587 Retail Team Lead jobs in India

Company Overview

Reliance Retail, India's largest and most profitable retailer, revolutionizes retail with its omni-channel presence, serving over 193 million loyal customers. Established in 2006, the company offers superior quality products and exceptional value, operating 15,000+ stores across 42 million square feet. As a partner of choice for major brands, Reliance Retail continues to enhance job security and financial income for millions, bolstered by a robust supply chain and a dedicated workforce. Discover more at .

Job Overview

We are seeking a mid-level Store Operations professional to join our team in Mandya. This is a full-time role at Reliance Retail, where you will be responsible for managing efficient store operations. The ideal candidate will possess strong skills in inventory management and customer relationship management, ensuring a seamless customer experience while coordinating supply chain processes.

Qualifications and Skills

• Proficient in inventory management techniques to ensure optimal stock levels and minimize shrinkage.
• Strong expertise in customer relationship management, fostering loyal customer connections and satisfaction.
• Experience in supply chain coordination to streamline processes and improve operational efficiency.
• Proven ability to lead teams effectively, driving performance and fostering a collaborative environment.
• Competence in inbound and outbound logistics operations, ensuring timely delivery of goods and services.
• Ability to manage fulfilment center operations and maintain efficient workflows to meet customer demands.
• Excellent organizational and multitasking skills, adept at handling various aspects of store operations.
• Effective communication skills to liaise with diverse teams and manage customer interactions smoothly.
• Expertise in outbound logistics processes (Mandatory skill), essential for seamless distribution and delivery.

Roles and Responsibilities

• Oversee daily store operations ensuring smooth and efficient store functionality at all times.
• Manage inventory processes to optimize stock levels and reduce wastage.
• Develop and maintain strong relationships with customers to enhance satisfaction and loyalty.
• Coordinate with the supply chain team to ensure timely delivery and stocking of products.
• Lead and motivate store staff, providing guidance and development opportunities.
• Ensure the fulfilment center's operations meet customer requirements efficiently.
• Implement best practices in logistics management for inbound and outbound processes.
• Handle customer inquiries and resolve issues to maintain high levels of satisfaction.

• Oversee all aspects of daily store operations, ensuring efficiency and adherence to standards.
• Manage and lead a team of retail associates, including scheduling, training, performance management, and motivation.
• Implement and enforce company policies and procedures related to operations, safety, and customer service.
• Manage inventory levels, ensuring accurate stock counts and minimizing stockouts or overstock situations.
• Oversee visual merchandising standards to create an appealing store environment and maximize product visibility.
• Drive sales performance by implementing effective sales strategies and ensuring excellent customer engagement.
• Monitor store expenses and manage budgets effectively to control costs and maximize profitability.
• Analyze sales reports and operational data to identify trends, opportunities, and challenges.
• Implement strategies to enhance the customer shopping experience and build customer loyalty.
• Ensure the store is clean, organized, and well-maintained at all times.
• Handle customer inquiries, complaints, and escalations with professionalism and efficiency.
• Conduct regular store audits to ensure compliance with operational standards.
• Collaborate with the regional management team to develop and execute store-level initiatives.
• Foster a positive and productive work environment for all store employees.

• Bachelor's degree in Business Administration, Marketing, or a related field (or equivalent experience).
• Minimum of 5-7 years of progressive experience in retail operations management.
• Proven leadership experience managing a team in a retail environment.
• Strong understanding of retail operations, including inventory management, visual merchandising, and sales strategies.
• Excellent customer service and communication skills.
• Proficiency in retail management software and POS systems.
• Ability to analyze sales data and make data-driven decisions.
• Strong problem-solving and decision-making skills.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by store operations.
• Knowledge of health and safety regulations relevant to retail environments.

• Supervise and coordinate daily store operations to ensure efficiency and productivity.
• Manage and motivate a team of retail associates, providing guidance and support.
• Ensure excellent customer service standards are met and exceeded.
• Oversee inventory management, including stock control, ordering, and receiving.
• Maintain store appearance, merchandising, and visual standards.
• Implement and enforce company policies and procedures.
• Assist in managing store budgets and controlling operational costs.
• Handle customer inquiries, complaints, and returns effectively.
• Conduct staff training and development sessions.
• Ensure a safe and secure working environment for staff and customers.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 3-5 years of experience in retail operations.
• Previous supervisory or leadership experience in a retail setting is essential.
• Strong understanding of retail sales, customer service, and inventory management principles.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficiency in point-of-sale (POS) systems and other retail software.
• Demonstrated ability to lead and motivate a team.
• A customer-centric approach to service.
• Physical ability to stand for extended periods and lift moderate weight.

• Manage all aspects of daily store operations, including opening and closing procedures.
• Drive sales performance by setting targets, monitoring KPIs, and implementing effective sales strategies.
• Oversee inventory management, including receiving, stocking, and stocktaking, to minimize shrinkage and optimize stock levels.
• Ensure exceptional customer service standards are met and exceeded by training and coaching staff.
• Develop and implement visual merchandising plans to enhance store appeal and product visibility.
• Manage staff scheduling, performance reviews, and professional development.
• Maintain a safe, clean, and organized store environment, ensuring compliance with health and safety regulations.
• Handle customer inquiries, complaints, and returns in a professional and timely manner.
• Control operational costs and identify opportunities for efficiency improvements.

• Bachelor's degree in Business Administration, Retail Management, or a related field is preferred.
• Minimum of 5 years of experience in retail management, with a proven track record of success.
• Strong leadership, communication, and interpersonal skills.
• Excellent understanding of retail operations, sales techniques, and customer service principles.
• Experience with inventory management systems and point-of-sale (POS) software.
• Ability to analyze sales data and make informed business decisions.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as required by the hybrid model.
• Passion for the retail industry and delivering outstanding customer experiences.

• Supervise daily store operations to ensure efficiency and adherence to company standards.
• Manage inventory levels, including receiving, stocking, and conducting regular stock takes.
• Oversee the opening and closing procedures for the store.
• Lead, train, and motivate a team of sales associates to achieve performance goals.
• Ensure exceptional customer service is provided at all times, handling customer inquiries and resolving issues.
• Monitor sales performance and contribute to sales targets.
• Maintain visual merchandising standards and ensure the store is clean, organized, and appealing.
• Assist with staff scheduling and payroll processing.
• Ensure compliance with all health, safety, and security policies.
• Conduct regular staff meetings to communicate updates and discuss performance.
• Process customer transactions accurately and efficiently.
• Manage cash handling and till reconciliation.
• Support store manager in implementing new initiatives and promotions.
• Identify opportunities for process improvement within store operations.

• High school diploma or equivalent; Bachelor's degree in Retail Management or Business is a plus.
• Minimum of 3 years of experience in retail operations or a supervisory role.
• Proven ability to lead and motivate a team.
• Strong understanding of inventory management and visual merchandising.
• Excellent customer service and problem-solving skills.
• Good organizational and time management abilities.
• Proficiency in POS systems and basic computer applications.
• Ability to work a flexible schedule, including weekends and holidays.
• Good communication and interpersonal skills.
• Familiarity with the retail environment in Kolkata, West Bengal, IN is beneficial.