6,365 Retail Team Lead jobs in India

As Retail Merchandise Lead, you will drive execution of the commercial agenda and merchandising strategy together with Merchandise Managers to exceed financial targets. You have a deep interest in the customer and consumer and use customer centric approach in everything you do. You use your retail knowledge and understand synergies between channels, and interest in product, strong analytical ability, and commercial skills, enabling you to constantly improve customer shopping experience in market.

You are customer and sales-driven professional with a strong commercial awareness and salesmanship. You have a strategic mindset with an analytical back-bone. You thrive working in a fast pace, in and agile environment, executing the regional commercial agenda for your markets. You love working with the product and to execute your concept plan in line with the regional directions. You are a strong team-player and foster collaboration across channels, roles and functions and inspires stakeholders to buy in to the product plans to enhance engagement and execution level.

Key responsibilities

• Implement and execute regional merchandising strategy and commercial priorities with close alignment to regional assortment direction.
• Optimize local selling peaks driven by optimizing product exposure strategy to calendar, customer shopping behavior and commercial plan; be responsible for all information including but not limited to kick off, sale packs, BF-information, etc.
• Drive in and post season inventory management by picking full price, discount and sale activities in line with regional merch direction, as well as executing stock management, sale, EOP and commercial reduction.
• Follow up on stock and resolve issues together with inventory optimization team; execute regional strategy for commercial impact on key product categories based on in season performance.
• Know your market retail situation and customer profile, providing commercial team with constant and structured sales follow up for the channel, as well as commercial initiatives in store (visit the site in all touchpoints several times a week) to confirm or adjust actions needed.

To be successful in the role as Retail Merchandise Lead, you should have strong commercial focus and are insight and data driven, with proven ability to drive results and work towards goals.

Role:  Retail Team Leader

Industry Type:  Retail

Department:  Merchandising , Retail & eCommerce

Employment Type:  Full Time, Permanent

Role Category:  Retail Store Operations

Education

UG:  Any Graduate

PG:  Any Postgraduate

Job Description

As Retail Merchandising Lead, you will drive execution of the commercial agenda and merchandising strategy together with Merchandise Managers to exceed financial targets. You have a deep interest in the customer and consumer and use customer centric approach in everything you do. You use your retail knowledge and understand synergies between channels, and interest in product, strong analytical ability, and commercial skills, enabling you to constantly improve customer shopping experience in market.

You are customer and sales-driven professional with a strong commercial awareness and salesmanship. You have a strategic mindset with an analytical back-bone. You thrive working in a fast pace, in and agile environment, executing the regional commercial agenda for your markets. You love working with the product and to execute your concept plan in line with the regional directions. You are a strong team-player and foster collaboration across channels, roles and functions and inspires stakeholders to buy in to the product plans to enhance engagement and execution level.

Key responsibilities

Qualifications

To be successful in the role as Retail Merchandising Lead, you should have strong commercial focus and are insight and data driven, with proven ability to drive results and work towards goals. You should have a broad merchandising knowledge and commercial experience that understands the total picture from customer demands on our offers.

What you need to succeed:

Additional Information

This is a full-time position in merchandising team, reporting to Merchandise Manager.

This position is based at our office in Bangalore, India.

Apply by sending in your CV in English as soon as possible, but no later than June 25th 2025 . Due to data policies, we only accept applications through career page.

Global Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M .

• Develop and implement best practices for retail store operations.
• Analyze operational data to identify inefficiencies and areas for improvement.
• Oversee inventory management, supply chain logistics, and loss prevention strategies.
• Develop and deliver training programs for store management and staff.
• Ensure adherence to company policies, procedures, and visual merchandising standards.
• Manage relationships with key suppliers and vendors.
• Identify and implement new technologies to enhance store operations.
• Monitor store performance metrics and provide recommendations for optimization.
• Drive initiatives to improve customer service and satisfaction.
• Support the planning and execution of seasonal promotions and store openings/closings.

