356 Sales Account Management jobs in India

Role Overview:

The ideal candidate will be a strategic thinker and a proactive relationship builder, responsible for delivering excellence in client servicing, driving revenue through upselling and cross-selling, and owning the P&L for assigned key accounts.

Key Responsibilities:

Client Relationship Management

• Act as the single point of contact for large enterprise clients, ensuring exceptional client satisfaction and relationship depth.
• Regularly engage in face-to-face meetings with CXO-level executives to understand client business needs and strategic goals.
• Build long-term, trusted partnerships and drive client retention and loyalty.

Revenue Generation & P&L Ownership

• Drive revenue growth through strategic upselling and cross-selling of products and services.
• Own and manage the P&L for each assigned client, ensuring profitable engagement and client satisfaction.
• Identify new business opportunities within existing accounts and develop strategies to maximize wallet share.

Account Strategy & Execution

• Create and execute account plans focused on client growth, engagement, and service delivery.
• Collaborate with internal stakeholders (product, marketing, finance, operations, and tech) to ensure timely and effective service delivery.
• Monitor client KPIs, satisfaction scores, and usage patterns to proactively address concerns and create value-driven solutions.

Internal & External Stakeholder Management

• Work closely with cross-functional teams to deliver on client expectations, project timelines, and innovation requests.
• Lead internal business reviews and external quarterly/annual review meetings with clients.
• Address escalations with prompt resolution and ensure high client satisfaction scores.

Reporting & Insights

• Provide detailed reporting on client performance, revenue growth, and key metrics to senior leadership.
• Deliver insights based on data analytics and client feedback to shape future engagement strategies.

Key Skills & Experience:

• Proven track record in enterprise client servicing, key account management, or customer success.
• Strong experience in CXO-level engagement and handling face-to-face meetings confidently.
• Strategic thinker with strong commercial acumen and experience in P&L management.
• Ability to drive upsell/cross-sell revenue in complex enterprise environments.
• Excellent communication, negotiation, and stakeholder management skills.
• Highly organized with strong project and relationship management capabilities.
• Experience in working with cross-functional internal teams (product, tech, finance, legal).
• Domain knowledge in fintech/Payment, SaaS, gifting, loyalty, or enterprise services (preferred).

Qualifications:

• MBA or equivalent post-graduate degree in Business, Marketing, or related field.
• Bachelor’s degree in business, management, or related discipline.

About - Vouchagram India Private Limited (brand name - GyFTR)

Vouchagram is a fintech solutions provider in the digital rewards and branded currencies space. Across its 13-year run, VG has redefined loyalty rewards across consumer, channel, retail, petrol, banking, and BFSI space.

We are one of the largest networks of rewards with 250 + partner brand associations, 300 + clients, and servicing the top 14 banks in the country, driving rewards disbursements worth INRF 4000 Crores annually. A Digital Voucher gets sent from VG’s proprietary technology every 2 seconds! With our edge in white-label rewards solutions and APIs, we aspire to change the way alternate digital currencies like e-vouchers and loyalty points etc, are consumed by our customers. VG ecosystem connects the brand partners, clients, customers, and VG concierge services in real-time to provide instant reward deliveries following our mantra that reward delayed as an experience is reward denied. As a young organisation, we still thrive in a start-up culture where work and after-work life are equally valued and enjoyed. Our employee surveys rate us as one of the most jovial and fun places to work, which motivates employees to look forward to coming to work and delivering their best!

Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating revenue for the company through timely recoveries.

About the Role

Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating revenue for the company through timely recoveries.

Responsibilities

• Keep excellent relationship with the customers, build trust and confidence in the company by updating them on the progress of their property and build one-to-one relationships.
• Managing Customer Lifecycle from sale to possession of the customer’s property.
• Enhance Customer Experience.
• Updating the progress of payments in ERP/ SAP (Sales & CRM Module).
• Internal co-ordination with Engineering, Design, Legal and Accounts departments for getting updates on the project.
• Demand generation on achieving milestones in construction and informing the customers pre and post-demand generation.
• Follow-up on submittals.
• Collections/ Payment Follow Ups with Customer.
• Drive post-sales activity.
• Coordinate with Financers for fund flow and fund utilization, maintain and update data as per internal strategies.
• Address and manage escalated customer queries.

Key Performance Indicators

• Monitor and maximise customer lifetime value strategies.
• Plan & Monitor accurate and timely sales documentation - Eg, Application forms, Allotment Letters, Agreement for Sale / Construction, Demand Notices, Sale Deeds, Tripartite Agreements/NOC for Banks.
• To contribute to the overall standardisation of data, formats and MIS.
• To conceptualize & identify opportunities to create and implement customer delight.

Qualifications

• Education: Graduate/ Post Graduate/ MBA.
• Experience: Overall experience of 4-10 Years of Experience in real estate Sales/CRM.

Required Skills

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in ERP/SAP systems.

Preferred Skills

• Experience in real estate industry.
• Knowledge of customer relationship management.

