7,492 Retail Banking jobs in India

Responsibilities:

* Manage retail banking operations, Deposit Sales & sales

*Drive Casa sales, cross-sell products & manage asset liabilities.

* Oversee Casa services & cross selling initiatives

* Ensure compliance with regulatory standards

Health insurance

Provident fund

Annual bonus

NB : "We are recruiting for a scheduled commercial bank"

Role– National Head ( Retail Branch Banking )

Reports to: EVP (Retail Banking)

Location: Thrissur

About the Role:

We are seeking a highly experienced and visionary leader to head our Branch Banking Division. The role involves driving strategy, sales, customer acquisition & retention, branch expansion, and process excellence to strengthen the Bank’s market presence and profitability.

Key Responsibilities:

Develop & implement cohesive strategies for liability and third-party products.

Lead branch expansion initiatives and enhance branch performance.

Drive customer-centric marketing, sales, and engagement programs.

Ensure regulatory compliance, process efficiency, and service excellence.

Mentor and develop senior leaders to build a strong succession pipeline.

Achieve business growth across CASA, NRI, and overall banking portfolio .

Minimum Requirements:

Education: Post-Graduation or higher.

Experience: 22–25 years in Branch Banking with proven leadership in large-scale operations, sales, and customer engagement .

About us

BCG Expand is a specialist firm providing unique data-driven business intelligence as a trusted advisor to senior executives across the world's leading financial services firms to help them to operate more effectively. BCG Expand's activities are focused on data benchmarking in technology, operations, FinTech and market data, with expertise around strategic cost and human resourcing benchmarking in wholesale finance.

Founded in 2001 as an independent research boutique, BCG Expand is a wholly owned subsidiary of the Boston Consulting Group (BCG), headquartered in London and with offices in Singapore, Toronto, Delhi, Frankfurt and New York. At Expand we're proud of our friendly, inclusive and authentic team. It takes diversity of thought, culture, background and perspective to drive a global growing business, understand our clients' needs and maintain our professional, supportive and entrepreneurial working culture that we all enjoy.

Job description

BCG Expand are seeking a Lead Analyst to help support and drive a large, growing book of work aligned to the Retail Banking sector in the REBEX (Retail Banking Excellence) team. The successful candidate will be expected to successfully contribute to revenue growth and innovation to their domain and ensure successful completion of projects with experience and flexibility.

The Lead Analyst will manage client projects in the region, supporting clients' strategic decisions through BCG Expand's syndicated benchmarking and market research. A significant part of the role will involve in-depth discussions with clients, including C-suite executives, to guide strategic decisions using insights and analysis. We are looking for a proactive, curious, and diligent individual—a systematic and articulate problem solver who will play a key role in the Retail Banking Practice Area.

Key responsibilities will include:

• Leading end-to-end delivery of client projects, including data collection, analysis, and synthesis of large qualitative and quantitative datasets to build strategic insights
• Interpreting market and industry trends to identify patterns, extract insights, and highlight emerging opportunities.
• Leading client and internal meetings effectively; addressing client questions/queries using the data and content expertise
• Understanding client needs and delivering tailored, insight-driven solutions through proprietary tools, rigorous analysis, and customized reports or presentations
• Working with BCG case teams as part of BCG case engagements
• Ensuring client and case team satisfaction and timely project delivery
• Driving new ideas and working independently with limited guidance
• Collaborating with colleagues to sustain and grow the program's membership base
• Act as senior member in the team and take on oversight and line management responsibility for junior team members

While senior team members provide oversight, BCG Expand's culture puts emphasis on personal ownership at every stage of an employee's career. Furthermore, Lead Analysts play a central role in all aspects of the delivery lifecycle, from supporting sales through to initial data collection, analysis, visualization and communication of the findings, allowing for a great deal of diversity on the job and the development of a broad skills set. You will have a high level of direct client exposure, which in many cases reaches C-level executives.

We seek an analytical, articulate, and proactive problem solver who will lead the analysis and delivery process. The role requires rapid learning and business knowledge development, with strong opportunities for internal career progression.

Job requirements

Note:
Candidates must be based in Gurgaon.

Qualifications and Experience

• Strong Master's degree, preferably in an analytical or quantitative subject
• 5+ years' work experience, ideally benchmarking, research or business analysis
• Some sector experience in financial services, consultancy or market research preferred (retail banking experience would be a distinct advantage)

Technical

• Advanced MS Office skills: especially Excel (including pivot tables and comfort with complex data sets) and PowerPoint
• Knowledge in any of Alteryx, Python, Tableau, or PowerBI is helpful, but not mandatory pre-requisites
• Ability to interrogate, interpret, evaluate and model data to extract insights and answer clients' queries
• Excellent analytical, rational thinking and problem-solving ability
• Attention to detail
• Knowledge of financial services terminology and concepts

Non-Technical

• Engaging presentation and storytelling skills, with the ability to run client meetings, develop a deep understanding of client needs and handle difficult client situations effectively
• Project management of high value products, including time management and prioritization skills
• Ability to handle data and information sensitively and confidentially
• Ability to work accurately and simultaneously on multiple assignments, sometimes under pressure, leveraging resources accordingly and reporting progress to stakeholders
• Effective verbal and written communication
• Entrepreneurial, creative and collaborative mind-set, demonstrating ownership and initiative

Apply now

This is an immediate vacancy, and early application would be an advantage.

