6,596 Retail Banking jobs in India

Key Responsibilities :

• Develop predictive models using latest machine learning / statistical methods across the domains of Risk, customer & sales
• Define and establish robust model evaluation & governance framework
• Engage with the Risk & Model Committees
• Responsible for the end-to-end development and implementation of all scorecards/risk monitoring framework across businesses
• Stakeholder relationship management & control aspects of analytical project delivery
• Should be a subject matter expert in the domain of credit risk
• Strong statistical knowledge and demonstrated hands-on experience in model development & management
• Working knowledge of R, Python or SAS is a must.

Job Description

A professional at this position level within Virtusa has the following responsibilities:

· Sales Origination : Experienced in mobilizing a team to drive content, approach and solution for sales opportunities with leading banks and large regional focused on competing in an efficient manner in the digital age

· Solution Development : Develop deep understanding ofour go-to-market strategy for practice offerings across process improvement, efficiency enhancement, analytics, intelligent automation and roadmap assessment. Develop content and personalize for sales support

· Deal Shaping : Experienced in leading medium to large scale RFPs and proposals

· People Development : Mentor, develop skills and take accountability for staffing for project/program team members

· Industry Thought Leadership: Shares his/her viewpoints in wider banking community, ability to shape the agenda in given domain.

Requirements

·Bachelor's Degree Required

·7+ years of Management Consulting or equivalent banking industry experience in a reputed institution

·Deep retail Banking industry functional knowledge

·Preferably should have worked for a Bank for at least 3-5 years.

·Previous consulting and sales experience preferred.

·Hands on experience in different banking sub-domains like lending, Mortgages, retail banking, core banking, mobile banking, channels, customer servicing etc.

·Ability to think outside the box and influence clients to select best in class.

·Awareness of the technology trends and the impact they have on banking models and operations.

·Great communication and presentations skills are a must.

·Product expertise on platforms like Finacle, Temenos, Backbase, FIS, Fiserv would be preferred

• Oversee all aspects of branch operations, including customer service, sales, and operational efficiency.
• Lead, coach, and motivate branch staff to achieve individual and team sales and service targets.
• Drive business development initiatives to attract new customers and deepen relationships with existing clients.
• Ensure exceptional customer service delivery, addressing client needs and resolving issues promptly.
• Manage branch staff performance, including recruitment, training, and development.
• Monitor branch performance against key metrics, including deposits, loans, fee income, and customer satisfaction.
• Ensure compliance with all banking regulations, policies, and procedures.
• Manage branch budget and control operational expenses.
• Promote a strong sales culture within the branch.
• Build and maintain relationships with local businesses and community organizations.
• Oversee risk management and security protocols for the branch.
• Act as a primary point of contact for complex customer inquiries and issues.

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field. Master's degree or relevant professional certification is preferred.
• Minimum of 7 years of experience in retail banking, with at least 3 years in a supervisory or managerial role.
• Proven track record of success in sales, customer service, and branch operations management.
• Strong knowledge of banking products, services, and regulatory requirements.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to motivate and develop a team.
• Proficiency in banking software and CRM systems.
• Strong understanding of financial metrics and performance management.
• Customer-centric approach with a commitment to building long-term relationships.
• Ability to work effectively in a fast-paced environment.

Role & responsibilities

• Anchor and manage Financial Management Information System for the organization including P&L and other Business Dashboards
• Own & Deliver - Development, Automation and Publishing of all Business, Operations and People related MIS for the organization
• Partner with various internal business stakeholders for discussion relating to various financial parameters as well as ad-hoc analysis
• Budgeting, Forecasting and Provisioning for Income and OPEX
• Strict and timely monitoring of P&L and Balance Sheet lines to ensure regular granular tracking of stated business outcomes while maintaining cost discipline pertaining to related expense budgets
• Structured engagement with Business to highlight / recommend modifications to improve the shape of P&L and Balance Sheet
• Drive expense management and analytics through deep understanding of cost booking processes and systems
• Continuously improve and simplify expense allocation methodology across departments
• Design and institutionalize systematic OPEX dashboards and MIS
• Develop and share key granular insights on OPEX to facilitate active engagement with stakeholders and optimize expenses
• Actively manage cost centre related processes
• Provide decisioning support to Sr Management in Business and Finance through advanced analytics and related dashboards

Experience in Banking and Financial Services is a must.  Should have led / played significant role in end-to-end digital transformation programs in Agile environments.

• Retail Banking experience is mandatory. 
• Understanding of the Mobile In app, Push notifications, SMS, Email 
• Understanding of how data is combined from multiple sources into Data warehouse. 
• Understanding of cloud platform - GCP maybe - like PEGA is on GCP in some markets
• Should have worked and be aware of Agile ways of working, environment, and process.
• Knowledge of saving and current accounts, personal loans and mortgages.
• Contact Center Optimization experience – IVR, Browser changes under Digital channels.
• Branch optimization
• Payments

Requirements

• Current state research, data gathering and analysis.
• Data analysis and modelling
• Process analysis and documentation
• Business requirements gathering from CLIENT stakeholders.
• Business requirements definition and prioritisation
• Traceability of business requirements into solution design to confirm linkage of business functionality/expectations in any new proposed solution.
• High level business solution design, which may cover aspects of customer journey design, policy design, business process design, business procedure design, organisation/people design and high-level functional systems design (for example, architecture, use cases)
• Evaluation of relative costs, benefits and obstacles of potential solutions
• Traceability of requirements and solution design into subsequent system design activity, through liaison with the CLIENT Software Delivery team in order to confirm technical designs follow the business design.
• Analysis to support key decisions made by the Project sponsor or steering committee.
• Align the analysis effort to SAFe methodology.
• Overall:
• Business requirements gathering
• Business flow creation and optimization 
• User stories and business requirements documentation
• Support in UAT Testing
• Support in operational readiness
• Support in Release Management
• Track operational benefits and support in risk management.
• Change propagation and training support
• Conduct impact analysis

Job Purpose :  

The purpose of the Head Relationship banking is to be a Supervisor and a mentor to the HNW channel. Handholding the RMs and Ensuring the RMs are meeting their income. 

Ensuring RMs meet the right customers and have a meaningful engagement with customer  

Ensuring the RMs are trained and equipped to handle customer queries Acquisition of High new worth customers to the Bank: 

Acquire new customers who meet product criteria through cross-referencing 

Ensuring timely onboarding of quality accounts in the HNW channel for the bank  

Ensuring lowest depletion of the newly acquired accounts  

Increase liabilities size of relationship via balances in accounts of existing customers 

To Enhance & Retain customer profitability by capturing larger share of Wallet 

Ensuring the highest level of service to the customers in the branch 

Profiling Customers and Providing Financial planning & Investment Advise as per customers need 

To ensure maintenance of updated Relationship File

Mentoring the RMs in the branch

To handle a team of 4 to 9 Preferred Relationship Manager 

Recruitment and training of Relationship Manager Team and Lead a result oriented team  

Ensuring the RMs are trained and well equipped with data and products to handle and service the customers 

Ensuring the Relationship managers are meeting the right set of customers 

Ensuring joint calls with the relationship managers 

Complaints Handling for the RM Channel