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DaVita is seeking a Patient Care Technician who is looking to give life in an outpatient dialysis center. You can make an exceptional difference in the lives of our patients and their families dealing with end-stage renal failure or chronic kidney disease. Do you desire to deliver care in an empathetic, compassionate way - the way you'd want your own care to be?

If you haven't considered Nephrology before, read on as we think that you should.

Joining DaVita as Patient Care Technician (PCT) is an exciting opportunity to jump start your career in the health care industry! With paid, extensive training, you will gain the skills needed to care for our patients and build a network of other health care professionals across the geography where you live. Once you have successfully completed training, you will join a holistic team of care professionals – including nurses, dietitian, social workers, and other experienced PCTs – to care for our patients. It's not a job, it's giving life and a career based on passion and purpose.

DaVita – which is Italian for "giving life" – is working to provide quality service to patients, partners, and teammates. Our mission is to be the Provider, Partner, and Employer of Choice.

Our PCTs also find DaVita professionally fulfilling. To help advance your career, we offer clear paths to higher levels of responsibility and compensation through our Clinical Ladders program. Through DaVita's Bridge to your Dreams program, teammates who have been in their role for six consecutive months and in good standing, are eligible to receive tuition assistance up front to pursue their dream of becoming a DaVita RN and getting their Associates Degree in Nursing. We also have dedicated training to become a Facility Administrator, and training to become a Regional Operations Director. Your success is driven by your performance and desire.

Some details about this position:

What you can expect:

What we'll provide:

DaVita Rewards package connects teammates to what matters most including:

Requirements:

DaVita is a clinical leader! We have the highest percentage of facilities meeting or exceeding CMS's standards in the government's two key performance programs. We expect our teammates to commit to improving patient health through clinical goal setting and quality improvement initiatives.

Ready to make a difference in the lives of patients? Take the first step and apply now.

#LI-BS1

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Salary/ Wage Range

For location-specific minimum wage details, see the following link:

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Roles & Responsibilities

(Defines the prime focus areas of the job)

Patient Care Management

Receive patients with warmth and provide a comfortable atmosphere for assessment and treatment.

Provide info related to services and tariff to the patients.

Orients and educates patients and their families by explaining the care plans and other information relating to the treatments.

Pre and post-counseling for the patients undergoing the treatment plans if required.

Address and resolve patient complaints and concerns promptly and effectively.

Understand and action accurate data entry on a daily basis

Handling Appointments

Understand the CRM platform

Comprehend detailed nuances around therapist availability and accordingly block appointments

Maintain data related to financial transactions, patient flow, and individual patient visits.

Track patient's journey from lead status to discharge and follow-ups

Patient Experience Enhancement

Respect patients by recognizing their rights; and maintaining confidentiality.

Collect patient testimonials and feedback as per organizational policy.

Monitor and evaluate patient care metrics, identifying areas for improvement.

TAT of 30 mins to be adhered for all the calls received

Coordination and Collaboration

Responsible to follow up on the assessment report till it gets delivered to the patient

Work closely with the sales team to promote patient care initiatives and success rate

Increase in conversion ratio will be reviewed in constant interval

Quality Improvement

Monitor delivery of care by documenting; identifying progress toward desired care outcomes; intervening to overcome deviations in the expected plan of care; and reviewing the care plan.

Roles and Responsibilities:

• Provide direct patient care under the supervision of healthcare professionals.
• Assist with daily activities and monitor patient health.
• Perform basic medical procedures and tests.
• Ensure patient comfort and safety.
• Collaborate with healthcare teams to provide comprehensive care.

Required Skills:

• Knowledge of patient care procedures
• Strong interpersonal skills
• Attention to detail
• Ability to work in a team
• Compassionate and empathetic