4,433 Retail Banking jobs in India

Job Description

A professional at this position level within Virtusa has the following responsibilities:

· Sales Origination : Experienced in mobilizing a team to drive content, approach and solution for sales opportunities with leading banks and large regional focused on competing in an efficient manner in the digital age

· Solution Development : Develop deep understanding ofour go-to-market strategy for practice offerings across process improvement, efficiency enhancement, analytics, intelligent automation and roadmap assessment. Develop content and personalize for sales support

· Deal Shaping : Experienced in leading medium to large scale RFPs and proposals

· People Development : Mentor, develop skills and take accountability for staffing for project/program team members

· Industry Thought Leadership: Shares his/her viewpoints in wider banking community, ability to shape the agenda in given domain.

Requirements

·Bachelor's Degree Required

·7+ years of Management Consulting or equivalent banking industry experience in a reputed institution

·Deep retail Banking industry functional knowledge

·Preferably should have worked for a Bank for at least 3-5 years.

·Previous consulting and sales experience preferred.

·Hands on experience in different banking sub-domains like lending, Mortgages, retail banking, core banking, mobile banking, channels, customer servicing etc.

·Ability to think outside the box and influence clients to select best in class.

·Awareness of the technology trends and the impact they have on banking models and operations.

·Great communication and presentations skills are a must.

·Product expertise on platforms like Finacle, Temenos, Backbase, FIS, Fiserv would be preferred

Experience in Banking and Financial Services is a must.  Should have led / played significant role in end-to-end digital transformation programs in Agile environments.

• Retail Banking experience is mandatory. 
• Understanding of the Mobile In app, Push notifications, SMS, Email 
• Understanding of how data is combined from multiple sources into Data warehouse. 
• Understanding of cloud platform - GCP maybe - like PEGA is on GCP in some markets
• Should have worked and be aware of Agile ways of working, environment, and process.
• Knowledge of saving and current accounts, personal loans and mortgages.
• Contact Center Optimization experience – IVR, Browser changes under Digital channels.
• Branch optimization
• Payments

Requirements

• Current state research, data gathering and analysis.
• Data analysis and modelling
• Process analysis and documentation
• Business requirements gathering from CLIENT stakeholders.
• Business requirements definition and prioritisation
• Traceability of business requirements into solution design to confirm linkage of business functionality/expectations in any new proposed solution.
• High level business solution design, which may cover aspects of customer journey design, policy design, business process design, business procedure design, organisation/people design and high-level functional systems design (for example, architecture, use cases)
• Evaluation of relative costs, benefits and obstacles of potential solutions
• Traceability of requirements and solution design into subsequent system design activity, through liaison with the CLIENT Software Delivery team in order to confirm technical designs follow the business design.
• Analysis to support key decisions made by the Project sponsor or steering committee.
• Align the analysis effort to SAFe methodology.
• Overall:
• Business requirements gathering
• Business flow creation and optimization 
• User stories and business requirements documentation
• Support in UAT Testing
• Support in operational readiness
• Support in Release Management
• Track operational benefits and support in risk management.
• Change propagation and training support
• Conduct impact analysis

It starts here. With Bendigo Bank… and you.   

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.  

As Team Leader Retention , you will play a crucial role in nurturing and growing customer relationships to improve customer loyalty. Responsible for executing strategic initiatives focused on minimising customer churn and enhancing customer retention, you will play a key role in ensuring customers choose to stay with BEN.

This role requires a leader with a customer-centric mindset, collaborative leadership approach and ability to make data-informed decisions while acting commercially to benefit both customers and the Bank.

In this dynamic and high-impact role, you’ll make your mark by:

• Utilising your leadership skills to develop and grow a specialised team of Retention Specialists.
• Execute retention strategies that align with the Banks strategic objectives, contributing to financial growth.
• Analyse customer insights from complaints, feedback, surveys, and performance data to identifying areas for service improvement to develop best practices for retaining customers.
• Build and maintain effective relationships with key stakeholders to understand business needs that will result in retention efficiency.
• Review, implement and refine processes and procedures and be accountable for their implementation.

What you’ll bring to the role  

To succeed in this role, we would love you to have: 

• Strong leadership skills with an ability to coach and lead a team in virtual as well as remote environment.
• Ability to cultivate strategic relationships with exceptional communication and interpersonal skills.
• Effective presentation skills with an ability to deliver key insights and education to the broader network.
• Knowledge of Consumer markets, Banking Code of Practice, other relevant legislative & regulatory requirements
• Formal Qualification in Business/ Finance or related discipline or equivalent experience, FSRA Tier 2 accreditation would be advantageous.

This is a full-time permanent position, with a hybrid model that currently includes a minimum of 3 days per week in a local Head Office or Regional Office. 

Please find the position description attached here:  Team Leader Retention PD Aug25.pdf

So, why work with us?   

• Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.   
• Want to be more than just a number? Join a team that truly values you – and that gets more and more diverse, every day.   
• Want career opportunity and flexibility? You can achieve so much here, with flexible policies and a team that believes in you.   

You’ll also get access to a great range of benefits, including:   

• Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members   
• Take your learning to the next level through our corporate university ‘BEN U’   

We’re making better, bigger. And we’ll get there with you.  

Think you’re our newest role as Team Leader? Now’s the time to set your sights even higher – on the future you and the future career you deserve. Apply now!   

We believe a diverse workforce supported by an inclusive culture is central to our success, and we’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don’t hesitate to reach out if you require any adjustments to the application or interview processes.   

Screening and interviews may commence prior to closing date.    

We are committed to responding to all candidates, regardless of the outcome of your application.   

Job Purpose :  

The purpose of the Head Relationship banking is to be a Supervisor and a mentor to the HNW channel. Handholding the RMs and Ensuring the RMs are meeting their income. 

Ensuring RMs meet the right customers and have a meaningful engagement with customer  

Ensuring the RMs are trained and equipped to handle customer queries Acquisition of High new worth customers to the Bank: 

Acquire new customers who meet product criteria through cross-referencing 

Ensuring timely onboarding of quality accounts in the HNW channel for the bank  

Ensuring lowest depletion of the newly acquired accounts  

Increase liabilities size of relationship via balances in accounts of existing customers 

To Enhance & Retain customer profitability by capturing larger share of Wallet 

Ensuring the highest level of service to the customers in the branch 

Profiling Customers and Providing Financial planning & Investment Advise as per customers need 

To ensure maintenance of updated Relationship File

Mentoring the RMs in the branch

To handle a team of 4 to 9 Preferred Relationship Manager 

Recruitment and training of Relationship Manager Team and Lead a result oriented team  

Ensuring the RMs are trained and well equipped with data and products to handle and service the customers 

Ensuring the Relationship managers are meeting the right set of customers 

Ensuring joint calls with the relationship managers 

Complaints Handling for the RM Channel