1,575 Sales Account Management jobs in India

As the Director of Sales - Account Management at SMS Magic, you will play a pivotal role in driving business growth by engaging, winning, and retaining customers for our messaging solutions. Our approach emphasizes consultative selling, supported by cutting-edge sales tools across the entire funnel.

Your key responsibilities will include building and leading a high-performing sales team in India, achieving ambitious sales targets, managing a pipeline of prospects, and delivering accurate performance forecasts.

Build and lead a high-performing sales team, ensuring the achievement of sales targets.

Develop and implement sales strategies to drive revenue growth and market penetration.

Provide accurate monthly and quarterly performance forecasts, maintaining a 10-20% margin of error from actual bookings.

Develop and manage a robust pipeline of prospects to consistently deliver positive results.

Ensure the team actively generates leads to meet assigned quotas.

Understand customer sales and marketing processes, providing consultation on the best messaging programs and evangelizing SMS Magic solutions.

Work closely with Customer Success and Development teams to meet customer requirements effectively.

Collaborate with the US-based VP of Marketing to identify market opportunities, work with large/medium customers and partners, and create relevant sales playbooks and collaterals

12+ years of hands-on experience in SaaS sales.

Minimum 6-8 years of experience leading a sales team.

Proven ability to crush goals and quotas consistently.

Strong analytical and data-driven mindset – ability to interpret sales data, track campaign performance, and assess team effectiveness.

Agility and adaptability – ability to plan long-term while executing short-term goals efficiently.

Highly customer-centric – dedicated to winning and retaining customers through exceptional service and engagement.

Self-starter and highly motivated – capable of working independently and creating an impact.

Strong team player – experienced in coordinating with cross-geographical teams across different time zones and cultures

At SMS Magic, people growth goes hand in hand with the company’s growth. Our work culture is built on high-performance teaming, where everyone can achieve their potential and contribute to building a world-class CRM messaging company.

At SMS Magic, we are committed to hiring and developing passionate professionals to achieve our goal of being the world’s best messaging partner

About client:

One of the leading Beverage Manufacturing company.

Experience:

Minimum 3-6 Years Experience.

Qualification:

MBA Must.

Key Responsibilities:

1.Account Management & Business Development

• Manage and nurture relationships with key institutional clients across PAN India, ensuring high customer satisfaction.
• Develop new business opportunities by identifying potential institutional clients (hotels, hospitals, corporates, educational institutions).
• Conduct negotiations for contracts, pricing, and service level agreements (SLAs) with institutional buyers.
• Drive business growth by introducing new product lines and ensuring existing product penetration in accounts.

2.Sales Strategy & Execution

• Create and implement tailored sales strategies for the institutional channel, aligned with overall business objectives.
• Achieve monthly, quarterly, and annual sales targets for institutional accounts.
• Track and monitor key sales metrics such as sales volume, revenue, and profitability to ensure targets are met.
• Collaborate with internal teams (marketing, supply chain, finance) to ensure smooth order processing, timely delivery, and alignment on promotional strategies.

3.Customer Relationship Management

• Build and maintain strong relationships with key decision-makers within institutional accounts.
• Conduct regular meetings and reviews with clients to address issues, evaluate performance, and identify future growth opportunities.
• Ensure products receive prominent shelf placement and are well represented within client locations.

4.Promotions, Merchandising & Brand Visibility

• Develop and execute in-store and on-premises visibility plans, ensuring effective placement of products in client locations.
• Work with marketing teams to develop promotional strategies and customized offers for key accounts.
• Ensure institutional partners are equipped with the necessary marketing materials, promotions, and merchandising to drive product awareness.

5.Market Insights & Reporting

• Provide regular updates and reports to senior management on sales performance, client feedback, and market dynamics.
• Analyse market trends, competitor activities, and consumer behaviour to recommend adjustments in strategy.
• Maintain a detailed database of all institutional clients, including business activities, commercial details, and client profiles.

Roles and responsibilities

• Develop new business and promote the sales of the organization
• Generation of Corporate business by identifying potential clients and acquisition of the same.
• Handle corporate presentations, documents, proposals, and manage the expectations of the customers.
• PO and SO Generation.
• Payment follow up.
• Ensure all related activities to board new customers
• Create data bank of all potential target customers through various modes like online, website, face book, LinkedIn (social media) & work actively
• Ensure proper Inventory Management, Production Planning and dispatches with support from SCM head
• Ensure customer redressal to be done effectively.
• Handle marketing related function as per the need of P2P dept

Role Overview:

The ideal candidate will be a strategic thinker and a proactive relationship builder, responsible for delivering excellence in client servicing, driving revenue through upselling and cross-selling, and owning the P&L for assigned key accounts.

