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Showing 516 Retail Banking jobs in India

Retail Banking Operations Officer

462001 Bhopal, Madhya Pradesh ₹60000 Annually WhatJobs Direct

Posted 2 days ago

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Job Description

full-time
Our client, a distinguished financial institution, is seeking a detail-oriented and efficient Retail Banking Operations Officer to manage and optimize their branch operations. This role is crucial for ensuring the smooth and compliant execution of daily banking activities. You will oversee customer service standards, transaction processing, and regulatory adherence within the branch environment. Responsibilities include managing branch staff, training them on new procedures and products, and ensuring excellent customer service delivery. You will also be responsible for monitoring branch performance metrics, identifying areas for improvement, and implementing corrective actions. A key aspect of this role involves managing cash handling, ATM operations, and ensuring the security of branch assets. You will liaise with various departments, including compliance, risk management, and IT, to resolve operational issues and implement new systems. The ideal candidate will possess a strong background in retail banking operations, a thorough understanding of banking regulations and compliance, and excellent leadership and problem-solving skills. Proven experience in managing a branch or a significant operational function within a bank is essential. Strong customer service orientation, attention to detail, and the ability to work effectively under pressure are vital. Join our client's reputable team and contribute to providing exceptional banking services to their valued customers at their branch in **Bhopal, Madhya Pradesh, IN**.

Key Responsibilities:
  • Oversee daily operations of the retail banking branch, ensuring efficiency and compliance.
  • Manage and lead branch staff, providing training, coaching, and performance management.
  • Ensure adherence to all banking regulations, policies, and procedures.
  • Monitor customer service levels and implement strategies to enhance customer satisfaction.
  • Manage transaction processing, cash handling, and ATM operations.
  • Ensure the security of branch assets, including cash and customer data.
  • Identify operational inefficiencies and implement solutions for improvement.
  • Collaborate with other departments to resolve issues and implement new banking services.
  • Maintain accurate operational records and prepare reports for senior management.
  • Foster a positive and productive work environment for branch staff.
Qualifications:
  • Bachelor's degree in Commerce, Business Administration, Finance, or a related field.
  • Minimum of 4 years of experience in retail banking operations, with at least 2 years in a supervisory or management role.
  • In-depth knowledge of banking products, services, regulations, and compliance requirements.
  • Proven experience in staff management and customer service leadership.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent communication, interpersonal, and organizational abilities.
  • Proficiency in banking software and MS Office Suite.
  • Commitment to maintaining high standards of integrity and ethical conduct.
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Flexcube Developer with Retail Banking

Bangalore, Karnataka Cognizant

Posted today

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Job Description

**Job Summary**
We are seeking an experienced Product Architect for our ISG team with 11 to 15 years of experience. The ideal candidate will have expertise in FLEXCUBE modules including Interest and Charges Consumer Lending CASA and Core. Proficiency in Core Java and PL/SQL is essential. The role involves working from our office during day shifts focusing on retail banking solutions.
**Responsibilities**
Design and develop robust product architectures for FLEXCUBE modules to enhance retail banking solutions. - Collaborate with cross-functional teams to ensure seamless integration of FLEXCUBE components. - Analyze business requirements and translate them into technical specifications for FLEXCUBE implementations. - Provide technical guidance and support to development teams to ensure adherence to best practices. - Optimize FLEXCUBE configurations to improve system performance and user experience. - Conduct code reviews and ensure quality assurance for FLEXCUBE-related projects. - Develop and maintain documentation for FLEXCUBE architecture and design processes. - Ensure compliance with industry standards and regulations in all FLEXCUBE implementations. - Lead troubleshooting efforts to resolve complex technical issues related to FLEXCUBE modules. - Stay updated with the latest FLEXCUBE developments and incorporate them into product strategies. - Collaborate with stakeholders to gather feedback and continuously improve FLEXCUBE solutions. - Mentor junior team members and provide training on FLEXCUBE technologies. - Contribute to the companys mission by delivering innovative banking solutions that enhance customer satisfaction.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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Head of Retail Banking Operations

