2,291 Retail Operations jobs in India

• Develop and implement a comprehensive, multi-channel retail strategy that aligns with the company's overall business objectives.
• Oversee all aspects of retail operations, including store performance, e-commerce, inventory management, visual merchandising, and customer service.
• Drive initiatives to enhance the customer experience across all touchpoints, fostering loyalty and increasing sales.
• Analyze sales data, market trends, and competitor activities to identify opportunities for growth and improvement.
• Lead the development and execution of pricing strategies, promotional campaigns, and loyalty programs.
• Collaborate with merchandising, marketing, and supply chain teams to ensure seamless execution and product availability.
• Manage retail budgets, P&Ls, and key performance indicators (KPIs) to ensure financial targets are met or exceeded.
• Implement operational best practices and leverage technology to improve efficiency and productivity.
• Build, mentor, and lead a high-performing remote team of retail professionals.
• Stay abreast of emerging retail trends, technologies, and customer behavior shifts.

• MBA or equivalent Master's degree in Business Administration, Retail Management, or a related field.
• Minimum of 10 years of progressive experience in retail operations and strategy, with a strong track record of success in driving growth.
• Demonstrated expertise in multi-channel retail management (brick-and-mortar and e-commerce).
• Proven ability to develop and execute effective retail strategies.
• Strong financial acumen, with experience in P&L management and budget oversight.
• Exceptional leadership, communication, and interpersonal skills, with the ability to influence and inspire.
• Deep understanding of customer experience principles and strategies.
• Proficiency in retail analytics, CRM, and ERP systems.
• Experience leading and managing remote teams effectively.
• A passion for innovation and staying ahead of retail industry changes.

TCS is hiring for Retail Operation Lead role !

Experience - 5 - 10 yrs

Shift - 12:00 pm- 10:00 pm.

Job Description-

Skills-

• 5+ Years of Exp in Ecommerce/Retail
• Thorough Understanding of Retail Operations and its nuances
• Should have exp in Content Management/Website operations
• Should have basic understanding in Digital marketing/SCM and other retail verticals
• Should have handled 50+ FTEs
• Excellent Interpersonal and communication skills
• Should be ok to manage 24/7 project
• Hands on experience business transformation with quantified benefits
• Basic knowledge in automation tools (Power automate, RPA tools)
• Knowledge in digital marketing is an added advantage

Roles & Responsibilities

• Responsible for overall customer deliverables (KPIs, OKRs)
• Responsible to drive enterprise level business transformation, ensure key milestones are met on time
• Process excellence – Automation is integral part of the delivery, drive it religiously
• Contract Management – Ensure contracts are live. Extension to be handled religiously and complete it on time
• Skill Management – Identify skill gap and work closely with TD team and upskill the team for future needs.
• Travel to customer location – Travel to customer location for reviews and ensure closure of key actions.

Regards

Ritika Jagwani (HR)

Indian Silk House Agencies is one of Eastern India’s most trusted names in ethnic wear, with a legacy of curating premium sarees and traditional fashion since 1971. With a strong retail presence, a growing customer base, and ongoing expansion into new markets , we are looking for a dynamic Retail Area Manager to lead our store operations and drive growth.

Key Responsibilities:

• Oversee operations of multiple retail outlets across designated regions.
• Lead, train, and motivate store managers and sales teams to achieve sales and service targets.
• Ensure adherence to brand standards, SOPs, and VM guidelines across all stores.
• Analyze store performance metrics and drive actionable insights to improve KPIs.
• Handle escalations, ensure customer satisfaction, and resolve operational issues promptly.
• Collaborate with the marketing and merchandising teams for local promotions and seasonal campaigns.
• Conduct regular audits and area visits to assess operational efficiency and compliance.

Qualifications:

• Graduate/Postgraduate in Business, Retail Management, or a related field.
• 5–8 years of proven experience in apparel/fashion retail, managing multiple stores.
• Must be comfortable with travel for store visits and audits.
• Proficiency in retail analytics and Microsoft Office.

Indian Silk House Agencies is one of Eastern India’s most trusted names in ethnic wear, with a legacy of curating premium sarees and traditional fashion since 1971. With a strong retail presence, a growing customer base, and ongoing expansion into new markets , we are looking for a dynamic Retail Area Manager to lead our store operations and drive growth.

Key Responsibilities:

• Oversee operations of multiple retail outlets across designated regions.
• Lead, train, and motivate store managers and sales teams to achieve sales and service targets.
• Ensure adherence to brand standards, SOPs, and VM guidelines across all stores.
• Analyze store performance metrics and drive actionable insights to improve KPIs.
• Handle escalations, ensure customer satisfaction, and resolve operational issues promptly.
• Collaborate with the marketing and merchandising teams for local promotions and seasonal campaigns.
• Conduct regular audits and area visits to assess operational efficiency and compliance.

Qualifications:

• Graduate/Postgraduate in Business, Retail Management, or a related field.
• 5–8 years of proven experience in apparel/fashion retail, managing multiple stores.
• Must be comfortable with travel for store visits and audits.
• Proficiency in retail analytics and Microsoft Office.

Indian Silk House Agencies is one of Eastern India’s most trusted names in ethnic wear, with a legacy of curating premium sarees and traditional fashion since 1971. With a strong retail presence, a growing customer base, and ongoing expansion into new markets , we are looking for a dynamic Retail Area Manager to lead our store operations and drive growth.