Key Responsibilities:

Client Relationship Management

• Act as the single point of contact for large enterprise clients, ensuring exceptional client satisfaction and relationship depth.
• Regularly engage in face-to-face meetings with CXO-level executives to understand client business needs and strategic goals.
• Build long-term, trusted partnerships and drive client retention and loyalty.

Revenue Generation & P&L Ownership

• Drive revenue growth through strategic upselling and cross-selling of products and services.
• Own and manage the P&L for each assigned client, ensuring profitable engagement and client satisfaction.
• Identify new business opportunities within existing accounts and develop strategies to maximize wallet share.

Account Strategy & Execution

• Create and execute account plans focused on client growth, engagement, and service delivery.
• Collaborate with internal stakeholders (product, marketing, finance, operations, and tech) to ensure timely and effective service delivery.
• Monitor client KPIs, satisfaction scores, and usage patterns to proactively address concerns and create value-driven solutions.

Internal & External Stakeholder Management

• Work closely with cross-functional teams to deliver on client expectations, project timelines, and innovation requests.
• Lead internal business reviews and external quarterly/annual review meetings with clients.
• Address escalations with prompt resolution and ensure high client satisfaction scores.

Reporting & Insights

• Provide detailed reporting on client performance, revenue growth, and key metrics to senior leadership.
• Deliver insights based on data analytics and client feedback to shape future engagement strategies.

Key Skills & Experience:

• Proven track record in enterprise client servicing, key account management, or customer success.
• Strong experience in CXO-level engagement and handling face-to-face meetings confidently.
• Strategic thinker with strong commercial acumen and experience in P&L management.
• Ability to drive upsell/cross-sell revenue in complex enterprise environments.
• Excellent communication, negotiation, and stakeholder management skills.
• Highly organized with strong project and relationship management capabilities.
• Experience in working with cross-functional internal teams (product, tech, finance, legal).
• Domain knowledge in fintech/Payment, SaaS, gifting, loyalty, or enterprise services (preferred).

Qualifications:

• MBA or equivalent post-graduate degree in Business, Marketing, or related field.
• Bachelor’s degree in business, management, or related discipline.

About - Vouchagram India Private Limited (brand name - GyFTR)

Vouchagram is a fintech solutions provider in the digital rewards and branded currencies space. Across its 13-year run, VG has redefined loyalty rewards across consumer, channel, retail, petrol, banking, and BFSI space.

We are one of the largest networks of rewards with 250 + partner brand associations, 300 + clients, and servicing the top 14 banks in the country, driving rewards disbursements worth INRF 4000 Crores annually. A Digital Voucher gets sent from VG’s proprietary technology every 2 seconds! With our edge in white-label rewards solutions and APIs, we aspire to change the way alternate digital currencies like e-vouchers and loyalty points etc, are consumed by our customers. VG ecosystem connects the brand partners, clients, customers, and VG concierge services in real-time to provide instant reward deliveries following our mantra that reward delayed as an experience is reward denied. As a young organisation, we still thrive in a start-up culture where work and after-work life are equally valued and enjoyed. Our employee surveys rate us as one of the most jovial and fun places to work, which motivates employees to look forward to coming to work and delivering their best!

Job Description:

Dynamic and experienced Senior Customer Support will have excellent communication skills, strong attention to detail, and a passion for ensuring exceptional customer experiences by coordinating with all the external and internal stakeholders. As a Senior Customer Support Staff member will serve as a mentor within the customer support team, providing guidance and assistance to junior staff members while also handling escalated customer inquiries and issues. Moreover, the candidate should also be adept at presenting analysis to customers periodically, enhancing our commitment to delivering top-tier service.

Key Responsibilities

• Develop & maintain good relationships for developing loyal / potential customers.
• Analyze existing customer success processes and workflows and proactively identify and

implement solutions to bottlenecks and inefficiencies in the existing process.

• Proactively conduct a regular account review with all the assigned customers and understand all requirements and ensure to meet to their satisfactory level and meet the targets assigned.
• To collect periodic customer feedback assessments from all assigned customers to gauge

satisfaction levels and effectively understand their needs.