Please email your CV and cover letter, telling us why you are excited about this role and consider yourself to be a good fit for it, to

At Expand we're proud of our inclusive, diverse and authentic team. It takes diversity of thought, culture, background and perspective to drive a global growing business, understand our clients' needs and create a welcoming culture for us all to enjoy.

Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. If you're a quick learner, conscientious and friendly, you might be just the person we're looking for.

By submitting your personal information, which could include a job application, you give Expand and BCG permission to process, screen and store it for the purposes of the recruitment process. We may share this personal information with a third party IT provider which hosts our recruitment platform and with third party assessment providers who assesses your qualifications as part of the recruitment process. Your personal information will not be shared with any other parties except as set out herein. For additional information, please review our
privacy policy
which we will update from time to time. You give Expand and BCG permission to retain your application and contact details to verify whether you have previously applied and so that we may notify you of further opportunities.

Job Description: Retail Banking Domain Trainer

Position: Retail Banking Domain Trainer

Experience: 7+ years in International Retail Banking

Role Type: Client-Facing, Full-Time

Location: (Chennai )

Role Overview:

We are seeking an accomplished Retail Banking Domain Trainer with at least 7+years of progressive and hands-on experience in the international retail banking sector. This position is also client-facing and requires exceptional communication skills, a comprehensive understanding of all facets of retail banking, and demonstrated capability in delivering engaging, impactful training to diverse audiences.

Key Responsibilities:

• Design, develop, and deliver high-impact training programs on international retail banking concepts, processes, regulations, and best practices.
• Conduct needs assessments and tailor training materials to meet specific client and learner requirements across geographies.
• Train client staff on retail banking productssuch as deposits, loans, cards, digital banking, customer onboarding, AML/KYC, and regulatory compliance.
• Facilitate interactive workshops and learning sessions using blended learning methodologies (in-person, virtual, e-learning).
• Act as a subject matter expert and advisor to the internal stakeholders on retail banking trends, emerging technologies, and customer service excellence.
• Evaluate training effectiveness through assessments, feedback, and performance metrics; implement continuous improvements to content and delivery methods.
• Partner with cross-functional teams and stakeholders to ensure alignment of training content with business objectives and compliance standards.
• Support business development by representing the companys expertise in client meetings, demos, and industry events.

Key Requirements:

• Minimum 7 years of hands-on experience in international retail banking, covering all key domains (products, operations, compliance, technology, and risk).
• Strong client-facing background with proven ability to communicate complex concepts clearly to both technical and non-technical audiences.
• In-depth knowledge of global retail banking regulations, customer lifecycle, digital banking trends, and operational processes.
• Excellent written and verbal communication, presentation, and facilitation skills.
• Experience developing curriculum, learning materials, and assessments for diverse audiences.
• Ability to adapt training style based on audience (executives, frontline staff, operations, etc.).
• Flexibility to travel or deliver virtual training sessions at different HCL office in India.
• Bachelors degree in banking, finance, business, or a related field. Professional certifications (e.g., CBAP, CPRE, or relevant retail banking credentials) are a plus.

What We Offer:

• Opportunity to work with top-tier clients in the evolving international retail banking industry.
• Collaborative and innovative work environment.
• Competitive compensation, performance bonuses, and professional development opportunities.

The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements

profile involving acquiring growing deepening Bank customer relationships through effective relationship management

Required Candidate profile

Focusing on the analysis and satisfaction of Bank Customers financial banking investment and business needs and objectives

To cross sell Asset & liability products to the banks clients

PMS AUM AIF

Perks and benefits

Best In Banking Industry*

The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements

profile involving acquiring growing deepening Bank customer relationships through effective relationship management

Required Candidate profile

Focusing on the analysis and satisfaction of Bank Customers financial banking investment and business needs and objectives

To cross sell Asset & liability products to the banks clients

PMS AUM AIF

Perks and benefits

Best In Banking Industry*

Strong leadership quality Ability to build a Team

Experience {Banking Products} NTB, liability, Branch Banking

To achieve the assigned business target of the Region

Manage the business profitably

Monitor the business quality and customer service

Required Candidate profile

handle Branch of Bank & Handling Direct Sales Team would be given priority Team Building Sourcing of business thru the Bank Branches and Direct Sales Team, Managing cost of acquisition

Perks and benefits

Best In BFSI*

• Oversee the day-to-day operations of the branch, ensuring efficiency and compliance.
• Lead, motivate, and manage a team of banking professionals to achieve sales and service goals.
• Develop and implement strategies to increase customer acquisition, retention, and profitability.
• Monitor branch performance against targets and take corrective actions as needed.
• Ensure strict adherence to all banking regulations, policies, and procedures.
• Cultivate strong relationships with customers and provide exceptional service.
• Identify and pursue business development opportunities within the local market.
• Manage branch risks, including operational, credit, and compliance risks.
• Conduct regular performance reviews and provide coaching and development to staff.
• Represent the bank in the local community and build positive relationships.

• Bachelor's degree in Business Administration, Finance, Commerce, or a related field. Master's degree preferred.
• Minimum of 5 years of experience in banking, with at least 2-3 years in a supervisory or managerial role.
• Proven track record of achieving sales targets and driving branch growth.
• Strong understanding of retail banking products, services, and operations.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in banking software and CRM systems.
• Knowledge of regulatory requirements within the financial services industry.
• Ability to analyze financial data and make sound business decisions.
• Commitment to providing outstanding customer service.