Key Responsibilities:

• Oversee operations of multiple retail outlets across designated regions.
• Lead, train, and motivate store managers and sales teams to achieve sales and service targets.
• Ensure adherence to brand standards, SOPs, and VM guidelines across all stores.
• Analyze store performance metrics and drive actionable insights to improve KPIs.
• Handle escalations, ensure customer satisfaction, and resolve operational issues promptly.
• Collaborate with the marketing and merchandising teams for local promotions and seasonal campaigns.
• Conduct regular audits and area visits to assess operational efficiency and compliance.

Qualifications:

• Graduate/Postgraduate in Business, Retail Management, or a related field.
• 5–8 years of proven experience in apparel/fashion retail, managing multiple stores.
• Must be comfortable with travel for store visits and audits.
• Proficiency in retail analytics and Microsoft Office.

We are HASBRO Clothing Pvt Ltd, we own the Menswear Apparel brand BASICS. We have 100 + Exclusive outlets ,900 + Large format stores and 200 + Multi Brand stores throughout India.

We are currently in look for Retail Operations Manager for our Exclusive Outlet Division, the ideal candidate will be based in our Head Office located in Maduravoyal, Chennai .

Job Responsibilities:

Develop and drive the revenue generation for the retail practice through both primary and secondary sales.

Provide directions to team members on analyzing business trends, competitor activity and industry issues, to understand the impact on sales opportunities.

Deciding weekly promotion plans, coordinating it with marketing, operation and Visual Merchandising Team for successful implementation

Maximize retail sales and operating profit by exceeding customer expectations and delivering store standards in all aspects of retail.

Overseeing implementation of company policy and procedure in stores

Monitoring Bills, Walk-Ins, Average Bill Value, Category Penetration / Brand Penetration, % of Loyalty Billing, Monitoring Up Selling & Cross Selling.

Studying the local competition by comparing offers, prices, range, media presence and product availability and developing the strategy for the same to make Win-win-situation.

Ensure all store sales; promotions are planned effectively, executed.

Daily review on all aspects of Sales performance, Stock positions, Special events & promotions

Working with VM and the marketing team in theme identification and implementation of the same for the season.

Responsible for overseeing the daily work of subordinate employees, ensuring that customers have a pleasant shopping experience and completing many other duties necessary to run the store in an effective and efficient manner.

Maintain the overall quality and day-to-day operations of the establishment.

Need to promote and drive store KPI’s to achieve targets set.

Develop a strong understanding of business model, Client and Customer details and expectations, and the specific details of the set work processes.

Direct and manage overall performance and execution of set work in all the regions including billing, and ensure Client and Customer expectations are being met.

Partner with team to achieve and maintain merchandising excellence, discuss schedules and changes, meet goals and expectations, and build an effective working relationship.

Report and discuss observations, issues, and business solutions with Management.

Reports : Analyze market trend of competitors and suggest areas of improvement. Provides business planning in budgeting, forecasting and identify opportunities and provide feedback to the Management.

We are HASBRO Clothing Pvt Ltd, we own the Menswear Apparel brand BASICS. We have 100 + Exclusive outlets ,900 + Large format stores and 200 + Multi Brand stores throughout India.

We are currently in look for
Retail Operations Manager
for our Exclusive Outlet Division, the ideal candidate will be based in our Head Office located in
Maduravoyal, Chennai
.

Job Responsibilities:

Develop and drive the revenue generation for the retail practice through both primary and secondary sales.

Provide directions to team members on analyzing business trends, competitor activity and industry issues, to understand the impact on sales opportunities.

Deciding weekly promotion plans, coordinating it with marketing, operation and Visual Merchandising Team for successful implementation

Maximize retail sales and operating profit by exceeding customer expectations and delivering store standards in all aspects of retail.

Overseeing implementation of company policy and procedure in stores

Monitoring Bills, Walk-Ins, Average Bill Value, Category Penetration / Brand Penetration, % of Loyalty Billing, Monitoring Up Selling & Cross Selling.

Studying the local competition by comparing offers, prices, range, media presence and product availability and developing the strategy for the same to make Win-win-situation.

Ensure all store sales; promotions are planned effectively, executed.

Daily review on all aspects of Sales performance, Stock positions, Special events & promotions

Working with VM and the marketing team in theme identification and implementation of the same for the season.

Responsible for overseeing the daily work of subordinate employees, ensuring that customers have a pleasant shopping experience and completing many other duties necessary to run the store in an effective and efficient manner.

Maintain the overall quality and day-to-day operations of the establishment.

Need to promote and drive store KPI's to achieve targets set.

Develop a strong understanding of business model, Client and Customer details and expectations, and the specific details of the set work processes.

Direct and manage overall performance and execution of set work in all the regions including billing, and ensure Client and Customer expectations are being met.

Partner with team to achieve and maintain merchandising excellence, discuss schedules and changes, meet goals and expectations, and build an effective working relationship.

Report and discuss observations, issues, and business solutions with Management.

Reports
: Analyze market trend of competitors and suggest areas of improvement. Provides business planning in budgeting, forecasting and identify opportunities and provide feedback to the Management
.

Job description

• Manage manpower effectively to ensure smooth pharmacy operations, including timely opening and closing of branches with adequate staffing.
• Monitor and focus on daily, time-to-time sales reports to track performance and take necessary actions.
• Ensure the availability of pharmaceutical and non-pharmaceutical products at each store.
• Promote and drive customer subscriptions for MedPlus products and services.
• Report daily to the Manager on target achievements and operational performance.
• Allocate and manage manpower to ensure excellent customer service and achieve MedPlus business objectives.Role & responsibilities

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Work Location: In person