19 Retail Support jobs in India
Operations Manager - Retail Support
Posted today
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Job Description
Key responsibilities will include:
- Managing day-to-day retail operations, ensuring adherence to company standards and policies.
- Overseeing inventory levels, stock rotation, and loss prevention strategies.
- Coordinating with suppliers and logistics partners to ensure timely delivery of goods.
- Developing and implementing operational procedures to improve efficiency and reduce costs.
- Managing the performance of store operations teams, providing training and guidance.
- Monitoring key performance indicators (KPIs) and implementing corrective actions as needed.
- Ensuring a high level of customer satisfaction through effective service delivery.
- Collaborating with the marketing and sales teams to support promotional activities.
- Conducting regular site visits and operational audits to assess performance and identify areas for improvement.
- Managing budgets and controlling operational expenses.
The successful candidate will have a Bachelor's degree in Business Administration, Operations Management, or a related field. A minimum of 5 years of experience in retail operations management is required. Proven experience in supply chain management and inventory control is essential. Strong leadership, communication, and interpersonal skills are critical. The ability to analyze data, identify trends, and make informed decisions is necessary. This hybrid role requires a candidate who can balance strategic planning with hands-on operational oversight, contributing both remotely and through in-office collaboration.
Technology Operations and Support Associate, Retail Store Systems Support
Posted today
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Job Description
Position Overview
The Retail IT Analyst provides dedicated technical support for Retail Stores. This includes POS computer systems, hardware, and software via telephone, email and chat tools. This position is fast-paced and multi-task intensive, requiring excellent decision making and top-notch customer service skills. Working as part of a team, successful candidates will share their values and have an interest in working with the latest technologies to provide exceptional customer service to all Retail Stores in North America, EMEA and some countries in APAC.Essential Duties & Responsibilities
General:oServe as the first point of contact to Retail Stores seeking assistance for POS hardware, software, workstations, printers, time clocks, UPS units, mobile devices, interactive screens or other Retail technical issues.oResponsible for 24/7 support of applications for Retail Stores and participating on a rotating on-call schedule for off-hour/weekend supportoYou have a logical approach and process to problem solvingoParticipate in product/process updates and create documentation on the same.oYou are proactive in driving issues to closure and collaborate with peers to resolveoYou possess strong communication skills to convey problems to your team and colleaguesoUnderstand how problems affect other areas of the organization outside of the IT spaceoYou can create thorough technical documentation to leveraged by development and support teamsoYou have intermediate knowledge of reporting on CRM tools (ex. ServiceNow) and creating dashboards. oYou take independent action, do things before being asked or forced by events.oYou develop creative solutions and innovation ideasOperational:oBe an advocate for customer requests; maintain ownership of request and follow through consistently to resolutionoIncrease Retail Stores satisfaction by increasing First Contact Resolution (FCR) rate.oReview open ticket queues and close tickets upon resolution dailyoUnderstands how to triage and prioritize issues and escalate problems to managementoStay current with system information, changes and updatesExperience, Skills & Knowledge
•Windows 2016/ 2019 & Windows Server•POS (Point of Sale)•POS scanners•Receipt printers•Barcode scanners•Experience in support and configuration of Microsoft Office, Microsoft Windows, and basic network troubleshooting•Experience in ServiceNow, Active Directory, O365, Xstore, SQL, OracleStore Support Associate
Posted today
Job Viewed
Job Description
- Loading and unloading of vehicle.
- Performing YMS and Sharing the Short shipment details over mail
- Sorting of Parcel area wiseAssigning of parcel to delivery associate are wise
- Hourly follow up of parcel delivery with Delivery Associate
- Getting the Learning Metrics completed with Delivery Associate
experience required: 0 to 1 year
**Salary**: ₹12,000.00 per month
**Benefits**:
- Paid time off
Schedule:
- Evening shift
- Morning shift
Ability to commute/relocate:
- Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Retail sales: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- English (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
**Speak with the employer**
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Retail Store Manager (Remote Support)
Posted 1 day ago
Job Viewed
Job Description
Key Responsibilities:
- Provide remote oversight and strategic direction to multiple retail store locations.
