2,381 Robotics Technician jobs in India

Responsibilities:

▪ Identifying hardware and software solutions.

▪ Troubleshooting technical issues.

▪ Diagnosing and repairing faults.

▪ Resolving network issues.

▪ Installing and configuring hardware and software.

▪ Speaking to customers to quickly get to the root of their problem.

▪ Providing timely and accurate customer feedback.

▪ Talking customers through a series of actions to resolve a problem.

▪ Following up with clients to ensure the problem is resolved.

▪ Replacing or repairing the necessary parts.

▪ Supporting the roll-out of new applications.

▪ Providing support in the form of procedural documentation.

▪ Managing multiple cases at one time.

▪ Testing and evaluating new technologies.

▪ Conducting electrical safety checks on equipment.

Technical Support Requirements:

▪ Degree in Computer Science or Information Technology.

▪ Certification in Microsoft, Linux, or Cisco is advantageous.

▪ Prior experience in tech support, desktop support, or a similar role.

▪ Proficiency in Windows/Linux/Mac OS.

▪ Experience with remote desktop applications and help desk software.

▪ Attention to detail and good problem-solving skills.

▪ Excellent interpersonal skills.

▪ Good written and verbal communication.

Job Title: Technical Support Engineer (Dental Equipment)

Location: Mumbai & Aurangabaad

Salary: Up to ₹35,000 

Job Profile:

Installation: Perform installation of dental chairs and related equipment.

Maintenance & Service: Ensure timely service and maintenance of dental chairs to uphold functionality.

Repair Work: Diagnose and repair dental products, including Dental Engines, Physio devices, Dental Implant Handpieces, and Implant Motors.

Knowledge of Dental CBCT (X-Ray): Proficiency in handling and troubleshooting issues related to Dental CBCT (X-ray) machines.

Travel: Must be willing to travel Pan India to provide on-site technical support.

Flexibility: Availability to work on holidays if required, ensuring uninterrupted client service.

Candidate Criteria:

Experience: Minimum 2-5 years of relevant experience in technical support or servicing dental equipment.

Education: Graduate in a relevant field.

Skills: Strong technical skills, problem-solving ability, and customer-focused approach.

Benefits:

Travelling Allowance: Reimbursement for travel expenses.

Phone Bill Reimbursement: Coverage of communication expenses.

PF & Medical Policy: Social security and health benefits provided.

Incentives: Additional incentives based on performance.

Key Attributes:

Excellent troubleshooting and technical skills.

Strong communication and interpersonal abilities.

Willingness to adapt and deliver quality service in dynamic work environments.

Job description

Responsibilities:
List the responsibilities, these should be the roles KPIs that we would measure
on
Essential functions and duties:
1. Takes ownership of technical issues and works towards getting them
resolved to closure with a minimum TAT.
2. Works with existing team members to successfully triage tech support
tickets
3. Provides responsive and exceptional support to customers
4. Resolves escalated customer complaints without the need for team lead
intervention
5. Documents troubleshooting and problem resolution steps
6. Participates in providing training to customers if required
7. Gathers performance metrics
8. Performs other related duties and responsibilities as assigned
Requirements:
For the Type role activities we have identified the required skills, this list must
cover all of them along with educational and other qualifications
1. Bachelor's degree in engineering preferably CS/IT required
2. Experience/ Keen interest with relational Database systems such as Jira
and MySQL preferred
3. Excellent communication skills in English
4. Customer centric and a proactive mindset
5. An inquisitive and analytical mind & troubleshooting skill
6. A hunger to acquire technical knowledge
7. Must have strong collaborative skills coupled with the ability to question
8. Must have an understanding of standard business practices
9. Must have good writing skills (for documenting the process)
10.Must have strong communication and presentation skills

interested candidates can contact on 
/

An individual would be responsible to monitor the network of a client remotely through network management systems (NMS tools). The concerned person has to keep a check on the performance of the network and notify alerts to the technical team. The support is to be provided through emails to the networking team of the client.Job Responsibilities:

The candidate need to possess a very logical thinking in order to handle the technical issues

Should have active thinking capabilities to alert the team on emergency issues without any delay.

Writing and reading skills to send alerts to the technical team

Coordinating and team skills are required between the engineers of the same level in order to issues.

Job Title: Technical Support - Dental EquipmentLocation: Pan India (Travel Required)Salary: Up to ₹35,000 Net per monthExperience: Minimum 2 - 5 years of experienceQualification: Graduate Job Responsibilities :Perform the installation of dental chairs and related equipment at various dental clinics and hospitals.Handle the regular maintenance and servicing of dental chairs to ensure optimal functioning.Conduct routine checks and troubleshoot any issues related to dental chairs.Provide service and repair for dental products such as dental engines, physio units, dental implant handpieces, implant motors, etc.Diagnose problems and implement effective repair solutions.Utilize expertise in Dental Cone Beam Computed Tomography (CBCT) to provide technical support and troubleshoot related issues.Be ready and available to travel across India for on-site installations, repairs, and service requests as per client needs.Be prepared to work on holidays or outside regular working hours as required by client demands.RequirementsStrong technical knowledge in dental equipment installation, repair, and maintenance.Proficiency in handling and repairing a wide range of dental products including dental engines, physio units, dental implant hand pieces, and motors.Expertise in Dental CBCT (X-ray) systems and ability to troubleshoot issues.Ability to work independently and manage multiple tasks in a fast-paced environment.Excellent problem-solving skills and attention to detail.Strong communication skills to interact with clients effectively and provide technical support. Additional Requirements :Willingness to travel Pan India as required.Flexibility to work on holidays and outside of regular business hours. Other Benefits :Provided for travel-related expenses.Coverage for business-related phone expenses.Provident Fund and Medical Insurance coverage included.

