3,720 Retail Services jobs in India
Account Manager, Retail Business Services
Posted 2 days ago
Job Viewed
Job Description
About the Role - Account Manager:
The Account Manager will be chartered with recruiting top brands into Amazon North America (US/CA) 1P and subsequently setting them up for success as vendors in Amazon by perfectly launching them. If you're inspired by a new challenge and the thought of contributing to a new business in a significant way this is the position for you.
In this role, you will be operating in a fast-moving and often ambiguous environment and will have full responsibility for achieving business objectives. Specifically, the individual will be responsible for identifying and building relationships with key influencers and decision makers within the executive teams of prospective vendors/suppliers along with internal stakeholders and cross functional teams to create and present compelling Amazon solutions that meet and exceed the vendor expectations of a direct relationship with Amazon Retail.
You will also be encouraged to identify ways to automate and simplify manual processes in order to improve productivity.
Key job responsibilities
Key job responsibilities
- Identify, prospect, and recruit new brands to Amazon North America (US/CA) 1P by explaining the benefits of a Retail relationship with Amazon and negotiating contractual terms.
- Be a business consultant to new vendors providing insights and advice, with the ability to interact with different business profiles and sectors.
- Help new vendors master Amazon's tools and systems so that they can be self-sufficient and integrate their products to Amazon's platform efficiently.
Basic Qualifications
- 2+ years of sales or account management experience
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
Preferred Qualifications
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Account Manager, Retail Business Services
Posted 3 days ago
Job Viewed
Job Description
About the Role - Account Manager:
The Account Manager will be chartered with recruiting top brands into Amazon North America (US/CA) 1P and subsequently setting them up for success as vendors in Amazon by perfectly launching them. If you're inspired by a new challenge and the thought of contributing to a new business in a significant way this is the position for you.
In this role, you will be operating in a fast-moving and often ambiguous environment and will have full responsibility for achieving business objectives. Specifically, the individual will be responsible for identifying and building relationships with key influencers and decision makers within the executive teams of prospective vendors/suppliers along with internal stakeholders and cross functional teams to create and present compelling Amazon solutions that meet and exceed the vendor expectations of a direct relationship with Amazon Retail.
You will also be encouraged to identify ways to automate and simplify manual processes in order to improve productivity.
Key job responsibilities
Key job responsibilities
- Identify, prospect, and recruit new brands to Amazon North America (US/CA) 1P by explaining the benefits of a Retail relationship with Amazon and negotiating contractual terms.
- Be a business consultant to new vendors providing insights and advice, with the ability to interact with different business profiles and sectors.
- Help new vendors master Amazon's tools and systems so that they can be self-sufficient and integrate their products to Amazon's platform efficiently.
Basic Qualifications
- 2+ years of sales or account management experience
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
Preferred Qualifications
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Account Manager, Retail Business Services

Posted 3 days ago
Job Viewed
Job Description
About the Role - Account Manager:
The Account Manager will be chartered with recruiting top brands into Amazon North America (US/CA) 1P and subsequently setting them up for success as vendors in Amazon by perfectly launching them. If you're inspired by a new challenge and the thought of contributing to a new business in a significant way this is the position for you.
In this role, you will be operating in a fast-moving and often ambiguous environment and will have full responsibility for achieving business objectives. Specifically, the individual will be responsible for identifying and building relationships with key influencers and decision makers within the executive teams of prospective vendors/suppliers along with internal stakeholders and cross functional teams to create and present compelling Amazon solutions that meet and exceed the vendor expectations of a direct relationship with Amazon Retail.
You will also be encouraged to identify ways to automate and simplify manual processes in order to improve productivity.
Key job responsibilities
Key job responsibilities
- Identify, prospect, and recruit new brands to Amazon North America (US/CA) 1P by explaining the benefits of a Retail relationship with Amazon and negotiating contractual terms.
- Be a business consultant to new vendors providing insights and advice, with the ability to interact with different business profiles and sectors.
- Help new vendors master Amazon's tools and systems so that they can be self-sufficient and integrate their products to Amazon's platform efficiently.
Basic Qualifications
- 2+ years of sales or account management experience
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
Preferred Qualifications
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
AVS Manager, Retail Business Services