- Monitor store performance against sales targets and key performance indicators (KPIs).
- Analyze sales data and customer feedback to identify trends and areas for improvement.
- Develop and implement strategies to enhance customer experience and drive sales growth.
- Ensure adherence to visual merchandising standards and brand guidelines across all stores.
- Manage inventory levels and assist with stock control and replenishment processes.
- Conduct remote training sessions and provide ongoing coaching to store teams.
- Address and resolve customer escalations and operational issues remotely.
- Collaborate with marketing and operations teams to execute promotional activities.
- Ensure compliance with company policies, procedures, and health and safety regulations.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 4+ years of experience in retail management, with a proven track record of success.
- Strong understanding of retail operations, sales techniques, and customer service principles.
- Excellent leadership, communication, and motivational skills.
- Ability to analyze data and make informed business decisions.
- Proficiency in retail management software and POS systems.
- Experience with remote team management or support is highly preferred.
- Strong organizational and problem-solving abilities.
- Adaptability and ability to thrive in a dynamic, remote work environment.
Retail IT Support Analyst - Level 2
Posted 4 days ago
Job Viewed
Job Description
SystemsPlus is hiring for Retail IT Support Analyst - Level 2
Exp : 3yr+
Location : Pune - Magarpatta.
Hybrid model.
This role will require an understanding of retail business, an aptitude for working with application support, and the ability to diagnosis and resolve technical issues. In this role, the analyst will support and maintain activities related to the integration of applications into and out of the Retail systems with a focus on allocation, finance, and Point of Sale (POS) functionalities and collaborate with other cross functional teams.
MAJOR ACCOUNTABILITIES
Provide second-line application support for Retail Systems (Merchandising and POS), including
· Item Master management
· Purchase Order (PO) lifecycle
· EDI messages
· PO receiving processes
· Pricing & promotions
· User profile setup and audit
Respond to and resolve a wide range of incidents, such as:
· Missing or incorrect pricing and promotions at store level
· Failed EDI transmissions or mismatched order data
· Delays or errors in PO receiving and stock updates
· Integration failures between merchandising and ERP
· Inaccurate or missing product data in store systems
· Printer or peripheral device malfunctions (e.g., receipt printers, label printers)
· PED (Pin Entry Device) connectivity or configuration issues
· POS system failure or transaction failures
Incident management process:
· Triage and prioritize incidents and service requests. Collaborate with IT and vendors to drive issue resolution, ensuring accountability and timely follow-up.
· Translate technical issues into clear, actionable insights for non-technical stakeholders
QUALIFICATIONS:
· Bachelor’s degree in business, engineering, computer science or equivalent experience.
· At least 3-5 years of experience working in Application Support-related environment with ITIL Knowledge.
· Retail domain knowledge is a must.
· Knowledge & experience with any retail ERP is required (Aptos Merch experience is a plus )
· Understanding relational databases (SQL Server), SQL Server Reporting Service (SSRS)
· Strong Excel skills for data analysis. Ability to analyze XML, JSON, and flat file data formats.
· Effective oral and written communication skills.
· Attention to detail, systematic thinking and a passion for problem solving.
· Willingness to support regional business operations outside of local hours.
Interested candidate drop CV on
Retail IT Support Analyst - Level 2
Posted today
Job Viewed
Job Description
SystemsPlus is hiring for Retail IT Support Analyst - Level 2
Exp : 3yr+
Location : Pune - Magarpatta.
Hybrid model.
This role will require an understanding of retail business, an aptitude for working with application support, and the ability to diagnosis and resolve technical issues. In this role, the analyst will support and maintain activities related to the integration of applications into and out of the Retail systems with a focus on allocation, finance, and Point of Sale (POS) functionalities and collaborate with other cross functional teams.