226001 Lucknow, Uttar Pradesh ₹1700000 Annually WhatJobs

Posted 2 days ago

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Job Description

full-time
Our client, a leading financial institution, is looking for a dynamic and experienced Head of Retail Banking Operations to oversee and optimize their retail banking services in Lucknow, Uttar Pradesh, IN . This critical role is responsible for ensuring the efficient and effective delivery of all retail banking products and services, from account opening and transaction processing to customer service and branch operations. The Head of Retail Banking Operations will lead a large team, driving operational excellence, enhancing customer satisfaction, and ensuring compliance with all banking regulations. Key responsibilities include developing and implementing operational strategies, managing budgets, optimizing branch network performance, and identifying opportunities for process improvement and technology adoption. You will work closely with product development, risk management, and compliance teams to ensure seamless integration and service delivery. The ideal candidate will possess a strong understanding of retail banking principles, operational best practices, and regulatory frameworks. Proven leadership skills, excellent problem-solving abilities, and a track record of driving significant improvements in operational efficiency and customer experience are essential. A Bachelor's degree in Finance, Business Administration, or a related field is required, with an MBA or relevant professional certification being a strong advantage. A minimum of 10 years of progressive experience in retail banking operations, with at least 5 years in a senior management role, is necessary. This hybrid position requires a commitment to working collaboratively with both remote and in-office teams to achieve departmental goals and contribute to the overall success of the organization. We are seeking a results-oriented leader who can inspire their team and drive operational excellence in a competitive market.
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Senior Retail Banking Operations Manager

201301 Ghaziabad, Uttar Pradesh ₹165000 Annually WhatJobs

Posted 13 days ago

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Job Description

full-time
Our client is a leading financial institution committed to providing exceptional banking services. We are seeking a highly experienced and strategic Senior Retail Banking Operations Manager to lead our remote operations team. This pivotal role will be responsible for overseeing and optimizing the day-to-day operations of our retail banking services, ensuring efficiency, compliance, and superior customer experience. You will manage a distributed team, drive process improvements, and play a key role in the implementation of new banking technologies and initiatives. The ideal candidate will possess a deep understanding of retail banking products, regulatory requirements, and operational best practices, coupled with strong leadership and problem-solving skills.

Key Responsibilities:
  • Lead and manage a remote team of banking operations professionals, providing guidance, training, and performance management.
  • Oversee daily retail banking operations, including account opening, transaction processing, loan origination support, and customer service escalations.
  • Develop, implement, and enforce operational policies and procedures to ensure compliance with banking regulations (e.g., RBI guidelines, FEMA).
  • Identify opportunities for process improvement and implement solutions to enhance operational efficiency, reduce costs, and minimize risk.
  • Ensure the accuracy and integrity of all banking transactions and data.
  • Manage relationships with third-party vendors and service providers.
  • Monitor key performance indicators (KPIs) and provide regular reports to senior management on operational performance.
  • Lead the successful implementation of new banking systems, products, and technologies.
  • Address and resolve complex customer issues and operational challenges promptly and effectively.
  • Foster a culture of compliance, security, and exceptional customer service within the operations team.
  • Stay abreast of industry trends, regulatory changes, and competitive practices in retail banking.