Manager, Technical Support Engineering,Technical Support

Job Locations IN-Pune Requisition ID 20065926 Job Category Technical Support Travel Requirements Up to 25%

Job Title: Technical Support Manager

Location: Pune, India

Department: Technical Support

Type: Full-Time

Job Summary:
We are seeking an experienced and proactive Technical Support Manager to lead a team of support engineers responsible for delivering high-quality technical assistance to customers. The ideal candidate will oversee daily operations, ensure timely resolution of issues, and foster a culture of continuous improvement and learning. This role requires strong leadership, excellent problem-solving abilities, and a passion for delivering exceptional customer support.

Key Responsibilities:

Manage, mentor, and develop a team of technical support engineers.

Ensure smooth daily operations, including case triage, phone support, and ticket management.

Act as an escalation point for complex or high-priority technical issues.

Collaborate with cross-functional and global teams to drive alignment and service consistency.

Monitor team performance through dashboards, KPIs, and service-level metrics.

Identify trends and communicate insights to improve customer experience.

Lead recruitment, onboarding, and training efforts for the support team.

Participate in support strategy, planning, and process improvements.

Stay current with SAS technologies, third-party tools, and industry trends.

Ensure compliance with internal policies and customer expectations.

Contribute to product lifecycle feedback based on customer interactions.

Qualifications:

5+ years of experience in technical support or a related field, including 2 years leading a frontline support team.

Bachelor’s degree in Computer Science, Engineering, or related discipline.

Proven experience managing enterprise software support teams.

Strong knowledge of ticketing systems (e.g., ServiceNow) and support tools.

Excellent communication, interpersonal, and decision-making skills.

Ability to manage priorities in a fast-paced, multitasking environment.

Experience with SAS software is a strong advantage.

Strong customer service orientation and ability to advocate for clients.

Demonstrated ability to lead team development and growth initiatives.