MAJOR ACCOUNTABILITIES
Provide second-line application support for Retail Systems (Merchandising and POS), including
· Item Master management
· Purchase Order (PO) lifecycle
· EDI messages
· PO receiving processes
· Pricing & promotions
· User profile setup and audit
Respond to and resolve a wide range of incidents, such as:
· Missing or incorrect pricing and promotions at store level
· Failed EDI transmissions or mismatched order data
· Delays or errors in PO receiving and stock updates
· Integration failures between merchandising and ERP
· Inaccurate or missing product data in store systems
· Printer or peripheral device malfunctions (e.g., receipt printers, label printers)
· PED (Pin Entry Device) connectivity or configuration issues
· POS system failure or transaction failures
Incident management process:
· Triage and prioritize incidents and service requests. Collaborate with IT and vendors to drive issue resolution, ensuring accountability and timely follow-up.
· Translate technical issues into clear, actionable insights for non-technical stakeholders
QUALIFICATIONS:
· Bachelor’s degree in business, engineering, computer science or equivalent experience.
· At least 3-5 years of experience working in Application Support-related environment with ITIL Knowledge.
· Retail domain knowledge is a must.
· Knowledge & experience with any retail ERP is required (Aptos Merch experience is a plus)
· Understanding relational databases (SQL Server), SQL Server Reporting Service (SSRS)
· Strong Excel skills for data analysis. Ability to analyze XML, JSON, and flat file data formats.
· Effective oral and written communication skills.
· Attention to detail, systematic thinking and a passion for problem solving.
· Willingness to support regional business operations outside of local hours.
Interested candidate drop CV on
Retail IT Support Analyst - Level 2
Posted 4 days ago
Job Viewed
Job Description
Exp : 3yr+
Location : Pune - Magarpatta.
Hybrid model.
This role will require an understanding of retail business, an aptitude for working with application support, and the ability to diagnosis and resolve technical issues. In this role, the analyst will support and maintain activities related to the integration of applications into and out of the Retail systems with a focus on allocation, finance, and Point of Sale (POS) functionalities and collaborate with other cross functional teams.
MAJOR ACCOUNTABILITIES
Provide second-line application support for Retail Systems (Merchandising and POS), including
· Item Master management
· Purchase Order (PO) lifecycle
· EDI messages
· PO receiving processes
· Pricing & promotions
· User profile setup and audit
Respond to and resolve a wide range of incidents, such as:
· Missing or incorrect pricing and promotions at store level
· Failed EDI transmissions or mismatched order data
· Delays or errors in PO receiving and stock updates
· Integration failures between merchandising and ERP
· Inaccurate or missing product data in store systems
· Printer or peripheral device malfunctions (e.g., receipt printers, label printers)
· PED (Pin Entry Device) connectivity or configuration issues
· POS system failure or transaction failures
Incident management process:
· Triage and prioritize incidents and service requests. Collaborate with IT and vendors to drive issue resolution, ensuring accountability and timely follow-up.
· Translate technical issues into clear, actionable insights for non-technical stakeholders
QUALIFICATIONS:
· Bachelor’s degree in business, engineering, computer science or equivalent experience.
· At least 3-5 years of experience working in Application Support-related environment with ITIL Knowledge.
· Retail domain knowledge is a must.
· Knowledge & experience with any retail ERP is required (Aptos Merch experience is a plus)
· Understanding relational databases (SQL Server), SQL Server Reporting Service (SSRS)
· Strong Excel skills for data analysis. Ability to analyze XML, JSON, and flat file data formats.
· Effective oral and written communication skills.
· Attention to detail, systematic thinking and a passion for problem solving.
· Willingness to support regional business operations outside of local hours.
Interested candidate drop CV on
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Retail IT Support Analyst - Level 2
Posted 1 day ago
Job Viewed
Job Description
SystemsPlus is hiring for Retail IT Support Analyst - Level 2
Exp : 3yr+
Location : Pune - Magarpatta.
Hybrid model.
