876 Sales Operations Manager jobs in India

• Optimize sales processes and improve sales force productivity.
• Develop and manage sales forecasts and pipelines.
• Implement and manage CRM systems and sales tools.
• Analyze sales performance data and generate reports.
• Develop sales territories and manage account assignments.
• Collaborate with marketing to execute sales campaigns.
• Ensure data accuracy and integrity in sales systems.
• Identify opportunities for sales process improvement.

• Oversee and improve sales processes, including lead management, opportunity tracking, and deal closure.
• Develop and maintain sales forecasts and performance reports.
• Manage the sales CRM system, ensuring data integrity and user adoption.
• Analyze sales data to provide insights into performance, customer trends, and market opportunities.
• Support the sales team with reporting, analytics, and administrative tasks.
• Assist in the development and implementation of sales strategies and incentive plans.
• Collaborate with marketing on lead generation and campaign follow-up.
• Ensure timely and accurate commission calculations and payouts.
• Identify and recommend tools and technologies to enhance sales operations efficiency.
• Train new sales hires on sales processes and systems.

• Bachelor's degree in Business, Marketing, or a related field.
• 3-5 years of experience in sales operations, preferably within the FMCG sector.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and sales analytics tools.
• Strong understanding of sales methodologies and processes.
• Excellent analytical, problem-solving, and organizational skills.
• Ability to interpret complex data and present it clearly.
• Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Detail-oriented with a commitment to accuracy.
• Experience in territory planning and quota setting is a plus.

About us:

The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale.

Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we're creating a level playing field where businesses and individuals – (like you) – can compete, grow, and succeed, regardless of geography.

Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams. 

Our unified employment platform, complete with world-class EOR, AOR and Global Payroll products, means it has never been easier to seize the global hiring opportunity.  

We're backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let's build it together.

What's the opportunity?

The Sales Operations team at Multiplier is key to our GTM strategy and responsible for all sales metrics and sales motions in the Americas. This role requires a high degree of ownership and accountability owning the operational responsibilities for our NAMER business.

You will work with a high performing Revenue Operations team to drive the overall sales strategy, analytics, and programs impacting our overall business.

What you'll do:

• Be the go-to person for all things Salesforce and the surrounding tech stack for NAMER/ EMEA/ APAC sales & BD teams
• You know the business metrics and the goals for the region to define and drive initiatives focused on achieving them
• Identify problems before they show up: proactive vs reactive SalesOps
• Define and execute programs to help sales team attain their goals and improve overall productivity
• Liaison cross functionally to execute on GTM deliverables for NAMER/ EMEA/ APAC
• Look into the historical data to assess and benchmark and chart a course of action on what could have been done differently
• Optimize GTM motion by defining sales processes, design commission plans, define account segmentation methodology
• Establish repeatable and scalable processes

What are we looking for?

• 5+ years of working in a Sales Operations role in a B2B SaaS organization
• Administrative knowledge of Salesforce is non-negotiable
• Knowledge of SQL scripts is a plus
• Must have working knowledge of drafting Commission plans and conducting Forecast reviews
• Having worked in a startup environment is an advantage
• Ability to think non-linear given you will deal with variables to make decisions
• Strong spreadsheet and good communication skills
• Go-getter attitude: Able to operate independently with minimum supervision
• Result oriented, numbers driven and empathetic (acknowledge that behind all numbers is another human being)

Equal Employment Opportunity

Multiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions.

About us:

The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale.

Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we're creating a level playing field where businesses and individuals – (like you) – can compete, grow, and succeed, regardless of geography.

Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams. 

Our unified employment platform, complete with world-class EOR, AOR and Global Payroll products, means it has never been easier to seize the global hiring opportunity.  

We're backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let's build it together.

What's the opportunity?

The Sales Operations team at Multiplier is key to our GTM strategy and responsible for all sales metrics and sales motions in the Americas. This role requires a high degree of ownership and accountability owning the operational responsibilities for our NAMER business.

You will work with a high performing Revenue Operations team to drive the overall sales strategy, analytics, and programs impacting our overall business.

