1,090 Retail Account Manager jobs in India
AVP - Key Account Management
Posted 5 days ago
Job Viewed
Job Description
Role Overview:
The ideal candidate will be a strategic thinker and a proactive relationship builder, responsible for delivering excellence in client servicing, driving revenue through upselling and cross-selling, and owning the P&L for assigned key accounts.
Key Responsibilities:
Client Relationship Management
- Act as the single point of contact for large enterprise clients, ensuring exceptional client satisfaction and relationship depth.
- Regularly engage in face-to-face meetings with CXO-level executives to understand client business needs and strategic goals.
- Build long-term, trusted partnerships and drive client retention and loyalty.
Revenue Generation & P&L Ownership
- Drive revenue growth through strategic upselling and cross-selling of products and services.
- Own and manage the P&L for each assigned client, ensuring profitable engagement and client satisfaction.
- Identify new business opportunities within existing accounts and develop strategies to maximize wallet share.
Account Strategy & Execution
- Create and execute account plans focused on client growth, engagement, and service delivery.
- Collaborate with internal stakeholders (product, marketing, finance, operations, and tech) to ensure timely and effective service delivery.
- Monitor client KPIs, satisfaction scores, and usage patterns to proactively address concerns and create value-driven solutions.
Internal & External Stakeholder Management
- Work closely with cross-functional teams to deliver on client expectations, project timelines, and innovation requests.
- Lead internal business reviews and external quarterly/annual review meetings with clients.
- Address escalations with prompt resolution and ensure high client satisfaction scores.
Reporting & Insights
- Provide detailed reporting on client performance, revenue growth, and key metrics to senior leadership.
- Deliver insights based on data analytics and client feedback to shape future engagement strategies.
Key Skills & Experience:
- Proven track record in enterprise client servicing, key account management, or customer success.
- Strong experience in CXO-level engagement and handling face-to-face meetings confidently.
- Strategic thinker with strong commercial acumen and experience in P&L management.
- Ability to drive upsell/cross-sell revenue in complex enterprise environments.
- Excellent communication, negotiation, and stakeholder management skills.
- Highly organized with strong project and relationship management capabilities.
- Experience in working with cross-functional internal teams (product, tech, finance, legal).
- Domain knowledge in fintech/Payment, SaaS, gifting, loyalty, or enterprise services (preferred).
Qualifications:
- MBA or equivalent post-graduate degree in Business, Marketing, or related field.
- Bachelor’s degree in business, management, or related discipline.
About - Vouchagram India Private Limited (brand name - GyFTR)
Vouchagram is a fintech solutions provider in the digital rewards and branded currencies space. Across its 13-year run, VG has redefined loyalty rewards across consumer, channel, retail, petrol, banking, and BFSI space.
We are one of the largest networks of rewards with 250 + partner brand associations, 300 + clients, and servicing the top 14 banks in the country, driving rewards disbursements worth INRF 4000 Crores annually. A Digital Voucher gets sent from VG’s proprietary technology every 2 seconds! With our edge in white-label rewards solutions and APIs, we aspire to change the way alternate digital currencies like e-vouchers and loyalty points etc, are consumed by our customers. VG ecosystem connects the brand partners, clients, customers, and VG concierge services in real-time to provide instant reward deliveries following our mantra that reward delayed as an experience is reward denied. As a young organisation, we still thrive in a start-up culture where work and after-work life are equally valued and enjoyed. Our employee surveys rate us as one of the most jovial and fun places to work, which motivates employees to look forward to coming to work and delivering their best!
Key Account Management Specialist ( Digital Solution Advisor)
Posted 5 days ago
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Job Description
Digital Solution Advisor (Key Account Management/Postsales)
Job Description
The Digital Solution Advisor (DSA) is a part of the front-end
sales/ account management team at HighRadius and works
closely with the Account Executive (AE) in day-to-day
interactions with the prospect/ customer. The DSA will
carry a Sales quota target and the primary responsibility is
to move deals through the sales pipeline across the various
sales stages to closure and also customer satisfaction (NPS
50)/renewals/minimize churn.
Job Summary:
HighRadius End-to-End Sales and Customer Management Process
HighRadius follows a “Two-in-a-Box” model where DSA and an
Account Executive (AE) are involved in every interaction with
a prospect/ customer.
The different stages of such a process usually include:
• Initial connect and prospecting
• Understanding prospect business needs and requirements
• Creating and demonstrating value of HighRadius products to
prospects using Business Cases/ ROI models
• Aligning with various stakeholders in the prospect’s organization
• Preparing and reviewing contracts
• Renewal of contracts
• Proactive churn risk management
• Escalation Management
• Negotiation and closing the deal/ opportunity
Responsibilities
• Work along with the AE to move deals/ opportunities through
the pipeline.