The Post-Sales Customer Relations Executive is responsible for managing and supporting clients after the booking of the property. The role includes handling documentation, payment follow-ups, customer queries, coordination with internal departments (like legal, accounts, site, CRM), and ensuring smooth handover and possession processes. The goal is to ensure a seamless post-booking experience and maintain long-term customer satisfaction.

Location : Kochi

Gender : Female

• Act as a single point of contact for customers post-booking till possession
• Build and maintain strong relationships with clients through regular updates and assistance
• Address and resolve customer concerns or complaints in a timely and professional manner

• Coordinate agreement signing (Sale Agreement, Allotment Letter, etc.)
• Collect, verify, and maintain necessary documents from customers
• Assist in registration and stamp duty procedures

• Track customer payment schedules and follow up for timely payments
• Coordinate with the accounts/finance department for payment receipts and outstanding dues
• Share payment reminders and NOCs with customers

• Coordinate for site visits, snag list preparation, and final handover of the property
• Ensure all handover formalities (documents, keys, welcome kits, etc.) are completed smoothly
• Maintain possession checklists and ensure customer satisfaction at the time of handover

• Liaise with sales, legal, accounts, projects, and facility management teams to ensure all customer-related activities are in sync
• Escalate unresolved issues to the appropriate departments or senior management

• Bachelors degree
• 24 years of experience in customer service, preferably in real estate/post-sales domain
• Strong communication (written and verbal) and interpersonal skills
• Knowledge of real estate documentation and procedures is an advantage
• Proficiency in MS Office
• Ability to handle multiple tasks and work under pressure
• Good problem-solving and conflict-resolution abilities

• Fluency in English and local language
• Customer-first attitude with a polite and professional demeanor
• Understanding of local real estate laws and RERA compliance (if applicable)

Email :

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Qualifications and Skills

• Proficiency in customer relationship management software to manage and analyze customer interactions and data effectively.
• Strong conflict resolution skills to address customer challenges and disputes efficiently while maintaining positive client relationships.
• Ability to perform data analysis to identify and understand customer needs, preferences and trends for driving service improvements.
• Experience in managing social media platforms to engage with clients and effectively promote company services and brand reputation.
• Excellent communication skills for articulating ideas clearly, handling inquiries professionally, and delivering superior customer experiences.
• Problem-solving aptitude to assess customer situations and develop effective, timely solutions to enhance satisfaction.
• Proficient in Microsoft Office Suite for preparing reports, maintaining records, and supporting customer management tasks smoothly.
• Skill in active listening to understand customer needs and concerns fully, ensuring effective and empathetic communication.

Roles and Responsibilities

• Build and maintain strong relationships with customers by understanding their needs, preferences, and feedback.
• Address customer inquiries, complaints, and requests promptly and professionally, ensuring a high level of customer satisfaction.
• Collaborate with internal teams to facilitate customer requests and ensure timely resolution of issues and concerns.
• Utilize CRM tools to track customer interactions, feedback, and service improvements to foster long-term customer loyalty.
• Conduct regular follow-ups with clients to ensure service satisfaction and address any ongoing queries or issues.
• Develop and implement customer engagement strategies to enhance brand loyalty and drive business growth.
• Prepare and analyze customer service reports to gain insights and recommend improvements in service delivery.
• Assist in organizing and executing customer-focused events and promotions to increase engagement and brand visibility.

Qualifications and Skills

• Proficiency in customer relationship management software to streamline client interactions and maintain comprehensive records.
• Proven conflict resolution skills to address customer concerns quickly and effectively, ensuring a harmonious relationship.
• Strong data analysis capabilities to interpret customer feedback and suggest actionable improvements for service enhancement.
• Exceptional active listening skills to understand and respond to customer needs accurately and empathetically.
• Experience using Salesforce for managing client data and improving customer engagement strategies.
• Effective communication skills to convey information clearly and professionally through various channels.
• Ability to perform customer feedback analysis, identifying trends and insights to improve overall customer satisfaction.
• Familiarity with multi-channel support systems, offering consistent and quality service across platforms.

Company Description

SKS Veterinary Hospital is India's leading chain of multi-specialty pet hospitals, delivering world-class veterinary care since 2003. With a network of over 14 state-of-the-art branches across multiple cities, including Chennai, Bengaluru, and Hyderabad, SKS Veterinary Hospital is committed to excellence for pets and their families. Our comprehensive centers of excellence include Cardiology, Orthopaedic Surgery, Dermatology, Ophthalmology, Radiology, and more. We are home to a highly qualified team of veterinarians and surgeons, recognized for compassionate care and continuous innovation in pet health. Beyond routine treatments, we offer emergency care, preventive wellness programs, and a variety of pet-related services, ensuring that each branch is a one-stop destination for your pet’s well-being.

Role Description

This is a full-time on-site role for a Customer Relations Executive located in Chennai, Hyderabad and Bengaluru.

