48 Retail Operations jobs in India

Job Description: Manager - Retail Operations

Unique Job Role

Manager Retail & Trade Operations

Function

Sales

Reporting to

Business Head-WEFA

Business

IBD - Watches

Grade

L6/L7

Date

---

Job Details

To lead sales planning & execution for the watches, fragrances and accessories, developing future levers of business growth & identifying new ways of selling that help deliver high quality performance in both retail and distribution which eventually leads to achievement of sales and profitability targets.

External Interfaces

Internal Interfaces

• Franchisee partners

• Third Party Service Providers

• External auditors

• Other digital partners

• Business Managers

• Product and Brand teams

• Support teams at corporate, regions and factory

Job Requirements

Education

Post-Graduate (MBA)

Relevant Experience

6- 8 years

Behavioural Skills

• Customer orientation

• People and Team management

• Ambiguity tolerance

• Drive for outputs

• Networking ability

• Influencing/convincing ability

• Detail orientation

Knowledge

• Sales/ retail experience

• Business acumen

• Analytical ability

• Vendor management

• Technology savvy

Process Contributions

Process Contribution

Process Outcome

Performance Measure

Sales: Sales & After Sales planning: Business plan formulation

1. Provide inputs in formulating the annual business plan for the watches, fragrances and accessories including developing a roadmap of monetising our after sale service and ensuring that becomes a parallel profit centre. Bringing newness to the current methodology and develop a future looking, automated, horizontally integrated mechanism of setting up business plans and then ensuring that those plans are implemented.

2. Review and provide inputs of the sales performance against the plan religiously and providing inputs to help secondary sales

3. Develop the network expansion strategies on an annual basis in line with the business needs working closely with the respective business managers.

· Annual business plan

· Year on Year business growth

Sales: New Store / SOP management

1. Create, modify and approve the SOPs for EBOs internationally.

2. Manage and execute projects related to store opening, store renovations, store layout design, store interior design, etc. for both EBOs and MBOs in coordination with relevant stakeholders

3. Identify operational issues/ glitches and approve countermeasures for the company owned and partner stores to ensure smooth sales

4. Work with the VM/marketing team on audit schedules to ensure compliance of the SOPs

5. Ensure commercial compliance in the stores with coordination from the commercial teams

· Operational SOPs

· Audit schedules

· Adherence to timelines and target achv

Sales: Secondary Push

1. Design and develop partner schemes to boost targeted sales

2. Ensure roll out of the designed schemes across markets

3. Collect and analyse the secondary data from all countries and feed that into the category and analytics team

4. Identify, conceive and deploy new ways of selling for the business. Like NTOs for SMART - based on the strategy of the business in that geography. This is a crucial requirement from the role

5. Continuously evaluate new avenues and technologies working closely with the DigITal team to get better Retail/Trade efficiencies and automate a lot of our processes

· Engagement plans

· Incremental Sales

Sales: Retail operations: Training & Competency building

1. Work with the dedicated trainer to create modules for selling in the relevant languages for EBOS and MBOs for both company and partner staff.

2. Work with the trainer and the business managers and prepare a training and refresher schedule for each country

3. Working closely with the business managers to ensure company CROs in the system are upskilled and creating a pipeline of future talent.

· Recruitment SOPs

· Training scores

Company Overview

Arvind Fashions is a leading name in the fashion industry, renowned for its diverse portfolio of brands and a strong presence in India's retail sector. With a commitment to delivering high-quality and trendsetting fashion, the company has become a preferred choice for fashion-conscious consumers nationwide. Arvind Fashions continuously strives for excellence in retail operations, innovation, and customer satisfaction.

Purpose of the job:

To act as the bridge between store operations in a region and central operations/corporate team in order to support implementation and resolve issues across the chain of activities.

Role & Responsibilities:

• Liaison between stores/channels and the central sales team.
• Act as the single point of contact for store/mall managers for operational support from the corporate office.
• Ensure all corporate initiatives are communicated across stores and implemented in a consistent manner.
• Support regional/area sales managers in their day-to-day work in terms of facilitation, coordination, and follow-ups.
• Understand and assist in resolving a wide range of operational issues pertaining to stock, marketing communication, schemes/promotions, new product introduction, store performance, and maintenance, etc.
• Monitor new store openings to ensure that the opening kit is sent and SOP is adhered to in the initial stages.
• Coordinate with regional teams for events in their respective locations such as rewards ceremony, promotions, etc., and liaison with vendors if required.
• Prepare multiple standard and ad-hoc reports for the Sales Head by collecting and consolidating information from the field across regions.

Job Description

Operations:
Maintains the stability and reputation of the store by complying with legal requirements.
Maintains operations by initiating, coordinating, and enforcing retail operational policies and procedures manual
Implement and maintain retail operational policies and procedures to incorporate a sales plan, cost control,
shrinkage management, reduction, and audit compliance.
Contributes to the expansion process and set up plans at the strategic and operational levels.
Identify the feasibility, market, location, and geographical strategy for the opening of the new retail showrooms.
Involve in the strategic management and decision-making process after the detailed market analysis for the
business expansion.
Sales :
Increase sales to maximize profitability while reducing costs through well managed operational controls
Drive sales and retail improvements through analysis and support.
Propose measures to improve operational performance
Keep abreast of market trends to determine the need for improvements in the store
Analyze sales and revenue reports and make forecasts
Merchandise :
Advice to formulate pricing policies by reviewing merchandise activities, determining additional sales
promotion, authorization stock clearance, and studying trends within the allocated budget.
Market merchandise by studying advertising, sales promotions, display plans, analysing operating and financial
statements for profitability ratios.
Secures merchandise by implementing security systems and measures.
Set the highest international merchandise standards
Liaise with the purchase department to ensure range and stock levels are consistent with business requirements.
Financial:
Achieve financial objectives by preparing budgets, scheduling expenditure, analyzing variances, and initiating
corrective actions
Maximize sales and profitability for the company
Set monthly targets, monthly and annual budgets

Job Responsibilities:

1、Oversee the day-to-day operations of multiple retail stores, ensuring smooth and efficient functioning.

2、To expand scope of EC to include various new channels such as Direct to Business/Retail(D2B/R), Employee Purchase Program (EPP), Student Purchase Program (SPP), Business to Business (B2B / Corporate) and ONDC like projects etc.

3、To lead various sub-functions of Retail such as Sales, Channel, RQE, Training, New Store Opening and Visual Merchandising etc.

Job Requirements:

1、3 - 5 years of experience in retail operations management, preferably in the mobile phone industry.

2、Understanding of consumer affordability programs, loyalty program and it's implementations

3、Practical implementations of Omni channel strategy, knowledge of software systems that enable Omni channel

4、Fluent in English and Mandarin, multi-culture experience (India, China) work experience in both India and China preferred