• Interact with the prospect/ customer on a day-to-day basis.
• Requirement gathering and Customer qualification via a
systematic analysis of customer business.
• Product demonstration to Finance department of Fortune 1,000
companies (CXO, VP, Director Level audience).
• Develop a detailed Cost Benefit ROI/ Business Case model.
• Strategize/ develop a plan to take on the competition and take
deals/ opportunities to successful closure.
• Churn management - maximize customer satisfaction
• Analyze customer tickets and coordinate with respective
departments (support, product, etc.) to be sure we are closing
tickets and ensuring high customer satisfaction
• Negotiate and close renewals
• Proactively manage customers to minimize churn
Requirements
• Prior Sales/Business Development/Pre-Sales/ Consulting
experience/ Customer Success
• Hands-on working experience with ERP software’s and/or cloud
computing knowledge is an advantage 3-10 Years of
experience is preferred
• MBA and undergrad from reputed institutions is an
advantage
• Experience in working with North American or European
customers in a consultative sales role would be an advantage
• Prior Accounts Receivable knowledge would be an advantage
Soft Skills
• Highly Organized and Self Motivated
• Possesses excellent communication and presentation skills
• Comfortable interacting with CXO level employees of Fortune
1,000 companies
• Excellent at teamwork and ability to work in a distributed
delivery environment
• Possesses and demonstrates high integrity and credibility as
perceived by all those with whom they will work
• Strong intellect coupled with proficient commercial instincts
Unwavering focus on results/target
Key Account Manager Retail
Posted 5 days ago
Job Viewed
Job Description
Key Account Manager – Retail
Location: Mumbai
Experience: 5–10+ years
Industry: Retail Technology / POS / AIDC Solutions
About the Role
TVS Electronics is seeking a dynamic and results-driven Key Account Manager to manage and grow strategic retail accounts. The role focuses on POS hardware, AIDC solutions, and Retail Software ISVs , ensuring long-term engagement with large enterprise customers in Retail and QSR segments.
Key Responsibilities
- Own and drive B2B sales for TVS Electronics’ retail solutions.
- Manage and grow key accounts in Retail and Quick Service Restaurant (QSR) segments.
- Build and maintain strong relationships with decision-makers in enterprise accounts.
- Identify new business opportunities and expand revenue within existing accounts.
- Lead sales presentations, product demonstrations, and negotiations .
- Collaborate with cross-functional teams (Pre-Sales, Operations, Support) to ensure successful implementation and customer satisfaction.
- Track sales performance, pipeline, and forecasts; report to management regularly.
Desired Profile
- 5–10+ years of experience in B2B sales, preferably in POS hardware, AIDC solutions, or Retail Software ISVs .
- Strong network in the retail ecosystem , including decision-makers in Retail & QSR.
- Proven ability to handle key accounts and drive long-term customer engagement.
- Excellent communication, negotiation, and presentation skills .
- Self-motivated, result-oriented, and capable of working independently and within a team.
- Understanding of retail technology trends , POS hardware, and software solutions is a plus.
Education
- Bachelor’s degree in business, Commerce, Electronics, IT, or related field . MBA is a plus.
Key Account Manager - Retail
Posted 12 days ago
Job Viewed
Job Description
Key Responsibilities:
- Develop and maintain strong, long-term relationships with key retail accounts.
- Understand client business objectives and align our offerings to meet their needs.
- Develop and implement strategic account plans to drive revenue growth.
- Negotiate contracts and pricing agreements with key clients.
- Manage order processing and ensure timely delivery of products/services.
- Serve as the primary point of contact for all client inquiries and issues.
- Proactively identify opportunities for upselling and cross-selling.
- Collaborate with internal teams to ensure client satisfaction.
- Track account performance and provide regular reports on sales and client status.
- Stay informed about industry trends and competitive landscape within the retail sector.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 4 years of experience in account management, sales, or business development, preferably in the retail sector.
- Proven track record of managing and growing key accounts.
- Excellent negotiation, communication, and interpersonal skills.
- Strong understanding of sales principles and customer relationship management.
- Ability to develop strategic account plans and execute them effectively.
- Results-oriented with a strong focus on achieving sales targets.
- Proficiency in CRM software.
- Excellent problem-solving and analytical skills.
- Ability to work independently and collaboratively within a team.