What you'll do:

• Be the go-to person for all things Salesforce and the surrounding tech stack for NAMER/ EMEA/ APAC sales & BD teams
• You know the business metrics and the goals for the region to define and drive initiatives focused on achieving them
• Identify problems before they show up: proactive vs reactive SalesOps
• Define and execute programs to help sales team attain their goals and improve overall productivity
• Liaison cross functionally to execute on GTM deliverables for NAMER/ EMEA/ APAC
• Look into the historical data to assess and benchmark and chart a course of action on what could have been done differently
• Optimize GTM motion by defining sales processes, design commission plans, define account segmentation methodology
• Establish repeatable and scalable processes

What are we looking for?

• 5+ years of working in a Sales Operations role in a B2B SaaS organization
• Administrative knowledge of Salesforce is non-negotiable
• Knowledge of SQL scripts is a plus
• Must have working knowledge of drafting Commission plans and conducting Forecast reviews
• Having worked in a startup environment is an advantage
• Ability to think non-linear given you will deal with variables to make decisions
• Strong spreadsheet and good communication skills
• Go-getter attitude: Able to operate independently with minimum supervision
• Result oriented, numbers driven and empathetic (acknowledge that behind all numbers is another human being)

Equal Employment Opportunity

Multiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions.

• Develop, implement, and manage sales operations strategies and processes to support the FMCG sales team.
• Oversee the sales forecasting process, ensuring accuracy and timely reporting.
• Manage the sales CRM system (e.g., Salesforce), ensuring data integrity, user adoption, and effective utilization.
• Develop and maintain sales dashboards and reports to track key performance indicators (KPIs) such as sales pipeline, conversion rates, and revenue growth.
• Identify opportunities to improve sales productivity and efficiency through process optimization and technology adoption.
• Collaborate with the sales leadership team to set sales targets and quotas.
• Support the sales team with necessary tools, training, and resources to enhance their performance.
• Manage sales territories and ensure equitable distribution of leads.
• Oversee sales enablement initiatives, including the development of sales collateral and training materials.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Ensure effective collaboration between sales, marketing, and other relevant departments.
• Manage the sales commission and bonus structures, ensuring accurate and timely calculations.
• Stay updated with industry best practices and emerging technologies in sales operations.
• Develop and implement policies and procedures related to sales operations.
• Provide training and ongoing support to the sales team on operational processes and tools.

• Bachelor's degree in Business Administration, Marketing, Sales, or a related field. An MBA is a plus.
• Minimum of 6 years of experience in sales operations, preferably within the FMCG industry.
• Proven track record in managing sales processes, forecasting, and CRM systems (e.g., Salesforce, HubSpot).
• Strong understanding of sales methodologies and strategies.
• Excellent analytical skills with the ability to interpret complex data and provide actionable insights.
• Proficiency in data analysis tools and techniques.
• Exceptional organizational and project management skills.
• Strong leadership and communication skills, with the ability to influence and motivate a team.
• Ability to work independently and effectively in a remote, fast-paced environment.
• Experience in developing and implementing sales enablement programs.
• Knowledge of sales compensation plans and commission structures.
• Proficiency in Microsoft Office Suite, particularly Excel for data analysis.
• Experience with sales automation tools is highly desirable.

Key Responsibilities:

The role of a Retail & Sales Operations manager is a senior position responsible for overseeing all

aspects of retail sales operations within an organization. He will report to Retail Head - AVP , Heres an overview of the role:

1. Strategic Leadership: Develop and implement strategic plans to drive sales growth and enhance operational efficiency across all retail locations.

2. Team Management: Lead, mentor, and develop a high-performing sales operations team, fostering a culture of accountability and excellence.

3. Sales Performance Analysis: Monitor sales performance metrics, conduct regular analyses, and provide actionable insights to improve sales effectiveness.

4. Budgeting and Financial Management: Oversee budgeting processes, manage operational costs, and ensure financial targets are met.

5. Customer Experience Enhancement: Drive initiatives aimed at improving customer experience, ensuring that service standards are consistently met.

