7,179 Retail Experience jobs in India

Role Description

This is a full-time role for a Store Manager at Kohinoor Cloth Stores LLP, located in Nashik. The Store Manager will be responsible for day-to-day operations of the store, including managing staff, ensuring customer satisfaction, handling customer service, overseeing inventory management, and implementing retail loss prevention strategies. The position requires balancing in-store duties with some work-from-home responsibilities.

Qualifications

• Customer Satisfaction and Customer Service skills
• Store Management skills
• Retail Loss Prevention skills
• Strong Communication skills
• Leadership and team management abilities
• Experience in the retail industry is a must
• Bachelor's degree in Business Administration, Retail Management, or related field is preferred

About Le Creuset

At Le Creuset, every dish begins with a story - and every story begins with people.

Since 1925, we’ve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. We’re not just creating cookware;
we’re creating moments that last a lifetime. If you’re inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we’d love to welcome you into our story.

The Recipe for Success:

We are looking for a passionate and results-driven Retail Store Manager to lead Le Creuset store operations. You’ll combine strategic thinking with hands-on leadership to deliver exceptional customer experience, drive sales performance, and build strong connections with the customers.

What’s on your Daily Menu?

• Lead, motivate, and develop the store team to achieve sales targets and deliver exceptional customer experience.
• Oversee day-to-day store operations, including inventory management, cash handling, and visual merchandising.
• Manage staff scheduling, attendance, and performance evaluations.
• Monitor key performance indicators (KPIs) such as sales conversion, average transaction value, and footfall.
• Ensure the highest level of customer service and brand experience at all times.
• Maintain in-depth product knowledge to assist and inspire customers effectively.
• Ensure compliance with company policies, safety standards, and operational procedures.
• Coordinate with warehouse and logistics teams to ensure smooth stock flow and replenishment.
• Ensure store displays are updated in line with seasonal changes, promotions, and new launches.
• Collaborate with marketing, finance, and operations teams to support business goals and store initiatives.

The Perfect Blend: Your ingredients for Success

Experience:

• A minimum of 2-3 years of experience in a luxury retail environment with store management responsibility.
• Experience working with premium fashion/home wares products preferable.

Education/Qualifications:

• MBA or bachelor’s degree.

Skills and Knowledge:

• Proficiency in both written and spoken English with strong communication abilities.
• Excellent customer service skills with a focus on maintaining brand and operational standards.
• Strong sales and upselling skills with the ability to convert opportunities into results.
• Microsoft Word, Outlook and Excel skills to intermediate level.

Why Join Our Table?

At Le Creuset, you will find your seat at our table, which is a colorful as our cookware and rich in history. Our table is grounded in our values: Passion, Integrity, Excellence, Innovation and Teamwork. Every talent will add flavor. Every idea brings color. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.

Diversity & Inclusion Statement

We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.

Ready to Stir Things Up?

Apply now and help us create exceptional experiences, one customer at a time.

Mass Retail Experience Lead

To lead and optimize the end-to-end customer experience for mass retail consumers in Prepaid and DTH services, with a strong focus on reducing customer interactions, controlling churn and MNP port-outs, improving digital adoption, ensuring effective grievance redressal, and driving timely service request closures as per defined SLAs. The role demands a proactive, data-driven approach and strategic interventions aligned with business goals to elevate the mass retail customer experience.

Key Responsibilities:

- Improve Customer Experience by fixing common issues and reducing repeated complaints and interaction.

- Ensure Timely SR Closures by monitoring and improving SLA adherence.

- Enhance Network Experience by working with the network team to resolve issues faster.

- Reduce Customer Churn and Port-Outs through better service and retention efforts.

- Manage Retention Agencies to ensure effective handling of MNP and customer outreach calls.

- Lead the digital adoption agenda by increasing Thanks app penetration and usage of other digital self-care platforms

- Collaborate cross-functionally to enhance customer experience and resolve process bottlenecks

Skills sets required:

- Collaboration

- Analytical skills (Data management)

- Customer orientation (Customer approach understanding)

- Good Communication skills

Mass Retail Experience Lead

To lead and optimize the end-to-end customer experience for mass retail consumers in Prepaid and DTH services, with a strong focus on reducing customer interactions, controlling churn and MNP port-outs, improving digital adoption, ensuring effective grievance redressal, and driving timely service request closures as per defined SLAs. The role demands a proactive, data-driven approach and strategic interventions aligned with business goals to elevate the mass retail customer experience.

Key Responsibilities:

- Improve Customer Experience by fixing common issues and reducing repeated complaints and interaction.

- Ensure Timely SR Closures by monitoring and improving SLA adherence.

- Enhance Network Experience by working with the network team to resolve issues faster.

- Reduce Customer Churn and Port-Outs through better service and retention efforts.

- Manage Retention Agencies to ensure effective handling of MNP and customer outreach calls.

- Lead the digital adoption agenda by increasing Thanks app penetration and usage of other digital self-care platforms

- Collaborate cross-functionally to enhance customer experience and resolve process bottlenecks

Skills sets required:

- Collaboration

- Analytical skills (Data management)

- Customer orientation (Customer approach understanding)

- Good Communication skills

Mass Retail Experience Lead

To lead and optimize the end-to-end customer experience for mass retail consumers in Prepaid and DTH services, with a strong focus on reducing customer interactions, controlling churn and MNP port-outs, improving digital adoption, ensuring effective grievance redressal, and driving timely service request closures as per defined SLAs. The role demands a proactive, data-driven approach and strategic interventions aligned with business goals to elevate the mass retail customer experience.