Account Manager, Retail Business Services
Posted 2 days ago
Job Viewed
Job Description
About the Role - Account Manager:
The Account Manager will be chartered with recruiting top brands into Amazon North America (US/CA) 1P and subsequently setting them up for success as vendors in Amazon by perfectly launching them. If you're inspired by a new challenge and the thought of contributing to a new business in a significant way this is the position for you.
In this role, you will be operating in a fast-moving and often ambiguous environment and will have full responsibility for achieving business objectives. Specifically, the individual will be responsible for identifying and building relationships with key influencers and decision makers within the executive teams of prospective vendors/suppliers along with internal stakeholders and cross functional teams to create and present compelling Amazon solutions that meet and exceed the vendor expectations of a direct relationship with Amazon Retail.
You will also be encouraged to identify ways to automate and simplify manual processes in order to improve productivity.
Key job responsibilities
Key job responsibilities
- Identify, prospect, and recruit new brands to Amazon North America (US/CA) 1P by explaining the benefits of a Retail relationship with Amazon and negotiating contractual terms.
- Be a business consultant to new vendors providing insights and advice, with the ability to interact with different business profiles and sectors.
- Help new vendors master Amazon's tools and systems so that they can be self-sufficient and integrate their products to Amazon's platform efficiently.
Basic Qualifications
- 2+ years of sales or account management experience
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
Preferred Qualifications
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Account Manager, Retail Business Services
Posted 2 days ago
Job Viewed
Job Description
About the Role - Account Manager:
The Account Manager will be chartered with recruiting top brands into Amazon North America (US/CA) 1P and subsequently setting them up for success as vendors in Amazon by perfectly launching them. If you're inspired by a new challenge and the thought of contributing to a new business in a significant way this is the position for you.
In this role, you will be operating in a fast-moving and often ambiguous environment and will have full responsibility for achieving business objectives. Specifically, the individual will be responsible for identifying and building relationships with key influencers and decision makers within the executive teams of prospective vendors/suppliers along with internal stakeholders and cross functional teams to create and present compelling Amazon solutions that meet and exceed the vendor expectations of a direct relationship with Amazon Retail.
You will also be encouraged to identify ways to automate and simplify manual processes in order to improve productivity.
Key job responsibilities
Key job responsibilities
- Identify, prospect, and recruit new brands to Amazon North America (US/CA) 1P by explaining the benefits of a Retail relationship with Amazon and negotiating contractual terms.
- Be a business consultant to new vendors providing insights and advice, with the ability to interact with different business profiles and sectors.
- Help new vendors master Amazon's tools and systems so that they can be self-sufficient and integrate their products to Amazon's platform efficiently.
Basic Qualifications
- 2+ years of sales or account management experience
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
Preferred Qualifications
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Account Manager, Retail Business Services
Posted 2 days ago
Job Viewed
Job Description
About the Role - Account Manager:
The Account Manager will be chartered with recruiting top brands into Amazon North America (US/CA) 1P and subsequently setting them up for success as vendors in Amazon by perfectly launching them. If you're inspired by a new challenge and the thought of contributing to a new business in a significant way this is the position for you.
In this role, you will be operating in a fast-moving and often ambiguous environment and will have full responsibility for achieving business objectives. Specifically, the individual will be responsible for identifying and building relationships with key influencers and decision makers within the executive teams of prospective vendors/suppliers along with internal stakeholders and cross functional teams to create and present compelling Amazon solutions that meet and exceed the vendor expectations of a direct relationship with Amazon Retail.
You will also be encouraged to identify ways to automate and simplify manual processes in order to improve productivity.
Key job responsibilities
Key job responsibilities
- Identify, prospect, and recruit new brands to Amazon North America (US/CA) 1P by explaining the benefits of a Retail relationship with Amazon and negotiating contractual terms.
- Be a business consultant to new vendors providing insights and advice, with the ability to interact with different business profiles and sectors.
- Help new vendors master Amazon's tools and systems so that they can be self-sufficient and integrate their products to Amazon's platform efficiently.
Basic Qualifications
- 2+ years of sales or account management experience
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
Preferred Qualifications
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Account Manager, Retail Business Services
Posted 2 days ago
Job Viewed
Job Description
About the Role - Account Manager:
The Account Manager will be chartered with recruiting top brands into Amazon North America (US/CA) 1P and subsequently setting them up for success as vendors in Amazon by perfectly launching them. If you're inspired by a new challenge and the thought of contributing to a new business in a significant way this is the position for you.
In this role, you will be operating in a fast-moving and often ambiguous environment and will have full responsibility for achieving business objectives. Specifically, the individual will be responsible for identifying and building relationships with key influencers and decision makers within the executive teams of prospective vendors/suppliers along with internal stakeholders and cross functional teams to create and present compelling Amazon solutions that meet and exceed the vendor expectations of a direct relationship with Amazon Retail.