Qualifications:
  • A Bachelor's degree in Finance, Business Administration, Economics, or a related field. A Master's degree or relevant professional certifications (e.g., Certified Banking and Financial Services Professional - CBFS) are highly desirable.
  • A minimum of 8 years of progressive experience in retail banking operations, with at least 3 years in a management or supervisory role.
  • In-depth knowledge of retail banking products, services, and operational workflows.
  • Strong understanding of banking regulations, compliance requirements, and risk management principles.
  • Proven experience in leading and managing remote teams effectively.
  • Exceptional leadership, problem-solving, and decision-making skills.
  • Excellent communication, interpersonal, and stakeholder management abilities.
  • Proficiency in banking software and CRM systems.
  • Ability to analyze operational data and implement data-driven improvements.
  • Strong organizational and time-management skills, with the ability to prioritize effectively in a remote setting.
This is a significant opportunity for a seasoned banking professional to lead and shape the future of retail banking operations in a flexible, remote environment.
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Senior Branch Manager - Retail Banking

520001 Krishna, Andhra Pradesh ₹75000 Monthly WhatJobs

Posted 17 days ago

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Job Description

full-time
Our client, a leading financial institution, is seeking an experienced and results-driven Senior Branch Manager to lead their prominent branch operations in **Vijayawada, Andhra Pradesh, IN**. This role requires exceptional leadership, sales acumen, and a deep understanding of retail banking products and services. You will be responsible for driving branch performance, managing a team, and ensuring an outstanding customer experience.

Key Responsibilities:
  • Oversee all aspects of branch operations, including sales, customer service, risk management, and regulatory compliance.
  • Develop and implement strategic plans to achieve branch sales targets for loans, deposits, and other banking products.
  • Lead, motivate, and coach a team of banking professionals, fostering a high-performance culture.
  • Ensure the delivery of exceptional customer service, building and maintaining strong client relationships.
  • Manage branch profitability by controlling expenses and identifying opportunities for revenue growth.
  • Conduct regular performance reviews and provide ongoing feedback and development opportunities for branch staff.
  • Monitor market trends and competitor activities to identify new business opportunities.
  • Ensure compliance with all bank policies, procedures, and regulatory requirements.
  • Handle escalated customer issues and resolve them efficiently and effectively.
  • Promote the bank's brand and services within the local community.
  • Manage branch security and operational integrity.
Qualifications:
  • Proven experience in retail banking management, with a track record of success in sales and customer service leadership.
  • Strong knowledge of banking products, services, and regulatory compliance.
  • Demonstrated leadership and team management skills, with the ability to inspire and develop staff.
  • Excellent sales, negotiation, and communication abilities.
  • Strong analytical and problem-solving skills.
  • Bachelor's degree in Business Administration, Finance, Economics, or a related field.
  • Relevant banking certifications are a plus.
  • Ability to build and maintain strong relationships with customers and community stakeholders.
This role offers a competitive salary, attractive bonus structure, comprehensive benefits, and excellent career advancement opportunities within a respected banking organization.
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Head of Retail Banking Operations

800001 Patna, Bihar ₹1800000 Annually WhatJobs

Posted 18 days ago

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Job Description

full-time
Our client, a leading financial institution, is seeking an accomplished and dynamic Head of Retail Banking Operations to lead their operations in Patna, Bihar . This hybrid role offers a unique opportunity to manage and optimize a wide range of retail banking services, blending strategic oversight with hands-on operational leadership. The ideal candidate will possess extensive experience in retail banking, a deep understanding of operational processes, regulatory compliance, and a passion for delivering exceptional customer service. You will be responsible for overseeing branch operations, ATM networks, digital banking platforms, and customer support functions, ensuring efficiency, accuracy, and adherence to stringent security protocols. This position requires strong leadership capabilities to manage and motivate a diverse team, drive performance improvements, and implement innovative solutions to enhance customer experience and operational effectiveness. Your responsibilities will include developing and executing operational strategies, managing budgets, mitigating risks, and ensuring compliance with all banking regulations. The ability to analyze operational data, identify trends, and implement data-driven improvements is crucial. We are looking for a forward-thinking individual who can navigate the evolving landscape of financial services and contribute to the sustained growth and success of the retail banking division. If you are a seasoned banking professional with a proven track record in operational leadership and are seeking a challenging and rewarding hybrid role, we encourage you to apply.

Key Responsibilities:
  • Oversee all aspects of retail banking operations, including branch network, ATMs, and digital channels.
  • Develop and implement operational strategies to enhance efficiency, customer satisfaction, and profitability.
  • Manage and lead a team of banking professionals, fostering a high-performance culture.
  • Ensure compliance with all banking laws, regulations, and internal policies.
  • Monitor operational performance metrics, identify areas for improvement, and implement corrective actions.
  • Manage operational budgets and control expenses effectively.
  • Oversee risk management and security protocols to protect customer assets and data.
  • Drive the adoption and optimization of digital banking solutions and new technologies.
  • Enhance customer service delivery across all retail banking touchpoints.
  • Collaborate with other departments (e.g., Marketing, IT, Compliance) to achieve organizational goals.
  • Lead projects focused on process improvement and operational excellence.
  • Stay abreast of industry trends and best practices in retail banking operations.
Qualifications:
  • Master's degree in Business Administration, Finance, Economics, or a related field.
  • Minimum of 10 years of progressive experience in retail banking operations, with at least 5 years in a senior management role.
  • Proven track record of successfully managing large-scale banking operations.
  • In-depth knowledge of banking products, services, and regulatory requirements.
  • Strong leadership, team management, and motivational skills.
  • Excellent analytical, problem-solving, and decision-making abilities.
  • Proficiency in financial management and budgeting.
  • Experience with digital transformation in the banking sector is highly desirable.
  • Exceptional communication and interpersonal skills.
  • Ability to work effectively in a hybrid environment, balancing on-site and remote responsibilities.
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Head of Retail Banking Operations

800001 Patna, Bihar ₹250000 Annually WhatJobs

Posted 25 days ago

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Job Description

full-time
Our client, a leading financial institution in Patna, Bihar, IN , is seeking a highly accomplished and strategic Head of Retail Banking Operations. This critical executive role is responsible for overseeing and optimizing all operational aspects of the retail banking division, ensuring efficient service delivery, regulatory compliance, and superior customer experience. The Head of Retail Banking Operations will lead a large team across various departments, including branch operations, customer service, transaction processing, and product support. Key responsibilities include developing and implementing operational strategies, managing risk, driving process improvements, and leveraging technology to enhance efficiency and customer satisfaction. We are looking for an individual with a deep understanding of retail banking products and services, extensive experience in operational management, and a proven ability to lead large, complex teams. The ideal candidate will possess exceptional strategic thinking, leadership, and problem-solving skills, with a strong focus on continuous improvement and regulatory adherence. This is an unparalleled opportunity to shape the future of retail banking operations for a prominent financial institution.

Key Responsibilities:
  • Develop and execute strategic operational plans for the retail banking division to achieve business objectives.
  • Oversee the daily operations of all retail banking channels, including branches, digital platforms, and customer service centers.
  • Ensure adherence to all relevant banking regulations, compliance standards, and internal policies.
  • Manage operational risks, implementing robust controls and mitigation strategies.
  • Drive continuous improvement initiatives to enhance operational efficiency, service quality, and cost-effectiveness.
  • Lead, mentor, and develop a high-performing team of operational managers and staff.
  • Oversee the implementation and integration of new technologies and systems to support banking operations.
  • Monitor key performance indicators (KPIs) and operational metrics, reporting on performance to senior management.
  • Collaborate with other departments, including product development, marketing, and risk management, to ensure seamless service delivery.
  • Champion a customer-centric approach, ensuring exceptional service delivery across all touchpoints.
Required Qualifications:
  • Master's degree in Business Administration, Finance, or a related field.
  • Significant experience (10+ years) in retail banking operations management, with a proven track record of leadership.
  • In-depth knowledge of retail banking products, services, processes, and regulatory frameworks.
  • Demonstrated experience in strategic planning, risk management, and process optimization within the financial services industry.
  • Exceptional leadership, communication, and interpersonal skills.
  • Proven ability to manage large teams and drive significant operational change.
  • Strong analytical and problem-solving capabilities.
  • Experience with digital transformation initiatives in banking is highly desirable.
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Relationship Area Head - Retail Banking

410210 Panvel, Maharashtra Mintskill HR Solutions LLP

Posted 553 days ago

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Job Description

Permanent

Job Purpose :  

The purpose of the Head Relationship banking is to be a Supervisor and a mentor to the HNW channel. Handholding the RMs and Ensuring the RMs are meeting their income. 