Posted 3 days ago
Job Viewed
Job Description
Amazon is looking for AVS Manager in Retail Business Services (RBS). AVS Manager at RBS leads Product Family/ Marketplace and manages a large group of strategic vendors through a team of Team Leads and Brand Specialists.
Key job responsibilities
As AVS Manager for Amazon Vendor Services, you will be responsible to deliver impact to a large group of strategic vendors, both directly and through a team of Team Leads/Brand Specialists reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers, Retail Category leads and in-country AVS Product Family owners to understand your vendors' needs and define the right goals and targets. You will be expected to contribute to continuous enhancements and innovation within the service.
The candidate will be a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. Further, the candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. They have a passion for people leadership and are at their best when they're building, developing and managing high-performing teams. You will lead the team of Managers that looks into strategic and operational aspects of vendors business with Amazon.
A day in the life
Managing a team of Managers, prioritizing strategic initiatives and provide escalation support as needed. Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.
About the team
Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing). The service is delivered primarily through Brand Specialists assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction.
Basic Qualifications
- MBA
- Demonstrated success managing a team with a track record of developing a high performing team.
- 10+ years' experience in customer/ account management, marketing, buying, or customer service delivery in related industries like retail, telecom, technology or hospitality. Min 6 years of people management experience
- Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions
- Organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
- Written and verbal communication skills. Proficiency in creating Annual Operating plans and P&L impact
Preferred Qualifications
- Experience managing large cross-functional teams
- E-Commerce experience preferred
- Program management experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
AVS Manager, Retail Business Services

Posted 3 days ago
Job Viewed
Job Description
Amazon is looking for AVS Manager in Retail Business Services (RBS). AVS Manager at RBS leads Product Family/ Marketplace and manages a large group of strategic vendors through a team of Team Leads and Brand Specialists.
Key job responsibilities
As AVS Manager for Amazon Vendor Services, you will be responsible to deliver impact to a large group of strategic vendors, both directly and through a team of Team Leads/Brand Specialists reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers, Retail Category leads and in-country AVS Product Family owners to understand your vendors' needs and define the right goals and targets. You will be expected to contribute to continuous enhancements and innovation within the service.
The candidate will be a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. Further, the candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. They have a passion for people leadership and are at their best when they're building, developing and managing high-performing teams. You will lead the team of Managers that looks into strategic and operational aspects of vendors business with Amazon.
A day in the life
Managing a team of Managers, prioritizing strategic initiatives and provide escalation support as needed. Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.
About the team
Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing). The service is delivered primarily through Brand Specialists assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction.
Basic Qualifications
- MBA
- Demonstrated success managing a team with a track record of developing a high performing team.
- 10+ years' experience in customer/ account management, marketing, buying, or customer service delivery in related industries like retail, telecom, technology or hospitality. Min 6 years of people management experience
- Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions
- Organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
- Written and verbal communication skills. Proficiency in creating Annual Operating plans and P&L impact
Preferred Qualifications
- Experience managing large cross-functional teams
- E-Commerce experience preferred
- Program management experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
AVS Manager, Retail Business Services

Posted 3 days ago
Job Viewed
Job Description
Amazon is looking for AVS Manager in Retail Business Services (RBS). AVS Manager at RBS leads Product Family/ Marketplace and manages a large group of strategic vendors through a team of Team Leads and Brand Specialists.
Key job responsibilities
As AVS Manager for Amazon Vendor Services, you will be responsible to deliver impact to a large group of strategic vendors, both directly and through a team of Team Leads/Brand Specialists reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers, Retail Category leads and in-country AVS Product Family owners to understand your vendors' needs and define the right goals and targets. You will be expected to contribute to continuous enhancements and innovation within the service.
The candidate will be a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. Further, the candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. They have a passion for people leadership and are at their best when they're building, developing and managing high-performing teams. You will lead the team of Managers that looks into strategic and operational aspects of vendors business with Amazon.
A day in the life
Managing a team of Managers, prioritizing strategic initiatives and provide escalation support as needed. Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.
About the team
Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing). The service is delivered primarily through Brand Specialists assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction.
Basic Qualifications
- MBA
- Demonstrated success managing a team with a track record of developing a high performing team.
- 10+ years' experience in customer/ account management, marketing, buying, or customer service delivery in related industries like retail, telecom, technology or hospitality. Min 6 years of people management experience
- Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions
- Organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
- Written and verbal communication skills. Proficiency in creating Annual Operating plans and P&L impact
Preferred Qualifications
- Experience managing large cross-functional teams
- E-Commerce experience preferred
- Program management experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Automation Expert, Retail Business Services

