4 Return To Work jobs in India
VP- HR Business Support
Posted 1 day ago
Job Viewed
Job Description
Brand: HSBC
Area of Interest: Human Resources
Location:
Hyderabad, TG, IN,
Work style: Hybrid Worker
Date: 16 Oct 2025
The Opportunity:
The role holder shall be involved engaging with relevant external stakeholders, including Regulators, to enable Entity Governance and the Organization Brand proposition, in cyclical work pieces such as Annual Reporting and short-term initiatives and expected to possess some knowledge of financial budgeting, strategic planning, communication, and people management processes in the context of the HSDI they are located in.
In addition, the role holder supports the implementation of global strategy and governance and control framework within the HSDI remit including but not limited to:
Supports HR colleagues and Business/Function lines to assist with the effective execution of HR strategies. Manage & Measure overall vendor performance ensuring effective control & governance is in place
Customers / Stakeholders
+ Partner with site line managers and leadership to manage HR service delivery
+ Strong partnership with HR COEs and HSDI HR Leadership
+ Promote the use of HR Delivery Services proactively dealing with any associated issues
+ Ability to ensure policy alignment with legal standards and HSBC's internal governance
+ Statutory & Internal Compliance, ensure HSBC adheres to both internal compliance and external regulatory requirements
+ Vendor Management, by establishing governance for managing third party suppliers and processes, with assessment and adequate mitigation of risk. To be accountable for developing an aligned approach to the distinct business service specific people strategies that leverages synergies and delivers a robust and consistent approach. This will entail understanding how the people requirements interlock with the HR specialist team(s).
+ Work closely with the Site leadership and the senior HR resource at the site
+ Engage with relevant external stakeholders, including Regulators, to enable Entity Governance
+ Operational Effectiveness & Control, Employment Law & Compliance
+ Managing day to day operational risks and advising on people risk related to business change initiatives, business strategies and individual cases
+ Compliance to regulatory, and other local matters while operating to defined Global Standards
Implementation of transformational change
+ Champion and embed best practice management and administrative procedures in own functional area
+ Possessing a strong understanding of local employment law and knowledge of access to expert advice when require
+ External labor authorities/regulators of the state
+ Drive effective internal governance, reporting and solution delivery with low tolerance of underperformance and ensuring effective mitigating actions are defined, tracked and implemented.
+ Engage with regulatory bodies and other Group functions as needed in a timely, open and transparent manner ensuring that HR remains compliant with Group requirements and standards.
+ Ensure local adherence to the Global Payroll Standards, Legislative responsibilities. Payroll Risk & Control Library and Payroll Governance framework.
+ Ensure compliance with Procurement Strategy, Policies and Procedures.
+ Provide status reporting, governance and schedule control
Employee relations
+ Implement policies related to workplace behavior, ethics, and employee conduct.
+ Monitor workplace trends and proactively address potential issues before they escalate.
+ Deep understanding of grievance handling, disciplinary procedures, and performance management.
+ Experience managing complex ER cases, including whistleblowing and investigations.
+ Oversee investigations into employee complaints, misconduct, and grievances, ensuring fair and timely resolution.
Stakeholder Management
+ Proven ability to influence and advise senior leaders, HRBPs, and legal teams.
+ Skilled in navigating matrixed, multicultural environments.
+ Communication & Coaching
+ Excellent written and verbal communication for sensitive conversations and documentation.
+ Ability to coach line managers and HR colleagues on ER best practices.
+ Analytical & Strategic Thinking
+ Use of data and trends to identify risks and recommend proactive solutions.
+ Experience with ER dashboards, reporting, and insights for leadership.
Desirable Traits
+ High emotional intelligence and discretion.
+ Strategic thinker with a hands-on approach.
+ Excellent written and verbal communication for sensitive conversations and documentation.
+ Ability to coach line managers and HR colleagues on ER best practices.
+ Analytical & Strategic Thinking
+ Use of data and trends to identify risks and recommend proactive solutions.
+ Experience with dashboards, reporting, and insights for leadership.
+ Change Management
+ Support for organizational changes like restructuring or offshoring, with a focus on
+ Emotional Intelligence & Discretion
+ High level of empathy, confidentiality, and professionalism when handling sensitive matters.
These skills are especially valued in HSBC's global, fast-paced environment where HR leaders are expected to balance business needs with employee advocacy.
Qualifications - External
+ Bachelors or Master's degree in Human Resources, Business Administration, or related field.
+ 12+ years of progressive HR experience, with significant exposure to employee relations.
+ Deep knowledge of labor laws, regulatory compliance, and ethical workplace practices.
+ Strong interpersonal, negotiation, and conflict-resolution skills.
+ Experience leading cross-functional teams and managing change initiatives.
+ Strong grasp of local labor laws and global regulatory frameworks.
You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Heart Officer (HR & Finance Support)
Posted 5 days ago
Job Viewed
Job Description
Reports to: HR Manager
Location: Head Office / Site Visits across Schemes
Contract Type: Full-time / 30K per Annum
The HEART Officer will act as the first point of contact for staff on HR and finance-related queries, ensuring all matters are dealt with promptly, professionally, and with empathy. This role is central to promoting staff well-being, ensuring accurate information flow between operational teams and back-office functions, and supporting the delivery of high-quality care through effective people engagement.
