What Jobs are available for Retail Banking in India?

• Lead and manage a remote team of banking operations professionals, providing guidance, training, and performance management.
• Oversee daily retail banking operations, including account opening, transaction processing, loan origination support, and customer service escalations.
• Develop, implement, and enforce operational policies and procedures to ensure compliance with banking regulations (e.g., RBI guidelines, FEMA).
• Identify opportunities for process improvement and implement solutions to enhance operational efficiency, reduce costs, and minimize risk.
• Ensure the accuracy and integrity of all banking transactions and data.
• Manage relationships with third-party vendors and service providers.
• Monitor key performance indicators (KPIs) and provide regular reports to senior management on operational performance.
• Lead the successful implementation of new banking systems, products, and technologies.
• Address and resolve complex customer issues and operational challenges promptly and effectively.
• Foster a culture of compliance, security, and exceptional customer service within the operations team.
• Stay abreast of industry trends, regulatory changes, and competitive practices in retail banking.

• A Bachelor's degree in Finance, Business Administration, Economics, or a related field. A Master's degree or relevant professional certifications (e.g., Certified Banking and Financial Services Professional - CBFS) are highly desirable.
• A minimum of 8 years of progressive experience in retail banking operations, with at least 3 years in a management or supervisory role.
• In-depth knowledge of retail banking products, services, and operational workflows.
• Strong understanding of banking regulations, compliance requirements, and risk management principles.
• Proven experience in leading and managing remote teams effectively.
• Exceptional leadership, problem-solving, and decision-making skills.
• Excellent communication, interpersonal, and stakeholder management abilities.
• Proficiency in banking software and CRM systems.
• Ability to analyze operational data and implement data-driven improvements.
• Strong organizational and time-management skills, with the ability to prioritize effectively in a remote setting.

• Oversee all aspects of branch operations, including sales, customer service, risk management, and regulatory compliance.
• Develop and implement strategic plans to achieve branch sales targets for loans, deposits, and other banking products.
• Lead, motivate, and coach a team of banking professionals, fostering a high-performance culture.
• Ensure the delivery of exceptional customer service, building and maintaining strong client relationships.
• Manage branch profitability by controlling expenses and identifying opportunities for revenue growth.
• Conduct regular performance reviews and provide ongoing feedback and development opportunities for branch staff.
• Monitor market trends and competitor activities to identify new business opportunities.
• Ensure compliance with all bank policies, procedures, and regulatory requirements.
• Handle escalated customer issues and resolve them efficiently and effectively.
• Promote the bank's brand and services within the local community.
• Manage branch security and operational integrity.

• Proven experience in retail banking management, with a track record of success in sales and customer service leadership.
• Strong knowledge of banking products, services, and regulatory compliance.
• Demonstrated leadership and team management skills, with the ability to inspire and develop staff.
• Excellent sales, negotiation, and communication abilities.
• Strong analytical and problem-solving skills.
• Bachelor's degree in Business Administration, Finance, Economics, or a related field.
• Relevant banking certifications are a plus.
• Ability to build and maintain strong relationships with customers and community stakeholders.

• Oversee all aspects of retail banking operations, including branch network, ATMs, and digital channels.
• Develop and implement operational strategies to enhance efficiency, customer satisfaction, and profitability.
• Manage and lead a team of banking professionals, fostering a high-performance culture.
• Ensure compliance with all banking laws, regulations, and internal policies.
• Monitor operational performance metrics, identify areas for improvement, and implement corrective actions.
• Manage operational budgets and control expenses effectively.
• Oversee risk management and security protocols to protect customer assets and data.
• Drive the adoption and optimization of digital banking solutions and new technologies.
• Enhance customer service delivery across all retail banking touchpoints.
• Collaborate with other departments (e.g., Marketing, IT, Compliance) to achieve organizational goals.
• Lead projects focused on process improvement and operational excellence.
• Stay abreast of industry trends and best practices in retail banking operations.

• Master's degree in Business Administration, Finance, Economics, or a related field.
• Minimum of 10 years of progressive experience in retail banking operations, with at least 5 years in a senior management role.
• Proven track record of successfully managing large-scale banking operations.
• In-depth knowledge of banking products, services, and regulatory requirements.
• Strong leadership, team management, and motivational skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proficiency in financial management and budgeting.
• Experience with digital transformation in the banking sector is highly desirable.
• Exceptional communication and interpersonal skills.
• Ability to work effectively in a hybrid environment, balancing on-site and remote responsibilities.

• Develop and execute strategic operational plans for the retail banking division to achieve business objectives.
• Oversee the daily operations of all retail banking channels, including branches, digital platforms, and customer service centers.
• Ensure adherence to all relevant banking regulations, compliance standards, and internal policies.
• Manage operational risks, implementing robust controls and mitigation strategies.
• Drive continuous improvement initiatives to enhance operational efficiency, service quality, and cost-effectiveness.
• Lead, mentor, and develop a high-performing team of operational managers and staff.
• Oversee the implementation and integration of new technologies and systems to support banking operations.
• Monitor key performance indicators (KPIs) and operational metrics, reporting on performance to senior management.
• Collaborate with other departments, including product development, marketing, and risk management, to ensure seamless service delivery.
• Champion a customer-centric approach, ensuring exceptional service delivery across all touchpoints.

• Master's degree in Business Administration, Finance, or a related field.
• Significant experience (10+ years) in retail banking operations management, with a proven track record of leadership.
• In-depth knowledge of retail banking products, services, processes, and regulatory frameworks.
• Demonstrated experience in strategic planning, risk management, and process optimization within the financial services industry.
• Exceptional leadership, communication, and interpersonal skills.
• Proven ability to manage large teams and drive significant operational change.
• Strong analytical and problem-solving capabilities.
• Experience with digital transformation initiatives in banking is highly desirable.

Job Purpose :  

The purpose of the Head Relationship banking is to be a Supervisor and a mentor to the HNW channel. Handholding the RMs and Ensuring the RMs are meeting their income. 

Ensuring RMs meet the right customers and have a meaningful engagement with customer  

Ensuring the RMs are trained and equipped to handle customer queries Acquisition of High new worth customers to the Bank: 

Acquire new customers who meet product criteria through cross-referencing 

Ensuring timely onboarding of quality accounts in the HNW channel for the bank  

Ensuring lowest depletion of the newly acquired accounts  

Increase liabilities size of relationship via balances in accounts of existing customers 

To Enhance & Retain customer profitability by capturing larger share of Wallet 

Ensuring the highest level of service to the customers in the branch 

Profiling Customers and Providing Financial planning & Investment Advise as per customers need 

To ensure maintenance of updated Relationship File

Mentoring the RMs in the branch

To handle a team of 4 to 9 Preferred Relationship Manager 

Recruitment and training of Relationship Manager Team and Lead a result oriented team  

Ensuring the RMs are trained and well equipped with data and products to handle and service the customers 

Ensuring the Relationship managers are meeting the right set of customers 

Ensuring joint calls with the relationship managers 

Complaints Handling for the RM Channel