6. Inventory and Supply Chain Management: Optimize inventory management practices, ensuring that stock levels are maintained to meet customer demand while minimizing excess.

7. Collaboration with Other Departments: Work closely with marketing, merchandising, and supply chain teams to align sales strategies and promotional activities.

8. Technology Integration: Evaluate and implement sales technologies and systems to enhance operational efficiency and data analytics capabilities.

9. Compliance and Best Practices: Ensure that all retail operations comply with company policies, industry regulations, and best practices.

Skills Required:

• Strong leadership and organizational skills
• Excellent analytical and problem-solving abilities
• Proficiency in financial management and budgeting
• Exceptional communication and interpersonal skills
• In-depth knowledge of retail operations and sales strategies
• Familiarity with data analytics tools and CRM systems

Job Title: Client Success & Operations Coordinator

Location: Noida/Remote

Shift Timings: EST (6PM-3AM IST)

Profile Summary:

We are looking to hire Client Success & Operations Coordinator with a strong track record in CRM management (HubSpot, SharePoint), client operations, and cross-functional coordination. Skilled in handling lead tracking, contract processes (DocuSign), client engagement (QARs, AARs, NPS/CSAT), and maintaining marketing assets such as case studies, testimonials, and collateral. Adept at ensuring data integrity, supporting internal communications, and driving operational efficiency across sales and client success functions.

Key Responsibilities:

1. Sales & CRM Support

• Track and manage customer and referral partner leads, process commissions.
• Prepare initial drafts of RFP responses (under guidance).
• Maintain CRM: update deals, contacts, milestones, contracts, dashboards, and client tags.
• Support DocuSign processes for NDAs, MSAs, SOWs, and PSAs.
• Handle Direct Sourcing (DS) leads and follow up on payments.
• Create and manage SharePoint client folder templates.

2. Account Management & Client Operations

• Maintain and audit HubSpot contact records.
• Schedule and manage QAR/AAR meetings; coordinate internally and send reminders.
• Prepare for QARs by collecting PM inputs and updating CRM/BloomGrowth with key outcomes.
• Maintain clean MOMs from meetings (via Read.ai ).
• Track and follow up on NPS/CSAT surveys and report completion rates.
• Support client gifting logistics (DOBs, addresses, office/remote status).
• Monitor hours for maintenance projects and assist with timesheet collection.
• Notify clients of India holidays.

3. Marketing & Communication Support

• Manage and map reviews, testimonials, and case studies to relevant services.
• Track opportunities for new client reviews and testimonials.
• Assist in creating and updating case studies (initiate during QARs; use AI for contract checks).
• Maintain accurate and approved logos by industry for web and presentations.
• Clean and update HubSpot and ensure clients are subscribed to newsletters.
• Maintain and update sales collateral, master company deck, and KPI dashboards.

ABOUT ISHIR

ISHIR is a digital innovation and enterprise AI services provider. We work with startups and enterprises to shape the future through accelerated innovation, deep technical expertise, access to global digital talent and a passion for complex problem-solving. With our help, our clients overcome their most difficult digital challenges leveraging AI.

We are not just consultants, we are partners in our clients' success, assisting them with re(gaining) competitive edge by identifying opportunities for differentiation, industry disruption, scalable innovation, and go-to-market strategies that deliver successful outcomes.

At ISHIR, we help bold businesses accelerate innovation through Talent, Speed-to-Market, and AI. We help make an impact by solving real problems using innovation, improved customer experiences and the right technologies.

As an ISHIR employee, you will get the advanced training you need to be successful, and the opportunity to apply it. You must be passionate about technology, crave responsibility, and be eager to apply your knowledge to real business solutions for our startup and enterprise customers. These are the qualities of a person destined for success at ISHIR.

ISHIR attracts a special type of individual—someone who is proactive, thrives on challenges, feeds off success, and looks at moving targets not as obstacles but as opportunities. ISHIR is an exciting place to work. It is imbued with an entrepreneurial spirit and promotes self-reliance, open communication, and collaboration.