· Act as the first point of contact for employees regarding HR-related queries (contracts, leave, TUPE, policies).
· Provide guidance to staff on HR policies and escalate complex matters to the HR Manager as required.
· Conduct regular site visits to schemes to meet staff, listen to concerns, and promote positive engagement.
· Support induction and onboarding of new and TUPE-transferred staff, ensuring accurate records are maintained.
· Maintain up-to-date staff data, including attendance, annual leave, and training records.
· Assist in implementing employee engagement initiatives to promote well-being, transparency, and trust.
Finance Support· Handle finance-related staff queries, including payroll, annual leave calculations, and expense claims.
· Audit and validate staff hours and rota data at AT to ensure payroll accuracy.
· Liaise with the Finance team to resolve discrepancies in a timely manner.
· Assist in preparing reports on payroll, overtime, and leave balances.
· Maintain confidentiality and integrity in managing sensitive financial information.
Administration & Governance· Maintain accurate and organised records (electronic and paper-based).
· Support audits and compliance checks as required by HR, Finance, or CQC standards.
· Ensure staff communications are clear, timely, and professional.
· Contribute to policy updates and help cascade changes across teams.
Essential:
· Minimum 2 years’ experience in HR, finance, or administrative support roles.
· Strong understanding of payroll processes and annual leave calculations.
· Excellent written and verbal communication skills in English.
· Proficiency in MS Office, particularly Excel; experience with care or HR software desirable.
· Strong organisational skills with attention to detail and accuracy.
· Ability to manage sensitive information with discretion and integrity.
· Professional, approachable, and able to build trust with staff at all levels.
Desirable:
· Experience in the health or social care sector.
· Previous involvement in TUPE processes, payroll audits, or staff engagement initiatives.
Senior AI Quality & Support Engineer - HR Automation Platforms
Posted 2 days ago
Job Viewed
Job Description
**A Day in the Life**
We are seeking a detail-oriented and technically skilled AI Quality & Support Engineer to ensure the reliability, performance, and continuous improvement of our HR AI automation solutions. This role focuses on supporting and validating AI-driven workflows and virtual agents built on platforms like Moveworks, ServiceNow, and Workday, with a strong emphasis on LLM-based automation and employee experience quality.
As a Senior AI QA Engineer, you will play a pivotal role in improving the reliability of automations to drive process optimization and increase efficiency for our stakeholders. This role provides growth opportunities in AI Operations, platform engineering and product enablement.
**Responsibilities may include the following and other duties may be assigned.**
+ **Quality Assurance & Testing**
+ Develop and execute test plans for conversational flows, automation scripts, and integrations across Moveworks and other agentic platforms.
+ Validate LLM responses for accuracy, relevance, and compliance with HR policies.
+ Perform regression testing and scenario-based validation for virtual agent updates and platform releases.
+ Monitor and troubleshoot automation failures, misrouted intents, and low-confidence NLP responses.
+ **Support & Incident Management**
+ Serve as Tier 2/3 support for AI automation platforms, resolving escalated issues from HR operations and service desk teams.
+ Track and manage incidents, bugs, and enhancement requests using ITSM tools (e.g., ServiceNow).
+ Collaborate with engineering and product teams to triage and resolve platform issues.
+ **Monitoring & Analytics**
+ Set up and maintain dashboards to monitor virtual agent performance, resolution rates, and user satisfaction.
+ Analyze logs, transcripts, and feedback to identify patterns and improvement opportunities.
+ Recommend tuning strategies for NLP models and automation logic based on data insights.
+ Work with Product/Platform teams to drive end-to-end accountability and efficiency
+ **Documentation & Enablement**
+ Maintain detailed documentation of test cases, known issues, and support procedures.
+ Create knowledge articles and training materials for HR and IT support teams.
+ Participate in UAT and release planning for new features and platform enhancements.
**Required Knowledge and Experience:**
+ Bachelor's degree in computer science, Information Systems, or related field.
+ 4+ years of experience in QA, support engineering, or platform operations.
+ Experience supporting enterprise-grade AI or automation platforms.
+ Experience with Moveworks, ServiceNow HRSD, or similar agentic platforms.
+ Familiarity with LLMs prompt testing, and conversational AI validation.
+ Understanding of RPA tools (e.g., UiPath) and automation workflows.
+ Proficiency in Python,YAML, JavaScript, or scripting for test automation and log analysis.
+ Experience with API testing tools (e.g., Postman) and monitoring platforms (e.g., Splunk, ELK).
+ Knowledge of QA methodologies, test automation frameworks, and CI/CD pipelines.
+ Strong analytical and troubleshooting skills.
+ Excellent communication and documentation abilities.
**Preferred Skills**
+ Experience with HR systems (e.g., Workday, ServiceNow).
+ Exposure to NLP evaluation and model tuning.
+ ITIL or ServiceNow certification.
+ Familiarity with agile methodologies and DevOps practices
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
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