Diverse and Inclusive

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
**Job Description**
**What will you do:**
+ **Respond to customer inquiries/ reported bugs received via tickets** to ensure their continued access & usage of the Sprinklr platform. **Troubleshoot technical issues to provide** **timely** **&** **accurate** **resolution to the customer/any other stakeholder raised issues, bugs, concerns etc.**
+ **Identify** **platform gaps** **/issues, while investigating** and analyzing customer-reported issues to identify the root cause and provide effective solutions. This may involve debugging software, examining logs, or replicating problems in a controlled environment.
+ **Ensure quality resolution to avoid escalations from customers** and reopening of issue tickets.
+ **Assume responsibility for developing detailed knowledge about specific products** & to stay up to date with the latest releases, new features etc.
+ **Collaborate with cross-functional teams,** including developers, quality assurance engineers, and product managers, to resolve complex issues and provide feedback for product improvement. **Escalate critical issues to cross functional teams** to ensure quick resolution and coordinate with the product development team on bug fixes.
+ **Capturing development areas for product improvement** and drive interlocks with product managers and engineering
+ Ensure that the **custom** **ers** **/ ticket requestors** **are educated, and** **understand the solution** provided in the ticket if the issue is longstanding or needs explanation or would benefit the customer experience.
+ **Create and** **maintain** **detailed documentation** , such as knowledge base articles, FAQs, and troubleshooting guides, to assist customers and support colleagues in resolving common issues efficiently.
+ **Conduct testing and quality assurance activities** to identify and report product defects or potential areas for improvement. This may involve participating in beta testing programs or performing regression tests after bug fixes or product updates.
+ **Analy** **s** **e support processes,** identifying areas for improvement, and implementing solutions to enhance the overall customer experience and optimize support operations.
+ **Assist Customers to** **seamless use our platform** , while meeting all requirements and fulfilling expectations regardingthe ticket resolution. Be at the forefront in case of customer escalation, if any, and do RCA, and ensure customer sentiment is maintained positively. Share learning with the team and take corrective actions as deemed necessary.
+ **Ensure that** **the SLAs, ticket resolution times are** **met on time,** while multitasking on different tickets and coordinating with Account team/Customer/Engineering team
**What makes you qualified?**
+ 0-5 years of experience in enterprise software debugging, engineering & support operations processes. Min 1+ years of experience in CCaaS solution/Contact Center Software Experiencelike Genesys, Avaya etc. Knowledge about CCaaS, CPaaS, Voice/ telephony infrastructure etc is a big add-on)
+ Excellent written and verbal communication skills
+ Strong technical background with advanced computer skills/ Strong analytical and problem-solving skills
+ Ability to work independently and as a member of a team
+ Ability to work effectively to meet the SLAs and juggle several tickets/priorities simultaneously
+ Passion for solving customer concerns and commitment to client delight
+ A drive to dig into the details of a system or process to solve customer problems.
+ Zeal to learn and constantly upgrade skills in a fast-changing work environment.
+ Ability to think on your feet and remain calm under pressure.
+ Self-motivated, takes initiative, assumes ownership.
+ Ability to work in a highly collaborative and fast-paced environment.
+ Strong teamwork - willingness and ability to get help from team members when required, and the good judgment to know when to seek help.
+ **Experience in Web technologies, CRM or SaaS platforms** and/or digital marketing experience in social platforms.
+ **Experience coding or scripting in one or more of JavaScript, Python, Java, Node.**
+ **Understanding** **of data storage technologies** **/databases** **. Ex- MongoDB, MySQL, etc.**
+ **Understand & excel in deciphering technical aspects like** **-** **Graylogs** **,** **Kibana** **,** **API Browser** **,** **Query Executor** **,** **Restricted Curls** **,** **Runner Logs**
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
**Job Description**
**What will you do:**
+ **Respond to customer inquiries/ reported bugs received via tickets** to ensure their continued access & usage of the Sprinklr platform. **Troubleshoot technical issues to provide** **timely** **&** **accurate** **resolution to the customer/any other stakeholder raised issues, bugs, concerns etc.**
+ **Identify** **platform gaps** **/issues, while investigating** and analyzing customer-reported issues to identify the root cause and provide effective solutions. This may involve debugging software, examining logs, or replicating problems in a controlled environment.
+ **Ensure quality resolution to avoid escalations from customers** and reopening of issue tickets.
+ **Assume responsibility for developing detailed knowledge about specific products** & to stay up to date with the latest releases, new features etc.
+ **Collaborate with cross-functional teams,** including developers, quality assurance engineers, and product managers, to resolve complex issues and provide feedback for product improvement. **Escalate critical issues to cross functional teams** to ensure quick resolution and coordinate with the product development team on bug fixes.
+ **Capturing development areas for product improvement** and drive interlocks with product managers and engineering
+ Ensure that the **custom** **ers** **/ ticket requestors** **are educated, and** **understand the solution** provided in the ticket if the issue is longstanding or needs explanation or would benefit the customer experience.
+ **Create and** **maintain** **detailed documentation** , such as knowledge base articles, FAQs, and troubleshooting guides, to assist customers and support colleagues in resolving common issues efficiently.
+ **Conduct testing and quality assurance activities** to identify and report product defects or potential areas for improvement. This may involve participating in beta testing programs or performing regression tests after bug fixes or product updates.
+ **Analy** **s** **e support processes,** identifying areas for improvement, and implementing solutions to enhance the overall customer experience and optimize support operations.
+ **Assist Customers to** **seamless use our platform** , while meeting all requirements and fulfilling expectations regardingthe ticket resolution. Be at the forefront in case of customer escalation, if any, and do RCA, and ensure customer sentiment is maintained positively. Share learning with the team and take corrective actions as deemed necessary.
+ **Ensure that** **the SLAs, ticket resolution times are** **met on time,** while multitasking on different tickets and coordinating with Account team/Customer/Engineering team
**What makes you qualified?**
+ 0-5 years of experience in enterprise software debugging, engineering & support operations processes. Min 1+ years of experience in CCaaS solution/Contact Center Software Experiencelike Genesys, Avaya etc. Knowledge about CCaaS, CPaaS, Voice/ telephony infrastructure etc is a big add-on)
+ Excellent written and verbal communication skills
+ Strong technical background with advanced computer skills/ Strong analytical and problem-solving skills
+ Ability to work independently and as a member of a team
+ Ability to work effectively to meet the SLAs and juggle several tickets/priorities simultaneously
+ Passion for solving customer concerns and commitment to client delight
+ A drive to dig into the details of a system or process to solve customer problems.
+ Zeal to learn and constantly upgrade skills in a fast-changing work environment.
+ Ability to think on your feet and remain calm under pressure.
+ Self-motivated, takes initiative, assumes ownership.
+ Ability to work in a highly collaborative and fast-paced environment.
+ Strong teamwork - willingness and ability to get help from team members when required, and the good judgment to know when to seek help.
+ **Experience in Web technologies, CRM or SaaS platforms** and/or digital marketing experience in social platforms.
+ **Experience coding or scripting in one or more of JavaScript, Python, Java, Node.**
+ **Understanding** **of data storage technologies** **/databases** **. Ex- MongoDB, MySQL, etc.**
+ **Understand & excel in deciphering technical aspects like** **-** **Graylogs** **,** **Kibana** **,** **API Browser** **,** **Query Executor** **,** **Restricted Curls** **,** **Runner Logs**
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .