5,315 Retail Banking jobs in India

Job Description

A professional at this position level within Virtusa has the following responsibilities:

· Sales Origination : Experienced in mobilizing a team to drive content, approach and solution for sales opportunities with leading banks and large regional focused on competing in an efficient manner in the digital age

· Solution Development : Develop deep understanding ofour go-to-market strategy for practice offerings across process improvement, efficiency enhancement, analytics, intelligent automation and roadmap assessment. Develop content and personalize for sales support

· Deal Shaping : Experienced in leading medium to large scale RFPs and proposals

· People Development : Mentor, develop skills and take accountability for staffing for project/program team members

· Industry Thought Leadership: Shares his/her viewpoints in wider banking community, ability to shape the agenda in given domain.

Requirements

·Bachelor's Degree Required

·7+ years of Management Consulting or equivalent banking industry experience in a reputed institution

·Deep retail Banking industry functional knowledge

·Preferably should have worked for a Bank for at least 3-5 years.

·Previous consulting and sales experience preferred.

·Hands on experience in different banking sub-domains like lending, Mortgages, retail banking, core banking, mobile banking, channels, customer servicing etc.

·Ability to think outside the box and influence clients to select best in class.

·Awareness of the technology trends and the impact they have on banking models and operations.

·Great communication and presentations skills are a must.

·Product expertise on platforms like Finacle, Temenos, Backbase, FIS, Fiserv would be preferred

Experience in Banking and Financial Services is a must.  Should have led / played significant role in end-to-end digital transformation programs in Agile environments.

• Retail Banking experience is mandatory. 
• Understanding of the Mobile In app, Push notifications, SMS, Email 
• Understanding of how data is combined from multiple sources into Data warehouse. 
• Understanding of cloud platform - GCP maybe - like PEGA is on GCP in some markets
• Should have worked and be aware of Agile ways of working, environment, and process.
• Knowledge of saving and current accounts, personal loans and mortgages.
• Contact Center Optimization experience – IVR, Browser changes under Digital channels.
• Branch optimization
• Payments

Requirements

• Current state research, data gathering and analysis.
• Data analysis and modelling
• Process analysis and documentation
• Business requirements gathering from CLIENT stakeholders.
• Business requirements definition and prioritisation
• Traceability of business requirements into solution design to confirm linkage of business functionality/expectations in any new proposed solution.
• High level business solution design, which may cover aspects of customer journey design, policy design, business process design, business procedure design, organisation/people design and high-level functional systems design (for example, architecture, use cases)
• Evaluation of relative costs, benefits and obstacles of potential solutions
• Traceability of requirements and solution design into subsequent system design activity, through liaison with the CLIENT Software Delivery team in order to confirm technical designs follow the business design.
• Analysis to support key decisions made by the Project sponsor or steering committee.
• Align the analysis effort to SAFe methodology.
• Overall:
• Business requirements gathering
• Business flow creation and optimization 
• User stories and business requirements documentation
• Support in UAT Testing
• Support in operational readiness
• Support in Release Management
• Track operational benefits and support in risk management.
• Change propagation and training support
• Conduct impact analysis

Job Purpose :  

The purpose of the Head Relationship banking is to be a Supervisor and a mentor to the HNW channel. Handholding the RMs and Ensuring the RMs are meeting their income. 

Ensuring RMs meet the right customers and have a meaningful engagement with customer  

Ensuring the RMs are trained and equipped to handle customer queries Acquisition of High new worth customers to the Bank: 

Acquire new customers who meet product criteria through cross-referencing 

Ensuring timely onboarding of quality accounts in the HNW channel for the bank  

Ensuring lowest depletion of the newly acquired accounts  

Increase liabilities size of relationship via balances in accounts of existing customers 

To Enhance & Retain customer profitability by capturing larger share of Wallet 

Ensuring the highest level of service to the customers in the branch 

Profiling Customers and Providing Financial planning & Investment Advise as per customers need 

To ensure maintenance of updated Relationship File

Mentoring the RMs in the branch

To handle a team of 4 to 9 Preferred Relationship Manager 

Recruitment and training of Relationship Manager Team and Lead a result oriented team  

Ensuring the RMs are trained and well equipped with data and products to handle and service the customers 

Ensuring the Relationship managers are meeting the right set of customers 

Ensuring joint calls with the relationship managers 

Complaints Handling for the RM Channel 

• Manage all aspects of branch operations.
• Lead, train, and motivate branch staff.
• Drive sales performance and achieve branch targets.
• Ensure exceptional customer service delivery.
• Oversee branch profitability and financial performance.
• Implement and enforce banking policies and procedures.
• Manage risk and ensure regulatory compliance.
• Develop and execute local business development strategies.
• Build strong customer relationships.

• Bachelor's degree in Commerce, Finance, Business Administration, or a related field.
• Minimum of 8 years of experience in banking, with at least 3 years in a management or supervisory role.
• Proven track record of achieving sales and service targets.
• Strong knowledge of retail banking products and services.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability in team management and staff development.
• Understanding of banking regulations and compliance.