This role will require an understanding of retail business, an aptitude for working with application support, and the ability to diagnosis and resolve technical issues. In this role, the analyst will support and maintain activities related to the integration of applications into and out of the Retail systems with a focus on allocation, finance, and Point of Sale (POS) functionalities and collaborate with other cross functional teams.
MAJOR ACCOUNTABILITIES
Provide second-line application support for Retail Systems (Merchandising and POS), including
· Item Master management
· Purchase Order (PO) lifecycle
· EDI messages
· PO receiving processes
· Pricing & promotions
· User profile setup and audit
Respond to and resolve a wide range of incidents, such as:
· Missing or incorrect pricing and promotions at store level
· Failed EDI transmissions or mismatched order data
· Delays or errors in PO receiving and stock updates
· Integration failures between merchandising and ERP
· Inaccurate or missing product data in store systems
· Printer or peripheral device malfunctions (e.g., receipt printers, label printers)
· PED (Pin Entry Device) connectivity or configuration issues
· POS system failure or transaction failures
Incident management process:
· Triage and prioritize incidents and service requests. Collaborate with IT and vendors to drive issue resolution, ensuring accountability and timely follow-up.
· Translate technical issues into clear, actionable insights for non-technical stakeholders
QUALIFICATIONS:
· Bachelor’s degree in business, engineering, computer science or equivalent experience.
· At least 3-5 years of experience working in Application Support-related environment with ITIL Knowledge.
· Retail domain knowledge is a must.
· Knowledge & experience with any retail ERP is required (Aptos Merch experience is a plus)
· Understanding relational databases (SQL Server), SQL Server Reporting Service (SSRS)
· Strong Excel skills for data analysis. Ability to analyze XML, JSON, and flat file data formats.
· Effective oral and written communication skills.
· Attention to detail, systematic thinking and a passion for problem solving.
· Willingness to support regional business operations outside of local hours.
Interested candidate drop CV on
Part-Time Retail Job – Join Store Support Team in Chennai
Posted today
Job Viewed
Job Description
Part-Time Retail Job – Join Store Support Team in Chennai
Job Role: Part-Time Store Support (Retail Associate)
Company: Leading Shoes Manufacturer
Location: Chennai
Shift Timing: Evening Shift (5 hours/day)
Work Duration: 45 to 60 days
Estimated Monthly Earnings: ₹8,000 – ₹10,000
Key Responsibilities:
Assist walk-in customers with queries and product selection
Support the billing and checkout process
Help with in-store display, shelf organization, and stock arrangements
Maintain cleanliness and order within the store
Coordinate with the store team to meet daily operational goals
Candidate Requirements:
Minimum qualification: 12th pass
Good communication and interpersonal skills
Availability for evening shifts consistently
Reliable and committed for the full project duration
What We Offer:
Fixed shift timings
Timely payouts
Certificate on successful completion
Experience working with a leading retail brand
Apply Now – Make Your Evenings Productive with GIG4U!
Requirements
Assist walk-in customers with queries and product selection Support the billing and checkout process Help with in-store display, shelf organization, and stock arrangements Maintain cleanliness and order within the store Coordinate with the store team to meet daily operational goals
Part-Time Retail Job – Join Store Support Team in Chennai
Posted today
Job Viewed
Job Description
Part-Time Retail Job – Join Store Support Team in Chennai
Job Role: Part-Time Store Support (Retail Associate)
Location: Chennai
Shift Timing: Evening Shift (5 hours/day)
Estimated Monthly Earnings: ₹8,000 – ₹10,000
Key Responsibilities:
Assist walk-in customers with queries and product selection
Support the billing and checkout process
Help with in-store display, shelf organization, and stock arrangements
Maintain cleanliness and order within the store
Coordinate with the store team to meet daily operational goals
Candidate Requirements:
Minimum qualification: 12th pass
Good communication and interpersonal skills
Availability for evening shifts consistently
Reliable and committed for the full project duration
What We Offer:
Fixed shift timings
Timely payouts
Certificate on successful completion
Experience working with a leading retail brand
Apply Now – Make Your Evenings Productive with GIG4U!