Posted 3 days ago
Job Viewed
Job Description
About Amazon.com:
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
About Team
The RBS team is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team's primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.
Overview of the role:
An candidate will be a self-starter who is passionate about discovering and solving complicated problems, learning complex systems, working with numbers, and organizing and communicating data and reports. You will be detail-oriented and organized, capable of handling multiple projects at once, and capable of dealing with ambiguity and rapidly changing priorities. You will have expertise in process optimizations and systems thinking and will be required to engage directly with multiple internal teams to drive business projects/automation for the RBS team. Candidates must be successful both as individual contributors and in a team environment, and must be customer-centric. Our environment is fast-paced and requires someone who is flexible, detail-oriented, and comfortable working in a deadline-driven work environment.
Responsibilities Include:
Works across team(s) and Ops organization at country, regional and/or cross regional level to create automated solutions for customer, cost savings through process automation, systems configuration and performance metrics.
· Has logical reasoning, critical thinking, problem solving abilities for automation scripting.
· Has framework engineering abilities and follows automation development best practices.
· Automate user interactions and API with existing tools/solutions, build localized small scale solutions for quick deployment, build python scripts to automate day to day, repeatable activities within a team
· Optionally, an Automation Expert may build front end UI for web application
· Prioritizes projects and feature sets, evaluate and set stakeholders expectations for Amazon's marketplace: country, regional and/ or cross regional level.
· Writes clear and detailed functional specifications based on business requirements as well as writes and reviews business cases.
· Applies rigorous approach to problem solving.
· Credible business partner to Amazon's Operations network.
Possesses relevant understanding and experience on automation processes and workflow. Able to dive deep in the automation process to correct under-performing parts and acts as a trouble shooter.
Basic Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Proficiency in automation using Python
- Excellent oral and written communication skills
- Experience with SQL, ETL processes, or data transformation
Preferred Qualifications
- Experience with scripting and automation tools
- Familiarity with Infrastructure as Code (IaC) tools such as AWS CDK
- Knowledge of AWS services such as SQS, SNS, CloudWatch and DynamoDB
- Understanding of DevOps practices, including CI/CD pipelines and monitoring solutions
- Understanding of cloud services, serverless architecture, and systems integration
Key job responsibilities
As an Automation Expert you are responsible for working with cross-functional teams to develop small-medium scale long term automated solutions using API, Selenium, Python and other tools, and utilize automation metrics to determine improvement opportunities. Working in a dynamic environment, you will be responsible for monitoring key success metrics. You will be expected to quickly become a subject matter expert of automation, and help business leaders improve automation penetration, make better decisions, and generate value.
In this role, you are expected to work closely with your peers, operations managers to understand potential business automation use cases, and convert them into automated solutions.
Basic Qualifications
- Experience defining requirements and using data and metrics to draw business insights
- Experience with SQL or ETL
- 2+ years of tax, finance or a related analytical field experience
Preferred Qualifications
- Knowledge of Python, VBA, Macros, Selenium scripts
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Automation Expert, Retail Business Services

Posted 3 days ago
Job Viewed
Job Description
About Amazon.com:
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
About Team
The RBS team is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team's primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.
Overview of the role:
An candidate will be a self-starter who is passionate about discovering and solving complicated problems, learning complex systems, working with numbers, and organizing and communicating data and reports. You will be detail-oriented and organized, capable of handling multiple projects at once, and capable of dealing with ambiguity and rapidly changing priorities. You will have expertise in process optimizations and systems thinking and will be required to engage directly with multiple internal teams to drive business projects/automation for the RBS team. Candidates must be successful both as individual contributors and in a team environment, and must be customer-centric. Our environment is fast-paced and requires someone who is flexible, detail-oriented, and comfortable working in a deadline-driven work environment.
Responsibilities Include:
Works across team(s) and Ops organization at country, regional and/or cross regional level to create automated solutions for customer, cost savings through process automation, systems configuration and performance metrics.
· Has logical reasoning, critical thinking, problem solving abilities for automation scripting.
· Has framework engineering abilities and follows automation development best practices.
· Automate user interactions and API with existing tools/solutions, build localized small scale solutions for quick deployment, build python scripts to automate day to day, repeatable activities within a team
· Optionally, an Automation Expert may build front end UI for web application
· Prioritizes projects and feature sets, evaluate and set stakeholders expectations for Amazon's marketplace: country, regional and/ or cross regional level.
· Writes clear and detailed functional specifications based on business requirements as well as writes and reviews business cases.
· Applies rigorous approach to problem solving.
· Credible business partner to Amazon's Operations network.
Possesses relevant understanding and experience on automation processes and workflow. Able to dive deep in the automation process to correct under-performing parts and acts as a trouble shooter.
Basic Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Proficiency in automation using Python
- Excellent oral and written communication skills
- Experience with SQL, ETL processes, or data transformation
Preferred Qualifications
- Experience with scripting and automation tools
- Familiarity with Infrastructure as Code (IaC) tools such as AWS CDK
- Knowledge of AWS services such as SQS, SNS, CloudWatch and DynamoDB
- Understanding of DevOps practices, including CI/CD pipelines and monitoring solutions
- Understanding of cloud services, serverless architecture, and systems integration
Key job responsibilities
As an Automation Expert you are responsible for working with cross-functional teams to develop small-medium scale long term automated solutions using API, Selenium, Python and other tools, and utilize automation metrics to determine improvement opportunities. Working in a dynamic environment, you will be responsible for monitoring key success metrics. You will be expected to quickly become a subject matter expert of automation, and help business leaders improve automation penetration, make better decisions, and generate value.
In this role, you are expected to work closely with your peers, operations managers to understand potential business automation use cases, and convert them into automated solutions.
Basic Qualifications
- Experience defining requirements and using data and metrics to draw business insights
- Experience with SQL or ETL
- 2+ years of tax, finance or a related analytical field experience
Preferred Qualifications
- Knowledge of Python, VBA, Macros, Selenium scripts
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
AVS Manager, Retail Business Services

