Assistant Manager E-Commerce Durgapur, India
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Job Description
At Fusion CX, leadership means more than managing teams. It is about driving results, enabling people, and creating meaningful impact for clients and customers alike. We are hiring an Assistant Manager for our Durgapur site with an E-Commerce chat/blended process background. If you have a proven track record of managing teams, ensuring SLA/KPI performance, and fostering collaboration, this is your chance to grow with a people-first global company. Whether you are exploring Assistant Manager jobs in Durgapur, E-Commerce leadership roles, or a job vacancy in Durgapur that combines growth and responsibility, Fusion CX offers the platform to make your mark.
Job Responsibilities
As Assistant Manager, you will be responsible for overseeing operations across multiple shifts, ensuring that client expectations are met and exceeded, and empowering your teams to deliver quality and efficient results.
Key Responsibilities
- Lead and manage at least 4 Team Leaders and more than 80 indirect reportees across day, evening, and night shifts with minimal supervision.
- Communicate effectively with clients, handle escalations, and provide resolutions with confidence and professionalism.
- Coordinate with clients and Operations to analyze projects and processes, providing actionable insights.
- Monitor and drive SLA and KPI performance, including Quality, Productivity, and other client-defined metrics.
- Take ownership of overall team performance, ensuring alignment with business and client goals.
- Compile and publish accurate reports on team and process performance.
Job Requirements
- Minimum 2 years of experience as an Assistant Manager with the ability to help the company monitor and achieve business goals.
- Excellent written and verbal communication skills.
- Proven ability to manage large teams (4 Team Leaders and 80 indirect reportees) and be responsible for their overall performance.
- Strong ability to manage end-to-end shift operations independently and to coordinate and collaborate with clients and Operations to analyse and provide meaningful insights into projects/processes.
- Demonstrated skills in SLA/KPI management, performance monitoring, and insights reporting.
- Ability to collaborate effectively with clients and internal stakeholders.
- Ability to compile and publish reports.
Why Join Fusion CX?
At Fusion CX, your leadership will not only shape team success but also create a measurable impact on clients. We provide the resources, support, and opportunities you need to thrive in a fast-paced E-Commerce environment.
- Lead diverse teams in a dynamic, client-focused environment.
- Collaborate with global clients and deliver on impactful projects.
- Grow your career in a people-first organization where contributions are recognized.
- Access leadership development, continuous learning, and advancement opportunities.
Looking for Assistant Manager jobs in Durgapur, E-Commerce process leadership roles, or a job vacancy in Durgapur where you can lead, grow, and deliver impact? Apply today and be part of Fusion CXs journey of excellence.
RETAIL TRAINEE PHARMACIST
Posted today
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Job Description
Job Responsibilities
Apollo Pharmacy is inviting applications for engagement as apprentices under the Apprentice Act 1961.
Interested candidates may apply as an apprentice for a “Retail Trainee Pharmacist” position and make a promising start to their career in Pharmacy Retail with the largest Pharmacy Retail chain spread PAN India.
Following are the details of the apprentices' engagement & benefits for the candidates:
An excellent opportunity to build relevant skillsets, gain excellence in work and grow in the Pharmacy retail industry.
Note: Eligibility for candidates who have completed Diploma / Bachelors of Pharmacy degree in the last 3 years only without/with any work experience not exceeding 1 year if any.
In case D/B. Pharm passed out date is beyond the last 3 years or overall work experience is over 1 year, go back and apply for the "Trainee Pharmacist" role.
Qualification
Diploma / Bachelors of Pharmacy degree pass not exceeding 3 years
Experience
0-11 Months ONLY
Skill
APPRENTICE - Retail Trainee Associate
Posted today
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Job Description
Job Responsibilities
Apollo Pharmacy is inviting applications for engagement as apprentices under the Apprentice Act 1961.
Interested candidates may apply as an apprentice for a Retail Trainee Associate position and make a promising start to their career in Pharmacy Retail with the largest Pharmacy Retail chain spread PAN India.
Following are the details of the apprentices engagement & benefits for the candidates:
An excellent opportunity to build relevant skillsets, gain excellence in work and grow in the retail industry.
Qualification
SSC / Inter / Any non-pharmacy degree
Experience
Freshers
Skill
Flair for learning, customer service with good inter-personal & communication skills
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