2 Retail Support jobs in India
Executive – DMS & SFA Support (Retail Sales)
Posted 5 days ago
Job Viewed
Job Description
HyFun a leading brand in Frozen Food in India with exports in more than 40+ countries is seeking to strengthen its Retail Sales Team . We are looking to fill the Executive – DMS & SFA Support (Retail Channel) position based in Ahmedabad .
Position/Profile Title: Executive – DMS & SFA Support (Retail Channel)
Location: Ahmedabad
Experience: 4-7 years
Essential Qualification: Minimum Graduate in any field
Essential Area of Expertise:
- Experience working with FMCG companies, start-ups, or fast-growing organizations.
- Exposure to distributor operations, sales processes, and digital tool implementation.
Job Role:
This role serves as a key enabler of digital transformation within the retail sales ecosystem. The incumbent will drive the effective rollout, adoption, and management of the Distributor Management System (DMS) and Sales Force Automation (SFA) platforms across the retail network. The role also involves overseeing distributor claim processing to ensure accuracy, compliance, and operational efficiency.
Roles and Responsibilities:
- Coordinate and support end-to-end implementation of DMS across the assigned geography.
- Work closely with distributors, internal IT teams, and third-party vendors to ensure timely and successful system go-live.
- Ensure accurate configuration of master data including products, customers, pricing, and schemes in the DMS.
- Monitor data flow from DMS to central systems and escalate any sync issues.
- Partner with the sales team to drive DMS and SFA compliance, utilization, and performance monitoring.
- Manage configuration of beat plans, targets, schemes, and distributor claims within the systems.
- Identify data integrity gaps or system usage issues and recommend corrective actions.
- Generate and circulate regular reports on system adoption, usage trends, and target vs. achievement metrics.
- Prepare and maintain distributor- and region-wise secondary sales performance tracking sheets.
- Process distributor claims and field force expense submissions in line with SOPs.
- Act as a bridge between Sales, IT, Distributors, and Implementation Partners for technical or operational escalations.
Kindly click on the link below and share the requested details so we can proceed further with your application:
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Remote Customer Support Specialist - Retail
Posted 6 days ago
Job Viewed
Job Description
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via email, live chat, and phone, addressing questions about products, orders, shipping, returns, and account information.
- Provide detailed product information and purchasing assistance to potential customers.
- Troubleshoot and resolve customer issues efficiently and effectively, escalating complex problems to the appropriate departments when necessary.
- Process customer orders, returns, and exchanges in a timely and accurate manner, ensuring adherence to company policies.
- Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints within the CRM system.
- Proactively identify opportunities to improve the customer experience and suggest process enhancements to the management team.
- Gather and relay customer feedback to relevant departments to inform product development and service improvements.
- Educate customers on product features, benefits, and warranty information.
- Build rapport and lasting relationships with customers by providing personalized and empathetic support.
- Stay updated on product knowledge, company policies, and promotional offers.
- Assist in managing online customer reviews and social media comments related to customer service.
- Ensure a consistent and positive brand image is conveyed in all customer interactions.
- High school diploma or equivalent; an Associate's or Bachelor's degree is a plus.
- Minimum of 2 years of experience in customer service, preferably within the retail or e-commerce industry.
- Proven ability to handle customer inquiries and resolve complaints with empathy and professionalism.
- Excellent written and verbal communication skills in English.
- Strong typing skills and proficiency in using CRM software and other customer support tools.
- Ability to work independently and manage time effectively in a remote work environment.
- Reliable high-speed internet connection and a dedicated, quiet workspace.
- Familiarity with e-commerce platforms and online shopping processes.
- A patient, positive, and customer-centric attitude.
- Ability to multitask and adapt to changing priorities.
- Experience with live chat support is highly desirable.
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