The Customer Relations Executive will be responsible for managing client relations, ensuring customer satisfaction, and providing excellent customer service. Day-to-day tasks include greeting and assisting clients, addressing customer inquiries and concerns, promoting our services, scheduling appointments, and maintaining accurate records.

The role also involves coordinating with veterinarians and support staff to ensure seamless service delivery and a positive experience for pet owners and their pets.

Qualifications

• Interpersonal Skills and Communication skills
• Medical terminology
• Experience in Client Relations and Customer Service
• Ability to ensure Customer Satisfaction
• Strong problem-solving skills and attention to detail
• Passion for animal care and pet health
• Ability to work effectively in a team environment
• Previous experience in a veterinary or healthcare setting is a plus
• Bachelor's degree in a related field is preferred

Digital Solution Advisor (Key Account Management/Postsales)

Job Description

The Digital Solution Advisor (DSA) is a part of the front-end

sales/ account management team at HighRadius and works

closely with the Account Executive (AE) in day-to-day

interactions with the prospect/ customer. The DSA will

carry a Sales quota target and the primary responsibility is

to move deals through the sales pipeline across the various

sales stages to closure and also customer satisfaction (NPS

50)/renewals/minimize churn.

Job Summary:

HighRadius End-to-End Sales and Customer Management Process

HighRadius follows a “Two-in-a-Box” model where DSA and an

Account Executive (AE) are involved in every interaction with

a prospect/ customer.

The different stages of such a process usually include:

• Initial connect and prospecting

• Understanding prospect business needs and requirements

• Creating and demonstrating value of HighRadius products to

prospects using Business Cases/ ROI models

• Aligning with various stakeholders in the prospect’s organization

• Preparing and reviewing contracts

• Renewal of contracts

• Proactive churn risk management

• Escalation Management

• Negotiation and closing the deal/ opportunity

Responsibilities

• Work along with the AE to move deals/ opportunities through

the pipeline.

• Interact with the prospect/ customer on a day-to-day basis.

• Requirement gathering and Customer qualification via a

systematic analysis of customer business.

• Product demonstration to Finance department of Fortune 1,000

companies (CXO, VP, Director Level audience).

• Develop a detailed Cost Benefit ROI/ Business Case model.

• Strategize/ develop a plan to take on the competition and take

deals/ opportunities to successful closure.

• Churn management - maximize customer satisfaction

• Analyze customer tickets and coordinate with respective

departments (support, product, etc.) to be sure we are closing

tickets and ensuring high customer satisfaction

• Negotiate and close renewals

• Proactively manage customers to minimize churn

Requirements

• Prior Sales/Business Development/Pre-Sales/ Consulting

experience/ Customer Success

• Hands-on working experience with ERP software’s and/or cloud

computing knowledge is an advantage  3-10 Years of

experience is preferred

• MBA and undergrad from reputed institutions is an

advantage

• Experience in working with North American or European

customers in a consultative sales role would be an advantage

• Prior Accounts Receivable knowledge would be an advantage

Soft Skills

• Highly Organized and Self Motivated

• Possesses excellent communication and presentation skills

• Comfortable interacting with CXO level employees of Fortune

1,000 companies

• Excellent at teamwork and ability to work in a distributed

delivery environment

• Possesses and demonstrates high integrity and credibility as

perceived by all those with whom they will work

• Strong intellect coupled with proficient commercial instincts

Unwavering focus on results/target

About 20 Downtown

20 Downtown is a premium heritage banquet in Churchgate that hosts weddings, corporate events, and private celebrations.

We’re known for our elegant architecture, warm hospitality, and seamless event experiences.

The team works closely together to make every event memorable — from the first enquiry to the last guest leaving happy.

Role Overview

We are looking for a Client Relations Associate  to assist in handling enquiries, giving venue tours, and ensuring a smooth client experience throughout the booking process and during events.

The ideal candidate will have a background in hospitality or events, strong communication skills, and a passion for service excellence. You’ll be working closely with the Venue Manager and Operations team to ensure every guest interaction reflects the 20 Downtown standard.

Key Responsibilities

• Handle all incoming enquiries via phone, email, and walk-ins.
• Conduct venue tours and explain pricing, packages, and amenities clearly.
• Follow up with leads and assist in closing bookings.
• Coordinate with the operations and housekeeping teams to ensure the venue is guest-ready for visits and events.
• Support clients during events — assist with coordination, basic requests, and communication.
• Maintain enquiry logs, follow-up sheets, and client data on Zoho / Excel.
• Ensure the venue is clean, organized, and presentable at all times.
• Build and maintain relationships with clients, event planners, and vendors.

Requirements

• 1–3 years of experience in hospitality, banquet sales, or event management.
• Strong communication and interpersonal skills.
• Pleasant personality and confident presence during client interactions.
• Ability to work independently and manage multiple enquiries.
• Basic understanding of operations, housekeeping, and client servicing standards.
• Comfortable working weekends and event hours (with compensatory weekly off).
• Reliable, organised, and proactive attitude.

Salary

₹25,000 – ₹30,000 per month (based on experience) + performance incentives

To Apply

Email your CV to