Ensuring RMs meet the right customers and have a meaningful engagement with customer  

Ensuring the RMs are trained and equipped to handle customer queries Acquisition of High new worth customers to the Bank: 

Acquire new customers who meet product criteria through cross-referencing 

Ensuring timely onboarding of quality accounts in the HNW channel for the bank  

Ensuring lowest depletion of the newly acquired accounts  

Increase liabilities size of relationship via balances in accounts of existing customers 

Managing the High Net worth  customers of the Bank

To Enhance & Retain customer profitability by capturing larger share of Wallet 

Ensuring the highest level of service to the customers in the branch 

Profiling Customers and Providing Financial planning & Investment Advise as per customers need 

To ensure maintenance of updated Relationship File

Mentoring the RMs in the branch

To handle a team of 4 to 9 Preferred Relationship Manager 

Recruitment and training of Relationship Manager Team and Lead a result oriented team  

Ensuring the RMs are trained and well equipped with data and products to handle and service the customers 

Ensuring the Relationship managers are meeting the right set of customers 

Ensuring joint calls with the relationship managers 

Complaints Handling for the RM Channel 

Requirements Graduation/Post-Graduation Certifications: AMFI CertificationIRDA CertificationNCFM Certification (Optional) Key Skills: Sales and Influencing SkillsBanking Product & Process KnowledgeNRI Product and Regulatory KnowledgePlanning and Organizing SkillsGood Communication skillsKnowledge of Competition & Current trends in the financial Industry. Experience Required: Minimum experience in years – 4 to 10 yrExposure to banking team Handling is preferable  BenefitsIndusInd Bank Limited is an Indian financial services headquartered in Mumbai.
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Retail Banking QA/QC - SPE Chennai

700052 Kolkata, West Bengal 2coms

Posted 630 days ago

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Permanent
JOb Opportunity for the position of Banking operations for the level of SPE level with a leading IT MNC,Chennai, Hyderabad lotion About the Client: we have retained with CMMI level 4 client with the position of Banking operations for the level of SPE.Client is a global IT solutions company specializing in delivering simple and scalable solutions to address complexbusiness problems.More than 1,500 staff delivers technical and domain expertise across multiple platforms and industriesto help enterprise companies drive productivity, efficiency and gain the most out of their technology investments .Senior Process Executive: Education/ Experience / Expectations PE/SPE - B&L Qualification: Graduate (exclusion: BE,B.Tech,MCA) Responsibility: Associate will be performing quality assurance and quality control in accordance with policies. Associates must have previous Deposit operations/retail banking transactions processing experience. Quality assurance experience performing QC/QA is preferred. Business, Customer interaction under guidance. Understands Banking Domain Process/sub process functions terminologies (such as SOP QC checklists) Project, Process Attempts Complex problems (procedures/processes) and refers to Supervisor/Line Manager in rare cases. Handle first level processing of transactions. Adhere to quality requirements achieve targets/volumes in given TAT (Turnaround time). Proactively identify issues Contribute to process improvement initiatives. Identify and report process changes. Adhere to the mandatory industry regulation and compliance requirements for the given process.  Knowledge ManagementUpdate Process documentation as appropriate for the process under guidance Participate in knowledge transfer People/Team ManagementAdhere to org hygiene and compliance needs in terms ofa. Personal Utilization and Time sheet submissionb. Personal and new hire Assimilationc. Attendanced. Team Initiatives  Collate team performance metrics. Manage break schedule/transport logistics for the team in the absence of his/her supervisor nd achieve expected results
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