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of experience in retail operations management.
• Proven experience in optimizing store processes, inventory management, and supply chain.
• Strong understanding of retail technologies and POS systems.
• Excellent analytical, problem-solving, and project management skills.
• Demonstrated ability to lead and influence teams remotely.
• Exceptional communication and interpersonal skills.
• Proficiency in data analysis and reporting.
• Experience in developing and delivering training programs.

• Oversee daily retail operations, ensuring adherence to company policies and procedures.
• Develop and implement strategies to improve in-store efficiency, customer flow, and staff productivity.
• Manage inventory levels, optimize stock replenishment, and minimize stockouts and overstock situations.
• Collaborate with merchandising and visual teams to ensure effective product presentation and store layout.
• Implement and manage operational standards for customer service, aiming for exceptional client experiences.
• Utilize retail management software and data analytics to identify areas for operational improvement and cost reduction.
• Develop and deliver training programs for store staff on operational best practices and new initiatives.
• Coordinate with supply chain and logistics partners to ensure timely delivery of goods.
• Conduct remote audits of store operations to ensure compliance and identify potential issues.
• Create and maintain operational manuals and guidelines for retail staff.
• Lead projects focused on improving operational technologies, such as POS systems and inventory management software.
• Analyze sales data and operational metrics to identify trends and opportunities for growth.
• Foster a culture of continuous improvement and operational excellence within the retail team.

• Bachelor's degree in Business Administration, Retail Management, Operations Management, or a related field.
• 5+ years of experience in retail operations management, with a strong understanding of store-level processes.
• Proven ability to manage and optimize operational efficiency in a multi-location retail environment.
• Proficiency in retail management systems, POS software, and inventory control tools.
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
• Strong understanding of supply chain and logistics principles relevant to retail.
• Exceptional organizational and time management skills, with the ability to manage multiple priorities remotely.
• Excellent communication and interpersonal skills, with the ability to influence and guide teams across distances.
• Experience in developing and delivering training programs is a plus.
• Adaptability and a proactive approach to managing a distributed team and operations.

• Develop and implement operational strategies to enhance efficiency and profitability across all retail outlets.
• Oversee inventory management, including stock levels, ordering, and replenishment processes, to minimize stockouts and overstocking.
• Ensure consistent execution of visual merchandising standards and store layouts.
• Develop and refine customer service protocols to ensure a superior shopping experience.
• Monitor sales performance and operational KPIs, identifying areas for improvement and implementing corrective actions.
• Manage and optimize store staffing, training, and performance, fostering a positive team environment.
• Ensure compliance with all health, safety, and security regulations within retail environments.
• Collaborate with the merchandising and marketing teams to align store operations with product launches and promotional activities.
• Manage relationships with suppliers and vendors for operational needs.
• Utilize retail management software and data analytics to drive informed decision-making.
• Conduct regular audits of store operations to ensure standards are met.
• Develop and deliver training materials for store staff on operational procedures.

• Bachelor's degree in Business Administration, Retail Management, Operations Management, or a related field.
• Minimum of 4-6 years of experience in retail operations management, with a focus on multi-site operations.
• Proven experience in inventory management, visual merchandising, and customer service enhancement.
• Strong understanding of retail best practices and industry trends.
• Excellent leadership, problem-solving, and decision-making skills.
• Exceptional communication and interpersonal skills, suitable for managing remote teams and stakeholders.
• Proficiency in retail management software, POS systems, and inventory control systems.
• Ability to analyze sales data and operational metrics to drive improvements.
• Experience in developing and implementing operational policies and procedures.
• Self-starter with the ability to work independently and manage time effectively in a remote setting.
• Adaptability to changing retail environments and customer needs.

Responsibilities:

• Proficient with creating test scenarios from FRD and FDD
• Proficient with creating test cases from test scenarios
• Understanding of D365 Retail POS functions
• Proficient with creating test results
• Proficient on working with test and bug tracking tools like Service now, DevOps etc
• Hands-on experience with testing, identifying and raising bugs
• Good communication skills
• Should be able to present overall test results and coordinate with internal and client stakeholders
• 10+ yrs of relevant experience