Key Responsibilities:

- Improve Customer Experience by fixing common issues and reducing repeated complaints and interaction.

- Ensure Timely SR Closures by monitoring and improving SLA adherence.

- Enhance Network Experience by working with the network team to resolve issues faster.

- Reduce Customer Churn and Port-Outs through better service and retention efforts.

- Manage Retention Agencies to ensure effective handling of MNP and customer outreach calls.

- Lead the digital adoption agenda by increasing Thanks app penetration and usage of other digital self-care platforms

- Collaborate cross-functionally to enhance customer experience and resolve process bottlenecks

Skills sets required:

- Collaboration

- Analytical skills (Data management)

- Customer orientation (Customer approach understanding)

- Good Communication skills

Company Description

Shop Pros is a forward-thinking retail design consultancy , specializing in crafting customer-centric environments for ambitious brands. We blend strategic insights, impactful concepts, and memorable experiences to create unique retail identities. Our portfolio spans fashion, beauty, home, F&B, lifestyle, and travel retail , partnering with brands to bring their retail visions to life.

Role Description

At Shop Pros, we’re seeking a Retail Concept Designer with exceptional creative energy and a strong conceptual mindset. Someone who lives and breathes design thinking, leads with vision, and is excited about redefining how people shop and connect with brands — ideally someone who has shaped retail experiences across multiple categories and brand voices , especially within a retail design agency or consultancy environment .

Important: This role is focused on the design of physical retail stores . Apply only if you can share a portfolio demonstrating conceptual thinking and creativity in spatial retail design .

Responsibities

• Spearhead the creation of original retail design concepts — from brand immersion to spatial storytelling .
• Develop mood boards, customer journeys, and schematic layouts that bring brands to life.
• Translate strategy into engaging, multi-sensory retail environments balancing aesthetics and functionality.
• Present creative concepts clearly and persuasively to internal teams and clients.
• Mentor junior designers on design intent and creative execution .
• Collaborate with graphic, VM, and technical teams to ensure holistic delivery of the vision.

This Role is for you:

• Think beyond the brief, challenge assumptions , and bring bold ideas to the table.
• Have experience working with diverse brands , ideally within a retail design agency or consultancy .
• Have a strong grasp of retail psychology, customer experience, and cultural context .
• Can move from a blank slate to fully-formed concepts with clarity and conviction.

Requirements

• Bachelor’s/Master’s degree in Architecture, Interior Design, or related field .
• 7 - 10 years in original retail concept design roles.
• Strong portfolio demonstrating creativity in spatial retail design .
• Skilled in 3D visualization, space planning, and storytelling through design .
• Confident communicator, able to present and defend design rationale .

Software

• Mandatory: AutoCAD, SketchUp, MS Office (Word, Excel, PowerPoint).
• Preferred: Illustrator, Rendering software (V-Ray, Enscape, etc.).

What we offer:

• Creative leadership role: Define design direction for leading brands.
• Impactful work : Shape how people experience and engage with brands.
• Direct mentorship from the Founder and exposure to strategic, high-value projects.
• Mentorship & collaboration : Learn from senior professionals and mentor junior designers.
• Growth path : Opportunities for creative leadership and career progression .
• Inclusive culture : A workplace where your voice and ideas are valued .

Note: We are looking specifically for highly creative concept designers . If your background is limited to design adaptation, technical drafting, graphic design, visual merchandising, or project management , this role is not the right fit.

How to Apply: Apply directly via LinkedIn Jobs with your

• udpated CV,
• portfolio(Must) and your
• current or last CTC details.

• Develop and implement visually appealing merchandising strategies that align with brand guidelines and seasonal campaigns.
• Create impactful window displays and in-store presentations to attract customer attention and drive sales.
• Plan and execute store layout designs to optimize product placement and customer flow.
• Ensure consistent brand messaging and aesthetic across all retail touchpoints.
• Collaborate with marketing, buying, and store operations teams to coordinate visual efforts.
• Source and manage suppliers for visual merchandising materials and props.
• Develop and manage budgets for visual merchandising initiatives.
• Train and guide store staff on visual merchandising standards and execution.
• Stay informed about the latest retail design trends, competitor activities, and consumer preferences.
• Analyze sales data and customer feedback to evaluate the effectiveness of visual displays and make improvements.
• Ensure all visual elements are installed and maintained to the highest standards.
• Conduct regular store visits to assess and provide feedback on visual presentation.

• Bachelor's degree in Fashion Design, Interior Design, Marketing, or a related field.
• Minimum of 5 years of experience in visual merchandising within the retail sector.
• Strong portfolio showcasing creative and impactful visual display work.
• Proficiency in design software (e.g., Adobe Creative Suite, SketchUp) is a plus.
• Excellent understanding of color theory, space planning, and visual aesthetics.
• Knowledge of current fashion and retail trends.
• Strong project management and organizational skills.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Ability to work independently and manage multiple projects simultaneously.
• Flexibility to travel to different store locations as needed.