• Implement and manage all parts of the client experience Entry, service, liaison, exit and transition within the area of responsibility.
• Coordinate with Process Team, IT, Dispatch, Operations and KAS for all customer experience related matters.
• Serve as the SPOC for all assigned customers, leading end-to-end new requirement gathering for job onboarding and execution across projects.
• Preparing monthly Billing MIS within 02nd of every month and take approval from customer

immediately and share with billing team for invoice generation.

• Preparing the invoice for the completed job on time and ensuring dispatch of the invoice &

receipt of the same by the Customer.

Experience Level (If applicable)

Minimum of 5-7 experience in BPO, Customer interaction, Marketing Support, Sales& marketing

Role Overview:

The ideal candidate will be a strategic thinker and a proactive relationship builder, responsible for delivering excellence in client servicing, driving revenue through upselling and cross-selling, and owning the P&L for assigned key accounts.

Key Responsibilities:

Client Relationship Management

• Act as the single point of contact for large enterprise clients, ensuring exceptional client satisfaction and relationship depth.
• Regularly engage in face-to-face meetings with CXO-level executives to understand client business needs and strategic goals.
• Build long-term, trusted partnerships and drive client retention and loyalty.

Revenue Generation & P&L Ownership

• Drive revenue growth through strategic upselling and cross-selling of products and services.
• Own and manage the P&L for each assigned client, ensuring profitable engagement and client satisfaction.
• Identify new business opportunities within existing accounts and develop strategies to maximize wallet share.

Account Strategy & Execution

• Create and execute account plans focused on client growth, engagement, and service delivery.
• Collaborate with internal stakeholders (product, marketing, finance, operations, and tech) to ensure timely and effective service delivery.
• Monitor client KPIs, satisfaction scores, and usage patterns to proactively address concerns and create value-driven solutions.

Internal & External Stakeholder Management

• Work closely with cross-functional teams to deliver on client expectations, project timelines, and innovation requests.
• Lead internal business reviews and external quarterly/annual review meetings with clients.
• Address escalations with prompt resolution and ensure high client satisfaction scores.

Reporting & Insights

• Provide detailed reporting on client performance, revenue growth, and key metrics to senior leadership.
• Deliver insights based on data analytics and client feedback to shape future engagement strategies.

Key Skills & Experience:

• Proven track record in enterprise client servicing, key account management, or customer success.
• Strong experience in CXO-level engagement and handling face-to-face meetings confidently.
• Strategic thinker with strong commercial acumen and experience in P&L management.
• Ability to drive upsell/cross-sell revenue in complex enterprise environments.
• Excellent communication, negotiation, and stakeholder management skills.
• Highly organized with strong project and relationship management capabilities.
• Experience in working with cross-functional internal teams (product, tech, finance, legal).
• Domain knowledge in fintech/Payment, SaaS, gifting, loyalty, or enterprise services (preferred).

Qualifications:

• MBA or equivalent post-graduate degree in Business, Marketing, or related field.
• Bachelor’s degree in business, management, or related discipline.

About - Vouchagram India Private Limited (brand name - GyFTR)

Vouchagram is a fintech solutions provider in the digital rewards and branded currencies space. Across its 13-year run, VG has redefined loyalty rewards across consumer, channel, retail, petrol, banking, and BFSI space.

We are one of the largest networks of rewards with 250 + partner brand associations, 300 + clients, and servicing the top 14 banks in the country, driving rewards disbursements worth INRF 4000 Crores annually. A Digital Voucher gets sent from VG’s proprietary technology every 2 seconds! With our edge in white-label rewards solutions and APIs, we aspire to change the way alternate digital currencies like e-vouchers and loyalty points etc, are consumed by our customers. VG ecosystem connects the brand partners, clients, customers, and VG concierge services in real-time to provide instant reward deliveries following our mantra that reward delayed as an experience is reward denied. As a young organisation, we still thrive in a start-up culture where work and after-work life are equally valued and enjoyed. Our employee surveys rate us as one of the most jovial and fun places to work, which motivates employees to look forward to coming to work and delivering their best!

Job Description:

Dynamic and experienced Senior Customer Support will have excellent communication skills, strong attention to detail, and a passion for ensuring exceptional customer experiences by coordinating with all the external and internal stakeholders. As a Senior Customer Support Staff member will serve as a mentor within the customer support team, providing guidance and assistance to junior staff members while also handling escalated customer inquiries and issues. Moreover, the candidate should also be adept at presenting analysis to customers periodically, enhancing our commitment to delivering top-tier service.