Posted 3 days ago
Job Viewed
Job Description
Amazon is looking for AVS Manager in Retail Business Services (RBS). AVS Manager at RBS leads Product Family/ Marketplace and manages a large group of strategic vendors through a team of Team Leads and Brand Specialists.
Key job responsibilities
As AVS Manager for Amazon Vendor Services, you will be responsible to deliver impact to a large group of strategic vendors, both directly and through a team of Team Leads/Brand Specialists reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers, Retail Category leads and in-country AVS Product Family owners to understand your vendors' needs and define the right goals and targets. You will be expected to contribute to continuous enhancements and innovation within the service.
The candidate will be a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. Further, the candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. They have a passion for people leadership and are at their best when they're building, developing and managing high-performing teams. You will lead the team of Managers that looks into strategic and operational aspects of vendors business with Amazon.
A day in the life
Managing a team of Managers, prioritizing strategic initiatives and provide escalation support as needed. Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.
About the team
Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing). The service is delivered primarily through Brand Specialists assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction.
Basic Qualifications
- MBA
- Demonstrated success managing a team with a track record of developing a high performing team.
- 10+ years' experience in customer/ account management, marketing, buying, or customer service delivery in related industries like retail, telecom, technology or hospitality. Min 6 years of people management experience
- Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions
- Organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
- Written and verbal communication skills. Proficiency in creating Annual Operating plans and P&L impact
Preferred Qualifications
- Experience managing large cross-functional teams
- E-Commerce experience preferred
- Program management experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
AVS Manager, Retail Business Services

Posted 3 days ago
Job Viewed
Job Description
Amazon is looking for AVS Manager in Retail Business Services (RBS). AVS Manager at RBS leads Product Family/ Marketplace and manages a large group of strategic vendors through a team of Team Leads and Brand Specialists.
Key job responsibilities
As AVS Manager for Amazon Vendor Services, you will be responsible to deliver impact to a large group of strategic vendors, both directly and through a team of Team Leads/Brand Specialists reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers, Retail Category leads and in-country AVS Product Family owners to understand your vendors' needs and define the right goals and targets. You will be expected to contribute to continuous enhancements and innovation within the service.
The candidate will be a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. Further, the candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. They have a passion for people leadership and are at their best when they're building, developing and managing high-performing teams. You will lead the team of Managers that looks into strategic and operational aspects of vendors business with Amazon.
A day in the life
Managing a team of Managers, prioritizing strategic initiatives and provide escalation support as needed. Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.
About the team
Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing). The service is delivered primarily through Brand Specialists assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction.
Basic Qualifications
- MBA
- Demonstrated success managing a team with a track record of developing a high performing team.
- 10+ years' experience in customer/ account management, marketing, buying, or customer service delivery in related industries like retail, telecom, technology or hospitality. Min 6 years of people management experience
- Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions
- Organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
- Written and verbal communication skills. Proficiency in creating Annual Operating plans and P&L impact
Preferred Qualifications
- Experience managing large cross-functional teams
- E-Commerce experience preferred
- Program management experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.