You will also be encouraged to identify ways to automate and simplify manual processes in order to improve productivity.
Key job responsibilities
Key job responsibilities
- Identify, prospect, and recruit new brands to Amazon North America (US/CA) 1P by explaining the benefits of a Retail relationship with Amazon and negotiating contractual terms.
- Be a business consultant to new vendors providing insights and advice, with the ability to interact with different business profiles and sectors.
- Help new vendors master Amazon's tools and systems so that they can be self-sufficient and integrate their products to Amazon's platform efficiently.
Basic Qualifications
- 2+ years of sales or account management experience
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
Preferred Qualifications
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
National Account Manager, FMCG Retail
Posted 7 days ago
Job Viewed
Job Description
Responsibilities:
- Develop and execute comprehensive account management strategies for key national retail accounts to achieve ambitious sales targets and market share objectives.
- Build and maintain strong, long-lasting relationships with decision-makers at major retail organizations.
- Negotiate and secure favorable terms, promotions, and shelf space agreements with key retail partners.
- Collaborate with internal teams, including Sales, Marketing, Supply Chain, and Finance, to ensure seamless execution of account plans and customer satisfaction.
- Conduct in-depth market and account analysis to identify growth opportunities, competitive threats, and strategic initiatives.
- Develop compelling sales presentations and proposals tailored to the specific needs of each retail account.
- Manage forecasting, inventory planning, and order fulfillment processes to ensure optimal product availability and minimize stock-outs.
- Monitor account performance, analyze sales data, and provide regular, insightful reports and recommendations to senior leadership.
- Stay abreast of industry trends, competitor activities, and evolving consumer preferences within the FMCG retail sector.
- Act as the primary point of contact for assigned national accounts, resolving issues and ensuring exceptional service delivery.
- Bachelor's degree in Business Administration, Marketing, or a related field. An MBA is a significant advantage.
- Minimum of 8 years of progressive experience in sales, with a minimum of 4 years in National Account Management or a similar senior client-facing role within the FMCG industry.
- Proven track record of successfully managing large national retail accounts and achieving significant sales growth.
- Deep understanding of retail operations, category management, and the dynamics of the Indian FMCG market.
- Exceptional negotiation, presentation, and communication skills, with a strong ability to influence stakeholders.
- Proficiency in CRM software (e.g., Salesforce) and sales analytics tools.
- Strategic thinking and strong analytical capabilities, with the ability to translate data into actionable insights.
- Ability to travel extensively across India to meet with key clients.
- Demonstrated ability to work collaboratively with cross-functional teams.
Manager, Account Management, Retail Business Services (RBS)
Posted 2 days ago
Job Viewed
Job Description
Retail Business Services (RBS) organization is seeking a Manager, Account Management to lead the account management organization for AU & EU Retail Vendor Recruitment (RVR), responsible for the growth and development of the organization.
In this role, you will be operating in a fast-moving and often ambiguous environment and will have full responsibility for achieving business objectives. Specifically, the individual will be responsible for recruiting top brands into Amazon and subsequently setting them up for success as vendors by perfectly launching them. This person has relentlessly high standards and operates as a business owner who understands key levers to achieve results through their team. They have a passion for people management and are at their best when they're building, developing and guiding high-performing teams. In this role, you will be responsible for all business and operational objectives of your Account Management team (8-10 direct reports).
If you are interested in growing brands and businesses on Amazon, then we're interested in talking to you!
Key job responsibilities
Business Growth
· Contribute to goal setting for your team to align with organizational goals.
· Drive business development strategy to recruit the top brands and help new vendors master Amazon's tools and systems so that they can be self-sufficient and integrate their products to Amazon's platform efficiently.
· Implement and track metrics to record the success and quality of your team's vendors. Use these metrics to guide your work and uncover hidden areas of opportunity.
Leadership
· Manage a team of Account Managers (8-10 direct reports)
· Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment. Contribute to strategic plans for the organization.
· Partner with external teams including Category Management, Finance, and Central Support teams to align programs and initiatives to drive growth.
· Manage recruiting and hiring efforts across direct team and broader organization. Coach, mentor, and develop your team.
Basic Qualifications
- MBA
- 4+ years of team management experience
- Experience influencing internal and external stakeholders
- Experience with sales CRM tools such as Salesforce or similar software
- Experience analyzing data and best practices to assess performance drivers
Preferred Qualifications
- 6+ years of team management experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.