Key Responsibilities

• Develop & maintain good relationships for developing loyal / potential customers.
• Analyze existing customer success processes and workflows and proactively identify and

implement solutions to bottlenecks and inefficiencies in the existing process.

• Proactively conduct a regular account review with all the assigned customers and understand all requirements and ensure to meet to their satisfactory level and meet the targets assigned.
• To collect periodic customer feedback assessments from all assigned customers to gauge

satisfaction levels and effectively understand their needs.

• Implement and manage all parts of the client experience Entry, service, liaison, exit and transition within the area of responsibility.
• Coordinate with Process Team, IT, Dispatch, Operations and KAS for all customer experience related matters.
• Serve as the SPOC for all assigned customers, leading end-to-end new requirement gathering for job onboarding and execution across projects.
• Preparing monthly Billing MIS within 02nd of every month and take approval from customer

immediately and share with billing team for invoice generation.

• Preparing the invoice for the completed job on time and ensuring dispatch of the invoice &

receipt of the same by the Customer.

Experience Level (If applicable)

Minimum of 5-7 experience in BPO, Customer interaction, Marketing Support, Sales& marketing

Role Overview:The ideal candidate will be a strategic thinker and a proactive relationship builder, responsible for delivering excellence in client servicing, driving revenue through upselling and cross-selling, and owning the P&L for assigned key accounts.Key Responsibilities:Client Relationship ManagementAct as the single point of contact for large enterprise clients, ensuring exceptional client satisfaction and relationship depth.Regularly engage in face-to-face meetings with CXO-level executives to understand client business needs and strategic goals.Build long-term, trusted partnerships and drive client retention and loyalty.Revenue Generation & P&L OwnershipDrive revenue growth through strategic upselling and cross-selling of products and services.Own and manage the P&L for each assigned client, ensuring profitable engagement and client satisfaction.Identify new business opportunities within existing accounts and develop strategies to maximize wallet share.Account Strategy & ExecutionCreate and execute account plans focused on client growth, engagement, and service delivery.Collaborate with internal stakeholders (product, marketing, finance, operations, and tech) to ensure timely and effective service delivery.Monitor client KPIs, satisfaction scores, and usage patterns to proactively address concerns and create value-driven solutions.Internal & External Stakeholder ManagementWork closely with cross-functional teams to deliver on client expectations, project timelines, and innovation requests.Lead internal business reviews and external quarterly/annual review meetings with clients.Address escalations with prompt resolution and ensure high client satisfaction scores.Reporting & InsightsProvide detailed reporting on client performance, revenue growth, and key metrics to senior leadership.Deliver insights based on data analytics and client feedback to shape future engagement strategies.Key Skills & Experience:Proven track record in enterprise client servicing, key account management, or customer success.Strong experience in CXO-level engagement and handling face-to-face meetings confidently.Strategic thinker with strong commercial acumen and experience in P&L management.Ability to drive upsell/cross-sell revenue in complex enterprise environments.Excellent communication, negotiation, and stakeholder management skills.Highly organized with strong project and relationship management capabilities.Experience in working with cross-functional internal teams (product, tech, finance, legal).Domain knowledge in fintech/Payment, Saa S, gifting, loyalty, or enterprise services (preferred).Qualifications:MBA or equivalent post-graduate degree in Business, Marketing, or related field.Bachelor’s degree in business, management, or related discipline.About - Vouchagram India Private Limited (brand name - Gy FTR)Vouchagram is a fintech solutions provider in the digital rewards and branded currencies space. Across its 13-year run, VG has redefined loyalty rewards across consumer, channel, retail, petrol, banking, and BFSI space.We are one of the largest networks of rewards with 250 + partner brand associations, 300 + clients, and servicing the top 14 banks in the country, driving rewards disbursements worth INRF 4000 Crores annually. A Digital Voucher gets sent from VG’s proprietary technology every 2 seconds! With our edge in white-label rewards solutions and APIs, we aspire to change the way alternate digital currencies like e-vouchers and loyalty points etc, are consumed by our customers. VG ecosystem connects the brand partners, clients, customers, and VG concierge services in real-time to provide instant reward deliveries following our mantra that reward delayed as an experience is reward denied. As a young organisation, we still thrive in a start-up culture where work and after-work life are equally valued and enjoyed. Our employee surveys rate us as one of the most jovial and fun places to work, which motivates employees to look forward to coming to work and delivering their best!