellent knowledge of Excel. Knowledge of VBA and Macros would be an added advantage.
  • Proficient in MS Office tools such as Word, PowerPoint, and Outlook.
  • Experience in Years :

  • 4+ Years
  • Qualifications:

  • Graduate (Preferred)
  • Salary:

  • Market competitive
  • Email resume to
    This advertiser has chosen not to accept applicants from your region.

    Analyst, Workforce Management

    Pune, Maharashtra Evolent

    Posted 2 days ago

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    Job Description

    **Your Future Evolves Here**
    Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference _working_ in everything from scrubs to jeans.
    Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as "Great Places to Work" in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation's Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.
    We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you're looking for a place where your work can be personally and professionally rewarding, don't just join a company with a mission. Join a mission with a company behind it.
    **What You'll Be Doing:**
    **Your Future Evolves Here**
    Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference _working_ in everything from scrubs to jeans.
    Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as "Great Places to Work" in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation's Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.
    We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you're looking for a place where your work can be personally and professionally rewarding, don't just join a company with a mission. Join a mission with a company behind it.
    **What You'll Be Doing:**
    **Position Summary**
    The Workforce Management Analyst is responsible for optimizing workforce operations to enhance efficiency and customer satisfaction. This role involves analyzing key performance indicators (KPIs), forecasting staffing needs, and developing schedules to ensure adequate staffing levels. The analyst will monitor real-time performance, identify trends, and recommend improvements to processes and systems. Key responsibilities include:
    + **Data Analysis** : Collect and analyze data related to workforce performance and customer interactions to identify areas for improvement.
    + **Forecasting and Scheduling** : Implement forecasting models and schedules to meet service level objectives.
    + **Reporting** : Generate regular and ad-hoc reports on workforce metrics, including attendance, performance, and call center statistics (daily, weekly, and monthly) and help identify trends to promote decision making.
    + **Process Improvement** : Identify opportunities for process automation and optimization to enhance operational efficiency.
    + **Collaboration** : Work closely with operations and cross-functional teams to ensure alignment with company standards and goals.
    + **Real-Time Monitoring** : Provide real-time monitoring and adjustments to staffing levels to meet service demands.
    **Essential Skills (Required) :**
    + A minimum of 3-5 years of experience in a WFM role.
    + Hands-on RTA/Scheduling Experience with Genesis application (minimum 1 year.)
    + Must be an advanced user of Microsoft Excel.
    + Excellent verbal and written communication skills.
    + Extremely well-organized with excellent analytical, problem-solving, and planning skills.
    + Critical thinking with the ability to contribute to challenging assignments in a business environment.
    + A high sense of urgency, and the ability to multi-task and meet deadlines.
    + Exceptional learning agility and possess a highly developed curiosity.
    **Good To Have Skills:**
    + Knowledge of Power BI/Tableau will be preferred.
    + SQL knowledge.
    **Mandatory Requirements:**
    We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.
    **Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status** .
    **Mandatory Requirements:**
    Employees must have a high-speed broadband internet connection with a minimum speed of **50 Mbps** and the ability to set up a wired connection to their home network to ensure effective remote work. These requirements may be updated as needed by the business.
    ?
    **Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status** .
    Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!
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    UKG Workforce Management

    Pune, Maharashtra Ampcus Tech Pvt. Ltd

    Posted today

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    Job Description

    Role : UKG WFM Architect

    Location : India


    Note: We have an urgent requirement for pharmaceutical distribution supply chain & healthcare services


    JD:

    Leading and driving UKG WFM implementations and providing strategic direction to ensure successful implementation and optimization

    Experience in defining system architecture, , ensuring alignment to business needs and driving technical excellence through this implementation

    Deep expertise in UKG Pro WFM, systems integrations and WFM best practices

    Design and deliver high quality solutions through system configuration that meets overall business requirements

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    Analyst- Workforce Management

    Pune, Maharashtra Allstate Benefits

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    Job Description

    Job Description

    Workforce Management effectively monitors and tracks call flow volumes to ensure service standards are met. The Lead Consultant will perform complex staffing and forecasting models to drive service level and customer satisfaction results to achieve and exceed service level guarantees and smart goals

    Job Responsibilities

    Create and maintain accurate volume forecasting models at regular intervals
    Provide short term and long-term strategic planning
    Communicates call volume fluctuations and staffing models to support the service levels 
    Volume forecasting and staffing recommendations for reps
    Provides timely and accurate reporting including scorecards and trending as required
    Provides analysis and thought leadership around call and cost optimization to Operations Manager
    Completes individual tasks, assignments and/or long-term projects through applying professional judgment, knowledge, and experience
    Influences others through subject matter expertise and provides performance feedback to Supervising Manager where applicable
    Requires an understanding of the underlying principles of a professional discipline and the application of those principles in completing work and making judgments and/or recommendations for action
    Drive process automation and optimization within the team
    People Management: 
    Builds long-term relationships within team by creating an environment of safety and innovation
    Creates an environment of accountability amongst themselves and direct reports
    Executes HR-related processes and develops staff through coaching and mentoring and providing specific, timely, open, honest, and constructive performance feedback
    Analyzes long-term impact of new or anticipated strategies and contributes to Allstate business and functional strategy
    Education and Experience:
    2+ years’ experience in a call center environment in a people management role
    2+ years operation/administrative experience with Avaya CMS, Verint workforce management mandatory
    Must have excellent customer service skills and verbal/written communication skills
    Must have strong analytical and strong organizational skills
    Proficiency in all Microsoft products with emphasis in Excel and Power Point 
    Strong computer skills are required
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